Windstream Customer Service Complaints - page 3

Windstream internet is horrible overpriced for the joke of a service it is. My internet is constantly slowing down or non-existant. When I call them they tell me my internet is at 3 megs and everything is ok. They are telling me this when it is taking a minute or longer to load yahoo. Forget about the kids using an xbox all it does is lag so badly it is unplayable. Just up the road about a mile as the crow flies they internet is 12 megs. Customer service are friendly, but their product is horrible

I am completely disappointed with Windstream Internet service. For three years we have had very slow or no internet. It is a weekly issue where it slows down to almost not working or stops altogether. There is a way for Windstream to improve this in our area by repairing a damaged line close to us and they chose to not do it. The line we are currently on is full because of this. Its like they believe we should be happy we have any internet. Apparently their customers in our area are just not important. Why not fix the problem so we can get what we pay for. This is rediculous.

We've been waiting since last Wednesday (5 days) for Windstream to come fix the internet at our house. I drove 30 minutes to be there by 10am, and a Windstream truck was at our neighbors house. I'm thinking, "Great! We're next!" Waiting, waiting...I finally look out the window and the truck is gone but still no internet (which also means no TV for us and my son is home schooled). I called customer service and apparently the tech closed our ticket because he couldn't gain access or get me on the phone. #1 Go to the right house (house number is on my house); #2 my cell phone never rang and my Windstream phone # is just Internet NOT PHONE; #3 don't close a job order until you've done your job! I've already been on hold longer, and more times, with 6 months of Windstream then 15 years of Time Warner. This is the worst service I've ever had!
The first time they had to come fix it, it took 12 days for someone to show up, and the tech accused my child or me of setting up an additional WiFi link. When I tried to explain to the tech that from the first day it was installed we had WIN_2243 and WIN5_2243 he called me a liar and said we set up the additional one. If I knew how to do that why would I need you to fix it?? I'm rating the tech below. Support people are always courteous, but I'm often on hold an hour before someone answers.

customer service for corrections and repair is a joke - a lot of promises but no follow thru - if you have a second choice for service - use it -- do not use Windstream

Have had Windstream phone and internet service for years.Have had issue with lagging internet from time to time during the years. But now we cant even browse the internet at all I've called and was told something about copper wiring by one lady I talked to, the next one said she shouldn't have mentioned that to me. They sent a new modem and guess what?? Same issues. I am paying month after month after month for something I cant use. They can get away with this in my area because we have no other options for providers. WINDTREAM is a rip off!!!

Another day of not being able to contact Tech Help via computer or telephone. Another day of waiting 15 minutes just for the address box to download to even get anywhere. Another day of not being able to do any work because of excess adware that was supposed to be taken off. Another day of trying to deal with Windstreams bimbo robo girl. Another day of having just an lower case "i" in a circle instead of secure browsing. Another day looking for a different internet provider. Another day of knowing Windstream does not care about customers and will do nothing to fix the problems.

I have been having issues for months. I pay for Tech Help but cannot log on. I call on the phone and get switched around for 45 minutes and still get no human to talk to. If by chance I get a human after many calls they say they will fix the computer but I get more adware than I had before. Instead of the padlock for secure browsing I get a lower case i in a circle and nothing will download. I cannot even download Windstream email. I pay $94.00 a month and cannot use the internet. I do get ads to upgrade for a faster speed for more money. Windstream needs to be bought out. Most horrible company in the United States!!

For months I have had unreliable service. I have had to techs to my house. Each one tells me something different. I pay for tech help but just get an error code when I try to use it. I try to call and spend at least 30 minutes trying to get ahold of a live person. I pay a lot of money for poor service. I lots of adware, malware and no service for a large bill. Windstream is out of service everyday in my town. This is a poor company. I have tried everything and pay for everything and windstream does not help me. We are stuck this this lousy company because we have no other option. The CEO's are greedy and do not care about the customers. I wish someone would buy them out!!

I needed service on my modem, I called Windstream told mw a technician would be out on Sat 10/8 btween 815AM and 1215PM. As of 4:37PM on 10/8 I am writing this and the technician still has not arrived. I made three calls to customer service and after the prompts and waiting no one could give an answer other than, "the technician is in your area". Asked to speak with a supervisor and was told "supervisors don't speak to customers".

I been waiting for a tech to come since 9-29.Today is Oct.4. Everyday I get call changing my tech time. Do you not have enough techs in Lucas County? Maybe you need to hire more people.It's just silly that this has taken this long.

My internet is down & cannot get through to talk to somebody
Half hour wait two Times & did not get through
Still no service or word of Windstream working to Fix the issue

I have not had phone oe Internet service for 4 days. I have called each day and repair continues to tell me they will be there tomorrow. Guess what, no one showed up. So I call again and get told the same thing again. No show. Windstream is very unreliable and their service I rate a 0. Do not get this if you do not have to. You will regret it.

Windstream is HORRIBLE! What a NIGHTMARE! A tech is in town & nobody at the city level or at Windstream knows why from any department at windstream, from Billing, installation, local building, Repair, Maintenance, to Tech Support. All 25 incompetent people have the very same answers,"I don't know". This company is a complete joke. Some Windsteam tech cut my landline and left it hanging bare wires off the side of my house. And NOBODY at Windstream cares or will help. Repair line is completely worthless. I've been trying to get an answer from them for 2 days straight. They even hung up on me. I wouldn't recommend Windstream to anyone. The FCC should shut them down. They don't have have any idea on what they are doing. Steer clear of this company, turn around and run away! Only way I can get any answers is to track down a Windstream Tech someday to find out why they cut my landline phone cable out of the blue for no apparent reason. What???????????????????? FCC needs to get on this company. WHAT A RIP OFF! Don't do business with them. The following aren't even legit Phone numbers to {Windstream, 1-855-446-1939, this number is along this website orderwindstream.com} other one is www.windstreamauthorizeddeals.com along with a phone . Windstream didn't care to know about them at all.

Here is a list of Windstream that is the local building number. Nobody here could answer questions or get me any help. What a complete joke, That is putting it lightly. I did come across this address to send complaints to Windstream board of directors, so here it is. Report Complaints or your concerns to the Windstream Board of Directors at the following address;

Windstream,



I hope this helps someone out with their problems with this Windstream Company. Otherwise I would complain to the Better Business Bureau, BBB, or to the FCC. Something needs to be done with this HORRIBLE COMPANY.

It seems no matter how much I pay, my internet service via windstream is terrible! The repair people are great, but the service itself sucks. There is no option, but if there were, I would ditch windstream immediately!

I have been with out phone service for more than 3 months. I have contacted winstream several times I have had field reps to my home. A subcontractors who were hiried by windstream that said its " and we are not getting paid enough to do this job". I currently am still waiting for a phone line to be installed from the road to my home. I continue to pay my monthly bill that windstream continues to send me for my home service and MCI my long distance carrier in hopes they will soon have me connected. If I could choose another provider i would have along time ago. Customer service is absurdly horriable. I am currently starting my 4th month with NO ground line. This is a huge inconvenience and is affecting my job and business. When I call customer service it is nothing to be on hold for 30-45 min each time just to be transfered and the problem unresolved. Please please please tell me when this issue will be resolve still with out service!!! Going on 4 months......why?

There was an electrical storm in my town on 7.19.16, and it fried my computer, monitor, and modem, etc. I was then without wi-fi. I called Windstream to report it. I got my new computer and got it hooked up and there is something wrong with my phone line. I called them on 8.6.16, and they said it would be September 1st before they could get someone out to look at it. This is very poor service! I am currently in a leg cast and need another source of getting help if I need it besides my cell phone! COME ON!!!!

The worst customer service ever. Incorrect billing amount and they are not willing to correct it. Waited on hold for TWO hours. Anyone who considers this company is crazy.

My 88 yr old mother couldn't get her phone service started . After several attempts we got Darryl Reddich,Jr. He worked with us and straightened everything out perfectly. Wanted to let you know how he went way beyond the call of duty to help us. His attitude was cheerful, even when we had to contract him several times.
Just wanted to share our experience with Daryl. Before we very connected with Daryl we were very upset and frustrated.
Thanks Daryl.

Sharon Root

We have been a customer for eighteen years and can't get anyone to fix our phone for three days. What if there is an emergency?

This is my 3rd email with zero response!!!!! Needless to say we are not happy,satisfied customers. Our internet has been a problem for awhile now. It constantly cuts off through out the day never mind trying to get on it during the evening. It's impossible to watch Netflix, play Xbox or just do simple things such as Facebook. I can only imagine how difficult it will be in a couple weeks when school starts back and my kids try to complete assignments online. Immediate action is required!!!

I hate this Internet company. They are over priced and the service sucks. I would get something else but these idiots have this area and I can't get anything decent here. I'd rather have dial up again. It worked better than this.

28594 E 750 Rd
Wagoner, OK
Phone has been out since July 14, 2016
Was suppose to have been on the medical work orders. As of today July 30, 2016 no one has repaired her service. She is 81 years old and she needs her phone!

My High Internet stopped working on July 12, 2016. I called on July 13, 2016 @ 8:30 am, talked with 5 different reps, on-hold for 1 hour and 55 minutes, talked 55 minutes. Technical advisors could not fix problem on-line. Was told someone would call me in two days to set up in-home repair, upgrade speed to 20 MB and add Wi-Fi. No one Called. I called back on July 17, 2016, on-hold for 1 hour and 14 minutes, no one answered. I called again on July 18, 2016, was told my service would be on July 21, 2016. No one came on July 21..called again, was told it would be on July 28, 2016.. Technician did come on July 28, 2016 and got my high-speed internet back on line. So, from July 13, 2016 until July 28, 2016 I did not have any internet service. So, you tell me, does that sound like Customer Service a large company like Windstream should be proud of..

After two years of enduring 1.5 (yes, that's right) of signal and at times not even that high. Come to find out that we could have normal service if Windstream would run 350' of cable and connect us to a different line. Hard to find any numbers or corporate address to write a complaint. This the Branford, Florida hub and the supervisor is Ricky Page. Very disappointed that I need to go this route. Based on the fact that we pay the same amount for good service our monthly bill should be $2.00!!!
I have two rentals that supplement my retirement income and one has decided to leave because he works from home and cannot get adequate connect to complete his job. Shamefull!

Windstream failed to hook up two phones and improperly wired a third for my 4th of July fireworks stands. Spent hours on the phone with three different techs, the first two who didn't have a clue and sent in work orders that wouldn't be seen until July 5th. The third was awesome, promised help and partially succeeded. The local dispatcher decided my two days to sell fireworks wasn't an 'emergency' so she wouldn't send a tech out on the 3rd. Sent one to fix my phone jack on the 4th, even after telling her 3 times that the stand needed a line pulled. Stood around for another hour while we waited for a bucket truck. Lost thousands of dollars in business and Windstream was gracious enough to cut my $500 bill by $150.