Xfinity Positive Customer Service Ratings - page 3

Wish to commend your employee by the name of Raul Jacobo, who works at the Colorado Springs, CO University square store. Today we visited your store to take care of some unsettling business resulting in the loss of my daughter, one of your customers. Raul was extremely helpful, courteous, and compassionate in our situation and made this transaction so much easier.
This visit was as a result of trying to settle the account over the telephone with customer and given incomplete information. I hope that you will make sure that Raul is promptly recognized for his commendable customer service skills. Thank you, Raul.

I want to compliment Xfinity and their choice of employees. I am a 72 year old female who has lived alone for over 27 years and have no technical ability what so ever. I called Xfinity and had some changes made to my account which brings up the first outstanding experience on 10-18-16. The young man who helped me was outstanding, understood my situation and went beyond the normal scope of explaining what we were doing. The confirmation number he gave me was 92527. The second outstanding experience was with the young many who was sent to my home to make the changes on 10/25/2016 by the name of Nelson Serrano. He was understanding of my lack of knowledge and took time to explain what we needed to do to make my system work. He also took the time to show me how to configure the TV and my computers and made sure all my systems were up and running correctly. He never once made me feel as if I were taking his time away from his next appointment or that I was a bother. I am an Associate Broker/Owner of a Real Estate Company, a service business and I was totally impressed by both of these Xfinity employees. If these are the type of employees you hire, you are making excellent customer decisions.



Thank you,



Kathleen Burnett

Helo..my name is matt..and am a xfinity customer...am simply saying...i want the xfinity go app..to have the same live tv channel line up..as the xfinity tv in my home..and on my cable box...adleast..give me alittle more and more of a selection..of live channels..on that xfinity go app..so once am away from my home..then i can enjoy..just as much on my xfinity go app..as if i was back at home...so all am saying..as a long time customer..is to just please..throw me a bone...i pay alot of money..for my X-1 xfinity box...per month..so all i want to do..is to get what am paying for...and that also includes the xfinity go app..thankyou for reading this...and i hope to see the changes..real soon..take care

It would be great if you made the GUI in your on demand trailer/preview screen smaller it takes up a 1/3 to 1/4 of the bottom of the screen and blocks the view and come on its a preview I should be able to see the whole thing and for just 2 buttons that big of a GUI windows is just a little overkill

I have xfinity services and I truly love it far better than ATT signed up with a Door to door guy he was so professional services have been amazing

I would like to thank Gregory employee number 9694 for the awesome help I received today. He not only fixed the issues I was having with my internet and cable but showed professional and curtious manors. He did not rush the job just took his time making sure all was working properly. Thus far from all the representatives I have dealt with he is far the best. He honestly made me feel good about my products through xfinity. If not for him I was considering leaving xfinity. Very pleasant, kind, and sociable! You really need to have more customer service representatives like him.

Hi xfinity comcast.. My name is deborah. I was wondering when.. You guys.. Were going to add the smithonian channel.. Bet centric.. Mtv2 teen toons.. Fuse channel equire channel plus. Some local channel like cbs. Fox. The cw.. Abc.. Nbc. Pbs.. To your xfinity go app.. As a comcast customer.. I would love to see those channels.. On your xfinity go app live tv line up.. They often say.. The customers.. Always right.. Well.. I have a good feeling.. That you can make this happend.. If not all the channel ive mentioned.. Then adleast.. Some of them.. Thankyou.. Xfinity.. For hearing my opinion. And customer thoughts.. Take care

I was helped in the Comcast Ctr. yesterday by Sarah Thompson. She was very friendly and helpful. She explained about my current service and helped to lower the mo. cost and also to take advantage of some new things. She took time to answer my questions so that I could understand. All in all-------a positive experience.
M. Alexander

Hi. My name is deborah. And i am writing.. To ask about my orinal situation.. Far as asking you. Comcast xfinity.. If theirs any way.. To add.. Channels.. Like cbs.. Fox.. Cw.. Nbc.. Abc.. Fuse.. Pop channel.. Pbs.. Bet centric.. And the smithsonian.. To your xfinity go.. Line up.. I. As a comcast xfinity customer.. Want to thankyou.. For adding.. Those channels.. That i requested.. In the past.. But now.. The channels.. Ive just wrote about.. I would just love.. To see those.. On your xfiniy go. Line up.. As well.. As a customer.. I pay my bills on time.. And i would like to have alot of diffrent.. Variaty. On the xfinity go app.. So thankyou.. For reading my wishes.. And i do enjoy.. My comcast service.. Take care

I just want to thankyou for adding those extra channels. On your xfinity go. Live tv line up. So. To me. If you added those. Then. You might have well add. Channels like cbs. Nbc. Fox. The cw. Abc. Pbs. And the smithsonian channel. But i really do apreciate. What you have done for your xfinity customers. So far.. But if you could. I would love to have those channels. That i just mentioned. Added.. As well.. Thankyou xfinity. And you take care

Hi.. My name is deborah fritchie. And i am a xfinity customer. I thankyou for adding those extra channels.. On the xfinity go app.. I wrote to you. And in return. Youve added. On behalf of your customers. Now.. Also.. Without sounding to to greedy.. If you also can add the channels... Animal planet.. Fuse.. Vh1 soul.. And bet centric. Also mtv 2.. It would be very nice... That.. To me... Would be the icing on the cake.... For xfinity go... Again.. I thankyou for what you have done so far... And if its any way to add those channels. Ive mention. Then i would really apreciate. It. And thankyou. For reading my comments..xfinity..my adrees is at thankyou. And take care

I know that Xfinity gets terrible reviews, but I would've never known that based off of my last call. The representative was helpful and extremely polite. He helped fix our problem and credit us back for a bugged movie rental with ease and it didn't take long at all. He even got to striking up a conversation while our box reset about the movie we needed. Props to you, Xfinity.

On April 14, 2015 a technician named "Alex" was sent here to 6464 tanner Ln to fix my cable TV bad connection (picture, sound and channel loss) problems. The scheduler said it would be less than $ 100.00 and I haven't gotten the bill yet, but the technician was punctual, very skilled at his work and unusually polite, fast and efficient.
Steven Graff

If you have a local office I would suggest going there. The girls at our local office are wonderful.

I had a wonderful conversation with a young lady from Phoenix named Tiana. She was very helpful in getting my services transferred, gave me year long promotions to bring my bill down, and filled the waiting time with great conversation. Not once was I put on hold, which is a huge relief. I've been on hold with Comcast long enough to throw up a little every time I hear that song... Anyway! I really hope Tiana gets the appraisal she deserves from her coworkers and other customers. If you're lucky enough to talk to her, she'll definitely brighten up your day. I couldn't have picked a better task to start my day off with! (:

had a question about my bill and was treated very professional bill was adjusted in about three minutes. Thank you customer service

my neighbors unsecured internet that I use when my xfinity internet service is doing what it dose more often than not is TWICE as good. I am sorry that they can not provide a quality service. if I ran a business the way xfinity dose I would hang my head in shame. Also it took me three times to write this message, because my service kept kicking me off. Thank you and have a wonderful day. GOD BLESS

Hello Sir,
We had xfinity package with four boxes. The installation was completed early September and since it was installed we have not been able to sit down and enjoy a good program. We had four technicans to come out and declare the problem was resolved. It appears that the installation has a problem. Of the four boxes only one tends to be installed correctly. This one is tied into the computer and telephone. We called for another technican to come out
tomorrow. If this problem is not fix we must try another customer. We been very pacient Its been a month and no TV.

South Texas office,Great supervisor Rudy,for having great support team member Hector osrpjp!I have been having problems w/not having sound on one of my boxes for last 2 and 1/2 weeks,called 6 times and were told to make sure cable wires tighten,signals were sent and box rebooted and still did not work so I called 9:30 eastern time on 5/7/2013!Hector answered my call explain to Hector our problem and Hector told me to press the language button and after all these times of having other support help not solving the problem!Hector solved it w/the first thing he told me to,whatever he was taught he listened and is an excellent support team member I have ever talked to and I am calling his supervisor Rudy out too,because every great student has an excellent teacher!Thank you both!:)

Hi, I would just like to say overall I love xfinity. The only complaint I have is the calendar and reminder service. I wish there was a way you could make it more like American Greetings Reminders or even google. Make it more fun and easier to use. More color, icons, and things like that. I think more people would use the calendar. Thank you. Otherwise, good job!

very happy with the service that chris provided for me, fast and spoke very good english, very nice, ticket thanks again chris.

Jackie was so amazing! She was able to fix my problem in a timely manner. I so love comcast because of her.

Thea Alexander resolved my log-in issues with such ease! I had no problem logging in after her help. She even showed me how to add new users to my account (so that my husband could access his ESPN on his xbox!) She was great.


Your technician Abel Hernandez of Scotts Valley CA is awesome, along with his supervisor Kenneth Mclean. They made it happen (it was a complicated situation). Im not sure of her last name but Caroline in the Santa Cruz area (she has tattoo sleeves I hear, awesome) is amazing and I appreciated her help so much in starting my account.

Thank you for the positive experiences I've had with your company.

Shanae Rodriguez
Pacific Coast Property Consulting

the service rep, that came to check out the problem was on time, and very knowledgeable. I did have a very hard time reaching someone at the call center, and was disconnected twice.

This is the first time that Comcast has made me smile. I was happy to say they resolved an accounting issue and helped me understand why it occurred. The rep was one of the best I have worked with from a multitude of different service providers.