Zynga Positive Customer Service Ratings - page 2

Yes it dosent work all the time but it is free and when Ive sent email the thing was fixed with in two days and the email responce was quick

In the first year, when their chat line was open, Zynga gave me excellent service. However, things have changed and I don't even bother to try and contact them anymore.

Over the past 2 years most of my contacts to Customer support have been absolutely satisfying when reaching online support. Only 1 out of 15 I would rate negative (probably a psychological reaction of the agent(s) having had to hear too often abuses by customers in regard of game play bugs customer service is just not able to resolve, or forbidden to satisfy due to Zynga regulations).

Mail support is much less satisfying (3 out of 10 I'd rate negative), despite reaction times between a few hours to 1 day in general, as often the reply is a pasted text block not really related to the actual question, and as such requiring a follow-up which takes more time till the issue gets resolved.

I have contacted Zynga's customer support many times over the last couple years. I will say that with one or two exceptions, they have resolved the issue, be it missing items or a problem with game play. There has been a total of two times I will say the support agent didn't seem to care or know what they were talking about, but every other contact I have had has been helpful and fairly friendly. The last issue I had took them 3 months to fix, but they did fix it. On top of this, I have gotten a few free items from the support agent, I guess to soothe while I waited for the issue to be resolved. Overall, I would NOT say they are uncaring and sometimes their support has been better than average.

We at CastleVille Players group would like to thank Peggy. She has brought so much joy to our group. A true hero to your staff.

You really have to work to find out how to contact Zynga for game issues, but I have my "contact" screen bookmarked, as I use it probably once a week on average.
Yes, I think they are in it for the money - but it's what they do for a living, I'm in my job for the money too. 95% of my issues have been resolved within 24-36 hours, and they always compensate me for my time & trouble with completed quest, or gamecash, or items for my inventory.
I think Farmville is TOO big with 4 farms. It's unmanageable, and feels more like work than fun. No, I don't HAVE to play, but I've been playing for a long time and have a lot invested, time and moneywise. I hate to throw it all away. I just wish they'd downsize it a bit. At the very least, I hope they never add another farm.

I have overall a great appreciation for the customer support. I'd say about 90% of my contacts have gone very well in a timely fashion and satisfactory results.
Don't see why everyone dogs em.

I used live chat to ask for help with a problem for the first timr today. I chatted with Alberto C., I want to say how helpful he was. Thanks for placeing people like him on your team!

I have been playing Zynga games, mostly Farmville,for about 6 mths now. I have had a few glitches with Farmville but Zynga, has so far ALWAYS made it right. Thank You zynga

I received great service. My account was compromised by some hacker. After reporting, I had a response within a day. After following some security steps to make my account safe, I got my chips back. They were friendly and showed a real interest to help.