eBay Positive Customer Service Ratings - page 2

Greetings, wanted to thank all that were involved with my resolution with the chess board and pieces. I did receive my refund thanks to you and it was done in a timely manner. I never thought that this would be resolved and it was so I greatly appreciate your assistance with this matter sincerely, Konstantinos Kritikos.

When you log in through ebay and go to contact us 'by phone' that will produce a pin number and a phone number. when you call they will ask you to type in the pin and i have got through to customer services every time i have rang. x

Getting a rep wasnt difficult or too long.
The first rep I spoke with was courteous and helpful. She verified my account and listings, then looked at both the listing and the claims. I could hear her typing as we spoke, hoping thats a positive. Then she was able to forward me to the case appeals department.
I did spend almost 10 minutes on hold for appeals. However, rep was kind and very helpful. He listened and was patient. Was able to inform me of policy and was able to consolidate several problems into one process.
I have to say overall I am pleased so far.

I was able to connect with someone using the 877 number. Although they weren't able to fix my problem they handled my situation in the best way possible

I called to close my account.It took 30 min and 48 sec to accomplish this but we managed to get it done.The person I spoke with was very helpful.Most of the time involved was my fault

Let me add a glimmer of hope to my previous negative comment.

Indeed, you CANNOT message Customer Support anymore, you end up in a circular loop. Indeed, there is NO easy way to phone them (I'll take good note of the number another person posted). And in truth, the main Customer Support System IS INDDED BROKEN.

HOWEVER, the CHAT system STILL WORKS! I waited for about 45 minutes, but got a live person on the other side in the end. The problem was NOT resolved, but GOOD WILL was definitely there.

In my opinion, the problem lies mostly with the SYSTEM, not with the people.

Even if the issue could could not be resolved, there was GOOD WILL.

So, overall, it would be unfair for me to say the overall experience was negative, even if it reality, it was ;). In other words, the situation is desperate, but not hopeless.

Two Thumbs Up, Cherry L. :)

877-322-9081 I just talked to someone at this number TODAY! I got it from live help after a not so nice conversation with them regarding a problem with a fraudulent seller, good luck!

Great service, friendly agents, great resolution. Thanks eBay!

I guess I'm one of the few who wants to PRAISE ebay's customer service. I called the ebay toll-free number (thanks to this website) and they SAVED me!!! We were offered a product online that was supposedly going through eBay Motors. I called eBay (hold time was only 12 minutes) and they confirmed that the "transaction" email we received was indeed a scam. If it weren't for eBay customer service, we would have taken a huge loss. Thank you eBay! my advice: verify any "ebay" transactions with none other than EBAY!!!

to contact customer support, just go to help at the top of any screen. then put in customer service. It will bring up options. live help thru chat, or email or call them. they will give you the number and a six digit code to put in. that is all there is to it. Plus you do the same on paypal. I have never had a problem in the 15 or more yrs. that i have been on ebay as a buyer and seller.
deb

I completely disagree with all the comments below. I responded to a listing on Craigslist for a vehicle purchase that ultimately was a complete scam. I received a bogus response email set up by the seller from Ebay Motors Customer Support, explaining my buy/sell agreement would be handled by a protection escrow account to be facilitated with a money transfer to an ebay agent. The seller gave an excuse for not being able to supply vin# which completely alarmed me to research. I contacted ebay live customer support who verified my suspense and explained in complete professional detail why this was a scam. BEWARE OF CASE ID# VPP# for initial transactions! Oh an the customer service waiting time was a respectable 4 mins.

Thank you Ebay customer support for saving me thousands of dollars in this scam!

I BOUGHT A WII FROM A SELLER AND NEVER RECEIVED IT. I CALLED E-BAY AND PUT IN A CLAIM. WE HAD TO WAIT 14 DAYS FOR THEM TO CONTACT THE SELLER.BUT WHEN THEY COULDNT BE REACHED, E-BAY PAID ME ALL MY MONEY BACK THROUGH PAYPAL. I HAD A GOOD AND FAIR EXPERIENCE.NEXT TIME MAY BE DIFFERENT, BUT HOPE THAT DOES NOT EVER HAPPEN AGAIN,.

After purchasing and paying for the item, received it but wanted to return it. The seller had a return policy and agreed to refund me. Once the package was delivered back to the seller, I heard no response about my refund. I tried contacting the seller every couple days and then filed a complaint on Resolution Center. After a week, nothing. To my dismay, the seller is "No Longer Registered." I called here and although waited about half hr, calmly explained my situation to two separate reps and was assured I would receive my refund back w/in 48 hrs. I've had a very positive outcome and hope you do as well. Remember it's the seller/buyer's fault, not customer service.

I have had a good run with ebay. However when i sold an xbox 360 elite, how to get one free, i sold 10, for 99p each. I made perfectly sure that several times in the description in big red letters, that this is information on how to get a free xbox, not a actually free xbox. They sold pretty quickly. However ONE person asked when am i going to send the xbox off. I explained and i even send an email with a word document, with detailed steps on how to get a free xbox 360. I also send a message via ebay. So that is 2 messages i send each person, and a word document. It couldn’t be clearer. However when this ebayer asked me about sending him an xbox, i explained, told him to read the word document (which I doubt he read) and message me back if any questions. 2 Hours later he gives me negative feedback and says that I am a fraud. Now up until then I ad 100% feedback and always went the extra mile when selling on ebay so this has tarnished my name... it also effects anything i sell in the future because his comment wrongly states that I am a fraud. I sent him a message asking why he had done this, the xbox was not fake and i have even sent detailed information on how to obtain one. hahahah NO RESPONSE, now I can do nothing about that feedback, that is going to stay there forever. FURTHERMORE I cannot leave negative feedback on his profile, saying that he does not read the description of the item and has very poor communications. Ebay really need to make it so a buyer is open to as much Responsibility as a seller.

I have an issue regarding a pulled transaction, so I called this number and I was able to reach a real person in under 6 minutes, while going through some computer until reaching the option of talking with the real representative.

The discussion was formal and the representative was friendly. Could be the weekend or something, but although I have to wait 8 days to resolve my situation, he was very polite and helpful.

Overall 8lvl performance.

It Took awhile and they had to transfer me and place me on hold a few times but they solved my login issue. :)

I called 866-934-9647 and it got through to a representative! It asked for me for a pin number which I never had in the first place. Then I answer the automatic questions according to the purpose of my call, I was able to talk to a real person in a matter of few minutes.

I just called eBay today because I had an issue with my User ID (I won't go in details because it would be sooooo long :) )

So I called eBay.Yes it took 30 minutes before somebody answered me, but at last, I spoke with a REAL person, and the lady down there at eBay's phone service center answered my question and helped me solve my problem. Yes there could be improvement on the phone service, but at least you speak with real people....Just try to speak to somebody at Microsoft's.....

I called 866-934-9647 and when I didn't choose one of the two options (both about item problems) I was connected to an operator who helped me with a problem I had about my account. I had to be transferred to another operator and was put on hold for a while, but my problem was sorted out for me. I probably should have called 1-800-701-3229 for an account problem. I tried this number afterward just to see how it worked and the menu seemed pretty straightforward. All in all I can't fault eBay on the help I received, although I wish these numbers were on their website somewhere. My problem involved changing my account over from one country to another and was not covered in any of their email help topics and I really needed to speak to a person.

I have found success when calling this phone # even though other reviews on this customer service phone number were not good.

Any who, I have found if you call early in the morning around 7:00am or 8:00am eastern time zone, you reach a live person quickly. I only waited for 20 seconds. If you push any options such as 1 or 2 you get someone and they will be able to answer whatever question you have even though the menu option is not matching your question.

The person was very helpful in my issue. My issue was that I could not pay for an item on an item I won. I have been trying numerously to contact the buyer to inform him my credit card is not working and therefore cannot pay the item. The buyer would not respond regardless. So, I called ebay to inform them and see if there was a way to get in touch with the buyer another way to avoid getting a strike on my account. I've been in good standing the entire time I've had my account. The customer service representative helped me find buyer contact information right away without hesitation. He was very nice and helpful. I was told that my account will not be closed if seller fails to communicate with me and tries to do a strike on my account because I did what I was supposed to do for communication. The customer service representative put notation on my account. He reminded me to try not to have too many of these in the future. They are very helpful on any matter you may have.
If you are friendly back to them and honest, then they will help you without hesitation or issues.

Andie was very helpful and she resolved my issue exactly the way I wanted and the way it should have been.

It took a very long time to find a number where I could reach ebay but once I did my issue was resolved quickly. The actual ebay web site is very confusing
and just kept looping me around to the same place without giving me a way to reach someone.

FANTASTIC! After punchingin a few numbers, I got a delightful young lady to answered my questions and took action on the case I had called about. I don't know what I would have done if I hadn't found their phone number!

Thanks.

This # is great! Like user posts below it helped me a great deal, direct contact w/a live person who knows eBay policies (does not need to reed it from some manual).

oh, thanks so much for posting this! my problem with a seller has now been solved!

OMG i cant believe this number actually worked.I was able to speak to a customer service representative.I never knew customer service number even existed.Thank you so much for posting, it saves me so much time :DDD.