Advance Auto Parts vs O'Reilly Auto Parts

Customer Service Comparisons

Best Customer Service Rating

O'Reilly Auto Parts has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
O'Reilly Auto Parts97.3369
Advance Auto Parts54.97537

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • O'Reilly Auto Parts has had 69 total customer service ratings of which 27 have been positive and 42 have been negative. This has resulted in an overall classification of Acceptable.
  • Advance Auto Parts has had 537 total customer service ratings of which 104 have been positive and 433 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: