Advance Auto Parts Customer Service

User Reviews, Ratings and Comments

Advance Auto Parts customer service is ranked #81 out of the 629 companies that have a CustomerServiceScoreboard.com rating with an overall score of 64.03 out of a possible 200 based upon 260 ratings. This score rates Advance Auto Parts customer service and customer support as Disappointing.

NEGATIVE Comments

197 Negative Comments out of 260 Total Comments is 75.77%.

POSITIVE Comments

63 Positive Comments out of 260 Total Comments is 24.23%.

Issue Resolution

Reachability

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Viewing Advance Auto Parts customer service complaints
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Buyer beware... Harrisburg, NC store employee Jeff (commercial accounts salesman) will first, try to sell you outdated parts made in China and then upon your return - if you are smart -
and will then be very rude and curse you and treat you like dirt!

acitizen 5/8/13 9:42AM
We received a flyer in the mail and went in to buy a battery that was in the flyer. For the batteries it DID NOT say sale just prices starting at $74.99. There is also a coupon in the flyer to save on $10.00 on purchase over $50.00. When we went in to purchase the battery we were told that "we couldn't use the coupon because the was on sale and you can't use the coupon on sale items". No place in the flyer does it say that the batteries were on sale. We have bought a battery before using the coupon and had no problem. I expect someone to contact me back to resolve this problem.

Anonymous 5/7/13 10:05AM
Do Not Even Waste Your Time With These Idiots! I Called A Few Stores Here In Milwaukee, Wi And They Are Lazy Pcs Of Shhiitt! Like Working Is Going To Kill Them. I Had The Part Number Even Ready For Them To Look Up And See When It Would Come In And All They Did Was Start Making Up Excuses!

CUSTOMER1 5/6/13 4:46PM
Allow me to summarize this letter first:
1) I received poor customer service (I was ignored due to the phone ringing while I was in the store),
2) Immediately complained and asked to speak to the manager
3) The associate that I was to complain about had the county sheriff summoned
4) I was charged with trespassing and disturbing the peace.

Hopefully this summary will shock you as much as it still shocks me.

I have been a loyal customer for Advance Auto Parts for over a decade. I live in Virginia and prefer to give my business to businesses in Virginia, if possible. In Charlottesville, I have a choice to buy auto parts from Advance Auto or Auto Zone and I have chosen Advance Auto.

I had experienced in the past that the store would have a line of customers while associates would sometimes answer the telephone. It was frustrating to think that a customer in the store would receive a lower priority than a customer who would call over the telephone. Be that as it may, I entered the store one afternoon of January with my two children (age 10 and 11) to buy a magnetic key box.

There were two associates present at the time and both were speaking on the telephone behind the counters. My kids and I could not find the item we were looking for so we waited. We were the only customers in the store. Nearly five minutes had past when a third associate (the assistant manager) walked into the front door. I walked towards her to ask for help and before the words came out of my mouth, the phone rang. She pointed towards the phone, walked behind the counter and began a conversation with what I believe was another customer wanting help.

This frustrated me. Not only was I present in the store needing help, but I was in the store before the telephone rang. I thought to myself that I would get better customer service if I would take my mobile phone from my pocket and call the store while being in the store. So I decided to complain.

I walked up to the counter, asked the assistant manager to please end the call so she could help me since I was �first�. She rudely responded that she was helping a customer and that I needed to wait. During her explanation, she pointed the telephone receiver at me and I reached over and sat the receiver on the counter. I then asked to speak to the manager about her behavior and she indicated she was the assistant manager. I assured her I would contact the manager. She then said to me that I had no right to set the telephone receiver on the counter. My next request was to ask how to contact the manager. Her response was �I can get that information on the window near the door and that she was now calling the county sheriff�.

Not taking her threat seriously, I walked away with my kids, noted the manager�s name on the window and drove away without being asked to leave.

Once home, I contacted the Advance Auto Parts Customer Complaint phone number and described what had just happened. I was told a manager or district manager would contact me.

Hours later I received a call from Albemarle County Police asking if I own the car that the assistant manager had apparently written down my license plate. I confirmed it was me and the police officer indicated this incident may result (but not likely) in Advance Auto Parts asking me to no longer come to the store by ways of a no trespassing order. This all seemed a bit �over-the-top� and I felt certain once I spoke to the manager or district manager, my complaint would be acknowledged and quite possibly be feedback for Advance Auto to use to adjust phone policy.

Several weeks later, I was shocked when a police officer knocked on my door late on a Friday night and served me with two Warrants of Arrest. I have included copies with this letter for your review. The first warrant indicates trespassing (please note I was never asked or told to leave the store. I had simply run out of time since I had waited over five minutes before the assistant manager arrived). The second warrant indicates disturbing of the peace. Needless to say, I was now truly dismayed.

Mind you, I had not received a call back from a manager or district manager. So I contacted the manager and asked him if filing two criminal lawsuits seemed like the appropriate way to handle a customer who had been treated the way I was treated. The manager was not aware that the assistant manager had filed the suits. I find this to be incredible since she was representing Advance Auto Parts. So I asked if he would drop the two charges (this was suggested to me by the policeman who served the warrants). The manager said he would get back with me within four days.

Two weeks past and the manager had never contacted me. I called back looking for a reply and the manager indicated he was not involved so he could do nothing to help.

The sheriff's department agreed to drop the disturbing the peace charge but insist on moving on with the trespassing since the assistant manager swears she told me (and my two kids) to leave the store. So I must go to court and pay a fee. What an awful business.

I recommend AutoZone...

Upset Customer 5/3/13 12:52PM
Saturday morning I was on my way to work. As I'm riding down the road I notice a huge white plume of smoke following me. Not just a little smoke. I'm talking about a thick white cloud of smoke that would've given uncle Buck a run for his money. Totally embarrassing. Luckily my work was in the same parking lot with an advance auto parts store. I go in & an employee named Jamie in Tallahassee Florida, store 7076 off North Monroe street was freaking AWESOME! He came outside to my car, popped the hood & diagnosed the problem. He went into the store, grabbed the parts he needed & replaced a heater control thingy that cracked on one of the hoses by my engine. He took 10 minutes & I was able to get on to the bus with no anxiety about my car when I got home. Im a musician & my work was getting on a tour bus that was parked in the parking lot. THANK YOU JAMIE! YOU ROCK MAN!
LEX V.

Guitar player 4/7/13 12:44PM
i bought a oil pan gasket and after i swiped my card their computer shut completely off and rebooted, the manager said that it didn't take my card and said the first transaction is not in their system..so he swiped my card again and said don't worry this happens all the time ..i won't charge me twice.. so i leave there and go to wal-mart where my card is denied at the register after being in there an hour shopping ..i thought it was their crappy system too so i go to a different register and same thing ..i pull up my bank account and they charged me twice..i go back into store and manager says he needs a printout of my bank statement to give money back ..i don't own a printer so i have to go out of my way to get this just to get my original money back and spend out more gas doing it ..and made two trips to wal mart to get the oil i need because advance oil and filters are over priced ..manager gave me my money back but didn't offer me a thing for wasting my gas and my time over something that was their fault ..manager said that he hopes we are square? i think not man!

rteele27 3/23/13 2:32PM
when you use the online order it does not matter if they send the wrong part or you ordered the worng part they will refund your money on cc and make you purchase another correct part this ties your money up 3 to 7 days this is their policy I am told by home office. do you have that kind of money I DONT

Anonymous 3/22/13 6:23PM
went by the Waynesboro PA store to get some help and the girl was the most unfriendly person I have ever met. did not get my problem resolved and that is the 2nd time I didn't get assistance at that store. I will take all my business to Auto Zone from now on even though I have to drive further, it pays.

woman55 3/20/13 2:52PM
Today I got on line and placed items I needed in my online cart. Then I printed it out and asked my Wife to go to Lebanon Tennessee. Advanced Auto Parts and pick the items that they had in stock up and the items that they did not have to stop by somewhere else and get them. My wife went in and when Steve came over she told him she needed to get alot of parts and tried to give him the list laying it on the counter. Steve acted like it did no want to look at the list. At that time my Wife asked him if we was going to look at the list or if she should go somewhere else. Steve picked up the list and took it to Eric who was setting between the isles not at the computer and they proceeded to laugh at my wife. They would look at the list then look at my wife and laugh. My wife tolerated this for a minute or two then she walked over to them and asked for her list back and told them she would go somewhere else to get her parts as they continued to laugh. She got her list and went back to her car steaming mad then she went back in and asked for their names. Steve asked her if she needed their last name and she said yes then steve told her she did not need their last names. She left and came home extreamly upset. Mind you we are 15 miles outside of town making it a 30 mile round trip. At this point I had to stop working on my car and go to town to get the parts. So I went to Advanced auto parts and Steve was at the counter. He was kind of reluctant to help me and continued talking to a friend while looking up parts. At one point passing money to his friend. He had a smart alec attitude and mannor to him. Told me they had no small block chevy intake manifold gaskets in stock. After a few minutes of this reluctant help my Wife came into the store and stood beside me. I asked Steve Why he treat my wife like he did and why they were laughing at him. He flat out denighed it. I asked where the manager was and he said he was the manager. I told him he owed my Wife and appology and he smirked and denighed laughing at her. I told him where he could stick his parts and left.
Is the way you want your customers treated. Is this they way your store managers are supposed to treat woman? Does your store make it a habbit discrimate against female customers? Please answer these questions.

Anonymous 3/19/13 6:38PM
The worst parts store in the country.
I went to get my battery changed and after the install was completed my car wouldn't idle enough for me to make it out of the parking lot. When I informed the manager he said that my car had an idling problem. I told him there is no way, because before he touched anything he checked the alternator and starter with a computer and everything was fine except my 2&1/2 year old battery. He said that he would change out the new battery to see if that could have been the problem as to why it wasn't idling properly. He went inside and didn't return for at least 30 mins. When i went in to see what the hold up was he was laughing and talking with some other customers and acted as if i wasn't waiting on him to return to the problem that he created. It takes me 10 more min after waiting for him to finally just tell him to come help me. With no avail to him, a fellow customer comes and helps me out. He said the car just needed to be ran in gear for about 5 mins and that would fix the problem. Thank god it was a real auto parts person in the crowd. The incompetent people who work for the auto place had no clue why it wasn't working. They should go work at McDonald's.

Disatisfied 3/19/13 4:39PM
Called yesterday to order a gas pedal assembly for my Impala. The girl who works here Michelle was rude not a surprise. She usually is, this was my 3rd interaction with her. She said that the website isn't the same as the store but it told me to call the store to order it. She said they didn't even have a way to look it up. I went to your competition down the street CAP and Napa they even knew who I was talking about. This store is about 2 miles from my house. I drove 14 miles to Auto Zone to buy my part. I don't think I will ever go back because of this employee. I had ordered parts online in the past and sent my girl to go pick it up. Michelle said that they didnt have it when the website did. She didnt want to look but when she did suprise the part was on the shelf. No customer service skills with her at all. Even my neighbor says the same thing he goes there too.

Impala 3/19/13 6:02AM
the girl who works at the east Cherokee&hwy 20 store in ga, named melissa is so rude and doesn't have any knowledge of car parts. this is the last straw for Adavance with me. you guys suck

Anonymous 3/15/13 4:51AM
You Need To Do Something About Your Assistant Manager In Clovis New Mexico Don't Know Where You Got Her From But This Lady Does Not Know Her Back Side From The Front Side (speaking Nicely Here) Really She Is As Dumb As A Box Of Hammers. I Won't Be Going Back To This Store.

Anonymous 2/14/13 11:41AM
Went to the mount airy store in MD, what a diaster. Employee gave me the wrong part and when I went back to get the right one they coulnt find it. That store is my last resort and I would ask to have that employee drugged tested. The manager is slow and lazy and the store looks like a total mess, NO THANKS

FAPP 2/11/13 6:26PM
Went To Store #5031 , Last Week I Went And Got Oil And Filter For My 2001 Dodge Ram They Had A Special On The Castrol Oil And Filter For 21.99 , I Ask The Selesperson How Long The Sale For , She Said Untill The End Of The Month ; So I Went In Today At 5pm On The 31st The End Of The Month The Person Said The Sale Is Over That's Wrong I Told Him That The Sale's Person Last Week Said Its Good Untill The End Of The Month That Is The 31st , That Wrong , I Have Been Going To That Store When It Was Western Auto Patrs , You Know There Was Not A Manager Or Supervisor Working There They Did Not Want To Keep There Price For The Castrol Sale

RAELS GARAGE 1/31/13 6:44PM
Purchased a commercial battery for $150.00 and was supposed to be emailed a $50 coupon. Never received it. Called customer service on 1/23/13 and was told I would be emailed the coupon immediately, they never sent it. Filled out two customer surveys asking for someone to help me. It's been over a month, and I still have not received my $50 coupon. Advanced does not honor their side of the purchase.

osu 1/28/13 10:09AM
Bought parts online, you see the exact fit green icon. Don't believe it. You have to click on part and check the exceptions. Even then I bought brake pads that they said on line and back at their store would fit and they didn't. Online in vehicle description, when we put in the Vin number your program should be able to pick out the a exact match. Your dropping the ball guy's and gal's. I ordered online and two trips to your store and 3 phone calls, just to get the right parts.

Anonymous 1/13/13 9:17AM
I went to Advance store #9185 Sat 1-5-13 to get brakes.The first person that helped me was Mike D, very good and friendly. I had to go back later that day and exchange one of the brake pads because they had packed a wrong one in the set. The guy I got didn't even try to help and out right lied to me. Told me I needed to go to a different store because they packed these brakes different at other locations. He didn't even check what they had he was too busy with his cell phone and sitting on the stoole. I didn't get his name but he should be fired. I ended up going to a different location,store #09543 in Sunrise and got excellent service. Too many choices for these stores to have bad help these days.Lost my business.

mickymanatiso 1/7/13 2:58PM
I just called the store in West Palm Beach Florida at 11468 Okeechobee Blvd and the associate that answered the phone barely spoke English and did not understand a word I was saying. He did not know how to look up a basic part or tell me if he could order it and when I could get it. He told me to call back at noon to speak with someone else that speaks English. ARE YOU KIDDING ME. WHY WAS THIS PERSON HIRED IF HE CAN'T SPEAK TO PEOPLE.

Anonymous 1/7/13 6:28AM
I bought a battery for my car two years ago it has a three year free replacement then pr rated warrenty the car sets for two days then is dead took it to the wytheville VA store same routine as always they want to check the battery well the car had charged it for over an hour the advance employee checks it says it good but alternator is bad but now what i just said is the car charged it took the car had alternator checked and it was good but they will not replace the battery so what good is a warrenty this their conclusion on ever battery they check is good they checked the battery in my truck a week before the car it was the original battery they said it was good had been jump starting it for a week then it would charge an hour then start but set over night it was dead went to autozone had them to test it and sure enough it was bad and alternator was charging 14 volts. The best i can get out of it is Advance Auto is not a place to by batteries because their warrenty is crap

dosent matter 1/3/13 6:04AM
Today 1-2-2013 i recieved part#ma727. when i opened the package i noticed the hardware packageing was ripped open ani was missing the nut and cap. i called customer support only to find they will not send me the hardware kit i need, they offered a 25% discount on my next purchase?? why would i buy more when i cant get what i already paid for?? I said i should get the 25% on top of any sales. they said no. you just lost a customer... thanks

Anonymous 1/2/13 6:30PM
I went to the store in Clearwater South Carolina last evening (12-18-12) to purchase a thermostat, 2-temperature sensors, a heater hose and a thermostat gasket for my 2001 Escort ZX2. They did not have the sensors or the hose and stated that it could be ordered from Thompson GA and will be in tomorrow. I went to the store today and only 1 sensor was there along with the wrong heater hose. I have to travel 20 miles one way. Now I have traveled 80 miles and still do not have the parts to repair my car. To make thing worse the sales person stated that I was there when the parts were ordered and it was my fault that the wrong hose and not enough sensors was ordered.

Bobby Mims 12/19/12 3:50PM
Desk employee didnt know how to read tape measure and gave my wife the wrong belt 2 inches to big. I sentm her init with the oldgo belt too prevent any confusion. As a result i lost 6srvc hours of production time in my small business. When asked if they could deliver the proper belt due

Grebster 12/16/12 1:27PM
I visisted two stores this morning. Stores 9138 and 9137. In the first one there was only a girl installing a battery, and no one else to take care of the customers. Waited three minutes and left.
On the other one i bought 2 wiper blades, but the sales person was just too lazy to install them. Now i have a problem, these wipers are tricky to install.
Terrible service, avoid them if you can.

Anonymous 12/12/12 7:35AM
Called on 3 separate parts. They answered the phone quickly. Quoted a price, but each time the parts were picked up, the price was padded from $3-$9 each part before tax. They charged tax on the cores but you don't get the tax back when you turn the cores over to them.

kb 12/7/12 8:50AM

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Viewing positive Advance Auto Parts customer service ratings
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I Have Used The Internet Several Times And Got Your Discount But Never The Extra Gift Card As Promised Very Difficut To Order Parts At Times Will Have Parts Ordered Hit Finish Shoppind And It Kicks Everthing You Have Ordered Back To Nothing In The Order Box

Thanks Jim Buford

Anonymous 5/9/13 10:16AM
My experience was at the LaVergne, TN location. Store #06188. Dana C was manning the store and was extremely knowledgeable about the products and courteous to everyone. It was Friday morning and he was swamped with customers and help did not come until 11am. He replaced a rusty lamp light in my truck so it took awhile for the lubricant to work and I had time to watch him interact with customers. I don't know what you are paying him but it can't be what he is worth! This guy could multitask and keep customers happy and had extensive knowledge of your products.

Anonymous 4/29/13 5:31AM
I want to aknowledge the wonderful work and service you provide at your Pat Booker location. I recently commented on the poor service Auto Zone does and their regional manager called me and asked to give them one more chance at the FM3009 location. The service continued being poor and I commented that I drive 10 miles out of my way to Advance Auto for the friendly service and help I receive. I just want you to know you have a loyal customer and keep up the great work.

Anonymous 4/18/13 7:36AM
I've had positive experiences at the Cincinnat store which was far superior to any auto zone or mechanics I had previously been to. They helped me troubleshoot some problems I was still having with my car, although I just had a few repairs done by an auto shop in which the problems weren't really resolved. The staff at Advanced Auto were really friendly and helpful, and the store mangager helped me install the minor parts I purchased that day, and referred me to a much better mechanic.

I finally felt comfortable and secure that my problems were going to get resolved so that I could continue to transport my chilren safely for our daily commute. I wasn't feeling that confidence and safety from the previous mechanic and was feeling doubt about them continuing to work on my vehicle. I will continue to go there for my auto parts/concerns, and let others know about their store.

VV 3/28/13 7:50AM
As an Advance Auto Parts Employee i feel that some of these comments are harsh, my store #3470, does not apply to any of these. i feel that you all should look more into how this company is ran, of course you don't get tax back on cores because every time money is exchanged hands in the united states income tax and out going tax are all counted.... does not matter if your receiving or giving uncle Sam wants his share... as far as customer service at our store we will do everything we can to try and get whatever you need right the first time if we don't have it we will try to get it but please realize that we can not get every part of every vehicle... Some things are a salvage yard item only, as both a car guy and a employee of this company i feel that advance auto parts is thrashed too much and isn't even given a chance...

Advance Employee 3/6/13 12:42PM
I was recently at Advance Auto in Etna,PA. There was a gentleman named Chad that was extremley helpful with me as I am not vey knowledgable with cars at all. He knew what he was talking about and was quick at it. I have never had anyone wait on me that was so passionate and knowlegeable about his work than Chad. I will ask for him every time.

krissybug8 2/21/13 2:59PM
i first went to the one on erie blvd the associate i spoke with name keith didnt take the time to understand my problem and gave me a number to some guy who can fix my problem.....i then went to 5633 E Circle Dr, Cicero, NY 13039 and spoke to a guy name paul he was absolutely helpful and helped me with the problem in the cold he is one of the best workers that works for advance auto because of him i will always go there and no where else

cuadra123 2/9/13 4:44PM
Ive never went out of my way to write a comment on an employee before but, I am extremely pleased with the recent customer service I have received from the D'Iberville Advanced Auto Parts. Aaron has been so helpful I dont even call around for prices, I just go to advanced auto because I know Aaron will get me what I need with sincere respect and vast knowledge, He truly made a hard day easier to face, thankyou Aaron and may God Bless You, Keep up the Great Work!

reneepisarich 1/27/13 1:42PM
I had a great experience at t he Bellfontaine location Advance Auto. Deandre is very professional and is always willing to help anybody. He sold me a great battery and went over all choicea qith me when my old one went out. I offered to tip him because I was so glad that he wass so nice and patient when I was worriwd and panicking. He respectfully declined. He calmed me down and made me feel very conftable when he said he could change it. I did jot know what to do and I was on my way to work. I will always go to this location for my auto needs.

Vette 1/24/13 8:27PM
I want to thank Miss Ashley Beck for her great service at store# 08118 She help me get out of a jam by being patient with me until we found the right part that I needed. You need to give her a raise and I don't mean a ladder so she could stock parts with. Thanks again Ashley for the great service.

Anonymous 1/23/13 9:40PM
I have visit your store (05037)in Ocala several times and each time that I have been there; Marcy D has made my experience an AWSOME experience. She is a great employee to have.

Anonymous 1/19/13 10:18PM
Advance Auto Parts on Golf Rd, in Shaumburg, Il provided the best customer service I have received in awhile. I ordered a battery online to pick up at store for installation. They usually don't do installations after dark but they understood my circumstances and did so anyways. I came in 45 minutes before close, it was rainy and cold, and I have a vehicle that the battery isn't very accessible. They could have easily told me no per policy but even with all the bad conditions they still provided excellent customer service, absolutely blown away!

Anonymous 1/10/13 7:16PM
My battery died so i went to Advanced Auto Parts 474 Mount Pleasant Street in New Bedford, MA. Best decision.....Alberto A. was the person who helped me....I cannot tell you how helpful he was. He not only installed my battery in zero degree weather but he went above and beyond and helped my with my cables that were stuck and was outside for over 20 minutes just to help me. I have never in this day and age seen someone so compassionate and kind. Alberto really really saved the day for me. I am completely indebted and kudos to Advanced Auto Parts for hiring this guy. I will go there faithfully from now on even though Auto Zone is across the street. I have never gotten the kind of service anywhere else. Thank You Alberto and Advanced Auto Parts.

Anonymous 12/30/12 4:03PM
I went in to store 6090 to get a thermostat for my Toyota and the guy there was very helpful. I think his name was JJ. He walked out and showed me where the thermostat was on my truck and reminded me that I would need more coolant. Very Friendly and informative.

Culwell 11/15/12 12:31PM
I would like to take this time to commend one of your associates, for a great job. His name is Ramon R. And he works at store #01801 on 809 East 38th Street, Anderson, Indiana. I needed an antenna for my car, and he spent @ least 45 minutes helping me solve my issue. I feel when someone is more than willing to help you, they should be acknowledged for their efforts. I will definitely refer others, as well as, repeat my business with this store. Thanks for your consideration for me. ~ Jim

Jumpin'Jimmy 11/14/12 3:17PM
I was having problems with my van starting, wasn't sure what the problem was so I went to Advanced Auto in Forsyth, GA. and discovered it was the battery I had purchased 2 years, 11 months ago. Pulled out my charge card to pay for the new battery, can you believe it, they told me to put it away, NO CHARGE, it was still under warranty. Gave me a brand new 3 year battery just like the one I'd purchased. Now, I expected to pay something,but, no. If that battery had lasted 1 more month, warranty would have been no more. George was so nice and I just want to thamk Advance Auto for their super service. You just don't get great service like that anywhere.

Anonymous 10/19/12 6:40AM
Ken was very courteous, knowledgeable and a great asset to Advance Auto Parts.

Anonymous 10/15/12 1:34PM
Chris Jenkins of store #7028 on Anasastia Island, Florida came to my rescue recently. I locked my handbag and keys in my car. Since it was impossible to unlock my car Chris offered to take me home after he finished working for the day. This was a gesture which he did not have to do and I am so grateful for his help. With employees like Chris your new store on the island should do well. Ginny Stores

Anonymous 10/12/12 5:49PM
The Advance Auto Store on East Market St. in York Pa. has some really good folks working there. My only complaint with the chain is that a reman. starter I bought at AA in Cumberland Md. only lasted a year and a month. On month beyond the warrenty. I'm replacing it with one that is rebuilt locally

Dsordlyerc 8/31/12 1:46PM
The $50 off coupon seems to be a lie. I placed several orders over $100 during one of these promotions and have NEVER received any coupon. This greatly reduces my trust in the company and I now look at other resources to purchase from before I turn back to Advance Auto Parts

Flyswatter 8/11/12 10:49AM
AAP, I visited online for getting the parts in time. They cancelled the order for no reason and they didn't intimated me at that point(dissatisfied). After the cancellation done I contacted through email very kind and knowledged employees like Victor M,Ryan impressed and did their best with their team leads and got the parts at my local store in florida as much soon. I regret and I appreciate their help at that time in which I am helpless at that time. Many thanks to them for caring me as their relations. I do shop with AAP almost for my needs before, from now and then. Please convey my thanks. Great Service.

Jon 7/29/12 1:54PM
Got great service from Marc and Iris at the Advance on Georgia Highway 20 in Conyers, Georgia

Mike 6/25/12 8:04AM
While visiting the store in Mt Airy, Md I had an employee come out to my car in the parking lot and hook up the OBD II tester. Told me what the code was and ways to address the problem. The employee was very knowledgable and friendly. Gave me a printout of prices and part numbers of the items I might need. I have never had customer service like this before. I have been in this store before and have had the opportunity of dealing with other employees and by far this employee is the best one the store has. I will be getting all my parts from him and advice from now on. Thank you Greg

Jeff Passat 6/16/12 3:28PM
I have been an manager at both Autozone and Advance and both have thier good and bad points. Advance tends to hire people who are more qualified and have more Auto knowledge.Autozone runs a MUCH Tighter ship and has superior information systems.
Advance has a severe problem with thier inventory the sysytems they have in place to move it from store to store and the way they recieve thier re supply from distribution centers is really frightning.
Autozone has a much greater control of this and as such thier inventory is on spot.
Its is a real shame Advance has potential to be a great retailer but with retail you have to maintain inventory control it is all of your assets and they do not have that control.
They should re focus on what is needed to run things right, new information systems, re designing the way thier distribution centers supply stores and stop chasing Autone and the want to be them with thier $375+ stock.
the only thing that stops them from greatness is themselves.
and yes this is only a second job for me, my primary employer in another industry is a market leader so i can view optomistically.

njemployee 6/15/12 7:59AM
Last Thursday my altenator died on the way home from the Jersey Shore. No less at night about 10 miles from home lights started to dim and wipers went real slow.
Friday morning I called the Advanced Auto Parts 800 order line. I got the help I needed after explaining the situation. The parts were in the store checked on the computer so no worries there. Taking out the old altenator was the problem. No 14MM socket. So off I went to the Store (Fair Lawn, NJ). I got the socket and some Blast to help with loosening the bolt. Back home it worked very quickly. Got the old altenator out and back to the store. I also picked up the replacement belt at the same time. Good idea. They put the old altenator up on the tester. Yes it was dead. Got my $20 credit for the old and out and back home. Took about 15 minutes to get the belt, altenator in place and tight in. Turned car over - runs great. One time with good store service and a bit of knowledgeable help both in store and at order time. Thanks.

TT22 5/29/12 8:32AM

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I was an Employee Of Advance Auto Parts till today, Iwas fired by the Store Manager this morning, I received a complaint from a costumer just when I arrive to the store, the costumer complaint that everytime he calls the store the phone rings and no one picks up or if they do pick up his left on hold, so the costumer ask where can he call to file that complaint and I just told the costumer to call the company 800 number, after the costumer left the store the store Manager started to scream at me telling to stop talking sh--thathe was tired of me, I reply that i was not talking s--- t I was just answering the costumer question and besides that he was no one to send me to shut up because I live in a Free Country and I have freedon of speech, so for that reason he send me to punch out a live.
Something needs to change in this State, Employers are taking advantage of employees and treting employees like Slave, there is no respect for employees. I've have worked for that company for 7 years with a great volume of Sales working only 3 days a week as a partimer, I'm the only one on the Store with a Master ASE in Mechanis plus with a Parts Specialist. This what I got just for speaking to a costumer, I feel that they are violating our first Ammenment. The law in Florida needs to change and stop been a free-will to employers. I will like to see something done to this type of employers that don't have no respect for employees. I have witness of exactly what happen, plus I have the contact information of the Costumer.
I would like the Law to be change in this State of Florida and stop been a free-will to employers, employees need protention from the government and stop this type of dicrimination and abuses. Beside you worked under pressure at all times they want to take away even the freedon it was given to all Americans by our Constitution.
Anonymous 4/20/13 5:56PM
I work for Advance Auto store number 2363, (Reisterstown, MD), and let me tell you I had the worst employee experience in there I have ever had. Long story short I was helping a customer get wiper blades, and his took a specific type of blade. Well he needed them right then, and there so I told him I would try some that are the exact length as his that he needed. He needed 24-R9 blades which are designed for Pontiac Firebird Trans Ams, he knew what his were because I showed him on the screen, but he agreed with me to try these other ones.

Well I talk with the person that is there who is a keyholder, (part time mind you, and should not be holding a key, but has one because he is friends with the store manager, and this person is not a manager himself at all). Well he is no help, so I am left with calling an employee who is not at work that day to help me through a process.

The reason being is that our inventory system is so screwed up that if it shows we have 2 of something, most of the time we don't even have it in stock in the store at all. I try to talk to the person I'm working with about what is going on, and he flat out tells the customer I can't help you, and walks away.

The customer is pissed, and says he wants to exchange for his money back, so I'm like ok, no problem, go through the exchange I go to this employee to get numbers, (becauase he has them as a part time employee). Again I try to talk to him about what was going on, and why this is happening, well this dude decides to be a dick about it, and starts talking down to me in front of the customer.

Blaming me for giving parts out to this guy, when I'm showing him the receipt like look its right here! read the damn receipt its right in your face! so i throw it at him, and he keeps being belligerent, he tells me that what im saying to him is irrelevant, and im like then why are you still here talking about it? this conversation is over. i give the money back to the customer and walk away to cool off. mind you this is in the front of the store, and totally unprofessional.

he tells me i can go home, im like you aint my manager, you cant tell me nothin. hes like ill call joe, (store manager), im like call him, ill tell him my damn self.

store 2363 in reisterstown md is the worst auto parts store you can ever go in. the only people there who know anything is 5 people. 3 work in commercial, and the other 2 hold the front, well of course they werent there.
matt 1/19/13 11:09PM
I worked for AAP in 2009 in Pearland, TX. My Store Manager stayed on the phone for several hours a day complaining about her kids. She would not update price tags and we were months behind. Her favorite employees never had to stock or keep up the store. Employees could come in and try to start fist fights with other employees. Items turned up missing all the time off the shelves. Auto Repair shops did not want to deal us. Everything was in disarray all the time.
Ronb6388 12/28/12 6:57AM
I've been a manager for Advance for 8 years and some of these stories are pretty wild. In our Area (East TN) if anything like these comments were happening management would be replaced. We are givin a list of guidelines to follow but there are no rules set in stone. "Take care of our Customers" is what they say. I can't tell you how many batteries i have warrentied that are out of date or are still good, just to please the customer. I think most of these comments are either exagerated or these need to be brought to a District Managers attention. If you seriously have a problem then ask for the DM's number. It is posted in plain sight for anyone with an issue.
Brandon6822 12/15/12 5:54PM
The WORST Auto parts co. to work for.I cant believe some of the things I dealt with.All the other employee comments are accurate...um..except for one. Yeah we install batteries free. I was written up for not installing one on a Dodge Stratus or Intrepid, cant remember which,because you had to remove the wheel and inner fender shield,so on and so forth. Customer called corporate. Complaint reached Manager.I took Manager to computer had him look it up. Had a comment in the battery line " Extensive procedeure required. do not attempt to install". That was it.Had enough. Quit on the spot. Former employee,Sidney N.Y.
Anonymous 10/9/12 1:20PM
i was a team member in a upstate ny. i was there for almost 2 yrs an id still be there if management wouldve done there job. i left my work shirts there on a friday because i was going out of town an didnt want then stinking up my vehicle an when i went back on sunday to pixk up my shirts so i could wash them for work on monday. but to my surprise i found my shirts in the trash an my name scribbled of the time card an my hrs givin to other employees. I never recieved any contact from the manager or any supervisors over the coures of the weekend leading up to this dismissal. i had somre personal issues with the company but i was working on changing them. furthermore i never told anyone in management that i quit or gave them anything in writing stating that so they assumed wrong and they had no right dismissing me that way without contacting me.when i went in on that sunday to get my shirts an to check the schedule i didnt exspect to be unemployed so i had to accept that i was fired bc nobody had the right to make any dicesion on my dismissal without contacting me first but that goes to show you what kind of management advanced auto parts have in thier stores. and i started out at 7.54 an hr an what a slap in the face it was when i got a $.33 raise when i couldnt make ends meet as it was an that wasnt any help bc what i got in a raise the goverment took in taxes so wheres the insentive to sell,sell,sell when you cant make a living.
you 7/30/12 9:03AM
Horrible company to work for. Lazy management, they expect 3 peoples work out of one person, if you're 30 minutes over your 40 hours for the week you get written up. Wait scratch that last comment, I wouldn't know about it because I'm supposed to be full time yet I'm only getting 20 hours. Don't waste your time here, go to O'Reilly's they actually treat you like family. I don't see how this company has made it this long.
dontworkhere89 7/16/12 2:19PM
I was a manager for Advance for over 7 years, problem leadership at the top. I resigned after continued micro management that was in addition to the reduced hours given to operate a disaster. Add on must areas were in a hard to hire situation. District managers are pushed to unethical problems, internal theft, lack of concern and burn out. Thanks Opey!
Anonymous 4/13/12 11:54AM
I am an employee at Advance Auto Parts. Let me tell you up front: working here SUCKS! I get paid 7.54 an hour (I used to make more putting cheese on a cheeseburger). Management does not care about employee concerns OR retail customers. I catch flak and get written up almost weekly for doing something that I am told by management that I should not be doing (like, helping a customer with a broken headlight, or crawling under someone's car to make sure the socket fits before they buy it, or allowing a customer who paid with a card to get their money back as cash).

I try my best to be helpful and polite to everyone who comes in. I am often by myself on the front counter, while I have seven or eight customers in front of me, while everyone else is sitting in the office having pleasant conversation, and two of the managers are outside the store having a smoke break. Meanwhile, I get hell because I didn't answer and help all four ringing lines as quickly as they should have been answered, all the while not being able to assist the line of customers ready to turn green, rip off their shirts, and smash the store.

I allow customers to check out a part and compare it to their original part on their car before they pay for it, to ensure that they have the correct part. If something goes bad or breaks before it should, I understand that things happen and they are frustrated enough as it is. I DO NOT WANT TO ADD TO YOUR FRUSTRATION, and will 99.999% of the time either exchange the part or refund your money. The remaining .001% of the time, I can attribute to my boss standing over me, refusing to let me return the item for the customer, at which point I can only offer an "I am very sorry" while I pray they don't shoot me in anger.

I try my best, but management is lazy. Management is unprofessional. Management steals. Upper management demands five people's worth of work out of two employees because they REFUSE to give you enough hours to keep the staff numbers they require. I am then forced to work alone (while the rest of my co-workers sit around and does nothing) while answering five phone lines with angry people who have been on hold for too long, eight customers who have been waiting for 30+ minutes for service, while I install batteries in the pouring rain and 15 degree cold, while also installing wiper blades, helping replace broken headlight and taillight bulbs, and helping check fluid levels. All for 7.54 per hour.

And when I finally get it all done, and I am two hours late leaving, I get hell from my boss, asking me "Why are you leaving, we have work to do?" The next day, I came in, and he wrote me up for leaving two hours late and getting overtime.

The life of an honest worker should not be less degrading than shoveling elephant $#!t, but it is. THANK GOD I graduate soon and can leave that hellhole.

To all you unhappy customers, I apologize sincerely for your bad experiences, I really do. I wish there was more I could do to help. Unfortunately, I alone trying to help everyone is like three drops of green food coloring trying to change the color of the Mississippi river, I will never have enough of an effect by myself to make a significant difference.

I hope any dealings you have at the other parts companies you shop at are better than the service you received at Advance Auto parts.
Anonymous 1/27/12 12:41AM
There are inconsistencies with a large amount of these negative comments. We offer free battery and wiper instalation during absolutly any weather. we offer the absolute cheapest pricing of all the major car part retailers. one guy stated that we would not offer him an exchange on his warrantied "Interstate" battery, we do not sell "Interstate" batteries. some of the complaints were directed towards the time of delivery for their ordered parts, FDO (Factory Direct Order) parts take longer than overnight to get to the stores, no matter what store you order from. some comments were about being put on hold, how would you feel if you were in the store ready to check out just to be ignored by everyone because we had to put alot of phne calls before you. as far as someone claiming they were put on hold and nobody got back to them, that is not a possibility all of our phones will ring off the hook after someone has been on hold for more than 2 minutes.
AAP_ForLife 11/3/11 12:08AM

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