Air New Zealand vs Singapore Airlines

Customer Service Comparisons

Best Customer Service Rating

Air New Zealand has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Air New Zealand44.7855
Singapore Airlines30.0016

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Air New Zealand has had 55 total customer service ratings of which 10 have been positive and 45 have been negative. This has resulted in an overall classification of Disappointing.
  • Singapore Airlines has had 16 total customer service ratings of which 0 have been positive and 16 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: