Boston Globe vs Boston Herald
Customer Service Comparisons
Best Customer Service Rating
Boston Herald has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Boston Herald | 34.74 | 64 |  | | |  |  |
| Boston Globe | 22.81 | 354 |  |  | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Boston Herald has had 64 total customer service ratings of which 7 have been positive and 57 have been negative. This has resulted in an overall classification of Disappointing.
- Boston Globe has had 354 total customer service ratings of which 5 have been positive and 349 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
