Enterprise Rent-A-Car vs Hertz
Customer Service Comparisons
Best Customer Service Rating
Enterprise Rent-A-Car has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Enterprise Rent-A-Car | 56.40 | 385 |  |  | | | |
| Hertz | 32.55 | 1,119 |  |  | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Enterprise Rent-A-Car has had 385 total customer service ratings of which 67 have been positive and 318 have been negative. This has resulted in an overall classification of Disappointing.
- Hertz has had 1,119 total customer service ratings of which 80 have been positive and 1,039 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
