Forever 21 vs Old Navy
Customer Service Comparisons
Best Customer Service Rating
Old Navy has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Old Navy | 24.30 | 348 |  |  | |  | |
| Forever 21 | 23.22 | 65 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Old Navy has had 348 total customer service ratings of which 8 have been positive and 340 have been negative. This has resulted in an overall classification of Terrible.
- Forever 21 has had 65 total customer service ratings of which 3 have been positive and 62 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
