Forever 21 vs Urban Outfitters

Customer Service Comparisons

Best Customer Service Rating

Urban Outfitters has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Urban Outfitters53.2913
Forever 2123.2265

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Urban Outfitters has had 13 total customer service ratings of which 1 have been positive and 12 have been negative. This has resulted in an overall classification of Disappointing.
  • Forever 21 has had 65 total customer service ratings of which 3 have been positive and 62 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: