Holland America Line vs Norwegian Cruise Line

Customer Service Comparisons

Best Customer Service Rating

Holland America Line has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Holland America Line66.6718
Norwegian Cruise Line44.93176

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Holland America Line has had 18 total customer service ratings of which 3 have been positive and 15 have been negative. This has resulted in an overall classification of Disappointing.
  • Norwegian Cruise Line has had 176 total customer service ratings of which 21 have been positive and 155 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: