Holland America Line Customer Service

Your offshore customer service is why you are getting an F.
A FU!

You've wasted an enormous amount of my time by hiring people who barely speak ENGLISH and can't answer basic Questions.

Why is it so difficult for you to fix your app.
It never connects to any network, never fully loads

It won't post unless I remove "profanity". But, believe me I'm telling you to f!×k off.BLTY

I am BRbRa Boyle and on 11/19/2022 I disembarked from the Oosterdam and left a jewelry bracelet case holding two bracelets and a tag watch. I realized this when I returned home that evening and called HA lost and found on l1/21/2022 and proceeded to complete the paperwork and receive a claim#25646819. Needless to say I left messages weekly and five weeks later I received a form letter informing me that they did not find my valuables. I continued to email and call HA but still could not talk to a person. A week later I sailed on the Niew Amsterdam and decided to talk to guest relations about my experience and they offered to help. They called the Oosterdam directly who found out the stewards turned it in the same day I disembarked. Guest services helped me get a picture of the jewelry and the bracelet cases, helped me complete the ownership claim form and request that it be mailed to me. Ten days later I received an email from HA lost and found informing me that they found my jewelry They then sent me a form that I proceeded to fill out to set up mailing information and pay charges to get them to send back my jewelry. I was then directed to Chargerback a company that handles this service for HA and they let me know that they could not accomplish this and would get back to me. I have written to them and called them also with no reply. Today I spend four hours on hold waiting for a person to answer the HA lost and found line. Yesterday I was on hold for three hours.. I am shocked at the lack of customer support that exists at HA but I will. Onto us to push to get my jewelry back. I would appreciate any support you.could give me to accomplish this.

Have been on the phone one hour in the am and pm

I am so disappointed in Holland America as I am a five star mariner and I left my bracelet and watch in a black bracelet case in the safe in our room when we disembarked on November 19 and I have not heard a word from anyone since. I called immediately when I returned home and completed all the forms. I received a case number by email saying they would be in touch. Since it was in the safe and our stewards usually check the safe when they clean the room I felt they would return it. It definitely was in the safe and not laying around. Please have someone call me so I can get some answers.

Very Disappointed In Holland America Line. This Will Be My 4th Experience With Cruising On The Eurodam. Contacting Hal Has Always Been Difficult But The Last Two Days I've Wasted Over 6 Hours Trying To Pay For My Cruise, Shore Excursions, And Platinum Insurance Because Their Web Site Is Terrible.

After Entering All The Information, The Web Site Simply Won't Complete The Transaction.

I Called Customer Service. After A 10 Minute Wait, Reached A Helpful Agent. She Said Their Website Constantly Gives Customers A Lot Of Trouble. She Tried To Complete My Transaction And Was Able To Complete Only Three Of The Four Transactions Required.

This Is Asinine. I Will Absolutely Never Sail With Holland America Again Nor Can I Recommend Them.

Additionally, The Last Cruise I Took There Was A Dining Room Mixup And We Waited Over 1 Hour To Get Served. It Required Someone At Our Table To Go Get The Dining Room Captain.

Forget It. Never Again.

Please help - my sister, Jasmine Braidwood, tripped onboard the Oosterdam on Friday 2 September and broke her hip. She is presently in Clinic Barcelona where she has to undergo an operation. She is with her husband whom she has to do everything for as his memory is terribly bad. Is Holland America making sure that she has a representative from your company assisting making sure she has everything that she needs I.e., underwear, toiletries etc., and who can advise me what is happening. She really needs customer service assistance. Thank you

We would like to know the name of the shampoo and conditioner we used on the Zaandam during our cruise from Buenos Aries to Santiago as we were pleased with them.We were in the rear cabin on deck 6 port side.Our holiday was a splendid experience..

I need assistance ASAP, please, about a bright blue woman's sweater --with a Joan Vass label, I think-- that I left in stateroom 595 when I debarked the Veendam in Quebec City on Saturday (30 August). I will gladly pay postage for its return.
I would appreciate your immediate response. Thank you very much.
Sincerely, Linda Amster
(FYI I tried several times today to reach HAL Customer Service and each time got a message saying that you were all in a meeting and to try calling again in 90 minutes. That was hours ago, and the message has not changed.
Since clearly Customer Service is non-existent today,there should have been a message to that effect/ That way, customers like me would not have been misled. )

trying to reach a real person concerning lost luggage

Re: Vollendam Alaska cruise July 25 to Aug. 1, 2012

Fabulous facilities, activities and crew.

Everything wonderful till last day. That's when we received our bill and found a charge of $175 for an item from the spa. After a massage, I was given a "gift" pack from Maricel and told to use the bath product twice weekly. She did not ask if I wanted it and did not tell me there was a charge for it. She did ask me to sign two copies of my bill, but did not say they were for separate items. This single event put a very black mark on an otherwise wonderful cruise.

Will you please ask for our refund from the spa They would not respond to my inquiry, and I feel that Holland America should be informed of this incident. ALSO, If there is a different department we should contact, please send me their email address.

Thank you,

Andrew Bachenheimer

& Morgan Hare

14 Day cruise on the Volendam 27/3/2012
New Zealand cruise.
Point 1 We were not told of the pre sail Mariners lunch.
2 Afternoon tea was not avalible when in port
in the Rotterdam resturant but was advertzed
in the dayly programme.
3 Service was slow in the resturnt & twice
we did not recive menu when seated at the tabel.
4 Lido resturnt was half close to cater for staff and fully close by 8.15pm at night & not opend untill 10.30 for super
5 No one was at the gang way to greet us when reboarding the ship. Unlike the Noordam
thay were there with refreshment & a frendly wecome.
In all this trip was not a patch on the trip
we done on the Noordam 18 month ago, after that trip we told all our freinds about Holland America & how great it was & some have booked. But we were very let down by this trip it seamed that ther was a lack of staff. Pleas reply regards Doug Woodward

I arrived home without my gold,large solitaire diamond ring in June. I contacted Holland America to see if it had been found in August. I was told if it had been found it would have been sent to Seattle and it would take 3 to 4 weeks. On January 9th I arrived home to find a parcel sent by Fedex containing my ring. Thank you so much, my faith in people has been restored. Obviously the best cruise line in the world.

I wrote to the customer service 2 days ago, still no reaction from them...that's pretty bad,i mean i'm a marriner and did 4 cruises before with this line! But they are not able to give me a reply???

Holland America has serious Health and Safety issues aboard the Statendam. These issues have existed for over a year (see numerous oomplaints going back to 2009) but have done nothing to correct the problems. Complaints about Cabins without functioning Air Conditioning and Toilets that do not work and/or leak all over the floor are received with a surprised attitude by ship personnel.
Complaints to the Seattle WA. headquarters havebeen ignored.

Thank you, thank you. All I wanted to know before boarding our ship were the internet charges. I got the answer in 2 seconds from a well informed telephone operator. I didn't have to hang on for hours and talk to a dozen other people. It was so simple, and by the way, the charges are reasonable.

We just returned from a cruise 7 day inside passage from Seattle to Alaska.
This was our first cruise ever,we are so happy that we chose the ms Westerdam'
It started last September when we booked the cruise with our AAA travel agent in Redmond Washington.
This was going to be our once and a lifetime cruise,and also celebrate our 40th Anv. From
the time that we made our plans HAL and their
wonderful staff.
Made it not only a wonderful cruise that we will never forget but we felt that we at all
times were treated like royality. Just to name a few people on the ms Westerdam. Front
desk supervisor Romona,Tharma and Michael help me so that I could present to my bride of 40 years a diamond ring at the Pinnacle Grill our anv night of july 15th. What wonderful people you have working on board the ms Westertdam. Another person is the Manager of the Pinnacle Grill for his staff presenting the diamond ring on a silver platter to my wife during our evening meal.
4 other people I would like to mention is the dining room supervisor Nadine,wine steward Frank,table host Tiger and Jerry which is I have name wrong served us at table # 120 from 7-14-7-21-12.
Not only did these people take care of us but
went over board on making our cruise so personnel, that is why I am writing this letter to Holland American Lines to say thank you for taking care of us on such a wonderful experience.
We will because of this be booking another cruise with HAL, for their outstanding service and I do mean out standing excellent service while aboard the Ms Westerdam.

Warm Regards;
Mr.& Mrs Patrick Hurley
Redmond Washington
VE-5104

Very pleased with this customer service information for us. Thank you.