Search for a Company by Name

Lenovo vs IBM

Customer Service Comparisons

Best Customer Service Rating


Lenovo has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings


Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Lenovo26.41436
IBM16.209

Ratings Breakdown


The rankings listed in the table above were calculated from the following ratings:
  • Lenovo has had 436 total customer service ratings of which 14 have been positive and 422 have been negative. This has resulted in an overall classification of Terrible.
  • IBM has had 9 total customer service ratings of which 0 have been positive and 9 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time


The following chart demonstrates the overall customer service rating for the selected companies over time:

  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
View all companies >>
  ...and The Worst  
The Bottom 15 companies according to our ratings:
View all companies >>