Lowe's vs Home Depot
Customer Service Comparisons
Best Customer Service Rating
Home Depot has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Home Depot | 70.65 | 1,686 |  |  | |  | |
| Lowe's | 55.96 | 2,262 |  |  | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Home Depot has had 1,686 total customer service ratings of which 446 have been positive and 1,240 have been negative. This has resulted in an overall classification of Disappointing.
- Lowe's has had 2,262 total customer service ratings of which 465 have been positive and 1,797 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
