Mattel vs Toys R Us
Customer Service Comparisons
Best Customer Service Rating
Mattel has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Mattel | 36.21 | 37 |  |  |  | |  |
| Toys R Us | 27.28 | 694 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Mattel has had 37 total customer service ratings of which 2 have been positive and 35 have been negative. This has resulted in an overall classification of Disappointing.
- Toys R Us has had 694 total customer service ratings of which 38 have been positive and 656 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
