Pier 1 vs Crate and Barrel
Customer Service Comparisons
Best Customer Service Rating
Pier 1 has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Pier 1 | 49.71 | 52 |  |  |  | |  |
| Crate and Barrel | 35.00 | 6 |  | |  |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Pier 1 has had 52 total customer service ratings of which 9 have been positive and 43 have been negative. This has resulted in an overall classification of Disappointing.
- Crate and Barrel has had 6 total customer service ratings of which 0 have been positive and 6 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
