Pier 1 Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
6 Negative Comments out of 10 Total Comments is 60.00%.
POSITIVE Comments
4 Positive Comments out of 10 Total Comments is 40.00%.
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If you are ever in Montgomery Al. don't shop at the Berryhill location. They are the most unhelpful staff I have ever seen and I am in my 50's. They love for you to purchase things but if you change your mind then that's problem. From the point of a return you have an attitude from some of the salesman. I love pier one merchandise I have for years I just dislike some of the staff at this location.LOVE 2/11/13 2:44PM -
Sarah the manager at the #0808 store in Rockville, MD. Every time I visit this store she is always very rude to me, other customers and employees for that matter. She has a very nasty rude attitude of his she talks to everyone. She always talks down to people. She was the same way at another store she worked at. I complained to customer service about her once before, but she stills has a more bigger ego now than before. She really needs an attitude adjustment. I have mentioned this to other employees before. Now when she see me in the store, she a voids me all together. She really brings the moral and shopping experience down, I have no choice but to shop at this location since it is the closest to me. But it makes it so hard every time I shop at this store. Pier 1 really should make sure they make a good decision before hiring someone with a bad attitude. Don't think I will shop at any Pier 1 store again! Need more qualified managers with experience.
One dissatisfied customerunsatisfiedcustomer 11/14/12 9:01AM -
I was at the Pier 1 store at Sunland and Mesa in El Paso, Texas. It was around 2:pm.today, October 22. I asked for assistance; the gentleman I questioned, said he would be with me shortly. After some time, I noticed he was at the counter talking to his co-worker.
Totally, I felt there was no concern for service of any kind.
A true "turn-off" for future purchases.
M.Navarromnavarroept@hotmail.com 10/22/12 2:10PM -
I was at the Pier I store in Gulfport MS on Friday, April 27, and a worker was repreminded in front of another co-worker and there were customers in the store. The store manager, I presume that's who he was, asked the employee what she was wearing and didn't she know what she was suppose to be wearing. First off, his tone of voice and the way he approached her was inappropriate. Someone needs to make sure he is trained on the proper procedure in reprimanding an employee when no other customers and employees are around. To me that was worse customer service than someone ignoring me. I almost said something myself but felt I better stay out of it.Anonymous 4/30/12 3:53PM
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September 4, 2011
Today I walked into your store #1480 around 5:45 p.m. with the intent to spend a couple of hundred of dollars with you…however, the way I was treated was a public display of humiliation and discrimination! At this time, I am requesting that the video tape from the incident be pulled from the store and reviewed by Store Manager, Jason, who was not present and upper management. I am also going to request that the tape be subpoenaed.
First, I asked for assistance from a sales person on the floor to help me pull some bamboo sticks from a large vase. She came over and assisted disgruntled. After I looked at the color, I requested a different color and her reply was, “I’ll be back, I have to go to the back”. Standing there with my husband and 8 year old daughter for 15 minutes, I decided to go look for her. To my surprise, she was checking out customers. I was furious that she had left me to go wait on other customers when indeed I was in the store first and attempting to make a purchase. So I requested the manager and explained how I could not believe what was happening. She began to tell me that she didn’t know that she was working with other customers and that she had given her the directive to start checking out other customers. So I began to state to the manager that there was break down in communication because the employee should have notified her that she was working with other customers.
Then, I requested that the manager have the employee retrieve the bamboo sticks that I was still waiting on….30 minutes have passed. She complied. She took over the register and the employee went to retrieve the bamboo sticks from the back. So when the employee returned, she went to area where the bamboo sticks where on display while I waited for her at the register….to make a purchase. I asked another employee to look at her to see how she was standing over in the bamboo area while I stared at her to bring me the sticks. I beckoned for her to bring the sticks to the register and she stated, “I’m not bringing them to you”, come and get them”. I stood there….speechless. This was all witnessed by the assistant manager on duty and the other employee. The assistant manager was EXTREMELY professional throughout this whole ordeal. I did not get her name or the employee who was the witness but I’m SURE we can get it.
Now an hour has passed, the employee flees to the back room while the assistant manager tries to make sense of her behavior. My husband can not believe that all of this has unraveled and tries to explain to the employee and assistant manager that this was senseless if the employee would have brought me the bamboo sticks. After all, we had been waiting on her while she checked other customers out.
Finally, the truth comes out of the employee’s mouth when she states that she didn’t want to bring me the bamboo sticks because “she was embarrassed”. Why? I asked. She began to say to me, my husband, and the assistant manager “because there were other customers around”. Hum? I was the first customer. I don’t understand.
She left me to go check out other customers and didn’t tell her manager that she was already busy with another customer. Then, when she brings the bamboo sticks, she doesn’t bring them to the register where I stood and waited.
I am not going to let this go away. I am requesting a response from PIER ONE about their orientation training and customer service and their discrimination policy.
Thank you,
Angel Kirby
832-689-5443
Anonymous 9/4/11 6:55PM -
I WAS IN THE STORE AT THE SUMMIT MALL AND TRIED TO MAKE A PURCHASE AND COULD NOT GET WAITED ON. THERE WERE THREE CLERKS. ONE WAS TRYING TO HELP A CUSTOMER AND ANOTHER ONE WAS TRYING GET SOME FURNITURE TO TTHE FRONT DOOR AND LEFT IT AT THE FRONT DOOR THEN A THIRED ONE A BLOND CAME OUT OF THE BACK LOOKED AT US AND SAID SHE WOULD HELP ONE OF THE OTHER GIRLS INSTEAD OF HELPING US. IT WOULD HAVE TAKEN ON TEN MINUTES TO DO. WE LEFT THE STORE WITHOUR OUR PURCHASES. ILL' NOT SHOP IN YOUR STORE AGAIN. THIS WAS ON JUNE 7, 2011 BETWEEN 2:00 PM AND 2:30PM
THANK YOU, MRS. M.A. FUNDERBURK AT 116, MT. VERNON RD., FLOVILLA, GA. 302`16PIER 1 6/8/11 8:27AM
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I had a wonderful experience today with one of your customer service representatives. Her name is Monica. Yesterday, I attempted to place an order for an Easter decoration and didn't receive an order confirmation. Today, I attempted to place the order again with the same result. I called customer service and Monica was incredibly helpful in completing the purchase for me. I wanted to let you know that this kind of service will make me return, without a doubt.Monica 3/5/13 4:55PM
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I recently bought the beaded Screen from my local Pier one store, and I love it.
After I bought it I looked at it online, but the photo did not do it justice at all. I never would of bought it online from the photo shown. If management happens to read this, I think you should know that quality photo's of certain items, like the beaded screen,can make all the difference. Thank you.Anonymous 2/2/13 4:58PM -
The Sales Leader at the Pier 1 in Kailua, HI was exceptional! His name is Phillip Dennis. He went out of his way to help me with an expired coupon, and his service was so helpful. Thank you.kjenness 4/12/12 5:28PM
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I want to comment on an employee, Claudette Savino, at the Pompano Store. She spent so much time helping me price and locate all the pieces of the patio furniture I was interested in. I feel badly because I ended up buying furniture on-line.
I felt compelled to let Pier l know that even after she did all of that work for me and then I told her I wasn't going to buy it, she was still very pleasant and politely said that's ok, but anytime I need help she'd be happy to help me out.
Sincerely,
Joanne StewartAnonymous 3/10/11 9:22AM
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Im an employee at store 1500 a
we have a new ASM, our whole team works great together, until the new ASM Carol Arbo joins the teams and starts micromanaging everything and everyone. Ive heard 75% of the employees say if she keeps it up there gonna quit and find new jobs.Anonymous 5/26/12 9:09AM
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Alliance Data Signs Pier 1 Card Deal It said that under the agreement, Alliance Data will provide end-to-end private-label credit card services from account acquisition to multichannel marketing and customer service for Pier 1. Pier 1's current credit card program will remain in place ... Pier 1 looks to Internet, low debt to improve 'one step at a time' ... we have great confidence in everything under our control,” referencing stores, merchandise and customer service as well as operating costs. ... Pier 1 Imports and Alliance Data Sign New Long-Term, Private-Label Credit Card ... Under terms of the new agreement, Alliance Data, through its bank subsidiary, will provide end-to-end private-label credit card services from account acquisition to multichannel marketing and customer service for Pier 1 Imports. ... |
