Princess Cruises vs Viking
Customer Service Comparisons
Best Customer Service Rating
Princess Cruises has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Princess Cruises | 47.90 | 78 |  |  |  |  | |
| Viking | 22.13 | 43 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Princess Cruises has had 78 total customer service ratings of which 11 have been positive and 67 have been negative. This has resulted in an overall classification of Disappointing.
- Viking has had 43 total customer service ratings of which 1 have been positive and 42 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
