Telus vs Shaw
Customer Service Comparisons
Best Customer Service Rating
Telus has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Telus | 48.16 | 267 |  | |  |  |  |
| Shaw | 32.38 | 1,361 |  | | | |  |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Telus has had 267 total customer service ratings of which 41 have been positive and 226 have been negative. This has resulted in an overall classification of Disappointing.
- Shaw has had 1,361 total customer service ratings of which 95 have been positive and 1,266 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
