Travelocity vs Expedia
Customer Service Comparisons
Best Customer Service Rating
Expedia has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Expedia | 28.21 | 1,998 |  |  | |  | |
| Travelocity | 20.45 | 720 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Expedia has had 1,998 total customer service ratings of which 100 have been positive and 1,898 have been negative. This has resulted in an overall classification of Terrible.
- Travelocity has had 720 total customer service ratings of which 9 have been positive and 711 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
