Zappos vs DSW
Customer Service Comparisons
Best Customer Service Rating
Zappos has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Zappos | 165.60 | 56 |  |  | | | |
| DSW | 50.37 | 330 |  |  | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Zappos has had 56 total customer service ratings of which 42 have been positive and 14 have been negative. This has resulted in an overall classification of Satisfying.
- DSW has had 330 total customer service ratings of which 23 have been positive and 307 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
