Abercrombie & Fitch Customer Service Complaints - page 2

I do not know if this is some type of end of the year marketing "JOKE", but I am so not laughing! I have recieved literally 300 emails today (12/29/2013) advertising 40% off for abercrombie kids and I am probably up to 400 emails as I type! I had to unsubscribe from the alerts today but I guess it takes awhile to update in their system so in the mean time my e-mail is being bombarded by their company which I find very intrusive, overwhelming and disrespectful.

I placed an order 12/5 with A&F for a Xmas gift. The items shipped 12/6. Well, today is 12/26 and I don't have my order. Not sure who to even blame? A&F of FedEx. Lost my business for sure.

Beware!,'this is the worst customer service I will never order Christmas here again...they charged me twice for back order items! Had no number for manager...didn't receive items before Xmas....for the price of their clothes you would think it would be better company but it is not! Was suppose to be free shipping they charged me for that....beware! Beware! Do not order from them for Xmas!

I went in to get a pair of sweat pants for my daughter. We walked in the music is blaring (i love music in a place but when it feels like your in a club....come on). I wanted my daughter to try on a pair which took and really I'm not exaggerating took almost 15 min to wait for someone to come after i asked. I almost made her crawl underneath the door to go try it on. Then I went onto your long line because (christmas season) you only had 3 cash registers opened and all the little kids working behind them were taking their time. A boy and girl working behind the register were talking and one girl was taking the hanger off the shirt it took her like 3 to 4 min to take it off because she was too busy talking. Any way you get the point. 45 min later i finally reach the register (by the way there was only like 10 people in front of me. Should of not taken 45 min.) i go to pay for the sweat pants. There was a sign for 40% off, and a worker on the floor confirmed that. It rung up as 30% off. I said you need to go look at the sign. She called for the manager who acted like she was still in middle school. Just said no it's 30%. She just said no and walked off no explanation and she to had to run back to her conversation she was having with a boy that worked there also. didn't buy the sweat pants left but before i left i asked her why she just walked away and not explain to me where the 30% off was. All she kept telling me was yes and turned away and talked to her boy. I said what is your name she answered Lauren. I asked if she was sure she was the manager because she was not acting like one. Again she said yes and turned away. One day she will get punched in the face she was so irritating. Anyway either fire her or give her proper training as how to act like a manager. She works in the Roosevelt Field mall in Garden City NY. again her name is Lauren. Trying to make this as easy as possible for you guys to rectify this. Needless to say I went down stairs to American Eagle Outfitters and got a pair of sweat pants that was cheaper. I was looking for a size a girl came by my side to help me out (i didn't ask her for help) and found my pair right away. Went to try it on. Oh and by the way she was very pleasant. Went online They had 10 people working the registers with one person at the head of the line directing customers where to go. I mean so organized. (that's how you make money during christmas by the way, properly trained staff, pleasant and efficient) I never shopped there before it's my go to place now. awesome customer service. Why don't you train your staff and have older people as your managers so they are mature enough to deal with matters.

I have bought many clothing items for my daughters and love your stores in Destin and the customer service has been great. One problem - we have been waiting for a medium sweater -- grey boyfriend sweater to be restocked but none has come into the Destin store or if it has we missed it - my 9 year old daughter Molly wants it soooo badly to go with her sequin skirt we bought recently. The online catalog only shows a size small - please tell me you have a medium so I can order it and pay for one somewhere so we an get it shipped tomorrow! - thank you!

Dear Sirs,



With this letter I would like to express my discontent not only my recent shopping experience with you but more over my anger towards the accusations made by you
I may understand that you are a very big retailer and reserve the right to legally protect your interests. What I DO NOT understand is your decision not to fulfill my order and as a faithful in store shopper, I strongly disagree with the way you have treated me. It is the first time in my life I have ever been accused of ANYTHING.

I do not live in the United States but I visit frequently and own several properties in the country. Usually before the holiday season I advance my shopping online with various on line vendors. I am a mother of 4 (three boys and a little girl) and I live a very busy life, so going out to stores is a luxury often I cannot afford.



Usually I would not respond to e-mails coming from online stores, but the fact that you canceled my order and then accused me (even "punishing" me) really is outrageous. My three boys like Abercrombie clothing, different to my taste, which is upscale designer clothing. I prefer high-end on line department stores, who have me in the VIP customer list.



So, here are the facts: You promoted a sale on line so I went for it and bought clothes for my children. The fact that I place 3 different orders responds to the fact that I have 3 boys and that way the order/clothes don't get confused. I really should not be going into details and/or explanations but it is important for you to have clear that not only you left my teenager boys with no clothes for Christmas but also you have decided that I CANNOT PURCHASE FROM YOU AGAIN.

I would like to know on what grounds you base your accusations since my orders were not even that high (and are probably much less than many orders that you receive?).



I am a person of integrity and I will NOT TOLERATE your treatment. I ask for a detailed explanation, your apology and a corrective action before I decide to hand the case to my lawyer.



Sincerely,

Ursula Bedoya

[email protected]



This is what I received after I called to check the status of my orders:





Subject



Discussion Thread

Response Via Email (Alexis) 12/07/2013 11:29 AM

Ursula,



This order was canceled and we are unable to accept future orders from you. Abercrombie & Fitch is a private label brand and to protect our intellectual property rights, suspected resale of our merchandise for personal or business profit is strictly prohibited. For additional information regarding our Resale Policy, you can check out our website.



Abercrombie & Fitch

Research and Resolution

I bought a shirt for my grandson and paid cash. I returned it the next day because I realized that it was too small. The sales clerk gave me a gift receipt and refused to return it for cash.

Bad customer service. I placed an order on line and called Brand Rep. to ensure it would arrive by the date stated online 12/10, which was a week from my order date. Well , I called on 12/10 and order has not shipped. I asked to speak to the Manager and I was told they don't have managers available and all complaints need to be directed to an email address. The horrible brand rep also noted that during the holiday season the are very busy so don't expect a reply until after Christmas, nice....

I REALLY HOPE SOMEONE at A&F reads this, since the way I was treated by their customer service representatives is not only unprofessional, but is absolutely outrageous! I spoke with three reps in a single evening, trying to resolve my problem, and it was a total waste of time.

I placed my order and paid extra for the two day shipping, since I was traveling out of country for a few months, and wanted to be able to bring the stuff that I ordered with me. A day before my travel, when I realized that my order still hasn’t arrived, I called A&F CS, expecting an answer on the status of my order. It never shipped.

First, I was told that my credit card was blocked. When I explained how this was impossible, the A&F CS rep told me that "banks sometimes prevent payments to A&F, without notifying A&F and/or the CC holder?!" When I responded how this makes no sense to me at all, and that, in fact, A&F had charged me already, only never shipped my order, and that now I expect A&F to overnight my order so that it arrives to my address prior to my trip the next day, the CS simply said that was not an option!? Then, I asked to speak to the CS's supervisor, to what a response was another -- not an option "since our supervisors don't speak to the customers?!" I was so frustrated that I apologized for inconveniencing the mighty A&F and hung up.

My frustration didn't subside, so I called again, and another rep actually hung up on me in the middle on my explaining about the problem I was having with A&F!

My third call that evening wasn't even about explaining anything to anyone anymore: I called to say that as soon as I finish this phone call, the next I will make will be to my bank instructing them to decline the A&F charge and that I will NEVER, NEVER, NEVER AGAIN spend a single dime at a place where I am being treated the way A&F has treated me. And, that is precisely what I did.

I am very sorry that, what I thought was a cool brand that I actually want to wear, has the luxury, in today's economy, to afford itself to lose customers in such a petty way. Not only was this the worst experience that I have EVER had with any store in America, but it is by far the most unpleasant and the most disappointing treatment I have received in my life. Shame on you, A&F.

I originally placed an order on October 21, 2013. My daughter had a grad event on November 1st, the reason for ordering new pants. October 30, I call and speak to Beth, who apologizes and says she has expedited the delivery and is complmented my entire order. November 5th or 6th, I call back and speak to another lady, she says the order is ready and waiting at the distribution center. She doesn’t know the hold up and confirmed that my order would be at no charge but did not know when it would be arriving. November 16th, I speak with Erick, he confirms the order is ready to be shipped, just waiting on the distribution center. November 16th, I have an online chat session with Marcus, a Manager (which i screen shot) he again confirms my order is complimentary and doesn’t know when I will receive it. Today November 27th, I get an email stating my order has been cancelled. I speak with Ariana, who by far, was the most untrained individual in Customer Service that I have spoke to yet from Abercrombie. I am unbelievably disgraced with the service I have received. To date I have no order and have yet to speak to any one in authority over the phone. To send me emails with promo codes to purchase your products online, is an insult to my intelligence. I can’t get an order I put in 36 days ago and you want to encourage me to place another order?? I want a call to discuss a resolution.

Terrible Customer Service!!

Overall the WORST customer service I have EVER received. I ordered online Christmas present for my daughter they shipped it to wrong address it got sent back to them and now all the items are discontinued and they will not reship my items back to me even though they haven't received them. I have to wait get a refund make a new purchase for items I don't want. SO much for customer service needless to say I will NEVER EVER EVER purchase there again!!!!!!!!!!!!!

Awful Customer Service!!!!! I Gave This Store Tons Of Business Only To Be Let Down Almost Every Single Time I Made An Order Online! In Fact One Time I Ordered A Winter Coat That Didnt Come With The Hood!!! And They Expected Me To Keep The Thing!! If You Call Know One Knows What Is Going On Or So They Say They Dont And Transfer You Everywhere- Oh And Best Of All I Was Told That All Of There Employees Are 'trained At A Supervisor Level" Ha-ha And That Anyone Above Them Is To Busy To Talk! This Place Is A Joke!! P.s. Dont Ever Order An Egift Card Bc God Knows When You Will Receive It Via Email!

why do shoppers have to endure the incredibly strong odor coming out of the store located @ the Alderwood Mall, in Lynnwood, Washington? it's become increasingly offensive to the point we have to hold our nose when walking within a block of the store...should not be permeating the mall...
I would like to talk to someone that can communicate this issue to the Alderwood Mall store...this has been going on for more than 2 years...

For over 2 weeks I have been trying to exchange a pair of jeans .Today 09/26/13 a young lady by the name of Latisha in customer service tryst to send me a replacement pair of jeans in a size 16 boys she said they were in stock but when she took all my info it said they were out if someone could please resolve this issue I would greatly appreciate it.Thank You,Bettina Harmon

I went to A&F store on Sat at washington spare. They charged me 4 items but just put only 3 items in my bag. I checked all my items before i get out of the store & told the manager about it. But they didn't believe me & not even say sorry. They will never get my business again and I will spread the word about how HORRIBLE this company is.

I had a pair of jeans I ordered and they were to big so I was going to exchange them. But we could not find the exact pair so we returned them because they are unhelpful in finding things. I found a sweat shirt I wanted because the had 50% off and it was on clearence. When they scanned it they said it was full price and would not honor the 50% off or the clearence rack that a bind off these we're on, and this is not the first time for bad service and annoying music.

My 14 year old daughter stood in line in at the Abercrombie & Fitch in the Bridgewater NJ store to find out how much money was left on her gift card. The clerk told her $4 and she said that wasn't enough to buy anything he agreed and she told him to "chuck it". After a three minute tongue lashing I had her go ask for it back. He didn't have it anymore, and gave the $4 to someone else. I then proceeded to lecture both managers that they shouldn't have taken ANY MONEY from a MINOR!! They will never get my business again and I will spread the word about how HORRIBLE this company is.

I went in Abercrombie today with my 2 daughters , and keep in mind I am black. We were being followed around the store so finally I said, was there a problem and he said yes. He said we were messing up his store so I said where, he said it doesn't matter just get out! So I told him to go a manger and he went and called the police on me, so I said can ya show me what I did on camera he said no they don't have to. So now what? But I left the store because my children are 8 & 14 years old and I didn't want them to see me in action. Either they thought we were to big for there clothes are they are racist and I hate to use that word because I am not! I just at a lost for words. I tried to contact someone to let them no what happen, but they don't care!

OMG, the reason I am here because I had to search to see if others also have a horrible experience as well with their customer service. Let me just say the Ohio call center is a disaster. THE WORST call center I have ever spoken with. I called 3 times over the last 2 weeks and each time they didn't fail to impress me with how ill trained and rude they are. When I googled search their C.S. review I got a link from Stella Service rating them...Wait for it..."Excellent" Yeah right, they must be on crack... They are so bad, that I have decided not to purchase anything from them, just to avoid possibly dealing with them.

This comment applies in particular to the atrocious customer service I encountered at the A&F outlet at the Lakeside Mall in New Orleans, LA.
I visited said store about a week or two ago.
Here, in a list, are various problems I encountered:
1) After choosing 1 item, I wanted to have it held for me. I went to the cash register; however, only one machine was working (though the other was perfectly functional, as I came back about half an hour later to find the salesperson using it), and it was occupied for an extended period of time by another customer who was having issues returning something. I stood in line for at least 10 minutes before deciding to ask another employee to help me.
2) However, when I asked the other employee, who did not appear to be doing anything at the moment and could have helped me simply by putting my item behind the register (which is what holding an item involves), to help me, she redirected me back to the cash register, telling me she could not help me. The other customer was still occupying the only working machine.
3) Two people, the manager and the salesperson were now at the register; neither of them paid any attention to me, though I stood there for at least another 10 minutes patiently with my one item. I was standing in line in front of a perfectly functional machine (as I said, I saw it being used no more than 30 minutes later), but though the manager could have continued helping the other customer while the salesperson helped me with my item, they both continued dealing with the other person while
4) ignoring me completely (perhaps because I am a teen, and the other customer was an adult). I found this very disrespectful-- at least somebody could have said something to me to acknowledge that they realized I was online and would try to help me as soon as they could. Usually a very patient person, I got tired of waiting, and I finally got the manager to hold my one item (after getting her attention, though there is no way she could have not seen me, as I was standing directly in front of the cash register with my item clearly needing someone to help me). May I note here as well that after the inconveniences, the manager seemed irate and unfriendly.
5) When I returned to check out the item which I had asked the manager to hold, I discovered that I was standing in a line of 8-10 people. This would not be a problem, if there was not again only one salesperson at the register. At no other store in this mall have I seen such a large line and only one salesperson.
6) The salesperson was using the other machine than earlier, which I had originally thought was inoperable, thus explaining to myself why the manager and salesperson couldn't help me then. The other, perfectly operable machine was again unused, though the manager was standing behind the register looking through clothing (which could not possibly have been as pressing a matter as helping the huge line of customers), and there was at least one other salesperson in sight who did not seem to be doing anything of immediate importance. Though the salesperson who was helping customers was working as fast as she could, each customer had several pieces of clothing, and it was clear that the line presented a long wait for those in the back. I promptly left the store, as I was running low on time.
In no other store have I discovered such poor customer service, though I have been going to this same mall for years. This was the first time I have tried out shopping at A&F, and I am not returning. I hope something is done to correct these issues.

Abercrombie customer service sucks! It's the worst customer service I've ever seen. I put an order two days ago, and the website shows that one of the items is gonna be shipped on 6/5/2013. Then, I got the shipment confirmation email of the other item. I checked and found that the item that should be shipped on 6/5 is sold out and will not ship to me. And, the Abercrombie website still shows that it will ship on 6/7/2013 now! I called to argue with that, and the woman who answered the phone just kept saying ma'am, the item of your order is not available! But, what I saying is that if the website shows that it's still in stock, then it is a confusion! She just kept saying about my order items, not the website service. When I told her this, she just said "ok" and it sounds like she doesn't care at all. She's the worst customer service I've ever seen!

I too have chosen not to shop at this store anymore. I have 2 teenagers and they agree, the ceo is a horroble person to make the statements he has! I watched a video today on a awesome man, Greg Karber, who went to Goodwills and bought A&F clothing and gave them away to the homeless on skidrow! according to the ceo, they refused to give clothes to the homeless. here is the link- WATCH THIS!

I ordered 3 T-shirts at online store with 40% off promotion code just 2 weeks ago. This is my first time purchase A&F online. The order was later confirmed. But I waited for a week and didn't receive the package. When I checked the status online, it said my order had been cancelled. Then I sent email to customer service and ask the reason. The answer is:
"Wei,
After evaluating your order history we have determined that future orders will not be processed. Our records indicate a history of adding items and promotion codes to orders that were placed on our website. Because of these actions we are unable to process any future orders. We apologize for the inconvenience.

Customer Service
Abercrombie & Fitch"

I really can't understand what the customer service (in fact, not about the representative, but the guys who manage orders) mean. Can anyone help me explain what the case is, please? A really weird company.

I'm a size 2 and HORRAY for a store that has small sizes!!!!! I have shopped in many stores that don't even carry smaller sizes. They are all made for large women. I'm SICK of it. Seems like all the stores are catering to large women. YES, america is getting fatter and fatter - that is THEIR problem - NOT mine. I think I'm being discrimanated against because no one is making smaller sizes anymore.
I have not shopped at Abracombie just because I didn't like the super loud music and I couldn't take the perfume smell. Get rid of that and I'll probably go in.

They have some VERY rude customer services!!!! The representative, on the phone was arguing with me and even blaming me on creating different scenarios!! She just did not get me! I never argued with someone on the phone before. So I just asked her to please transfer me to someone else and she freaking hang up on me! what kinda of customer service was that???!!! After this, I do not think I will ever want to shop there again! their systems sucks really bad that is why I lost my order and gift card info. with $150 dollars on it! The representative, she did not even try to help me with it! her attitude just unbelievably RUDE!!