Activision Customer Service Complaints - page 3

User Reviews, Ratings and Comments

Activision customer service is ranked #880 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.66 out of a possible 200 based upon 396 ratings. This score rates Activision customer service and customer support as Terrible.

NEGATIVE Comments

391 Negative Comments out of 396 Total Comments is 98.74%.

POSITIVE Comments

5 Positive Comments out of 396 Total Comments is 1.26%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Activision

    Customer Service Scoreboard

    • 21.66 Overall Rating
      (out of 200 possible)
    • 391 negative comments (98.74%)
    • 5 positive comments (1.26%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 1.8 Reachability
    • 1.7 Cancellation
    • 2.7 Friendliness
    • 2.4 Product Knowledge

Add your review! Return to the main Activision customer service scoreboard page

Posted by NoSupportive


Worst support ever. If you start account recovery due to 2FA auth lost, it's reject immediately because "this is not the purpose of this form" so what is the purpose of that form? nothing? and of course there is no way to open a ticket for them...
I solved ALL OF MY 2FA issues, only this company won't be able to create a good process... but what we want after vanguard? :)

Posted by Anonymous


Never giving activision another dime and getting back every one I've spent.

Posted by MM


Got an activision account linked to my xbox account. The email address of the xbox account has since changed and the original email address doens't exist anymore. I now want to link that account to my Battle.net account, but for whatever I'm trying to do - including changing the email address - I need to enter a code sent to the old email address (that doesn't exist anymore). Support on the page refers me to a page that isn't helpful at all, customer support doesn't seem to exist. This is the worst user experience ever...

Posted by Yourgamesucks


What a joke. Unable to get any support from customer service. they will however not hesitate in taking your money, I hope everyone who experiences poor service boycotts activision products as they don't care about there customers only there greed as you can see by all the different skins and guns you have shoved in your face to buy. Why can't you just create and sell a game like you used to and not con people into buying all extra stuff which just creates cheats

Posted by Virologicgoose


Rubbish customer support, when after advice pages don't load or just freeze bit like modern warfare I suppose.

Posted by connor


Literally got hacked by some kid playing on my account, and they dont even have an open phone line to create 1on1 problem solving, how are they going to help me if I cant explain the exact issues. Activision has the worst and most useless support teams and they take so long to even respond. -100000/10 rating

Posted by Anonymous


Account got hacked into and the link to my Activision account has been compromised and switched without me knowing. It's not letting me into the game and the person is playing on my account. Support team said a good screw you and tried to make me deactivate my account when all I wanted was the link to be switched with my Psn and not the other persons.

Posted by Anonymous


Activision support sucks, I bought something for my kid on CoD mobile, he didn't received the items, I contacted support and after two hours in Q all I get is "sorry we can't help you we will send this ticket to our higher support team and we don't handle estimated times for response" So basically they will resolve whenever they feel like it, so unprofessional.

Posted by Xbox Series S CoD Player


Bad games, worst customer service. They practically stole my money.

Posted by Anonymous


Paid 34pounds for shipping have just been charged 21.99 pounds by royal mail? Need to contact call of duty usa. Can anyone help

Posted by Anonymous


When Activision named their customer service group they forgot to prefix a 'dis'before customer.

Posted by bcs1310


Activision is not able to support their customers either on the phone or on the web. i don't know why they even bother claiming they have customer support.

Posted by BADASSRON


I can't seem to get any help through support my call of duty black ops has been saying I need to be signed into psn to access online features and I am signed in why won't it let me play? If this doesn't get fix than I want my money back and with interest from this ripoff of a company.

Posted by Kimster1967


We have been trying for days to contact a person to speak to a Rep regarding an email to redeem beta code for WWIi that was just released on weekend. We need help but cannot get in contact with anyone website does not help

Posted by Anonymous


How does one grade a message the computer,the person that developed it?? I am a disabled VN VET. I have spent money I did not have, because I was told it would help my PTSD.It does!

You EXPECT EVERYONE knows computers or phrases and how to get instructions."NOT"

As usual I have a question and get tossed into your page. Done that.

So after hundreds of dollars GO FIND IT YOURSELF.

Even your stores up here don't have your phone number.



If a human reads this and YOU have any questions

Posted by Iknowactivisionsucks


Just wanted you to know that target store #825 here in Las Vegas keeps putting out Skylanders figures on the sales floor before the release date. Last time it was Solar Flare Aroura which they put on sales floor the night before its release date and now it's the Cursed Tiki Temple Pack which I saw on the sales floor and it is scheduled to release this coming Friday.

Just want to know if this is Target f*cking up or is it a f*ck up on your end cause you guys been f*cking up with Skylanders figures either not being sold here in Vegas or made a part of some stupid potato chip give away. Please let me know so I know who to blame on social media

Posted by Leadership SBO2


Trying to reach customer service for almost a week and the website is some confusing and complicated..i need someone to email me ASAP!

Posted by Crazyviper1979


I'm highly disappointed in Activision in the regards to infinite warfare dlc sabotage. It's only in core mode and I paid for the season pass to get the new maps early.seeing how I'm a hardcore player only I now have to wait another 30 days to play it in hardcore. I'm highly dissatisfied with Activision's choice to release it in core mode only and I won't be buying another Activision game again...They have no respect in regards to how a person plays there games and I would like a compleat refund of the game and season pass.

Posted by JamesAbrams1982


Good afternoon!

To whom this email may concern;
My name is James Abrams and I've been a loyal customer for your company since the age of Atari to your more recent Call of Duty and Spider-Man games it saddens me to know that we the consumers are treated so poorly whenever it's our turn to ask for help from your massive company. Tge fact that we spend our hard earned money from in my case a cruddy job the hours of toil, blood, sweat, and tears that we poor into companies such as yours then as for help cannot find such help is deplorable customer service is when you go above and beyond for your customer no matter the cost not hide behind automated dialers that direct you to run around in circles like a chicken with it's head cut off... Anyway my main focus and complaint is recently I picked up a few classic games for my ps3 of various titles but the downloadable content isn't/didn't work in any of them yet they're all brand new unopened discs so I was wondering if I could simply get access to what I paid for and whom do I need to speak with to get these issues resolved? The list of games are as follows: Prototype (free copy if you buy part 2) Infamous Second Son (Free skin) I know this doesn't look like much to you but for a hardworking collector such as myself this means a lot to me and I would greatly appreciate any and all help that I can get in this issue please and thank you.

Mr. Abrams

Posted by NOT HAPPY!


I have been having trouble with call of duty lobby. I have PS4,but had same trouble with PS3. Not sure why I'm having trouble.If i could get in touch with Activision,maybe I could figure this out. I tried 10 times to get a hold of them today. NO LUCK!
Some customer support. Not only can't call them. The support web page was down.I'm calling play station now to see if they can help.

Posted by Anonymous


Are you doing a return. I purchase something for walmart.com but they said it was a third-party through Activision that sent the item to me it was the Guitar Hero live bundle it was the wrong item and I need to return it for a refund it is unopened I could not cancel the order prior to delivery I tried please contact me to let me know thank you.

Posted by Anonymous


Or anybody actually needing activations help on this site you're not going to get it. Their customer service is the worst of the worst. They specifically try not to let anybody know their phone number. All in all their customer support is transparent at best

Posted by Anonymous


you Activision for not listening to your customers for the last 10 years and actually give us a true designated Server. Just lie to us every time you come out with the game. Done done done. That's why nobody wants to buy anymore Call of Duty's all over your customers

Posted by BramhaWarChild


I have been locked out of MW1 remastered since infinite warfare launched & have been given the run around by PlayStation & eb games (GameStop) 0retty pissed that I payed so much money for two games & only got one. It will be the last game I buy of the franchise if this matter isn't resolved.

Posted by HELP!


My Call of Duty Infinite Warfare will not work. There is no 1-800. I need to speak to someone. The game cost $90.

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