Acura Customer Service Complaints - page 2

I have a 2020 Acura RDX that needs a map update. The update process is among the worst I have ever seen. After downloading the new map to a USB memory drive, one inserts it into the car. After 30 seconds the car says "updating navigation map" and that's the last thing you see. Ever. After 3 days, the map is still not updated. Any software update that does not show the progress toward completion in percent is pretty useless. Unfortunately, all vehicles today have millions of lines of code. If the map update process software is terrible, it makes me worry that the quality of the rest of their software is similar. This makes me question whether I should buy a car from a company that appears to know nothing about software development. My standards are not high just because I am a consultant in software development. These people really appear to know nothing about how software should interact with a user. Or...they just don't care. This again makes me question why I bought an Acura.
And...there is no place I found on an Acura website where I could send this complaint!! Don't they care what their customers think???

We visited Miami Acura looking for car to buy cash and told the Salesman we had 25K cash to purchase a car. Salesman Wesley Skyers showed us a white car but it was over our budget, we told him we only wanted to spend 25K. After trying to sell to us a more expensive car, telling him NO again, we only have 25K for the car, we decided to leave the premises.
When we were walking out the door, Mr. Skyers told us he had another car that was in our budget, he insisted we should try the car. While doing the test drive around the dealer blocks, I noticed a skipping hesitation on my foot on the changing gears and asked Skyers what was that I was feeling on the car? He replied it was "New Brakes" they had installed and the brakes needed to adjust to being used.
He said the car was a Certified car, that is was the best car for us, that is was so good it was a tank, and we were going to be very safe in the car, that 2017 Acuras were even better the new ones.
I had this feeling the problem was not from the New Brakes, but he insisted it was a good buy , and we were going to be very happy with it. It was late almost closing time, we had a rental we had to return, and were under lots of stress (we are a senior couple) . He said that any problem to contact him directly.
So we purchased the car from Mr. Wesley Skyers. We go back home to Cape Coral to prepare for our move back to Miami, we had sold our home, and we still noticed the skipping on the changing gears, and I said to my husband, this is not from the brakes as I had told Skyers, this has something to do with transmission. By the way, Skyers never showed us the supposed New Brakes service to the car, nor any service for that matter, he only continuing saying it was a CERTIFIED car many times.
My husband got very sick while in Cape Coral preparing for the move, I called Mr. Skyers, told him we were not happy with the car, and he said he would take the car back no problem. But he still had not the car I wanted which was an Honda White CRV. Then I contacted him again about a week after and communicate to him that we were supposed to be in Pembroke Pines in a hotel by June 2nd, he replied ok, by the way, I now have the white Honda you were looking for.
We came back to Pines Blvd after our move was finished, and rented in Grand Palms Hotel for 15 days. My husband saw an Acura Dealer across the Grand Palms Hotel in Pines Blvd and said to me he was going to takes the car to find out what was the real problem with the car the gauges in the tachometer were acting weird.
So YES!, the service Manager at Pines Acura Sergio Perez confirmed to us that the car had transmission problems and he also said they called Headquarters and they told him that they had no idea how the car was sold in those conditions, that they did not check the transmission because they saw it not necessary. Also the report says that something with the air-conditioning needs further attention, they did not fixed.- See documents.
I contacted Skyers immediately after receiving the notice that the car had transmission problems, and Skyers got mad we did not take the car to him at Miami Acura, instead took it to Pines. My husband told him he took it to Acura Pines because we were here in a hotel very close to the Acura Pines Dealer, why would we drive up to South Dixie to Miami Acura, it was an inconvenience for us when we had the Pines Acura dealer across the street.
Skyers said the Pines Dealer were lying to us just to charge us for the transmission service, (which Pines dealer did not charges us) they were embarrassed Acura Miami had sold us a car in such conditions plus the car was still under warrantee.
Then I decided to call Miami Acura and spoke to the General Sales Manager Debra Canter on the phone, explained to her the situation, and that we wanted to return the car for a refund, she said I am NOT GOING TO REFUND that the car was certified and that the previous owner had records of many oil changes on the history of the car while he was the owner. Also she said that it was impossible Mr. Perez from Acura Pines had said what he said referring to "did not know how Miami Acura had sold us a car in such conditions", because all Acura dealers cover each other, so she intentionally said we all were lying in other words, she did not believed us nor Acura Service Manager Mr. Perez at the Pines location.
I finished my conversation with Debra Carter saying: "You are not refunding my money? I will contact an attorney" and hang up.

Feedback from using an Acura MDX for the past 17 years. Buying a vehicle is a major investment and looking back 17 years ago we were blessed to purchase this great investment. We brought the SUV as the brand-new vehicle 17 years ago and buy the grace of almighty God we were never in an accident. The SUV never had any major issue, recently started with an oil leak and an issue with a silencer. I wanted to say how proud we are of using the SUV. I wish I could upload pictures of the vehicle to show how the outside look. Great and reliable vehicle and Acura company should be so proud of making these types of vehicle.

my daughter bought a 2017 Nizzan utility Armada vin# JN8AY2ND8KX011136 from acura pre owned vehicle lot in Baton Rouge , La. The day we went to test drive the vehicle Nov. 18, 2020, it wouldn't start. so they boosted it off. I told the salesman that they have to chande the battery if she buys the car. He said we will check it. My daughter bought the carNov, 18 2020. The next day the truck stopped on her at her doctor's appt. You see is expecting. And the manager wanted her to boost the truck off as best she can and get the truck back to them.I told the manager thats his job. Plus the paperwork she signed was wrong. So I told them , 2 managers they should knock off at lease 1.000.dollars for her trouble. Is this how acura treats their customers who spented 33,000 dollars. I am also contacting the BBB.

I purchased an Acura MDX on January 15, 2018 from DCH Montclair Acura in Verona, NJ Unfortunately, I do not have a copy of the documents that I signed the day of the the sales transaction. Nearly two months ago, I called Montclair Acura and spoke to Barbara in the Finance Department and requested a copy of the sales paperwork with my signature. She promised to to research, find and mail me a copy of the paperwork. She failed to do so and never followed up with me.



I called DCH Montclair Acura the week of August 17th and spoke with Barry Katz, Sales Representative, who sold me my SUV on January 15, 2018 and requested a copy of the signed paperwork and he said he had the paperwork and would leave it at the front desk for me to pick up on Monday, August 24, 2020. My husband picked up the paperwork that day but it was a copy without my signature.



I called today, August 29, 2020 and informed Barry that it was not a signed copy. He said that someone tossed out the signed copy he left for me to pick up; therefore an unsigned copy was left for me and he would have to get me another copy with my signature on Monday, August 31, 2020. This was so unprofessional for a car dealership like Montclair Acura!



With great disappointment, I called and spoke with Barbara in the Finance Department and she was impatient and lacked friendly customer service during my call to request that this matter be resolved appropriately and in a timely and professional manner.



As a customer of DCH Montclair Acura and owner of an Acura SUV, I am beyond disappointed in how this entire request was not handled correctly in getting me (a loyal customer) a copy of her signed paperwork.



This ordeal made me a very unhappy Acura customer to the point that I may not visit that particular dealership for a future Acura purchas.

If you want quality service Napleton's Acura isn't it. I had been in contact with several of the sales reps for 2 weeks. I remained friendly while dealing with countless calls, emails, & texts which were borderline stalker-ish. Sometimes 3x or more calls a day with emails saying "we don't want to cross lines with our persistence". They were highly aware that I was driving 3 hours from Tampa. Upon entering the dealership, I was greeted by no one. The skinny blond sales agent proceeded to play on her phone & never looked up although she saw me. I waited at the front desk for nearly 5 mins. Finally, the middle eastern sales rep approached and asked the blond lady if she was going to assist us. She replied that he simply could. To my dismay, she jumped up the min she saw a nicely dressed man & asked him if he needed assistance. And how unprofessional for her to be on the sales floor playing on her phone. We were given the keys to the car & instructed to drive around the dealership by ourselves. I already had my own financing & explained I was interested in a specific car. The gentleman was like "let's get started". Only for him to go to another buyer's table and talk to them for 20 mins when these ppl already had a sales rep. While it's possible that he could've been requested& needed by that table. But why didn't he send their sales rep to our table to assist us? While waiting I'm going through my emails & texts from the dealership & realizes this is in fact the General Manager that's I've been in correspondence with. Finally, he returned & said he was ready. And I stated that "I'm ready to make a deal". He proceeded me tell me the price of the car is what it is plus the additional fees & no negotiation. I'm like this is a dealership right so you should be able to negotiate. He says he will consult his manager when in fact he is ultimate deciding factor. I see him pace back & forth & consult no one. And then when he sees me looking at him he goes into the room where all the sales reps are & only to say something quickly & to return back to my table. He then says my boss says "it is what it is". Pretty sure your regional would be home on Sunday & you didn't pick up a phone sir. I let him know I have to walk away. My experience was unsatisfactory & if you want to be overlooked, disregarded & disrespected Napleton Acura is the place. They're a dealership that's unorganized, lacks integrity, & the customer service is just outright horrible deserving of 0 stars. Furthermore, if this so called "Dynasty" of a dealership treats healthcare workers like this I can only imagine how they would treat veterans. And previous reviews show they've been accused of racism & discrimination before.

This company is full of crap. My mom bought a car from Acura of Memphis back in January of this year (2020). Her sales people are not professional at all. They waited weeks before they told her that they needed more info from her to put on file with them. Then she called to get her tags and these folks gave her the run around for weeks, giving her drive out tags after drive out tags. Finally my mom reached someone and finally told her that they needed some more paper work from her to receive her tags. Here we go with another drive out tag. My mom gave them the information they requested. More waiting time for the tags has gone by and come March my mom still had no tags. Keep in mind every time she called someone. no one would return her calls. Yes I said calls. Several calls made and she still got the run around. Finally she got a young lady that promise to get her tags, she did call back and tell my mom that she was doing the paper work for the tags and that she will put a rush on them and she would have them soon. This was the beginning of March before this COVID19. We didn't hear back from them at all. And now here it is April and my mom still does not have tags. This has really pissed us all off. This is bad business on Acura side. The sales people there are very unprofessional. They should go back through some type of training learning how to treat there valuable customers. They had no problem selling my mom the car after they seen what type of score she had. Everyone that had there hands in this sale to my mom should be really shame of themselves. I pray that the president of Acura sees this complaint.

There is a reason why you hardly see an ILX on the street despite the price is right and the body looking great. The answer is its lacking of performance and lazy transmission. Trust me, you bring back the old design RSX''s 2002-2006 and TSX's 2004-2008. Ditch the RLX & ILX. YOU didn't learn the lesson from Toyota and Subaru. They sold a lot of Toyota BRZ n Subaru FSR. Their prices fit the cost of the early Acura RSX typeS and TSX. Please stop making ILX and RLX. Usually car manufacturers stopped making slow sales models just after a few years of introduction. Honda did the opposite way. Honda stopped making Acura models that were selling very well which is ridiculous. I own a 2004 Acura RSX base auto with 217,000 miles and I love its solid drive, performance, design, layout, fuel efficiency, reliability. My daughter's 2016 ILX only has a couple of the points I mentioned: layout design and missing the rest.

The acura arlington of palatine illinois i git bad eperience ti this dealer.The custoner service who accept calls was so rude and impolite whie the the service departnent the lady accept call dont answer the question and rude at the same time dont have good manner to the caller.

I bought RDX 2019 in Jan, it's been almost 10 months now. The Touch pad, voice recognition and GPS navigator is total mess does not work even after replacement of touch pad and update of software multiple times. Open a ticket with customer care, escalated to higher management. Very poor response, I do own a Honda Van, even Honda works well than Acura. I spoke to the customer service higher level, they do not understand at all. I wish i knew this before purchase, would have bought Lexus or Audi. Now i am stuck.

2016 Acura TLX has been in shop multiple times for electrical issues at Rosenthal Acura in Gaithersburg, MD. Susan at customer relations does not return calls. This car is a disaster and Acura is non-responsive to the problems. As owners of multiple Honda products over 40 years, this car is the worst one we have owned.

I definitely would not suggest you to buy an Acura. It's custom support in emergency situation is horrible. Basically you are on your own in desperate situation. When you bought the car, you were told you are under safe hand all the time, which is a total lie.

On July 2nd after putting my dog in the backseat of my car, I attempted to open the driver's door. When I touched the handle the car doors locked with my pup inside a car in 90 degree temperatures. Luckily I was able to get someone to break the window and my dog survived the ordeal. I understood that the car could not lock with the key fob inside, but it did. Obviously, this is a design flaw that could result in harm to any child or pet caught in these circumstances. I believe that Acura is responsible and should have reimbursed me for my $500 deductible. After reaching out to client services, and not having that followed through, I contacted both the office of the CEO and the President. Also, I corresponded with the Acura Client Services Manager and, to date, have received NO response of any kind. I have never received such poor customer service. As a three time owner of Acuras I will be rethinking my next purchase. EXTREMELY DISAPPOINTED!

I am extremely disappointed on how Acura specifically the cardinal way Acura in Las Vegas as well as the customer service for guest relations has been handling the excessive issues I have been having with my 2019 Acura RDX. My car had been in the shop for at least if not more than a month due to them selling me a car that was defective with the paint and to make things worse they did a horrible job and the general manager there did want to work with me on getting a different car he insisted it would be fine and it wasn't. They did a crap job and I wasn't able to enjoy my car as I should have. The speaker went out the display frame was all scratched up the radio goes in and out and the worst issue I have been having is I was driving on the freeway going 65-70 miles and all of sudden my car just shut off. I am thankful That the car behind me was far enough that did not hit me and as I was panicked I pulled over to the side and I drove my car home in tears no less fearful that it would stop again and somewhat would hit me. I was informed by the service department that some clamps from the turbo part of my car fell off and that was a result of my car stopping all of a sudden which is such a safety issue and I do not feel safe in my car anymore and it seems like no one is trying to help me. The general manager at Acura CardinaleWay in Las Vegas insisted I would go in and they would work out a deal where I would get a new car and in the end they were expecting me to pay double of what I'm paying right now I've been trying to get a hold of the representative who is assisting me with the claim I filed and yet I leave multiple messages and I get no answers. The worst thing is that I have a sick mother who can't rely on me to take her to the hospital in case of an emergency because my car is not reliable anymore and I feel totally unsafe and I am extremely disappointed on how Acura has been handling this issue . Why advice is do not buy an Acura because they are not reliable and their customer service is the worst I've ever dealt with in my whole life.

It's ridiculous that they won't even tell me if there are any technical service bulletins relating to the trouble code on my car. They're only interested in telling me to have my car towed to their dealership!! I'm trying to diagnose a communication prob with TAC module & just need to ask a couple questions to someone in the service dept..that knows how to do more than make appts!! Freakn absurdity!! Im so mad right now!

I have own a Honda & Acura vehicle since 2005. I recently leased a 2017 Acura MDX. I have two complaints. No one can resolve the problem of pairing my I PHONE TO MY VEHICLE. I have rust inside two of my rear doors. I am very disappointed with the quality of this vehicle. Please contact me at I need these problems to be rectified immediately. Dissatisfied customer.

I have owned few Acura's and couldn't be happier with my cars and customers service I have received in the past. Since Acura was sold to Cardinal Way it has changed so much, it's seems like they can't get anything right. Customers service has changed and I regret purchasing my last car from them due to so many mistakes in the process and after. Steel love my car but most likely will not come back if this keep happening and remain the same.

I don't know why you will not do something assbout these glove compartment doors. I WILL NOT recommend this car to anyone else. After owning THREE an d it happens with them all. I WANT SOMETHING DONE OR I WILL MOVE ON TO AN ATTORNEY. 2005 RL, 2008 RL 2007 rSX...THESE THINGS HAVE COST ME AS SMALL FORTUNE!

It doesn't do very much good to have a customer service number that only helps during regular business hours. I can call the dealership then and wouldn't need your help. N. Brown

Acura does not make there cars like they use to. They are cheaply made with such a high cost. They stay more in the shop then out. They are over priced and they r not worth it. If u ever need to use the Acura Link service forget it. These people will give u the run around. I am very dissapointed with Acura.

My new Acura vehicle transmission is having a couple problems; it is making noises when it shifts and speeds up when it downshifts. I have recorded and upload a short video at slow speed since I was driving, . It is so dangerous when you are slowing down on the freeway because suddenly the car speeds up when you come near the vehicle in the front. My dealer service would not fix these because they told me that Acura Engineer told them that they are characteristics of my vehicle however Acura would not tell me what part of the transmission making noises, speeding up while downshifting and what makes Acura engineer considers that the tranny problems are characteristics instead of defect and fix them when my car still under warranty.

I told Acura Client Relations that I use the car every day to take my kids to school but they don�t care about their customers� safety and willing to put my family lives at risk. I believe that Acura do this because I�m Asian. Hopefully they are realized that most Asian drives Honda and Acura vehicles and would treats everyone the same. I suggest you all buying Toyota or Lexus. They are the same price with better service and quality.

You can call Acura I told Karla that I will write review on all of Acura dealerships in the US if Acura don�t give me the answer and she encourage me to do so.

We are extremely disappointed with the process we have to follow to upgrade our maps navigation system. We subsequently find out that the mapping system isn't even available for our 2017 for at least another 2 months! This is a great disappointment.

To whom it may concern



I brought a 2017 MDX TECH FROM PARAGON ACURA ON MARCH 24. Drove it off the showroom floor. Beautiful SUV BLUE. IT WAS GIVING ME A MESSAGE LOW BRAKE FLUID 3 WEEKS AFTER I PURCHASED IT IT WAS RETURNEDTO THE DEALER PARAGON ACURA ON APRIL 17 only for them to tell me the master cylinder had been damaged and they have to replace it. I picked my car up Thursday April 20 and went on a road trip to ocean city Maryland. Got back Sunday April 23 On Friday April 28 the message low brake fluid returned. I immediately returned to the dealer and dropped my new car off to be put in a loaner. My case number to Acura headquarters is 5981647 spoke to Christina on Friday On Tuesday the service supervisor Joseph called after I gave a very poor survey. He told me that another master cylinder needs to be replaced because there is another part that damaged the new master cylinder. Mean while my 1370.00 car note is due. I have purchased one tsx 2 tl and 2 rlx from paragon Acura. I think I'm a loyal customer. I need help with this situation because the truck is only worth 48,000 now but I owe some 40,000 more the the cost of this vechicle PLEASE HELP ME. I have not heard anything since Wednesday May 3

2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura

• On going electrical, entertainment system, fit and finish, suspension, electronics, backup camera, accessory issues:

13 visits to dealer on car issues
18 days the car was at the dealers for repairs
4 immediate returns to the dealer due to repairs incorrect or not complete
4 sessions working with dealer service personnel to show them how to debug issues; DTS audio, USB file interface, battery cell failure, internal recirculating fan
2 wheels bent due to road damage

• 0 time I have had wheel damage due to road damage on other vehicles

• 1 factory wheel cost covered cost for 4 new wheels and tires in aftermarket

• >40 hours, amount of time spent dealing with car problems

• 1 safety issue, video recorded, which Acura says they will not fix

• 4 videos recorded to show problems to service personnel because their first response is customer did something wrong

• 14 weeks to get request to Acura customer service denied

• 12 times I tried contacting Acura customer service

• 3 times Acura customer service contacted me

• 1 time Acura customer service told dealer not to talk to me

• 10 emails to dealership and Acura management

• 0 responses to email

• 1 commute car purchased as I am worried RLX cannot stand up to commute and warranty is almost over



Engine, LED headlamps, Sound quality are fantastic. Car has low resale value as my experience does not appear to be unique. So I have to chalk this up to a very expensive lesson. While the car is disappointing the response of the dealership and Acura/Honda customer service was more disappointing. Acura buyer beware. You are welcome to contact me and I can share the details of my experience and point you at my files and the videos of the problems I have had.



Dave Pap Rocki

My 2009 Acura TSX has been having a "cold start rattle". I have researched the issue far and wide thru Acura forums and have found that 2009 and 3010 TSX'sTED's have been known for a cooks start rattle from the VTC. The Honda webpage has a TSB 09-010 for Honda's with the same issue and have been fixing the issue for free, out of warranty. Does Honda's luxury vehicles, Acura, do the same free fixes, or am I just left with an over-priced vehicle with a known issue? It's more than frustrating that vehicles from the same company have offered free fixes for their less expensive cars (Hondas) but NOT for their luxury vehicles. It's been overwhelming as a proud Acura owner that I have not been helped in over a year and a half! I'm not so proud to be an Acura owner anymore.