Acura Customer Service Complaints - page 3

Our daughter is having an issue with Acura of Wappingers Falls, NY.They financed a 2011 Acura MDX, which is a lemon, they have taken it back to this dealer numerous times for a faulty transmission, the dealer had to replace the torque converter, next the air bags are defective, dealer has kept the car for over a month trying to fix them, they then determined it was not safe and after our son in law brought pressure on the manager there, they advised that they would give them a different car. Its been over two months that they have not had the use of the car that they originally purchased.

Since this car is a lemon, the dealer promised to give them another vehicle.Our daughter has already paid two months of insurance payments on a car they havent been able to use.

Additionally the dealer told them that they would make their first months payment which they forgot to do until our daughter checked with the bank Capital One, and they told her that as of yesterday the dealer hadnt sent the car payment in, which after checking back with the dealer they told her that it was just mailed out yesterday, which is late.

Please call our daughter to try and assist her with this matter, Acura of Wappinger Falls, NY,

They are nasty and have not taken care of giving our daughter another replacement car.

Her name is Danielle Ragagglia,cell phone number



Thank You,

Gerald Merkle

I need to speak to someone concerning an Acura tow package I purchased with my 2016 Acura MDX. Steve Armstrong


My cell number. I need to know what parts were included in this package and if a brake controller will plug and play with it. My dealer has not responded.

I have an 05 Acura RL which wad in the Takata air bag recall. I took my car to Acura Carland to have the passenger airbag replace, on 7/5/16 the service was completed.On 8/5/16 my airbag servive light came on that morning. Later that afternoon my glove compartment door had burn marks on it.Called Acura Carland told them about the problem made a sevice appointment for 8/6/16 at 8:45 and I had the car towed there.Received a phone call from them at 6:02 that evening to have them tell me that the burn marks were caused by the sun.I am now waiting to hear from the manager.I think the airbag was replace improperly.I want to have the damaged that they caused replaced.

One of the worst customer service and worst knowledge at paragon Acura service center.

Ordered pard arrived called by deler and left mdx on Wednesday and promised 4 days to complete. Next day received called and saying MDX still on service and Friday received email saying your parts just arrived. I confuse I trying to call no once answered when answered transferred all Honda service, sales dept and all over ringing ringing no answers disconnect etc. I left massage with operator but never get back a called.

Finally at around 4 Pm on Monday able to talk to manager he told me tomorrow ready and I went Tuesday pick up my car and left as trust when I pool my car on drive way at home I saw lots of part missing all wired outside hanging I called right way to paragon she told me to come before 7 pm and she said she informed manager as well. I went back to deler when I reached around 6 pm they said manager was left come back tomorrow.
Went next day telling me to tags again do paper work and wait I was trying to talk manager they keep saying he is busy and on meeting almost 3 hours they came with half work done and saying it was just like that. I left S Fernandez adviser told me she will tell manager to call me back but he never called I called many times after I reach him he told me to come back again wow
I went back he brings his service man and endorsed him and he left after 30 minutes some guy from loner department bring my key and told your car ready outside. When I saw it wasn't done properly since they handover keys to someone not from the department I understood it's better to go now.

3 things I didn't get 1, they called and confirmed part arrived and keep my car at deler after 2 days received mail saying part arrived.
2, why they're behaving like they didn't pay..
3, why can't relay your message to superior or manager if you do not know what to do? Adviser called by hands come come while you seating front of her she wants some leftover work to be done wants me to seat on her table watching her..

Now that you are aware of the unsatisfactory service I have been receiving wouldn't it make sense to attempt to rectify it. Not one word was mentioned of notifying the dealer or of expediting the receipt of my tire warranty.

Your Acura Client Relations department is apparently just a title with no substance - just platitudes. You have just lost my loyalty as an Acura owner.

2016 Acura, call to customer service are met with lectures and poor attitude. Disappointed that misleading information was provided.

I would like the email address of Acura Headquarters Human Resources/Legal Affairs

I have had Acura's for the last 8 yrs, never a problem UNTIL 2015. I leased an Acura in NJ area and have had problems with it from the day we walked out of the dealership. Customer Service is HORRIBLE. No one seems to be able to fix the problem and no one seems to CARE. I will never lease another car from Acura again!!!!!!!!!!

My experience has been horrendous. I have requested a call back from a supervisor on 3 occasion and never received a xall. The quote received from the dealership to repair my leather seats was astronomical. I would not recommend an Acura product because they do not stand behind their product nor do they care about the consumer. I will be putting a call into the media for calling for action. I am not happy.

I contacted Acura client relations regarding my 2005 Acura TL to
see if they could advise me on what to do with the dashboard on my car..it has several cracks in it and seems 6be getting worse. I was more than shocked at the customer service representative that I spoke with..his name was Martin. He pretty much told me that because my car was bought used and I didn't have ALL of my service taken care of at Acura there were nothing that they would do. I have bought a total of 4 Acuras and they have all been great cars...this represents real loyalty in my opinion...I expected much more out of their client service department and I am not through with this issue by a long shot.

Bought new 2013 ILX Hybrid. It has 27k miles and ZERO tread. How about my tire warranty... NONE!! These crappy Continental tires, I was told by them,are made especially for Acura for the hybrid and r not covered. Discount Tire told me the tire is made softer for a smoother ride. I have owned 5 Acuras and hv had my problems,but never to hv them not stand behind a crappy product on their car.... Last one!

Leased Acura TLX is a mistake!!!! Leased in January, after a month, had problem with car not starting! Brought to the dealership 3x!!!! Last problem, engine just died slowly while driving.. In addiion Acura Client Relations BRYAN sucks!! He changes his statement everytime!!

I leased a 2016 RDX in May of 2015.I currently have 5700 miles on this vehicle. Among the problems I have had are;
1. Bluetooth not pairing properly, and frequently needing to be paired.
2. The Nav system has failed to properly guide me to specific locations, and given incorrect directions.
3. The gas mileage is poor. My last tank I got 16mpg.I get a whopping 23 - 24 on the road. My 2014 I consistently got 30 mpg on the road and 20-22 in town.My driving habits have not changed.
4. I am unable to pair the garage door opener.
I have owned RDX's since 2011, but never again. The quality of this vehicle is well below previous vehicles.What has happened to quality control at Acura? It is obvious to me it is not what it was.This car is so bad, and nobody cares to service the customer, Ive already purchased another car, NOT AN ACURA.I do not anticipate any attention will be given this, because it's easier to ignore than take corrective action.

My Acura 2016 sucks the big one!!bad transmission or software who knows? Suspension system is the worst I ever had in a auto especially Acura ,I've had five acuras in the past but this car feels like a39 ford pickup!the 8 speed changes gears when ever it's like a really bad fing car ! After this s..t car I will never buy a Acura ! And I hope you never do also!!

Regarding 2001 Acura Sedan Tl Bought New And Maintained Regularly. It Seemed To Be A Perfectly Satisfactory Experience Until The Second Week Of January 2016. With 91000 Plus Miles And Virtually No Warning, The Transmission Failed. You Should Know The Auto Was Driven Approximately 6000 Miles Per Year And Never Torqued The Transmission Other Than Moderate Normal Driving. Brief Research Indicated The 2001 Trough 2004 Models Had Some Problems With Some Corrective Action Offered By Acura, About Which I Heard Nothing.. My Self Paid Acura Of New Castle De, New Transmission Replacement Was Excellent In Every Way. Do You Think Acura Bears Any Responsibility To A Customer's Expectation Regarding Cost And Providing What One Would Normally Expect In Auto Performance.i Am Reminded Of A Quote By Mark Twain: Always Do The Right Thing, A Few Will Be Gratified , The Rest Will Be Astonished !by Virtue Of My Experience I Will Either Provide Acura With Some Positive Or Negative Advertisement. A Sign In The Back Window Or Bumper Should Reach Numbers Exponentially In Due Course.

Communication Problems Contacting Customers . Ed Hopkins Acura In Fairfield California Has Not Keep Their Promise To Contact Me Concerning A Problem That Occurred When I Took My Acura Mdx In To Have A Headlamp Bulb Replaced In December 2015. As I Drove Off From The Service I Noticed My Radio Had A Lot Of Static. I Had To Get On The Interstate To Go Home And Tried Again To Use My Radio. I Contacted Dave And Took My Auto Back In. Waited Two Hours And Was Told They Would Have To Order A Part. The Service Would Be On Hopkins. A Week Later I Had To Call To Find Out About When This Would Be Fixed. Took My Car Back And A Few Hours Later I Was Informed The Part Ordered Did Not Correct And I Would Get A Call. Dave Said He Would Have To Speak With His Manager To See What To Do Next. I Contacted Hopkins Acura About 3 Weeks Later And Was Called Saying They Are Waiting For Answer From ?? It Is Now Feb 20 2016 And My Car Radio Is Still Unable To Contact Am/fm. The Radio Was Working Fine Prior To The Service In December 2015. I Have Not Received A E-mail Or Phone Message From Hopkins.

READLY Acura VA ,

RDX 2013 Services website says B1 service (oil change,tires rotation and
Oils filters change)

When I went dealer they charge me $154.00
They told me tires rotation is not include .
B1 SERVICE is 3 things price is $124.00
And they say extra .
How ?
They cheating with customer .
PLEASE DO SOME THINGS WITH ENOUGH THEM

I purchased a new Acura 2016 and have had it in service more than I have driven the car. The lack of concern and customer satisfaction is unreal. I have called several times and still the same result no sense of urgency for repairing the issue or satisfaction to the customer.I will never purchase another Acura from David Mcdavid North.

I purchased a 2016 RDX with the advanced package. The SMS feature is not working. Acura claims that my phone is not compatible with this feature but I can't see anything that substantiates this as being a problem with my model. All of the other Bluetooth features work 100% and my phone has the MAP protocol; this is the only thing mentioned on the web site as necessary. When I asked what Android phones were compatible I was told the Samsung Galaxy 4 will work. This phone is 2 models behind in the current Samsung line up. Although Acura won't say this I believe this feature only works with iphone.

We got Acura MDX year 2003 and Car is only run 120,000 miles .. I am the original owner for this vehicle..Now, the transmission is broken.. It need to pay $6000 to do the manufacturer one.

It is very bad.. Called the customer support for Acura .. Nothing can help.

It looks this is a quality issue.

-David

New Acura TLX. A terrible purchase. Poor paint quality. Acura Client Relations is a misnomer.

Oh Dear Lord, Wish I'd Done More Research Before Purchasing 2014 Rdx ($30,000k). I Have Experienced Some Of The Same Probs (purchased It 6 Days Ago) With Dealership. Drove 2 1/2 Hrs To Vandergriff Acura In Dallas & Was Insulted With Offer On My Trade ($1,500.00 Less Than Lowest Estimate Of Trade Quoted By Wes). They Tried To Add $1,250 For Certifying Car Then $249.00 For Window Tint Onto The $29,881 Price Listed!!! Wes Came Out Of His Office-those 2 Price Add On's Were Removed &got More For My Trade. Owner Manual Missing From Glove Box- Said Would Be Sent Overnight-5 Days Later No Manual- What The 'h') Felt Like I Was Chum With Sharks Circling While There). Hope This Not Omen Of Things To Come & If This Is What Can Be Expected From Acura Dealership(s) 'buyer Beware' Or Avoid At All Cost

I bought a TLX earlier this year, sent two Money orders in because they can't be over $500. Needless to say the lost the $500, but got the $97 one. I don't understand how you don't physically open someone's payment but you let a machine do it. A machine makes mistakes, but what god me is, they said someone at the post office took that money order out. Okay why didn't they take both of the money orders. How did y'all miss the envelope being opened. That money was never cashed. So rude and act like they don't make mistakes. Harassing phone calls and hanging up on people that's how you lose business. Just saying after I finish paying for this will never do business again with them!

As an owner of an Acura MDX I must express my sincere disappointment with the company's customer service (or lack thereof). The dealer from whom I bought my car lost its contract with Acura. (This can happen.) Acura has never contacted me to advise as to where I should take the vehicle for warranty work. The nearest Acura dealer is a 2 hour (one way) drive for me, but an certified Honda dealer is only 10 minutes away. Acura now sends me a recall notice informing me a bolt needs to be replaced. The Honda dealer tells me they can do the work, but it will be covered by Acura only with prior authorization. Acura denies authorization and will require me to undertake a 4 hour trip to effect this recall. Oh... and it took Acura 4 weeks and multiple calls on my part to decide my request to deal with the Honda dealer would be denied. Never once did Acura return my call. Oh. Acura did send me a letter to wish me a "Happy Anniversary" in recognition of my Acura Ownership. Based upon their lack of caring, and lack of responsiveness, I WOULD NEVER PURCHASE ANOTHER ACURA!

BUYER BEWARE!!!!!

THEY SELL LEMONS! THEIR SERVICE DEPARTMENT NEEDS A THOROUGH SAFETY AUDIT! THEY EITHER DO NOT DO THE 150-POINT CERTIFIED PRE-OWNED INSPECTIONS, OR THEY FORGE THE DOCUMENTS WHICH STATES THAT THEY HAVE!!!!

In November 2014, I found an ebay ad for a 2009 TL SH, Certified Pre-Owned. The car looked good in pictures. I drove 2.5 hours to East Brunswick to test drive the car. Upon arriving at the dealership, I test drove the car with the salesman, John. He offered me an insulting trade quote of about $4,000 less than what my car was worth. I purchased a 3rd party warranty, up to 100,000 miles. Make sure that you read over their contract! They have permanently worked into the sales agreement, a $95 "DEALER WASH AND DETAIL" section. I told the salesman that I would rather do the detail myself, as I would NEVER pay a dealer to "clean" a car for me at that rate. Also, they did not fill my car with fuel, but left it at a 1/2 tank!! I have NEVER purchased a car that wasn't full of gas! As I drove the car home, I noticed that the front passenger side speaker was blown. On Day 2 of owning the car, I noticed a rattling noise coming from underneath the car, which sounded like it came from the exhaust. On Day 4, I reported the noise to the salesman, John.

In January 2015, the speaker was fixed under warranty by the dealer near me.

In February 2015, I brought the car into the dealer near me for a check engine light, the rattle noise, and an oil change. The dealer said that there was a low oil level, but they did not know why the vehicle was losing oil, and they wanted to do an oil consumption test. I notified the General Manager, Scott, of Open Road Acura East Brunswick of all these issues, and we kept contact of all issues. From the start, he wanted me to bring the vehicle down to NJ in order for Open Road Acura Service dept. to do the repairs. I told Scott that I was not happy with all of the issues with the vehicle that I bought from them, and I found it hard to believe that a Certified Pre-Owned inspection had been done by his dealership. He told me that "mistakes happen. We are human, right?". It is completely unacceptable for a dealership to overlook the areas that are a part of the 150-point CPO inspection!!

In March 2015, after not getting any help from the dealer near me to fix my car, I agreed to have Open Road Acura repair my car. I traveled 2.5 hours, 100 miles one-way, and paid $20 in tolls to get there. A few days later, Service Manager Jonnathan told me that they had fixed the rattling noise in my car. He said that the Tech found the rattle noise coming from the catalytic converter heat shield being rusted. The tech "re-clamped" the cat heat shield and (allegedly) performed a complimentary multi-point inspection. The day after I picked the vehicle up, I heard the catalytic converter noise, once again. I recorded a video of the noise and sent it to Scott. Scott wanted me to come back to the dealership ONCE AGAIN, in order for them to fix it. **Also, they NEVER mentioned anything about the oil level being low**, but they did top off all fluids (allegedly). I refused to make the long drive out to them again and told him that I should have the vehicle repaired at MY convenience, at the Acura dealer that I chose. He agreed to pick up any out-of-pocket costs from the Acura dealer.

In April 2015, I brought my car to the Acura dealer near me for the final attempt to have it repaired. They confirmed the rattle noise coming from the lower heat shields needed to be replaced. After they said the car was ready, I picked up the car, took it for a drive and STILL found the rattle noise!! **AGAIN, this dealer didn't mention the low oil level**

After not having my vehicle fixed, I notified Open Road GM, Scott. He wanted me to bring the car back to their dealer. I brought my car to my personal ASE certified mechanic. He found an oil leak from the oil pressure switch, the rattle noise, and a broken catalytic hanger.

In June 2015, after calling the Open Road corporate officers in order to resolve this issue, Open Road General Manager, Scott, and Service Manager Jonnathan, called me in order to pick up my vehicle and attempt to repair it. When Open Road Acura service department had my car, Jonnathan told me that the noise was actually coming from the engine valves (which is #22 *Engine noise {cold / hot & high / low speeds}, and #59 *Engine valve noise* of Acura's CPO inspection list), which was caused from built-up carbon in the engine. After THREE (3) times of the dealership valet picking up and returning my vehicle, and of me sending videos of the engine noise still present, Jonnathan emailed me saying that "At this time, we feel that the car is running as it should, at this time". The car has had several issues since I've purchased the vehicle.

The Open Road Acura of East Brunswick General Manager called my place of employment and spoke to my supervisor stating that they would "go to the local authorities if he (I) doesn't remove the negative comments on social media. Their management was merely upset about the fact that I exposed their dishonest ratings about themselves to the public, through social media. Their staff rates themselves with 5-star ratings, and refers to themselves in the third-person. I also reached out to the President of Open Road Executive Office recently, and he offered to buy my vehicle back (deducting mileage used from the value of the car). Here we are, a week later, and he has not returned any response to 2 emails or a text message, asking him to please update me on the status of coming to an agreement for Open Road to buy this broken vehicle back. I do not feel safe in this vehicle. Any customer that seeks to purchase a Certified Pre-Owned from any dealer, expects a reliable, safe, good vehicle. All I wished for is my vehicle to be 100% in quality. I paid good money for this car, and I expected a good car in return. I feel that I purchased a lemon from Open Road Acura, I feel cheated, and I don't feel that the service department did everything possible to fix, or have the integrity to repair this vehicle to the fullest of their ability.

**Pay attention to their Google reviews** The Open Road staff rate themselves 5 stars with bogus reviews!!

The bottom line is: Open Road Acura of East Brunswick sold me a Certified Pre-Owned vehicle which should have NOT had any issues before they sold it. The 150-point inspection should not have had ANY discrepancies, but it does. They sold me a broken car, and got their money, and they are satisfied. I'm still driving a broken car that I'm making payments (WITH INTEREST) on. They are claiming "Our mechanics, valet, and managers 'don't hear a noise' ", but there CLEARLY is, and always was a noise present, coming from the engine. This car could catch on fire, or they engine could blow at any given time.

Do yourself a favor...avoid ALL "Ryan's Open Road" dealerships at ALL COSTS!!