America Online Customer Service Complaints - page 4

Forget chatting online with or calling the 800 # for aol 'tech' support; it's a joke! I have had aol dial up for 14 years and paid $25.90 for the past 10. I had 2 toll-free internet access lines but on January 1st, it was cut down to 1 line and I had to accept a toll line in place of one toll-free or I wasn't allowed to 'continue'internet access. I wanted to know why I no longer had the 2 toll-free number but when I called,I couldn't get a live person on the 800# so I tried 'live chat' with a tech. Turned out the tech 'Lene' was in a foreign country and 'couldn't understand' what my (simple) question was. We played that game for more than 20 minutes and then suddenly, I got a 'session ended' message. Next, I received an email from someone with a foreign name and the email message was in a foreign language! 2 subsequent emails gave me instructions to jump through all kinds of hoops but never did respond to my question. As of Feb 1st,I cannot access the internet vial the 1 toll-free #; without exception, it switches to the 1 toll to use. Sayonara aol!

never seen such poor and misleading customer service.
i can't understand what is being told to me. i feel that aol is just trying to sell services when i might not need them. one tech told me a hacker is on my computer and another said no.

I am not able to get into my email account due to suspicious activity. Technical support says I need to pay $99 to reset my password and then gives me this "customer service" number where it tells me I may be on hold for a half hour?!?!? WOW. I plan on opening up a new acct with another provider. Phone support only for those that are paying customers. What a joke.

AOL help cuts me off and then they write me this

Dear AOL Member,



We know it can be frustrating to spend your valuable time contacting technical support. We appreciate you working with us to resolve your issue related to troubleshooting our AOL Desktop Software.



If you have any further questions about our AOL Desktop Software, or would like to review the troubleshooting steps taken when you contacted us, click here to go to the AOL help page for Troubleshooting our AOL Desktop Software.



In case you still need us, our Live Technical Support chat team is available 24x7. To contact a live tech or billing agent, go to bill.aol.com and click on "Contact AOL" at the top of menu. And, of course, you can always contact customer support by calling



We look forward to continuing to provide you with the best online experience possible. Thank you for being a valued AOL member.



Sincerely,

AOL Member Services



Note: This is an automated email from AOL. Please do not reply to this email as this mailbox is not monitored.

i have been with aol for 15 yrs ,when they came out with the free version i stayed with paying 11.95-i noticed they charge me 17.95 twice in 2 days- when I called was told the last payment they recieved was in Dec 2012,when i questioned the two payments ,I then was told they didnt recieve Nov. payment ,when i said you just told me the last payment was Dec and this is just January to which they said because you have been with aol for so many yrs and are a valued customer i will give you a free month -well that is nice but still dont under stand why it when up from 11.95 to 17.95 and was told you have a lot of benefits you are using yes and those benefit is suppose to be free and guess what lost connection -now i cant get on at all and aol was my default page grrrr-im done with aol should of listen to everyone that try to warn me over the yrs

I can't find anyone in AOL to help me settle my late father's account. I've been left on hold for 20min and then cut off. I even spoke to someone who didn't seem to understand that my father had died. Shocking. No training and clearly no ethics!!!
Shame on you.

First of all let me tell everyone that it is now a new tactic of AOL to get you to pay monthly, they are disabling all free accounts. You will consistently get a message when signing on "Unusual activity has been detected", they want you to reset your password. Once you do and go back to the signon page, you will just keep logging you out each time. When you call the customer service help line, you will get transfered over and over and then put on hold and disconnected. Call back, they say they need to charge you $100 for tech service to see what the problem is. I have had my AOL account for 15 years. You think they would have the decency to to send am email before closing it down so you be prepared. They should be turned over to some agency, but hey, HELLO YAHOO>
Oh and below they want you to leave your email, hello, you blocked it.

First let me state I love aol and if they had dsl I would still be with them instead of just free e-mail--haven't had problems directly with them until today.

i tried today for one hour to ask for a person in the United States to talk to about an issue that I needed information about thinking perhaps I may pay for security installed from aol for tech support and problems--did not want to speak with anyone with an accent (no criticism intended)becauise I cannost understand them. I was told it is impossible and not to call back again with such a question. Hard to believe there is noone in these United States that can't be reached to speak live to. I have just finished reading all the negative reports ragarding aol suppport and feel they perhaps were not the best to speak with even if it were possible to reach them. WHAT A DISAPPOINTEMENT!!!!! lORRAINE

tried calling numerous times and keep getting disconnected!! So frustrating, plus they have charged my uncle who passed away 4 times in one month!!!! Shame on them!!!!

I'm having trouble accessing both of my free email accounts on AOL. I have two accounts,and both of which I cannot access. It says that both of my accounts have been canceled. I don't understand how that is possible because I haven't checked my accounts since Tuesday on my iPhone. There must be some kind of error. I've had my email account since the 90's and it has all of my accounts and emails in there. I'd like both of them to be reactivated please. If I cannot get access to them, I will lose all of my data. This has never happened to me and I hope this is just some kind of maintenance problem.

I am seeing a pattern among the comments about AOL. It says that AOL is not helping.
My e-mail is not working from my computer. I do not receive incoming e-mail. I can access it from other computers, so that means there is probably a setting on my computer that is doing this.
I e-mailed AOL Help and was told I would get a phone call back.
Guess what? Riht! No phone call.

I just cancelled SafeControl,



I have been an aol customer for 30 years. I have never encountered such poor service. The software download did not work; I spoke twice with a SafeControl agent who has no inkling what to do. He said he would area nee a phone call from his "supervisor" for this morning -- and there was no call.



You really need to clean up this act.



Victor Hao Li

Your customer service is perhaps the worst that I have ever encounter.

First and formost I can only reach some foreign person in India or some other 3 rd world country.

It is clear you do not care. I am in charge of a computer support group at our church and over the years I know of over 23 individuals that I encourged to use your service. Starting today I will do all I can to get them to move to another web email service provider.

You company is failing and has been for many years... I now know why....you do not care.

So I'm traveling abroad & left US just last week. When my companion & I try to log onto our AOL emails which we have had for years we are denied access because of some unspecified reason & asked to reset our passwords which it doesn't allow us to do. No way to contact them other than toll free which is almost impossible from abroad. The worst online email experience ever! Thanks for nothing AOL

I have been trying to log on to my aol account for one week. Customer support was not able to help. Now they want to charge me $180 to fix the problem. When I said cancel this account he said that will be $180. This is insane. I have been an AOL user for many years and they want to charge me. I am done with Aol. Unhappy customer

I am having the same problem with Aol since July as the other users have mentioned. Constantly being asked to change my password...questioning me like I am invading someone else's email. I was out of the country in August and unable to reach my family as Aol refused my entry into my aol. Aol is going to lose their clients if they do not straighten out the glitch soon.
PGR

I am totally locked out of AOL and have no idea why. It is a password issue. I put in right password and it tells me it's wrong and so I try to reset it. Enter new password and it tells me it's wrong. Now the access is closed because of security issues and it's only me trying to be able to see my AOL mail. No other email provider has ever caused a problem like this for me. Looks like a hopeless situation because I have no way to contact them except by using my password which does not work.

when i signed up for aol, i used them as an internet provider and i have been a member for years.but now i have been using dsl and not dial-up and have comcast as my providor and aol sees this and since switching my providor i use their virus protection so why would i keep using aol virus protection. i know aol sees all of this, so why am i still being charge as a customer using aol as a providor? I guess they just knowingly do this to keep charging me since i dont have aol as my internet providor. i have called without any satisfaction at all and no option of reimbursement except giving me a free e-mail account. what about those years i paid? there must be a legal law for this and a business bureau for ratings and complaints.

Absolutely the biggest sucked a.. company for customer service on the planet. I have been jacking around with my email account al day. I finally got a number to call as you cant email if it don't work. Was on hold forever to get hung up on before I talked to a human. Called back was on hold forever before someone answered and gave me a different number to Call. Once again hung up on before anyone answered. I got a third number and after 20 minutes on hold gave up. About 18 years with Aol and now want to leave.

useless service as a loyal customer they just flog you off rubbish service i was put on 24mps as a 8 yr old customer i still get the same 8mps as before iv had nothing but trouble especially the phone service my god your there forever i wont say more other than thank god im going to change. service customer service rubbish total rubbish going to virgin a.s.a.p

For hours I was so frustrated. Couldn't sign on and don't know how I lost my password. Ikept signing to a new password but to no prevail. Then,finally, I called AOL and the problem was solved in not time. I couldn't believe it. Next time I will call immidiately after I encounter any problems if ever. I hardly have problems with AOL and have had this service for so many years. I was so happy to be able to sign on after so many hours trying to figure it out myself by following directions. Sometimes we just need Tech support LIVE. Thank you, Lissette

I am traveling out of the country and my aol email account has been frozen due to unspecified unusual activity. I have tried to contact aol via telephone but cannot get a live person. I have heard that aol is terrible and now I have learned the hard way. No access to my email s for two weeks. Unbelievable !!!

I have been terminated. After 18 years, my business has been terminated and they can't tell me why. They told me to send them a letter asking to be reinstated. Weren't they invented so you would not need to send letters. Also can't find anyone who can speak English.

Apparently AOL has completely abandoned it's e-mail service. Without warning my AOL account would not let me access my account because of an unspecified security breach. I was told I could change my password. I did this and AOL still would not let me access my account. I haven't seen my e-mails in days. I've been on hold with the help line for 20 minutes, so far. I suppose since the company partnered up with HuffingtonPost it doesn't need to service it's regular e-mail customers anymore. I just wish I'd received some warning so I could, at least, transition to Google or Yahoo. Oh well. Bye-bye AOL. To anyone reading this, you've been warned.

I have not seen such ineptitude in a long time. I reached a customer service rep, whose native language was not English. He decided that I needed to talk to tech support, but that fixing the problem would cost me either $79, $99, or $279. I told him that was blackmail, and that I was not interested. I called another number, where I had a bad encounter with a computer answer system, which was to transfer me to a live representative. Instead I was disconnected. This is customer disservice. I am using my work e-mail because I haven't been able to receive e-mails since 29 June,