Posted by Anonymous
Audi's are great cars, that is until something needs a repair and you end up needing to contact customer service with hopes that they'll help you get your problem taken care of. Because that's what customer service is for, to help you out. You won't get that with Audi customer service. My audi a4 was under warranty until July of 2013. The car was taken into the dealership numerous times with the same complaint prior to the warranty expiring. Each time I was told they could not find the problem and my car was handed back to me. It was not until after July that they finally "found" the problem and at that point I was initially told they would consider the problem still under warranty because I had brought it in numerous times with the same complaint prior to the warranty expiring. However once they did discover the problem and realized it was going to be quite costly, they changed their minds and said they would pay half of the cost. It was then that I contacted customer service. I explained my issue in detail with dates, mileage, etc and the representative said he'd look into it and have his associate call me back the next day because he was off. Things didn't start off well with customer service because I didn't get that call back. So I ended up calling them again and the associate claimed she called me and left a voicemail. I was irritated with that but became even more irritated when she told me there was nothing they could do regarding my issue. They said they looked into it and agreed with the dealership that although the issue started prior to my warranty expiring, they already put too much money into my car. Their words exactly. As if the amount they put into my car was my problem. The fixes they attempted did not work but yet they did not see a problem with that. I told the lady I was extremely disappointed with their overall service. All she said was I'm sorry you feel that way and that I should be happy they're offering to pay half. I will NEVER again purchase an Audi. Which is unfortunate because I do think they make good vehicles but their customer service is horrible and they do NOT stand behind their work and with fixes as costly as theirs are, I'll take my business elsewhere.