BMW Positive Customer Service Ratings - page 2

I am pleased to report that BMW of Atlantic City lived up to its reputation for World Class Service. BMW of Atlantic City has easned a lifelong cusomer.

When I call everyone is very happy and willing to help. Exactly what I would expect from such a well known company.

I am the owner of a 2007 X5, and my concern/complaint deals with the steering wheel. The problem exist with the peeling of the paint/sealant on the steering wheel. I first noticed the problem a year ago and was told by the local dealership that this was an on going issue with a lot of the X5(s). Warranty repaired/replaced the steering wheel at no cost to me. Now, I'm faced with the same problem with the paint/sealant peeling, but my warranty has expired. I think this is a manufactoring problem and hopefully someone will take a closer look at my concerns.

Sincerly,

Mr. McCleary

I had raised a concern a couple days ago regarding customer service at BMW USA.

I received a call from Nancy, a customer care executive from BMW USA in New Jersey. She was extremely polite, LISTENED to all my concerns and acted very quickly to bring my issue to a resolution. Within a couple hours I received a call from the dealer to bring my car back for further tests/analysis.

I am happy to report that my issue was resolved with speed and in a manner that was more than fair (in fact, giving me all the benefit of the doubt). Crevier BMW, the dealer I took the car to, supported me very well and gave me excellent customer service (as always).

I am glad that I can put this behind because I really like the brand, the vehicles and their engineering. I am planning to stay a BMW customer for the foreseeable future.

PASSPORT BMW
4730 Auth Place,
Marlow Heights, MD 20746


Dear Sir/Madam;
This is just a note to say how pleased I was with Mr. Daniel Rodriquez, customer service; he was very knowledgeable, helpful, kind, friendly and most of all professional. Mr. Rodriquez and his team of co- workers are always on their game and able to explain the repairs and future maintenance. The employees are so friendly and they always acknowledge your presence. They go the extra mile to make sure you are satisfied before you exit their doors. It’s always a positive experience when I use your service.
When I walk into the parking lot to pick up my ride, and I saw my BMW X5 so clean and shiny I was blown away. I am very pleased and satisfied for the. "Excellent service!
You are bless with dedicated and hard working staff in keeping customers safe and worry free. I would recommend this BMW dealership to all my friends, neighbors and family.
Thanks again in making the process so easy.

Sincerely,



Sylvia B. Johnson and Samuel S. Johnson
Email ([email protected])
Ph No: 301 499-9490
240 304-6050

I am extremely happy with the service i have received from Ali Mkhize at Cedar Isle Bmw,I have never received such good service from any bmw dealer,and beacause of him i will contine to support bmw,it was my wedding on the 21 aug,and i was let down at the last minute for a car,i just made one phone call to Ali asking if he could help,and he didnt even hestite,i could not belive how helpful he was,i dont think anyone would of did what he did. I hope Bmw can has some incentive for sales consultants that do such great jobs,i will continue to buy my Bmws from Ali only,and because of his service will recommend everyone to them. Thanks Ali,your truley a life saver a really star..From Ashley and Sarika Ramdath..

I would really apprecite it if someone from Bmw can call me,just to let them know about his service.

BMW Customer Service has always taken great care of me. Just had the pleasure of speaking to Maria and she bent over backwards to be of assistance. Was a pleasure to talk with her and she answered all my questions quickly and efficiently.

I purchased a BMW 1 Series Convertible in September 2009, and was very excited as this was my first ever soft top, It has now been back to the dealership for on going engine problems, (ie feels like petrol starvation), somtimes the windows comedown slightly after you have locked it on there own (which could lead to theft of the car,)to cap it all in the cold snap that we experienced Jan + Feb I could not get into the car because the door windows had froze to the canvas hood, (as you know the window has to drop before the door can be opened) and being scared of breaking the window I left it and had to make my own way home on two occasions, surely this sort of problem must have been tested for in the design of the car before it was released?
My car has to go in again to be (as they say reprogrammed) which may take two days to complete, and to top it all you are going to charge me £15.00 for a courtesy car when the problem is in your court.
before I bought the car I read in a magazine on BMW cars hosted by non other than Jeremy Clarkson, who called the BMW 1 series; "The runt of the fleet" but I took a gamble and bought the car, but then again what does he know about cars!!!!
I would appreciate your comments.

Well I shocked. I've purchased 4 BMW's from Russel BMW and have nothing but great service and excellent customer support. Whole I realize that you can't please everyone all of the time, Russel BMW certainly has pleased us to no end over the past 10 years. Sorry others haven't been as successful as we have been. Maybe you should consider looking at what you may have done or not done to make your experience either pleasant or unpleasant.

On Sun. Aug. 30, 2009, my small comunity of Whispering Pines,13 miles n/e of Payson, Az. was being evacuated due to a forest fire, the Water Wheel Fire. We had no electricy, phone or cell phone service. I had never used my BMW emergency satelite service. In desperation, I used it that day. A very calm and kind gentleman named Patrick, answered, and placed a call to each of my two daughters in the Phoenix area so I could tell them what was happening. Thank you! Patrick, you and BMW were a life saver!

We have just recently moved to SC from NY and the customer service at the Hilton Head BMW is great they are nice and answer all of my questions until I started having problems with the care 2 days after it was serviced. The BMW in Buffalo, NY is the best one anytime there was a problem with the car they took care of it no problems at all, they cut me deals and if something happened after I just had an oil change or it serviced they looked into the problem free of charge. They also painted in some chips that were on the car for free too. They are the nicest and most trust worthy dealership we have dealt with! Hilton Head...No they replaced our fan blower and battery and now my check engine light is on for some reason and they said it has nothing to do with what they did; I find that hard to believe since it wasn't even out of the shop for 48 hours. We are going to go to the Savannah BMW and I hope we have better luck there otherwise I don't think we will be buying another BMW next year.