BasicTalk Customer Service Complaints - page 2

my basic I don'recall the person helping me but i am satisfied with help i recieved thanks for now having tech support now those the call took a long time.

J. Agate

I need to cancel my service with basic talk due to, the wifi modem with Hargray cable do not fit the basic talk modem. Please discontinue the service. The telephone number is . Thank you.

I am interested in basic talk but I cannot seem to get in contact with anyone in customer service to answer my questions

Moved in 09/01/16 in the move everything was in boxes. 09/29/16 found the basic talk, I tried to I find the # but I couldn't. Called AT&T and they gave me a number and that that wasn't it. That company gave me another #it was not it. My cell phone is in one of the boxes (I think). All of this time I have been in who ever comes to see me mercy using there phone to call the wrong place. I finally found enough never to borrow a computer, to find the # or chat. To my luck under Basic Talk.com I found the phone, I didn't talk to anybody it said to go on line and there was another next to it and when I called it, it was vonage # on basic talk.com. I explained that it has been a problem for months trying to connect to basic talk. Finally the light at the end of the tunnel used someone cell phone and it was by minutes. Spoke to Anthony and he said that I need to talk to billing(I am been charged for the 3 months it has taken me the time to find you)I said okay I will talk to them) waited on line for billing 38:19 I gave the phone back she was running out of minutes. My son came to visit and I called while he was here 1 hour and 15 seconds. THE PROBLEM IS BAD MANAGEMENT. Nobody with that kind of services will stay in business for long. While I was living in the other place in your records my debit card was on file. And with all this problem I get to find out that at times people would tell me they couldn't get a hold of me or that I didn't return my message. And I didn't know what they were taking about. WITH THESE KIND OF PROBLEMS, YOU WILL BE DOING PEOPLE A FAVOR OF BY STAYING OUT OF BUSINESS. MY PHONE WAS **Meybel Avelino I am disable and all my doctors have my ##. SHAPE UP OR SHIP OUT PLEASE THANK YOU

You have not responded to my last 3 emails. Please read them, I have a password that I have had for years. Ab$defg. I used it twice and you shut me off. Why! I used my home phone number as it suggests. I still don't know if my voice mail works. Please respond to your customers if there is any issue. If I need a new password tell me that and why instead of leaving me with no response. It has taken me half an hour to check around to find this sight. I am older and not skilled at a computer which is the case with many of us out here. Did I miss it. Give us on your sights front page how to contact you instead Of the trouble I have had finding you here. Did I miss something














/.. Please respond to this e mail just to restore my faith in humanity

I have to repost this comment because the first one didn't submitt well. Today, at 3:32PM on October 7, 2016 I received a call from a man asking me if my number that he read to me already became active today. Please, tell me is that suppose to come fromm a because that just seems out of the norm for me? Or could that be an invasion of privacy? I was already given information through my email to confirm that my phone number was active. I already had some issues through basic talk already. Please, someone tell me what you make of this? Anyone,that know can contact me through my

Anyone, please let me know if you decide to change your home phone number through basic talk are the operator from suuppose to call to tell you that your number what ever that is is activated. I just receive a call through that number at 3:32 today on OCTOBER 7 2016. I already went through enough with basic talk with my phone.

3 days ago I sent this message and got no response I want to change my phone number

Yes!!! Basic Talk has bad service and customer service /support.. And corporate office is no better then the customer service representatives when you call customer service number, what are supervisors for if they can't or won't process your refunds,Then you have a corporate office with no number but a address that's backwards and bad business,So yes that is terrible, they is terrible top managers and all,I rather pay high then to put up with that service,They need to get better customer service representatives and better management and also learn that customers are always right like they were told in their customer service training over, over and over.. If they do what they were told in training I say they would be a little better with how they handle customers and that goes for management also, I feels though everyone needs to go back through training managers, customer service representative and anybody else that works with you guys... Really!!!!

I am getting frustrated by trying to get a live customer service rep. Your web site does not help. If I cannot get help I will look elsewhere for service. Your customer service system stinks. You need to treat customers with more respect. My number stops showing incoming caller ID and your website only indicate that caller ID is always on.

I had my credit card hacked so I need to edit my payments for Basic Talk. You can't get a phone number to talk to anyone that can give you general help. Trying to find a phoine number is a joke. Hire someone, offer a semblance of real help. Honestly, Cram It !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am on hold while you cram it................

There must be someone who can authorize a priority overnight delivery to me of a new BT modem . . . I've been promised one by 3 "chat" reps since losing service last Friday. The 1st "forgot" to place the order, the 2nd guaranteed it was priority shipped yesterday from NJ and would arrive tomorrow or Thur AM latest. I'm now chatting with a rep (4th who apologizes) and who confirmed Order did not go out yesterday by priority or any other UPS delivery method - it's still pending and he says it will take 2-3 business days. I NEED phone serevice.

My name is Lizzie Jackson and I am very unhappy. My telephone service goes down every single day and it stays down for hours.. Could someone please give me a call Also, there is another number on my account and I wold like to know who number is that, because I am not familiar with the number.

To no avail, I have spent over an hour trying to reach Basic Talk both by phone and online because our voicemail no longer works. The phone says go to internet, and internet does not make it clear where to go to solve this problem. Poor customer service.

You are a phone company! Get a 1 800 #! And your captchas wont work. My card got stolen and you are to stupid to let me change it! If i have to change my number, forget this company

Your customer service is so bad you shouldn't offer a customer support phone number

I don't understand why you point the finger at "Comcast" or "Net Gear" when there's a problem. My Check goes to Basic Talk who will not assume any responsibility except to cash the check !!!

Basic talk customer service stinks. You need a live person to answer phone calls,

Nearly impossible to cancel or port out your number. I had the same problem with Vonage years ago. My mistake not checking to see that they're related.

Hi! My name is Kue Folligan ,my account . Just to inform the company from Sunday April 24th,2016 I cancel my account ; I not gonna used it no more.Thank you ! for Your comprehension .

You debit my account Faithfully each month and the service I get from you guys is not worth it can someone please give me a call back regarding my service now my phone service is out I cannot get in contact with anyone please give me a call thank you

Dear Staff:

I have been a Basic Talk customer. As best I can tell, the credit card that I used for payment has been discontinued. It appears that my account has been cancelled. I want to pay you any charges due and if possible, reinstate my account.

I have not been able to reach a staff member so I think that this is the best way to reach you.

Thank you very much for your help. I do pay my bills and in any case want to pay you for any charges due. If my account can not be reestablished, I will explore other alternatives.

If you had sent me an e-mail or correspondence, I would have taken care of this matter promptly.

Thanks for your help regarding this matter and best regards,

My phone number is and there is no line on it, The payment for the month of March 2016 have been made . Please confirm that the line is back and apply credit for days it was off.

Horrible service and customer service. I was promised a refund for a transaction that came out as I was porting a number over. I was told to call back when the new service was connected and I would receive my refund. I called back and they don't want to give me my refund. They said that they will go back and listen to the conversation to see if the rep told me that I could get a refund and call me back. I had to call them back and they still haven't listened to it yet. Basic talk sucks!!!!

piss poor customer service at best....extremely hard to reach a live person, and they question your intelligence level something awful!!!!!