Customer Service Scoreboard
My husband and I shopped at Bed Bath & Beyond (Store #1050) and were helped by a lady named Charity. We wanted to write a positive review on her amazing customer service and knowledge of the products we purchased. She was extremely helpful to us and I would highly recommend others to shop at this location because of her! Thank you for being so courteous to your customers!
I was so happy when I left the store this afternoon, thanks to the wonderful customer service I received from Ben Delaney. I wish all customer service reps were like him especially this time of year. It was very important for me to find this specific item and not only did he help me he went beyond that finding it online as well as informing me I still had time to get it for Christmas, typed all the info in & even had it gift wrapped all the while not making me feel I was a bother. My thanks to you again, Ben.
The following employees went beyond there duties to help me get and order a purchase. There kindness made my purchase very pleasant
I have shopped at the store for many years and they always remember me and willing to help me find what I came in to purchase.
This store is located at the
Towne Center in Annapolis,Md
Employees to be complimented are MATT, ADRIEME, LEANN
VERY SATISFIED MRS PIERINA FILICE
I have an injured ankle and was dreading going to the store to have a shipment sent to my daughter in another town. The customer service sent me to Mike Reeds at the Barry Road location in Kansas City MO. Well, in the modern days it's really hard to find the customer service
Mike Reeds offered. I bought a cookware set and he answered all my questions with courtesy and professionalism. He processed my order and I was on my way to my car in 7 minutes.
I cannot express enough what a great experience it was.
I would like to give cudos to the management and staff at store# 1028.This group of individuals exemplify what it means to put customers first.I have never been in this store that I wasn`t greeted and made feel as though I was part of the BBB family. This staff has always taken care of any problem I might have.BBB has developed an absolute on the customer satisfaction market. Other corporate participants should look at your mode thanks for what you do for your customers.
Went Shopping In Norman Ok Bath-beyond At 530 E-noble Parkway. Placed Also Special Order, Mgr. Mrs. Snow Helped, Outstanding-excellent-happy Person,not Easy To Find Employees Like Snow. It Did Not Stop Here,i Got Up To Sthe Register And Here We Go Again Happy Happy Cashier Lydia, So Helpful Not Only To Me Also Cust. Around Me, She Knows How To Interact With All And Make A Little Party In 1 Sec. And Look At That All Cust. Talked To Each Other And Did Not Mind To Wait,what A Gift.excellent
Thank You For Your Great Personality.
Wa. P.
Must tell you that the people working at your store in Fayetteville NC are the best. They all deserve an Orchid letter from corporate...they are friendly, helpful, knowlegable and go out of there way to help solve any problem a customer might have. I love shopping there...only wish I lived closer (35 miles away). Three cheers for E Chapman...and the others I met there on my last trip 1/07/14.
I can only assume that you already know what a treasure you have in sales associate Frank at the Manhasset store on Northern Boulevard. But that can't keep me from adding my name to the list of customers who are so extremely grateful to have this knowledgeable man's advice and attention while in the store. He recently helped me with a purchase that took some investigating, and I left feeling delighted. He went out of his way on my behalf, and that is rare and wonderful thing. He is sincere in his efforts to ensure that the customer has a satisfying experience. And he seems to sincerely value his job. Frank is a breath of fresh air when shopping experiences these days leave so much to be desired. Please let this employee know how important he is to BB&B. Pat him on the back! Promote him! Give him a raise! Really!
Today Friday 10/18 I stopped at Store Monroe, La. It was 902PM store closed at 900PM I walked up to the door and cashier was locking and I told her I knew what I wanted but she said we are closed. Mr. Antonio the Mgr was behind her and said we do not turn down a sale come one in with a big smile on his face. Our purchase was over $300.00 and Mr. Antonio helped us . What a credit to your Company he has a very positive attitude and sets the example to all his employees and Customers. He really makes you want to shop with his positive attitude. I retired after 48 years in Retailing as a Regional VP for large retail chain with over 7,000 stores and I can tell you that you have a Diamond. I know finding Store Managers with Positive attitudes and puts the Customers FIRST are hard to find. Thanks for the great Service Mr. Antonio gives. Thanks
Frank Vogt
Monroe, La.
I want to compliment two employees at the store on Ulmerton Rd. in Largo, Florida.
I was shopping for a bed topper--knew very little about them--
Kaylea was helping me and was able to give me some basic information. When I asked questions she couldn't answer, she
called for help and Mike came to the rescue. He answered my questions most satisfactorily and I then purchased the product of my choice. I am most impressed by the courtesy, professionalism and service these two people afforded me.
I would like to let you know that you have a exceptional associate. Her name is Brittany Martin and she works at the Bolingbrook store. She was very helpful and pleasant. She made my shopping at your store very easy and very helpful, Brittany even had my bridal gift purchases shipped to my home with free wrapping and no fee. Was a pleasure doing my shopping at Bed, Bath, and Beyond.
With sympathy for those who have had bad experiences, the no hassle exceptional BB&B return policy is the reason I shop there any occasion I can. They take back anything for any reason at almost anytime. Items ordered online can be returned to the store or sent back on the company's dime. Highly recommended merchant.
The manager "Mike" at the Livonia store is awsome. my wife purchased a coffee maker that did not work. We were prepared to buy another one, as we did not have the receipt.Mike came over and asked if he could help. He listened to us and said "No problem, let me check your account. He checked and came back stating Go get the other coffee maker and I will swap it out. This made our day. We are now older and are grateful for managers like Mike. We went on to purchase other items and began to leave. Mike stated "see you soon". We have and will continue to shop at the Hggerty store. It is nice to have managers that believe their customers. God bless you "Mike".
I want to commend Tony (with an English accent) at the Willowbrook store in Houston, TX. We were looking for sheets, the shelf was empty for King size and Tony appeared with a big smile, checked for us, found the sheets at another store, set up a delivery and gave us a discount too. He was very professional, courteous and friendly. My husband and I were very impressed with him.
I would like to acknowledge a young man working in the High Tech Rd. Store in Richmond Hill. He went beyond the regular service and I would like to complement his help and wonderful service.
All I know from his name tag that he is called John and (he is
Korean) If there were more helpful people like him working for you your stores would be an amazing success.
Had the most amazing customer service experience tonight at your Paradise Valley store. (Tatum/Shea) Associate Katie was unbelievable. Helping me with a return, finding the correct product. Calling around to other stores. Moving merchandise all around just to find a product number. Just terrific. And the most compelling evidence of her superior service? As I was checking out with another associate, I said under my breath and to no one in particular. "Man, she is really something". At which point her co-workers all chimed in, "Isn't she though"? That tells you all you need to know.
I had the best experience today at Bed, Bath and Beyond at the Crossroads Shopping Center Store in Bellevue, WA. Sales Associate Alexis Speirs was able to help me find a clock radio that fit my needs. Not only did she find it for me, but because it was not in stock, the shipping was free. Now that is SERVICE!!!
Thanks Alexis and Bed BAth & Beyond!
jlnag
Customer experience:
My conversation with 2 companies and how this was managed. Bed Bath & Beyond vs Target.
Firstly the background, My wife purchased some dinnerware at Bed Bath & Beyond that she had finally found matched her tastes. Later we would find bowls to match the set at Target.com. After a short while we had a dish break split right up the middle when taking out of the dish washer, not too concerned until another then another and then another split right in half. The dishes were “Microwave Safe” and “Dishwasher Safe”. Realizing there was likely an issue we discussed maybe abandoning the pattern she adored, so began the research phase.
Over the next few weeks and beyond we learned that this set was made of clay and although Microwave safe & dishwasher safe, This does not mean “dishwasher proof”. My limited understanding of this if you put certain dishes in the microwave for more than 2-3 mins they may split. It is somewhat initially counter-intuitive to me but thinner dishes actually do better with heat and as they have fewer air pockets to heat up in the microwave.
Prior to this I went back to Bed, Bath and Beyond and with barely a conversation they took the dish sets back and we were given a store credit and purchased a different set that according to research is thinner and should be “sturdier”. I should note at this time the dishes were a slightly over a year old. Now we still had the dishes that were ordered from Target.com. However when my wife went back to the store they said they are sorry but have a 90 day return policy. At this point I called to store to confirm this myself and yes they said that is there policy. The woman agreed that my only recourse was to sell these on eBay. She later offered me the corporate customer service where I spoke with a woman named Trixie who confirmed that indeed they could only follow the 90 day policy on these matters.
It is then I went back to the original supplier and I spoke to a woman named Christina. She let me know since the dishes were under 2 years old they would gladly replace the dishes no charge.
helpful and agreeable, now the discussion is to see if we can work something out with other products in their line. We discussed the Bed Bath & Beyond vs Target experience and agreed that when one buys a product that has faults not readily aware to the consumer that Bed Bath & Beyond had stepped up where Target clearly had not. In my experience the prices are not that radically different and often with BB&B coupon you can save significantly over the prices at Target.
Please feel free to share your experiences here as I would love to hear what you have to say on the matter.
I want to take this opportunity to commend the customer service of Mr. Quincy Milburn (1045 Alexandria store). Each time I visit the store to shop, I am greeted at the checkout counter by Mr. Milburn with such professionalism. His mannerism is pleasant, he is knowledgeable with store products and he always takes the time to personally interact with me. The 1045 Alexandria store management should recognize Mr. Milburn's oustanding customer service skills.
My daughter is getting married in June 2012. We were at the Bed Bath & Beyond in Schaumburg, Ill. We went back to Bridal Registary. Rosella -- was so helpful. Rosella asked us if we would like help or do it ourself. We said we would love her help. Her knowledge and helpfulness was incredable. Rosella worked with us from start to finish, which was like 5 hrs. Lora in Bedding, was such a help with my daughter. Her knowledge and helpfulness was incredable. What a wonderful--wonderful team of people you have working for your company.
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