Behringer Customer Service

MUSIC TRIBE CUSTOMER SUPPORT IS THE WORST I'VE EVER HAD.

want to update my TD3 for nearly 3 years now, their software is faulty on windows laptops, synth tribe is the name of the program.
It says cloud under maintenance when trying to update the firmware which is buggy regarding midi.

Contacted music tribe uk several times to have them update my td3 as its still in warranty and they won't do it for me. They fobyou off with more faulty software and shady methods like tethering off your mobile network to update a synth?? UNBELIEVABLE! JOKE TING!

If you mess the firmware update up it wipes the machine and renders it useless. A brick, a paperweight etc... Why the hell on earth are they making their customers do risky operations to their gear when it's at the owner's risk and voids warranty! Need to get in touch with watchdog on the BBC I reckon.

Charlatans!

Spent two thousand dollars worth of speakers and the shop tried to sell me a secondhand speaker

I want my money back this is crap first it's not working properly now it's not turning on. I want my refund

Dear Behringer Parts Dept,
You are unreachable and have wasted atleast 2 hours of my time.
Tried at least 8 times to follow Musictribes sign in registration video process...prompts, sign in, creating passwords, usernames none It's a labyrinth in which nothing would stick. JUST TO RAISE a support ticket to get a battery for my Behringer EUROPORT MPA40BT.
I'm furious! You've been the worst experience I've ever had!
I'm giving up.
Malcolm

I bought the bheringer umc202hd. I use a windows 7 laptop. I kept downloading drivers for my laptop but none of them work. My laptop does not recognise the drivers that I have downloaded.I have been trying to link it to my cubase. It kept giving an error message about dll. Im frustrated at spending so much money for something that is not user friendly.

Hello, I am a local Pastor in Marietta Ga, and have been using Behringer products since I have been Pastoring. The problem I am experiencing is your power amps keeps on failing me during my service times. I just purchase a NX6000 for my church on 2/15/2020 from ZZOUND. The first unit on day one, turns off and never came back on, with ZZOUND since it was in my first 30 days, they replace it with no questions ask. The new unit lasted until 7/4/2021, in the middle of broadcasting live. The unit goes off, and never cut back on. I was able to reach tech support, they mentioned since I didn't register within my 90 days of purchase it is not covered under warranty. I always believed that if a product was covered, and can prove the purchase date, it was covered. Since I didn't register, it is not covered and noting I can or your company can do. I have decided not to purchase Behringer products ever again nor refer your product to anyone I know. I really don't know why I am wasting my time here, but I guess to bring myself some closer, with no regrets, and peace within my heart.

What Is Going On With Behringer??? I Have Been Selling Professional Digital Mixing Systems From Behringer Since The Very Creation Of The X32 Series Of Digital Mixing Systems. This Means, There Are 100s Of End User Customers I Now Must Service As My Commitment To These Customers As A Professional Sound Designer!!! Behringer Is Not Providing Help Or Service Of Their Professional Sound Mixing Systems. This Means, The People Who Really,really Matter Are Not Getting The Help And Service, The Service And Help I Promised Them On Behalf Of Behringer. I Am Being Held Accountable For Behringer Not Providing The Help And Service I Counted On When Selling Behringer Products!!

Your website has a problem. I have tried repeatedly to create an account and it has failed to allow me to, 6 times in a row. I fill everything out and when I try to open a page it says sign in. I try to sign in and it says create an account or no such account for that email address. I could believe I might have made a mistake once, twice or even three times but the problem is clearly on the website itself. It is like a loop that returns you to start and does not allow you any other option.

I'm tired of trying to find the "usual" contact paths, so I'm coming here to vent.

I wanted to know if there is any hardware that Behringer sells, that connects the X-Touch and the X-Touch expander together.

A simple question, which should have been able to be a yes or no answer - but you can't reach anyone with their over-the-top use of useless media, likely aimed to send you elsewhere.

I can't believe how bad Behringer sucks for their support, but will say that if I had known, I would have bought some other product.

problems off and on, delay unit, speaker out put from powered mixers. wait till you try to contact behringer for warranty-- that's a trip.

I am a Behringer dealer/installer and want to convey some troubling information on Behringer that I think you should know.

Two years ago when we installed a X-32 at a high school I could call Behringer tech support and be quickly connected to a stateside seasoned expert that could share his experience and answer a question within a minute.

Today those phone lines have been disconnected and in order to ask a question you have to first register on a third party website where on a multi page list they ask such questions what instruments you play and your gender.

After this has been successfully completed, any user inquiry has to made into a service ticket where you wait for an email response from someone of unknown expertise before you can ask another question in response to their answer and so on.

I have since spoken to the local Behringer sales rep that confirmed those findings and declared his frustration with the process as well.

This may be acceptable for end users but not for systems installers. I am currently rethinking my recommendations as it pertains to selecting Behringer gear.

In a LinkedIn statement founder Uli Behringer stated regarding their change to 'Music Tribe', "We are working very hard to eliminate all corporate nonsense in order to become a flat, lean and empowered Tribe where people have clear roles and responsibilities."

Apparently quality one-on-one tech support is part of the "corporate nonsense" that has been eliminated.

Purchased (2) X-Touch One and both had the same problem - the keys nor screen would not light up. I contacted Behringer by email - which created a ticket. The auto response was they would get back by the next business day - it has now been 5 days, not response. The phone number which was given to me by Guitar Center has been disconnected.

Terrible Support on a UMC404HD that quit working. Website is misleading and false. It shows a picture of support people with headsets on implying you can talk with a human. There is only a form to fill out and you don't get a response. It's been 2 days and I still haven't heard from them.

Behringer MPA100BT portable pa speaker with Bluetooth and battery power off the grid. Battery dead on arrival and will not charge. Tried to contact customer service 2 separate times without any response back whatsoever. Trying to now contact via vendor who MAY have access to a rep although I checked with Guitar Center who reported they have had no luck with Behringer. At this point I am waiting for a reply from the vendor and will be filing a complaint with Consumer Affairs. This company will not reach out to customers. I suggest buying another brand altogether.

The X32 is such a great product. But trying to get to their tech support number 702 800-8290 is IMPOSSIBLE!

I just bought a couple of behringer ultra di's (di100). The very next day after receiving my order i used them on a gig. neither of them worked on phantom power ( and i am 100% sure the mixing desk phantom power supply works fine). How can i get two new ones?

your company sucks .4 times to contact you----no reply--Im returning my $400.00 monitor

Not Enough Studio
I am not one to slam products in reviews, and these monitors have a lot to like: very low noise floor, low cost, good power, and the USB interface. However, after listening to these speakers for several days, I noticed a severe boominess in high bass notes. I did a frequency sweep using a calibrated audio mic, and found a 10dB peak at 130Hz! This is a severe audio defect, and makes these speakers pretty useless for audio mix creation. It's really too bad, since Behringer offers such a great value for the money. Also, if you are running Windows, make sure to go into the volume control, Advanced, and turn OFF the loudness control! This is a terrible dynamic range compression control, which is enabled by default in the USB interface chip (a C-Media CM102S+). This setting is usually remembered, but may require a reboot of your Windows computer to make it stick.
R-Audio

I bought the Behringer Ultrabase 300 watt amp head. What a disappointment. I ran it with a 4 ohm 1x15 bottom. I get more volume & punch out of my 35 watt Ibanez combo.

Trying to register my new pmp4000 and it keeps asking for company name and website

Phantom power went out in less than a year on my XR18. Was told 4 weeks to repair. Been 8 weeks and parts available, can't call anyone, can't get my money back or simply replace the unit.
Basically I feel Berhringer has ripped me off!!
RMA352476

Multiple emails with support - they never answered my question re: full reset on a BCF2000, just canned responses on how to do a 'factory reset' which doesn't actually change anything. It's a well documented issue they won't acknowledge that is a major problem, in that if anyone uploads custom changes (called sys dumps) to work with third party vendors, there is NO way to revert to the originally factory unit. They eventually stopped emailing back. Buyer beware.

Your Service Tech Dept Is Totally Messed Up. I Have Been Sent To Three Different Call Centers Who Have No Idea What A Behringer Is. I Have Been A Customer Of Several Different Pieces Of Behringer Equipment And Am Rethinking My Decision.

how to download driver for behringer xenyx 502

can not reach your costumer support by telephone (NOT GOOD) won't purchase your item if II cannot speak to flesh and blood

I have had nothing but good experiences with Music Group-Behringer since they relocated to Nevada from Washington, I think in 2012. Hold time was around 5-10 minutes, expected though with a high volume call center. The tech support staff was knowledgeable and the Call center Supervsior was available and she was quite helpful. Not often that you get an English speaking tech rep, kudos to Music Group.

I called them today and they fixed thier call in message. I got through to a tech support person and they were very helpful.