Belkin Customer Service Complaints - page 2

I just had the pleasure of chatting with one of Belkins Online customer service reps via the chat function on your website. I simply asked a question regarding some issues I was having in connecting my tablet to my Belkin extender. All I needed was some sort of document or instruction, as this would have been a second device on the extender and the instructions in the box do not include this information. She wanted to have a tech call me, and she hung up on me after I said I could not chat on the phone. I simple said "I prefer not" and after ignoring me for 5 minutes, she disconnected our chat. So I tried to connect to a new chat, hoping to get a friendlier rep, only to get Ammy again. When I apologized that we got disconnected, if she or anyone else can help me, she ignored me for about 3 minutes and only said "It's $100 for tech support". Now I understand people have bad days, but if Ammy has such a lack of customer tact that she cannot respond to a simple chat question professionally, then she truly needs to not be working with people.

I spoke with a female employee who spoke broken English very hard to understand. She constantly lost her patience with me. She repeated my name every other word, VERY annoying.

Router lasted 1 year and 10 days exactly, Worst product I ever bought. Routers should last a least a couple years. I will say the person on the phone was as helpful as she could be and she did not charge me for the tech support because it did not get fixed.
However it was definitely a waster of money and a waste of my time. Even when it did work, I had to reset it a couple times a week AT LEAST and sometimes a couple times in one night.

If this company is going to sell such unreliable products, they should not charge you another $30 for their tech support.
Especially when the tech support was a simple matter of changing the settings.

You people certainly produce an inferior wireless product! Your Indian relatives living around Bombay certainly know how to get rid of a customer that is frustrated. Sure, hold on a minute for my supervisor when a concern is raised. Bull Chit. Never buying another Belkin product. All garbage and thanks for taking jobs out of the USA by the Ilk of Belkin in Playa, Cali-phuq-USA.

I will never buy belkin again. it works for my two new laptops but to reinstall it after 6 month on my old laptop so my nephew could use it while visiting. They want 29 dollars. help is such a thick dialect I cannot understand it. I am 70 with hearing aids but still. why don't they stand by their product and what is recommended to replace it???? I wanted to talk to a stupidvisor but on hold for 15 and ignored

USELESS!!
router stopped working (1 year and 1 month old)
bought a new one
lasted approx 4 weeks
countless hours with tech support. no receipt JB Hi-Fi wont take it back
Thank you for helping me throw away $130

I purchased a Belkin wireless router in 2012. Recently, my router stopped working and required a factory reset, which could be accomplished remotely. I called Belkin technical support and the lady said they could fix the problem in 2 minutes if I paid a fee of $39.99. They only provide technical support for 90 days. Nowhere on any of their products is that indicated. True case of buyer beware.

My rating is very POOR! I have never had a device more difficult then this I wish I never bought it. If I turn of the camera you have to go through the process of setting it up a over again. If you unplug and move the camera you have to do the same. It may work for highly tec. savvy, but us normal ones it is very time consuming. If you come up with something more user friendly maybe I will try it. Mean while this one is going in the garbage!!

Oh my goodness. I had wireless range extender issues and I chatted through their text option. I have Jeeva M who was extremely unhelpful. She could not type faster than a grade school student and used improper sentences throughout. I then tried to call for better customer service and was greeted with a hold, then a heavily accented man. I did not get any further with fixing my problem. This ordeal lasted over a hour. I wouldn't recommend calling them. Ever.

Respectfully, I have a problem that is unique relating to a Belkin Router 510 ser thant I purchased in Feb 2015. It is virtually impossible to speak with a technician in the USA. I cannot understand the techs in India and the Philippines. Besides, many are not that good and you never know who you may connect with. Yes, this is possible in USA too but one has a much better chance to resolve an issue with a USA tech. Why oh why can I not request a USA tech for help? I have chased this problem with my router for days. I am going to return it and move on if I cannot get some credible help.

Very convoluted return process for defective items. It took multiple phone calls.

I currently have Internet Satellite, and the Router was hacked. Maybe it's been hacked for a while because my problems of data overuse has been rampant and severe. The Satellite company said to call the router company to get the password changed. So I call Belkin. After an hour of customer support, mostly spent getting the rep to be able to install and initate software that allowed him to share my screen (he was less familiar with Mac than PC), I was given the text below, an "offer" to buy a service contract for five years. I had to ask explicitly, repeatedly, if I would not get the support for today if I did not buy the contract, and did not get a straight answer (No) until I'd asked at least five times. So I get this seven-point procedure that will not be implemented after an hour of my life on the phone with them. When I called him on it, I got passed to a supervisor who even laughed ruefully when I accused them of upselling (busted!). A five-year contract? When I told them I'm paying to get wired for cable which I'll have in four months? Why ever would I pay that? $50 a month for a one-year "deal"? No thank you. If they'd told me a solution would be a one-time cost of $35 up front, like Apple support, I may have agreed to pay. Bait and switch though? Bad approach. Is this what these companies are stooping to to make a buck these days? Here's the text the customer service rep wrote in my Text Edit app once he gained access to my screen:



CUSTOMER SERVICE, typing in my own Text Edit app on my computer:



"network needs to be configured with the new wifi password

new password has to be secured

network mapping needs to be done for connecting the devices to the new network settings

previous settings need to be removed and router would be configured with the new optimized settings

an optimizer needs to be installed

correct frequencies need to be assigned in the router settings for optimum usage

printer will required to be configured with the new settings.





****

379.99 5 years



199.9 1year











1 yr unlimited software support=$149.99





it will cover your 3 computers+ 2 mobile devices







if you go for a 1yr support it'll cost u only $199.98 as a one time investment and unlimited support of 365 days 24*7."

Samsung android phones and tablets are not compatible with belkin routers although belkin will not confirm that this is the case. Rubbish product and service.

Terrible product (range extender N300)/ and terrible service. Couldn't get product to work. Chat person told me someone would call and they didn't. Called and got someone (assume outsourced from India) who couldn't speak a lick of english. Yelled at me after I told him I couldn't understand him. Returning product. Will not consider Belkin again.

Every couple of months or even every month, my WIFI speed is slow. I call my internet provider and everything is normal with my wired connection and speeds are good. So I call Belkin, they make a few changes to my settings and all is good for a few weeks. This has happened over and over for the past couple of years. The current router was an in-warranty replacement and I've had it for just over two years. During today's call, they told me that this router is out of warranty and because of the ongoing problems, I should replace it. They couldn't have offered that while it was in warranty, could they. After numerous calls over the past two years without offering to replace it in-warranty, suddenly they're asking me to pay for a new one now that it's out of warranty. That's bad enough and enough to never do business with them again. On top of that, I can barely understand a word their tech support people are saying. When I asked the first agent if she could transfer me to someone whom I might be able to understand better, she said she does not have the capability to do that. So I had to call back again and wait on hold again. The next rep was no easier it understand. That was my absolute last time dealing with Belkin or buying their products.

Ordered an item and had confirmation of this item being paid for and was ready to be shipped. 3 days later nothing received it was only until I rang them that they had cancelled the order without telling me. On top of that they wouldn't be restocking the item so i basically had to cancel the order with them. very poor customer service, poor communication and why sell a product that is out of stock and not tell the customer?!

I have a Belkin router. I have 4 laptops connected to the Internet through my Belkin router. Your website says that I can use this Belkin router to connect my children's two Nintendo 3DS game consoles to the net. I have followed every step. But the network connection test says the access point is unavailable. I called your Customer Service, which gave me a runaround about my service contract. I have the service contract number, and the receipt for purchase. Your tech proceeded to find every reason he could to make it impossible for me to connect my gaming consoles. He proceeded to find every delay he could in locating a supervisor.

Every time I have to call your customer support, I have to get into a shouting match with them just to get them to a) understand the nature of the problem and b) find a simple solution. I have to demand to speak with a supervisor, and this goes around and around, normally for 2 or 3 days until we find the one individual who can fix things.

Overall, I am always left beyond frustrated with your customer service.

I called their 800 number and the guy on the phone was probably in India. Nothing against Indian's but his English was not very good. When I described what I was seeing on my control page, he told me I wasn't seeing what I had told him. Rather than argue with him I just hung up.

As a former Manager of Customer Service, maybe I am a little sensitive in this area. I know what excellent Customer Service does and what it does not do. At least I thought I knew the difference until I spoke with a Belkin Customer Service agent who told me to "get off of his phone, and stop wasting his time". I would have fired him on the spot. This comment was the result of me refusing to pay $4.95 for a Walmart gift card valued at $100.00. I was told that the only way I could talk to a technical support agent to address my hardware issue with my new Belkin router, was to pay the $4.95. Then he hung the phone up in my face before I could ask to speak to his Supervisor. I was fuming when I found a second Customer Service/Technical Support number. I made both the Customer Service agent and her Supervisor who ultimately resolved my issue aware of my experience. They were apologetic and really did an excellent job of working with me to reach a resolution. But I do know that often times the complaint never reaches the people that can effect the change that needs to take place in a company, so I elected to take to the internet.

bought a linksys wireless exender...Called lInkysys- explained what info I needed from Belkin re my router...- Belkin could not provide-- just kept repeating you're happy with router right??? cut me off...called back..same old sh.... said they did not know waht to do... ended up fixing it myself... six hours I willl never get back

I spent a couple of hours on the phone and via direct connection to my computer with the tech support and then the customer support. My wi fi range extender has actually been giving weaker signal strength than the wi fi without it. After 2 hours and being handed off between 3 different people, ONE TIME WITHOUT TELLING ME THEY HAD SWITCHED OFF, my problem remains unresolved. This is the low down:
- Tech support is outsourced to a company called Alpha Techno Hub LLC and all tech support is coming from India. Yeah, language tends to be problematic.
- The first "solution" offered was to try to sell me Wi Fi firewall security services for 1 year ($149) or lifetime ($299).
- AFTER FAILING MISERABLY to get the extender working properly, the second solution offered was to bring the item to the store where I purchased it ONE YEAR AGO (2 year warranty), tell them the Techno Hub technician said it's not working, and please give me a new one. HA HA HA - I do not live on the moon.
- After attempting to contact customer support to get warranty service for the extender I AGAIN REACHED THE INDIAN GROUP (this was using the warranty contact number in the extender's manual). After a couple of minutes it was clear what I needed to do.

THROW AWAY MY EXTENDER AND NEVER PURCHASE ANOTHER BELKIN PRODUCT

I Purchased a belkin router. I have serious connectivity issues with the router. When I called belkin customer care the person took 45 minutes on call and was not able to solve the problem later he delivered it to some senior(according to him). The person barely knew English. Later he was talking that it is problem with ISP. I plugged the router in friends internet connection and still problem persist. When i plugged his router in my internet connection It was working fine. He was not listening because he was not understanding what I am saying.. Bad customer care.

Your customer support is frustrating. I have lost connectivity 5 times in the past 3 weeks using your router. There is NOTHING wrong with my ISP connection. I am receiving data, and am connected to it with a steady and strong connection through my cell phone. Therefore there is NO problem with my ISP. I have gone through the steps of rebooting the laptop, modem and router, had the operating system reboot the wireless card, even having the ISP reset the router multiple times. No resolution. I've reset the router to factory specifications. No resolution. Your techs alternately tell me to change the IP and DNS addresses from static to automatic, a solution which only works for 2 or 3 days maximum, and then we're back to square one. What I want is a solution which works permanently.

Customer service is very very poor. You have to wait an hour or more. Technicians are not knowledgeable.

You Provided A Customer Service Hotline But You Dont Even Have The Decency To Atleast Answer Phone Calls. What A Shame. You Should Just Stop Manufacturing Inferior And Defective Equipments If You Dont Have The Energy To Help People Who Spent Their Money On Your Crappy Equipment.