Bell Canada Customer Service Complaints - page 2

That the worst customer service I have ever experienced. 67 minutes to cancel a bunch of crap someone had upsold my 82 year old father in law. Despicable.

I give Bell a ZERO STAR had a confirmed booked appointment today took the day off to be here just to be told my appointment is canceled and to be rebooted for another day So UNPROFESSIONAL GET UR BUISNESS ORGANIZED VERY UNHAPPY WITH THIS SERVICE

Absolute worse home phone service !!!
Have made 2 calls to Bell each time have to re explain the same issue and still no further after 1mth.
Told it will take another 7 days to have engineering come and look.
All we need is to move a couple junction boxes aroind the house and run new wire through a provided conduit . Nit sure why they dont have someome that can review these types of service at our house , we have been a customer for over 50years and you would think setting up a simple service call would be thst ...simple.
Anywho wait to see how this goes.
1 mth and still waiting.

worst service ever..
Bell MTS
Made 3 appointments to fix my satellite, took 4 attempts to show up. Lied on all the work orders.
Made appoint to fix my phone line, customer service refused to add a customer complaint into the comment box.. very rude bad attitude through out.

The customer service is, like most companies now--tyrannical. The constant gaslightig of "rude or agresive behaviour may lead to ending the call..." is a free pass for CSAs to get you angry then have an excuse to disconnect.

I called to ask Qs about my FIRST bill after Bell brought me over from Rogers--I called to PAY THEM!--23 minutes, 3 transfers, progressively ruder and ruder until I ended up in "fraud dept." and as I explained my path to get their, call disconnects "office now closed." Again, this was me tryin to pay them, I can only imagine if I had a real issue.

I started off calm and thinking it would be a mx 5 min convo breaking down my bill for me--but it is seriously hit and mis with the call centres located in the Philippines, the woman was friendly but didn't know much, the 2nd one was aguy--RUDE and PATRIONISING as can be. By the time I was ut through to the 3rd person--I was furious and now probably "rude and aggressive..."

As soon as I left Rogers, they began calling every 3 days to entice me back. At least with Rogers it took years before it became difficult, Bell employees could GAF. Incredible and CANNOT wait to cancel and switch back!

I finally decided to cancel my service stating the date as May 11, because it's the date when my internet promo ends. Because :'Credit is earned at the end of full billing periods' so if you cancel before that, you lose the credit. A moment later, I receive an email with a wrong date which is May 5. I call back and get another Bell rep and point the mistake with the dates and I ask to put the right date (May 11). After 30 minutes, I was assured that dates were changed and CERTAINLY my internet is not going to be disconnected on May 5.I even got an email confirming the right date (May 11) I wake up on May 6 and I have no internet. I call Bell to learn that they canceled my account 6 days before they were supposed to. I ask to immediately reactivate my account since it's CLEARLY their fault.
They say it takes 48h and someone will call me in 24h to talk about it. WTH? DON'T YOU HAVE SOME EMERGENCY SERVICES for the situations like that, BELL?
No news, so I call the next day. They say there is NO NOTE about reactivating in their system, but there is a note that I called with a general inquiery. WTH, BELL? Is there anyone competent in your offices?
The supervisor says they WON'T REACTIVATE because I scheduled cancelling for MAY 11, so they don't want to.... WTH, BELL? I still need the internet until THE DATE I PREVIOUSLY SCHEDULED TO BE DISCONNECTED. YOU cut it off TOO early and it's YOUR fault & I want it back until the RIGHT date. So, it's your OBLIGATION to correct the problem that YOU MADE and restore my services (already paid in advance) immediately and to the previously scheduled right date. He says NO, because to reactivate my account, they need to be sure that it will STAY reactivated for longer than May 11 and it will take 48h to reactivate anyways. I'm just waiting for my last bill because I know they will try to screw me out of that credit promo, since they canceled the service for me before May 11 (last day of the promo) & I will make a complaint to CRTC.

I was just informed by Bell customer support (Philippines) that it will take 24-48 hours for senior technical support to get back to me! I asked then if they were kidding , that in 2023 they would have such poor service. I suggested maybe they should hire some more technical support staff.

Day 5 with no tv or internet
First day no show.
Was told ticket was not followed threw correctly.
2- technician arrived at 11:54 - 4:50 was told he would be back following day was told he was making an appointment for next day since quitting time for him was 5 guess what NO ShOW.
Called that 1-866 797 8686 nothing was resolved was told a technician would come the following day.
Next day NO SHOW again
Called that number once again another appointment was given. You must not forget someone has to be home waiting every day! No one calls . Here we are day 5 was told yes tech is coming once again 12-5 still waiting at home. Calling that 1-866-797-8686 told yes it's on our schedule for today. One hour into our time 12-5 still waiting

We had three guy's come to our home many times to sale us bell service. They were VERY rude and would not stop talking after we said no. They also left their coffee on the ground and water bottles. Bell is not what we want as service in Bradford when they harass and leave garbage.

i purchased an iPhone 13 , about 16 months ago in early 2022. I called Bell to have it replaced in early March 2023 and they approved it for replacement. i hadn't the opportunity to go exchange it and when i finally did make to Bell store, they refused it because it was physically damaged. Of course its damaged that's an accidental drop and i was issued authorisation to get it replaced. Bell centre refused and when i called customer support to get an explanation they agreed and refused replacement. That's exactly what happened and this is why its a scam to deal with Bell. Don't be fooled into believing accidental insurance pays for replacement: they do not and I wasted hundreds of dollars during the 1.5 years paying extra monthly charges to assume that Bell honors their obligation. BELL isn't fair and they same people for extra money all the time, they over price their service and they rob money from liability insurance because they can.

Horrible company charges are unreal and get passed from person to person without solving any problems.

Bell Canada does not keep proper records of payments when you pay your bill on line banking it takes three business days for them to get it then they mark it as un payed then they send it two account recieveable then put a late payment charge on there th

We recently traveled to the states from Ontario only to find virgin( a.k.a bell) had eliminated there month long roaming plan 2 days prior. Now the only option with them is to pay 13.50 a day. We are here for 5 weeks.
I am not only cancelling my service with virgin, I am encouraging all my
Friends and fellow subscribers to do the same . F. U. Bell

IF YOU ARE upgrading Apple phones with BELL:

How is it on a device upgrade it now takes one month to get a phone? I upgraded 2 devices and it has been two weeks and the reps say it will be a couple more weeks because Apple is not supplying devices. I was also told that my devices were just waiting to be shipped by a separate representative.
I was just informed that the devices I ordered were put on back order 2 weeks after I ordered the devices.
One of the devices in use is broken. But every Bell representative doesn't care and "there is nothing we can do for you" is their favourite line or they say we passed it on to someone else!
This is ridiculous that Bell cannot provide devices nor provide customers with the truth. Please share so no one else gets screwed by Bell.
Now is the time to leave Bell and go to a provider that can provide devices. Yes, I have contacted other providers and they have Apple devices.

Lying with promises, a manger will call you back but never do, had over 50 of these promises over my 3 years with bell requesting to talk to a manager. LIES UPON LIES of unfulfilled promises!!
Willingly offered Free WIFI PODS because our sqft is big for their modem to cover I was being charged 5$ and when you call they still say it's free because you are getting a discount on your internet. The discount was there before they offered me pods. No one will give you a valid explanation for the additional charges except that "whether you like it or not you have to pay". I finally got a hold of someone that rudely said either pay the 5$ or return the pods. I was also told that if i do not return it the 5$ charge will keep being billed after 30 days and there are NO penalties. I get the shipping label and the letter says I have to return it ASAP else it's a 200$ charge. Returning the pods was never a valid option after seeking explanation and trying to get out of them for the last 3 years!!
I get called about an account that I have my name listed under and after passing the phone to my son to handle it the representative went ahead and assuringly verified me which he hasn't because he later said he couldn't find my name on the account but this was too late because he has already disclosed the accounts primary holder, full address and all the services. Got a hold of a manager and after explaining the incident she said she can not really understand my issue and when i rephrased AGAIN she said she can not disclose information about another account i am not listed on!! She will apparently listen to the call recording and get back to me Tuesday as I called on Friday. not sure why she is getting back to me after explaining all the above issues with my experience with bell.
5. We got an offer to reduce our bill payments by including a landline, where the landline will be free ie 0$ I pay 7$ now with no explanation when seeking one.

President office I am requesting a call ASAP.

Very poor customer service. I got hung up on many times after spending more then 30 mins waiting to talk to a representative. Over priced and my internet was out of service on many many occasions. This company shouldn't be allowed to exist. Bunch of crooks

The worst customer service ever had to explain customer had died at least 5 times and that I wanted the service's cancelled. They kept asking for a new address for the phone. After an hour and a half I finally got it done unbelievable

We had Bell wireless internet in our house. For 2 years, horrible. Not reliable and would need to be reset daily. Had 3 modems sent to us and same issue. Eventually left for Roger's and night and day difference. Never a problem. Bell came back and offered new wireless fiber optics in our are, great discount and price. 3 days and it failed again. Talking to representative and 9 pm, 30 minutes later advised that modem will need to be replaced. I work from home and cannot miss 3 shifts. Representative Jen advised they can give a $15 credit. Then after the new modem is in I can speak to retention to see if they will offer any compensation for missed days. Asked to speak with a supervisor and was told no. It's okay though. ROGERS CANADA was there before 8 am putting internet back in. Bless you Rogers for fixing Bell mess up.

We have had technicians at the house 4 times in last few months yesterday was one and phone is out again if this keeps going we have no other option but to disconnect the service as we are paying for no phone service

Bell customer service is just horrible. we've been calling in multiple times a day for a month had a tech here three times and they can't get a permanent fix to the problem. When they try to fix via our phone call in they have us running all over the house unplugging and plugging back in our modem and three receivers. Then they have the nerve to say we 'll be charged for a tech to come to our house to fix the service we are paying for that doesn't work. We don't watch movies anymore as it's too disappointing with having to reboot the system all the time.

Bell made me stay up for 4 hours saying their system is down to tell me the my account holder has to call in. If they told me 4 hours ago I would've made that happen. Now 4 am and I need to make emergency call international and im not able too. They keep telling me try in one hour and restart phone. 3 times prior to asking for account holder. Account holder is my sister and she's at work 4 am. I didn't ask for any private information or major changes I just asked for activate services of plan add on.

Agent info

Bell
PREV1511
Gabby

the customer service is horrible sure they get back to you but they don't solve the issue that i was hoping for them to solve, instead they ask you about the products that you have with them

Attempted to negotiate a better deal with bell before switching to Rogers and they would not negotiate a better price

Does anyone ever look or care?
Maria Ferranti, VP of Bell Mobility Collections
After Numerous calls to your collection agency to say the customer you are trying to reach no longer lives here! 2 years later and still getting I'm still getting transferred to 5 different departments. Also I started asking for employee name and/or number, got hung up on. You are unable to change the address? Because I'm not the customer and can't verify the account! Most in efficient service I've ever come across! How long will I continue to receive these bills?? I'm not by our customer!!! Explained this every time!!!

I was transferred to a lady in the Philippines for technical support, she made me unplug my modem 6 times and still couldn't resolve the issue, then she hangs up on me. I then called back and insisted on having a Canadian technician come to my home who then had everything up and running. Having said that, their rates and service is way better than Rogers.