Customer Service Scoreboard
A disappointed single mom of three who was taken in by a door salesman and the promise of better prices and faster wifi. I had the sub standard services for only a few days and now have to pay a late cancellation fee and cost of said services along with a late payment fee. I regret leaving rogers for this and wanted to let others know so they don't have to go through the same challenges.
They are disgusting. Bad tech, rude agents and call centre is a hellscape of esl unintellible nasty people who read off a script and whose endgame is to avoid dealing with the problems you have and instead keep repeating themselves to bully you into paying more to get your issues fixed. I am look for an alt in 2023 they clearly hate their customers.
I am owed $36.75 refund from Bell for Bell not being able to hook up a new prepaid hotspot account to my Ford Ranger as the Bell server was broken (as per the conversation with Bell technical services). I have not received one second of service on the account. I have been through 19, Nineteen different ATT and Bell staff (not including web page and emails on escalation forms)trying to get this resolved. At 430pm yesterday a Bell accounting department supervisor told me I would not be getting my money back under any circumstances and it doesnt matter who I talk to because Bell does not refund prepaid accounts. I have documented my journey through the Bell customer support system, all the 1-888-537-9999 and 1-888-466-2453 and 1-800-667-0123 attempts I have made to get an answer and being transferred into their non-answering services. I had an ATT call center supervisor (who volunteered to stay on the line until the situation was resolved even though this was not an ATT issue it is a Bell issue.)on the line with me yesterday as I again tried the 1800 numbers so he could verify that Bell numbers just keep looping back to the same 1-800 numbers as we tried to navigate Bell Canada's labyrinth of very poor customer service. He was on the line as all the Bell Canada employees stated they do not refund money for services they have not supplied because it is Bell Canada's policy not to give money back from prepaid accounts. It has been suggested I first go through Bell Canada's escalation system and give them all opportunities to make this right. All of their call center staff (Just keep hitting the #1 button until someone picks up) are not authorized to make decisions and are only capable of "call the 1-800- number type responses even the supervisors, this is a total waste of time. They will put you on hold for 10 minutes at a time, tell you they are talking to their supervisor then come back online and tell you they are not authorized to help you please call one of their 1-800 numbers which loop you back into the non answering response system. I believe the statement on the customer service web page should be rewritten as I have never experienced such poor customer service and indifference from call center staff (of the 19 people I have interacted with 4 were extremely helpful but were not authorized to help me out and were again transferring me to people who could not help or were not authorized to deal with this issue) as they passed me from one person to the next and just giving me the same 1800 number to call which no one ever answers. I was routinely sent from ATT to Bell Canada as neither company owned the problem and constantly transferred this issue back and forth. ATT sent me two nice letters explaining in detail how this was not their problem and i should call one of the Bell 1-800 numbers. I personally have spent well over 8 hours calling and being put on hold, never mind the time and effort of the 19 people for what is a very simple task. Bell did not supply a service they were paid to provide through their broken equipment that I had no influence with so a refund should be issued immediately. They removed funds from my credit card, there is no dispute, they even admit they have the money, it took less than 30 seconds, their solution is to credit my other Bell account, the major issue is I have no other Bell count and judging by the service will never open another one.
Yesterday at 430 I was told a Bell escalation manager would call me back within 2 hours as I had requested an escalation, no one has ever called me, I have always been the one to initiate contact.
If I could give a negative number on their evaluation I would suggest, under no circumstances should you be giving any business to Bell.
Phone in to resolve a problem and after speaking with 4 people then they want us to speak with a 5th because of poor customer service. You would think they would treat the people that afford them the protection of the CRTC that they use to gouge us that they could take a little of that money and put it in customer service .
In October and November 2022, I encounter fraudulent attempts. First, my phone connection with my Bank somehow got blocked. Bell refused to take any responsibility. They assured me that my phone line is excellent, and even asked me to advise my Bank that there is a hacker inside their system.
I spent many hours, and made every effort, to help the Bank and Bell find a solution. That time, many phishing attempts appeared in my email, and on my phone. In the end, it turned out, the problem originated from Bell line.
Meanwhile, I paid my Bell bill in advance, I paid even more that I had to pay.
The money disappeared. Again, Bell refused to take any responsibility. They asked me to call my Bank, again and again, even to make an appointment with the Bank Manager.
The Bank easily found the records of my payment to Bell, and confirmed, repeatedly, that they transferred the money to Bell, immediately.
Even Bell Manager agreed that all details on my receipt from the Bank are correct.
So where is the money?
I have been in good standing both with my Bank and with Bell, for many years. Now, Bell is pushing me into conflicts with the Bank.
The Bank never made a mistake with any of my payments. But over the years, I encountered fraudulent activities from some Bell employees.
I can no longer trust Bell. I can no longer pay their bills through the Bank. I have have no choice but leave Bell.
I spent 1.5 hours on the phone to get one mobile number off my account and on a new account for my adult daughter. We had to repeat our info numerous times to two different people and wait forever. Nothing but problems for a simple task. Then they say they will charge her $50 after such terrible service. Very disappointed in the length of time it took and the customer service as they were not capable of completing the task in a timely manor and both were very difficult to understand when speaking English.
I don't even have bell aliant but these idiots have come to my door 3 times now harassing me to get their services. They have a scripted 10-15 min speech but I usually lose patience and close the door before then because they are rude and don't take no for an answer and keep on with the speech. Can you imagine a world where every billion dollar company has idiots knocking at your door giving you a 10-15 min speech like walmart, Amazon... etc, etc. That's what I imagine hell is like...
One day my cellphone stopped working and realized Bell turned off my service without any notice.
I called them they told me my credit card pulled back the payment. I put my credit on phone with them to confirm no one pulled back payment... bell said in their account , payment was pulled back and they did not accept their errors... I never want anything with Bell again because their dishonest
Bell made an appointment to check on my internet service today, from 12pm to 5pm. They even sent me a text yesterday to confirm my appointment. I waited all day. No calls. No messages. No show! When I called in the simple told me their technicians are done for the day. Wow, what an intelligent observation! Doesn't seem like Bell cares too much about their customer's time, but they sure know how to collect our money. What a disappointment from such a big organization.
It is the worst customer service.
They rescheduled our internet installation for 3 times.
The installation was supposed to be on Saturday, the technician didn't show up, we called them, after 3 hours over the phone, and transferring us from an agent to another, they rescheduled it to next day.
We woke up the next day with a message from them that the installation will be rescheduled to the day after, we called them again, because we need data to work, since my husband and I are working from home and one of the agent told us that they offer 50gb of internet mobility so we can use our cell as hotspot.
We have spent more then 3 hours over the phone again, and they transferred us to 8 agent, from a department to another. Residential transferred us to mobility, and mobility transferred us to residential, with no solution for us. We had to explain our situation to each agent, because no notes were added to our account.
And we got to a dead end with them, with no solution.
Worst service ever!!!!
I don't understand whether nfld is trying to seperate from Canada or bell is ripping money off the people
I have a NB number and kept nb number because I don't need to change my number to get bad reception .......but to actually pay an additional 1 time nfld tax of 119.00 to upgrade a phone and then every month I pay my reg NB tax on my phone bill ......and not one person that I delt with informed me of this extra charge .....not happy
I have the worst expedite with bell. I needed to love my internet to my new place but technician said bell cable outside of the house has issue and they will fix it after 25 days. Meanwhile I was promised the temporary internet and I have been calling bell everyday from last 6 days to get this temporary internet to find out yday that there is nothing called temporary internet so the employees lied to me. Now I am told that I have to wait for almost a month for technician to fix the main issue. I am expected to be without internet for almost a month and they don't care that I work in IT and my work is all about internet. I am going to post my review on every social media to let people know how disappointing bell service is
Phoned on May 11th to get a hook up date for fiber op internet, was told a technician would be here between 8 and 5 on June second, we'll,on June 3rd I called to see why he didn't! The reason, or excuse i was given was there was an issue with the address,(which was supposed to have been fixed in the initial phone call), and because of said reason, or excuse, my hook up date got switched from the 2nd to the 14th, no heads up whatsoever, if I had any other choice in providers, even if it cost twice as much, I would not hesitate to go with them, but alas, bell is the only game in town, and they know it all to well, zero stars would be fitting!!!
Horrible. DO NOT SIGN UP WITH BELL!!!!!! EVER. Go to Rogers. Or anyone.
Was new to Canada. Signed up for an $84 per month internet, phone and TV package for 12 months. A couple month later was being charged $290 per month. 5 months in, was charged $750 for one month. When I phoned them (3 times for two hours at a time) to ask what was happening, just got transferred from person to person. So I never figured out what was wrong. Then got told that my TV somehow got cancelled, so the whole $84 p/m fell apart and I'd been paying for TV, Internet and phone separately. Have subsequently learned from Canadians that I should have never gone to Bell in the first place and should have chosen Rogers, because Bell is famously bad.
Worst customer service business in the world. Outages with no notice. All customer service reps unavailable. Finally Talked to customer service and they said they would call back. No call back. Called again than they transferred me and no one picked up. Spent 4 hrs with no resolution. What a waste of money.
I've been a customer to bell for almost 6yrs and they have always helped me when i needed helped. Today was the worst experienced I've got with one of their agent who made me take the decision to canceled my account with them. I couldn't agree on something with that person and I felt like i wanted to speak to someone else to clarify some things if i maybe was wrong or not and he refused to let me speak to someone else saying he's the supervisor its him who take the decision.
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