Big Lots Positive Customer Service Ratings - page 3

User Reviews, Ratings and Comments

Big Lots customer service is ranked #171 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 48.73 out of a possible 200 based upon 386 ratings. This score rates Big Lots customer service and customer support as Disappointing.

NEGATIVE Comments

333 Negative Comments out of 386 Total Comments is 86.27%.

POSITIVE Comments

53 Positive Comments out of 386 Total Comments is 13.73%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Big Lots

    Customer Service Scoreboard

    • 48.73 Overall Rating
      (out of 200 possible)
    • 333 negative comments (86.27%)
    • 53 positive comments (13.73%)
    • 15 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.9 Issue Resolution
    • 3.6 Reachability
    • 3.5 Cancellation
    • 3.6 Friendliness
    • 3.9 Product Knowledge

Add your review! Return to the main Big Lots customer service scoreboard page

Posted by jonjon1962


i have been shopping at big lots in morrisville pa, so long, my friends are shopping there as well, scott the assistant manager is so much help, and a great asset to your company and that store, he has a kind good attitude, and being a young man as he is, scott is so respectful, thank you for scott

Posted by Anonymous


I want your company to know that I have had the best customer service at your Big Lots store in Clementon, NJ.than I have had in a long time. Rochelle, was the employee who took care of me. She was courteous and attentive while taking care of my problem. She was very busy the day I came in, but still found time to help me. I have to tell you she is a real asset to your company and will keep your customers coming back. Thank You,
Maria whitmore

Posted by Anonymous


store unit #516
associates name-Jessica Murray




Jessica was very courteous and helpful--our purchase was on Aug.20/11

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Big Lots can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-877-1253

Big Lots customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Big Lots corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find Big Lots hours of operation for locations near you!. You can also find Big Lots location phone numbers, driving directions and maps.

Returns & Refunds
Get Help Online

Get immediate support for your Big Lots questions from HelpOwl.com.

Reviews & Ratings

View thousands of Big Lots user reviews and customer ratings available at ReviewOwl.com.

Company News
Undisclosed settlements move Big Lots facility forward in Apple Valley
APPLE VALLEY — Three lawsuits filed against the town in March have been settled out of court, a move that clears a path for construction on the Big Lots distribution center that has been in the works since 2014. Out-of-court settlements were finalized ...
Big Lots opens store with new format in Snellville
Big Lots recently opened its new 'Store of the Future' format on Scenic Highway in Snellville. (Special Photo). Facebook · Twitter · Email; Print; Save. Big Lots recently opened the “Store of the Future” in Snellville. The retail chain said the store ...
South Point Big Lots to open Oct. 13
SOUTH POINT — The grand opening of a new Big Lots store near South Point is set for Oct. 13. A celebration is set for 8:30 a.m. at the store, which is located in the old Kmart building on U.S. 52. The department store closed in 2009. Crews have been ...