Big Lots Positive Customer Service Ratings - page 2

I love Big Lots. I was over there today, and at checkout the cashier handed me a card with contact info. that I could to use if I had any comments or concerns. The only thing different that I would like would be to have the price is on each item.

I'm not sure if I'm on the right page for the Middletown Big lots store.. But I will begin by saying tonight I went into the store and its was close to closing the cashier by the name of Tiffany had at least 3 customers ahead of me she was doing a great job handling all the customers.. She worked very quickly to satisfy every customer without having them wait so long I watched as a very rude customer said some very disrespectful things.. But the cashier simply continue to do her job in a orderly manner. The rude customer said she was contacting corporate well I'm hoping u guys received this first.. This is not a complaint but a compliment to let u guys know that u have trained your employees well... I'm a regularly customer and I have been threw Tiffany line many of times and she is very friendly and helpful..

Just returned from your Colonie store where it was unusually very busy due to a great sale. Staff were very busy assisting many customers. I was interested in purchasing a large seasonal item which was on display and I needed to know if there were any left in stock. I also had questions about this item. I approached a salesperson named "Lori #1264" who appeared extremely busy and was assisting two other customers. She in a friendly professional manner stated she would assist me momentarily which she did and efficiently answered my questions, fulfilled my requests which resulted in a sale and a very satisfied customer. She also was able to smile despite the extremely busy, crowded and noisy conditions. I was also thanked for my purchase. There should be more employees who are able to handle busy, stressful circumstances and still be pleasant & respectful customer service persons like Lori. She is an asset to Big Lots!

I shop at the American Fork store #4489. Just before Christmas I hurried in to purchase a Christmas tree I had seen a couple of weeks earlier. As far as I could tell the particular tree I wanted was sold out. I was sadly standing and contemplating what to do when the young clerk, Vincent, asked if he could help me. I told him my concern and he said he would check in the back and see if there were any left. He quickly came back all smiles with the exact tree I wanted. Then (I am old and clumsy) he loaded it onto my cart, waited with me while I paid for it then took it out to my car. My trunk was almost too small for the box, but he carefully took the time to wrestle it into my car and wished me a Merry Christmas. Such a cute and helpful kid! Made my day! Jeannie Papic

This comment is about your tv commercial. It is the best commercial on tv. The one with the three lady singing. Make a person want to go shopping at your stores. Love it. Thanks nancy in wv.

Wanted to mention the really nice person at Big Lots Auburn, ME that was very helpful with our purchase. Her name is Paula. Thank you.

I want to thank and praise an employee (Pierre) for his excellent customer service, and his genuine assistance with regards to my lost purse. It was found and he immediately turned it in. It contained a large sum of monies that I hadn't deposited. I am forever grateful and appreciate the loyalty that your employees possess. I tried to reward the young man but he declined. I hope there is a reward policy that you have in place at your establishment. The young man deserves to be praised, maybe offered a stock option, scholarship, gift card, or simple lunch on the company. Store # 4328.

Congratulations!



Your store in Warwick Ave RI is making a lot improvements in cleaning, organization, and customer service. I was pleasantly surprised in the last visit on Tuesday June 3,2014.



client,



Blanca

We recently purchased a South Hampton Gazebo at store # 4107 and I would like you to know that the store manager, Nancy, was so helpful. We picked it up a few days later and the employees helped us load it in our truck. Everyone at store 4107 are so friendly and helpful. Thank you again Janie Erwin

The truth of the matter is that most customers don't realize that the issue with service and the employees go well beyond the store management. The real issue is the lack of culture and the fact that the regional management has no interest in discussing the real issues. Poor morale is caused by over worked store management, lack of payroll and a company that is not conducive to work in. They can't find good associates due to poor scheduling and lack of payroll to make it worth working there. So, the next time you go into a Big Lots store and have a bad experience, peel the onion back. The people you call or E-mail are the cause of the problem.

To whom it may concern I would like to give a special thank you to an a employee by the name of mynika mciver at your big lots in captiol heights md Ritchie station market ct. She helped my daughter and son out as they came into the store to shop they are legally blind and have disabilities she had good service and very good customer service skills,she help them get everything they needed even help them return an item they came to return we need lots of people like her workin in our retail stores I thank her so much.

I want to take the time to thank Brandy at store 5259 for making my shopping experience at big lots a pleasant one .She went out of her way to help me find the things I was looking for with no hesitation.its this type of customer service that makes me want to return again. Thanks so much.

I shop frequently at the Pocatello Idaho
store and have never had a negative experience
the whole store is nice and helpful

On Wednesday, February 19,2014, I purchaseed a package of Fresh Finds Green Tea at the Big Lots located in Land of Lakes, Florida. Big Lots store #1649. I paid $3.75 for this purchase. My husband and I normally like green tea, but this green tea was not good. Please let me know what can be done about this. Thank you, Elizabeth Spain

I shop at Biglots store #1411, and I love the great customer service, the neatness of the store. The head manager is what makes this great team. I Love this Store!!!

The Sanford North Carolina Store was and continues to be a wonderful experience. The young man who helped us, Louis, was extremely helpful and professional The store number is #5157. Cashier # 1023389, Louis was very polite and friendly. May The Good Lord Bless You All, and from a Vietnam War Veteran, thank you for the Veterans Day Markdown.

We have shopped at the Big Lots at Signal Butte in Apache Junction for a few years now. It seems to be getting better and better - the store is clean, stock is easy to find and the employees are all helpful and smiling. If they don't know where something is located, they will find out for you. Kevin, the manager, is very helpful and will take the time to listen. The normal thing is to air complaints but it's nice to hear the good too.

Debbie Calvert of the Oak Hill WV store is great. Very friendly and helpful. Beautiful too!

I would just like to comment on an employee at the store in Tucson, Az on Harrison and Golf Links Road. Yesterday, Saturday June 8, i was there and they were extremely busy. There were 3 lines open all very busy. The cashier in the booth was named Janet, she was very happy, smiling, greeting everyone, even though she was obviously under stress. She had a customer with an overflowing cart full of groceries, she had gotten half way thru the cart when she realized her scanner wasnt working right, she had to take all the stuff out and re ring it after she figured out what happened. Her customer was very nice about it, and janet just kept smiling, and working to keep everyone happy. People in the line were glaring at her, even tho it wasnt her fault. I would just like to say that this person made a tough situation okay with her great attitude, and good customer service. She is a reason I will keep shopping there.
Sincerely,
Joe-Kelly Pagel

I bought an outdoor pillow in Lawrenceburg TN on 5/13/2013. There was only one available in the pattern I wanted, but I got it anyway. They were very helpful in trying to find another. I then tried calling several other stores to see if other fairly close stores to Nashville had the item. I called the Franklin, Smyrna, Madison, Hermitage, and Charlotte Pike store in Nashville. At each store, even though I could tell they were busy and in a couple of cases had to keep me on hold for a while, they were ALL extremely helpful and cooperative. I just thought you should know.

I shop at the Big Lots in Middletown, NJ and I just want to compliment the blonde young asociate named Ashley. She is always very helpful and kind.

i had called once, to compliment your staff at your store in Rocky River, Ohio.
but the lady at the switch board didn't have a clue what i was talking about.
i thaught you should know, the your staff at store on Center Ridge in Rocky River (near Westgate) are very helpful people. in particular a young lady name Tina.
in this day and age that no one takes the time to say good things about anyone, i wanted to be sure they had distinguished themselves. And expecially Tina.
thanks,
Mrs. Davis

I have shopped at ANTIOCH, CA biglots since it was macfrugals guess its been about 20 years. The staff has always been super nice and helpful. Their long time stockers are always super informative on the product and help the new ones with their job without putting them down for not knowing. However about October the store changed. It became super messy and onorganized the employees seem depressed and the store atmosphere is horrable not to speak of it takes forever to get through the checkout i have never seen the lines this long. I got in the customer service line thinking it would be faster but the short fat girl with long black hair named jackie that helped us was rude and slow. I was told there was a new store manager and Ken was at a new store. I do not like the new manager she is slow and rude to her people. I feel sorry for her staff she treats them like kids. The people who have always helped me so much she is treating like they are stupid infront of customers. A store is only as good as its director and this big woman is not ken, he was awsome he knew how to keep up store moral and treat a customer. You never seen him just standing around barking orders. Antioch customers will miss you ken.

I just wanted to let you know what a great group of employees you have at the Ocean Springs, MS store. This is pretty much my "go to" store for everything so I am in there a lot and have never had a bad experience, everyone from sales associates to stockers. Please acknowledge them for all their hard work.

I would like to comment about two store managers--Amra in Waterbury Ct and Maura in Bristol CT. I was shopping for a Christmas tree and being unable to find the needed size in Waterbury, I was told by Amra that Bristol had one and she would pick it up for me the next day since she lived in that area.
I felt that was taking advantage so I went to Bristol myself where Maura had the tree ready for me at the registers. such servie is unheard of these days. Kudos to both these managers!! Even high end mall shops would not surpass what these women did.