Blue Cross Blue Shield of Florida Customer Service Complaints - page 3

I Have Spent Weeks Dealing With Fl Blue This Company Is The Worst Ever!
Wish I Never Chose Them.

who the hell signed me up for Florida blue??
clifford k wood
how the hell did you charge my card?

I received a letter from the Graham Group, LLC regarding money in the amount of $371.55 owed to my deceased mother, Mildred C Jolly. This is money from an premium refund account. The address stated where she lived was, Can you give me any information regarding this refund?

Linda L. Olson, daughter

I'm furious, when it get's down to it, BCBS cares about the bottom dollar and not their customer's. If they make a simple mistake, it won't matter, even with the Market Place showing them, it doesn't matter, they want money. I am so disappointed. And if you call the Market Place while on the phone with BCBS, they hang up, they won't wait with you.

My employer has provided access to A Blue Cross Blue Shield Health Insurance. I am trying to evaluate the insurance, but I do not wish to be on a recorded line, The Customer Service Rep (a very nice fellow) told me, he would be able to provide a number that was not recorded if I give him some information on the recorded line. Sorta defeats the purpose of the original request

Customer service is to bad literally to baaaaddd and the jerks sitting over there dont know what is customer service i m from provider office and called customer service and rep over there is so arrogant just BAD customet care .

I work for provider office and called BCBSFL customer service to get claims status before calling I checked availity and found claim is denied for X reason but when reached customer service representative I had a nightmare that I m a criminal and I m being interrogated by FBI, when I said I got info from Availity that claim is denied rep started cross questioning me what is denial reason showing there after confirming every thing she ask me to hold and I donâ??t know what type of software u guys using which is very difficult to navigate and after 20 mins of hold she told me that she will send claim back for reprocessing and this is not the first time every time when I or my fellow colleague call this insurance customer service every one is treated in same way, Please look into this it is better to change urself then loosing a customer, If any one of u can reply on this it will highly appreciated

I called to get some information about health plans, was put on hold for 15 min then someone said the would call me in 5 business day, what a joke

I received a letter in the mail stating my current coverage will no longer be available. I want to know why I cannot view my options before the Exchange opens on Nov. 15. I've been told that I will be able to view the options at some secret date a few days before the Exchange opens. What's the Deal? Why the secrecy? Is this a tactic to frustrate everyone? Maybe it's to show how confusing this all can be when a company makes it difficult for their customers. Does Blue Cross care to comment on how this may make it easier for all concerned? My imagination is running.

I work for a providers office I literally have to sit on the phone for hours before getting a person on the phone to get authorizations. I hate for pts to have insurance because of the lack of userbility of getting a actual person on the line

The Office of Insurance Regulation (OIR) in the State of Florida exists for escalating issues which you are unable to resolve with insurance companies doing business in Florida. Nothing lights a fire faster under an insurance company's feet than getting the OIR's attention and involvement in seeking resolution on your behalf. Documentation in the form of statements, bills, telephone calls with inquiry IDs and representative names, and all written correspondence always help to support your reported issue with the OIR.

This company has gotten me into trouble and cost my family tons of money.

April of 2013 Blue Cross told my mothers secretary I could no longer be listed as her beneficiary because I had A) been out of school for to long and B) gotten married.

My grandmother, mother, mothers secretary, and I were all there and remember speaking with the insurance company and removing me from the policy. This was fine because I had just signed up for military health insurance through my husband and it was my secondary. I was glad it would become my primary.

I used my new insurance for over a year thinking I was done with Blue Cross until I got a $300 doctors bill last month saying my new insurance couldn't cover me because someone filed a claim that I had another primary insurance. (Blue Cross Blue Sheild.) They contacted them for me at my request to confirm my story stating that I had terminated it over a year ago and Blue Cross said that no, it was terminated April 8, 2014!! Makes no sense.

I called my grandmother and she and her secretary who keep EVERYTHING went through their date book. Sure enough on April 8, 2013 it says I was removed from the insurance policy, and she had even written down a confirmation code and the name of the person we had spoken with.

I called Blue Cross customer service and ended up being on the phone from 12 noon until between 3 and 4 pm! All they ended up telling me after I gave them the confirmation code and other info was that they had a recorded call of the conversation in which we took me off the policy in 2014. They refused to give me any proof.

The entire thing makes NO sense. They told US a year a go I was no longer covered. For a whole year I had no issues and then they say it was terminated in April of this year? Then why did someone submit a claim in JULY? I think they must have not terminated it until we called yesterday and then just decided to claim it was an exact year after the actual date.

I called my mom back and we checked through all of our bills and sure enough the insurance company had still been charging for me to be on the policy without us noticing but then why weren't this bills covered under them? They weren't covered at all.

The whole thing is bizarre and theres defiantly something fishy going on. We received to further assistance in resolving the issue and I am left to pick up the pieces myself.

I began coverage in 02/2014 with BCBSFL. Used their website to locate a Dr. who told me, after several visits, that he did not take my insurance, leaving me with several thousand dollars of bills. I made payments for February, March & April and discovered in April, when I went to refill my insulin prescription that my insurance had been cancelled on March 31. I contacted BCBSFL to discover that yes, my policy had been cancelled for non payment in April. I explained that sent April's payment and they discovered that I had so, they stated that they would send me a refund for that payment. Several weeks went by and I received no payment, no calls from BCBSFL, still no letter stating that I had been cancelled. I contacted the marketplace and was advised that I had been terminated wrongly by BCBSFL so they did a review and I was told my insurance would be reinstated. I spoke again to BCBSFL, who was not contacting me mind you, and was advised that yes, my insurance was reinstated. So, back to the website to find a doctor. The address of the office was incorrect on the website and then, when I did locate it, across town from where it was listed, I was advised that my insurance card was inactive. I contacted BCBSFL and they verified that yes, my insurance was inactive due to bills I owed for the months that they had cancelled my insurance. WHAT??? I was cancelled and had no coverage at all, how can you possibly charge me for a service that you were not providing? Terrible, bad, horrible experience. I will never deal with them again and would strongly recommend others not do business with them either.

We have been members of BCBSFL for over 8 years. Calling today with a question re benefits that is not defined on the website and have been transferred to 4 departments (benefits, billing, sales, website verificaiton). Getting different answers from each for the same question. Then put on hold for over 35 minutes waiting for supervisor. Once supervsior comes on line the call dropped & no one bothers to call back. Have over 3hrs 45 mins on the issue and no info received other than what one person said is not accurate. very frustrating. The training for their reps is very basic and there are not enough upper level staff to support them.

Located a new doctor from Blue's Doctor locator page on their website. Went to doctor for routine medical exam. My plan allows 2 routine exams per year. Received statement from Blue indicating a charge applied to OUT of Network provider. Doctor billed me for half the cost. Attempted to resolve issue with Blue to no avail. One rep (Sue Ellen) even hung up the phone on me! Doctor is sending me statement for balance showing it more than 30 days past due. Soon, they will report bad debt to credit bureau. I will just pay the balance and not pay my next insurance premium. Can't enroll in another plan until Nov 15 under this BS Obama health care crap. But on the enrollment date, I will sign up for a different company plan. I should have known not to select Florida Blue. I remember bad experiences years ago.

Worse insurance company ever.

Apparently the "Member Services" department does not have telephones or can't find a way to answer them.
I signed up for coverage in December 2013 and all went well.
I turned in a request to have the premium deducted from my bank account on February 5, 2014. The bank account information shows in my account but BCBSFL does not use the information. I get a payment overdue statement every month and have to deal with it manually.
My calls to the member service phone number ALWAYS put me on hold. I have been trying for months to get to speak to a real person to help with this problem. You would think they would like to get the money automatically each month!!! No such luck.
I have sent emails via the web site but never get a response.
I realize that my complaint might be considered minor, but what if I had a serious issue and had to contact the so called "member services" department. (The ones with no phone service)
I now wish I had looked at other insurance providers for my coverage.

WORST customer service ever. I sent an online message to them 5 days ago and the web site states that a confirmation email will be sent to me within 24-48 hours to let me know they received the original message. Obviously that didn't happen. I've sent them another message, much less polite than the first one, so I'll see if they respond to it. They played "bait & switch" on my specific plan's in-network providers.

This all started when BCBS FL did not clear an online payment I made for over 30 days.

After 30 days the bank will cancel outstanding online payments for customer security.

Since then I have made 2 payments by phone and was assured I had til this Friday to pay the balance.

Now my policy is cancelled.

And the only resolution I am being given in a 48-72 hour call back from a supervisor and up to 10 days for policy reinstatement!

RIDICULOUS! UNACCEPTABLE!!!!!

I have medications i need, doctors appointments I need to go to - I have health problems!!!!

I have been a policy holder since I was about 28 years old - even before the illustrious Obamacare nightmare - and this is how BCBS treats me????

I am contacting an attorney and plan to sue for damages based on this treatment unless this is resolved immediately and to my satisfaction.

Not to mention their customer service call center is filled with useless, rude, ignorant people who do nothing to solve anyone's problems although they are happy as HECK to take money from me.

Customer service simply does not exist. I am locked out of my account. I am currently on hold for 90 minutes. SUCKS!!!!

Signed up with them late last year but had to change the policy in February. Despite regular calls to their customer service, the billing issue I have with them is still not resolved. If you get hold on someone in customer services, they want to transfer you to billing, but billing says they do not have access to the correct information and I need to talk with customer service. Each call is always over 1 hour because of the long wait. The last two times I was promised a supervisor would call me back - first time within a week, second time, within 48 hours. Got no call and now I will have to waste another precious hour of my day calling them. On the other hand they are great at sending me billing notices that are wrong and calling me threatening to cancel my policy. Can't say they are not trained because they certainly know how to dish out the platitudes. Really pathetic. When you have to rate Comcast higher for their services, someone senior management in Florida Blue must realize at some point that something might be wrong?

OMG. Who can do something about this? Are we going to let FLORIDA BLUE get away with this mess? Back on December 23, 2013 Florida Blue debit my personal account $380.40, by January 20, 2014 to find out why I was not send an ID card, to my surprise nobody in costumer services knew about me. I ask to be transfer to the finance dept. (I was sure they knew who i was), instead, i was given another number to call. 15 mins of my precious time gone. 40 mins later I'm calling Again, nobody knew me. The call dropped (I want to believe that), so call them back. Finally I was connected to the finance dept. I was inform that "somebody" didn't forward my application to the next dept., another 15 mins. gone. January 23, 2014 I got my ID's card. 8 days later, January 31, 2014, my account was debited $380.40 again. I was angry. Call them back (thank God for unlimited minutes), I ask the lady on the other side of the line why was I debited for the month of February when they didn't even knew who I

was in January 20, 2014. I ask if they can apply the funds from January to the month of February, the answer was "no, that can't be done" so I request to cancel my policy. I was told to wait 10-14 days for the cancellation, because the need to sent the request to the Marketplace. 46 more minutes gone. To my surprise, in February 28, 2014 my account was $380.40 short AGAIN. Should I explain my frustration? Better not! I call my "piece of hell in earth" again. This time I was inform that i was suppose to call the Marketplace. Why was I told in January 31 to wait 10-14 days for my cancellation to be fulfill? 6 mins on the conversation i agree to call the Marketplace. and I cancel my policy. Will continue my Soap Opera with FLORIDA BLUE in another post.

Blue cross Blue Shield is a nightmare we have made 4 payments of 270.00 dollars for a policy and keep getting cancellation notices. Spent hours on the telephone three times they say they are taking care of it. Then they call again asking for payment or the policy will cancel! They have cashed all the checks! We have supposedly duplicate policies one under Obama care one under Blue cross. No confirmation from Obama care that there was ever a policy so another with Blue cross was created and paid for. We cannot see anything on-line it shows two policies and no payments. We are so frustrated ready to call Ken Amaro of TV 12 to get someone to get this straightened out unbelievable that we cannot get this corrected this is what they are suppose to do. If you go to the Blue Cross store they say sorry that is billing can't help you they can write the policy take your money but then it is a black hole. Customer service appears to be unable to fix a problem. Is this customer services problem or a serious company issue I would say the later. We are about to call Aetna and get a policy

I HAVE CONTACT INFO FOR PRESCIPTION COVERAGE.

After many calls "within the system" at Florida Blue I finally got prescriptions authorized at least temporarily. It saved me about $700 out of pocket. Of course I'm told to just pay and I will get a refund. Since I also paid my premium I didn't have the extra $700 to spend.

In December they charged me the correct amount and same day also charged my again for over twice that amount


I called and waited the 3+ hours to reach someone. My bank faxed the info to them as was requested. No response.

In January I called them several times and also used the contact us form on the website and attached a pdf copy of the bank statement â?? no response. In February I called again and was given an escalation reference number and told would be contacted back within a week â?? Feb kita winfield â?? again no response.



I now plan to file in small claims court for return of my $56.06 plus court costs plus $100 in damages mental anguish and lost time on phone on hold and false promises and additional $500 in punitive damages (all to stay within small claims limits) and urge others to do the same.

16 work days since Florida Blue Stole 2 payments from my checking account.
On Feb 2, 2014 I signed on to the FloridaBlue site to initially make a premimum payment via a debit card. When I navigated to the payments page, there was a message stating that FB was having difficulties with processing payments. I said “Fine, I’ll update my Profile by adding the debit card and remove the checking account I used for my January payment and process the payment later when the payment site is working.” After making the changes, I clicked and received a red letter message “You are not authorized to make changes to this account”. I then did a quick inquiry to either try again or to verify the changes had in fact occurred (which they had not) and again received the red letter message. I then had an incident free payment by Debit Card using the telephone, complete with a confirmation number.
To my surprise, 2 days later I discovered 3 payments had cleared my bank accounts.
It has now been 16 business day since I reported the incident and no refunds in my checking account.
Your front line CSR’s are not given the necessary information to handle this type of situation and need the ability to reach out to those within the organization who do have access to the information.
WHEN WILL I RECEIVE MY REFUND?