Customer Service Scoreboard
I purchased a sofa & loveseat from Boscov's around June 2015 for my daughter's family. It was on sale for a very good price. Unfortunately it was a VERY POOR QUALITY purchase and probably not even worth the $599.99 that they cost! Within 2 months, the springs in the seats gave way, my son-in-law tried to fix them only to have them break again within 3 more months. They gave up, tossed them into the garbage and had to find second hand replacements since my money was now down the drain and they didn't have much on their own. I'm very disappointed that Boscov's would sell such inferior products since for the most part I have been very happy with their merchandise. If I had known they issues they were having, I would have contacted customer service and complained at the time, but only recently found out about the problems. This furniture didn't even last ONE YEAR!!!
I BELIEVE THIS IS ABOUT BOSCOV'S CREDIT CARD PEOPLE CAPITAL ONE.
I'm very upset and thoroughly disgusted with CapitalOne Credit card had I known that this was who I would be dealing with when I purchased the box spring and mattress from Boscov's I wouldn't have purchased it. But I did on October 10, 2015 and it was delivered on October 17, 2015. Up until now I haven't received a card or a bill telling me when my payment was due.
I decided to call on 11/23/15 and I spoke to Clinton and I asked him why I hadn't received a bill and he said because it was sent to 1600 E Tulpehocken St., Phila., PA 19138 where I haven't lived in one year. I gave the sales woman all my information with my change of address card on my license when I was purchasing the items.. The box spring and mattress was delivered to my correct address so why didn't the bill and the credit card come to the correct address. I was even being charged $25.00 late fee for a bill I NEVER received. He (Clinton) had the charges removed and I agreed to have a $150.00 taken out of my checking account (One Time Only) on 12/4/2015.
I come home tonite and I'm met with a letter from CapitalOne telling me about my authorization for $150.00 payment that I made by phone scheduled on 12/4/2015. Still no bill and no card.
I call CapitalOne (1800-755-7872) I first speak to Stephanie Juez (SRZ320) she couldn't help me so she put me on hold for 5-10 min or it seemed like it until someone named Angel comes to the phone and speaks to me like I'm a mooroon with a nice nasty tone. She asked if I wants the card cancelled since I hadn't received it and I said yes. She then begins to ask me security questions that she said she had to ask just like Clinton did and when we finished she said I didn't pass the test and therefore couldn't receive a card. That's when I totally lost it and told her to keep her dam card and I would contact my lawyer.
The treatment I'm receiving because of a mistake you people made is unbelievable.!! I
If I don't get any satisfaction form this customer service I will take it as far as I can until I get some results.
VERY DISGUSTED...
I had a bed delivery today. .I asked the two gentlemen to please take their shoes off or to wear covers as I have brand new white carpet in my bedroom. .they didn't comply..also they said the extra part they left were just that. Extra parts...they were part of my side rails on my sleigh bed that they didn't put on...While they were nice ..they didn't respect my wishes on the shoes and we're too hurried to put the parts on correctly. ..?????? Not happy...
I can't believe the message I received today from boscovs.com customer service. I made a purchase online for 20 1 gallon beverage dispensers. Of course because of the dollar amount the order came with free shipping. I completed the order, paid with a credit card and received an email confirmation of the order. Two days later I receive a phone call from their customer service informing me that they want to charge me additional shipping? Why? Because they have to ship a few units from their store locations?? Wow, talk about poor customer service. I will never be purchasing from them again. Now I have to run out and find new beverage dispensers for a party I am hosting next week.
Boscovs.com has horrible customer service. If you need anything in quantity and you need it in a hurry, don't get burned, order somewhere else. How unprofessional!
i was shoping at bosco on sept, 10. 2015. got on ecaslator and fell. ambulance was called. bleeding out of nose badly. didnt go to hospital. they were very helpful then. i want to know why no one called to see how i was doing. is that the way u treat u customers. how in considerate are u. i always shop there. no more. if thats how customers are treated. store upset about this. see my dr. monday. nancy pienkosky.
Incident 1: A few weeks ago, I ordered 2 sets of Patio Furniture. Oder placed on phone. I was told that in 3-4 days, I would receive a call from warehouse to schedule delivery. I did not hear from them for 2-3 weeks!!! Finally I cancelled the order as I placed order elsewhere. After I cancelled the order, I receive multiple calls from Boscov's asking for confirming delivery. Ridiculous! I informed them that I had requested for cancellation. Even after that, I received call twice asking for confirmation for delivery. Finally it got cancelled and I got my money back... What a waste of time!!!
Just 4-5 days ago, I ordered a "LazyBoy" sofa set in the store in Woodbridge. I was promised delivery on Thursday. I categorically made a request that I should get at least 30-45 minutes notice before they arrive at home for delivery. I get an automated voice message mentioning they will be home in 10 minutes. I immediately left for home. While I reached half way (20 minutes left to reach home), I am told they have other orders to manage and I will have to request re-schedule of delivery. I had just moved in a new house and had planned for house warming party with guests coming in. Had to cancel that just because Boscov's said they can't deliver before a week!!! I definitely need compensation for this trouble...
Never again a delivery will be requested from Boscov's by me or any of my known people!!!!!
For probably the past two months that I have been into shop at boscovs in Frederick, their price check machines are not working and I've heard employees say that they aren't going to get fixed. I think that is ridiculous because I know they have other things to do than just price check stuff for customers all day. I'd hate to be one of the employees there at Christmas time because I know people are already rude and nasty. I can even tell that the employees are already starting to get annoyed with price checks especially when they have an armfull of merchandise to put away.
Salibury Boscovs has one of the worst retail exchange/refund policy I've ever had to deal with.I'm 76 years old so I've shopped alot in my life.Tried to exchange a sweatshirt my daughter gave me for my birthday,the sales clerk told me being the price tag was removed but designer tag was still on it they had to knock 10 dollars off the sweatshirt.I was so upset I said its still tagged never been worn,I also had my receipt my daughter had given me,plus they had lots of the same ones on the display rack.The sales clerk said that's our policy.I told her that was terrible.I said to her your not going to take my sweatshirt and sell it for regular price and take 10 dollars off of it from me,I left the store with it.Buyer Beware make sure everything you buy fits and don't remove tags even if you have your receipt.
Boscovs of Salisbury use to be one of my favorite stores for many years,after my experience tonight.
I don't feel the same.I bought 4 clearance items for my daughters,2 of the items didn't fit.I with receipt in hand ,tags on the 2 items I'm returning went back to the store.No one was at the register in children's ware so went to next department which was Junior's ware.The lady(department manager) at the counter said she could give me a refund on the pants but not the Christmas dress.I then said why she said well this dress tag doesn't go with this dress,I said that's the tag that was on this dress and still is.She said no that's not the tag you paid for on,this dress.I said excuse me,now your calling me a liar,with my receipt in hand,she said well it is a seasonal item,I told her I was told it was refundable before I bought it.I asked to speak to store manager who also told me no refund,then he tried to say well it has a small snag anf looks worn,Isaid this is the worst I've ever been treated by customer service,then said I would not shop there anymore,he said ok that's your option.Boscovs did all this to me over a 6.99 clearance dress.If they don't want to refund clearance items this should be said at time of purchase,instead of consumers like me that spend hundreds of dollars being called a liar in so many words.I work at PRMC with alot of other shoppers that will hear about this. and I'm a very respected person and considering speaking with a lawyer about this.
Salisbury, MD store make sure you check your bag of items before you walk out, if they accidentally or intentionally forget to put an item in your bag, you are not going to get any help and it is your loss according to the Lost and Found Department there with the rudest lady working on New Years Day. Has happened to another lady I work with also, so please be aware.
I purchased 2 couches at Boscovs. the back of the couches are 3 attached pillows with zippers underneath to hold in stuffing. I realized one zipper was broken so they sent someone to fix it. OK for awhile ,now its broke again. I called customer service and was told my warrenty is up so now I have to pay to get it fixed myself!
My husband bought me a ruby ring in February of 2014 from Boscov's with the LIFETIME warranty. As soon as I go the ring I needed to have it resized so I immediately took it in. I received the ring back on the 28th of February and I then had the ring on for 4 hours and the stone fell out, and I found the stone. I took it back that day and asked them to put more prongs on to which they refused to do and said that if it kept falling out they would give me a new ring due to having the warranty. I received my ring back on the 9th of March. By the middle of August of 2014 I was putting away groceries and the stone fell out again but this time I could not find the stone. I took it into Boscov's and was told it would be covered due to the warranty even though I didn't have the stone. Today on the 5th of September I received a call stating my ring was in but they needed to talk to me. When I contacted them they told me they would not replace the stone because it was outside of normal wear and tear. So putting away the groceries is beyond normal wear and tear. The manager of the store eventually authorized a new ring for me but stated that this was the last time they would replace a stone. So they are no longer willing to uphold there LIFETIME warranty. I again asked them if they could put more prongs on to help the stone stay in, which again they refused to do. I have ONLY had the ring for a little over 6 months and the stone fell out 2 times. So they are willing to give me a new ring but are not willing uphold their LIFETIME warranty on the ring. If the stone fell out 2 times in 6 months, what is the probability that the next one will last only longer. Then when I do have problems with the stone or the ring....they are not willing to fix it. NEVER BUY JEWLREY FROM BOSCOV'S AND EXPECT FOR THEM TO UPHOLD THEIR LIFETIME WARRANTY. The LIFETIME warranty of my ring was 6 months. I will never buy jewelry from Boscov's and I am hoping that my comments will prevent others from buying jewelry at Boscov's so that they do not have to go through the same frustrating situation as I did.
A security tag was left on something I purchased (by a very rude cashier who made me feel as if I was bothering her when I asked to be rung up). When I returned to have it removed I bought something else and ANOTHER security tag was left on. On my 3rd visit to have the tag removed the cashier did not speak to me and was talking poorly about another customer with the stock guy the entire time she was ringing me out. No thank you, goodbye or anything. Again as if I was bothering her. Worst customer service of any store I've shopped in.
A few months back I called for service on my Haier Dryer that I purchased from your Colonie Center store a few years ago. It had an electrical short that resulted in burnt wires that for some reason were left sticking out of the safety plate when originally installed. I had no reason to have to look at the back of my appliance for the two years or so that I had the machine. It wasn’t until the “spark and smoke” occurred that I was aware of the shoddy safety plate. Thank goodness I was in the laundry room at the time, or that it wasn’t a major fire.
The appliance was under warranty at the time so I called for an appointment for a “Technician” to come to the house. He came and checked the dryer, but needed to order parts/wires and that he would have to come back. At this point I was still under warranty, but since he didn’t have the parts to replace it at this time, his next visit in about a week would still be considered under the warranty even though at that point my warranty would have been expired.
A few nights before his return my Haier Washer, that I bought as a set with the dryer, stopped spinning out water. These are only 3 year old appliances!
The “tech” came back in about week or so to replace warranted parts (shorted out electrical wires) for my dryer. I told the rep I had a problem with the washer as well. He told me it’s probably the water pump. I asked him what would something like that run? He said “probably about $20 for the parts but about $60 for labor”. I said “Well in that case I’ll fix it myself, but would you know the part number for that model. With his tablet in hand, and in about a minute or two, he found the part number and told it to me. I said Thank You!!
When I received my bill with a charge for “Parts and Labor”, I called to clarify that my dryer was still “under warranty” at the time. I was told it was a charge for the washer! The “tech” charged me for giving me the part number! And your customer service people agreed!
If the “tech” would have said “that information is going to cost you $30” – I would have looked it up myself!
You pride yourself on your customer service and your courtesy. How is that being courteous and caring to your customer? Considering the fact that both appliances had major problems beginning just their third year of use? The rep I guess wasn’t getting compensated for the trip, so he had to tack on the “consulting fee”?!
Love shopping at Boscov's because you carry variety of name brands and the quality of most of your items is very good. The only thing I have negative to say is you have no carts. Went shopping today and had to take some purchases to the car then go back in to finish up some shopping. Could have bought more but was tired from walking around the store with all the items in my arms, and I wasn't going to the car and back in again. Lot of people were complaining because they only had about 10 carts in the store, if this many. You lost sales do to the lack of carts. Think about it! (Actually had to put items on the floor next to cashier because I couldn't hold all the items) Please purchase carts for your store. This was in Boscov's at Harbor Mall.(Former Shore Mall,NJ)
I just came home from shopping a Boscovs Palmer mall in Easton pa
I was double charged on 2 items and did not recieved 75% sale I think on 2 items.
Employee was on phone the whole time she was making transaction.
No thank you, no can I help you?
We made 2 seperate purchases, in first in home goods (decorative pillows purchase) employee was frendlly, helpfull and gratious. 2nd purchase with overvcharges was my worst experience at any store
Stefan
A letter sent with no response:
I would like to make you aware of an issue Iâ??m having with a charge on my bill that your â??AURepairâ?? department feels is valid.
A few months back I called for service on my Haier Dryer that I purchased from your Colonie Center store a few years ago. It had an electrical short that resulted in burnt wires that for some reason were left sticking out of the safety plate when originally installed. I had no reason to have to look at the back of my appliance for the two years or so that I had the machine. It wasnâ??t until the â??spark and smokeâ?? occurred that I was aware of the shoddy safety plate. Thank goodness I was in the laundry room at the time, or that it wasnâ??t a major fire.
The appliance was under warranty at the time so I called for an appointment for a â??Technicianâ?? to come to the house. He came and checked the dryer, but needed to order parts/wires and that he would have to come back. At this point I was still under warranty, but since he didnâ??t have the parts to replace it at this time, his next visit in about a week would still be considered under the warranty even though at that point my warranty would have been expired.
A few nights before his return my Haier Washer, that I bought as a set with the dryer, stopped spinning out water. These are only 3 year old appliances!
The â??techâ?? came back in about week or so to replace warranted parts (shorted out electrical wires) for my dryer. I told the rep I had a problem with the washer as well. He told me itâ??s probably the water pump. I asked him what would something like that run? He said â??probably about $20 for the parts but about $60 for laborâ??. I said â??Well in that case Iâ??ll fix it myself, but would you know the part number for that model. With his tablet in hand, and in about a minute or two, he found the part number and told it to me. I said Thank You!!
When I received my bill with a charge for â??Parts and Laborâ??, I called to clarify that my dryer was still â??under warrantyâ?? at the time. I was told it was a charge for the washer! The â??techâ?? charged me for giving me the part number! And your customer service people agreed!
If the â??techâ?? would have said â??that information is going to cost you $30â?? â?? I would have looked it up myself!
You pride yourself on your customer service and your courtesy. How is that being courteous and caring to your customer? Considering the fact that both appliances had major problems beginning just their third year of use? The rep I guess wasnâ??t getting compensated for the trip, so he had to tack on the â??consulting feeâ???!
Iâ??ve shopped at your store numerous times and consider it my â??store of choiceâ??, but this has put a bitter taste in my mouth. I look forward to hearing from you on this matter in the near future
Thank You
Scott Mc
The worse customer service. Instead of trying to help you it seems they try to hurt you. Conesending, care less, excuses,pass the blame on someone else. no satisfaction at all. Never return call from them. I will never buy from them again and will advise others to STAYYYYYYY
away from boscov's.
I've shopped with Boscov's online quite a bit, but I'm finally through with them. More often than not, I've received damaged or dirty merchandise (missing buttons, infant's clothing that looked like it had been spit up on!) or just the wrong item all together. I don't know who they have pulling orders for shipment, but they need to be fired! From the looks of this board, it looks like shopping in the stores isn't any better. Better wise up, Boscov's, or soon you'll be the next department store to bite the dust.
I contacted the Camp Hill Mall store on Wednesday, 12/26/12, regarding a Serafino Bonded Leather Recliner w/ottaman. I was not able to get to the store to try it, so I spoke to Dave, salesman, and he took my order over the phone. He suggested to me the extended warranty available for this chair for 5 years for a fee of approx $40. I asked him if I was not happy with the purchase, could I return it. He said "yes" I would have 7 days upon my picking up the merchandes to return. After my husband but the chair together, I sat in it for a few hours that evening and found it uncomfortable and hurt my back. I contacted the store, they gave me the Customer Service number to call for an authorization number to return it. My husband and I returned the chair to the store on New Year's Day, only to find out, that I was not going to be reimbursed for the extended warranty of $40, nor was I able to keep the kit that was provided to me when my husband picked the chair up. I was told that my contract stated that I would not receive any return funds for the warranty. The unfortunate part is I did not see the warranty information until my husband picked the chair up at the store and brought the paperwork and "kit" home. I did not open anything up to read as I knew shortly thereafter I was going to return the chair. My complaint is that the salesperson should have advised me over the phone at time of purchase that should I decide to return the chair, I would be out the $40 for the warranty. I was not advised and was a litle more than disappointed in Boscov's handling of this return. I can state that I will advise any Boscov shopper to not purchase the extra warranty unless they know they are more than 100% happy with their purchase.
Dissatisfied customer of Boscov's!
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