Brookstone Customer Service Complaints - page 2

Twice I have talked with a Customer Service person and twice they have promised to send me a label to use to return an item for credit card refunding. As of this morning, no label has come to my email account. I have checked "junk mail" as was suggested and nothing is there either.

Can I have action today? I am getting frustrated with your company.

I have had horrible issues with customer service the last 2 orders we placed with Brookstone. Problems both times not receiving what we ordered and the confusion on their end was unbelievable when trying to resolve. Our latest issue has resulted in the utmost in what not to do in customer service. I rarely ever write reviews, but I have to say, this is the worst CS I have ever experienced. We even received a call from them at one point asking that we call about the order and when returning their call, they had no idea who called or what for. They have all the signs of a business going down the tubes. If not already, it won't be long.

I have never been so disgusted with customer service from a major company. An order was placed on Dec. 8. Called on the 13(William), 18(Alicia), 22(Ashley) getting no where it seems. Also on the 22 , spoke to Jaime(supervisor) whose first comment was (I'll credit the order). I cannot believe someone like this holds such a position.