Posted by Anonymous
Service in the Alcoa TN location leaves a lot to be desired. There looked to be a whole 2 people in the restaurant tonight when I went to pick up my online order. I stood in the lobby for 5 minutes waiting to be acknowledged. Once I was acknowledged the staff was unpleasant as well as rude. Her comments were snarky and sarcastic. She made it very clear that either she didn't like her job or she just didn't want to be there. Their customer service is going down the toilet, no wonder the restaurant was practically empty.