Cadillac Customer Service Complaints - page 2

Like many others who own a Cadillac escalade, and I've read other Cadillac owner complaints about their door handle problems, I too am very dissatisfied with the escalade door handles breaking. This will be the fourth one to break.This is not a cheap repair at Massey Cadillac in Orlando. It would be right that you the Manufacturer would at least eat part of the repair cost since you are aware of this constant problem. Please. Please respond by e-mailing me.

Cadillac, please do your dealer and your brand a service by getting Cadillac of Novi to include a female in their TV ad showing their new car sales people. Thank you, Pete Effinger,

I bought a Cadillac CTS-V back in 2004 new. After getting the automobile home, I noticed that when I used the Onstar Navigation System, it would often have me located in a complete different area and in some instances in another state. After I talked to several dealerships and had my car serviced at them, the problem remained for three years. I finally called Cadillac and was told that I would be credited for the time that I had been paying for onstar and did not have the full services of the system. I was told that they would issue the credit after I had the car fixed. Four months later, one dealer and a Cadillac Representative figured out what was wrong and got the car fixed. When I called for the credit that was promised, I was given the run around, said that it was not documented that anyone had told me that and denied the credit I had been promised but offered something much less just to go away.

I recently purchased a used Cadillac from Frank Kent Cadillac in Ft. Worth TX. The salesman said they thoroughly inspect the vehicles before customers take ownership. I purchased the vehicle on 12/11/2015. I returned the car because major scratches on the hood that we could not see at night, when we purchased the vehicle. I also informed the salesman that the brakes felt funny at high speed when I stop, I also told them the temperature gauge was too high like it was running to hot. The salesman had mechanics at Frank Kent check my car and they said they couldn�t find anything wrong.
My car started to overheat so I took it to Firestone in Wylie TX. On 01/09/2015 this is where I usually service my vehicles. The technicians found a wrench stuck in the dual fan systems, they also found a leaking valve-cover gasket. I called the dealership on Saturday 01/10/2016. No one returned my call. The cost of the repairs will be 300.00 for the valve cover gasket, and 866.00 to repair the fans that are now inoperable. They were supposed to have removed any minor dents or scratches and checked the car like a certified vehicle. I have all of the records when Frank Kent serviced the vehicle in the past. So far no one will answer emails or phone calls.

So my Horrible experience began 11/10/2015 I discovered I had a flat tire on my 2014 Cadillac CTS Coupe and discovered the car didn't come with a spare only a compressor ( I was never told there was no spare and never received wheels either from the dealer I purchased car from), so took it to local Cadillac Dealer (Cutrubus Cadillac in Ogden) to repair and drop the car off at 8:30 am to Joshua in the Service Dept. I was told I would receive a call if it could be repair or if it needed to be replaced, never received that call so I called back at 12:30 pm to get information since none was shared with me. When I called at 12:30 I spoke to Joshua and I was told tire could not be repaired and needed to be replaced and they were looking up prices and will callback with prices. So again no callback and I called and spoke to Joshua again at 4:30pm 11/10/2015 and was told the same tire was discontinued and they would have to put in a special request to Michelin for that tire and could take weeks or buy 4 new tires (required for the car since its Leased and has to be returned with same tires). So I tried myself to find a used tire to put on for temp use while tire is ordered by no tires found in salt lake area. So called in 11/11/2015 to see what could be done and if any other options so I'm not left without a car for over a month plus having to pay the lease with Joshua no options given, explained why should I have to buy 4 new tires priced $900 -$1350 (I know the prices because of course Joshua tried to offer that) when only 1 needed to be replaced. so I decided to call GM Consumer Affairs and I was connected to Serena at 866-790-5600 ext. 5911595 and she was very helpful and ask what I expected which was get permission from leasing company to put a new recommended tire on that's in stock or give me a loaner car or get a rental car for me since I am paying for lease and ready and willing to buy a tire. Serena gave me contact info for Hannah Hernandez at Cutrubus Cadillac the Customer Experience Manager and said she was contacting the dealer now and I should receive a call within 48 hours. I received a call from Joshua from the Service Dept. 1 hour later with a more open ear and ready for ideas, and told me he would call me later once he found a solution. Joshua did call me back like 1 hour later and said they spoke with Ally (my leasing company) and got permission to put a different but new tire on the car and there would be no issues with returning the car at the end of the lease. So Joshua then said the other tire wasn't in tire now (although yesterday I could have bought a set of 4 ready to go) and they had to order and would only take a day or 2 and he would call when tire was in. So 2 days later 11/13/2015 at 4:30 I call because I received no call again and of course get Joshua again and he tells me there are delivery issues and problems on the east coast with storms and it is holding up the trucks and tire would be here Monday now, so I understood be explained my dissatisfaction with their Customer Service at this point because no one calls to rely the information and he apologizes for it. So being very upset I can Hannah Hernandez and explain the situation and she said to give her a few minutes to get the information and make sure things get done. She calls back in 10 mins and begins to tell me that the tire is there and the problem is there's no wheel lock to take wheel off to change tire and needs to be ordered, or they could get off but have to replace the lug nuts with new ones and the needed my permission but I never got that call about that issue. So I am now more upset because I'm now lied to by Joshua, first Joshua lies to me and now they are lying to her because how did they take the wheel off in the first place to know it could not be repaired and they were going to take the tire off so I could get it repaired somewhere else and I was to bring a used tire for them to put on and they said fine no problem. I was never told that they don't have the wheel lock and it was never an issue to anyone but me because I never received the wheel lock when I first got the car. So after Hannah hearing me out she told me she was going back to get the right information and a day that my car would be done and that she leaves at 5pm normally but will stay later and call me back to have this resolved. IT'S NOW 7PM and no callback for Hannah Hernandez the Customer Experience Manager WOW!!!

I purchase Cadillac escalade..the outside trim is peeling all four windows and the handle broke..made out of plastic...the mirror dont fold...I would like to know if...I could have Cadillac replace them at no charge

Don't buy a Cadillac especially from Cadillac of Lake Lanier in Gainesville, Georgia. Terrible follow up and follow through on a service issue on a new Cadillac CTS. Cadillac corporate customer service is equally as bad. You call and call and they put you off and never call back.

Beware of the Cadillac cars!

We have a 2011 CRX with just over 54000 miles. The car has been into the shop 2 times for the same air conditioning problem. Starts off blowing cold air and fan setting 3. After about 2 hours we must increase the fan until it is max to stay cool at 82 degrees. The temp will continue to get warm and fan speed drops to very little air flowing. We are told the AC works fine.

I bought a Cadillac SRX two years ago in the state of Texas from Sewell Cadillac because they are known for the BEST CUSTOMER SERVICE, but I live in Louisiana and the Cadillac dealerships that are near my home have given me the WORSE service ever!!! The very first thing the service advisors as well as the service managers do when I bring my car for service; they ALWAYS ask if I bought my car from their dealership? They know prior to my arrival that my car was not purchased there BUT they still ask and look at the SEWELL emblem on my car and then proceed to act like FOOLS! GM DOES ABSOLUTELY NOTHING in correcting these dealerships for their EXTREMELY POOR CUSTOMER SERVICE AND FOOLISHNESs towards customers who purchase their vehicles from out of state. I have learned a lot about GM and CADILLAC. I wish I would have done better research. I currently have to drive over 70 miles to get my vehicle serviced and depending on how that service advisor feels that day will reflect in the service I receive. I have given this dealership an A for great service BUT if I receive great service, the next visit will be AWFUL!!! And if I call about a problem, then the monkey shines start. I know why GM is in so many lawsuits now....customer service has gone straught to the trash

I purchased a new Cadillac from Cadillac of Knoxville, Knoxville Tennessee ("the dealership"), in March of 2015. The general manager at this establishment is John Jackson. When I washed the vehicle for the first time, I noticed several blemishes in the finish and on one of the wheels. At this point I had only used half a tank of the gas that was in the car when I took delivery. The car is kept in an enclosed garage when not in use. Additionally, when I picked up the vehicle, it had a front license plate holder installed; front plates are not required in my state and I requested that it be removed. Since the part had been riveted on, instead of using the screws provided with the car, I had to leave it with them for a day so they could remove it, fill the holes, and paint the repair. When I examined the repair before taking the vehicle, I saw that a sloppy job had been done; the holes had not been filled evenly and for a space of a couple of inches beneath the grill, the paint was all "globbed up". It looked like a kid with a spray can did it. When I pointed this out to service personnel, I was told to let the paint dry for a couple of days and they would buff it out. Shortly after, I received a letter from the general manager of the dealership stating that he wanted to make sure I was completely satisfied with the purchase of my new Cadillac, and to let him know if there were any issues. I sent an email to him thanking him for the letter and told him about the problems described above. He responded and said he would like to see the vehicle. I took the car in the next day. He looked it over, acknowledged the blemishes, and said he had a fellow that was good with a buffer and that if I could leave the car with him for a day or so, he would have the man buff the finish. He said he would have someone in the service department take a look at the blemished wheel at the same time. He said he thought that would take care of the problem. I said I would be happy to let him try it. I asked him what he thought about the blemishes, that I had taken delivery of new Chevrolets, Pontiacs, and Buicks, one of which I had bought for my wife about ten days before buying this Cadillac, and all of them had better finishes when I bought them. He said that he "would have expected better from Cadillac". He said he would call me next week to set up a day for me to bring the car in and they would work on it. After a week had gone by with no contact from him, I called his cell phone number and reached his voicemail. I left a message identifying myself, left my phone number, and said that maybe I had misunderstood him last week and that he was waiting for me to call him. I requested that he call me. After another three days with no contact, I filled out my Purchase and Delivery Satisfaction survey from Cadillac. I noted the issues with my Cadillac and the lack of response from the manager of the dealership. Three weeks after my initial contact with the manager, (I suspect this is because he had received a copy of the survey), he called me and asked if my problems had been taken care of. I said "No". He said he had been on a trip and that he spoke with "the salesman", who said I had brought the car in and that the issues had been resolved. I informed him that I had not been to the dealership since the day I met with him. He said he would set something up and call me. The following week I had yet to receive any contact from the dealership. I called Dan Eldridge in the service department whom I have known for many years. I had brought my last Cadillac there for service and he had worked at a Buick dealership where I did business in the past. I asked him to check and see what was going on. He said: "Yes, I think I saw something on the internet about that", (he could have said intranet and I misheard). He said he would check and that we would set up an appointment soon. That was nine days ago. Today I have posted this review, more than five weeks after my initial contact with the dealership manager regarding the issues with my new Cadillac. I am extremely disappointed, to say the least.

I am sorry I purchased a Cadillac. I work very hard form my money.I have been saving for this car for years, since the mid 2000 I have always wanted an SRX from the minute I saw it for the first time. This is the most expensive mistake I have ever made. Poor customer service, filling out surveys and getting NO FEEDBACK. Orange peel paint is the standard, a bad paint job from the factory with dirt and runs in the paint is acceptable, my care leaks something that is staining my driveway and we just had the driveway re-surfaced, and they are telling me it is not. the transmission is horrible. Customer services is horrible. When you go to them for help they answer is you should see the other cars. Who ever designed the seats put this huge seam running down the middle of the seat vertically. My husband hates the car, he cant sit in it comfortably. If I did not pay cash for the car I would have returned it or traded it in for something else. I am very disappointed in Cadillac.

I own a 2003 Cadillac escalade, I've had a battery drainage problem from day one. When I purchased the truck used, I bought an extended warranty , the instrument cluster had to be replaced an I had to purchase a battery. After truck sits more than 2 or 3 days, something drains the battery. I took my truck to the dealership here in Va, after further research I told them of my findings only to tell me there were no recalls for the battery drainage on my year truck, with the plant information were my truck was built.I was told my truck year wasn't affected by the recall.(please help), I have replaced my batterery 4 times already in 3 years.Please follow up with feed bac please to this issue. Others have complained of these same drain problems as well as my power windows, clock reflects 12:00, as well as my CD player an power seat stop working. Each time I've replaced the battery at SEARS they stress its an electrical issue of something killing my battery.

June Of 2013 I Purchased A 2013 Cts. Moss Robertson Was The Dealership. It Has Since Changed To Cadillac Of Lanier.gainesville Ga.my Family Had Purchased Over And Over. I Would Say Do Not Purchase A Car Here Unless You Plan On Using A Different Service Dept. I Made An Appt For An Oil Change And Even With The Appt I Waited Over Two Hours. A New Air Filter Was Put On Also. I Drove The 45 Minute Trip Home Only To Discover The Engine Light Stayed On. I Am Disabled So Another Trip Has Its Problems. But Of Course I Returned The Next Day And Was Told That The Tech Had Neglected To Replace A Line. No Sorry Or Any Other Appologies. I Was Also Told That I Would Need New Tires Nest Change. These Are Michellin And Less Than 30 Thou Miles. I Was Told That This Was Because I Drive To Church Grocery And Around Town. I Called Service Dept Next And Spoke To Donna. I Was Assured The Mgr Would Call. After 2 Weeks Passed I Returned And Spoke To Salesman And Gen Mgr. They Appologized. The Service Mgr Called Nest Day To Appologize. Since Then The Car Has A Loud Hum And Is Louder Than My Husbands Truck. Problem I Have To Travel Further To Find Yet Another Cadillac Service. I Am No Longer In Love With The Car Of My Dreams. I Certainly Wish I Had Back My Old 2006 Pontiac That I Donated To A Fellow Church Member. I Would Trust It On Long Trip. Not So Of This Cadillac Which Is Supposed To Be The Best.i Have Since Sent My Son And Other To Kia And Other Models. Cadillac No Longer Has The Distinction Of A Trustworthy And Up Grade Vehicle That You Spend Many Thousands For.

2009 Cadillac CTS Timing Chain
GM does not stand behind their special coverage for their known faulty timing chain. An updated bulletin issued 11/5/2012 not ates extended coverage for this well known issue. My vehicle matches the make, model, etc but apparently GM picks and chooses what cars they mysteriously choose to cover as though I match the criteria, my VIN does not have the coverage.
No answer as to why my car is not included in this special coverage as my car matches the criteria.
Filed claim and no help from claim person or dealership.

Poor quality car with majority of materials made overseas and inferior. Continued problems that dealer would not address and let warranty expire. Tried getting GM customer care manager involved while warranty still active and they told me they couldn't do anything to help me and that they were the dealer's advocate. Said all they could do was try and negotiate a compromise, but if dealer wouldn't address problem there was nothing that could be done.

Have been GM loyal and Cadillac customer for years having bought many new cars. Just bought my first foreign luxury car and will trade mine in a few months for a foreign brand. No wonder GM went bankrupt.

Went in to purchase a vehicle from Sullivan Cadillac of Ocala Fl and had was looking to maybe purchase a new vehicle and trade in my car which had 6 months lease on it. Told the salesman that if I could get my payment the same as the current car we could work a deal. 3 cars later and a month long ordeal and they have 5500.00 down payment and my trade in and refuse to return it while I'm still making payments on that car. The reason is I was told my payment would be the same and signed a contract at 6.5% interest rate to only be called a week later and told sorry you've got to return and sign new contract and payments will be 900.00 from 600.00. They refuse to return my car or money. How can this be legal or fair?

Hi, I purchased Cadillac XTS 2013 from your showroom In Shekh Zayed Road in Dubai, U.A.E. with Engine and Chassis # 2G185S30D9214860 on 31 July 2013, FYI car has been kept in your Services center in Dubai on 1st June 2014 till now UNBELIEVABLE Services, it is almost one month and nobody calling, no update at all and even when ever you call Service Advisor Mr. Shibu Phillip will reply that i will check with my manager and update you, which will never happened and when ever i am trying to call his Mobile it will be ignored. I paid almost AED 300,000.00 for this car thinking I got the good package. But....





Hamid Reza Malakotipour

On March 17th, my 2005 Cadillac Escalade was taken to the dealership in Bend for regular mainenance/service as well as a tire rotation. At the time of the service, the vehicle was in perfect condition and had no issues or problems.

It should be noted this vehicle is a second vehicle in our family and is only driven on occasion as I have a work vehicle assigned in my profession. Approximately 2-3 weeks after the service, a friend noted to me the front right tire was missing its hub cap. Also at that time, I noted the oil pressure gauge was reading zero and appeared nonoperational.

I noted this is the second time I have taken this vehicle to this particular dealership and last time, the hub cap was missing after tire rotation as well. At that time, 1/26/13, a hub cap was missing after service as well. As a result of the 2013 incident, the repair shop replaced the hub cap as it has obviously stayed on for 90,000 miles and was only missing after they "serviced" the vehicle.

Two to three weeks after the service, I called Cadillac service in Bend where the service was done to advise them of the damage to the vehicle. At that time I spoke to an adviser I believed was named "David" (but unsure about the name) who told me it was close to closing time and they would look around the shop and would call me back. I never received a call back.

The reason for the delay in advising the shop of the damage can be explained easily by advising I have been working night shifts, away at training and have not driven the vehicle on a regular basis.

On 4-17-14, I again contacted my Cadillac dealership service department who told advised me he "could do nothing for me" about the hub cap but would see if he could offer one at a discount price. Jeff told me the vehicle was a 2005 and "these things happen."

I then asked Jeff about the non-operative oil gauge and he offered me a "diagnostic" exam at no charge but told me any repair would be my responsibility as he had no idea why the sensor would be damage by a service. At that time, I told Jeff to have a good day and hung up on him.

Jeff then called back and offered the same assistance as far as a hub cap at a discount price since he was sure it was not their fault the cap was missing and a diagnostic free of charge with subsequent repairs paid for out of my pocket.

Since this vehicle was in perfect condition and neither of those items were broke prior to Cadillac of Bend touching the vehicle, it is obvious how/when the damage occurred and I only ask the vehicle be placed back in operational condition.

My name in Thomasine Hamlett I had a 2005 CTS CADI and it was stolen so when I got my money, I went to Frankel Cadillac because I wented to get a another Cadillac. Iam so

disappointed with this dealership I know I have been back about 20 times the 1st cad was a 2008 and it had so many problems with it . The car felt like it was gonna fall apart so the ran my credit again and then sold me another

one which the seller said this would be a good one for me and when I got the car home the car had a crack in the window and then they fixed that and it and we had a hard rain I went out to go to the movie and it was pour ring down

raining in my car its been may 5wks scents I brought my car

and I can'nt understand why I had 2 cars and both had all

of this problems now I just went my money 3500.00 dollars

back my credit score was good why do I have to go though this iam so tried of going back and forth to this dealership and getting a bad deal with the money that I put

down and just because iam a woman I should be tried fairly

for my money now I just want my money back and go somewhere else. Please help me iam a cancer patient and should not be stressed out my doctocs are ready to read a

letter to express how they fell about the treatment that I

have been though this very unfair I have really been stressed about the to cars I really want my money back....

please call

I drove 95 miles to buy a Cadiliac 2012 srx from McGuire cadiliac in woodbury n.j. I was not treated in a sales like manner. They did not check my credit (792) also did not want to sell me a car I come from a Cadiliac family and always was a GM buyer for 50 years.Does the color of your skin determine how much money you have.I am appauled on how I was treated.your company should contact tem on their mannerism They lost 40k because I left this is not fair so I drove 200 miles for nothing not good for business I don"t think that I want to deal with GM anymore.

The customer service is the worst I have ever Dealt with. I'm now two days without a car because of a tire. I Called customer service the person I spoke with ask me the number to the Cadillac dealship where we left the car. She couldn't even look it up. Then she put me on hold 20 minutes.I was on the phone over an hour and a half. I emailed them 3 times still no response.I advise everybody do not buy a Cadillac. The car is Great but if something happens you are out of luck getting anything done.

I have a 2006 sts. I have had several repairs done to it, eight to be exact. latest being a full engine replacement due to the fact that the catalytic converter was bad. This by the way would be the second and my car has 92,000 miles on it. We were at the time at the Cadlillac dealership on Friday and the service
writer advised us that they could not repair the car until Monday. At the time my husband ask the service adviser if it was ok to drive the car until we could get it back on wed because we could not get to which he replied yep should be ok. .So after feeling secure in the knowledge of said service writer, we proceeded home. About fifteen miles down the road the engine staled. After towing the car back to the dealership who advised us "ok to drive" we just got finished writing a check for over $4000.00 to replace our engine. So much for Cadillac excellence. The service writer of course lied. Denied telling us that and they took his side. We contacted the cadillac complaint department or what ever you want to call it and they agreed to pay 30 percent of the bill. Well that is just great! Never ever will I purchase a GM product! Now I know why people buy Toyota, Nissan and other foreign companies product cause GM sucks! Not only did we have to pay for the engine replacement but also out 575.00 for a rental car. They could not even afford us that!!!!!!! What a joke! I am really sorry we bailed GM out! Thanks a lot. It is now my mission in life to be sure everyone I meet knows what a company GM is!!! Buyer beware!!!!!!

I am driving my fifth cadillac now, but the air went out in the 1991 which I am still driving right after I got It an they could never get it to work right.but now I am trying to find a top wire harness thjat got burned by getting on the manfo.But I don't thank you can drive a better car.
And I really don't want to get rid of my car cause of the body style because it saids Cadillac. Every car looks the same so do cadillac.

My 2012 CTS Wagon, does not meet highway MPG on averaging 19.6. Sticker states 27 MPG, and expected range for most drivers 21 to 31 PMG. This is FALSE ADVERTISEMENT!!!!!!!!!!!!!! Very dissapointed, even had called dealer to see if a Sedan would work better for me and nothing even though I knew I would loose $$$$

Cadillac CTS. Quality poor. Interior looks cheap compared to other cars in its price category. Continued problems it takes two to three trips to the dealer to get them fixed. Too many problems for a car that is supposed to be a high quality luxury car. Cadillac dealers have Chevrolet mentality. GM needs to study how Lexus, Mercedes and BMW treat their customers.