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Charles Schwab

Customer Service Ratings and Comments

Charles Schwab is ranked #3 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 179.40 out of a possible 200. This score rates Charles Schwab customer service and customer support as Excellent.

NEGATIVE Comments

1 Negative Comment out of 10 Total Comments is 10.00%.

POSITIVE Comments

9 Positive Comments out of 10 Total Comments is 90.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Excellent Overall Customer Service Rating
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  • I was misled by a number of people at this company. What's worse, when presented with the issues, I heard defensiveness, posturing, and they attempted ot blame me for thier own staff's misrepresentations!

    I would never recommend Charles Schwab to anyone!

    Angry 4/7/10 4:24PM

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  • It was refreshing to talk with Customer Service reps at Schwab after a very short time at Scottrade! The $2 per trade is worth not having to deal with the lies & deception at Scottrade.

    soko 7/21/10 11:17PM

  • I can only echo all of the positive comments here. Friendly, prompt, knowledgeable people , both at the branch office and at the 1 800 number, who will even chat about the weather if you want to. Best of all, when I have had online issues, I got to talk to the technical people and as a former programmer, I can say these folks are top notch, both in technical expertise and communication skills. Part of what makes these service folk so good it that they have a system that will let them call up your account and see very quickly exactly what you are looking at. They make me feel comfortable with asking any question, so that I have no hesitation to call them at any time. They are the best. And they have just cut their transaction fee again!

    bjtaustin 2/14/10 10:46PM

  • I have had nothing but fantastic experiences with this company from the very beginning. If this continues, they will hold and assist in the management of all of my assets in the very near future. I have already jettisoned my accounts at three other institutions in favor of Schwab.

    Keep it up!

    Anonymous 1/29/10 2:59PM

  • Schwab rocks, I just used them b/c my dad did, but they are 2 standard deviations ahead of all other companies in terms of customer service. Not only is the person on the phone not somebody from India, or obvious minimum wage worker that didn't finish high school, they are nice, helpful, never make you wait, and just a delight to work with. When you are on hold they have this awesome guy with an english accent give you market news too! I use them for brokerage, banking, and credit card.

    Anonymous 1/16/10 7:25AM

  • I highly recommend this great bank. They offer a checking account that accumulates interest, and an ATM card that can be used at ANY ATM; all fees are reimbursed at the end of the month! You can't beat that. WHen calling customer service, it never takes more than a minute before one speaks to a polite, knowledgeable rep. You can call 24/7 and always expect quick, personalized service.

    Anonymous 9/28/09 6:39AM

  • No holding, competent and friendly staff, and quick resolution to problems. My favorite company when it comes to customer service, by far.

    grantjg1 8/6/09 12:05AM

  • Best customer service I've ever had. Never a wait, no phone tree, and almost never get transferred.

    Anonymous 8/5/09 6:56PM

  • Charles Schwab bank is wonderful because they always answer the right away with a human and not with a phone tree.

    woolygator 8/5/09 12:04PM

  • I don't think I've ever received better customer service from another company.

    The people I talk to are always polite, willing to help, and in general easy to converse with. One of the best things, though, is that they don't transfer you to a different representative unless absolutely necessary. Whenever I've had questions that should have been asked to someone else (to the brokerage instead of the bank, etc.), the person on the phone called and talked to the other representative for me and then told me what they said so that I wasn't on hold for forever or have to repeat the question again.

    Usually I'm also never on hold except for when I call during the lunch hour. Even then I've rarely waited more than couple minutes.

    This is why that even though I can find a better savings account rate at other online banks, I haven't switched.

    norskerik 8/5/09 11:27AM



  Contact Information  
Existing Accounts
800-435-9050
New Accounts
888-245-6864
Complete Charles Schwab customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Charles Schwab customer service phone numbers and contact information at ContactHelp.com
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  Company News  
Charles Schwab's Estimates Lowered at Barclays Capital (SCHW)
The stock does have technical support in the $16-$17 price area. If the shares can firm up, we see overhead resistance around the $21-$22 price levels. ...
Charles Schwab Upgraded to “Outperform” at FBR Capital (SCHW)
The stock does have technical support in the $14 price area. If the shares can firm up, we see overhead resistance around the $18.50-$19 price levels. ...
Charles Schwab opens new SF flagship branch
Customer service is on the ground floor. “Thirty-five years ago we opened our first branch office in this city in a time of financial distress not unlike ...