Charles Schwab Customer Service

User Reviews, Ratings and Comments

Charles Schwab customer service is ranked #59 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 69.91 out of a possible 200 based upon 92 ratings. This score rates Charles Schwab customer service and customer support as Disappointing.

NEGATIVE Comments

70 Negative Comments out of 92 Total Comments is 76.09%.

POSITIVE Comments

22 Positive Comments out of 92 Total Comments is 23.91%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Charles Schwab

    Customer Service Scoreboard

    • 69.91 Overall Rating
      (out of 200 possible)
    • 70 negative comments (76.09%)
    • 22 positive comments (23.91%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 4.4 Issue Resolution
    • 5.0 Reachability
    • 3.6 Cancellation
    • 5.4 Friendliness
    • 4.6 Product Knowledge

Add your review!

Posted by Sana Leandra


Charles Schwab bought TDAmeritrade. As a former TDAmeritrade customer, I had excellent client service. And my consolidated 1099's arrived in early February. After the merger of the two companies, the legacy 1099's for Ameritrade accounts should have been simple to issue, as Ameritrade business was closed as of September 2023. I have been waiting and waiting for these Ameritrade 1099's to arrive to no avail. Promised by February 29, they are still not yet posted to my account on February 29. This is unacceptable. Schwab customer service and back office have just earned zero stars.

Posted by Noneya


Schwab makes it exceedingly difficult for elderly widows to get their spouse's money. They won't assign an agent to help for a minimum of 15 days after receiving the death certificate and won't let you begin filling out required forms for those 15 days. You then are promised your money and they won't give it to you due to changing the rules and other ridiculous reasons. They are heartless and could careless mless about old people.

Posted by john


on oct 22nd 2023 the trading screens on schwab.com that i have u sed for 3 decades were down....not working at all... schwab insisted it was a clitch and i had to be patient.... i have the recording and the email.... i called on tuesday and was told within an hour i will be up and running...meanwhle he market fell both day.... by wed i was down and they said be patient yet again.... today on thursday when i lost they admitted they PURPOSEFULLY AND KNOWINGLY SHUT DOWN THEIR SITE..... to force clients into their new sink or swim site.... this has to be illegal....it is immoral....i want a class action.... i will contact every agency i can..... they can not get away with this

Posted by Steve R


I was very polite to ask question in a chat, but the representative was very rude. I said thank you and she never replied, she never said thank you to me at any time. She couldn't type a complete sentence to answer me. She even used a question mark only to reply to me. She said these things: "For July?", "?", "I can't necessarily provide a calculation for...", "is that clear?". And then, before I could say anything, she ended up to request me to call and speak with a representative rather than chat.

Posted by Anonymous


Schwab website sucks....bring back TD trade model!

Posted by Anonymous


I am so disappointed because I called twice and I was told someone from a local branch would call me to set up an appointment to go into the branch to discuss transfer of my 401k from another firm. Nobody ever called me. It's been weeks.

Posted by Anonymous


Mr schwab I tried contacting you and Carrie but alas I couldn't find your contact information in my phone a cousin deroy willaims decided to have a Philadelphia police officer help him with scams involving banks as I went to td ameritrade to withdraw his mothers money he asked this cop to get pictures of me and call me a thief then he asked a td ameritrade employee to help him who said he would because I wasn't a td ameritrade customer she was even when the Feds told him I stole nothing he continued his scams I am a previous life accident health insurance agent x 5 years pa 1998-2002 and Virginia 2004 . The Feds will handle the criminal investigation but I wanted to tell you and Carrie about their scam myself

Posted by Green bean


I have have a Charles Schwab account I have used for years and all of a sudden I can't talk to anyone about my account because I do not know the verbal password .
I get into my account with 3 security passwords including my voice but no one will talk to me about my account about because I don't know a fourth password ?
This is new to me and they will not help me. They want me to get a notary to prove who I am or go to a branch but there are none where I live.
I was given the run around it's for security they say but I have never had a verbal password to my knowledge and I set up a verbal voice password which is my voice but they say I have another ?
All the answer I got was there is nothing we can do unless you go into a branch or send a a letter that is notarized.
Not doing so I'm closing my accounts with them.

Posted by Cathy


We have been customers for more than 40 years, we were assigned an estate services who suddenly left, no replacement, job unfinished. They distributed funds from the Schwab charity without authorization and will not cooperate with the return.

Posted by Sue


I'm a beneficiary, and have been given nothing but the runaround.

Posted by Anonymous


I tried to purchase some stocks with dividends but the program would not let me. I had a difficult time getting ahold of a representative. The representative then after verification was going to transfer me to my assigned representative. I related Schwab assigned me the financial planner and I don't deal with him. I just wanted phone representative to clarify what was wrong. Your phone system is full of useless crap that eats up my time and provides little or no info. When I call which is rare I don't need person prolonging call.
Could not get through to Schwab and when I did it spewed useless info. It took nearly an hour to order stock and explained by second representative Smear was the result of an order I had placed that Schwab then froze the money. The first representative Jennifer in Ft Myers could have explained but didn't. Getting ahold of a qualified person at Schwab seems near impossible. After 40 years it is time to move monies. Tell Jennifer at Ft Myers she is useless.

Posted by zippy


terrible customer service. I kept getting different answers to my question from various reps all over the country. long wait times. I closed my account.

Posted by Wes


Got an account and debit card specifically for an international trip. Religiously checked the app daily to make sure the account was ready to go. Of course it didn't work. Couldn't contact Schwab. Couldn't get them to unlock the card and still can't get them to return the money. Seems like they will keep it. Currently in a pod hotel in HK with no access to funds and no way to proceed. It's been a week. What these people do is downright criminal.

Posted by Anonymous


Schwab just redesigned their internet site and it is horrible. It was easy to use and navigate, now it is ridiculously hard. If you are thinking of putting your portfolio in Schwab, I'd think again.

Posted by SB1SWCC


Opened a new trading account and purchase long-term stocks. Two weeks later the company closed my account and sold all my holdings at a loss to me and paid themselves for the trouble. I was only told it was a business decision on their part, and I will get my money sometime later.

Posted by Steve W


I opened a Roth IRA with Charles Schwab in February 2022. In April 2022 I received a letter that they were closing the account with no explanation and I had 30 days to liquidate the account. I called to find out why the account was being closed and all they would say was it was a business decision. I liquidated the account and transferred the funds to a different Roth IRA. Charles Schwab charged me $75 in fees for the transfer that had to happen because of their "business" decision. I am extremely disappointed with the customer service shown by Charles Schwab with regard to my account. I respect their right to make a business decision but I do not understand why the basis for that decision is not provided to me and then I'm charged fees to resolve their decision.

Posted by Driver 8866


My daughter died this year. The company she work for had her in a 401k program through Charles Schwab. Through her personal manager where she worked I supplied death certificate, and custody documents for her 2 year old son. ( my wife and I have guardian custody till the child reaches 18) when I spoke to a rep at Charles Schwab about my daughter's 401k , I was told we need an estate and or financial decree by a judge putting us in charge of her estate. Told the rep. That our daughter lived with us. Her husband had passed away 2 weeks earlier. The thing is the 401K is for under $400.00 and a lawyer would charge use more than that for what was needed!
Funny thing is she had an insurance policy through work which was settled months ago.

Posted by Anonymous


Excess hold times, lack of support and communication

Posted by Carrie


Have Schwab debit account set up for traveling in Europe. Was in very rural country were not taken (no wi-fi most places)where credit and debit cards -Had $8000 in Schwab - and all banks had same result - after accepting pin, turned green, asked amount wished to with draw-----and no atter what number choose result was this account is not set up to withdraw cash! Almost 2 weeks on and in a more sophisticated area (had wi-fi) and chatted with Schwab on line- the individual kept saying I ust not remember my pin - said Knew my pin- (frankly had written it On The Card ) and had no problem getting into museums , etc. with it when they had capability of taking a card.

Since had informed them of Entire Itinerary prior to leaving was stunned when returned home to find they were sending me letters in USA to tell me they were unable to contact me at my stated email address of They ahd amde a typo (F is to the left of G on keyboard) - and noone had the sense to realize their mistake! So - could not get any money. Needless to sy the vacation was ruined. The individual I spoke with Never mentioned the email problem........ If had not arrived with some Euros had purchase from a friend have no idea what we would have done.

Posted by Anonymous


Absolutely the worst trading platform ever.
Worst customer service. Was on hold for 34 minutes to make a very important trade. They costed me money for the last time. Multiple different situations horrible customer service and platform always crashing.

Posted by PissedOffCustomer


I had call scheduled and confirmed for an Equity Awards Consultation. This consultation was scheduled because they wanted to chat with me. The frustrating aspect is that I rescheduled a few important meetings during the work day to ensure I was available for the call.

The day/time of the scheduled consultation, not only did the Equity Compensation Planner, Sr Manager, not call me. He also did not respond to my email. While I realize the meeting was scheduled on Veteran's Day, which I did not request for and they might be off, this meeting was confirmed two days prior. I find this high unprofessional and rude to blow off a scheduled call without any follow up.

Posted by lilli35435


I caught them in a bald-faced lie. Ok, let's give the benefit of the doubt and say they made a mistake or I misunderstood. Rather than clarify (if they thought they were right) or make a correction and apologize (if they realized they were wrong) - Schwab thought it would be better to rudely send me away, saying they wouldn't answer questions from me anymore.

Posted by Anonymous


I am prepared to file a complaint on the manager at store #882 for threatening me with her fist and I recorded this while in the store complaining about her employees at the drive thru ignoring me and not giving me hot fries . They stood there looking at me laughing which one made me uncomfortable eating them because I didn't know what had been done to them and I then went inside only to find out just how ignorant the store manager is which is a direct indication as to why they behaved so badly . As I said befit I am prepared to file charges against her and your organization if this is not resolved soon . I will not tolerate being threaten or disrespected by the staff of McDonald's organization . My contact number is . I would also like an email address so that I can forward a copy of my recording . My name is Engle Abrams .

Posted by Anonymous


I have been with Charles Schwab for the past 3yrs. . All of financial consultant at this branch left with in a couple of weeks of one another. For the past 2 months I found the new people RUDE,and the service by far VERY POOR.

Posted by Sneeral


I have the Schwab Streetsmart Edge trading platform. They say it is for active traders. It is the worst platform I can imagine. Candlestick bars from one time frame to another (daily, 60 min., 15 min, 5 min.)do not agree with each other. A stock may open at $49.50 and trade up to $51.25 and down to $49.60 in the first hour. The daily bar in that first hour will be different from the 60 minute bar. Meaning that 60 minute will show different opening, high and low values. The same is true for all other time frames making technical analysis impossible.

Even worse than this ridiculous state of affairs is that their customer service reps didn't believe me, their first 2 tech people said "impossible" but the third said it was "a known issue." But apparently an issue known only to a few that they haven't shared with the whole support staff. Instead they tried to tell me I didn't know how to read a chart. They are the WORST! STAY AWAY!!!

Add your review!

Posted by Anonymous


I have used Charles Schwab for greater than 30 years and they are great!
I HIGHLY RECOMMEND!!!

Posted by Butch


I have never had any problems placing trades or contacting my consultants. I belong to the private client group and have found only the highest integrity and upmost care of my accounts. after dealing with other financial groups and being fleeced and plain taken advantaged of I found Schwab to be a breath of fresh air. I have done extremely well with all my accounts and have been a Schwab client for approximately 25-30 years.

Posted by santarosawondering


I wonder about our local Schwab office management. Over a 6 month period I shifted some money into a non-Schwab instrument. My account went from over a million to about $250,000. Nary a call. Strikes me as odd, and I'm glad the branch manager doesn't work for me.

Posted by P


I have used Charles Schwab for over 10 years, starting just for low trading rates in the 1990s. I have always found their customer service acceptable, though I can not speak with experience regarding their consultants. But if I wanted advice I would be at a full service broker.

Posted by al holloway


After going through 3 levels of "no nothing"
people I reached a gentleman who knew his
stuff and was very helpful, Mr Jerry Nacoste.
Kudos and thanks to him

Posted by joedoggs


Great service always! No hesitation in recommending them.

Posted by J


Regarding the "We are not your service team" complaint, eventually they did apologize. They called to ensure I would receive the letter I requested, and they said they'd work to fix the problems I enumerated.

Posted by Anonymous


Outstanding customer service. Anytime I call I'm speaking to a representative within minutes.

Posted by JohnnyB


Schwab has handled my retirement savings and other financial needs for about 15 years. They have the best service I've ever experienced. I've talked to dozens of their telephone representative and, without exception, they have been knowledgeable, helpful, polite, and personable. They have never hurried me off the phone or pressured me to buy additional products. On several occasions they had to do research to find the correct answer and got back to me quickly. My profession is corporate training and I often ask the Schwab representatives how their training program achieves such consistantly excellent results. I have often recommended Schwab to family, friends, and aquaintences.

Posted by Anonymous


Everytime I call Charles Schwab it is a very positive experience. They are always so polite, friendly and helpful. It's a joy to call them.

They need to find a different service company for their credit card though. FIA makes a lot of mistakes and is very annoying.

Posted by Anonymous


I want to commend Charles Swab on the most fantastic person I have ever down business with. I'll back up and tell you I was a successful business man doing business in several countries besides our great nation, The U.S.A. and I know gold medal service. I am speaking of Ms. Elaine Ries, my wonderful account consultant. She works out of the San Antonio office. I am not going to try and list all the adjectives. She is simply THE BEST. She knows my personality, and brings all the things to the table in a succient fashion with a concern for me and my family that you can see in her eyes, hear in her voice and honestly, Elaine Ries really cares. Combine this beautiful woman's natural caring with her very intelligent ,professional knowledge and Elaine Ries is the best personification of the company name "CHARLES SWAB"

Posted by Anonymous


I am a very big fan of Charles Schwab customer service. I have never waited on hold for more than a few seconds, and you can call 24 hours a day and talk to terrific associates and even licensed brokers.

They have always been able to fix any issues that I was having and have been able to do it quickly and nicely.

I must say that their customer service is among the best I have ever encountered. I would highly recommend Charles Schwab!

Posted by Vaansen


In my experience, nobody - credit card, bank, or otherwise - is in the same leagues as Schwab. I've called several times with a variety of issues at pretty bizarre times of day (I'm a bit of a night owl). Every time it's resolved in a friendly, corteous, and knowledgable manner. In my opinion, the stellar customer service is a great reason to go with Schwab.

Posted by soko


It was refreshing to talk with Customer Service reps at Schwab after a very short time at Scottrade! The $2 per trade is worth not having to deal with the lies & deception at Scottrade.

Posted by bjtaustin


I can only echo all of the positive comments here. Friendly, prompt, knowledgeable people , both at the branch office and at the 1 800 number, who will even chat about the weather if you want to. Best of all, when I have had online issues, I got to talk to the technical people and as a former programmer, I can say these folks are top notch, both in technical expertise and communication skills. Part of what makes these service folk so good it that they have a system that will let them call up your account and see very quickly exactly what you are looking at. They make me feel comfortable with asking any question, so that I have no hesitation to call them at any time. They are the best. And they have just cut their transaction fee again!

Posted by Anonymous


I have had nothing but fantastic experiences with this company from the very beginning. If this continues, they will hold and assist in the management of all of my assets in the very near future. I have already jettisoned my accounts at three other institutions in favor of Schwab.

Keep it up!

Posted by Anonymous


Schwab rocks, I just used them b/c my dad did, but they are 2 standard deviations ahead of all other companies in terms of customer service. Not only is the person on the phone not somebody from India, or obvious minimum wage worker that didn't finish high school, they are nice, helpful, never make you wait, and just a delight to work with. When you are on hold they have this awesome guy with an english accent give you market news too! I use them for brokerage, banking, and credit card.

Posted by Anonymous


I highly recommend this great bank. They offer a checking account that accumulates interest, and an ATM card that can be used at ANY ATM; all fees are reimbursed at the end of the month! You can't beat that. WHen calling customer service, it never takes more than a minute before one speaks to a polite, knowledgeable rep. You can call 24/7 and always expect quick, personalized service.

Posted by grantjg1


No holding, competent and friendly staff, and quick resolution to problems. My favorite company when it comes to customer service, by far.

Posted by Anonymous


Best customer service I've ever had. Never a wait, no phone tree, and almost never get transferred.

Posted by woolygator


Charles Schwab bank is wonderful because they always answer the right away with a human and not with a phone tree.

Posted by norskerik


I don't think I've ever received better customer service from another company.

The people I talk to are always polite, willing to help, and in general easy to converse with. One of the best things, though, is that they don't transfer you to a different representative unless absolutely necessary. Whenever I've had questions that should have been asked to someone else (to the brokerage instead of the bank, etc.), the person on the phone called and talked to the other representative for me and then told me what they said so that I wasn't on hold for forever or have to repeat the question again.

Usually I'm also never on hold except for when I call during the lunch hour. Even then I've rarely waited more than couple minutes.

This is why that even though I can find a better savings account rate at other online banks, I haven't switched.

Submit your comment

Posted by itsme


Company is horrible they don't care about their employees doesn't even provide employees with needed tools to work.

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Charles Schwab can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Charles Schwab Bank
816-237-3000
Existing Accounts
800-435-9050
New Accounts
888-245-6864

Charles Schwab customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Charles Schwab corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find Charles Schwab hours of operation for locations near you!. You can also find Charles Schwab location phone numbers, driving directions and maps.

Get Help Online

Get immediate support for your Charles Schwab questions from HelpOwl.com.

Reviews & Ratings

View thousands of Charles Schwab user reviews and customer ratings available at ReviewOwl.com.

Company News
Trump's tax bill 'unleashing unbelievable' power in economy, individual entrepreneurs: Charles Schwab
Charles Schwab Corp. founder and Chairman Charles Schwab said President Donald Trump's tax bill is a runway for long-term economic growth. Continue Reading Below. “This tax bill is unleashing [an] unbelievable amount of power in the economy [and] ...
Phoenix Country Club will host Charles Schwab Cup Golf Championship for next 10 years
Downtown Phoenix is a mixture of old and new, with cranes dotting the skyline and old homes and apartments being renovated. So it's fitting that a golf course in the heart of Phoenix shares in that theme this fall. Phoenix Country Club, founded in 1899 ...
Rex Tillerson's departure a 'disappointment': Charles Schwab
Charles Schwab, chairman and founder of discount broker Charles Schwab Corp., said he's upset that Secretary of State Rex Tillerson is leaving the Trump administration. Continue Reading Below. “It's a disappointment to have Tillerson leave,” Schwab ...