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Chase

Customer Service Ratings and Comments

Chase is ranked #249 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.86 out of a possible 200. This score rates Chase customer service and customer support as Terrible.

NEGATIVE Comments

68 Negative Comments out of 70 Total Comments is 97.14%.

POSITIVE Comments

2 Positive Comments out of 70 Total Comments is 2.86%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
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  • It is said that no new is good news and so Chase may be pleased with the fact that there are less than one hundred negative customer reports. But it is also true that you do not know the quality of your product until it is put to the test. These past couples of weeks, for the first time, I have had to use Chase customer service. I find it "wanting" in comparison to service I have received elsewhere. I am unemployed but have been paying my chase student loans thus far. However, affairs are really hitting the bottom. When I contacted Chase regarding a delinquent payment and told them that my delinquency was a result of lack of employment the only response Chase had was to tell me I need to pay the overdue bill and must arrange to pay the one soon due. Note that when I revealed similar information to my other student loan company the customer service rep immediately asked whether I might be interested in deferment or forebearance. The week after this customer service encounter with Chase I again call this time to discuss possible forebearance. First, the asked for my social security number. I am quite honestly becoming tired of so liberally giving out my social security number when I have an account number. when I asked why Chase does not instead request my account number the rep said that if I did not wish to use the SSI# I should instead use my account number. It is up to me. I asked why Chase does not let its customers know. The gist of the response was that it was for me to know and not Chase to say. Moving on, I then indicated that I was interested in forbearance of my loan because I was unemployed. Imagine my surprise when I was told that Chase does not grant forebearance because of unemployment. I must be employed. I was asked other questions, such as for how long was I unemployed? Fair question. Was I looking for employment outside my usual field? Fair question and my response was yes. Could I borrow the money from someone else? Problem was these questions were not a prelude to assisting me with me goal of obtaining a forebearance. I asked whether a continuation of the conversation would result in her (the customer service rep) proposing something that would assist. The gist of the response was "no." In the end all I came away with was an awareness that my bill was less than $100 per month and the reminder that if I was delinquent for some amount of days Chase would place the matter on my credit history. Wow! Thanks for enlightening me about something I already knew Chase. But then I guess you were simply providing your mandatory warning in order to stand up in court with legally clean hands. the rep never discussed the matter deferment with me even if forebearance is unavailable. I visted my account on Chase's website to find out more about what the rep had said because it simply did not make sense that Chase had not options for persons like me. Apparently, Chase has information on deferment and forebearance. However, when I click on them a black page appears. But click on Chase's loan applications, and presto, there is your loan. I hate to say it but from all this I conclude that Chase is only interested in getting and fleecing customers. It isn't interested in a relationship. Second, it seems to me that Chase's secret command to its customer service reps must be "Don't tell unless asked."

    I have decided that when I have paid my respects to chase in relation to the various accounts I have with it I will say Bye. And "Good" will not be in it. I wish good to those who are there to do good. The world has more than its share of scondrels.

    Marcya 8/18/10 10:45AM

  • very bad customer service

    Anonymous 8/17/10 10:16PM

  • Went to pay my Chase mortgage and the Customer service agent Barbie at the Chase at Riggs Rd & Gilbert Rd in Chandler AZ was so rude to me I almost thought twice about letting them keep the house and forget making the payment. I will never deal with her again.

    Anonymous 7/22/10 1:57PM

  • Chase us just there to take you money and waste your time.

    canceling account today 7/15/10 9:48AM

  • The "assistant" manager at the Chase branch on Sunset in Los Angeles, Tony Rubino, was not only rude, but condensing and arrogant. He needs to go back to customer service school and actually taken some notes rather than stare at himself in his pocket mirror. I was simply trying to cash a check from my boss from one of his many Chase accounts, this one holding nearly $40k and they refused, first telling me they would, they wouldn't, it can't be made out to cash, have it made out to your personally (I went back to the office and cut a new check), upon return, oh, no btw, we have a $3k limit, and oh btw, you're not a Chase customer, we only do that for Chase customers, and even at one point telling me that I "was free to bank anywhere I want." Rude, rude, little man. Wasted two hours of my time and wasn't even nice about it. He needs to memorize his Chase rule book and learn to play nice with other kids.

    sundell 7/15/10 8:15AM

  • Ihave several accounts and mortgages with chase and I was a satisfied customer, but not anymore. We own a condo that Chase holds a mortgage on. Chase requested proof of insurance from our HOA and we have provided it several times, verbally, faxed and mailed. They can't seem to locate it and when they do, they can't find on the paper where at this point we have highlighted and circled the number of units in the building. We spoke to severla supervisors in different departments, offices and even states. everyone assures us that it is taken care of, but they still forced additional insurance and quadrople the rate and continue to take it out of our account! They are going to cause my husband to have a break down. This company has turned in a fragmented group of people that can't accomplish even the simpilest task!

    RosieB85 7/8/10 1:52PM

  • I have a visa card that was a usa bankcard and then chase took them over. I paid off the balance back in 2008 and kept the card in case of emergencies. Last year they upped my interest rate to 26%. I kept the account open just to see what would happen. six months ago they closed my husbands visa with them even though he always made large payments and a low balance to limit ratio. then yesterday I got a notice that they were closing my visa account because of high debt and usage. o usage and o balance what the hey

    tizzy lizzy 7/2/10 9:00PM

  • I am another WAMU convert. Chase charged me a 3.21 in interest on a HELOC with no balance at all during their conversion. I emailed and called with no response. Ok, they pulled it out of my checking and it wasn't enough for me to pursue. Since they now hold my old mortagage and heloc, I have been applying for a new mortgage with them and had the worst service ever. Their rates are worse than other places which they try to sell you a crock of it by saying they will give you 1% back every year. They will not provide status on processing and have missed every date. Today is the day I probably won't get my new house. As soon as possible, I am getting every cent out of Chase and back into a Credit Union!

    sunny 6/28/10 1:18PM

  • Chase has the absolute worst customer service! I have jut spent the last 2 hours being transferred between equally ignorant departments and CSRs, and even been disconnected twice. Apparently Chase's idea of customer service is to be so frustratingly incompetent that you give up. I will be closing all of my personal and business accounts with Chase this week!

    ronald_wortmen 6/17/10 8:12AM

  • I have had the worst customer service experience of my life with Chase. They contacted me a few months ago as part of some program they have to identify people that may have trouble with their mortgage. I told them that we were fine, but were also considering refinancing since rates were so low. They invited us in to discuss. After that meeting, we agreed to provide the requisite information to begin the process of refinancing. That is where it fell apart. Despite 7 emails over 6 weeks promising an update, we never received any substantive follow up. They basically took all of our information, routinely promised follow up calls, and never once actually did so. I hope the next time Chase needs a bailout, they are simply left to fail.

    ih8chase 6/17/10 8:05AM

  • Very poor customer service

    NPR 6/16/10 8:48AM

  • I've been a member for 5 years now. Their customer Service over the phone is the worst. They are rude, and don't know anything about what they're talking about. I have yet to resolve one of my issues with them

    amn_cj 6/7/10 2:21PM

  • The Chase teller, Mark Lassman at Seattle, WA branch is super rude. I am a Chase customer and was there to cash my check. But he said the signature didn't match. He then called the check holder, but the phone was disconnected. Therefore, I called the person's cell phone and she picked up. She then told me to ask the teller to call the home phone again. But he refused to do so and he was threatening me about calling a security. His attitude was very bad and unprofessional!!

    topcon 6/7/10 11:23AM

  • Chase has the worst telephone customer service. If you call in the morning your call get sent to India or the Phillipines where you can never understand what the hell any of them are saying. It is so frustrating. Service at the branches is great but on the phone unless you get someone here in the states good luck.

    I am closing my account with them just because of this.. At least when I call bank of america I always get someone here.

    ramses25 5/28/10 6:38AM

  • I thought BofA had the worst customer service in the banking industry, but I think Chase is trying to wrest the title from their grip. No matter what 800 number they list, you get the same automated menu and no option for speaking with a real person. Even when you enter the correct info being asked they system still doesn't recognize it and tells you to call back later when you have the correct info...then it hangs up on you! Nice.

    JaneQPublic 5/25/10 12:32PM

  • chase sucks they have bad costumer service and their reps dont know what they are doing i will never go back to that bank ever again!

    Anonymous 5/20/10 3:33PM

  • I had a Chase checking account for several years but recently moved to another state. There are no Chase banks in this state, so I figured I would just use up the money I had in the account until it was gone. I got down to $6.27 and logged on today to find they had taken away my last $6.00 for a "service fee" since I had not had any direct deposits in over 30 days. I am unemployed since I moved, so $6.00 is a lot to me. I hope the CEO of Chase who is getting my last $6.00 buys himself something nice!!

    angrychasecustomer 5/17/10 8:57AM

  • I live in a small town and am only a Chase customer because I used to bank with WAMU. Local bank staff are courteous and I make an effort to be extra nice to phone customer service reps. So I can't complain about how I have been handled as far as politeness and courtesy. However, some customer service reps seem to act as if they have been instructed not to correct problems. When this happens, I go into the branch and tell the manager that I am going to take my account elsewhere and the situation is corrected in my favor. The newest scam appears to be debiting my checks for more than the amount for which I wrote them. Be sure to examine your monthly statement for errors. I had more in the last month than in all the years I was with WAMU. And PS: As soon as an ongoing financial situation is completed I am moving all of my banking to my local credit union, where I already have an account with which I have not had any problems.

    F*** Chase 4/23/10 9:49AM

  • Chase is the worst bank EVER. Not only do they lack customer service but manners, knowledge, integrity, and the very basic quality of being humane. I hope they are found out for the frauds they really are; thankfully, I strongly believe in karma and I am certain that they will see their errors soon.

    Chase_evil 4/19/10 12:33PM

  • I have never hated anything so much in my life as I have Chase. It is an organization filled with unethical, rude, inconsiderate neanderthals. Their customer service would be better handled by a bunch of chimps. I hope they fail miserably and then fall victims to bad customer service when they lose their jobs and then their homes.

    Burn_in_hell_chase 4/19/10 12:25PM

  • My son deposited $100 in his account last December. After 3 or 4 weeks Chase withdrew the money stating the envelope was empty and there was no deposit. They made us go after the person that wrote the check and get a copy. We hand-delivered the copy at the SJC branch in CA. We had the money back for a few days and they withdrew it again because the "claims department" didn't receive a copy. After the fact that the person that received the copy of the check admitted that he had lost the copy, not only they want us to go back and get another copy but the branch manager changed the story to "we did not receive the copy and will not help you until we do", so that his branch would not lose $100. After all, it's a kid's account. I sent a letter to the director of customer service but have not received a response

    Anonymous 4/17/10 10:24AM

  • My email to their customer service site.
    xxxxxxxxxxxxxxxxxxxxxxxxxxx

    I went into the above branch today to withdraw some money on my account. I was told they didnt have 50's or 20's.
    They gave me 4 $100 dollar bills. I had to take my cash to Bank of America to get it changed into smaller bills.
    Are you guys having cash flow problems or do you have a branch manager that doesnt know how to plan for her cash needs? Its really pitiful that you force your customers to have to go to another bank to get a transaction done. Chase had one cash drawer open. When I went to Bank of America down the street they had five cash drawers open and had plenty of 20's. You really need to work on your customer service skills. I am doing you a favor by taking the time to write this. You can either start working on your customer service or start losing customers to your competitors.

    Anonymous 4/2/10 4:08PM

  • I soooooo agree!!!! customer service online and off is disgusting!!! STINKS! Anger and frustration just escalates when trying to speak to someone and have them hear and respond to what you say!!
    ALL THE TIME A PERSON WASTES WHEN INSTEAD OF A MESSAGE SAYING 'SYSTEM IS UPDATING' IT TELLS YOU 'YOU HAD NO TRANSACTIONS' so you check back further, try again and then call .... ahhhhh! when finally you speak, it takes them 20 - 30 minutes for a supervisor to tell you the system is updating ... the same thing it was doing a week to 10 days earlier (and several more over the past years) when I went through the same 30 - 45 minutes of my time. All I wanted to do was SEE my transactions!!! was my money deposited; did the credit come through; what charges, from where/who!!!!!!!! You are BAD bank!!! Why were you hired to do child support/arrears? that would be giving you enough funds to train your customer service people and PROVIDE CUSTOMER CARE! PUT AN INFORMATION NOTATION ON LINE WHEN YOU ARE DOING MAINTENANCE SO I DON'T HAVE TO EVEN ATTEMPT TO SPEAK TO A CUSTOMER (NON) SERVICE!!

    Jean Silver 3/31/10 10:23AM

  • I regret to say I have had several issues with Chase. After setting up automatic payments to ensure I was never late they changed due dates and I was late twice. Requests for a courtesy waiver of late fees were rudely denied. This was the worst customer "service" experince of my life. I had three Chase cards, one a business card, and all three are now cancelled (be me). When they took over WaMu they took over my mortgage. I placed the balance on a fixed prime line of credit on our home and thus took the mortgage from them as well. Considering we only owed about 20% of our home's value they lost a very secure, equitized loan and a steady customer.

    Gigi 3/30/10 7:56AM

  • My parents gave me a couple of checks that totaled appx 25k. The checks were drawn from Chase Bank. I do not have a Chase bank account. I wanted Chase to cash the checks and then convert them into three cashiers checks (not made out to me). They told me they would only give me 3k out of the checks unless the account holders the checks were drawn on came into the branch. My poor Dad had to come down to the branch. We both showed ID and then they did not want to give me the cashier's checks because I did not have an account with them. I told them to just cash the checks then. They said they could not give me that much cash!!! My Dad was angry and told them that they did not have a problem accepting the cash when he deposited it and that he should be able to pull out all of his money in cash, should he decide to do so. Finally, they did the cashier's checks as a "courtesy" (for $8.00 each). I would NEVER recommend this bank to anyone. They may have many branch locations but overall their customer service is terrible.

    Anonymous 3/17/10 9:43AM

  • Chase customer service is the worst.

    I've been trying to get a refund due to me from the Miami Dade Tax collector's Office, this refund has been in Chase Departments since Dec 16/2009 and as of today Chase Care Customer service still giving me the round around, trying to tell me that it will take another 25 days for this to be resolve.

    I'm demanding to speak to a supervisor and i will not hang up this time. this need to be resolve today and i expect my check of $5,822.74 with in the next 7 days if not i will referre this to a lawyer, enough is enogh.

    rt.

    Roxana Turnbeaugh 3/17/10 7:15AM

  • A while back I tried to deposit my state refund check. The teller advised me that there was a probability that the check might now have funds. I was like fine with it and apparently the whopping $6.00 state fund check got cleared. A couple days later I noticed on my statement a $16.00 (6.00 from the state and $10.00 for the bank) deduction as well as 2 transactions that had been withdrawned twice. When I called them up the lady was really nice and told me that unfortunately she tried but the computer would not allow her to remove the $10.00 fee for the state's unsufficient funds error that the teller did not mention. I went ahead and emailed the "customer service" and not shokingly enough did they respond saying that it was my responsibility to make sure the checks I deposit have funds....Really now like I knew the state of CA did not have $6.00 for me to receive back. After sending them a reply email giving them a piece of my mind they never responded.

    Chase did take over WAMU but even then the tellers and bankers were not friendly, helpful and were only interested in helping you only if you wanted to open a new account. I talked to a teller once about a credit card offer and by the end of the conversation this "banker" had printed some forms out asking me to sign because I had been approved. She thought it was a great deal and that I needed to open that account. So why is the account under my name if she thought it was a great deal. It's so sad that's a way to gain business....too bad i never used the credit card.

    HATE_CHASE 3/8/10 6:41PM

  • extremely poor customer service provided by their "bankers" or what every other company calls customer service representatives. They treat you with the same arrogance as the bankers who crashed the banks and felt entitled to huge bonuses.
    Have auto loan and they failed to send coupons/billing statement right off the bat. Had to have Mazda dealer find out what happened as I didn't have any way to make a payment, have now managed to make timely payments on car for 6 months, with 3 months where they failed to send coupon--telling me I signed up for "paperless billing"! Again this month, same and they repeatedly fail to correct this.
    I'm sorry I purchased a Mazda like this, that's whom I thought would be providing the financing until just before delivery of the car.

    Steve 3/5/10 5:44PM

  • I was a Wamu customer and chase took over my home mortgage. I am trying to get information about my account from them but they do not have my records (although they bill me like clockwork). In addition, since I do not have a new chase account, I cannot even get to a human representative on their phone lines... I tried a back door to get a human (sales and of course they pick up that line)... and he sent me to an automated message that hung up on me.

    Chase is the next big banking disaster... GUARANTEED. Dump your stocks, Chase bank is going under.

    Anthony 2/25/10 8:46AM

  • terrible customer service. wamu was awesome but once the company became case everything went downhill...

    female i spoke with was rude and sounded like a robot. i've been a customer for several years and alwyas made my payments in FULL on time. one month i was two days late and was charged a finance charge and a $39 late fee. after paying that i thought the worst was over... the following month i received anotehr finance fee although i had paid the full balance on the card 4 days BEFORE the due date. i very politely spoke with an incredibly rude, robtic sounding customer service rep who proceeded to re-read me the details of how the billing cycles work to every question i would ask. finially i apparently asked the right question and found out that from now on, since i was late 1 time, i had forfitted my right to a 'grace period' which i still dont fully understand. but to sum it all up, i told her that from what i understood, she was saying i would receive a monthly finance charge on my account FOREVER even if i pay my balance IN FULL and ON TIME. and at first confirmed that there was no way to get out of this "unless it is the bank's fault which it is not"... i'm pretty sure this is not the case and that there is some way for me to reset my account and get into good standing by altering my payment schedule but because of her crappy and rude customer service, she lost her employer another customer.

    i called in more than willing to work with chase to get my issue resolved but was so turned off by this rep's attitude that it wasnt worth it. although i was EXREMELY polite (and understand that customer service reps do not make policies) the second she heard that i had a question regarding a finance charge her attitude became sour.

    unhappy wamu to chase client 2/15/10 1:52AM

  • My account from WaMu had been inactive for well over a decade and I just hadn't gotten the last $13.22 out. Chase took over and sent me a letter asking me to claim my funds. I replied letting them know to just send me a check and close out my account. They sent me another letter letting me know that my account was at risk of being sent to FDIC. At the bottem, the showed my $13.22 and then deducted a $12 monthly fee!!! I called to close down my account and ask about the fee (since $12 isn't a big deal or anything but it's the principle). They let me know that my particular kind of account has a $12 month fee that I NEVER authorized.

    I was very noticably upset and all they did was apologize and do NOTHING. No escallation, nothing.

    Even when I said - close out my account and don't bother sending me the stupid $1.22 check that's not worth the paper it's printed on, they just apologized and said the HAD to send it and I didn't have a choice.

    Worst bank, worst customer service, worst everything ever! Absolute crooks!

    Also - there is no way of reaching them via email unless you have a user name and password, so you have no way of complaining.

    Shear and utter crap.

    ChaseSucks_79 1/8/10 11:08AM

  • I was brought into the Chase family through Washington Mutual. In the process, they transferred a Home Equity Line of Credit across, in addition to credit cards and standard savings and checking.

    After the conversion there has been a lock placed on my HELOC and no one can tell me why, nor how to remove it. Been three days and I've spoken with 12 Customer Service reps in numerous different departments and each saying, "This is not my area" or "Call back later we will have more information for you"

    I'm used to someone saying, did we resolve all your issues today. Or "Sir, this is an error on our behalf, I'll take care of you and let you know the second we're able to determine what's wrong"

    It has been five days, and I've let them know they have 24 hours to unlock my account or I'll pay it off and take All my business elsewhere.

    They'd be losing close to 200k in assets, and no one at Chase seems to care.

    Mojuba 12/22/09 11:07AM

  • They are hands-down the worst company ever in terms of customer service. I just found out they reduced my credit limit on one of my credit cards by $4000. The credit limit was originally $8000 and has been for years. It was fine when that card was close to being maxed out, and I was paying them loads of interest every month. But I recently was able to make a large payment on that account and bring my balance to $0. A month later they decided to slice my credit limit in half. And every Customer Service Rep I talked to today (including 2 so-called supervisors) just repeated the same information over and over like robots. I'm considering cutting up every single one of my Chase cards and closing my Chase checking because of the awful customer service. They are TERRIBLE!!!

    scottical3 12/17/09 4:53PM

  • Trying to speak to someone with any knowledge at Chase has been impossible whether to discuss the options on a line of credit or a consolidation of student loans. Chase representatives do not return calls or when you manage to speak to someone, they are unable or simply don't care to address your concerns. I will not be doing any future business with Chase.

    Anonymous 12/15/09 5:01AM

  • Long story short. Chase took a mortgage payment out of my checking account WITHOUT authorization, and then claimed they never did. That took me six months to straighten out. They told me my interest rate was fixed when I did my refinance a few years ago, then I get a letter in that mail stating my rate is due to adjust. When I told them I was told by the agent it was fixed they said “I guess you should have read the fine print”. So I applied for a modification to fix it in January of “09” it is now DECEMBER and still no resolution. Every time I call to find out what the hold up is the only thing the customer service rep says is the loan officer hasn’t made a decision yet. I’m so pissed at chase I’m walking away from my house and telling chase to go F*** themselves. I’m willing to take a massive hit to my credit so I can NEVER have anything to do with chase again. That’s how much I hate them. BTW, just so you don’t think I’m some loser with sour grapes. My wife and I have a combined income of $90,000 a year. YES, CHASE IS THAT BAD.

    Anonymous 12/8/09 7:21PM

  • Chase closed a checking account which was WAMU, open over 5 years (before Chase), and closed, I guess due to not putting money in for over 2 months (unemployed). Fee drove the balance in the hole. Now after spending over 2 hours getting the run around trying to find out how to pay the fees so they will clear the CHEX report, they increased to amount by $30 (a fee for contacting them to pay them off!). Asked to speak to a supervisor and was cut off with each attempt (5 times!). Finally got to a voice mail - don't expect a return call.

    Anonymous 12/8/09 6:19PM

  • My card got blocked while I was on 3 weeks business in Brazil. I called Chase and they told me that their security department will need to call me back in Brazil. I gave them my cell phone number. I never received a call back but instead they send me a letter to my home in the US (I guess they expect that I have all my mail send to my hotel in Brazil). Luckuly I had a Mastercard and Amex with me. Returning to the US I called them to cancel the account. Their response: we will need to call you back. One week later I still have not received a call. I was never late with my payments & pay off my card full each time. I will now look for a Bank with better customer service and move my checking and savings account.

    Andreas 12/8/09 10:51AM

  • Rude, rude and bad customer service philosophy.

    Chase cancelled my creditcard without notifying me. That cost me both a forfeiture of $50+ in Amazon.com rewards I had with them as well as $300 since a product I had entered the card as a payment method for, wasn´t shipped due to payment method declined and had to be reordered again for a higher price. So they effectively cost me $350.

    Also at the same time they lowevered a credit limit on another card I had with them from $2500 to $500.

    I called them up and said thanks but no thanks on the one they lowered and asked them to cancel that one, $500 is just not useful to me at all. I got rude customer service representatives to my polite discussions.

    When I asked why I hadn´t been notified, despite them having 2 phone numbers for me and a email, they said "they weren´t required to." when I replied with a statement that "perhaps they weren´t required to, it was nevertheless basic customer service to do so" the rep hung up.

    These are slimeballs. Since this my wife decided to cancel 2 cards she had with Chase as well.

    So now we have 2 banks on the blackout list: Chase and Bank of America.

    parvez 12/5/09 9:21AM

  • Very, Very, Rude customer supports. Been trying to get help for a loan mod and refinance for 7 months. No one else can help except Chase, but refuse to help. They need to improve there customer support and new management that is not so greedy. They need to stop being greedy and start helping family out.

    Anonymous 12/2/09 1:04PM

  • Very rude representatives. I called to tell them they charged me late fee on my credit card even though I ordered them to make the payment on the due date. Representative over the phone insulted me, told me its not his bank's fault and hung up to my face.

    efet 11/24/09 11:08AM

  • I am outraged with Chase. I deposited 3 unemployment checks on 11/19 and they are on hold until 11/30. They have to verify funds on state issued checks? Washington Mutual was purchased by JP Morgan - new to California - thanks for nothing. Bigger & Stupider. I am very disappointed and will pull my account as soon as these IDIOTS get their crap together. Note that I am unemployed - you're more stress than I need. Go back to where you came from and get the HELL OUT OF CALIFORNIA. D. Townsley

    D Townsley 11/23/09 1:48PM

  • Lousy customer Service...My husband and me have a joint account ..My husband noticed a withdrawal of $2008, made 2 weeks ago ..which neither of us made...When we phoned the bank..they said it was an error...some guy wrote the wrong a/c number and teller gave him the money without verifying signature...We spoke to Jimmy Laguna at the Corporate Office..He said he would try to get the money back into our a/c in 2-5 business days ...We asked for some kinda compensation...He said "there will be no compensation" as if talking to a child asking for candy..In the end, he said he would compensate us 1 cent !!! for the interest we lost ...and that there is no fraud involved...but he can not guarantee this could not happen again...but what if this was an inside job?? and what steps would the bank take to prevent this?...Mr Laguna said he would look into it....We dont trust this bank anymore and are seriously considering closin our a/c

    Anonymous 11/23/09 1:55AM

  • Wife was sent an online offer with a $125 award for opening up a new account with direct deposit and making 5 debit card purchases. Wife clicked link and opened up a new account and met all the requirements. Wife never received her $125 reward. Chase claimed they had no coupon code for her. When she supplied Chase with the coupon code they claimed she didn't meet the criteria. When she proved she had met the criteria they said she never entered the coupon code on her application. She called customer service and was denied resolution. She requested to speak to a manager and was told since she opened her account online, she needed an online customer service rep. After speaking to an online service rep. she was told that the online service rep couldn't do anything for her and that she needed to speak with a service rep. at a local branch. The online service rep. pushed us through to a servive rep. at a branch 7 miles from our home (by the way there's a branch about six blocks from us) who informed my wife that she would need to come to the branch to resolve the issue because they needed to confirm her identity. Huh??? This is Chase's idea of customer service? Deny all claims, refuse to resolve the issue at hand, make the customer jump through hoops, and if that doesn't work make them go away inconvenience them by making them go to a non local branch where you Chase will probably continue to provide poor customer service. If this is Chase's idea of providing excellant customer service I think we'll need to look into other options.

    CHASEdaway 11/19/09 8:52AM

  • I have a Chase credit card that I got at 4.99% and even though I was never late and always made more than the amount due, my payment was raised more than double the amount. How unfair is that and how do these banks get away with this?

    Anonymous 11/16/09 10:53AM

  • My card was declined because we moved and somemhow they had our old address in their system for a TJX card, even though I opened the account under the new address. Okay, so I called and was sent to security. I had to talk to an extremely rude air head.

    The whole process of CANCELLING my card took about 20 minutes. GOOD RIDDANCE!!!!!!!!!!!

    This is by far the worst customer service experience I ever HAD to endure!

    Anonymous 11/14/09 4:53PM

  • Chase called my neighbor, whom I have never spoken to in 10 year, and told them to give me a message regarding our Jeep. I am a couple of weeks late, but I don't see how it is legal for them to talk to neighbors about my account. To top it off, when I did try to talk to some witch named Anastacia, she was so rude and only wanted to talk about scheduling a payment and wouldn't answer any questions otherwise. SOOO RUDE and extremely ignorant!!!!

    Mel 11/12/09 11:37AM

  • HORRIBLE!!! I GOT SWITCHED AROUND MANY TIMES.CHASE DID NOT HONOR THEIR OWN LITERATURE ABOUT REIMBURSING UNAUTHORIZED
    CHARGES!! GOOD-BYE CHASE

    Anonymous 11/11/09 10:07AM


  • Worst bank I have ever dealt with. Stay away from these people.

    scruf 11/10/09 12:20PM

  • We are closing our Chase credit card account and now will be refinancing our home loan (which was WaMu). APR for the card went up without any notice first rep said notice was sent in August and was due to the "current economic climate). Second rep said it was sent in June. I asked if it was a separate notice or included with the bill and they didn't know. Keep "chasing" away the customers who actually pay their bills and Chase won't "matter" anymore!

    jewel 11/7/09 11:50AM

  • I have never been treating by a person as badly as the cashier lady at the bank I went to today in rosemont her name was lily. I had wanted to get some money back from a check that I was depositing and was told I couldnt get it until the next , I said I was always able to when I deposited a check with WAMU, she stated to me well thats why they are out of bussiness, I feel she could of handle it alot better. Customer service these days is so bad that people should be thankful they have a job in this market.Wish I could go some where else to bank. Good luck everyone

    Anonymous 11/6/09 12:56PM

  • upon closing my account the banker threatened to punch me!!

    yme 11/5/09 10:59PM

  • Spoke with a customer service rep. from the Chase Extras program. I have a MC debit card and she would not help me because it was not a Visa debit card.
    I was trying to explain my situation to her and she HUNG UP ON ME!!!!
    She is definently not the right person for the job!!!
    Good luck Chase customers!!!

    -previous Chase customer

    lala_426 11/5/09 6:41PM

  • Worst customer service. No body has any idea of what they are doing. By the way very rude as well.

    Anonymous 11/2/09 6:10PM

  • What happened to the Chase Customer Service??? It used to be really great!!! Off-Shore???

    IsThisTheNewChase 10/19/09 8:37PM

  • Doesn't stop talking even when I asked them that they are far off from what I am trying to accomplish. And, HANG-UP the phone. It took four tries to get the phone number I needed to resolve my case.

    Anonymous 10/19/09 8:33PM

  • i miss wamu. checks i have been depositing for years now take 2 to 5 days to post. no one can tell me why. i get hung up on and in branch the tellers just say they don't know. my last cash deposit took 3 days to post. due to the hours i work i used to use the drop off box. with wamu it was always taken care of the next day. now it can take a week. i asked why and was told they don't bother with the drop off box everyday, they check it when they check it. i only use this account now for automatic withdrawls and will soon be stopping them. its a hassle to have to make the deposit a week ahead of time, even if it's cash, to make sure it will available. wamu was perfect, chase is horrible. i'm closing my account.

    kopl 10/13/09 11:51AM

  • I have now called Customer Service 4 times because I keep getting disconnected. I have never had a good line, and the representative is nearly inaudible.

    Chase screwed up my account, told me a lie, and now their customer service is almost impossible to deal with by telephone.

    alanterra 10/5/09 2:23PM

  • I have been very unhappy with CHASE just because they do not care about their customers aka. customer is not first in their heads. I am sure everyone that has experienced other companies such as American Express, Discover, or USAA would agree with me 100%. So I shredded my card about a year ago, but kept the account open for credit score purposes (didn't want to hurt it).

    Out of nowhere my online account was locked two weeks ago when I tried to login to pay my bill which was due 9/22 (as if someone had tried unsuccessfully to gain access to my account online). I tried to unlock it myself online but all options required my account number (which I don't have since I shredded the card, remember?) It was very late, I had to get up early and I had plenty of time left until due date so decided to leave it for another time when I had a chance.

    - This is where I blame myself for letting the other 500 things on my to-do list, let this one go by -

    I realized today (when I was doing a next round of bill paying) that I had not yet made the payment to Chase! Called their online account help line and they unlocked it with no issues - that person was actually helpful. After finally login in to my Chase account I confirmed what I feared, my account was past due, a $39.00 late charge was assessed to my account. I scheduled the payment immediately and called Customer no-Service (note the no there because they really didn't help). I explain what happened and the fact that I have NEVER, EVER been late paying my Chase card and asked if the fee could be waived. The representative told me the "bank" was no longer waiving any fees. After talking to her to make sure she understood what I was asking for (I am not calling month after month asking for this!) and I still got a no for an answer, I asked to talk to a supervisor. I just could not believe there really was nothing they could do! She answered saying there was no such person there, today, tomorrow or any other time that I could talk to. I tried again, explaining the situation - maybe she did not understand me. Her answer did not change. There was nothing -she said - that she could do. I told her I could not believe it... while other companies are eliminating these fees, they are not only continuing to charge them but also now there is absolutely no way they are going to waive them? Too bad for Chase Bank.

    If they continue on this path they are doomed by their own motto asking people to "Chase what matters", well, I know very well now that taking our money is what matters to them so this just reinforced the decision I made a long time ago, to NOT Chase them for my banking/credit needs.

    Anonymous 10/2/09 8:29PM

  • I recently went into the local Chase office and noticed there was no American flag in the lobby. I asked a teller why there was no flag and was told that it is Chase policy, not to display an American flag as it might offend some non-Americans, but they do have a flag in their lunchroom (big deal). We are in America, and this bank profits from Americans, and they insult us by nor displaying our national flag. I will convert my accounts to a bank that will proudly display our flag!

    I called the 800 number to complain and the first agent had no idea of what the policy was. She said she would connect me to someone who could answer the question. Click......hung up on!!!! How rude and unprofessional, not to mention UN-AMERICAN!!

    dollyfrog 10/2/09 2:37PM

  • Extremely Rude,

    I call the autofinance customer service and a femalenamed mary was quite rude and did not let me talk. I call the 800 number on Thursday september 24 early afternoon

    I ask her 3 times to let me talk to her supervisor and she said No. I guess the supervisor is ok with this as well.

    Pretty sad to receive this poor service, I hope to not utilize this bank for any service ever again, unless there is a propper appology, etc.


    Is this

    lucho_1981 9/24/09 4:44PM

  • Rude, rude, rude...this is all I ever get from Chase....I was talked down to, yelled at and called a liar. I will NEVER work with Chase again...EVER! I would rather starve than accept "credit" from this company.

    Lisa 9/23/09 8:19AM

  • AWFUL company. They constantly charged me overdraft fees that were unfair. i also had a credit card and lost my job. I went through credit counseling and started paying it off. They agreed to the payments and still had some NASTY debt company call and harass me and my family ...and my NEIGHBORS!
    I hope they go bankrupt! GO TO A CREDIT UNION AND MAKE THIS BANK GO AWAY!

    bones439 9/21/09 7:43PM

  • Rude, non caring and not helpful! This bank got bailed out with OUR money and then they treat us like crap and blame it on the current financial situation. I closed ALL my accounts with these jerks and I will NEVER do business again with them! I am so tired of being treated badly from companies who need US to make a living! Its time for more people to stand up and hurt them where it really hurts, their pocket books! Consumers NOW have the advantage due to slumping sales everywhere! DON'T ACCEPT BAD SERVICE!

    FED UP! 8/22/09 1:22PM

  • people sent us from pillar to post.
    no resolution yet after at least 8 (eight) calls, nobody seemingly interested in helping.
    overall rude engagements.

    Anonymus 8/20/09 3:58PM

  • Overall very very bad reach-ability, had to call back several times because they were "too busy".
    Problem after three months still NOT solved: people deny that colleagues whose names we wrote down, even exist.
    ONE person out of the many apologized, the rest made a strong impression of not caring in the least.

    youpster 8/20/09 3:53PM

  • All phones lead to the phillipines!!!

    Anonymous 8/20/09 3:25PM

  • I agree with the previous post. As a former Washington Mutual customer, Chase has been terrible. Customer service is lousy, rude, and they only have one phrase "due to the economic climate...".

    Anonymous 8/5/09 1:24PM

  • I miss Washington Mutual, since Chase took over the customer service has gone down hill.
    I will not do any more business with Chase due to their unethical business practices and rude customer service reps

    Anonymous 7/16/09 5:48PM

  • Submit your comment >>
  • I know people with negative comments are usually the only ones who write in, but my service was so outstanding today I had to, in gratitude to the dude (and two other people, thanks AT&T dropped calls) that helped me. Someone posted fraudulent charges to my debit card in a local restaurant while I was out of town for Thanksgiving. I called the CSRs, not knowing who to talk to or what to do, and two dropped calls later (all three people I spoke to were very competent and helpful), I had a claim filed, a credit to be issued in one-two days, and a new card on the way. All in less than an hour. And all three were nice about it. No one even tried to sell me a protection program. Thanks for rocking tonight, Chase :).

    jen 12/3/09 5:53PM

  • Many thanks to Eric Salinas in Business Card Sevices for helping me make a timely payment to account xxxx xxxx xxxx 9587.

    His effort is outstanding.

    Moffett E. Skinner

    Anonymous 10/21/09 12:44PM

  • Submit your comment >>
  • Chase strives to provide the best customer service possible, unfortunately, not all concerns can be handled by one department only. As a suggestion, when you call telephone banking, ask to be connected to the specific department you want to speak with rather than giving a full narration of the situation. If your inquiry does not need immediate response, send Chase an email instead. This would help you keep records of the correspondence, so when someone tells you inaccurate information, you can always show them that you were misinformed.

    chase_manager 4/22/10 6:51AM



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