Search for a Company by Name

Chase Customer Service

User Reviews, Ratings and Comments

Chase customer service is ranked #366 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 30.76 out of a possible 200 based upon 207 ratings. This score rates Chase customer service and customer support as Disappointing.

NEGATIVE Comments

193 Negative Comments out of 207 Total Comments is 93.24%.

POSITIVE Comments

14 Positive Comments out of 207 Total Comments is 6.76%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • They screwed me again with my line of credit acct.
    They have the Comptroller & Consumer Financial Protection Bureau in their hip pocket. They continue to get away with their underhanded tactics with their help.
    How can they accept my pymt, give me a confirmation number, then reject the pymt
    thus charging me double finance charges plus late fees because I missed my pymt due date, what ???
    That is totally wrong but I lost my case against them.
    They told me ....
    1- Just because I get a confirmation number for pymt it does not mean the pymt was received
    2- I had left out one number of my bank acct
    3- The girl left out a number when she was writing it out.
    Consumer Financial Protection Bureau is a joke, they are not on our side, who is ??
    I was elated to hear about their financial loss in the billions and am just as happy the FBI is investigating. I hope they finally got caught with all their hands in the cookie jar.
    JUSTICE FOR US ALL !!!!!

    Anonymous 5/16/12 12:06PM
  • Chase gave me a 25.00 gift card, it has been declined every time I tried to use it. Then they charge .75 cents every time it is declined. Go figure.

    ChaseSux 5/4/12 10:18AM
  • I was appalled when I was approached to sign a form to take off my sons name on my account after his death, of which no monies would he get, but the point is the representative was all bubbbly and way to smiley for this type of transaction. Also, not once did she offer a condolence, and I was told to wait for her when I was asked to come in for this and this is not an easy thing to do. I felt like a number and have banked there for years. Chase, you may want to instruct your employees to have some better behavior when it comes to a situation as this and not treat you like this is just PROCEDURE and have a GREAT day when you leave!! A little respect for your business and some campassion would have went a LONG way!!

    Anonymous 5/4/12 8:00AM
  • I was a Washington Mutual customer. Chase took over my account and it has been the worst banking experience that I have ever had and I am old enough to have had more than a few.
    Extreme overcharging with invented service fees that no one has ever heard of, many wasted long nights talking to representatives from the Philippines who could care less. Emails that are always answered by canned responses that don't even address the question. Banking staff (supposedly Mortgage specialists)at the Cordata Branch in Bellingham, Washington that haven't got a clue about loans or mortgages.They answer all your questions with 'I don't know'.Now I have sold my house and these idiots forgot to roll over a lien when I refinanced.

    Canamal 4/30/12 11:34PM
  • I have been trying to get a loan through Chase for six weeks now I keep getting the run around and I have already paid for the appraisal. My loan officer does not answer calls or e-mails, I have to go through other associates at Chase to get responses.

    upset client 4/12/12 1:12PM
  • RECENTLY WE RECEIVED A LETTER INFORMING US THAT THEY ARE CHANGING OUR ROUTING NUMBER ON OUR CHECKS. YESTERDAY, 4/11 WE RECEIVED NEW CHECKS, WHICH REPLACES OUR CHECKS BUT NOT IN THE CAPACITY WE HAD PURCHASED. IT STATED THESE CHECKS WERE TO BE USED BY 4/2 AND DID NOT ADVISE US THAT WE KNOW HAVE TO CONTACT EVERY DIRECT DEPOSIT TO CHANGE THIS INFORMATION OTHERWISE WE WOULD NOT GET ACCURATE MONIES EITHER OWED TO US OR PAID TO ACCOUNTS. HOW CAN THEY JUST DO THIS??? COMPLETELY OUTRAGEOUS. ANOTHER INJUSTICE BY OUR BANKING SYSTEMS!!!

    GERI 4/12/12 8:23AM
  • Rude doesn't begin to describe the manager at Chase bank on Washington and studemont in Houston. You'd get less attitude from a crack whore on a three night bender.

    pissed off with chase 4/11/12 12:02PM
  • I am adding this to the myriad of complaints already registered here. I went to Chase bank out of frustration with Huntington Bank (OH), who refused me the right to privacy to discuss a business account transaction (discrimination), making me air my concerns in public in lobby...Okay.

    Left Huntington, obviously. Went to Chase. At first, had a wonderful business banker who was transitioned to another bank in less than 3 months. This began the issues with Chase, that rarely do they have managers, bank associates that seem to stay in one place longer than 3-6 months. I was constantly having to pull 2-3 verified proofs "I am who I say I am" every time I went to the bank. That was strike one.

    My husband and I were on vacation went to a local grocery store in Nebraska, only to find out our VISA was locked because "we failed to inform them we were traveling" all for a $10.00 transaction. It took 2 telephone calls, and 45 minutes to unlock the card after being 'educated' that every move we make has to be notified through their customer service department to verify we are 'who we say we are', and not robbing ourselves.

    Should I say strike 2? not yet.

    I went to the bank to have the BANKER notify the bank that we would be adding in a special one time big charge because we were purchasing laptop computers...remember this is a BUSINESS. right? Wrong! I got a call from Apple saying that the transaction was cancelled because the card was rejected. I gave the banker and the bank the exact time, name of the purchaser, and amount PRIOR to the purchase 24 hours in advance.

    I had to call their specialized department (prove to me you aren't a identity thief department), whose English is a secondary language, to argue that this request was done by bank, that I had more than reason to take out 'such a large loan' (on a BUSINESS ACCOUNT!!!), and two hours goes by with this idiocy before I can call Apple back and get the transaction taken care of. Strike two.

    Next: our furnace needed to be replaced, we have bought a new home. I called in advance to card services, letting them know we would have a large transaction the EXACT amount, the name of the company, and the person handling the account. Sure enough, in less than 24 hours, I am asked to call and verify this purchase. I then threaten to cut up my card to the person on the phone. I got a supervisor on line who apologized and try to make nice the issue of them guessing and second guessing our needs....not strike three...not yet.

    My husband and I go into the bank to get him able to discuss this account with representatives, because his name should have been on the account from the start. We we warned that he will need to apply for the account and has his credit checked (all to just be able to talk to a representative). The next day, (today) I received another request to "verify that we did this" transaction...I am so angry I could scream. We went to the bank for crying out loud, they saw our driver's licenses and IDed us, what more do they want?

    On the phone the pathetic idiot (and I don't say this normally) asked me to answer a series of multiple choice answers about myself to prove I am who I say I am...nothing else would do....I ended up screaming...

    IF I didn't have the workman coming to our house needing to finish the furnace (which requires another large transaction...oh god spare me), I would cancel this account right now. It is just wrong. If they really want to stop id theft, just take my finger prints! Its games boys and girls, games! I will probably be moving my full accounts over to a local credit union.

    It's not as if I have bad credit, because I don't. It's just they are out of step with what security should be about: call me if you really have a problem, don't make a problem where there isn't any and then demand multiple choice proof, stupid questions about my past history, that's NUTS!

    ceresmary206 4/7/12 1:23PM
  • [Misspellings corrected!]

    We own a small business in Denver and are former WAMU customers. Chase took over and things have not always been pleasant. In a recent letter dated March 28, 2012 (just received this on April 5, 2012), we have been informed that our account number is changing (for electronic transactions) and the routing and transit number is changing for deposit slips. First of all, we did not receive any advance notice of this change (which, one customer service rep. told me, was due to the fact that they are nixing the WAMU routing numbers). I don't have any problem with that. But, when we are told to immediately: (1) order new checks (and here's a $150 credit to Deluxe); (2) order new deposit slips; (3) begin using new checks and deposit slips immediately and destroy all old; (4) payroll checks must be updated/upgraded, too, if using; (5) provide new ACH information to all vendors with whom we process electronic payments; and (6) update any automatic withdrawals, such as insurance company payments, utility payments, etc.), it's asking a bit much. We also utilize merchant processing (as a retail business) and this must be changed IMMEDIATELY, as well. Oh, the cust. svc. rep. says, yes. "There could be a disruption of processing and/or of payments going into our bank account. We're sorry for any inconvenience." I am trying to get contact information for Donna Vieira, Senior Vice President, Business Banking (who authored this unanticipated letter) and find out what the heck she was thinking by not giving us any advance notice that this change was going to take place. One rep. said that we could still use our old checks until they run out, but I don't believe anything coming out of their mouths. They do seem clueless. And this gorilla of a bank and highly-paid executives don't seem to care when they stick it to their customers. Not happy about this.

    Katie in Denver 4/6/12 11:29AM
  • My card balance is $69.24 and anytime I use it it says it's inactive. I checked online to see the activity, the website says my card is inactive. Chase will no longer have me as a customer.

    linzelton 4/1/12 1:23PM
  • Opened a Chase Bank account online on March 7, 2012. Signed up for online banking. On Monday, March 19, I tried to sign in and a message came up with account in inactive!!!!
    I still get daily updates on bank activities and the account still shows $25.00 balance.
    Tried to call customer service and spent 45 minutes "on hold"!!!! Can't talk to a real person. This really SUCKS!!!!

    dcusa55 3/22/12 10:31AM
  • I went into Chase Bank and made a payment to my Chase VISA for $1,000.00. My Chase VISA balance is now $2,278.00, but my available credit is O. I called the 800 number and they did a 3-way call with Wells Fargo who told them there is no hold on my account, no hold on my check. Three days later, I go into the branch to ask again as I still cannot use my credit card. I sit with a banker who calls the 800 number, listens to the lady on the other end for 9 minutes, with no inclusion or discussion with me, and then says my payment to my credit card will post to my account in a week, but "for security," he doesn't know the reason. This is ridiculous. If CHASE shows a credit on my account and Wells Fargo says there is no problem with the check, how can Chase HOLD the funds for an entire week? All branches and checks are completely local. Several of their other practices, like calling me from the local branch at home to notify me of my Amazon points, and making "polite" personal conversation really make me crazy. I don't want to talk about what I do with my personal time at the bank; there are just too many untrained, unprofessional employees there, with nothing better to do than visit. PLEASE, just post my payment in a timely manner and don't ask so many inappropriate, personal, unprofessional questions. Chase needs a total re-vamp. Their employees are in-effective and unprofessional, and their practices seem greedy and totally unreasonable. Their branches on every corner are not going to last. I am not rating Reachability, as you can reach someone, but it is such a waste of time as there is no resolution and NO explanation of a reason why.

    Frustrated With Chase 3/20/12 9:36PM
  • I had the worse experience with chase mortgage refinance. It took 5 months processing. Loan officer asked me to send the same documents again and again without explain why. I had question for the approve documents they sent to me but they never call or email me back. 5 month later, I received an email from the loan officer which loan is withdrawn because they figured out that they need to charge me more than $20,000 for the close. That was something they never told me during the 5 month processing. All the time and energy waisted for nothing. Do not understand how they can keep the customers.

    loan 3/20/12 1:13PM
  • Like millions of Americans; my husband & I fell on hardtimes due to illness & job loss. Unfortunately we were past due several months on our Chase Freedom Visa. They "outsourced" our account to Allied Interstate collections. Their letter stated they transact business in Ohio; however, based on previous commentors, they must be in the Phillipines-the phone calls are inaudible and reps speak in broken English. I made a complaint with the Attny General in Ohio-only to find out Allied Interstate has over 900 complainst against them. If Chase really wanted to resolve debts owed by their customers-WHY WOULD THEY HIRE A COMPANY WITH QUESTIONABLE BUSINESS PRACTICES?????

    Injured credit score:( 3/20/12 12:34PM
  • I used to have an account at Washington Mutual, which I left appx $5 in. Then Washington Mutual became Chase. I did not do anything with my account, but apparently they added a $6/month fee. Then they closed my account, reporting me with a 1 penny charge off. I resolved this through Chexsystems, who said they have to keep the report of "account abuse" on file.

    When I applied for a credit card from Amazon, through Chase, I was denied due to this "derogatory relationship."

    So basically, I am being refused due to the fact that I had $5 in their bank.

    Stacy 2/29/12 12:32PM
  • for the first time I had to deal with a customer service and it was an horrible experience. i felt like i was the customer service rep. the guy called me to talk about the dispute and I talked to him briefly because I was on a queue to get a hair cut. i ask him if i can call him back or if he can call me in half hour. what came out of his mouth astonished me. he said that he can only call me in 10 minutes beacuse he had to leave for his home. i said okay if i finish my hair cut in 10 minutes. then he called me in 5 minutes. i told him that i am middle of a hair cut and if he can call me later. he refused to do that and said to check my account for the update and hung up on me.

    i find this whole exprience very bizzare.

    coolaiddrinker 2/17/12 11:48AM
  • I have been with Chase for 4+ years and have no idea why I have stayed so long. The phone customer service is terrible. I actually have a background in Customer Service, and used to work at a call center. Due to this, I have an infinite amount of patience and am never rude or snippy. It's a hard job and I'm not here to kill the messenger. So when I tell you that their Customer Service is rock bottom and they are out of touch, I mean it.
    Two instances on the phone:
    1) Called to make a fee inquiry. It was unexpected, only for about $5, and I just wanted to ask what it was for. Rep was rude, defensive for no reason, and put me on hold without notifying me (where she left me for so long I had to hang up - nice one). I had to go into a branch to fix it, and it WAS fixed in there, but it was an inconvenience.
    2) Called to ask them to fix a simple online banking issue. I had once had the same issue with Wells Fargo and it was fixed in 2 minutes flat by one very nice guy. The same issue with Chase? At least 30 minutes on the phone, where I spoke to 3 different reps, and kept being tossed around for no reason. None of the Reps were knowledgeable and after 30 minutes of hearing "um...", there was no resolution. So I resolved to close my Chase account.
    The branches have been nice enough - they're all there to upsell and that's their job. But in this day and age, a business/corp should have reachable, knowledgeable phone and e-mail customer service - it simply does not exist here. Their mobile banking and mobile check deposit is SO handy but it's not worth it when there's an obvious disregard for the people who keep them in business.

    Ellie 2/16/12 8:45PM
  • When I asked to speak with a manager the account manager told me none was available and I should leave my number for someone to get back to me. They reduced my credit line even though I was always on time and paid lump sums of money to reduce my debt. Why do we put up with these banks!

    alythca 2/8/12 4:48PM
  • I've been trying to get my mailing address updated for 4 months, but Chase continues to mail my mortgage statement to my PREVIOUS address. When I asked to be transferred to the Customer Service Department to file my official complaint for their incompetency, the rep hung up on me!

    Tanner 1/30/12 7:02PM
  • I wanted to see if anyone else out there was having this experience and if they had any more luck than I did resolving it. I opened a new account with Chase last year with the coupon code to receive the $125 bonus. I had such a hard time getting the account opened without going to a branch because of identity verification problems or some baloney that I closed it within days. Though they couldn't determine my identity, they were more than happy to take my e-deposit from another back, but I digress. Besides for the fact that it took them a month to mail me a check with my original deposit back, they have now sent me a 1099-INT for the $125 bonus which I did NOT receive. After a few hours being tossed around customer service I finally had to go to the branch but they were no help and could not provide any proof that I didn't receive it - I'm supposed to fill out some sort of "reversal" form on my taxes, but they could give me no detailed info or proof. I find it laughable that their system glitch is now my burden to fix. Has anyone else experienced this or have any clues how to actually resolve it?

    Anonymous 1/26/12 2:02PM
  • I agree with everyone on this post. Chase does suck whether it is the retail banking department or credit card division.
    One time I ordered checks through the bank, received them, and wrote 5 checks for bills. Mind you there was sufficient funds in the account and never write bad checks.
    They all came back "Account blocked/frozen" with insufficient funds fees from both banks totaling over $300.
    Chase reversed the fees on their part as they found out they "accidentally" deactivated the check series I had ordered. Chase refused to reverse the other fees with the merchants and other banks I wrote the checks to.
    Beware: If you bank with Chase and order checks online, make sure the checks are "activated" by stopping by a branch to verify that. It will help you.
    After that fiasco, I left Chase for a credit union that actually cares. Chase does not care about their customers or their employees either. You are just a number to them like any other corporation.

    anonymous 1/26/12 1:40PM
  • Chase refuses to post my mortgage payments in a timely manner. Their FAQ states that the policy/LOS for posting a normal monthly mortgage payment from an external bank account is TWO days. Chase consistently does not post my payment for FIFTEEN days---essentially running out the grace period and applying-then-reversing a late fee every time. Four customer service reps and three layers of escalation could not resolve the problem. Several of customer service reps spoke very poor English, all the phone connections were fuzzy and faint, and none of the reps seemed to even understand my basic and simple question: why is the LOS not being met and would they please fix it and post my payment w/in their stated LOS? One rep even repeatedly asked me, "are you talking about your mortgage account?"

    MFK 1/23/12 2:25PM
  • Saying my personal experience with Chase Bank "sucks" would be too generous. I have NEVER opened any account with Chase Bank, but they seem to keep acquiring my accounts through various means.
    My first horror encounter was when I had a balance on a credit card serviced by them that had a fairly large balance, but a reasonable interest rate (not an introductory one). Out of the blue, they nearly tripled my interest rate. Since I could see no reason for doing so (no late payments, over the limit charges, etc. on this or any other account), I pressed them as to why and was ultimately given the response that they just needed to make more money. I responded by paying off that card and closing the account.
    The next horror encounter was when they started charging fees on my "free" checking account. Believing that I might get some sort of break since I currently had a home mortgage with Chase, I contacted them regarding the same—no dice. So I closed that account and refinanced my mortgage away from Chase.
    Overall Chase lost about a third of a million dollars in accounts from me and don't appear to even care.

    Anonymous 1/12/12 3:28AM
  • Chase Bank Strung me along for 5 Months on a Home Equity Loan, only to tell me now that I am not getting it. I will not be getting any of my application fee back either.
    That's gone.... Total Rip-Off...People Beware of This Bank...

    Got Ripped Off 1/7/12 2:37PM
  • one of the worst customer service attitudes in the industry. I goto 2 branches in my neighborhood and the staff is extremely rude.

    sam_z 1/5/12 9:42AM
  • I found a card I'd received from unemployment a year or so ago through Chase. After following the instructions on how to get a hold of a rep through their email system; I inquired about the balance history, why I had never received a statement even though right on the site it said there would be monthly statements, and why I was receiving a maintenance fee even after the Protection Act passed in 2009 in congress, they promptly (within a week) disabled my account with no emails or anything. Now I can't even see what balance is left, if any.

    Gray Fox 12/12/11 9:35PM
  • This is the worst bank to do business banking with and there is no response or no promptness on any issue resolution. If you have money to give away, give it to a church or a charity rather than those people.

    galesnj 12/12/11 4:08PM
  • I recently applied for a credit card via Amazon which would have given me $30 off my purchase. Upon completing the application, I was informed that I would need to wait 2 weeks before I would know whether or not I was approved. This would be too late for me to purchase the item. I have excellent credit and a great FICO score. I believe they are reviewing simply because they do not wish for me to receive the credit card in time to get the $30 off. I consider this misleading advertisement on their part.

    Sensan 12/8/11 8:23AM
  • I have been trying to surrender my residence with the deed in lieu of forecloaure since 9/19/2011. I have spoke to many rude representives that answer the phone for Chase. i dont understand what the hold up is. I have been assured many times that everything is in order and it shouldn't be that hard of a matter to resolve. Guess they were wrong! I just want this matter to be taken care of as soon as possible. It's been almost 3 months! i hope we can resolve this problem soon.

    Anonymous 11/27/11 11:42AM
  • Chase Customer service SUCKS! not only are they holding my check for over a week there is some sort of mix up regarding the so called public record, so every time I call to have an issue resolved they won't do it I have to go to a branch.... do yourself a favor f they offer you 100 bucks to open the account .. open it .. get their money and RUN !

    pissssed off 11/24/11 12:31AM
  • There is no Chase bank in Honolulu, yet you are charged by Chase a fee for using another bank's ATM. I understand having to pay the "other" bank a service fee, but not Chase! When I discussed this with telephone bankers twice today, they were not knowledgable (one didn't know where Honolulu is and asked for the zip code).
    All I wanted was a waiver of fee's from Chase. Over the past 2 years, I have pissed away quite a bit of money. Been with Chase 12-14 years.

    CWO4USNRET 11/23/11 8:31PM
  • From a Highly Dissatisfied Customer

    I’m not here to ask questions, just submitting the customer satisfaction survey you never ask for.

    I seriously abhor banking with you. I have an auto account, a direct deposit, a money market savings account (which I don't use), and a checking account with you.

    First, I will give credit where credit is due. You succeeded in pleasing me with my auto account APR 3 years ago. Right now however, there are better rates but according to your rules, I can't refinance with you.

    Here're my main concerns:
    1. You do not have an ounce of regard for your customers. I have myriad examples. One of them is when you decided NOT to issue me with a replacement credit card when my card expired. I've asked for it more than a dozen times on phone and in person but I get the usual "you'll receive it in xx business days". It's been more than a year, and I have an open credit card line with NO CARD. I have since opened a credit line with a credit union. Ponder over that.

    2. Customer service is mean and rude. One example is when you reduced my credit line by 20% the day after I paid it down by 50%. This obviously increased my debt/asset ratio and because it put me close to the limit, which beat the purpose of paying it down in the first place. So much for trying to build credit. That was strike 1.

    3. Strike 2 was when I asked to speak to a supervisor about the issue and the customer service rep rudely retorted "I'm sorry, no supervisors available" and proceeded to hang up on me. Let me repeat that. Your customer service representative hang up on a client.

    I took this to mean four things:
    A. Your reps are sick of working at Chase and have no regard for their jobs.
    B. Your supervisors have no regard for their jobs and are never available --or act like they’re not.
    C. Your reps do not have proper training.
    D. Your services are such a disgrace that your reps and supervisors are accustomed to and tired of constantly dealing with irate customers

    FYI: I'm just one of very many who've experienced this trickery, and rude, uncouth and uncultured behavior from Chase. All you need to do is google “Chase customer service” and read the horror stories for yourselves.

    4. I’m confused about what demographic you’re targeting. I am a PhD candidate graduating in a year or so. As soon as I do, I'll pay off my car loan (if I haven't refinanced it by then) and spontaneously close all my accounts with Chase. Whatever happened to customer retention?

    5. I have nothing good to say about Chase. My sister is a VP on Wall Street and she won't bank with you because of my pitiful experience with you as well as her colleague’s. My friends are constantly receiving propositions from you to open accounts but I'm thoroughly advising them against it.

    6. I can't wait to get out of Chase! I'm currently looking for another bank to re-finance my loan, because it’s the only thing tying me to you. You are a big bank because of your customers, but just as your customers built you up, they can put you out of business. ONE customer at a time.

    Kindly pass this on to your managers for "quality assurance purposes".

    xok 11/21/11 11:35AM
  • My mortgage is with Chase and I can honestly say that they have the worst customer service I have ever experienced! I am so angry that I am looking to move my loan elsewhere. They are completely impossible. No one calls you back, they give you the wrong information, and they have no desire to help whatsoever. I have told everyone I know how horrible they are. On top of everything else, they make a ton of mistakes! Horrible. Just horrible. If you see this and don't have business there, run don't walk!

    Anonymous 11/7/11 9:31AM
  • I was a Washington Mutual customer for a long time and have been with Chase ever since they took over. Times have been challenging so I don't keep a whole lot of money in my account there. Today I went to the atm and was told to call the 800# only to be informed that chase was ending my business relationship with them (no notice) and they would be holding any funds I have in my account for 10 to 15 business days. When asked if I could access any of the money to pay my bills I was told no. Unbelievable!

    calypso64 11/2/11 5:47PM
  • Apparently, there is no one a customer can speak to about card policy concerns, and the only thing employees can do to assist customers is to apathetically cancel their accounts. I was double charged interest, and I was told there is nothing that could be done about this. I am no longer a Chase cardholder.

    disappointed 10/29/11 12:24PM
  • Chase,in Brooklyn on Graham av, is a terrible bank especially to black people, I've been doing business with them for quite a while, today they question who I was because no one never seen me before, hello yet I can tell them who works there, they question, a check from my insurance, yet my paycheck goes direct deposit, they don't know me, you know, why, my skin is dark I don't have an accent, so I must not be hispanic,Chase please give your worker's a history lesson.

    Anonymous 10/25/11 12:11PM
  • I am shaking, I am so mad right now. Chase left a message at my home yesterday, saying to call back on an "important matter". I logged on to my credit card account and sent a message inquiring about this "important matter" and was told, you have to call. So I did.

    Barrage of very intrusive questions after the guy took a few minutes to review my credit report.

    I have ZERO late payments, ZERO negatives on there at all. Yeah, I run a lot of debt, but it's maybe one third of my annual income. And Chase is worried that I'm no longer credit worth?

    Guess what triggered that call? I recently transferred the balance off that card! After a couple of years of paying it down! I never even use the thing! They have a league of snoops they sick on us to find out what's going on any time somebody transfers a balance!!! Hosers. I just canceled the stupid card and Chase will never see another penny of my money ever again. Ptooey, I spit on them!!!

    threedog 10/18/11 10:23AM
  • I would be better off talking to a Robot. They just fob you off on the first technically.

    freeborn5 10/10/11 10:30AM
  • 5% cash back bonus! Great. Chase: "Oh I am sorry sir, you did not re-enroll by calling us. You don't get the bonus. You have to re-enroll every 3 months if you want it." Me: "I would like to be automatically enrolled every quarter then, so I don't miss it again, into the future". Chase "Sorry Sir, that is not our policy". Me: "Could I speak to customer service so someone will submit my recommendation for consideration". Chase: "This is customer service, sir". Me: "Are you kidding..Can I actually speak with someone that will listen to me and consider my suggestion?". Chase: "I am sorry we cannot help you further, sir".

    Jim 10/9/11 10:10AM
  • I have my mortgage with Chase. As long as you don't need service they're fine. Now that I am in need of a modification, I have been subjected to their sheer incompetence, even down to something as simple as sending a letter to me with the wrong contact number for my customer account specialist. Some of the customer service representatives I spoke with were nice but in the end useless. Unfortunately, I have to muddle through this because I need assistance. This shouldn't be acceptable.

    wadi 10/6/11 1:57PM
  • Chase sent me a letter stating that my home was vacant. It's not. Talked to a woman in the Property Preservation Dept and thought it was fixed, but then received a letter from my insurance company stating they were dropping me. Can't get through to the Preservation Dept, and find it unacceptable that I have to leave a voicemail. My insurance company told me that I have to have a letter from Chase verifying occupancy to be re-instated, but if they won't call back, how is one to make them verify that?

    susan 10/3/11 11:13AM
  • Chase is a horrible bank to do business with. The bank representatives ignore the customers and loosely allow them to walk out unsatisfied or simply not spoken to at all. I will be removing all of my money from this bank! Chase on 3335 North Ashland, Chicago 60613

    Efigenia 10/3/11 9:50AM
  • Chase is not a good place to bank. All they do is sit and gossip about their customers. They do not care about customers, they only care about the money they get. When they open an account they laught about it because they are only in for the money. They got rid of good people because of racism. It is only a matter of time before they are fully in the news. Some people who are working there only gossip among themselves because they want to keep their jobs. Ask anyone you know who will tell the truth and who works for this company how nasty they are. I used to work for them. Take your money and run to Delta Community Credit Union and bank there. These people do not have good customer service and they are saying that they are christians. Stop talking about Christians with your sinful self. Go ask for forgiveness and start treating people right.

    Sally 10/3/11 8:52AM
  • Absolutely the worst customer service I have ever seen. They are deadpan tellers that don't know what is going on. They make a half hearted attempt to resolve an issue and expect you to be satisfied with it. I have currently moved to a credit union that in comparison is night and day to Chase.

    SD2011 9/30/11 1:42PM
  • Completely fed up with Chase bankers pulling me out of the teller line to provide service. It turns into an intrusive review of my account, income, balances, loans, etc. They have NO BUSINESS asking why I keep a high amount of $ in my checking account or whether I'm planning to spend it on something soon. Nor should they be asking what my job entails and trying to sell me other products when all I want to do is deposit a damn check. Probably time to move on over to Wells Fargo...

    george 9/27/11 10:29AM
  • I had one of my Chase credit card numbers stolen and reported it to Chase. They replaced the card and waived the fraudulent charges until their investigation is complete. All well and good.....but each time I call to check the status of the investigation I get the Philippines or India and a different and incorrect story. I spoke to Customer Service here in the States, complained about the poor service and will wait to see what happens. If they screw this up I'll drop the card and try another company.

    Anonymous 9/27/11 9:07AM
  • Chase handled unemployment debit cards in the state of Texas (2008) and they were rude and unresponsive. After four calls, they still did not provide a statement of deposits and debits. They charged fees to use your unemployment debit card!!!! Unemployment is heartbreaking enough without this organization using my tax money to screw citizens even further. Today I got a credit card offer (one of too many) in tons of cardboard with a thick piece of styrofoam inside. What a waste. They don't get it. The banks had to be bailed out and now they are wasting money again! Ridiculous management salaries and bonuses. When are the regulators going to really do something!

    HotinTexas 9/26/11 3:29PM
  • I went to Chase Brance Indian Trail Shopping Center in in Louisville Kentucky for some information about my account and was given wrong information. My husband (which is in critical condition in a nursing home) and I have an account together. However that account is handled by a POA. I was asking about my account which receives a small monthly check. I showed my debit card inquiring about that account only. The girl gave me a balance and when I questioned it she said that was right. I then took my debit card to the teller and withdrew $50.00 The teller did not tell me I didn't have the money in the bank and took it out of my husbands account, which made him overdrawn, I also during that week purchased several thing on my debit card such as gas, pet license etc. I think I should receive a debit for all the overdrawn charges charged me because of what I was told. I received one crdit for one charg on my account and one for Charlies account and one for my account. However I am still overdrawn and will only have nothing in my account to live on in Ocotber. I receive less than #300 amonth and I need that $102.00 plus the $27.00 charged to me stop payment on a check.
    Can someone help me?

    Linda Haag 9/23/11 1:40PM
  • sept 12, 2011. in april opened cking acct with 125 coupon bait which was account ruled .."must stay open and active for 6 months". had direct depos from s.s. for 1437 meeting criteria for no fees..well today chase lettered me they are closing the account because it is a loss to them...the letter came from their "chase operating loss prevention" dept...they measure each account and if there is no profit in fees they close account...in a nutshell...I was told they will recoup the 125 bonus for at closing. I said I am not closing the account. you are... they simply said it was their choice to end a relationship and are required to give no reason..doesnt that stink to high heaven..I did nothing to warrant this undue hardship (i now have to scury and get a new bank where I can have my social security deposited.) chase has no regard for people..just the almighty bucks.

    Anonymous 9/12/11 6:32PM
  • The online message center is totally useless. It eventually has to turn into a phone call to rectify a problem.

    Anonymous 9/12/11 5:30AM
  • Chase has become as bad as Bank America! These companies that prey on the general public and provide minimal service. We are a start up company, you know, one of the good guys who sought out to make a difference in the American economy! During this poor economic times, we set out to open a new business and provide new jobs to some lucky folks who have not been able to find any. Well, its been a year and all has gone well for us. We have expanded and have added even more jobs. This is how its supposed to work, when things are tough in the country, you are supposed to do whatever you can to help. So, by us opening a business and putting people to work, we did our part. Over a year we did credit card transactions through Chases Orbital terminal. Over that year we had no credits or complaints. One day we went to run a $10,000 sale through our system and they froze our account and got to notification at all. We didn't even realize that we were froze until two days later. They put our account on suspension for questionable services? What!!! A year we have run sales through this company and now for no reason other that a employee deciding on her own that we are selling something that is not OK by her standards, they are able to basically out us out of business, with a swipe of her keyboard! No notice, no review with us, no explanations, just a letter telling us that we need to credit back all sales through a certain date or else they will hold all these peoples money for 6 months! I tried and tied to get someone to explain what was going on, but each person I spoke with was mean, rude and unbelievable non caring about what they had done to us! We put 10 people onto the unemployment line thanks to this one person at Chase. Said story! Said company, I would recommend that everyone within eyesight of this blog, run from Chase!! They are heartless!

    MIkee 9/7/11 2:22PM
  • Chase charged me the monthly $10.00 fee because my account dropped to 1,489.27 for ONE day!! The requirement is minimum $1500. I deposited a 750.00 check that day but they hadn't posted it yet. I'm outta there. Time for a friendly credit union.

    AnnieB. 8/29/11 1:12PM
  • At their TriBeCa location, the service was always personable and satisfactory. I never felt concerned for my information, and I felt valued as a customer.

    The Washington Heights branch really rubs me the wrong way. The manager whispered to the representative before she lead me to the cubicle, the representative was extremely casual (slouched, next-to-none eye-contact), and then to see someone's information up on the screen (address, last four of social security, and monetary balances of transactions) I was left with a really poor impression of the branch.

    This is the first time that I've ever used one of these forums to complain, and I'm calling Chase's customer service complaint line to see what can be done. I wish I had asked for the names of representatives at this branch so that I could give more specific examples, because they certainly did not offer their names.

    oryxinthegarden 8/29/11 1:00PM
  • Chase is either unwilling or incompetent handling money transfers when you are working with their investment branch

    Phil 8/15/11 2:13PM
  • I am a single parent with two children and it has been difficult during this recession, to say the least. I made an attempt to purchase $250.00 worth of groceries and my purchase was denied. I had approx $2,000.00 in my checking and approx $2,000.00 in my savings. I pleaded that I needed this purchase to be approved because I needed to feed my children and my pets(dogs), but my pleas fell upon deaf ears. I was told that chase was updating their system and it would take several hours. The only comfort rendered was they would speak to the cashier at Raileys and explain the system. However, this would not feed my children! Then I was told to use checks,but I did not have any checks because I recently ordered checks. To make matters worse, the people I spoke with were in the philippines...is there not enough poverty and unemployment in this country? How does it feels to send your children to bed hungry?

    mom with hungry children 8/15/11 1:29AM

  • Hi I Just came back from the jpmorgan chase bank which is located 370 essex street lodi.
    I want to Direct deposit form for my dad i have been using this bank since 2008 almost staff knows me who i m because i were there all the time with my family check for deposit last time they AlSO did not behave good they are soo rude
    TODAY THERE WAS A GIRL SHE WAS SO Ridiculous so rude she behave like i have someTHING borrowed with her personally.
    she did not give me a form for my dad direct deposit form.EVEN MY DAD GAVE ME A HIS JOB CHECK AND I NEED IT FOR THAT
    i am now thinking to change a bank .


    TODAY THERE WAS A GIRL IN CHASE BANK HER NAME IS MITALIBEN SHARMA SHE WAS SO BAD SO BAD RIDICULOUS SHE BEHAVE LIKE I HAVE BORROWED SOMETHING FROM HER PERSONALLY.
    I WAS LAST TIME THERE SHE DID LAUGHED ON ME WITH OTHER GIRLS I WAS ON THE DEPOSSTING THE MONEY WHILE THERE WERE A LOLLYPOP
    BOTH GIRLS TALKED EACHE OTHER AND ONE OF GIRL TOLD ME HOW ARE YOU SIR ,I SAID OK.THEN SHE ASK ME HOW S LOLLYPOP I SAID OK SHE IS THERE IS CHARGED FOR LOLLYPOP 4 DOLLAER
    DOES IT MAKE A SENSE WITH CUSTOMER I GAVE HER ANSWER WHY DO NOT 5 DOLLER THEN SHE STATRED ARGUE WITH ME WHILE LAUGHING

    aceh 8/13/11 7:31AM
  • Chase Bank does not understand what "Customer Service" is. It does not exist at Chase Bank!

    Chaser 8/13/11 6:23AM
  • I went in to close my savings account and they charged me a $25 early termination fee. Ridiculous. This wasn't a CD or some other long term savings vehicle, it was just a regular savings account. I asked for the fee to be waived, but they wouldn't (why, I was leaving them). One more reason I'll never go back to Chase again.

    unhappy 8/9/11 7:07AM
  • I have been tgrying for several days to get a payoff on my mothers home equity loan. She is deceased . I have provided all the necessary documentation to support that I am owner of the house and have sold it. All I want to do is give your money back, but you have given me nothing but trouble. I can not close until this is solved. I have been a loyal customer and former employee for 35 years. You have given me nothing but unneeded stress. Is it not bad enough that I have lost my mother but now to have to go through all of this is sad.

    Anonymous 7/27/11 7:39AM
  • This the last of many contacts with yourselves.
    A few weeks i complained that althought i
    had bought AVG security for a year,I qouted
    the invoice number,order no,and SRL NO,

    You responded with an apology and suggestion of how to rectify this problem.You listed steps to follow to register my invoice/.

    There was no options to follow as you listed.I fail to see the need to do this anyway.Surely,the fact that i had an invoice no etc..etc.should be enough .

    glynest 7/24/11 4:20PM
  • The problem with chase is the CEO makes a lot of money and is out of touch. Like John Stumpf who makes about $19,000,000. a yr. Try getting to have any of these CEO call back about your problem.
    Chase changes the rules as it goes. When you open your acc. don't be surprise.

    riverwild68@gmail.com 7/20/11 5:52PM
  • Chase bank is the worst.They are quick to let you deposit your money so they can tell you when and where you can withdraw it. that's sad to take people money, then when we get upset you want to say we can't get a check and close our accounts, you have to mail it. Thanks a lot for people losing their home. It's time for chase to be taking over by someone. by the way, if you think that's good customer service then you need help. God Bless Chase because they suck!!!!

    Anonymous 7/19/11 7:46AM
  • i signed up to get free Companion ticket

    still not received

    i also dont get email alerts I signed up for!

    and when I called the agent said they dint have email alerts! (of course they do!)

    and couldnt understand his thick accent!

    nlcatter 7/5/11 5:10PM
  • I hate Chase. I use them for processing credit cards on my small business. The machine they sold me breaks every 3-5 months. They are rude on the phone and don't care if you close or move your accounts. They refuse to raise my credit limit on my business card, even though I qualify for much higher credit with other companies. I have a credit score of over 800 and pay my bills in full each month. They also do not return phone calls, emails or answer letters (even from my branch bank manager)! Arrogant.

    goodcreditor 6/30/11 2:47PM
  • I went to Jersey this afternoon to do my glossaries. I spent 1 hour from NYC because of traffic.I arrived in the Supermarket there, spending around 30min picking up what I need. As I arrived in the counter, the scanner screen came up with "Not Authorized".
    I said to myself "No Problem", I just have to call my wonderful Chase customer Service. After speaking to 6 different Chase representatives, some of them gave me attitude others seemed to be confused and vague, they put me through to "The One" who has the answer to my debt card troubles. Guess what!!! she told me my account has been closed. I said "but I have over $2000 in my account. She told me we send u a letter yesterday!!!!. I asked many question that I am sure you can guess, she went speechless than said I understand!!!! I told her " I wont use any other adjectives to decribe this bank other than
    " unprofessional " and Guess what " My Glossaries still there!!!!!!!!

    Amarican 6/23/11 8:41PM
  • I went to Jersey this afternoon to do my glossaries. I spent 1 hour from NYC because of traffic.I arrived in the Supermarket there, spending around 30min picking up what I need. As I arrived in the counter, the scanner screen came up with "Not Authorized".
    I said to myself "No Problem", I just have to call my wonderful Chase customer Service. After spanking to 6 different Chase representatives, some of them gave me attitude others seemed to be confused and vague, they put me through to "The One" who has the answer of my debt card troubles. Guess what!!! she told me my account has been closed. I said "but I have over $2000 in my account. She told me we send u a letter yesterday!!!!. I asked many question that I am sure you can guess, she went speechless than said I understand!!!! I told her " I wont use any other adjectives to decribe this bank other than
    " unprofessional "

    Amarican 6/23/11 8:36PM
  • Chase - home equity dept - the worst in customer service - I was disconnected (intentionally) twice to resolve an issue.

    Anonymous 6/21/11 6:05AM
  • I was just contacted by my wireless provider that they had not received my payment. Checking my account online it should have been electronically made on 6/2. Unable to find anything useful on their web site I went to the local branch. The young woman in customer service was able to talk to online payment (over a number not available to their customers) and was told they didn't not make the payment electronically, but rather choose to send a paper check. I was unable to get an explanation of why they did this, and when I asked to speak to the Branch Manager she choose to send they customer service person back out with a message rather than attend to the matter herself.
    I was told I could get an explanation but only if I provided them a copy of the bill so they could verify the account data. As I have been paying the account for over a year using the electronic system, and they had sufficient information to cut a paper check, I find no logic in the request.
    Time to get a new bank!

    Anonymous 6/10/11 12:13PM
  • THE ABSOLUTE WORST CUSTOMER SERVICE. I ALSO GOT CHARGED A SERVICE FEE OF TWELVE DOLLARS FOR NOT HAVING A MIN OF $1500 OR A MONTHLY DEPOSIT OF $500 OR MORE. THIS IS A NEW FEE THEY HAVE ADDED. THEY DIDN'T CARE TO HELP ME FIND AN ACCOUNT TO BETTER FIT MY NEEDS. THEY WERE RUDE ON THE PHONE AND COULDN'T CARE LESS THAT I WANTED TO CLOSE MY ACCOUNT. THEY OFFERED TO SEND ME A CHECK IN THE MAIL FOR MY REMAINING BALANCE OR I COULD PICK IT UP AT A BRANCH.

    Anonymous 6/9/11 6:20AM
  • I HATE YOU CHASE. I'M AS POOR AS IT IS AND YOU STILL CHARGE ME BECAUSE I CAN'T MAKE A $500 DIRECT DEPOSIT? YOU SUCK. AND THE REP COULDN'T EVEN TELL ME WHY THEY SUDDENLY SWITCHED MY STUDENT CHECKING ACCOUNT TO A REGULAR ACCOUNT TO CHARGE ME $12 A MONTH INSTEAD OF $6! WHAT THE HELL.

    IHATECHASEBANKING 6/7/11 9:55AM
  • I am a chase personal and business customer. For the last 4 months everything's been great. Free personal checking with my business checking account. Business checking waves the fee as long as I use the debit card 5 times a month. Now all the sudden I can't use my debit card at the grocery store as a debit card. It automatically runs it as a credit card so now I can't get cash free!. Also in this last month I keep getting charged misc fees. I deposit 2.00 & a week later there is a 2.00 misc service fee. I deposit 20.00 & a week later there is a 20.00 misc service fee. I called Chase customer service & was told that the Branch can do this at their discretion? WTF???? WTF?????
    Thieves!!!! Beware.. Am going to a local credit union. To hell with Chase!!!

    ChaseVictim2011 6/1/11 6:30AM
  • Chase Bank is yet another corporation that is only worried about money and not their customers. I recently was frauduatly charged $74.99 from a email site I visited. I paid the monthly fee of $39.95 that I was suppose to beable to cancel within 48 hours. The email site changed the time to 24 hours and I got stuck with the bill. I called them, complained and was assured that the $39.95 was the only charge I would receive. Two days later I was charged 74.99. I have disputed the charge with the company and Chase bank and bottom line Chase called the company, asked if I charged the money, they said yes and Chase will not even investigate any further because the man on the other line said I charged the money.
    Chase bank is a joke. YOU CARE OF NOTHING BUT MONEY AND GREED. ENJOY IT WHILE YOU ARE ON EARTH BECAUSE YOU CANT TAKE IT TO HATES.

    Get a grip 5/13/11 3:24PM
  • I was a Chase customer for 26 years - I want a divorce. When I became a Chase customer first starting out in the big city, they LOVED me. Then my husband became sick and I lost my job (and the direct deposits). As I sit here watching my husband die, Chase decides after 26 years to charge me $12 a month. I don't have it.

    widow to be 4/28/11 11:22AM
  • I had set up a mortgage payment online with chase and then went in to set up payments for other bills and saw my mortgae payment was not showing .. so i was charged a late fee.. and then the orignal payment came out of my account..and 2 days later the second one came out..as my checking account was bouncing they said i had to fax a copy of my statment showing it had cleared my bank... now they tell me i have to wait another 10 days to double check that it cleared my back.. i thank god had my inlaws to cover the missing funds.. but all chase could say was sorry for the inconvence,,what if i didn't have money to cover the missing funds and my account was still bouncing?

    overpaymentqueen 4/26/11 11:15AM
  • I am not a current customer of Chase but I requested Customer Service to provide me with additional information about their credit cards for a comparison to other cards. They kept e-mailing me to Log On to my account. I told them that I don't have an account and that I just want information. They wrote back and said that they could not help me because I have not logged on to my account! This is great! What a friggin' joke these people are!

    Anonymous 4/17/11 12:18PM
  • Chase bank ? the latest is robo signing ? whats that ? It should be called robo forgery because thats what it is and unless they have changed the law forgery is illegal !! And Chase has forged many thousands of documents ? If I forged a (1) check would the law say OH thats OK ? NO I'd be in serious trouble !! so whats up with Chase are they above the law ??? This company needs to be investigated by the Congress and Senate !! Please if you have any information or your just fed up with this kind of abuse of power Call Your congressman and Senator and ask them to do something !!!

    Clean up America Now !! 4/16/11 10:57AM
  • I have only been a chase customer for a week now and have already had to call customer service 7 times; only to be met by an extremely rude woman or man. Every time. I am disgusted by this pathetic bank and would rather bury my money in the garden or have sex with an electric fence than talk to another chase troglodite.

    John Slabbert 4/14/11 5:41PM
  • This is by far the most stupid non english understanding people that I have ever tried to talk to on the phone. The worst bank ever I'll never open an account with Chase.

    Mad 4/12/11 1:55PM
  • I have a mortgage loan with Chase, they have the WORSET customer service I’ve ever dealt with. I will never ever bank with them or get another mortgage loan from them.

    I requested a payment history from chase, after spending 1 ½ hours on the phone and being transferred about 5 times they finally understood what I wanted. I went to the fax machine to find someone else’s payment transaction history. It had the home address, account number and payment terms.

    CHASE IS THE WORSET.... do not bank with them

    Anonymous 4/11/11 11:13AM
  • US government must close and acquire this Chase bank and credit card because of violation of conducts, attitude and moral.

    CHASE bank has robbed American people. And the owners these days might not be Americans.

    RR 4/11/11 1:16AM
  • Chase is absolutely the worst bank in America. I, for one hope their customers wise up and bankrupt them. They are all about profits and screw their customers. They use every sneaky trick in the book to get people on over-limit charges. Too big to fail must mean also a license to steal as far as the administration is concerned.

    closerlook 4/11/11 12:33AM
  • Chase's so called customer service people are coached on how to intemidate people thats obvious , I'd like to know if there's any former Chase employee that has info they can share with the public on how they are told to treat customers and especially how to treat people trying to modify loans ? I'd sure like to know what the real policy is and I'd bet its just say no and try to confuse or intemidate people ? It's also obvious Chase is not fallowing the Fed mandate to modify peoples loans who qualify !! Can You Spell Criminal ?? Lets not forget the active military people who Chase forclose there homes while they were deployed and Serving our country can you Spell Disgusting ??

    Time for Chase to Cleanup there 4/5/11 3:49PM
  • Did you know why all mortgage collection site are outside the US? because NO AMERICANS wants to deal with CHASE CUSTOMERS, THEY ARE RUDE and LIARS. HEY, You ask for money, well, guess what, Chase wanted it back, this is business, and if you dont like it, PAY RENT FOR THE REST OF YOU LIFE. The other day a lady asked me why she was denied for Loan MOD, I told you investor not participade in the program, she didnt know she had another investor. MOST OF THE LOANS dont belong to Chase, since are risky customers. You people are so NAIVE, you think banks care for you!! gimme a break!! Start saving and stop wasting money in crap!! wake up America or tomorrow you will start speaking either Mandarin or Spanish...

    Top Collector Chase 4/2/11 8:59PM
  • I am a Chase Home Finance customer. I hate Chase as well. I have one issue after the next with Chase and these issue are made far worse by the poor attitudes of thier customer service workers. I had water damage to my basement in Novemeber. My insurance company gave me a check for about $800.00 which I had to send to Chase and I was then to get the check however it is almost April and I still have nothing. I have sent the check all required documents and forms on 4 seperate occassions onle to have everything sent back. Im finally done with it. I don't even want the $800 dollars anymore. All I really want is to get out of my mortgage with them. They are terrible. I called in today to request a statemnt and the girl told me she dont care if I make a payment or not. I asked for a manager and I was told NO and hung up on. They are so NASTY and HOW did they get that way???? CUSTOMER SERVICE should mean just that. I have 2 times that I called in and spoke with someone who was actually pleasant both times it was a man and both times they sounded indian. Thak you to them the rest need serious training and change in management!!!!!. There are sites everywhere with complaints about CHASE do the corprate people just turn a blind eye. I will NEVER do business with CHASE again

    chewyb123 3/29/11 8:45AM
  • Chase has got to be the worst bank out there!!!!!!!!! Their cutomer service if NON-customer service!!!! When you try to resolve on issure with them, they talk out the sides of their mouth and the problem never gets resolved. I would love to see this company go under tomorrow!!!! I DESPISE CHASE BANK!!!

    Anonymous 3/28/11 2:17PM
  • CHASE assist. manager Whitney Desir called a police on me
    March 19, 2011
    To whom it may concern:
    I felt helpless and humiliated by my bank "Chase" at 6529 Nova Dr, Davie, FL 33317
    (954) 370-3463, assist. manager Whitney Desir called a police on me.
    If at any point it seems like I’m embellishing or exaggerating, I request you watch the surveillance video and see how Whitney Desir escalated this situation from nothing.
    Today is Saturday 3/19/2011. I went to make a cashiers check at this branch close to my business, I was asked for a password for my account which I did not remember because no one ever asked me that before, so I offered her all my ID's, debit cards, check book and pin number for that account and anything else that she needed, but the teller refused to make a cashiers check for me because I did not have a password, the teller called the manager who came and said that there is nothing she can do for me. At this time my husband suggested to use his business account to make a cashiers check so we can save time, while the teller was analyzing the check I made a comment to my husband (private conversation)”I find it stupid that If I'm physically at my bank why can’t they just let me cash a check and than make a cashiers check”
    at this point the teller jumps in my conversation and says “ we are just trying to protect you“, I told her I understand but since I’m here there has to be a way to resolve this issue and that I find it dumb to have to go thru this hassle to access my money, she tells me since I have no respect for her, she will not attend to my transaction and we have to go to another teller. We asked the Whitney Desir assist. Manager to put us with another teller who can continue the transaction, the original teller takes the manager in the back room and I'm not sure what the conversation was the manager comes back goes on the computer, in the mean time I begin to have another conversation with my husband asking him how far do we have to go to deliver this cashiers check (again please note a private conversation) he tells me Opa locka, Miami and I responded "Oh no we have to deal with even worse there " (my exact words” this time the manager jumps in my conversation and tells me that she will not make a cashiers check because I'm disrespecting her and her employees, by this time I’m totally annoyed but since I’m in a time crunch I stayed cool,
    I reminded her that this is a private conversation with my husband and its not her business to jump in every time I’m trying to communicate, she said that I'm not allow to have such conversations, dumb founded, I asked her again why does she think that she can dictate what conversation I can or cannot have with my husband, now she gives my paper work back and tells me that she has the authority to make the decision not to service my business and I should go to another branch, when this happened another customer an older lady came up to me and said this is a norm at this branch and this branch has very bad customer service and attitudes and she is used to it at this branch and have no choice, I felt bad for that lady and myself for feeling helpless so I asked the manager to close my account immediately, she told me "No" go to another branch or she will call the police, I was loosing time because I had to deliver the cashiers check to a business that was closing in 20 minutes I had no time and ability to locate another branch.
    Well, the police came told me it was a civil matter, he told me outside he felt bad for me and gave me number to contact if I decided to pursue this. I was completely humiliated and needless to say lost the purchase I was making with that cashiers check.

    I think, employees actions is a reflection of the immediate supervisor. An employee will act as they are trained and mimic from what they have seen from their supervisor.
    I feel sorry for that old lady who told me that this is a norm for this branch and get use to it, I know changing banks is time consuming, especially for old people and business owners like me who put all there trust into one bank, I’ll have to learn from this.

    I’m just a drop in the bucket, check the list of unhappy Chase customers on the web.

    askhuma 3/19/11 3:20PM
  • I can not believe people continue to do business with Chase...including myself. Clearly I am not alone in my complete disgust with the company, as evidenced by the comments on this site. I have been paying for my deceased brother's property for two years. I have sent an affidavit and Power of Attorney to Chase so that I can receive simple account information. After trying for the past 18 months, I have gotten no where! They have no problem contacting me about payment or automatically withdrawing payment from my bank account each month. Meanwhile, I have waited on hold in excess of 40 minutes on 5 separate occasions to try to get past the gatekeeper who keeps telling me "you don't have authorization to receive information on this account." I must meet their criteria for adequate "authorization" to pay them each month however. Ridiculous!

    Liz 3/18/11 8:12AM
  • Think again before ever taking a loan out with these guys. They call non-stop even if your payment is not 30 days late.

    They are full of rude, uncaring people and they will try to suck every last drop of money out of you.

    Put all your money in a local credit union instead and sleep better at night.

    jeffny 3/15/11 7:44AM
  • The worst credit card company in the business! Avoid them like the plague. You can have a great credit score and never miss a payment and they will still charge you like a loan shark.

    Anonymous 3/12/11 6:57AM
  • I have definately made the decision to DUMP CHASE and find another bank. The new fees are outrageous and I refuse to pay them. I had joint accounts set up with my children so I can transfer funds to them at college. Chase wants to now charge me $10/mo for each of them, so I closed them all. The only option to transfer funds now are to set up an external account and it TAKES THREE DAYS MINIMUM to perform the transfer. NOT AN OPTION. I needed a bank check the other day, which used to be free. Now I find out that it costs $8 per check. I sincerely hope that they lose enough customers to put them out of business!

    Anonymous 3/9/11 9:31PM
  • Without a doubt, consistently the absolute worst customer service of any company I've ever dealt with. I have both my home and a car loan through them. I would NEVER, EVER consider moving any of my other accounts to them.

    Darla 3/8/11 2:31PM
  • I received a call today regarding my home loan, which is not overdue. Always pay about the 14th as loan late payments go into effect on the 16th. Tony Moreno from Manila called to say the loan is due on the 1st and started using words like collection and overdue. have had this loan 10 years and have always paid it this way.

    Have been on the phone all morning, sending a letter to the CEO and a Cease and Desist all calls to Collection Dept. in Jacksonville Florida. Not even late and have to jump thru hoops. Chase has NO CUSTOMER SERVICE and the CEO gets 17 million in stock options.... WTF

    californiagal 3/4/11 1:34PM
  • The worest customer service ever!!!!!!!! I will never recomend this company to anyone and will do anything to not ever do busniess with them again!!!!!!

    Anonymous 3/2/11 6:02PM
  • After 28 years with no overdrafts and maintaining an excellent record, being a senior they told me they wanted clients with money. With hardly no notice I was outraged closing my accounts before Feb. 8th so that I wouldn't be charged service fees. Crooks is too mild--they are a bank for God's sake. How greedy to hurt seniors trying to stay on top of things. They are not a bank for the people, they are in it for themselves. It took two weeks to transfer to a real bank.

    Disappointed 2/27/11 8:00AM
  • After Chase, one of main contributors to the 2008 financial mess which we and our children and grandchildren have to/will pay dearly for, was bailed out and practically given WAMU, it cancelled my business credit card and then threatened to assess a monthly charge for my business checking account. Several letters later, each of which indicated rate increases for various services, the bank threatened to charge me for my personal checking account unless I maintained a $5000 minimum balance. Since I haven’t paid for either personal or business checking ever, and don’t intend to start while there is any other alternative, I have now transferred all of my Chase business to a local credit union. Maybe someday the stockholders will fire Jamie Dimon for all the customers his bank has lost instead of giving him a 17 billion dollar bonus. One can only hope.

    Anonymous 2/19/11 2:45PM
  • I applied for loan modification twice and I got a lot of headache and problems and finally they reject my application first time and in second one they keep postponing my case and no one absolutely no one gives me a right answer and they look dumb or they do their job!

    loan desperate 2/17/11 5:30PM
  • Everyone out there should ask Chase for the chain of title of their home. I have been waiting to get a complete mortgage history for 5 months now and Im getting really pissed. I am not in foreclosure. I wanted to see if my house was part of the humongous fraud scheme and sure enough they cant come up with the required documents I should have received months ago. Lets start a huge class action lawsuit against every too big to save bank out there and put the CEOS IN JAIL FOR LIFE...

    FEDUP 2/11/11 8:53PM
  • The representative I spoke with was angry. I was late 22 days and he wanted to kill me. I had made arrangments a week back to pay on a Friday. At 0900 my time he was calling asking why I didn't pay. The bank wasn't open when I left for work at 0700.

    NotCustomer4life 2/4/11 4:39PM
  • Get get off with phone from customer service. The representive, Chrisdian has poor English and impatient. 0 help from the call and refuse transfer the call to someone else.

    Anonymous 1/29/11 5:27PM
  • I have been a customer of Chase for over 15 years, have never missed a payment, have always managed my account responsibly, and have maintained a mid to high 700's credit score, even through the recession. Last year, I got a letter from them cancelling all Chase products I had, my BP card, EBAY card, etc., and reducing the credit line on the one card with a balance to exactly the balance. Basically, they sent a message that they don't want my business, despite my great history with them and high credit rating. Now I just got another letter reducing my line AGAIN to my current balance. When I call, I just get the boilerplate rationale that they reviewed my debt and made this decision. I'm gone from them as FAST as I can move.

    Anonymous 1/25/11 9:51AM
  • We are a merchant. We always call our customer's issuing bank phone number to verify all the information on the card. It happened that one of our valued customer used chase card. When I called Chase, I had the worst experience ever. I called today, January, 24, 2011 at 4:29pm California time spoke with Erica and sad to say she's from my country, Philippines but she's very very very rude! To begin with, she doesn't have a friendly gesture. Doesn't even know how to say please. It's a frustration that Chase- being one of the big bank here in America, is hiring those rude customer service people that giving Chase a bad name. Please give your customer service a full training to be nice to ALL the callers coz from the word customer service, they should have patience, good attitude, and good service through customers.

    BCOST 1/24/11 5:47PM
  • Chase is by far THE WORST bank I've ever dealt with! They have all sorts of fees left and right. Their literature states that your avg balance needs to be at least 5K for the monthly fee to be waived. Chase has charged me the 12.00 monthly fee even though my avg daily balance was over $ 5K. I have already had to go to the bank to get the charge reversed once and was reassured it wouldn't happen again. But the very next month they charged me another 12.00 again. I am going to have to go back to the local branch and raise a ruckus. Stupid bank cannot even get their fees straight. They have tons of fees. It seems every little thing you want them to do, there is a fee. There is even a 25.00 fee for closing each of your accounts if it has been open less than 90 days. That means if you hate their service like I do, you still have to wait 90 days until you can get your money out. Basically they hold your money hostage or extort you if you want to take your money out and put it into a better bank. I will be closing my accounts once that minimum number of days is up and never doing business with them ever again! Steer clear of this bank! It's a hassle to keep having to explain and re-explain to them that they are charging me erroneous fees and getting them credited back. You have been forewarned! Use Chase at your own risk!

    Sydney 1/21/11 4:48PM
  • Chase has been a nightmare for me sleepless night and getting no where with them In helping me to keep my home. Know I see why NACA is trashing them I saw the video where a top dog says if you can't get any answers come to me that is a bunch of crap. They are foreclosing on my house I've done everything they ask from me and I still haven't got help. Chase you should be ashame of your self with all the letters you send stating we will help you keep your home. SO WHY ARE YOU KICKING US OUT TO THE STREET?. Can you answer that ? I didn't think so.

    getting no where 1/17/11 10:19PM
  • Chase customer service really sucks. I went to the bank one day and needed to talk to the branch manager, but no body was sitting at the managers area when it was 2pm in the afternoon. I asked the front desk, they said somebody will come out in 5 minutes. We waited and waited. 10 minutes later, a few employees came out from their back room, we guess one of them might be the manger we were waiting for. But unfortunately, nobody seems notice that we were waiting, they all stayed behind the glass door with the tellers. I looked around, there was only one customer there beside us, so I really don't understand they do they need 4-5 employees and managers behind there. I asked their staff again if anybody was coming for us, the gift tilted her head and said, 'he will be done soon'. But that person, who appeared to be the manger, didn't even lift his head or acknowledge that he was late. I was mad, called the customer services, didn't even get an apology in the end.

    Anonymous 1/8/11 6:02PM
  • We told them time and time again we have home owners ins.the kept trying to add it to are loan!!! makin are loan look late on payment.Are Ins agent has call,Fax proof,since letters and still they same thing now are adding a tax escrow to are loan payment too.Funny thing we never been behind on are taxes and live in the same house for almost 20yrs! same ins company.We call and can never talk to the same person and talk to us like we are dirt!!

    like dirt 1/5/11 8:17PM
  • Chase is the worst, I called customer service to get their mortgage billing address and the REFUSED to give it to me.

    nicksap 12/30/10 9:16PM
  • I cannot begin to explain the debaucherie that has been my Chase experience for a home mortgage.

    For a company that expects 10,000 i's dotted and t's crossed to do such stupid things as send my financial records and information to the seller of the home we were trying to buy to name a few seems quite junior.

    Disappointing company. As soon as I move and get settled every account I have will move from this crap bank.

    gotclee 12/28/10 7:43PM
  • As a Chase employee, I experienced one of the worst customer service nightmares that anyone should have to deal with...and I'm an employee. Long story short, I could have really been very discouraged about continuing not only my business with Chase but also my employment if this is how employees are treated; I can definitely relate more to the experience of the customers that call in. But all was saved for me by Jose Zabala who took care of my issue after being transferred 6 times.
    Rating below is for my experience prior to Jose.

    Anonymous 12/21/10 4:02PM

  • Just spent over an hour on the phone and stopped counting after 8 transfers. I experienced customer service reps. as rude and unhelpful, and I was only trying to wire myself my own money. Looking forward to closing my accounts.

    Anonymous 11/30/10 11:41AM
  • The chase location on flatbush extension has the worst customer service. The staff is uncaring, impersonal and downright rude. I had to wait online for approximately 15 minutes to be serviced by one teller while others were walking around doing nothing. When I asked why there is only one teller, I was told that the computer was broken. Incredible. DO NOT BANK WITH CHASE

    kingsley 11/28/10 2:38PM
  • I was disputing credit card fraud, which they denied and everyone was very helpful until I asked to speak to someone higher. This gentleman named Lex was beyond rude. When I mentioned that Bank of America didnt even investigate, they believed the customer, his response was "this isnt bank of america miss, its chase." Well that sure explains a lot. Chase obviously does not care about their customers and I will be calling back tomorrow between 8-5 to talk to his supervisor.

    brittany 11/22/10 4:20PM
  • I hope the CEO or president of Chase has an oppurtinity to put his Caviar down and read this......Ultimately customer service is extremely now a days to keep the rention of customers. I worked for Chase years ago when it was Washington Mutual and I must admit this bank has gone from semi bad to terrible. I had to close my account being an employee of Chase due to horrendous customer service, lack of empathy and respect. Im not sure how theyre training is but these representatives are very rude, they read whats scripted for them to read to clients instead of actually LISTENING to the clients concerns and or confusions on the different stories theyre being told everytime clients asked about a stauts on their accounts especially their home loans.

    Hopefully the president or CEO take an opportunity to address some of the real concerns this customers are having and for once make a true honest attempt to resolve the level of customer service CHase as bank offfers. It is embarrasing as a former employee to know that this once the company i enjoyed working for. Im sorry to say that Chase has gone from bad to worst in the last 4 years.

    chelyortega2003 11/15/10 4:27PM
  • palm desert Ca, inside a grocery store.
    There is one 12 year old at the counter.(actually 18 or so).No greeting, but after
    I ask her do a transfer, she begins flogging
    me! "We can only do this one time", all the while huffing and puffing like I was just there to make her life worse. Then, I had to return because she transferred 10x the amount I had requested. she offered no apology and
    never ANY Type of Customer service effort at
    all! I am tired of getting treated like crap at Chase banks. If they treat me like that when I only have $100,why would I want to bring anything bigger?

    ohsobroke 11/15/10 2:33PM
  • I have received 9 credit card offers from Chase in the past month. I do not believe in senseless waste of paper in today's world. When I tried to contact Chase, I failed to speak with anyone after 4 attempts. I had a Chase card years ago, and cancelled because I can't stand their company in general, especially the customer service. I will be mailing back any more credit card offers and maybe I'll try to speak with someone at the company again when I am less angry.

    Anonymous 11/1/10 1:16PM
  • Chase's 'customer service' representatives are beyond rude, mean, and just plain evil. I have never been faced such harassment as I have from Chase. Wouldn't recommend them for anything! Screw Chase.

    dfitzpatrick 10/29/10 4:54PM
  • I wanted to deposit a check into my daughter's account and did not have her account number, I did have her Social Security Number and they would not let me deposit the funds. The assistant manager stated it is part of the privacy act that they cannot look up account numbers. They have no other alternatives, just have your account number.

    Anonymous 10/28/10 4:31PM
  • CUSTOMER SERVICE IS SO AGGRESSIVE...THEY ARE GETTING WORST AND WORST!!!!! THEY ARE TERRIBLE. IM HISPANIC AND ALWAYS ASK FOR SPANISH SPEAKING, THEY ARE SO RUDEEE!! I'M DOING A LOAN MODIFICATION AND IT LOOKS THEY GET MAD OR ARE TRAINED TO BE MEANNN!!!

    ALEXIA 10/25/10 9:10AM
  • So I opened an account online and yes I am in Chexsystems so they allowed me to open an access checking acct. They allowed me to make a deposit online and when it cleared from my boyfriend's bank it didn't clear in the Chase acct. I call and was greeted by one of the rudest customer services agents I have ever encountered she didn't want to listen to me and said you need to contact the other bank without doing research on the account. So I call another number they do not give you names by the way and this agent informs me that I am not allowed to make an opening deposit online. Well was that so hard 1st agent?? Now problem number two where the heck did my money go??? According to Chase I need to contact the other bank ...the other bank says I need to contact Chase. So I call once again the agent this time says OH! you need to wait until Friday I inform him about the other agent saying that I was not allowed to make an online deposit. So he says oh yes that it is correct. So again my deposit is lost. Posted on one account not on the other. The worst customer service I have ever encountered.

    GEORGEBUSHDOESNTLIKECHASE 10/20/10 7:00PM
  • The chase on royal street in new orleans has to be created by the devil himself that branch has lost chase a customer. Worst customer services ever.

    I have a second account open with capital one which is in the next block every time chase pisses me off i walk to the next block and do more bacnking with capital one.

    By the end of the month i will have no money in my chase account.

    Anonymous 10/9/10 9:31AM
  • Not a good practice to disreguard the needs of their clients.A lie is a lie and a promise is a promise.Refinacing is a laugh and why hurt the little people in need!

    Anonymous 10/5/10 1:10AM
  • SIMPLY UNBELIEVALBE!!!!! I was asked to go to the back of the line for not being prepared when my son's wallet was lost and we did not know his account number - SHAME on CHASE. Is a teller not there to assist customers in these types of siutations. How long does it take to look up an account number and view account activity. I was informed I needed to have everything prepared before I came into the bank.

    Jenden09 10/2/10 12:20PM
  • Add another check in the box for WORST CUSTOMER SERVICE EVER for Chase! I have been trying to refinance my mortgage for several months and it's like pulling teeth to get any news of the status or to be treated with respect and honesty. They keep "changing the rules", finding ways to charge me more, don't seem to want my business, and don't care if they do a good job or not. I wish I had checked this website before I started the process...I would have saved my self a lot of headache, time and money!

    Anonymous 9/30/10 7:37PM
  • I have had Chase Mortgage for almost two years, they took over or bought out Washington Mutual Home Loans. I have had a question about my monthly mortage statement for the last four months. Everytime I call, I get the call center in India. I try to explain my concern, they either don't understand or just read from the script and don't offer any actual help. I have written to the correspondence address on the back of my statement that is in America, in South Carolina and it came back return mail... it's a bad address!! I even compared it to make sure I had written it correctly (my husband also looked) and it matched exactly. So then I faxed my question to the correspondence fax number about 21 days ago, and HAVE HAD NO RESPONSE!!! It's a shame that Chase has my mortgage, this is my home... where I live my life and am raising my kids, it's a little scary thinking that I can't get a simple response from ANYONE! Horrible, horrible.

    HeatherD3 9/28/10 9:00AM
  • I needed twenty dollars so I went to my local chase bank. However, at the time they did not have an atm. As a result I had to go into the branch. The teller that assisted me was rude and arrogant and kept giving nasty remarks and crazy expressions. To top it all off he would not let me take 20 dollars out my account because my Id was expired. Despite the fact I had my paper from the DMV, my debit card and my chase check book. The teller would not let me take my own money out my account. I a decent balance so if I was a crook, wouldn't I try to take out thousands. I never felt so be littled in my entire life. Chase is horrible!!!!!!!!!!!

    Lovely2010 9/20/10 8:11PM
  • What an absolute joke. I’m currently bank with PNC and have had nothing but great experiences with them. My Chase experiences began when I tried to close out a brokerage account that was set up for me by my parents’ years ago. WHAT A DISASTER! I was passed from one customer services rep to the next to the next. All the while waiting 5, 10, 20 minutes before anyone would answer. Do yourself a favor DON’T BANK WITH CHASE or J.P MORGAN!

    CHASE SUX 9/16/10 4:16PM
  • It is said that no new is good news and so Chase may be pleased with the fact that there are less than one hundred negative customer reports. But it is also true that you do not know the quality of your product until it is put to the test. These past couples of weeks, for the first time, I have had to use Chase customer service. I find it "wanting" in comparison to service I have received elsewhere. I am unemployed but have been paying my chase student loans thus far. However, affairs are really hitting the bottom. When I contacted Chase regarding a delinquent payment and told them that my delinquency was a result of lack of employment the only response Chase had was to tell me I need to pay the overdue bill and must arrange to pay the one soon due. Note that when I revealed similar information to my other student loan company the customer service rep immediately asked whether I might be interested in deferment or forebearance. The week after this customer service encounter with Chase I again call this time to discuss possible forebearance. First, the asked for my social security number. I am quite honestly becoming tired of so liberally giving out my social security number when I have an account number. when I asked why Chase does not instead request my account number the rep said that if I did not wish to use the SSI# I should instead use my account number. It is up to me. I asked why Chase does not let its customers know. The gist of the response was that it was for me to know and not Chase to say. Moving on, I then indicated that I was interested in forbearance of my loan because I was unemployed. Imagine my surprise when I was told that Chase does not grant forebearance because of unemployment. I must be employed. I was asked other questions, such as for how long was I unemployed? Fair question. Was I looking for employment outside my usual field? Fair question and my response was yes. Could I borrow the money from someone else? Problem was these questions were not a prelude to assisting me with me goal of obtaining a forebearance. I asked whether a continuation of the conversation would result in her (the customer service rep) proposing something that would assist. The gist of the response was "no." In the end all I came away with was an awareness that my bill was less than $100 per month and the reminder that if I was delinquent for some amount of days Chase would place the matter on my credit history. Wow! Thanks for enlightening me about something I already knew Chase. But then I guess you were simply providing your mandatory warning in order to stand up in court with legally clean hands. the rep never discussed the matter deferment with me even if forebearance is unavailable. I visted my account on Chase's website to find out more about what the rep had said because it simply did not make sense that Chase had not options for persons like me. Apparently, Chase has information on deferment and forebearance. However, when I click on them a black page appears. But click on Chase's loan applications, and presto, there is your loan. I hate to say it but from all this I conclude that Chase is only interested in getting and fleecing customers. It isn't interested in a relationship. Second, it seems to me that Chase's secret command to its customer service reps must be "Don't tell unless asked."

    I have decided that when I have paid my respects to chase in relation to the various accounts I have with it I will say Bye. And "Good" will not be in it. I wish good to those who are there to do good. The world has more than its share of scondrels.

    Marcya 8/18/10 10:45AM
  • very bad customer service

    Anonymous 8/17/10 10:16PM
  • Went to pay my Chase mortgage and the Customer service agent Barbie at the Chase at Riggs Rd & Gilbert Rd in Chandler AZ was so rude to me I almost thought twice about letting them keep the house and forget making the payment. I will never deal with her again.

    Anonymous 7/22/10 1:57PM
  • Chase us just there to take you money and waste your time.

    canceling account today 7/15/10 9:48AM
  • The "assistant" manager at the Chase branch on Sunset in Los Angeles, Tony Rubino, was not only rude, but condensing and arrogant. He needs to go back to customer service school and actually taken some notes rather than stare at himself in his pocket mirror. I was simply trying to cash a check from my boss from one of his many Chase accounts, this one holding nearly $40k and they refused, first telling me they would, they wouldn't, it can't be made out to cash, have it made out to your personally (I went back to the office and cut a new check), upon return, oh, no btw, we have a $3k limit, and oh btw, you're not a Chase customer, we only do that for Chase customers, and even at one point telling me that I "was free to bank anywhere I want." Rude, rude, little man. Wasted two hours of my time and wasn't even nice about it. He needs to memorize his Chase rule book and learn to play nice with other kids.

    sundell 7/15/10 8:15AM
  • Ihave several accounts and mortgages with chase and I was a satisfied customer, but not anymore. We own a condo that Chase holds a mortgage on. Chase requested proof of insurance from our HOA and we have provided it several times, verbally, faxed and mailed. They can't seem to locate it and when they do, they can't find on the paper where at this point we have highlighted and circled the number of units in the building. We spoke to severla supervisors in different departments, offices and even states. everyone assures us that it is taken care of, but they still forced additional insurance and quadrople the rate and continue to take it out of our account! They are going to cause my husband to have a break down. This company has turned in a fragmented group of people that can't accomplish even the simpilest task!

    RosieB85 7/8/10 1:52PM
  • I have a visa card that was a usa bankcard and then chase took them over. I paid off the balance back in 2008 and kept the card in case of emergencies. Last year they upped my interest rate to 26%. I kept the account open just to see what would happen. six months ago they closed my husbands visa with them even though he always made large payments and a low balance to limit ratio. then yesterday I got a notice that they were closing my visa account because of high debt and usage. o usage and o balance what the hey

    tizzy lizzy 7/2/10 9:00PM
  • I am another WAMU convert. Chase charged me a 3.21 in interest on a HELOC with no balance at all during their conversion. I emailed and called with no response. Ok, they pulled it out of my checking and it wasn't enough for me to pursue. Since they now hold my old mortagage and heloc, I have been applying for a new mortgage with them and had the worst service ever. Their rates are worse than other places which they try to sell you a crock of it by saying they will give you 1% back every year. They will not provide status on processing and have missed every date. Today is the day I probably won't get my new house. As soon as possible, I am getting every cent out of Chase and back into a Credit Union!

    sunny 6/28/10 1:18PM
  • Chase has the absolute worst customer service! I have jut spent the last 2 hours being transferred between equally ignorant departments and CSRs, and even been disconnected twice. Apparently Chase's idea of customer service is to be so frustratingly incompetent that you give up. I will be closing all of my personal and business accounts with Chase this week!

    ronald_wortmen 6/17/10 8:12AM
  • I have had the worst customer service experience of my life with Chase. They contacted me a few months ago as part of some program they have to identify people that may have trouble with their mortgage. I told them that we were fine, but were also considering refinancing since rates were so low. They invited us in to discuss. After that meeting, we agreed to provide the requisite information to begin the process of refinancing. That is where it fell apart. Despite 7 emails over 6 weeks promising an update, we never received any substantive follow up. They basically took all of our information, routinely promised follow up calls, and never once actually did so. I hope the next time Chase needs a bailout, they are simply left to fail.

    ih8chase 6/17/10 8:05AM
  • Very poor customer service

    NPR 6/16/10 8:48AM
  • I've been a member for 5 years now. Their customer Service over the phone is the worst. They are rude, and don't know anything about what they're talking about. I have yet to resolve one of my issues with them

    amn_cj 6/7/10 2:21PM
  • The Chase teller, Mark Lassman at Seattle, WA branch is super rude. I am a Chase customer and was there to cash my check. But he said the signature didn't match. He then called the check holder, but the phone was disconnected. Therefore, I called the person's cell phone and she picked up. She then told me to ask the teller to call the home phone again. But he refused to do so and he was threatening me about calling a security. His attitude was very bad and unprofessional!!

    topcon 6/7/10 11:23AM
  • Chase has the worst telephone customer service. If you call in the morning your call get sent to India or the Phillipines where you can never understand what the hell any of them are saying. It is so frustrating. Service at the branches is great but on the phone unless you get someone here in the states good luck.

    I am closing my account with them just because of this.. At least when I call bank of america I always get someone here.

    ramses25 5/28/10 6:38AM
  • I thought BofA had the worst customer service in the banking industry, but I think Chase is trying to wrest the title from their grip. No matter what 800 number they list, you get the same automated menu and no option for speaking with a real person. Even when you enter the correct info being asked they system still doesn't recognize it and tells you to call back later when you have the correct info...then it hangs up on you! Nice.

    JaneQPublic 5/25/10 12:32PM
  • chase sucks they have bad costumer service and their reps dont know what they are doing i will never go back to that bank ever again!

    Anonymous 5/20/10 3:33PM
  • I had a Chase checking account for several years but recently moved to another state. There are no Chase banks in this state, so I figured I would just use up the money I had in the account until it was gone. I got down to $6.27 and logged on today to find they had taken away my last $6.00 for a "service fee" since I had not had any direct deposits in over 30 days. I am unemployed since I moved, so $6.00 is a lot to me. I hope the CEO of Chase who is getting my last $6.00 buys himself something nice!!

    angrychasecustomer 5/17/10 8:57AM
  • I live in a small town and am only a Chase customer because I used to bank with WAMU. Local bank staff are courteous and I make an effort to be extra nice to phone customer service reps. So I can't complain about how I have been handled as far as politeness and courtesy. However, some customer service reps seem to act as if they have been instructed not to correct problems. When this happens, I go into the branch and tell the manager that I am going to take my account elsewhere and the situation is corrected in my favor. The newest scam appears to be debiting my checks for more than the amount for which I wrote them. Be sure to examine your monthly statement for errors. I had more in the last month than in all the years I was with WAMU. And PS: As soon as an ongoing financial situation is completed I am moving all of my banking to my local credit union, where I already have an account with which I have not had any problems.

    F*** Chase 4/23/10 9:49AM
  • Chase is the worst bank EVER. Not only do they lack customer service but manners, knowledge, integrity, and the very basic quality of being humane. I hope they are found out for the frauds they really are; thankfully, I strongly believe in karma and I am certain that they will see their errors soon.

    Chase_evil 4/19/10 12:33PM
  • I have never hated anything so much in my life as I have Chase. It is an organization filled with unethical, rude, inconsiderate neanderthals. Their customer service would be better handled by a bunch of chimps. I hope they fail miserably and then fall victims to bad customer service when they lose their jobs and then their homes.

    Burn_in_hell_chase 4/19/10 12:25PM
  • My son deposited $100 in his account last December. After 3 or 4 weeks Chase withdrew the money stating the envelope was empty and there was no deposit. They made us go after the person that wrote the check and get a copy. We hand-delivered the copy at the SJC branch in CA. We had the money back for a few days and they withdrew it again because the "claims department" didn't receive a copy. After the fact that the person that received the copy of the check admitted that he had lost the copy, not only they want us to go back and get another copy but the branch manager changed the story to "we did not receive the copy and will not help you until we do", so that his branch would not lose $100. After all, it's a kid's account. I sent a letter to the director of customer service but have not received a response

    Anonymous 4/17/10 10:24AM
  • My email to their customer service site.
    xxxxxxxxxxxxxxxxxxxxxxxxxxx

    I went into the above branch today to withdraw some money on my account. I was told they didnt have 50's or 20's.
    They gave me 4 $100 dollar bills. I had to take my cash to Bank of America to get it changed into smaller bills.
    Are you guys having cash flow problems or do you have a branch manager that doesnt know how to plan for her cash needs? Its really pitiful that you force your customers to have to go to another bank to get a transaction done. Chase had one cash drawer open. When I went to Bank of America down the street they had five cash drawers open and had plenty of 20's. You really need to work on your customer service skills. I am doing you a favor by taking the time to write this. You can either start working on your customer service or start losing customers to your competitors.

    Anonymous 4/2/10 4:08PM
  • I soooooo agree!!!! customer service online and off is disgusting!!! STINKS! Anger and frustration just escalates when trying to speak to someone and have them hear and respond to what you say!!
    ALL THE TIME A PERSON WASTES WHEN INSTEAD OF A MESSAGE SAYING 'SYSTEM IS UPDATING' IT TELLS YOU 'YOU HAD NO TRANSACTIONS' so you check back further, try again and then call .... ahhhhh! when finally you speak, it takes them 20 - 30 minutes for a supervisor to tell you the system is updating ... the same thing it was doing a week to 10 days earlier (and several more over the past years) when I went through the same 30 - 45 minutes of my time. All I wanted to do was SEE my transactions!!! was my money deposited; did the credit come through; what charges, from where/who!!!!!!!! You are BAD bank!!! Why were you hired to do child support/arrears? that would be giving you enough funds to train your customer service people and PROVIDE CUSTOMER CARE! PUT AN INFORMATION NOTATION ON LINE WHEN YOU ARE DOING MAINTENANCE SO I DON'T HAVE TO EVEN ATTEMPT TO SPEAK TO A CUSTOMER (NON) SERVICE!!

    Jean Silver 3/31/10 10:23AM
  • I regret to say I have had several issues with Chase. After setting up automatic payments to ensure I was never late they changed due dates and I was late twice. Requests for a courtesy waiver of late fees were rudely denied. This was the worst customer "service" experince of my life. I had three Chase cards, one a business card, and all three are now cancelled (be me). When they took over WaMu they took over my mortgage. I placed the balance on a fixed prime line of credit on our home and thus took the mortgage from them as well. Considering we only owed about 20% of our home's value they lost a very secure, equitized loan and a steady customer.

    Gigi 3/30/10 7:56AM
  • My parents gave me a couple of checks that totaled appx 25k. The checks were drawn from Chase Bank. I do not have a Chase bank account. I wanted Chase to cash the checks and then convert them into three cashiers checks (not made out to me). They told me they would only give me 3k out of the checks unless the account holders the checks were drawn on came into the branch. My poor Dad had to come down to the branch. We both showed ID and then they did not want to give me the cashier's checks because I did not have an account with them. I told them to just cash the checks then. They said they could not give me that much cash!!! My Dad was angry and told them that they did not have a problem accepting the cash when he deposited it and that he should be able to pull out all of his money in cash, should he decide to do so. Finally, they did the cashier's checks as a "courtesy" (for $8.00 each). I would NEVER recommend this bank to anyone. They may have many branch locations but overall their customer service is terrible.

    Anonymous 3/17/10 9:43AM
  • Chase customer service is the worst.

    I've been trying to get a refund due to me from the Miami Dade Tax collector's Office, this refund has been in Chase Departments since Dec 16/2009 and as of today Chase Care Customer service still giving me the round around, trying to tell me that it will take another 25 days for this to be resolve.

    I'm demanding to speak to a supervisor and i will not hang up this time. this need to be resolve today and i expect my check of $5,822.74 with in the next 7 days if not i will referre this to a lawyer, enough is enogh.

    rt.

    Roxana Turnbeaugh 3/17/10 7:15AM
  • A while back I tried to deposit my state refund check. The teller advised me that there was a probability that the check might now have funds. I was like fine with it and apparently the whopping $6.00 state fund check got cleared. A couple days later I noticed on my statement a $16.00 (6.00 from the state and $10.00 for the bank) deduction as well as 2 transactions that had been withdrawned twice. When I called them up the lady was really nice and told me that unfortunately she tried but the computer would not allow her to remove the $10.00 fee for the state's unsufficient funds error that the teller did not mention. I went ahead and emailed the "customer service" and not shokingly enough did they respond saying that it was my responsibility to make sure the checks I deposit have funds....Really now like I knew the state of CA did not have $6.00 for me to receive back. After sending them a reply email giving them a piece of my mind they never responded.

    Chase did take over WAMU but even then the tellers and bankers were not friendly, helpful and were only interested in helping you only if you wanted to open a new account. I talked to a teller once about a credit card offer and by the end of the conversation this "banker" had printed some forms out asking me to sign because I had been approved. She thought it was a great deal and that I needed to open that account. So why is the account under my name if she thought it was a great deal. It's so sad that's a way to gain business....too bad i never used the credit card.

    HATE_CHASE 3/8/10 6:41PM
  • extremely poor customer service provided by their "bankers" or what every other company calls customer service representatives. They treat you with the same arrogance as the bankers who crashed the banks and felt entitled to huge bonuses.
    Have auto loan and they failed to send coupons/billing statement right off the bat. Had to have Mazda dealer find out what happened as I didn't have any way to make a payment, have now managed to make timely payments on car for 6 months, with 3 months where they failed to send coupon--telling me I signed up for "paperless billing"! Again this month, same and they repeatedly fail to correct this.
    I'm sorry I purchased a Mazda like this, that's whom I thought would be providing the financing until just before delivery of the car.

    Steve 3/5/10 5:44PM
  • I was a Wamu customer and chase took over my home mortgage. I am trying to get information about my account from them but they do not have my records (although they bill me like clockwork). In addition, since I do not have a new chase account, I cannot even get to a human representative on their phone lines... I tried a back door to get a human (sales and of course they pick up that line)... and he sent me to an automated message that hung up on me.

    Chase is the next big banking disaster... GUARANTEED. Dump your stocks, Chase bank is going under.

    Anthony 2/25/10 8:46AM
  • terrible customer service. wamu was awesome but once the company became case everything went downhill...

    female i spoke with was rude and sounded like a robot. i've been a customer for several years and alwyas made my payments in FULL on time. one month i was two days late and was charged a finance charge and a $39 late fee. after paying that i thought the worst was over... the following month i received anotehr finance fee although i had paid the full balance on the card 4 days BEFORE the due date. i very politely spoke with an incredibly rude, robtic sounding customer service rep who proceeded to re-read me the details of how the billing cycles work to every question i would ask. finially i apparently asked the right question and found out that from now on, since i was late 1 time, i had forfitted my right to a 'grace period' which i still dont fully understand. but to sum it all up, i told her that from what i understood, she was saying i would receive a monthly finance charge on my account FOREVER even if i pay my balance IN FULL and ON TIME. and at first confirmed that there was no way to get out of this "unless it is the bank's fault which it is not"... i'm pretty sure this is not the case and that there is some way for me to reset my account and get into good standing by altering my payment schedule but because of her crappy and rude customer service, she lost her employer another customer.

    i called in more than willing to work with chase to get my issue resolved but was so turned off by this rep's attitude that it wasnt worth it. although i was EXREMELY polite (and understand that customer service reps do not make policies) the second she heard that i had a question regarding a finance charge her attitude became sour.

    unhappy wamu to chase client 2/15/10 1:52AM
  • My account from WaMu had been inactive for well over a decade and I just hadn't gotten the last $13.22 out. Chase took over and sent me a letter asking me to claim my funds. I replied letting them know to just send me a check and close out my account. They sent me another letter letting me know that my account was at risk of being sent to FDIC. At the bottem, the showed my $13.22 and then deducted a $12 monthly fee!!! I called to close down my account and ask about the fee (since $12 isn't a big deal or anything but it's the principle). They let me know that my particular kind of account has a $12 month fee that I NEVER authorized.

    I was very noticably upset and all they did was apologize and do NOTHING. No escallation, nothing.

    Even when I said - close out my account and don't bother sending me the stupid $1.22 check that's not worth the paper it's printed on, they just apologized and said the HAD to send it and I didn't have a choice.

    Worst bank, worst customer service, worst everything ever! Absolute crooks!

    Also - there is no way of reaching them via email unless you have a user name and password, so you have no way of complaining.

    Shear and utter crap.

    ChaseSucks_79 1/8/10 11:08AM
  • I was brought into the Chase family through Washington Mutual. In the process, they transferred a Home Equity Line of Credit across, in addition to credit cards and standard savings and checking.

    After the conversion there has been a lock placed on my HELOC and no one can tell me why, nor how to remove it. Been three days and I've spoken with 12 Customer Service reps in numerous different departments and each saying, "This is not my area" or "Call back later we will have more information for you"

    I'm used to someone saying, did we resolve all your issues today. Or "Sir, this is an error on our behalf, I'll take care of you and let you know the second we're able to determine what's wrong"

    It has been five days, and I've let them know they have 24 hours to unlock my account or I'll pay it off and take All my business elsewhere.

    They'd be losing close to 200k in assets, and no one at Chase seems to care.

    Mojuba 12/22/09 11:07AM
  • They are hands-down the worst company ever in terms of customer service. I just found out they reduced my credit limit on one of my credit cards by $4000. The credit limit was originally $8000 and has been for years. It was fine when that card was close to being maxed out, and I was paying them loads of interest every month. But I recently was able to make a large payment on that account and bring my balance to $0. A month later they decided to slice my credit limit in half. And every Customer Service Rep I talked to today (including 2 so-called supervisors) just repeated the same information over and over like robots. I'm considering cutting up every single one of my Chase cards and closing my Chase checking because of the awful customer service. They are TERRIBLE!!!

    scottical3 12/17/09 4:53PM
  • Trying to speak to someone with any knowledge at Chase has been impossible whether to discuss the options on a line of credit or a consolidation of student loans. Chase representatives do not return calls or when you manage to speak to someone, they are unable or simply don't care to address your concerns. I will not be doing any future business with Chase.

    Anonymous 12/15/09 5:01AM
  • Long story short. Chase took a mortgage payment out of my checking account WITHOUT authorization, and then claimed they never did. That took me six months to straighten out. They told me my interest rate was fixed when I did my refinance a few years ago, then I get a letter in that mail stating my rate is due to adjust. When I told them I was told by the agent it was fixed they said “I guess you should have read the fine print”. So I applied for a modification to fix it in January of “09” it is now DECEMBER and still no resolution. Every time I call to find out what the hold up is the only thing the customer service rep says is the loan officer hasn’t made a decision yet. I’m so pissed at chase I’m walking away from my house and telling chase to go F*** themselves. I’m willing to take a massive hit to my credit so I can NEVER have anything to do with chase again. That’s how much I hate them. BTW, just so you don’t think I’m some loser with sour grapes. My wife and I have a combined income of $90,000 a year. YES, CHASE IS THAT BAD.

    Anonymous 12/8/09 7:21PM
  • Chase closed a checking account which was WAMU, open over 5 years (before Chase), and closed, I guess due to not putting money in for over 2 months (unemployed). Fee drove the balance in the hole. Now after spending over 2 hours getting the run around trying to find out how to pay the fees so they will clear the CHEX report, they increased to amount by $30 (a fee for contacting them to pay them off!). Asked to speak to a supervisor and was cut off with each attempt (5 times!). Finally got to a voice mail - don't expect a return call.

    Anonymous 12/8/09 6:19PM
  • My card got blocked while I was on 3 weeks business in Brazil. I called Chase and they told me that their security department will need to call me back in Brazil. I gave them my cell phone number. I never received a call back but instead they send me a letter to my home in the US (I guess they expect that I have all my mail send to my hotel in Brazil). Luckuly I had a Mastercard and Amex with me. Returning to the US I called them to cancel the account. Their response: we will need to call you back. One week later I still have not received a call. I was never late with my payments & pay off my card full each time. I will now look for a Bank with better customer service and move my checking and savings account.

    Andreas 12/8/09 10:51AM
  • Rude, rude and bad customer service philosophy.

    Chase cancelled my creditcard without notifying me. That cost me both a forfeiture of $50+ in Amazon.com rewards I had with them as well as $300 since a product I had entered the card as a payment method for, wasn´t shipped due to payment method declined and had to be reordered again for a higher price. So they effectively cost me $350.

    Also at the same time they lowevered a credit limit on another card I had with them from $2500 to $500.

    I called them up and said thanks but no thanks on the one they lowered and asked them to cancel that one, $500 is just not useful to me at all. I got rude customer service representatives to my polite discussions.

    When I asked why I hadn´t been notified, despite them having 2 phone numbers for me and a email, they said "they weren´t required to." when I replied with a statement that "perhaps they weren´t required to, it was nevertheless basic customer service to do so" the rep hung up.

    These are slimeballs. Since this my wife decided to cancel 2 cards she had with Chase as well.

    So now we have 2 banks on the blackout list: Chase and Bank of America.

    parvez 12/5/09 9:21AM
  • Very, Very, Rude customer supports. Been trying to get help for a loan mod and refinance for 7 months. No one else can help except Chase, but refuse to help. They need to improve there customer support and new management that is not so greedy. They need to stop being greedy and start helping family out.

    Anonymous 12/2/09 1:04PM
  • Very rude representatives. I called to tell them they charged me late fee on my credit card even though I ordered them to make the payment on the due date. Representative over the phone insulted me, told me its not his bank's fault and hung up to my face.

    efet 11/24/09 11:08AM
  • I am outraged with Chase. I deposited 3 unemployment checks on 11/19 and they are on hold until 11/30. They have to verify funds on state issued checks? Washington Mutual was purchased by JP Morgan - new to California - thanks for nothing. Bigger & Stupider. I am very disappointed and will pull my account as soon as these IDIOTS get their crap together. Note that I am unemployed - you're more stress than I need. Go back to where you came from and get the HELL OUT OF CALIFORNIA. D. Townsley

    D Townsley 11/23/09 1:48PM
  • Lousy customer Service...My husband and me have a joint account ..My husband noticed a withdrawal of $2008, made 2 weeks ago ..which neither of us made...When we phoned the bank..they said it was an error...some guy wrote the wrong a/c number and teller gave him the money without verifying signature...We spoke to Jimmy Laguna at the Corporate Office..He said he would try to get the money back into our a/c in 2-5 business days ...We asked for some kinda compensation...He said "there will be no compensation" as if talking to a child asking for candy..In the end, he said he would compensate us 1 cent !!! for the interest we lost ...and that there is no fraud involved...but he can not guarantee this could not happen again...but what if this was an inside job?? and what steps would the bank take to prevent this?...Mr Laguna said he would look into it....We dont trust this bank anymore and are seriously considering closin our a/c

    Anonymous 11/23/09 1:55AM
  • Wife was sent an online offer with a $125 award for opening up a new account with direct deposit and making 5 debit card purchases. Wife clicked link and opened up a new account and met all the requirements. Wife never received her $125 reward. Chase claimed they had no coupon code for her. When she supplied Chase with the coupon code they claimed she didn't meet the criteria. When she proved she had met the criteria they said she never entered the coupon code on her application. She called customer service and was denied resolution. She requested to speak to a manager and was told since she opened her account online, she needed an online customer service rep. After speaking to an online service rep. she was told that the online service rep couldn't do anything for her and that she needed to speak with a service rep. at a local branch. The online service rep. pushed us through to a servive rep. at a branch 7 miles from our home (by the way there's a branch about six blocks from us) who informed my wife that she would need to come to the branch to resolve the issue because they needed to confirm her identity. Huh??? This is Chase's idea of customer service? Deny all claims, refuse to resolve the issue at hand, make the customer jump through hoops, and if that doesn't work make them go away inconvenience them by making them go to a non local branch where you Chase will probably continue to provide poor customer service. If this is Chase's idea of providing excellant customer service I think we'll need to look into other options.

    CHASEdaway 11/19/09 8:52AM
  • I have a Chase credit card that I got at 4.99% and even though I was never late and always made more than the amount due, my payment was raised more than double the amount. How unfair is that and how do these banks get away with this?

    Anonymous 11/16/09 10:53AM
  • My card was declined because we moved and somemhow they had our old address in their system for a TJX card, even though I opened the account under the new address. Okay, so I called and was sent to security. I had to talk to an extremely rude air head.

    The whole process of CANCELLING my card took about 20 minutes. GOOD RIDDANCE!!!!!!!!!!!

    This is by far the worst customer service experience I ever HAD to endure!

    Anonymous 11/14/09 4:53PM
  • Chase called my neighbor, whom I have never spoken to in 10 year, and told them to give me a message regarding our Jeep. I am a couple of weeks late, but I don't see how it is legal for them to talk to neighbors about my account. To top it off, when I did try to talk to some witch named Anastacia, she was so rude and only wanted to talk about scheduling a payment and wouldn't answer any questions otherwise. SOOO RUDE and extremely ignorant!!!!

    Mel 11/12/09 11:37AM
  • HORRIBLE!!! I GOT SWITCHED AROUND MANY TIMES.CHASE DID NOT HONOR THEIR OWN LITERATURE ABOUT REIMBURSING UNAUTHORIZED
    CHARGES!! GOOD-BYE CHASE

    Anonymous 11/11/09 10:07AM

  • Worst bank I have ever dealt with. Stay away from these people.

    scruf 11/10/09 12:20PM
  • We are closing our Chase credit card account and now will be refinancing our home loan (which was WaMu). APR for the card went up without any notice first rep said notice was sent in August and was due to the "current economic climate). Second rep said it was sent in June. I asked if it was a separate notice or included with the bill and they didn't know. Keep "chasing" away the customers who actually pay their bills and Chase won't "matter" anymore!

    jewel 11/7/09 11:50AM
  • I have never been treating by a person as badly as the cashier lady at the bank I went to today in rosemont her name was lily. I had wanted to get some money back from a check that I was depositing and was told I couldnt get it until the next , I said I was always able to when I deposited a check with WAMU, she stated to me well thats why they are out of bussiness, I feel she could of handle it alot better. Customer service these days is so bad that people should be thankful they have a job in this market.Wish I could go some where else to bank. Good luck everyone

    Anonymous 11/6/09 12:56PM
  • upon closing my account the banker threatened to punch me!!

    yme 11/5/09 10:59PM
  • Spoke with a customer service rep. from the Chase Extras program. I have a MC debit card and she would not help me because it was not a Visa debit card.
    I was trying to explain my situation to her and she HUNG UP ON ME!!!!
    She is definently not the right person for the job!!!
    Good luck Chase customers!!!

    -previous Chase customer

    lala_426 11/5/09 6:41PM
  • Worst customer service. No body has any idea of what they are doing. By the way very rude as well.

    Anonymous 11/2/09 6:10PM
  • What happened to the Chase Customer Service??? It used to be really great!!! Off-Shore???

    IsThisTheNewChase 10/19/09 8:37PM
  • Doesn't stop talking even when I asked them that they are far off from what I am trying to accomplish. And, HANG-UP the phone. It took four tries to get the phone number I needed to resolve my case.

    Anonymous 10/19/09 8:33PM
  • i miss wamu. checks i have been depositing for years now take 2 to 5 days to post. no one can tell me why. i get hung up on and in branch the tellers just say they don't know. my last cash deposit took 3 days to post. due to the hours i work i used to use the drop off box. with wamu it was always taken care of the next day. now it can take a week. i asked why and was told they don't bother with the drop off box everyday, they check it when they check it. i only use this account now for automatic withdrawls and will soon be stopping them. its a hassle to have to make the deposit a week ahead of time, even if it's cash, to make sure it will available. wamu was perfect, chase is horrible. i'm closing my account.

    kopl 10/13/09 11:51AM
  • I have now called Customer Service 4 times because I keep getting disconnected. I have never had a good line, and the representative is nearly inaudible.

    Chase screwed up my account, told me a lie, and now their customer service is almost impossible to deal with by telephone.

    alanterra 10/5/09 2:23PM
  • I have been very unhappy with CHASE just because they do not care about their customers aka. customer is not first in their heads. I am sure everyone that has experienced other companies such as American Express, Discover, or USAA would agree with me 100%. So I shredded my card about a year ago, but kept the account open for credit score purposes (didn't want to hurt it).

    Out of nowhere my online account was locked two weeks ago when I tried to login to pay my bill which was due 9/22 (as if someone had tried unsuccessfully to gain access to my account online). I tried to unlock it myself online but all options required my account number (which I don't have since I shredded the card, remember?) It was very late, I had to get up early and I had plenty of time left until due date so decided to leave it for another time when I had a chance.

    - This is where I blame myself for letting the other 500 things on my to-do list, let this one go by -

    I realized today (when I was doing a next round of bill paying) that I had not yet made the payment to Chase! Called their online account help line and they unlocked it with no issues - that person was actually helpful. After finally login in to my Chase account I confirmed what I feared, my account was past due, a $39.00 late charge was assessed to my account. I scheduled the payment immediately and called Customer no-Service (note the no there because they really didn't help). I explain what happened and the fact that I have NEVER, EVER been late paying my Chase card and asked if the fee could be waived. The representative told me the "bank" was no longer waiving any fees. After talking to her to make sure she understood what I was asking for (I am not calling month after month asking for this!) and I still got a no for an answer, I asked to talk to a supervisor. I just could not believe there really was nothing they could do! She answered saying there was no such person there, today, tomorrow or any other time that I could talk to. I tried again, explaining the situation - maybe she did not understand me. Her answer did not change. There was nothing -she said - that she could do. I told her I could not believe it... while other companies are eliminating these fees, they are not only continuing to charge them but also now there is absolutely no way they are going to waive them? Too bad for Chase Bank.

    If they continue on this path they are doomed by their own motto asking people to "Chase what matters", well, I know very well now that taking our money is what matters to them so this just reinforced the decision I made a long time ago, to NOT Chase them for my banking/credit needs.

    Anonymous 10/2/09 8:29PM
  • I recently went into the local Chase office and noticed there was no American flag in the lobby. I asked a teller why there was no flag and was told that it is Chase policy, not to display an American flag as it might offend some non-Americans, but they do have a flag in their lunchroom (big deal). We are in America, and this bank profits from Americans, and they insult us by nor displaying our national flag. I will convert my accounts to a bank that will proudly display our flag!

    I called the 800 number to complain and the first agent had no idea of what the policy was. She said she would connect me to someone who could answer the question. Click......hung up on!!!! How rude and unprofessional, not to mention UN-AMERICAN!!

    dollyfrog 10/2/09 2:37PM
  • Extremely Rude,

    I call the autofinance customer service and a femalenamed mary was quite rude and did not let me talk. I call the 800 number on Thursday september 24 early afternoon

    I ask her 3 times to let me talk to her supervisor and she said No. I guess the supervisor is ok with this as well.

    Pretty sad to receive this poor service, I hope to not utilize this bank for any service ever again, unless there is a propper appology, etc.


    Is this

    lucho_1981 9/24/09 4:44PM
  • Rude, rude, rude...this is all I ever get from Chase....I was talked down to, yelled at and called a liar. I will NEVER work with Chase again...EVER! I would rather starve than accept "credit" from this company.

    Lisa 9/23/09 8:19AM
  • AWFUL company. They constantly charged me overdraft fees that were unfair. i also had a credit card and lost my job. I went through credit counseling and started paying it off. They agreed to the payments and still had some NASTY debt company call and harass me and my family ...and my NEIGHBORS!
    I hope they go bankrupt! GO TO A CREDIT UNION AND MAKE THIS BANK GO AWAY!

    bones439 9/21/09 7:43PM
  • Rude, non caring and not helpful! This bank got bailed out with OUR money and then they treat us like crap and blame it on the current financial situation. I closed ALL my accounts with these jerks and I will NEVER do business again with them! I am so tired of being treated badly from companies who need US to make a living! Its time for more people to stand up and hurt them where it really hurts, their pocket books! Consumers NOW have the advantage due to slumping sales everywhere! DON'T ACCEPT BAD SERVICE!

    FED UP! 8/22/09 1:22PM
  • people sent us from pillar to post.
    no resolution yet after at least 8 (eight) calls, nobody seemingly interested in helping.
    overall rude engagements.

    Anonymus 8/20/09 3:58PM
  • Overall very very bad reach-ability, had to call back several times because they were "too busy".
    Problem after three months still NOT solved: people deny that colleagues whose names we wrote down, even exist.
    ONE person out of the many apologized, the rest made a strong impression of not caring in the least.

    youpster 8/20/09 3:53PM
  • All phones lead to the phillipines!!!

    Anonymous 8/20/09 3:25PM
  • I agree with the previous post. As a former Washington Mutual customer, Chase has been terrible. Customer service is lousy, rude, and they only have one phrase "due to the economic climate...".

    Anonymous 8/5/09 1:24PM
  • I miss Washington Mutual, since Chase took over the customer service has gone down hill.
    I will not do any more business with Chase due to their unethical business practices and rude customer service reps

    Anonymous 7/16/09 5:48PM
  • Submit your comment >>
  • Chase Bank in Centennial, Colorado and the Chase in North Richland Hills, Texas have been the best banking experience I have had, and I have worked with KeyBank, Vectra Bank and Bank of America - all with very negative results. I am a very fair person and always acknowledge when there is an error on my part. I have overdrafted before and it is not the bank's responsibility to help me out. But I have to say that Chase has always gone out of it's way to keep me notified on what is happening in my account, including when they are adding fees. While I may not always approve, I appreciate being informed, and when I compare Chase's fees with other banks they are not out of line. I have recommended Chase to several people and they have all had the same service, even at different branches.

    Cecemal 5/13/12 1:59PM
  • Top performance and excellent service! I wish to highly compliment Ms. Lois Vaughn for her professionalism in resolving a sensitive issue with my account. She could not have been more pleasant and diligent.

    I've always been impressed with Chase and enjoyed excellent, quality service for many years.

    Thank you Ms. Vaughn! You're definitely a credit to Chase.

    Constance J. Picard 4/30/12 7:49AM
  • I(Sherry Satterfield) was in branch location between Lenox Avenue and 5th Avenue to reslove a banking matter. My server was Bridget Pinks:she reslove my issue quickly and keep me inform as the issue process to and end.
    She made me feel as if Chase value my business.
    Thank you Bridget Pinks for resloving my problem.

    Sherry 2/1/12 1:41PM
  • i have been on the phone trying to talk to a human being and found this site. got to talk with someone on the first try thanks. omg time saver

    StargateMaster 1/9/12 8:49AM
  • I've only been with Chase for 2 months, but so far my experiences have been decent. I received a prompt credit when I disputed a charge and customer service has always treated me politely. I can say the same for the teller in the local branch. I was a Wachovia customer but dropped that bank as soon as Wells Fargo took over. I travel a lot, so I wanted a national bank so I don't get charged crazy ATM fees every time I make a withdrawal. In general, though, the mega-banks don't give a damn about the average Joe.

    JakefromStateFarm 12/5/11 5:23PM
  • I was having difficulty attempting to set up an online account. One of your reps.(charty brooks) was very helpfull and most important to me, patient.She was a great help and I appriciate it.

    pribbit3 11/25/11 4:57PM
  • While I can "chase" away otherbanks with negative comments, I must say that with this bank, I have no problem ,yet whatsoever....I think their customer service is wonderful....atleat the two that i have been to....they do follow-up with me like theysay they would, unlike other banks!

    Keep up the good work!!!

    I'll see what happens when i get into the depths of my

    annonymous 8/17/11 12:30PM
  • I'd like to thank Vince and the employees
    at Chase Bank in Arlington Heights Il
    for helping us refinancing our morgage.
    They were and are very helpful . we give them all 10's . Thank you again
    Sincerely,

    Janice

    Anonymous 7/15/11 12:28PM
  • I have banked with Chase Bank for many years and happy to say that I have had no problems with them. I deal with the Islip Branch and the customer service is great and the people smile and are friendly. I know they do not have the easiest job. I never have had to wait for assistance. I hope this great track record will not change.

    Happy Customer 5/18/11 8:33AM
  • Best rates from anywhere I searched. Fast, friendly and helpfull.

    Jill 3/23/11 5:01AM
  • Excellent service, I wouldn't think of banking any where else.

    Anonymous 3/18/11 11:32AM
  • I applied for a Chase Credit Card on 09/09/10 and was provided service by your employee Ana Hernandez (Personal Banker)at the La Quinta, CA. Branch. She handled the transaction in a minumum of time and was so courteous. You are fortunate to have her as an employee.

    Paul Labrecque 9/10/10 12:26PM
  • I know people with negative comments are usually the only ones who write in, but my service was so outstanding today I had to, in gratitude to the dude (and two other people, thanks AT&T dropped calls) that helped me. Someone posted fraudulent charges to my debit card in a local restaurant while I was out of town for Thanksgiving. I called the CSRs, not knowing who to talk to or what to do, and two dropped calls later (all three people I spoke to were very competent and helpful), I had a claim filed, a credit to be issued in one-two days, and a new card on the way. All in less than an hour. And all three were nice about it. No one even tried to sell me a protection program. Thanks for rocking tonight, Chase :).

    jen 12/3/09 5:53PM
  • Many thanks to Eric Salinas in Business Card Sevices for helping me make a timely payment to account xxxx xxxx xxxx 9587.

    His effort is outstanding.

    Moffett E. Skinner

    Anonymous 10/21/09 12:44PM
  • Submit your comment >>
  • As a former employee, I must say that Chase customer service (through India) via e-mail is good. Chances of getting a late fee and interest charge waiver is high compared to a phone call. However, don't get upset if a few responses are incorrect/in-accurate or incomplete. The reason usually is due to the fact that the Indian low wage employes have to answer minimum of 10 e-mails per hour. They go through about 18 e-mail per hour of which a few (like merchant dispute, fraud, etc) can only be answered by a specialist department. The time taken to check the inquiry/history/account and route it to a specialized department is not counted.

    ex-employee 12/4/11 8:51PM

  • I was an employee, but the reason why some customers act like that is because they are not getting the proper service. Why do people expect to get pay if they are not treating customers right. Customers are the one who allowed them to have these jobs. It also is coming from the top, with people who forget where they are coming from. Sometime it is people like us who are over excited and do not care about anyone else more than the nice paycheck they are getting. Do they really love the customers, or are they just excited about the amount of accounts they can open up to increase their assets. They do not care anything about customers. With the exception of few good employees, they are a bunch of actors who only laugh with customers when they make a good sale, but give poor service because that is reality for them. Come out of the closet and tell the truth. Tell the people that this bank only care about their sales. Please get smarter people, it is time to take a stand about these users. Know the companies you do business with. Chase fired good people. You ever wonder when you go to the bank and your favorite representative no longer works there. If your favorite representative do not gut out customers to make sales, they get fired. Listen -- the bank only care about sales. Employees are forced to make sales. Ever see a teller walk you over to the desk to the representative, or call desk person to tell them you are waiting. They want you to be served of course, because every business you open with the representative, they all get paid for it. Money talks. They fight each other to make sales. As soon as a customer walk in the branch, they do not even have to talk to the teller some times, because the representative already have their friends teller friends connected to it. When an account is opened up, they connect with a teller and they all get paid for it. More to come. Stay connected to the truth.

    Anonymous 10/8/11 8:45AM

  • Just read the employee section of this review:

    "I have got to say that I am a chase employee and some of the stuck up people that come into the branch with a bad attitude and horrible mood make it hell for anyone to help them. Despite the fact that people throw their money in our faces expecting us to jump to every action they request, we still have policy and procedures that we follow. With all do respect, I don't care how much you keep or who you know. You are not important enough to me to lose my job. Im sure in your job, you have certain guidelines that you must follow and would not break either. Another thing is, we have a job to do at the end of the day as well. When we sit you down, all were doing is making sure your in the right accounts. If we offer you something, we are the experts. We are trying to help you by making out expert recommendations. If you receive an attitude or a bad attitude from someone, would you really want to help them the best you can? And as far as the fee's. Those are fees that every bank charges. Chase bank is one of the leading financial institutions in America. All the best we can give will not be recognized if one thing cannot be fulfilled for a specific individual. If you want excellent service, give us the respect you would like if someone came to you for help. We take pride in excellent customer service and we strive to make sure that you are always in the best account and receiving the best customer service.
    Anonymous 4/10/11 8:56AM"


    That's the kind of attitude (that the customer is not important enough for a representative to lose his or her job) is the exact problem that I encountered at this branch! Good managers observe and know client-employee interactions and can judge this stuff. Bad employees are afraid that someone will report them and confirm a manager's suspicion/reservation?

    oryxinthegarden 8/29/11 1:16PM

  • I have got to say that I am a chase employee and some of the stuck up people that come into the branch with a bad attitude and horrible mood make it hell for anyone to help them. Despite the fact that people throw their money in our faces expecting us to jump to every action they request, we still have policy and procedures that we follow. With all do respect, I don't care how much you keep or who you know. You are not important enough to me to lose my job. Im sure in your job, you have certain guidelines that you must follow and would not break either. Another thing is, we have a job to do at the end of the day as well. When we sit you down, all were doing is making sure your in the right accounts. If we offer you something, we are the experts. We are trying to help you by making out expert recommendations. If you receive an attitude or a bad attitude from someone, would you really want to help them the best you can? And as far as the fee's. Those are fees that every bank charges. Chase bank is one of the leading financial institutions in America. All the best we can give will not be recognized if one thing cannot be fulfilled for a specific individual. If you want excellent service, give us the respect you would like if someone came to you for help. We take pride in excellent customer service and we strive to make sure that you are always in the best account and receiving the best customer service.

    Anonymous 4/10/11 8:56AM

  • Chase strives to provide the best customer service possible, unfortunately, not all concerns can be handled by one department only. As a suggestion, when you call telephone banking, ask to be connected to the specific department you want to speak with rather than giving a full narration of the situation. If your inquiry does not need immediate response, send Chase an email instead. This would help you keep records of the correspondence, so when someone tells you inaccurate information, you can always show them that you were misinformed.

    chase_manager 4/22/10 6:51AM



  Share With Others  
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  Comparisons  
Check out these popular comparisons of Chase customer service versus other companies:
Chase vs. American Express
Chase vs. Bank of America
Chase vs. Capital One
Chase vs. Citibank
Chase vs. HSBC
Chase vs. SunTrust
Chase vs. TD Bank
Chase vs. US Bank
Chase vs. Wachovia
Chase vs. Washington Mutual
Chase vs. Wells Fargo
  Company Replies  
Authorized representatives of Chase can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

  Contact Information  
Auto Lease Accounts
800-227-5151
Auto Retail/Loans
800-336-6675
Home Mortgages
800-848-9136
Online Banking
877-242-7372
Personal Credit Cards
800-432-3117
Student Loans
800-487-4404
TTY Personal Credit Cards
800-955-8060
Chase customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Chase customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Chase questions from HelpOwl.com.

Receive immediate support for Chase at HelpOwl.com
  Reviews & Ratings  
View thousands of Chase user reviews and customer ratings available at ReviewOwl.com.

Chase reviews and ratings at ReviewOwl.com
  Boycott Company  
View all boycotts of Chase and join a boycott today!. You can also organize your own Chase boycott with many tools for promoting and managing the boycott.

Boycott Chase today at BoycottOwl.com
  Company News  
Chase Begins Converting Its ATM Fleet to No-Envelope Machines
... says that around the world, check use is not the norm, and the ability to make cash deposits at ATMs is a significant customer-service enhancement. ...
Fox Chase Cancer Center Works With Vericom Corporation to Provide ...
"Vericom's customer support has been terrific. They have been with us every step of the way from installation to training to going live," says Goplerud. ...
Chase cutting jobs in Monroe
The company has 1500 workers in Monroe and added 270 jobs earlier this year to its mortgage and call center operations. Chase Home Lending is a unit of JP ...