Chase Customer Service

User Reviews, Ratings and Comments

Chase customer service is ranked #496 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.38 out of a possible 200 based upon 379 ratings. This score rates Chase customer service and customer support as Disappointing.

NEGATIVE Comments

348 Negative Comments out of 379 Total Comments is 91.82%.

POSITIVE Comments

31 Positive Comments out of 379 Total Comments is 8.18%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Chase

    Customer Service Scoreboard

    • 32.38 Overall Rating
      (out of 200 possible)
    • 348 negative comments (91.82%)
    • 31 positive comments (8.18%)
    • 5 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.9 Issue Resolution
    • 2.8 Reachability
    • 2.1 Cancellation
    • 2.8 Friendliness
    • 2.5 Product Knowledge

Add your review!

Posted by Seattlite


I'm going to be moving my long-term account (20+years) out of Chase, despite the huge hassle. They have a daily outgoing fund limit on our account, so paying for my chimney and a new sofa in one transaction are impossible. I have had to do all sorts of creative things to simply pay for these despite my money sitting in my account. Of course, there's literally no one who can help with this. It's a ridiculous circle of talking to people who have no knowledge or ability to help you.

They are currently holding my $3500 Zelle transfer despite it coming from another bank! There is no one to talk to. They did the same thing when my sister was transferring my grandmother's estate funds. It took 10 days with no one being accountable.

Clearly, Chase is focused on holding larger sums because they make interest and it increases their overall deposit ratio. What happened to regulation and banks not being allowed to deny customers access to their funds?

Posted by Anonymous


This is... about the worst banks around; don't waste your time, or your health dealing with theses crooks!!

Posted by MAC


The most disgusting customer service and dishonest bank I have ever had the unfortunate experience of dealing with.

Posted by quest


I applied for the Aeroplane card because the incentive said 2 free Maple Lounge passes. After I was approved, the passes showed up in my account with several other benefits but now they have disappeared. I have spent several days calling customer service and being transferred from person to person. So far, I have talked to Nicole, Zay, Julia, Jim and account supervisors Renees and Jennifer as well as local bank staff Michael. Each time the person puts me on hold and then I get disconnected or transferred to somebody new and have to explain the entire issue all over again. I have contacted their twitter and facebook account. NOBODY has helped me. My next step is to file a federal complaint for fraud against them because apparently I was lied to just to apply for this credit card, Why is it so difficult for a bank as big as them to provide customer service without hanging up on their customers?

Posted by Luis


Chase has the worse customer service ! Nothing compares to bank of America bank ! Best customer service

Posted by Anonymous


Absolutely worst service, they don't even check statements and are rude to customers. Never ever seen such service.
Discover and Capital One are really nice to customers and understanding, but chase is absolute worst

Posted by Anonymous


No bankers at the branch to help. I have to make an appointment like they are fing doctors. Every year they get worse. Telephone help is all no nothing out service idiots that do not know anything and pretend they are not from bangalore.

Warning do not every take a business account to chase

Posted by nyride


It's like calling a 3rd world country, can't understand a word they're saying and all they do is pass me back and forth from one department to the other, they are absolutely ineffectual.

Posted by NS


Iam located in USA . has been with CHase banking for few years now. "Auto Save " feature on my account has been broken for months. I reported it. A case was opened. They attempted to call be after 8.30 PM CST and couldnt get hold of me. I saw the secure message the next morning and called back at the number listed for account specialist . couldnt get hold of them. So i called the other customer service number listed on that message, which was the regular number.. after about half an hour being transfered different people, despite me telling them i need to be connected to Technical team. I had to explain to them the issue over and over agian even though they had my case id. and then, they had the nerve to tell me they have to open a new case because i didnt answer their call previous NIGHT. Iam a caller from USA CST , iam available during day time here is USA, I do not expect customer service to call me after hours. The lady who i spoke to was the not helpful at all, she said she do not have a manager . CHASE customer service DO NOT HAVE A MANAGER ON CALL!!!! so yes, pooerest customer service ! they couldnt fix a technical issue . i dont think i should trust a bank who cannot even fix a simple issue nor can provide decent service.. taking my business elsewhere

Posted by Don’t have one


Can't make payments via phone. Always get an agent in another country. The worst pay by phone system it is non existent

Posted by Anonymous


I went to chase bank because my sister told me she banked there I opened an account with 3000 the banker told me to write a check from my other bank and it would show up on 6-29 now they put a hold on it until 7-7 I have proof it cleared my other bank on 6-26
They said they still are holding the fund for another week
I called three times and was told I'll just have to wait
I wish I would of never opened an account with chase

Posted by Joe


I had to enter my debit card number into the system to avoid the half-witted offshore call center, however when I did get to a US based representative that representative clearly did not understand their overdraft policy, she sounded like she was either new, was not trained fully, and answered every question with a child-like giggle which I found increasingly unprofessional and it also made me question the competence and IQ of this particular agent. They need to get rid of their off shore call center and replace the US call center with people who act like professionals in the USA who take their jobs more seriously.

Posted by Chase


Jacksonville Fl - branch office Baymeadows Main building.I worked in the Chase over 17 years and I have account in Chase bank over 10 years Yestrday I had on above branch very very stress situation with manager of office, Shee was so rude and angrier and told me " now you can not pick up your many" was just little be larger of amounts, I cannot believe she put the block on my money,, I went in other branch San Jose manager was is so nice ind remove block from my many, and I talked all money and deposited on other bank account,How you can put block on my money,, I

Posted by Frankie Bell


I'm really disappointed with chase not protecting its customers from scams with me providing proof showing it was a scam..I have personal and business account with them and they still didnt protect me. I hope this help potential chase customers.

Posted by Bo


I left my company and they wrote me a "Chase" check for over $8, I deposited it to my "Chase" account (in good standing) and they are holding for 2 days leaving me without any money. They are worthless.

Posted by warrencw


Worst customer service in the history of banking. Outsourced to a third world country where nobody understands you and vice versa. 3 days spent trying to reverse double charge on my card. Never was resolved so I went to small claims court which is all the bank understands.

Posted by Lauren


Absolutely the worst customer service. They are nasty and completely disinterested in your issue. As long as you keep your banking automated - the site works. The service doesn't.

Posted by Ramesh


I have been a Chase bank customer for over 15 years. But if want to contact the customer service, I find that it is almost impossible to do it over the phone. Terrible!

Posted by Dani


completely misrepresenting ads and promos. Open a savings account with the $700 promo and NEVER received a dime. In addition, after complaining to BBB because their escalation department did not contact me ... they told me they WOULD not do anything for me! Great customer service EVER...

Posted by Anonymous


The representative lied. She told me that it was not possible to link to third party apps. When I found out that I already had an account linked to a third party app, I brought it to her attention and then she told me that it "was not recommended" which is not the same as "not possible".

Posted by Anonymous


It took me around 5 days trying to make a payment using zelle I'm still waiting for customer service to tell me why they blocked my account, one out of bunch of times I called customer service I have to listen how this guy talked to me like I was his child.

Posted by Anonymous


worst customer service I ever had. Tried all morning to log into my account and check for deposits made on Friday. Forget trying to get a answer just horrible

Posted by ChaseSucks


Rejected transferring money to my account. Customer service wouldn't tell me why they were rejecting my transfer and actually cut me off and hung up on me. I'm done with Chase.

Posted by Anonymous


Horrendous bank. Takes a week to deposit a check, zelle needs to review transfers? Failed transfers, restricted account because of their mistake of not checking a check i deposite..
Go capital one or TD don't walk, run away

Posted by Anonymous


Unreasonably long wait time for telephone customer service, only to be disconnected after a one-hour wait.

Add your review!

Posted by Kelli


I usually dont have a priblem with the call center till recently when I had a rep reverse charges for overdrafts. He was very patrinizing abd talked to me like a moronic child. Apparently me thanking him was not enough because he felt the idiotic need to say "are you smiling?" I said yeah in a flat tone because I couldnt cuss him out. Si Im getting some satisfaction by venting here. I also dont need reminding about how important it is to keep my balance positive, orcoaching. Duh, I KNOW that! Sometimes I have no control over how much comes in every day. I do the best I can. Your reps need to learn to keep the patronizing lectures to themselves, and not use prompted responses as blackmail if we dont play along with their uncalled for headgames.
I hope I never have to deal with that guy again! It took everything in me not to tell him to f$$k off!!!

Posted by Anonymous


I just spoke to a rep from chase I wish i asked him his name
he was so helpful and super nice and friendly
Chase is a good bank
I trust chase and its people

Posted by Don


I recently opened a Chase Military Checking Account, located 4100 Lapalco Blvd. Harvey La.70058. Before I opened said account, Customer Service Representative Katie Jackson, was very helpful in presenting the products that were available for the different checking accounts. Ms. Jackson was very informative and professional in her presentation. She shows a lot of concern, and an understanding, for my banking concerns. Ms.Jackson is an asset, to the Chase Banking Industry.

Posted by Don


I recently opened a Military Checking account with Chase. Before I opened this account, Customer Service Representative, Katie Jackson, presented all the products that was available, for a checking account and which product would be suitable for me. She was very informative and professional during her presentation. A plus is her understanding and concerns for the Chase customer. Katie is an asset to the Chase Banking Industry

Posted by Anonymous


The several personnel I have met at your NE Seattle branches have all been very good and helpful when I have naïve questions.
Earlier, I complimented you all and especially the people at the 125th/Lake City branch.
Lately, Ms. Andrea and Mr. Vinh Koch at Lake City have helped me arrange things and have advised me.
As ever, the central figure is Ms. Nina, a very sharp/attractive personality who refers me to all the nice people at the Lake City branch. I TRUST them.

Posted by Michael


I love my Chase branch! Every time I go in I'm greeted promptly and always leave with a smile. Feeling better than I did when I got there. Ms Strong is my favorite Chase employee. She has shown me how to use the ATM to deposit checks, which is really neat and fast, but I still prefer to go inside and be assisted by a person. Thank you Chase. If it were within my abilities, I would recognize Ms Strong for outstanding customer service. She's the reason I bank with Chase.

Posted by [email protected]


To chase
I just like to say thank you chase fokes for being so good to me.I've been with chase almost 2 years everyone I've dealt with has been very professional and find and understanding Matt at the 14 mile bank sighed me up me and my oldest son Jason asked if I was a veteran
I said yes marine Viet Nan vet he said thanks for your service and said because your a vet your checking is free I've never got anything for being a vet he's a very professional and polite young man you better hold on to him my option ofcourse.I had a unauthorised withdrawal from my account I called your employees said no problem chase will take care ok problem and you did I was very impressed
I'm 64 and truth fully in my time banks wernt so helpful so anyway keep up the great work ILL be a customer for as long as you'll have me
King regards. David Viger

Posted by Anonymous


Customer service representative Joffrey is best....like his helping mood....Excellent!

Posted by joffrey


Excellent customer service from chase!
the guy named joffrey was very helpful.....thanks jeff....u r best

Posted by Richie Castle


Sent An Email Through The Secure Message Center Asking About Late Payment Impact On Credit Score. The Csr Explained & Surprisingly Credited $115 In Late Payment Fees. Since Then I Always Get My Answers Via Email Which Has Saved A Lot Of Time Compared To Phone.

Posted by guy9921


I recently visited a Chase Bank in Farmer's branch where I looked to open a new account. I was helped by a very handsome, friendly, bilingual, new gentleman. His name is Jake and he stated that he had just transferred from Utah. He was the best banking person I have ever worked with and made sure to accommodate all of my needs. Someone give this kid a raise or props!

Posted by Anonymous


Chase should start giving intelligence tests to people before issuing credit cards because people in general are too stupid to handle credit cards or to speak to customer service reps with any kind of lucid thoughts or questions or respect. If there is an "actual" problem it can be fixed if you're smart enough to communicate effectively!!!!

Posted by MayMuncy92


I had the best customer service by Minh Nyguen at the Chase bank in Veterans Memorial and Antoine in Houston. I needed a banking statement to send over to transunion in order to get my credit check for a realtor. I had been dealing with idiots since they claimed the banking statement I got in the mail wasn't a banking statement. So Minh printed out a banking statement and even offered to fax it over. He called transunion for me to explain to them that what I had sent them was a banking statement. They took my banking statement after that. He went beyond my expectations.

Posted by Bill & Sandy


Its taken several years of replying to refinance mailings,talking with local people without them getting back....but finally we were able to contact LaRONE JOHNSON(Downers Grove,Ill.office)from our latest mailing....within a couple of weeks we were on our way to a rrefinance of our mortgage that saves us $500+ each month. LaRone wa very professional,attentive and prompt in organizing this process,,,we were then given over to our loan processer, ARRON HADGES(pOLARIS oHIO OFFICE) for the final processing to closing of our loan...Aaron and LaRone worked via phone and/or email to complete this loan, always there if we had questions...we have opened our Chase checking and once the transition is complete we well be tgransferring our savings etc. to Chase,,,,Again a big thanks to LaRone and Aaron and the staff at our new Chase btanch in Reynosburg, Ohio for making the refinance so positive!!!

Posted by created


It really does matter what branch you deal with. My branch has the best staff. Even though Chase is a huge corporation, the bank employees make it feel like a "small bank" with extreme politeness and hospitality. I never call the 800 number.
It seems if you build a relationship with the right branch, they go above and beyond to help you. But finding that Chase branch is another story. It took years to find the "right" one.

Posted by smapum


My credit card was stolen and they were wonderful. All unauthorized charges immediately reversed. New card mailed out. No fighting or haggling. Will do business with this company again and again based on experience thus far.

Posted by rblakin


I went to my local branch with some concern about a banking issue that I needed resolved. I was relieved to discover that the staff could not have been more gracious and professional. They resolved my issues quickly & easily. The staff at this branch represent your company extremely well and Chase should hold them in the highest regard.I was unable to get everyone's names but did get one representatives information.

Ms. Rosemary J. McClelland
Assistant VP, Business Banker
Chase Business Banking
720 Lee Blvd. Yorktown Heights, NY, 10598

Posted by Cecemal


Chase Bank in Centennial, Colorado and the Chase in North Richland Hills, Texas have been the best banking experience I have had, and I have worked with KeyBank, Vectra Bank and Bank of America - all with very negative results. I am a very fair person and always acknowledge when there is an error on my part. I have overdrafted before and it is not the bank's responsibility to help me out. But I have to say that Chase has always gone out of it's way to keep me notified on what is happening in my account, including when they are adding fees. While I may not always approve, I appreciate being informed, and when I compare Chase's fees with other banks they are not out of line. I have recommended Chase to several people and they have all had the same service, even at different branches.

Posted by Constance J. Picard


Top performance and excellent service! I wish to highly compliment Ms. Lois Vaughn for her professionalism in resolving a sensitive issue with my account. She could not have been more pleasant and diligent.

I've always been impressed with Chase and enjoyed excellent, quality service for many years.

Thank you Ms. Vaughn! You're definitely a credit to Chase.

Posted by Sherry


I(Sherry Satterfield) was in branch location between Lenox Avenue and 5th Avenue to reslove a banking matter. My server was Bridget Pinks:she reslove my issue quickly and keep me inform as the issue process to and end.
She made me feel as if Chase value my business.
Thank you Bridget Pinks for resloving my problem.

Posted by StargateMaster


i have been on the phone trying to talk to a human being and found this site. got to talk with someone on the first try thanks. omg time saver

Posted by JakefromStateFarm


I've only been with Chase for 2 months, but so far my experiences have been decent. I received a prompt credit when I disputed a charge and customer service has always treated me politely. I can say the same for the teller in the local branch. I was a Wachovia customer but dropped that bank as soon as Wells Fargo took over. I travel a lot, so I wanted a national bank so I don't get charged crazy ATM fees every time I make a withdrawal. In general, though, the mega-banks don't give a damn about the average Joe.

Posted by pribbit3


I was having difficulty attempting to set up an online account. One of your reps.(charty brooks) was very helpfull and most important to me, patient.She was a great help and I appriciate it.

Posted by annonymous


While I can "chase" away otherbanks with negative comments, I must say that with this bank, I have no problem ,yet whatsoever....I think their customer service is wonderful....atleat the two that i have been to....they do follow-up with me like theysay they would, unlike other banks!

Keep up the good work!!!

I'll see what happens when i get into the depths of my

Posted by Anonymous


I'd like to thank Vince and the employees
at Chase Bank in Arlington Heights Il
for helping us refinancing our morgage.
They were and are very helpful . we give them all 10's . Thank you again
Sincerely,

Janice

Submit your comment

Posted by ex-employee


As a former employee, I must say that Chase customer service (through India) via e-mail is good. Chances of getting a late fee and interest charge waiver is high compared to a phone call. However, don't get upset if a few responses are incorrect/in-accurate or incomplete. The reason usually is due to the fact that the Indian low wage employes have to answer minimum of 10 e-mails per hour. They go through about 18 e-mail per hour of which a few (like merchant dispute, fraud, etc) can only be answered by a specialist department. The time taken to check the inquiry/history/account and route it to a specialized department is not counted.

Posted by Anonymous


I was an employee, but the reason why some customers act like that is because they are not getting the proper service. Why do people expect to get pay if they are not treating customers right. Customers are the one who allowed them to have these jobs. It also is coming from the top, with people who forget where they are coming from. Sometime it is people like us who are over excited and do not care about anyone else more than the nice paycheck they are getting. Do they really love the customers, or are they just excited about the amount of accounts they can open up to increase their assets. They do not care anything about customers. With the exception of few good employees, they are a bunch of actors who only laugh with customers when they make a good sale, but give poor service because that is reality for them. Come out of the closet and tell the truth. Tell the people that this bank only care about their sales. Please get smarter people, it is time to take a stand about these users. Know the companies you do business with. Chase fired good people. You ever wonder when you go to the bank and your favorite representative no longer works there. If your favorite representative do not gut out customers to make sales, they get fired. Listen -- the bank only care about sales. Employees are forced to make sales. Ever see a teller walk you over to the desk to the representative, or call desk person to tell them you are waiting. They want you to be served of course, because every business you open with the representative, they all get paid for it. Money talks. They fight each other to make sales. As soon as a customer walk in the branch, they do not even have to talk to the teller some times, because the representative already have their friends teller friends connected to it. When an account is opened up, they connect with a teller and they all get paid for it. More to come. Stay connected to the truth.

Posted by oryxinthegarden


Just read the employee section of this review:

"I have got to say that I am a chase employee and some of the stuck up people that come into the branch with a bad attitude and horrible mood make it hell for anyone to help them. Despite the fact that people throw their money in our faces expecting us to jump to every action they request, we still have policy and procedures that we follow. With all do respect, I don't care how much you keep or who you know. You are not important enough to me to lose my job. Im sure in your job, you have certain guidelines that you must follow and would not break either. Another thing is, we have a job to do at the end of the day as well. When we sit you down, all were doing is making sure your in the right accounts. If we offer you something, we are the experts. We are trying to help you by making out expert recommendations. If you receive an attitude or a bad attitude from someone, would you really want to help them the best you can? And as far as the fee's. Those are fees that every bank charges. Chase bank is one of the leading financial institutions in America. All the best we can give will not be recognized if one thing cannot be fulfilled for a specific individual. If you want excellent service, give us the respect you would like if someone came to you for help. We take pride in excellent customer service and we strive to make sure that you are always in the best account and receiving the best customer service.
Anonymous 4/10/11 8:56AM"


That's the kind of attitude (that the customer is not important enough for a representative to lose his or her job) is the exact problem that I encountered at this branch! Good managers observe and know client-employee interactions and can judge this stuff. Bad employees are afraid that someone will report them and confirm a manager's suspicion/reservation?

Posted by Anonymous


I have got to say that I am a chase employee and some of the stuck up people that come into the branch with a bad attitude and horrible mood make it hell for anyone to help them. Despite the fact that people throw their money in our faces expecting us to jump to every action they request, we still have policy and procedures that we follow. With all do respect, I don't care how much you keep or who you know. You are not important enough to me to lose my job. Im sure in your job, you have certain guidelines that you must follow and would not break either. Another thing is, we have a job to do at the end of the day as well. When we sit you down, all were doing is making sure your in the right accounts. If we offer you something, we are the experts. We are trying to help you by making out expert recommendations. If you receive an attitude or a bad attitude from someone, would you really want to help them the best you can? And as far as the fee's. Those are fees that every bank charges. Chase bank is one of the leading financial institutions in America. All the best we can give will not be recognized if one thing cannot be fulfilled for a specific individual. If you want excellent service, give us the respect you would like if someone came to you for help. We take pride in excellent customer service and we strive to make sure that you are always in the best account and receiving the best customer service.

Posted by chase_manager


Chase strives to provide the best customer service possible, unfortunately, not all concerns can be handled by one department only. As a suggestion, when you call telephone banking, ask to be connected to the specific department you want to speak with rather than giving a full narration of the situation. If your inquiry does not need immediate response, send Chase an email instead. This would help you keep records of the correspondence, so when someone tells you inaccurate information, you can always show them that you were misinformed.

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Chase can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Auto Lease Accounts
800-227-5151
Auto Retail/Loans
800-336-6675
Home Mortgages
800-848-9136
Online Banking
877-242-7372
Personal Credit Cards
800-432-3117
Student Loans
800-487-4404
TTY Personal Credit Cards
800-955-8060

Chase customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Hours of Operation

Find Chase hours of operation for locations near you!. You can also find Chase location phone numbers, driving directions and maps.

Get Help Online

Get immediate support for your Chase questions from HelpOwl.com.

Reviews & Ratings

View thousands of Chase user reviews and customer ratings available at ReviewOwl.com.

Company News
Gyms chase consumers; members try to work out budgets
It also is stepping up its customer service in an effort to retain members. The gym has provided some additional customer service training for staff and ...
Chase Bank opens branch in Windsor
“We’re a large national bank that really tries to focus on customer service and rewarding its members,” Biberstine said. “We’ve even included banking that ...
JP Morgan Chase
"The new rules for check processing created opportunities for increased efficiency, cost savings and heightened customer service that continue to be ...