Chicago Tribune Customer Service Complaints - page 3

After two weeks of either no paper or paper soaked through because it was not double wrapped and calling 3-4 times a week to complain, we received a call from a supervisor Thursday leaving a message that the delivery service was notified of the problems and we were assured to have daily delivery of a paper in good condition. Friday, no paper, called and one was delivered before noon. Saturday, paper in the box below the mailbox...hoorah!..Today, Sunday, no paper, called, promised a paper delivered before noon...still do not have. Contacted Sun Times to ask about their service...they use the same deliver service....what the what???? So disgusted spending time trying to get a solution to what we think should be a simple process.

We did not receive a paper yesterday, called twice, asked to have yesterday's delivered with today's. Well, neither one is here. Would be nice to talk to a person rather than push buttons!

WHY do I have to speak with a customer rep to arrange a vacation hold in excess of 30 days? For 30 days or less I can enter the start/stop dates on my phone key pad. Makes no sense. And let's not even go into the time it takes to reach a rep!

I have been receiving the newspaper for the last two days but haven't subscribed to it. One of your customers must be missing the paper that is coming to me. Please stop delivering

No delivery this morning so I tried to find some connection by e-mail to report this but could not find any. I eventually called the tribune and $2.12 worth of time I finally was connected to a human voice (it would have been cheaper to go out and buy a paper then to report my missed delivery) and eventually a paper was delivered. Please tell me if there is an e-mail that I could have used or a better telephone number to use to report "missed delivery".



James Erlenborn

I am a Chicago Tribune subscriber I would like to know why Mary Schmich is not in the

paper I read that she was on assignment however such as today there is nothing mentioned it doesn't say anything about her nothing about beaing on assignment.

Please let me know is she coming back to the Tribune?

Nicole O'Hara

I am sitting here at10:50 still waiting for my Tribune as well as Beacon News. Of course there is no way to speak to anyone about the chronic lateness.

No paper today time 8:50 am last Sunday paper delivered at 9 am this is just wrong. Why always late delivery? Apparently the cancelled flights at Midway and Ohare was mimicked by the Tribune delivery system. This huge 3" blizzard has affected ALL TRAVEL. Come on Man, really????

Gary Riseling 818 Redwood lane Bartlett Il. Please respond

contacted the tribune in july stating that im cancelling my subscription and will not renew it. customer rep could hardly speak English and I told him so and repeated that I was not going to renew the paper multiple times. they still sent me the paper. in October they sent me a bill. I again called and spoke to a lady and told her what I told the rep in July that i will not renew and cancel. she told me the paper will stop in october. they now sent me a bill for july to october. call again and they said they have no record of my calls. I told them if you you dont receive a renewal payment why do you keep sending the paper. Is this idiotic or what? I will never do any business with the trib.

I have stopped getting my Sunday Tribune but the delivery service keeps leaving the paper behind my door.

I only get the paper online now. Unfortunately, the delivery service keeps leaving it behind my door.



I am unable to go out and get it and need a number for the delivery service to speak to someone in English

about my problem. I need to get the delivery people to stop leaving the paper as I am reading it online. My

Tribune delivery to Park Ridge has been horrible for weeks. I leave for work every day just before 7 and I haven't had a paper to read with my breakfast since sometime in mid-October. And for this I'm paying what??? I always call when the paper is not there on time. Yesterday, the message I got was that my phone number is not recognized as a subscriber. I've been a subscriber for more than 35 years - same phone number. And now suddenly I'm not recognized as a subscriber? Maybe it's time to no longer subscribe.....

Been looking for Sunday 11/6/16 Pickles comic strip on-line. Where is it. Don't see it listed on the index of comic strips. Section 9 Comics was missing from my paper delivery that day.

I have been unable to get a sensible answer to my question about my billing. Frank Lacey,

1200 Forest, Oak Park, Il. Acct No. 40372501. I received a billing for $116.35, and was told that this was for missed payments. I told your representative that I have not received a billing from the Tribune for those payments. She was unable to explain why no statements were sent to my above address. Please check your records, and you will discover that this has happened several times in the past, and I have received late billing notices. I pay my bills when I receive statements, but cannot pay if no statements are received. I am really concerned about the Tribune's lack of ability to manage my account. This is happening so frequently that I am considering just dropping the paper.

Please correct this problem so that I receive my billing statements as I should according to my agreement with the Tribune



Frank Lacey

Avoid this newspaper. Poor customer service and lousy home delivery. Going to cancel my delivery subscription.

the chicago trib operates the home delivery service that also delivers the daily herald newspaper.rectified the herald problem thinking it would solve the trib problem.NOT! double bagged paper will not stay dry on wet weather days when both bags are open on the SAME END.10 bags will not keep the paper dry when they are all open on the SAME END,DUH ! chicago trib, PLEASE HELP?

Ashley at first said my subscription had expired, ha ha, I just mailed a check for $6.50 for 13 weeks and you cashed it. How can it be expired? I didn't get the first week paper yet? I would sign up for the special that I just received for $20 for Sunday DLY for one year but you guys would hose it up. Terrible service... If you cannot deliver the SUNDAY paper send me my money back please.



Billy Mack

We have been subscribers of the Tribune for thirty years. Last week we moved to WI, so we called the Tribune to cancel our print subscription and keep the digital. Apparently they cancelled everything. We called on Monday to ask why we haven't received anything and they told us we had to set up a new account, which I thought we did. It is now four days later and we still haven't received anything. We have called back three times and every person we talk to still has our old address and old email address, even though we have changed it three times! Today I was told that there is an outage and to call back. Your service is terrible and there is no one to talk to!!
We can subscribe to the Suntimes for free...who needs this aggravation.

I did not get any paper again today and I find this so disgusting. You find it so easy to debit my credit card to be paid, but I never see papers in my drive way. Your web site cannot be reached to write anything unless I connect with Yahoo which only opens me up to more problems. What goes?

I have once again called the Chicago Tribune multiple times today, it is now 1:00pm and I still have not received the Sunday newspaper!!!! Service with Chicago Tribune is TERRIBLE! How can this be resolved?????

For the second time this month I have not received my Sunday Trib.This is ridiculous service!And all of my neighbors had received theirs to make things Worse!

I have left you a message and you said I would get the paper by 8:00 am not the case and it is now 11 am and no paper.Please call me to advise what you are going to do

ps.I am paid up as well!

Did not get a paper today. I called tribune got no answer. I even tried calling the other 800 number, an still no answer.

Did not get the Sunday edition of the newspaper.

Your home delivery number did not answer this morning Sunday.

Called your switchboard and they did not answer they referred me back to the home delivery number,

I even called to report errors and they did not answer.



T Michalski

HOME DELIVERY SERVICE SUCKS!!! This despite several calls and given BS excuses each time. Tell the delivery drive to get his/her ass out of bed earlier!.

Had stopped delivery of the Chicago Tribune on 6/24/16. Called today (9/8) and was
told that "someone" had called the paper to have the delivery restarted on 8/24.
NO ONE CALLED AND NO PAPER HAS BEEN DELIVERED.

PLEASE HAVE SOMEONE FROM THE UNITED STATES PLEASE CALL RE THIS SUBSCRIPTION.

Have been a Tribune subscriber for a long time. This past week, we have been having
issues with our delivery service. I called twice about not getting a paper, the first
time, one was delivered, the 2nd time. No. Then we did not receive a paper yesterday
again. I did not call that time.