ChristianMingle Customer Service Complaints - page 2

User Reviews, Ratings and Comments

ChristianMingle customer service is ranked #938 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 19.65 out of a possible 200 based upon 155 ratings. This score rates ChristianMingle customer service and customer support as Terrible.

NEGATIVE Comments

154 Negative Comments out of 155 Total Comments is 99.35%.

POSITIVE Comments

1 Positive Comment out of 155 Total Comments is 0.65%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • ChristianMingle

    Customer Service Scoreboard

    • 19.65 Overall Rating
      (out of 200 possible)
    • 154 negative comments (99.35%)
    • 1 positive comments (0.65%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.4 Issue Resolution
    • 1.5 Reachability
    • 1.3 Cancellation
    • 3.0 Friendliness
    • 2.3 Product Knowledge

Add your review! Return to the main ChristianMingle customer service scoreboard page

Posted by Mulelady64


I have attempted to contact customer service for 3days. Today I have requested a call from them at customer service. Why would I subscribe to a site with NO customer support?

Posted by Rebecca


Am trying to make a first time payment but its not going through I will love to speak to a customer service person I need to clear something up please call me

Posted by Dusty Spikes


Customer support impossible.



Call me.



Randall Stone

Posted by Theodore13


My account has been suspended. Please unsubscribe I don't know why it was suspended but I'm tired of not getting through

Posted by Briian1758


Please cancel subscription Brian fawley

Posted by Anonymous


I need costomer help to contact me please. It his is my second time to contact you.

When I select unblock on a match your website does not allow me to send any emails to people I am interested in. Please fix this. My phone number

Posted by starfish


I have been having considerable problems with my account

account....I am seriously interested and Jerry Gerry Mcdaniels Colorado Springs .....he has sent me several emails that will not open.....seriously affecting our communication please look at my account and see what you can do to fix it thank you Peggy Greeno

Posted by Sandra


I need to talk to someone about my account as soon as possible.

Posted by Anonymous


Christian Mingle is a scam! They take your money and then the "customer support live chat" is "always closed" or "offline"... they have taken off their phone number when they used to have it available... they direct you to part of their website where you can supposedly speak with someone but then when you go there, there is NO LINK or NO POSSIBLE way to speak with someone.... I have requested several times for their support department to contact me via email and NO ONE EVER HAS!

Posted by Anonymous


i cant beleive that my payment was swiftly taken, i fill out profile, and still 24 hours later no photos uploaded!
and now im seeing this site is not all that great not efficient so I WANT MY MONEY BACK AND NOW?
THERE NO ANSWER AT THE CUSTOMER SERVICE NUMBER I CALLED!! GEEEEEEZ REALLY!!

Posted by sls97504


I am trying to make a first time payment and gain access using my American Express card I have no promo code...all the rest of the info is filled out but nothing is happening when i hit submit . lplease help

Posted by Dev7dd


I have a problem my name is Rosemarie Dale my profile name someone else using my profile and put a white woman there and removed my picture what is going on that picture is not me.please give me a call asap

Posted by Coolusmc


My name is john Louis Dominguez I cancel my membership in Jan of this year but you continued to deduct money from my account ,last one was on Nov. 10 of$56.97 and another in June of July of the same amount in April I got a credit for that amount .I try calling several times but no answer I feel your company is the worst in company servic.I need someone from your company service to please take the time to reach to resolve this matter asap. I feel it is unfair that your company keeps taking my hard earned money when I am no longer a member

Posted by Anonymous


Please contact me. My name is Linda Kelley and I've been trying to call customer service. I need to speak to someone able my membership. I cancelled my subscription and removed profile. But was still charged this month. I need to ensure that I won't be charged again.

My phone Please contact me about this issue.

Thanks, Linda Kelley

Posted by Jackie Ayvazian


Dear Christian Mingle support staff.:



My name is Jacqueline Ayvazian. I leaving a message to instruct your staff to discontinue my account. Do not renew the service for Viken Ayvazian. He met somone through your website and no longer requires this service. However,, it is my card that was charged back in May of this year. So please do not charge my card. Here is my email to confirm with me that no charge is/was made. Thank you.

Posted by abausa


i also was suspended for what?. i called to cristianmingle and the phone was out of service. i want to chat with woman that have the green sphere that indicates they were in chat, but a lot were out of chat,a lot so what is going on? i paid for a service and it is very irregular, so return my money, no problem.
your phone is out of service, what is going on?
we deserve an explanation.

Posted by Jucaylynn


Hi- I need to know please when my subscription's bill is due- I really wanted to talk to someone- but your phone service is down- such a bummer- my email is my Name on my credit card is Debra Brannum my telephone number is

Posted by ?


Yesterday, I purchased a month service but cannot get on the site. My computer is saying it's unsafe and won't allow me to login. If I cannot login in, I'm unable to access what I paid for. Is a refund available?

Posted by Love2dance333


Help!!! I can't log in to my account! Plus I get the voicemail when I try to call that you are closed for the holiday!!!
My psssword has been changed and I need to change it on CM.

This is ridiculous! I'm wasting money cuz I can't even log in to check my account!!! For a week now!! Grrrrrr-- what the heck is your phone number??? A working number!!!u

Posted by MrFunn


Hi,







I recently had my harddrive die on my computer. I have installed a new one, but I am not able to get back on your site even though I have membership till January 2017. I try to reenter, but I have not been able to do so.







Would you please help me with this situation.




My real name is Billy Gardner









Thank you for your time. I don't want to reregister because I will have to pay again.







Thanks,







Billy

Posted by Anonymous


Need help about message concerning closing my account.. Also can't contact Christian Mingle want accept my password, office closed no hep there. ... Thank you.

Posted by Rapha1


Been trying to cancel my subscription - have been on to the manage settings link and scrolled down to Cancel Subscription - guess what? it only has the option to renew subscription!!!
What a con!!

Calling credit card company now to ensure my card is not charged again.

Very, very poor customer service and very poor lack of communication from Christian Connections

Posted by cooper1630


i did not agree to renew subscription it is a scam. i will not pay for renewal. bill thorum.

Posted by Steveng101390


You guys just charged my account for the second time for 89 dollars....I havnt used your services in months and I am contacting my bank and my lawyer as well I should not be charged for somthing I do not use I cancelled my subscription please contact

Posted by Anonymous


I been trying to reach you guys for day and I have no answer I really need to cancel my account

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