Posted by disgusted
Compact/HP technical support is not support, it is destructive. I spent an hour getting a 3 pg. conversation with someone probably in India who took forever to respond and gave horrible and incorrect directions to fix my problem. I would like a customer relations person who cares, if there is one, to mail the transcript to if I had an address. Its obviously horrible!
I couldn't follow his directions as they didn't work, at least not the way he explained them so poorly. I have no idea if they would have worked if explained correctly. I had already called for tech support and been told it was $49 or $59, not sure, on phone or free on line. Since I beleive it should be provided indefinitely free anyway and in a misguided attempt to save, I went online. (They should add $10 or something to every computer price and provide competent help forever. Buyers aren't computer experts and the hardware and software company should not use this as a way to make money.) The first person on phone sounded american and said she could help. I should have paid her. Instead I called back after wasting over an hour and getting very frustrated. Then I got a phillipine woman I couldn't understand. Then I asked for someone else or called back and got a phillipine woman I could usually understand and who tried her best but I still ended up losing all my personal files and programs and just restoring factory settings and my ability to get online. I still have a question and don't know where to go now as I spent about 5 hr. for all this "service". I had to agree for them to charge my credit card. I did call back 2 wk. later and got a supervisor, finally, I couldn't that night though asked repeatedly. He agreed to credit my card but said he can't restore my files. Microsoft said compact changes their software and they "cannot" provide tech support. I guess they have all sold me an Apple, tho I don't imagine their computer and software is worth the price. This is all so disgusting. If someone would put out a really quality product and software at a reasonable price they could knock all these mentioned companies out of business. I hope I hear of it early if anyone does so I can buy stock and a computer!
