Costco Positive Customer Service Ratings - page 2

Just stopped in Harrisonburg VA store for gas and ice cream and noticed fair amount of broken glass in the parking lot I mentioned it to the clerk and they had it cleaned up within 10 minutes great company great store

I am amazed at the level at customer service at the Bayers Lake Halifax, Nova Scotia location. They are very fast, friendly and very helpful. The line ups were extremely long and from what I could see all checkouts were open.... I thought they moved everyone through extremely fast and still being friendly and actually having fun at the same time. I am also impressed at the selection and pricing... Keep it up, I love Costco !

Went to the Costco in Burlington, wa, was greeted at the door and promptly answered my question. When going to the checkout, cashier greeted me by my name. Excellent customer service. Bellingham
location, staff not friendly.

Kim Robinson at the Costco in Richmond, VA's west end store in Glen Allen has my huge thanks of appreciation. I put a note in the box by the door and intend to write a thank you to the store manager, Marc Cibellis. Kim followed me out to the parking lot behind the tire center to help me locate my purse, that I misplaced. After picking up a tire being repaired, I loaded my car with my just bought supplies from inside the warehouse. My husband returned the cart to the allocated place out back (with my purse in the cart). We returned to Costco when we realized it was not in the car and searched the carts with no luck. Then comes the wonderful "Kim part". I went inside to where she had helped me in the checkout line and told her. She insisted we go back behind the building again and look and she spotted my small purse in the cart. Kim totally stopped what she was doing to come help me and I believe without her, I would not have left with my purse. She was an answered prayer for me and what a great employee to be so willing to come help me. Thank you for the opportunity to tell you this. Please be sure and commend her somehow for her dedication to members. Thank you, mary austin~

I love Costco! The products are great, the prices are good and the employees always polite and helpful. For the past few years we have even bought our Christmas trees at Costco. What a great deal! They were always big, beautiful, fresh trees. However this year we were disappointed. The tree was smaller than usual and it didn't even last until Christmas. We watered the tree daily as we always have in the past.The needles fell off so badly that some of the branches were bear and part of the tree was actually brown. We can't imagine how far ahead these trees must have been cut down. We wanted to let you know that this year's Christmas trees were not up to par. We're a little afraid of buying a tree from Costco again. If we do, we sure hope it's back to the quality of trees you've had in the past.

I have had a FANTASTIC PERSONAL conversation with MARCELLA, an administrative manager at the Richmond Costco on October 28th! I had "lost" my debit card and my BART Clipper card and thought I had lost them while shopping there that day. She sympathized with my worries, she promised she would talk to everyone there in the office, she spoke intelligently and clearly, she took all my information, she kindly promised to follow up on my loss and get back to me. I did not expect such personal and sympathetic and articulate assistance. I commend her for everything she did to help me. I subsequently found my cards had slipped between the seats of my car so called her to assure her I'd found them and thank her for her incredible understanding. She deserves a promotion!

I would like to commend the help and service I received from Cory Baker at the tire center at the Pleasant Prairie WI store. He was extremely helpful explaining the different tire options, the ordering process and the the member benefits of tire lifetime service. He was very polite and courteous. He is also very knowledgeable about front-end car suspensions. He made the whole buying and service process the best I have ever had.

Bought mini cucumbers in Goleta, Ca. yesterday. Wanted to make salad for guests, when I opened the
package I noticed discoloring. At closer inspection I saw tiny wrinkles on skin and when I rubbed it with my thumb and the skin just came off certain areas like slime. Being an ex-produce man I
would suggest proper rotation of stock or a new produce buyer. I am putting three of you product on "vacation" (not going to buy) they are products that I have had very bad experience
with. One, tires: waited 4 hours just to have them rated, ham: last Christmas I unwrapped a package of ham wrapped in red foil very slimy luckily found one in the local market for our Christmas dinner and now produce: if I have time I am going to inspect very carefully, if in a hurry, I will just pass.

We wanted to thank Winter Garden, Florida, Costco employee Christian Feliciano. We purchased tires online and then went to the Costco Tire center to have them put on our daughter's car. There was a problem with the load capability of the tire we purchased. The price of the correct tires was not the same and the return of the original tires was processed and the new amount calculated. When Christian discovered that a mistake had been made in the new calculation, Christian went out his way, even coming into the store where we were shopping, to make corrections to the price. We were very happy with the customer service we received from Christian.

Thank-you!

I purchased a TV through Costco Online almost 2 years ago, which stopped working yesterday. I called CostCo Concierge (technical support), and even without my receipt they were able to locate my purchase and efficiently helped me solve the issue (unplug the TV and hold the power button down for 60 seconds).

There was a short menu I had to go through when I called (press 1 for a TV, etc.) and the person who helped me came immediately on the line without me having to wait longer on hold.

I've used them in the past, and always had similar experiences - they have absolutely the best technical support! Thanks!

I called the store in Buford Ga this morning looking for diet green tea (24 pkg bottle drinks) in mixed berry flavor. Penny at the store said if I havent see it in the store then we dont carry it. I have never been in the store. If they sold it I was willing to purchase a membership. I am a type two diabetic, and the dr's said it was ok to drink this. Plus my grand daughters drink this with me. Sam's club had discontinued it. I though some one would look and see if they carried it. I dont think this one person cared to check. See we were purchasing 14 24pkgs per month. I guess I dont need a membership when the employees dont care to check on items for the customers. R u employees there only to receive a paycheck only. Thanks. Robbie Brand

There is a reason why I am a longtime Costco customer. It's customer service. Costco treats it's customers with respect. Every aspect of Costco is positive, and it's fun to walk into a warehouse and shop. The only negative is that I walk out spending too much money, but I keep coming back!!!

Costco in Greenville, SC, and Kennesaw, GA, have employees who provided exceptional and incredible customer service! My husband and son were on their way to Rome, GA, for a tennis tournament when around 8 p.m. on a Friday night we discovered that he had forgotten his daily wear contact lenses. He is blind without them! I called our Greenville store and spoke with Richard who tried to fax the prescription to me. Unfortunately, my fax was not working. Richard said he'd wait until I could come up with another fax number, even though it was after store hours. Then my husband found the Costco in Kennesaw on their drive and stopped there. Although the store was officially closed, a super employee named Dorothy listened to my son's problem and helped us solve it. Richard faxed her the prescription and she also found my son's information online. She let my husband by the contact lenses after hours. We are incredibly grateful that Costco has such super employees!!!

I love Costco so much! They always have high quality products at the best prices with the best customer service. You can return anything! Even if you bought it years ago! The only exception to the policy is large electronics like computers and tvs.

Hello,

I just want to say the store in Sequim, WA, is a fine operation. I've never had a problem, and would be surprised if I did. The store is clean and well laid out.

One employee in particular I would like to recognize. This would be Donna who attends the fuel pumps. She is always smiling and helpful. She's a great representative for the company.

I was exiting Costco and they made me do a strip search and cavity search. I could not believe it right there in the door way. The woman doing the search told me that she likes searching Large men. I was so humiliated that it will be three days before I return to that store again. However, the Rotisserie chicken is consistently undercooked and I complained about it on more that one occasion but the employee said that they use "The thermometer."

Costco concierge service on electronic is GREAT. With HP laptop and Vizio HDTV was excellent. With Vizio tried calling them directly. Then call costco concierge. They had a 3 ways call with Vizio immediate. Tech came out. When that didn't work, Vizio sent out a new TV including people who packed-up old and set up new. The wait to get the replacement was longer than Vizio said to expect, but Costco Concierge was constantly doing status checks until resolved. Costo is no my go to for all electronics. Next on list is a new tablet. In addition to the customer support terms, the hardware warranty prices are significantly lower than others.

Costco rocks. Great company, running a valid business, helping the community a ton!

The main gripe i have with Costco is their lack of fitting rooms. To try something on, you have to pay for it, then go to the restroom and try it on. If it doesn't fit, you then have to go to Customer Service and get a refund, before continuing to shop. What a mess!

I recently was working on a photo album for a family celebration. I could not figure out why the photos wouldn't download

Tyler in photo department took the files checked them out and fixed the problem. I was so lucky he was able to help me. He should be commended for his GREAT customer service! Thank you Tyler!!!!!



Lexie Nichols

I COMPLETELY disagree with everyone who says it is a pain to return a gift to Costco (without receipt. I returned a movie that i received that i already had, i didn't even have a costco membership and they gladly put the money onto a gift card. YES the cash would have been better, but let's get things straight, it was a GIFT, i'm sure you could find something useful throughout their store to purchase.

I would like to comment about an employee at Costco in Marysville WA.
His name is Robert. He was cheerful, very polite and helpful unlike some of the other employees in your store. I am not sure of his last name but I shop there often and have not seen him before. He is a positive asset to your store. I hope to see him again.

No store is perfect!
Our Costco has been great accepting returns!

Would like to compliment Mr. Fabian Cardona Assistant Floor Manager Store number 1023 Kendall Florida. Mr. Cardona went out of his way and assisted my wife and I for information needed to purchase an item. Excellent attention and Great Customer Service. Please Praise Mr. Cardona for a Job Well Done.
My Many Thanks.

Thanks for keeping your stores closed on Thanksgiving Day. You are to be commended. It's not only a day for family, but a day to thank God for His great goodness for which the holiday was begun in the first place. Just like Christmas, without Christ there would be no CHRISTmas.