Search for a Company by Name

Cricket Wireless Customer Service

User Reviews, Ratings and Comments

Cricket Wireless customer service is ranked #408 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.32 out of a possible 200 based upon 833 ratings. This score rates Cricket Wireless customer service and customer support as Terrible.

NEGATIVE Comments

782 Negative Comments out of 833 Total Comments is 93.88%.

POSITIVE Comments

51 Positive Comments out of 833 Total Comments is 6.12%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
  • Submit your comment >>

    • We only display the 750 most recent negative comments.

  • mauve music keep cut off and on so why dont ya just go to spirit or t-Mobil they have good plan that are reasonable and at&t real good some good price on phone and plans and usceller have a better plan they have 0.99 cent plant and the work with you on the billing that the best bet you ever get i love ever last one of there plans :)

    doe 5/17/12 3:31AM
  • I have Cricket wireless. It was quite good for a long time with decent customer service. Since April 23, it has been EXTREMELY slow or non-funcitional in Houston area. Different explanation & troubleshooting every time I call customer service. I finally got idea from Cricket store & also a phone call that service is being converted for 4G and that is real problem. Sometimes no service at all. Now when I call service, I get message that no one is available to talk to me. At one point a Cricket person named "Scott" called and said he'd fixed my problem; I should call back if not fixed. Number he left didn't work. Definitely not fixed. Basically no service for a month now and supposedly it will continue this way another month or more. Cricket is either incompetent and/or they are lying to me.

    Karen 5/15/12 7:41PM
  • I have a Cricket Pay Go phone, and I have been able to use the pay go phone just fine... I decided that instead of paying $35.00 for the 1000 minutes, I would pay the additional $45.00 and switch my phone that worked great over to a monthly cricket plan and have unlimited minutes. I was instructed by a customer service rep to just call when my minutes were up, and pay the $45.00 and The $ I had on my Top Up account ($36 + dollars) would just carry over to the new rate plan. So I called and when the person I was talking to got to the point of collecting my payment to change my rate plan, he informs me that in order to switch to the monthly rate instead of the pay-go like I was using, I would have to up grade my phone. (I had over $36.00 STILL ON MY ACCOUNT AS A CREDIT FOR TOP UP). The moment I hung up and told the guy I would just continue with what I was doing with the Pay go, My phone quit working completely! I cant do anything on my phone now! I cant get ahold of a customer service rep to help me, or make it so my phone works again as a pay go phone, I am sitting here pissed as hell. I cant get ahold of a customer service rep because when I enter my phone number, it tells me that is not a valid account. So now what??? Am I just S.O.L. on the money I had on my account to replenish the pay go? How do I get my phone to work again!?! I am so upset, this is crippling me as far as my income and being able to do anything! Cricket SUcks!!! I have nothing good to say about them! I need my phone, and I cant believe they would take my account with money on it to pay for whatever, and close it. This is not right or fair!!!

    Anonymous 5/15/12 4:24PM
  • WHY is Cricket comunnication so customer unfriendly? I have a A600 broadband modem and an active account thatr expires 6/24/2012 and crickect says everything is ok but it fails to allow me internet access it keeps sending me back to more information required and has me logon to my account that says it is active , and still fails to allow me access to the internet!

    johnjgoodson 5/15/12 1:04PM
  • Not worth the savings! You cannot get a live person for customer service. I'm paying premium prices for something that does not work. I do not want to go to a cricket store everytime I have a problem. I guess cricket caught on to the calling the new line of service phone number because now they will cut you off if it is not a new line of service. So fed up with cricket. I'm done!

    carmelkb1 5/15/12 7:16AM
  • I chose cricket to save money. They advertise $35 for unlimited text and voice calls. That sounded like a great deal so I signed up. After the first month my bill has been overcharged every month since then. I have spent hours on the phone (which is a nightmare trying to reach a real person) and many visits to the Sugarhouse store trying to fix my bill. I bought a simple non-smart phone (use my laptop for internet) and yet every month I get add ons like internet and ringtones added to my bill which I am 100% certain I did not order. Every month they say they will credit my bill and then to my dissapointment I am overcharged again. Eddie the store manager would not give me a refund for services I never asked for. I know what I signed up for and being overcharged is dishonest and stealing. The worst part of this is Eddie would not fix all of my bill and then would only offer me a credit on my next bill but I canceled my phone so he is saying "we will not give you your money back for services we charged you for but you did not order". So Cricket and Eddie have stolen money from me for services I have not asked for and will not refund my money back to me. Eddie has the nerve to not believe me and suggest "someone else" ordered this junk on my phone. I'm tired of being ripped off, this was a really bad experience when I was just trying to save some money. At the very least this store manager should have done the right thing and not fight with me but simply returned my money for stupid add-on's I never ordered. In fact he can see on his computer a note 2 months ago of me trying to address this very issue where I told a phone agent to note "I do not want any other options other than the $35 plan provides". How much clearer can you get? Every month before and after this note add-ons were put on my bill without my consent. Eddie if you really are the manager, you have no integrity and you will fail. Treat customers fairly and with respect and people will come back.

    tiredofbeing_ripped_off 5/14/12 5:56PM
  • I would NEVER use Cricket and will tell others to stay away from it. I am trying to help a friend with his Cricket bill, and I have spent an hour with him and on my own trying to get some help. When the phone recordings don't help there should be a person, but only if he has his secret code. He has moved into a nursing home and has none of his papers. Since I can't talk with a real person, and of course there is no indication about some special number (which my friend doesn't even remember having created) I am at a total loss.
    Nancy Kahanak

    Anonymous 5/14/12 4:34PM
  • Cricket "customer service" is a joke. The only live person I can ever get a hold of is in the philippines. I told her my situation that I had cancelled my phone 5 months ago and that they had continued to debit my checking account for $225.00 over 5 months. They said my account was only suspended. Well I stayed on the line so she could talk to a supervisor and they finally agreed to credit me. Then I got an email saying the won't credit me at all. After being on the phone for about 45 min's. a complete waste of time. Cricket is horrible. You definately get what you pay for. There is NO customer service at all.. I want my money back. I wish the general public could sue these jerks!!!!!

    cricketsucks4life 5/8/12 2:11PM
  • I live in Philadelphia, Pa and they have a special promotion right now where if you trade in a Metropcs phone whether its on or not you can keep your current phone but have cricket services and you get a month of service free, the catch is that they have to "flash" your phone from metro pcs to cricket but in the process you might lose your internet connection. What I thought is that it would just be temporary until the phone finised porting over your information but its not. I was in the cricket store with my 3 young children for over "2 hours" with no chairs to switch carriers and now I don't even have internet service, I called customer service and the best thing they could tell me is that I can downgrade my plan to the $35 plan which is just talk and text, but I have a brand new phone that I just purchased from metropcs in February and cricket has the same exact phone which cost over $200 and I can only use it to talk or text? I'm beyond pissed and there is something that should definitely be able to be done through technical support!

    ilovemybabiez4 5/8/12 12:12PM
  • I asked all the important questions prior to purchasing the phone especiallyabout billing dates, what cycle they were on and such. The basically told me a 30 day cycle. I asked if I let the phone get turned off a few days, when I paid would my billing date change so I get my 30 days and they said yes. Come to find out that this is wrong. I even made a copy of the chat and I have no way to send it to cricket because they don't have an email addy listed anymore, must have been flooded with emails from customers who were unhappy.

    azedalis 5/7/12 8:14AM
  • my phone was deactivated just 3 day after payment and no one can tell me what went wrong. i believe so strongly that it was cut off mistakenly.we caled the customer service sevally and every one had something diferent to say about the issue. even in the cooperate office in charston seen helpless about the issue.i was refer to yhe terms and conditions. i read through and sincerely didnt see what i did wrong. i felt if the phone was cut off there should be a reason but no one could point out what i did wrong. To me it was like punishing a child without telling him or her what he had done wrong. how will he correct such behavior i next time. it the most unfair treatment i had receive since i came into US.
    i really wanted to stay with them since i just got the phone bearly 4 months i decided to over look all d the insults and the unjust treatment and go ahead to reconnect the line and i was told that yhey can give me the line again.except i get another line. at that point i knew i was done with them thats the hieght of it..

    i really want to push this case. Cause i feel i have be treated unjustly.

    tolu 5/4/12 7:03PM
  • I tried to upgrade my phone online. Cricket's website wasn't working. I tried to get in touch with a person unsuccessfully. I was forced to lie and say I was a new customer to get anyone. When I did so and explained the situation here is what transpired. Rather than try to take my order and keep their customer happy AND sell a new phone, they told me to go to store. I called the CS number listed on this site.. and was told the same thing. I don't understand the thought process of losing a sale and an existing customer.

    Jill 5/2/12 12:23PM
  • Don't buy a Cricket cell phone from Best Buy! Even if you don't use or open the phone at all they'll refuse to refund you for the prepaid card that goes with the phone! They also INSIST on seeing your photo ID though even the store manager will only give you his first name only! Best Buy Manchester, CT store is bad news!!

    Never been happy with Best Buy! They ignore you, refuse to help you and then insist on seeing your photo ID even if you've got your receipt with you!
    Completely absurd IMHO!

    Notbest buy fan 4/27/12 4:18PM
  • I bought a muve music phone... well sence i bought it i havnt been able to use my muve music application. I called in and got some girl named anna (ma6445) who is some sort of supervisor over where she comes from telling me i can't get wtf I paid for... I've been paying 69.30 for the past 3 months and still can't access my muve music application. This is complete bullsjhh!! I thought I was paying for the muve music... come to find out i was paying for insurance and god knows what else the girl from the Philippines thought was funny to put on it but my muve music!!!! Phone!!!!!! Ahhhhhhbhhb IM Flippin PISSED

    CakeQue 4/25/12 9:25PM
  • Worst customer service ever. Called about internet service being down for four days and got an attitude instead of help. Was told would be up and fixed in one hour still not up after four days. They won't let you know when problem is fixed or to check with u to see if u still have problem.not very professional.

    biggie0 4/24/12 4:18PM
  • Worst phone company ever!!! Shouldve stayed with T-mobile. Cant even get a refund for something so simple. When I called to pay my phone bill, the automated voice machine did not let me know that I was paying for 2 months of my phone bill. I just wanted to pay for 1 month but it charged me for 2 without giving me an option. My phone bill is usually $73.90 and I ended paying $147.80. It was my 1st time paying my phone bill a few days late so I thought they charged for late fees, cause I want informed. But after I found out and called about, a representative told me that I could get a full refund. So I waited a week like he said and called back. Another person told me that I cant get a refund for some reason that didn't even make any sense. After this 2nd month is up that I paid for I'm gone, and probably switching to sprint. Good Luck to whoever stays with them.

    Anonoymus 4/20/12 2:08PM
  • Cricket is worthless. I have been having problems since I got this phone. It either keeps freezing, muve music card problems or won't hold a charge. Should have stayed with AT&T.

    Anonymous 4/20/12 9:31AM
  • I Had cricket for yrs and never had any problems until I added another phone to my acct. The 1st month was free. well my dad didnt like the service because it didnt pick up in areas that it was suppose to. I called and told them to turn the other phone off. The woman tried to tell me that I would owe them for the month even tho the phone was only on for 2 days. I told her I was not paying and she could turn both phones off. got that problem handled and then 2 days later tried to make a call and was told I was out of my service area, Called again and was told the same thing. Got mad and ask them how the hell was I outta my service area when I had lived in the same place for 10 yrs and it was working fine. they didnt have any answer for that. turned the phones off went to straight talk and kept the cricket phone number.

    LB 4/19/12 8:49PM
  • Don't ever subscribe to Cricket service. Their customer service is awful, their stores run by incompetent people and, in plain language, they are...you know what.

    Waiting for my Iphone and then going with Simple Mobile. I had it...

    kingston 4/17/12 7:03PM
  • i'm done with cricket. poor customer service. so sad. guess why their so cheap. get what u pay for so they say.

    Anonymous 4/17/12 2:53PM
  • I have been having problems with making call out in my phone. when I called "Customer Service" I was asked for an Authorization # and told to call a # to get it... but couldn't call out to get the number. Then I needed to call CS using a different phone so then I couldn't find a phone number to call, 611 ONLY calls to cricket if your calling from a Cricket phone... DUH!!! When I did find the number and call CS, I got someone who spoke broken English... I am good with accents but on Cell phones sometimes I can't understand people who have really good English... I don't think that my issue was actually resolved, but until it returns I will have to use cricket since I JUST bought a new phone...

    Pissedoffcricketuser 4/15/12 6:59PM
  • they turned my service off after 6 months. they said i used to much band width. i thought it was an unlimited service. they said i should have read their online policy. also they overcharged me and said that because my account is canceled they cant give me a refund

    burr2of4 4/15/12 11:33AM
  • What a joke here in Albuquerque Cricket used to be a good service but the past 3 years they have forgotten us customers... Poor service authorized dealer who rip you off.. then Cricket corp wont help you... There your dealers WTF I seen Boost Mobile has been poping up I switched and so far so good...
    Another sight to check out and voice your opinion
    www.mycricketsucks.com

    Former Cricket Customer 4/12/12 1:19PM
  • Cricket Wireless Phone Service has the Worst Customer Service EVER!!!! It's not worth the trouble, time nor money.

    Anonymous 4/10/12 6:50AM
  • Worst Customer Service ever ! No wonder they are so cheap.. All I wanted to do is disconnect & they were trying to get me to give the device to someone else & change the name on the account. They wanted me to give them a customer ?! every time I have dealt with them in store or on the phone I have gotten so upset. It is a hassle to deal with them at all. Who trains these people ? I will NEVER again have service with Cricket.

    Anonymous 4/10/12 5:45AM
  • Cricket has the worst customer service there is I have been a customer for 3+ years and today I set my phone up for a bridge payment and made the $17 payment at a location that was at 10 am and here it is 1pm and my services are not yet on I have kids that depend on me and are not able to contact me now.

    Anonymous 4/9/12 11:08AM
  • Misserable wireless service. Slow to respond, popups, constant offers for unwanted junk that you can't make them understand you don't want. Pure junk paid way to much for skinny white phone that only works when it feels like it. Service sucks, sucks, sucks, and then sucks some more. Nothing to talk to at cousiptomer service buy more of the pittyful computer. Sucks

    Anonymous 4/6/12 1:34PM
  • Absolutely HORRIBLE company! I have been with them for years and they have deteriorated to the point of being an absolute joke. They make NO APOLOGIES for anything no matter how extreme the problem. I was unable to reach customer service today, (nothing new) and when I called a "store" which I was advised to do by the recording, the man at the store not only could NOT help me, but said I needed to "work" on my attitude. lol Hysterical advice from a company that needs to work on EVERYTHING. He actually said if I did not like service I should just drop them. Hey..........GREAT IDEA! buh bye cricket..............hope you enjoy your downward spiral. Do not use this company unless you have severe masochistic tendencies, and ENJOY giving money in exchange for a slap in the face.

    willow 4/6/12 11:48AM
  • Do not ever go to the Payson Cricket store. The customer service there is awful. The hispanic man made it very obvious that he didn't want to help me and he wanted to go home. It was almost closing time. He looked at his watch, turned the open sign around and acted like he couldn't pull up my account. That is too bad that he will not get my service or the millions of people I see everday in the medical field. He needs to work on customer service.

    Anonymous 4/5/12 6:21PM
  • soooooo frustrating!! everytime i call 1-800-cricket, *611, *411. the operator is in spanish. theres no "press 1 or 2 for english." called a cricket store they told me to press 2. the lady still was speaking spanish. i dont understand why its so complicated to speak to somebody or have options in english. wtf!! its America! if sumbody could help me out that would be greatly appreciated just comment bak.
    thank you,
    kayla.

    cahkamg674 4/5/12 4:25PM
  • I HATE CRICKET WIRELESS.
    1. THE PHONE STOPPED WORKING FOR NO REASON
    2. WHEN I CALLED THE CUSTOMER SERVICE, THEY TRIED TO SEND ME TO A STORE. THE PROBLEM IS THERE ARE NO STORES AROUND HERE. IT WAS AN ONLINE PURCHASE.
    3. THEY DIDN'T KNOW HOW TO FIX THE PROBLEM, SO I SENT THE PHONE BACK.
    4. IT'S BEEN 2 MONTHS, THEY STILL HAVE NOT PROCESSED THE REFUND.
    5. LAST CONVERSATION WAS BASICALLY "WE CAN'T GIVE YOU A REFUND BECAUSE YOU CAN'T PROVE THAT YOU SENT THE PHONE BACK"
    6. I GAVE THEM THE UPS TRACKING INFO BEFORE. I JUST CAN'T FIND IT AT THIS POINT, SO I GUESS I WON'T BE GETTING REFUND.
    THANKS FOR YOUR HELP CRICKET.

    Anonymous 4/5/12 10:00AM
  • the worst customer service is right I called to pay my daughters phone bill, they said she owed a certain amount to pay to get it on , it was two months they charged me, when i called my daighter back she said i paid double, so i called customer service back they said 8- 10 days for a refund, i waited 8- 10 days now they say no partial refunds are allowed they are full of...

    joanne 3/30/12 1:02PM
  • They are a horrible company to do business with. The store in Coalinga, CA lies about the services and then will not give refunds. I feel really sorry for the kids that work there cause the boss is rude and unresponsive. He was playing a game on his cell phone while I was trying to talk to him.

    Feelin' burned for $180 3/28/12 5:58PM
  • The worst customer service I have ever experienced, and that's saying something. I have had my phone for three days and have had to call these people twice. Horrible, horrible service and just a rotten experience. If you're on this site researching Cricket, run away as fast as you can. If you're already a customer, you have my sincerest sympathy.

    Anonymous 3/27/12 5:19PM
  • They are a terrible service too have even when its your only option! They answer a question with a question too many of them do not speak good English and tell you everything you already know. They leave you in the same situation you called with. And in the end now I am cancelling as I end this comment!

    Mark 3/25/12 1:37PM
  • Very upset!. I paid my internet bill over the phone and they took the money out of my bank account and placed it in someone elses cricket account. So i ended up paying more then double my bill to get my service turned back on and have yet to recieve a refund for the money they misplaced. I have called 10 times and been to a store 4 times. Every one i talk to seems to have NO idea what they are doing. Its not that hard, i have the proof that you took my money so give it back. Its not rocket science. Im told that because the guy on the phone did not give me a comformation number they cant give me a refund. So because he made a mistake im out almost a hundred bucks when my bill was only $40!

    Anonymous 3/23/12 1:05PM
  • I have never posted a comment in my life over the computer but I just have to say that Cricket Wireless is by far the worse cell phone company anyone could ever get involved with. Payments may be low but it is sooo not worth calling in to customer service (technical support), because they are so unprofessional the way they can't handle simple issues with customers. They rather place a block on your phone so that you cant reach technical support saying no one is available, ironically after stealing your money! Anyone with Cricket should stay on top of how much money you place on the phone, including myself they have cheated so many people and in the end; YOURE BLOCKED OUT from contacting technical support.
    DONT BELIEVE ME?? JUST TRY IT. Have a problem that they feel is not their's and see if they wont stop you from contacting them for however long they feel needed. Day 3 for me since they took my money and I'm still blocked out! HOW'S THAT FOR CUSTOMER SERVICE! P.S. They also stopped my account to show their professionalism.

    Mrs. Norman 3/22/12 1:42PM
  • i hate cricket worst company ever!!!! my phone bill isnt due till the 26 and its just the 21st and my phone got disconnected with out me or my husband requesting it and i called so many times and they just tell me that i got to wait 24 to 48 hours and my service will come back and its been 3 days and i still got no phone!!!!!!!!!!!!!!!!!!!!!! its driving my nuts i need my phone i dont kno why if am paying for full service and my phone gets discconected then they tell me that i got full service but that my line is discconected ! and everytime i call and see if theres any updates and they just try to cut my off right away i hate there service and there customer service they didnt help me or gave me and explanation to why this happend and as to me it looks like they dont even care for the happiness of there customers!!!!!!!!!!!!!!!!!!!!!!!!

    i hate cricket 3/21/12 12:38PM
  • THANK YOU! THANK YOU! THANK YOU for listing a number where an actual person answers the damn phone!
    Cricket ( a local store, the only person you can talk with IF they decide to answer the phone ) wanted me to drive to a store to get the "AID #" so they could verify I was who I said I was before giving me a number to use after all the computer prompts. Finally got lucky by finding your site.
    BIG HELP. Got my issue fixed right away - I hope. Voice mail was dropping calls all the time and they reset it.

    Anonymous 3/21/12 8:41AM
  • This phone number works and they are able to help you! Thanks for updating. It's just terribly sad that one has to go through all this to find a number that works! Cricket knows they're the worst so they don't provide numbers that work! I lost a job because they disconnected my phone right after I had just paid for it! Called the 1800 Cricket number and some lady named Patricia was not willing to help and told me to go to a physical store! Service is complete BS, story learned though...You get what you pay for. Cheap, nasty LIMITED customer service.

    Adri84 3/21/12 6:54AM
  • well i have cricket and i paid ahead, and they discontinued my service . and now i dont have a phone and they wont pay me BACK. THen i was on the phone for 5 hours and nothing and no one was helpful it was rediculas gr.

    loise1234 3/17/12 11:34PM
  • BOUGHT 2 SAMSUNG VITALITY PHONES. VERY DISATISFIED WITH BOTH. CUSTOMER SERVICE ONLY SUGGESTED TO RETURN TO CORPORATE STORE FOR REPAIR. IVE BEEN TO THE STORE FOUR TIMES. OTHER THAN THAT I AM OUT OF LUCK. ONLY WAY TO FIND A LIVE CSR WAS TO GO ONLINE FOR PHONE NUMBER.

    BERNIE 3/17/12 7:30PM
  • I decided to give Cricket a try because of the relatively low cost of the plans.

    It was a horrible mistake. I had the following issues.
    - The phone just stopped working after about a week for absolutely no reason.
    - I couldn't get a replacement phone right away because they didn't have a procedure in place.
    - I was told by customer service to take the phone to the place of purchase when I made it clear that it was an online purchase
    - When I returned the phone, it took them over two months to process the return and the refund. Actually I'm still waiting for the refund. They sat on it until I called for the 4th time and they finally told me that it will be processed in 7 to 10 business days from the date of my last call.

    One of the worst customer service experience ever. I don't blame the Indians for not speaking English like Americans, but still it was practically impossible to get any information across due to
    - their lack of communication skills
    - their phone network is horrible and I couldn't hear them well
    - NONE of the customer service agents had any substantial knowledge of the products, services, protocols, procedures or anything of substance relating to their company.

    Highly disappointed. Will never ever ever sign up for Cricket ever ever again.

    ihatecricket 3/13/12 2:16PM
  • Have a Huawei M865 Acsend 2 - twice the screen has cracked. Paid $85 for the replacement phone from the insurance, 3 weeks later screen cracks again, this time the store clerk told me I abused the phone, I dropped it or I did something to it. Said look at where the clip on the case hits, almost as if when you take it off your belt the clip hits the case in which case it could possible damage the screen. I don't know seems possible to me since that is the only thing that could have happened. When he got done making me look stupid in front of other customers I said I've been a Cricket customer for years and you mean you are not going to do anything to help with this problem, perhaps I should find another carrier, he looked at me and said yes, perhaps you should - in fact go ahead. WOW great customer service....speaking of which you can't get a person. I did in fact go online today and find a number and got a person that didn't speak English very well and I think I got the run around but he sounded convincing. BUT sent me to the insurance company telling me for just another $85 I could have a new phone. If I pay that I will have paid full price for phone #1, $85 for phone #2 now $85 for phone number 3!!!!! That's $170 plus wht I paid for the phone in the first place...anyone see anything wrong with this picture????

    Anonymous 3/12/12 1:06PM
  • They were horrible!!!!!!!!!! My bill was wrong and when I tried to speak to someone they said I needed an aid # and it could be sent to my phone, but when I tried it said the service wasn't available. Never got the problem solved!!!!

    annonamous 3/9/12 8:13PM
  • OK so I got service with cricket on 2/25/12. that has been the biggest mistake of my life. The phone that I originally purchased the ZTE Score didn't work properly not even in the beginning 24 hours. I called in they said to take to a corporate store and so I drove almost the 30 miles there. I was unable to get a hold of them at all at that location so I called their calling center, again. they then informed that location was closed on Sundays so I asked for the next closest one and was told then that I would have to take back to the dealer where I got it from, so i had my daughter calling for me while I was driving I got within 15 miles if that 75 mile one-way trip and I pulled over so I could leave a message that I was on my way there and that cricket customer service had me quite upset. Only for me to listen to the entire message saying that they were closed on Sundays contrary to what cricket had told me. By this time I have spoken to 4 people being tossed around and them not listening to what I am trying to get across to them. the last one of that 4 was supposedly a supervisor and yet he refused to assist me and would not transfer me to someone else until he had me so mad, frustrated that I had my daughter take the phone and I started cursing (I know not the right thing to do.) so then Michelle gets on the line and she actually tries to assist me. To no avail, I tried stressing to great lengths that I had a four drive the next day to travel and I would not go if I didn't have a phone to take for in case of emergency. Well I lost money that next day. So I call in again to cricket about hanging the same issues still with my phone. They tell me to go to the location that is 30 miles away again. So I try to call that store again and no answer still, So I decided to call cricket back again and that is when I was reassured that they were open . so I called that store location before I left and left a voice mail for them saying I was on my way and I was very dissatisfied. when I got to that location they were packed. had to sign in on a computer screen that did not work and so the wrong info got put there . they called my name and when I said who I was I got the brush off and still i waited until they called my name. I was being helped by a young lady and she asked me what I was wanting to do so I told her that either switch to a different phone or get a total refund of all my money that I had spent. the manager came over and was very rude and I became pissed to the point that I was crying he said that they would not assist me and I needed to return to the dealer where i got the phone and that the only thing they could reimburse me for was the money for the phone once service is activated there is no refund on it. I stated that I wanted a higher ups number and he reluctantly gave it to me. I decided then that I would call corporate and so I found where it is located in California and I called 411 to get the number. I was told a number that took me to the customer service. So I make the 150 mile round trip to where I purchased the phone got a different one and called 411 again this time I told the operator that if I wasn't given the right then their name would go down as well as not assisting me. I got a hold of corporate and was sent to the escalation department and she tried to assist me, I was doing fine until about about the 3/5/12 and then the phone was screwed up, started the cycle all over again being lied to as well as now if I try and call about my number I get a recording stating that no is there to assist me and to call back later but I use a different phone number it connects me right away, and the same if I try and use a different phone once my number is confirmed I get that message no matter when. so I called them again last night to change my plan to the more expensive after I had purchased a new phone again. and I was told that if I changed my number to where I am moving I will lose all of my downloads everything. and also that I can not keep my account here and have the number for local calls there. also that my daughter would no longer be able to be on my account because we would not be in the same area, she will be joining me in two months after she finishes the school year, I tried call corporate this morning while typing this up with my regular number guess what I got, yep that recording. So I used a different number and was transferred to where I had to leave a voice mail. I am going to put this on every place I can and call in a news station for assistance. So in total I have made 4-150 mile round trips, 2-60 mile round trips, lost 200.00 due to them not assisting me, spoken to about 15 different reps and customer service , tech support, corporate 3 people contacted and now I want to have some answers and some satisfaction because if I didn't live up to my part of the deal I would not have any service. and for the phones and services 375.00 and figure that gas is 3.50 a gallon with getting 17 miles to a gallon it is approx. 150.00 and 200.00 for the money I lost out on and that isn't including all the feelings and lack of sleep and what not but that total is 725.00 I have put into becoming a customer for them and for what? I truly hope that they don't treat anyone as they have and are still treating me.

    afgrisel2011 3/9/12 10:50AM
  • I have been a customer of cricket for over 8 years. Customer service has decreased tremendously over the last couple of years.I called in $10 to be added to my flex bucket so I could order 3 games. The next day I still did not have any flex dollars posted. I called the auto system and discovered the payment had been posted to my monthly bill which I had just paid, leaving me with a negative balance of $10 in my monthly account. I called cust serv. The agent told me she could see where I had made the payment and insisted I must have requested it to the wrong account. Then she told me she could not switch it over, that she would have to send it to their research dept, which would take from 7 to 15 work days. I told her they are the ones that posted my payment to the wrong account. Why in the world would I send in an extra $10 payment? She then told me I need to fax her a copy of my statement that proved I made the payment. What?!!! She could clearly see I had made the payment. So why would I need to prove I made the payment? Stupidity to it's highest level!! I realize it is only $10, but it is the principal of the matter. This is not the first incident I have had with these very incompetent people from customer serv, but it will be the last. I am going to switch to Boost Mobile at the end of the month and I will get my $10 back.

    Neat 3/8/12 10:22PM
  • Worst Company, Worst service and best of all the entire company is on a permanent vacation.

    Anonymous 3/8/12 4:52PM
  • WORST customer service ever....and their automated system which is your ONLY option...does not work correctly...come on IT people frickn fix it...even when you call the number to talk to a live person they just want to transfer you back to the automated system which wasn't working which is why you called to talk to a live person...and they don't GET THAT...IDIOTS...Just trying to freaking pay my bill...can't they have a way to pay on line like most other companies?????

    markymark 3/7/12 8:32AM
  • This is the worst service ever. I switch from ATT to this and it is the worst mistake ever. The phone signal always drop, I can never speak to a customer representative, it is the worst ever. I the price is cheap the service is horrible.

    Anonymous 3/6/12 6:26PM
  • Cricket does not appreciate its customeers. I bought an Android LG. First mistake I did it over the internet. It blacked, so I changed it. They gave another. With "new phone" I could recieve calls, but I could not make calls. I had to the store and changed it. This time I paid like $28.00 for another new one. This new phone freezes sometimes. It locks itself. I pay for this service $65. Many times I am on an important call, and the signal is lost. It is so frustrating. Is this the price for having a cheap cell phone pvider? Suffering and struggling!!!!

    frustrated68 3/6/12 1:31PM
  • so my service got shut off and it told me to enter my area code and phone number and i did just that 3 TIMES before it said there is no way it can help me and hung up there is no option for representative or anything i went to the website couldnt find anywhere, where i can make a complaint or anything im ticked off beyond belief

    caqlito 3/5/12 5:01PM
  • Just had the worst service ever, I give people the benefit of the doubt. I work in customer service for a large corp in the executive branch. This mess below, would have gotten me escorted out and banned for life. Also, where the heck is Cricket’s customer service reps…..you can’t speak to anyone. I've been to this location a few times and always felt the manager/cashier was nice, unknowledgeable about the service, however she is pleasant. Went today ...had I known they closed at 6 on Saturday's I'd shown up earlier. I walk in and she says they are closed I asked what time is it? She says 5:54 and I ask would you mind just taking my payment really quickly? She says we're closed but moves to take my payment. She turns around and mumbles OMG and sighs. I say well it is not 6 yet. She says I could tell you to go somewhere else, do you want me to take the payment or not. I am not a rude person by any means and only have prepaid bcuz I hate being bound to a contract. Our banter back and forth was her looking at me crazy and sighing I told her I can understand if you feel some type of way I do appreciate you taking the payment. However you don’t have to act that way. A whole lot of back and forth and I tell her I’m not trying to be rude please just finish the payment so can be out of your way and I won’t be back to this location. Blah blah blah her trying her best to punk me with this less than fearful stare and sighs. So I say could I have the owners contact info, I’ll just speak with them. Thinking she’s slick she says I cant give that information out but gives me their store’s business card. She says I have a family ER, as my receipt is printing out and told her had she shared that when I entered, I would have gladly left. End result I walk out and say I hope you get to your thing or whatever. Of course she says something smart and I come back in still calm mind you. She states she has my number too and I ask her what are you gonna do call my mom. FYI a customer had walked in and she didn’t tell her she was closed at all. Don’t think she should lose her job do think that there are some training and customer service issues here. Service is so so but it’s not worth some kid acting like I'm bothering them. And she does have access to my customer information and if she shows up on my doorstep you'll hear about it in the news, I’m not gonna play games with someone silly enough to take what should have been a simple transaction, personal. Will be filing a police report as soon as possible so if this chick does try to tamper with my vehicle or come to my home, it will be documented. Leaving the service as soon as possible with no reps to talk to, not being able to make certain payments by phone and dealing with folks who just don’t know how to take a quick one for the team…I’d rather not. I want her manager's contact info, email me if you have it. I can understand she wanted to leave but if the sign says 6 guess what you close at 6.

    Understand but still mad 3/3/12 5:11PM
  • I have to say that Cricket is a disappointment . From the sales girl to the complete network. You would think that the people that they hire would have better sales training . They suck. This is my first time switching to cricket from another provider and this lady decides to tell me that she is helping me out and that I don't have to help you , I was on my lunch break and decided to help you out. AGGGGGGGGGGGGGGGGGGGGGHHHHHHHHHH! Smash the bug! Cricket is a disappointment.

    Ya Ya forever 3/1/12 8:13PM
  • THESE PEOPLE SUCK.THEY WENT PAPERLESS IN BILLING AND NOW CHARGE YOU $2 TO PAY YOUR BILL OVER THE PHONE.IT IS $3 IF YOU PAY WITH CASH AT A LOCAL STORE AND $5 IF YOU PAY LOCALLY WITH A DEBIT CARD.YOU CANNOT REACH A PERSON WHEN YOU NEED HELP OR HAVE A PROBLEM.I CHANGED TO T-MOBILE 15 DOLLARS LESS EACH MONTH AND FAR BETTER SERVICE AND EXCELLENT CUSTOMER SERVICE.SWITCH TO T=MOBILE FOR WIRELESS!!
    CRICKET YOU SUCK!!!!!!!!!!!!!!!!!!!!!!!

    SWAN277 3/1/12 6:35PM
  • There are 4 enities involved when using Cricket. Leap Wireless who owns Cricket, Customer Service, Sales and Cricket Stores. All of them will give you a different answer for ANY issue you might have. Getting a hold of Leap is useless, they just transfer you to Customer Service. Every CSR gives you a different answer, sales gives you a different answer and in-store employees give you a totally different answer. I am on their mailing list and they send me all of these great offers on new phones, yet when I call to order one, I'm told I can't. Those are for new customers only. Then why is Cricket sending me these? This is MAIL FRAUD plane and simple. Now on an OK note: For a simple plan the price is good, reception isn't too bad as long as you're in your own city. The bottom line is, Cricket is all about making money and really does not put any emphasis on Customer Satisfaction AT ALL. They make their mony selling ok phones but don't really care after they get their cash. Even all of the menus when you call, the first thing that's asked is "Would you like to make a payment?".. It really is unfortunate because they really have no clue of how well this company could do beyond how it's doing if they would just listen to what their customers are saying...

    Jamie 3/1/12 3:21PM
  • The Customer Service is poor. I'm thinking about switching my phone to another carrier. I can never reach a live customer service rep. I talk to a computer who hangs up on me all the time before talking to a live person.
    I have to call the actual store in my area to talk to a live person.
    I had a plan which include pic messages. Every year they change me plan without telling me. How I know? When people send me pic messages I get an error message saying that I cannot receive pic messages. When I call the customer service rep. They tell me that I have to upgrade to another plan.

    jane 3/1/12 11:16AM
  • very poor billing service.
    I usually pay my bill once for three months to get one month free.
    But my phone keeps suspended

    Anonymous 2/29/12 12:46PM
  • my phone doesnt call out or in,so i called cricket on my father in laws land line and they gave me the run aroung on why it wasnt working from i was roaming to i used my 50% service,ive got unlimited talk and text,in my thinking 50% of unlimited is still unlimited,their technical support leaves alot to be desired and they need to be trained to give customers the right answer to the problem and get it corrected within 4 to 5 days not 9 days or longer in my case

    angry customer 2/29/12 11:51AM
  • Trying to get a cricket agent on phone is next to impossible. And if u do get one on the phone they will tell you anything u want to hear.
    After I finally got an agent on the phone she told me that all I had to do was pay the remainder of my bill and they would credit the time I did not have service. When i went into a store to pay bill they told me, that I was fine tell my next bill was due. Then sent me a text stating i owed them more money. The customer service rep at the store took my money and lied to me. After this indecent I will be finding a new service provider.

    Nomorecricket 2/28/12 5:17PM
  • CRICKET COMMUNICATIONS IS BEYOND THE WORD "TERRIBLE". I have been trying since 7:00 AM EST to verify my payment to Cricket on 02/23/2012.
    I have the cancelled check, front and back to prove payment for my grandchildren(2 phones). I have not been unable to speak to a live person to help correct this. CRICKET SUSPENDED THEIR SERVICE, HAVING RECEIVED PAYMENT THREE DAYS BEFORE THE DUE DATE.
    THIS COMPANY DOES NOT KNOW THE MEANING OF "CUSTOMER SERVICE."

    GRANDMA 2/28/12 12:36PM
  • Cricket "customer service" is not horrible, it's NONEXISTENT!! Unfortunately I have been a Cricket customer for 9 years now because it's the service my husband wants to keep. Getting a representative on the phone is a ridiculous chore, then more often then not, you can hardly understand their English. You get a different answer from everyone you speak with, and usually their answers are wrong. Rarely are issues solved without speaking to a supervisor, and even then, it's doubtful that the issue really gets resolved. There are fees for every little additional thing, and too often, I have been told that a fee would be waived, only to have it show up on my account. I HATE dealing with Cricket!!! The amount of their monthly plans may be lower than everyone else's, but their service is substandard!! It's not worth the aggravation.

    Anonymous 2/25/12 8:19PM
  • i called to cancel the automatic payments that cricket has to my account and i need to speak to customer service not press numbers all day. they dont even give you the option of speaking to anybody anymore. cricket is a waste of time and money.
    customer service is terrible. the worst. i would never recommend the company to anybody trying to purchase a phone. the very next chance i get i am going to cancel my account and service with them.

    Anonymous 2/25/12 9:28AM
  • It's difficult and time consuming to get a live person on the phone and when you do there accents are difficult to understand, they are obviously reading from a computer screen in front of them and likely you will need to be transferred twice.
    I was using a wireless broadband and the internet was constantly freezing and so slow that I would go do laundry in between loading pages. Tech support ended up in upgrading to a 55 dollar package with no improvement in speed. I got fed up with it a week later and got internet services through another company.
    So in the end a week of there sub-par service cost me $55 dollars as they were sure to inform me that there is no refund for unused service even though I did not have a contract for any length of time.
    Do yourself a favor and go elsewhere for your service needs.

    Anonymous 2/25/12 9:25AM
  • customer service. please. not even close to it...
    i dont want to talk to an automated voice machine, i need to speak to a representative that can answer my questions. and the machine has none of my questions optioned.
    i hate cricket.

    Anonymous 2/25/12 9:25AM

  • I have been trying to speak with live person for at least 5 days. I have put 8 calls in the W Colfax office/left 6 messages. No one has called me back.

    Hopefully someone will read this.

    Anonymous 2/24/12 2:22PM
  • Awful service, never getting cricket again. I had cricket for almost two years it was great especially being as young as i am it works. Well for a month i had to stop the service since i was no longer working. I moved locations and would pay for a new service with the same phone i had when i become employed again. Well, the time came where i got myself a job to pay for service to the phone i had, and they told me no. "you have to purchase a new phone in order to activate another service." This is crazy to me i loved the phone i had and there was nothing wrong with it. Well since they were just trying to take money from me, i decided to try online a pay as you go service for $35.00 on the current phone i had. It gave me a confirmation email with order #, new phone #, and even the bank statement showed it took the money out from cricket. I decided to give cricket another try... "however" come to find out i payed for a service but it never worked on my phone. I couldn't text, talk, etc.. nothing worked. I called customer service yet again, and they told me they can't refund me for that i have to fax over proof. Sooooo, i faxed over all the proof of purchase, left them my contact information and recieved nothing. I finally called the customer service back they told me they are unable to refund me at this time. I know it's only $35 but i am 20 years of age every last penny counts for me. I'm not sure what to do at this point, but i am never getting cricket again. I hope they go out of business for ripping all these people off.

    Anonymous 2/24/12 11:14AM
  • I am beyond dissapointed. I called the Cricket number I got online and ordered 2 cell phones, I wanted to go to an actual store, but they convinced me that it was way better to do it over the phone and have my cell phones mailed to me. SO I did. I receieved them both, and one had a cracked screen. So I contacted the customer service people and they said to go to a cricket store with the box and cord it came with to have it exchanged, so I did, then they sent me to another city to a "corporate" store. That "corporate"store said that they could/and would not help me. so in 2 weeks time I have a phone I paid dearly for that is of no use to me, and have had the run around trying to get help, and to boot I set up to where my payments are auto-mated on the 1st of each month, then recieved a text that they were going to charge me next months bill the day before the month begins (28 days from last payment)I get paid the 1st of each month and made absolute sure that this would be my payment day..if they charge me before that day, it will acru bak NSF fees... this is a mess and I am overwhelmed by nthe incompetance , rudeness, and lack of assistance. I am facebooking my 3000+ friends, and will have them all share WHY NOT TO USE THIS SERVICE...I also have bazillions of military friends to also discuss this matter with as well.If I had been able to just exchange my defective phone and have them do my auto mated payment on the 1st of each month as planned this would never have been an issue. Sincerely,
    Stephanie Capatina

    Anonymous 2/23/12 4:25PM
  • I was appalled at what they were trying to get me to do at the Cricket store I went to today. I was very happy with Boost Mobile. The service was great and I really had no complaints, but a friend gave us this Android Cricket phone and I really liked it. Considering my monthly plan with Boost had expired, we decided we'd activate the Android with Cricket. Well, the lady at the front desk was telling us that in order for me to keep my Boost phone number, they were going to take away my Sonyo Incognito for which I bought with my own money and later bought the prepaid cards from Boost. I told her she was crazy and she showed me a whole box of cell phones that they take away from other customers like that's going to make me give in. I asked her if those customers got at least the difference back, and she said no. There were some very nice expensive phones in there which the lady admits that they take away from their customers and sell them back to the company! She claimed it was perfectly legal to do that, and I call bull! That is not legal! It is a scam! Regardless, as stupid as it all is, I ended up getting my phone activated with them, but in order for me to keep my Sonyo Incognito, I had to get a different phone number, which I did. After thoughts is making me aware that I might have made a big mistake with them. I was so happy with Boost, I hope I don't regret this.

    RioGrandeCityGirl 2/23/12 4:07PM
  • My sisters dog stepped on my phone, I had insurance, took my phone is and paid the 50.00. They didn't have my phone, but they gave me equal or greater value, I got a brand new phone, and the service was exellent. I live in Chicago. bj

    bj 2/22/12 5:04PM
  • this is the poorest service i ever had. My phone was damaged by falling in the water. I took it to a cricket store. I payed 150.00 dollors for the phone.I also pay insurance on the phone. they tryed to sell me an 45.00 phone ,they called an updated phone.They did not have my phone. I walked out without a phone. still do not have a phone. I will change from a rip off crickit service plan. and will deture all othersthat have or are thinking about a crickit plan

    Anonymous 2/19/12 10:06AM
  • This is the worst customer service that i have ever seen in my life- people in your call center hang up on people- for real where do yall find these people- i have been with yall for over 6 years and i never felt so unappreciated -you have the best deals out there- you act like you dont care for the customer- current customer cant order online but are forced to go in stores to buy phones- i mean why even have a website that sells phone- i purchase a new phone online but i had to put it in someone elses name so my history with your company will be as if i never was with yall- matter of fact i am so upset right now that when my phone comes i am going to send it back and go with tmobile and give them a try lets see if they will appreciate my loyality

    jessedlaw 2/18/12 5:04AM
  • I have had basic cricket service for myself times 3.5 years. There have been few problems during this period. However, I added my son and my wife about six months ago. They went out of the country and I was told that there phones would not work in Spain. I went into a major cricket store and asked if I could put there suspend there two numbers for 9 weeks as they would be out of the country and unable to use there phones. I also said that they wanted to retain there numbers and asked if this were possible. They told me I could suspend the service for up to 3 months and still retain the numbers. I was also never told about the unlimited texts that are now available from outside of the country for five dollars monthly. Then I received a text that the full payment had been taken out of my account. I went back and spoke with the manager of the Portland, Oregon location at Grand and Weidler. His name is Anthony and he had been the one to help me two weeks prior, with putting my phone on a suspension. I told him the situation and asked if there was some mistake. He said no and that we would be charged even though the service had been suspended. I asked why would anyone suspend the service voluntarily if it didn't save them the payment. He had no comment. The monthly payment for these two phones was $105 and again they would be gone for 9 weeks. He acted very irratated that I was even asking him for anything and that I should have known this. He said that he would do me a favor and disconnect their lines today, Feb. 17th, 2012, and that we would not be charged for their phones from this date forward. He also said that they would loose their numbers. I asked how this was doing us a favor. Of course we wouldn't get charged if the lines had been disconnected. He replied because we would have to pay for them if they were just suspended. I again, asked if we could be refunded the money back that we had been charged from the beginning of the suspension as it was clear that our original intention was to hold payment. He just laughed and shrugged his shoulders and told me that he couldn't do anything. Then I asked for a printout of the transaction that had just taken place and he said to look it up on line. I said that I needed proof of what had just been done and he grudgingly made me a copy. I then asked for his full name and he gave me his business card. Then he made a comment about putting some additional things in the computer since I was going to complain, so that he would not get in trouble or be "covered". I went home and tried to contact cricket by phone. I called them 5 times and the message kept saying that they had too many calls and disconnected the call each time. WOW. I don't know who watches over these companies in a legal way but I'm going to check this out. I suppose most people just give up because our lives are so busy. Is it really worth the hassle? Where has all the customer service gone?

    Brock 2/17/12 10:11PM
  • THIS IS THE WORST PHONE SERVICE I HAVE HAD IN MY LIFE I DROOPED MY PHONE IN THE TOLIET IVE HAD INSURANCE SO I GOT A REPLACECMENT PHONE. WHEN I RECIEVED IT THEY TRIED TO MAKE ME GET A NEW NUMBER SO I CALLED CUSTOMES SERVICE THAT TOLD ME I HAD A BROKEN PHONE THAT THE INSURANCE SENT ME OR A STOLEN PPHONE SO THE TRANSFERED ME TO INSURANCE THEN THEY TRANSFER ME BACK TO CUSTOMER SERVICE THEY TRANSFER ME BACK SO GFINALLY I WANTED TO TALK TO A MANAGER WHICH HE TOLD ME I COULD GO TO A STORE TO EXCHANGE IT WHEN I GOT THERE THEY TOLD ME THERE SYSTAMS WERE DOWN. I NEEDED TO COME BACK TOMORROW GOT LOST ON WAY HOME TO MAKE THINGS BETTER I WORK ALL DAY TILL 6 AT NIGHT ITS VERY HARD FOR ME TO DO ANYTHING. SO I CALLED THE INSURANCE COMPANY WHEN I GOT HOME THEY TOLD ME GIVE IT 2-3 DAYS BEFORE SO THEY COULD CONTACT THE MAIN OFFICE I WAITING NO ANSWER SO I CALLED COOPERATE THE APOLOGIZED AND TOLD ME THEY QUARNTEED THAT THE SERIAL NUMBER WOULD BE ACTIVED WITHIN 24 HOURS WHICH DIDNT HAPPENED CALLED THEM AGAIN THEY TOLD ME THEY WOULD LET ME KNOW SOMETHING IN 3 HOURS STILL NOTHING CALLED THEM BACK TO TALK TO A MANAGEER THEY SAID THEY WERE STILL WAITING WHAT IS THE POINT IN INSURANCE NO ONE CAN EVEN HELP YOU I WILL NEVER BUY INSURANCE AGAIN NOR KEEP CRICKET THE IS STUPID THEY CANT GET A HOLD OF THE ON THE PHONE ONLY IN A E MAIL. WELL OBVISILY THEY CANT CONTACT THEM N A E MAIL SO THEY NEED A NUMBER TO GET A HOLD OF THEM!!!!!!!!!!!!!!!!!!!!!

    Anonymous 2/17/12 2:42PM
  • I paid my Cricket acct. thru bill payers thru my bank acct. before the due date.Low and behold my service was cut-off for non-payment.The money per my bank was minused from my acct. but on Crickets end,they had not posted my money.This is bad business.They turned my service back on trying to research my confirmation number supplied to them by me.I have read alot of horror stories concerning what I have just exprienced.Does it take nine days to get your payment posted?I think I have made a big mistake with Cricket for my phone service.

    Roe 2/16/12 10:00AM
  • Never experienced such horrid customer service. Would most likely improve 95% if you didn't have to speak with someone in India that does not understand nor speak english well. HORRID. I was asked the same stupid question 10 times giving the same answer I finally hung up in frustration because I was so mad!!! I hate cricket, come on let's have customer care people who understand and speak english, really!

    Anonymous 2/16/12 9:30AM
  • Well, if you all think Cricket is bad now, just wait and see what's coming....I posted a comment below back in July. I was a Supervisor for my store and things were great. So many things changed with the company in October and then every month after we had "updates". That's all we were told. January 1st I was told what they really were and what was going to come this year. And guess what. I quit. It's unethical and I don't even think its legal to be doing this. I now work in a sales division for Cricket, but I am not going to have any part in stealing money from customers. And that is exactly what you are doing Cricket.

    Watch your bills people! Pay attention to how much you pay every month!!!
    sydthesloth2004@gmail.com

    sydthesloth2004 2/15/12 4:34PM
  • This company is basically stealing large sums of money with no real intention of providing service. It is that bad. No refund is given at all.

    corpsman38680 2/15/12 2:02PM
  • Prior to purchasing my phone I exp[ained to the rep I traveling & replacing a stolen hone. He assured me I could port my number to the new phone. What he did not tell was that I had to be in my home zip to activate the phone & port my #.

    The next rep hung up on me when I Cricket should be responsible for the mailing fees , when she suggested that I mail the phone home to get it activated & ported. She did not however inform me that my number could not be ported if I did not live in a area with a Cricket tower.

    There is no customer service, when you attempt to reach Cricket, you only get the automated recording which directs you to the web site and then disconnects.

    rainmoth 2/14/12 4:02PM
  • The worst customer service in the industry, what a joke! They have not a clue what the term means!!!

    Anonymous 2/13/12 3:59PM
  • u run a horrible company and there is no reason why u shouldn't have a real costumer service call center set up... all u guys do is rip people of i will never use you're company again and will preach against u every chance i get. wat kind of company does not provide help to it costumers....

    Anonymous 2/13/12 3:00PM
  • Absolutely the worst customer service. It has taken over a year to fix my caller I'd, and its still not fixed! Hey C.E.O's, do your jobs, read some customer feedback, and get this fixed! Do this or go to Burger king and let some one else step in. And when I say go to Burger king I mean to flip burgers, not to manage. I don't want u messing them up too. Food for thought.

    Ryan 2/12/12 12:24PM
  • Absolutely the worst customer service. It has taken over a year to fix my caller I'd, and its still not fixed! Hey C.E.O's, do your jobs, read some customer feedback, and get this fixed! Do this or go to Burger king and let some one else step in. And when I say go to Burger king I mean to flip burgers, not to manage. I don't want u messing them up too. Food for thought.

    Ryan 2/12/12 12:23PM
  • Customer service is horrible. There are extra fees for everything. There is no warranty unless you pay 5.00 a month. Any other hardware issues are labeled as abuse.

    denver81 2/11/12 11:49AM
  • I recently purchased 2 new phones and then my cell phone dies . No one could find a battery for that phone anywhere. After 30 days of laps service they had to change all numbers, be charged $35.00 for each phone for activation,$15.00 each for the handling fee and $25.00 to flash my phone. I have never ever seen such a crooked company before I will notify the local Better Business Bureau about these companies opening and owned by people that can't speak english and aren't even legal citizens of this country. They pretend to not understand you then they charge you a bunch of stuff and lie about your accounts. Never,Never,Never ever get a cricket phone there is NO Customer service. No one ever picks up in customer . Your calls just keep getting redirected over and over through the automatic system.They take your money then they never answer your calls.Stay away from this company and never purchase from them. Everyone PLEASE, PLEASE call your local BETTER BUSINESS BUREAU to report them. This is the only way to shut down these little small corner sales/payment centers owned and operated by SCAM ARTIST.

    Anonymous 2/11/12 5:56AM
  • I have been having issues with my SMS feature for a while now. I sometimes receive a text message multiple times(sometimes 3-4x), from different contacts, with whom I may be chatting. Called Cricket to report the issue, and was told to go to a Cricket store for Tech assistance, after my account was reset a couple of times and the problem wasn't resolved. Went to the store and the Associate at the store couldn't fix the problem. When I left the store, I tried calling Cricket Tech support with no success. I called the 1-800-Cricket number, and would choose the option for Tech-Support. Once I key-in my authorization ID, the system will say "There's no representative to assist me at this time, Please go to a Cricket Store for assistance" I changed phones to call back several times; changed my authorization ID without success.
    After a couple of days, I did a google search and found this link: "Cricket Wireless customer service phone numbers and support
    Phone: 866-384-4425 How to reach a live person: Press 1 for English and then just hang on the line Hours of Operation: NA Email: NA Customer service link:
    contacthelp.com/.../Cricket+Wireless?ListingID=431"
    I talked to someone, who then transferred me to Tech Support. Among the Text messaging problem I had, I wanted to know why their Automated system will not let me through to either Customer Service or Tech-Support.
    It's very frustrating...

    skilledman 2/10/12 2:08PM
  • i will never go back to cricket poor customer service at stores and you cant contact anybody on there number

    Anonymous 2/9/12 8:59PM
  • Cricket says you pay as you go. That's a lie. I didn't use their broadband servic in January. In February I went in to pay the February bill and A RECONNECTION FEE OF $20, a total of $80.00. When I got home I got an online email saying I needed to pay February's bill. Wen I called they said the payment paid for JANUARY OF NO SERVICE. I DO NOT HAVE A CONTRACT WITH CRICKET. WHY WOULD I PAY FOR NO SERVICE FROM THE MONTH BEFORE? And I paid for RECONNECTION, that means future connection not past! I was told my account was "payment in advance". ADVANCE!! These people are THIEVES. Not only is the service horrible, their products the worst, THEY ARE OUTRIGHT SCUMBAG DISHONEST. DONT EVER USE ANY OF THEIR SERVICES, THEY WILL ROB YOU BLIND!

    ewilmax 2/9/12 7:44PM
  • Filed a complaint today with the Better Business Bureau. Long story short, I bought a defective wifi hotspots and they refuse to refund my money even though their product didn't work. Customer service is a joke there, get transferred around to every single person there and nobody knows what they're doing. Rude people, even the managers. They are losing my business of $100 a month because they won't refund $40 for service that I was never able to use. They steal your money, I do not recommend them at all. Why should I pay for service for a broken device??!! Hopefully the BBB will help.

    cricketsajoke 2/9/12 6:54PM
  • worst customer service ever!!!!
    i gonna drop my line from here because apparently cricket just cares about money as opposed to their customers needs. they charge you for internet that it doesnt even use. it just gets wi fi thats a big rip off. and if any criket reps and reading this i am really gonna call the better business bereau to let them know of this over charge of service

    fukcricketcustomerservice 2/9/12 11:58AM
  • I got a kyocera lingo m1000 back in 2008 for $200 and before I purchased this flip phone with a qwerty keyboard (which i love) i made sure it was internet capable because my other phone looked web capable and was not. i could get games by putting money in the flex bucket with the older phone. When the battery died on that phone and I was unable to easily pick up a new one at cricket because the phone was obsolete, I decided to buy the Kyocera Lingo. I had it hooked up on apache trail/delaware in apache junction, AZ-across the street from Walmart. I had them hook up the biggest plan they had at that time before they redid their pricings and plans due to them getting smartphones and data plans, and music phones with plans etc. At that time i paid for 3 maybe 3.5 years for the internet on my phone and i only ever used the lottery drawing page and i could access my email at ymail.com from my phone and my other emails too. But anytime I did a search and clicked a blue link i would get another page of nothing but blue links, and this would keep happening no matter what links i clicked on. So someone told me to go to the options and select 'open url'-- i tried that option and I would type in the exact URL that i wanted to open up and the same thing happened, i either got a page of links or it kicked me right back the url box for re-entry of the url. I never once opened any webpage to read up or view what i was seeking and I paid after taxes about $70 month with insurance and all the goodies, it was their highest plan at that time.
    Well I called one day and talked to a rep to see about a 3 digit code i had heard about and tried and it didnt work, but the code the person had been trying to relay was the update *228 code and that person just had her numbers wrong. During this phone call I learned that I was only given email access and for 3 years i was paying for internet access not email access and would i be getting a refund - in fact i joked and said "so is the check in the mail for my reimbursement" and the rep said "i wouldn't hold your breath"
    She redid my account and i ended up with more services for $10 less a month than i had paid for and not received for 3 years prior. I had internet and email and could open web pages and it all cost me less than my original plan and here is the kicker, the new pricing plan and stuff had been around for about a year....I asked why they hadn't just adjusted all the accounts automatically after making changes that would save the consumer money....She said there was no way for them to do that until an individual called in and they could view the account and make them aware of the new (lessor)PRICE POINT.
    So I kept this internet for a 10$ less bill for about a month and decided i don't use internet on my phone cuz its got a small face and isnt as easy or handy as the computer is, which i am quite used to. So i reverted my plan back to the $35 plan. Now i was online at the same time i downgraded and the lady and i both were going over my features and the only thing i could see and hear from the rep that i wouldn't have any more was the 411 and international calling long distance. I still had call waiting and call forwarding, and voice mail etc,, but when i called 611 the other regarding a different phone which is under my account, i no longer had forwarding, callwaiting, or 411 or picture messaging (I new about the pic messaging though at leasta)
    So cricket if you are reading this you owe me almost $10 per month for a 3 year duration that i paid for internet and was only given access to email and all the frustrating times of trying to look up info online but was never able to get the info i wanted by just reading the test under the blue link cuz no web pages actually opened.
    Disgruntled yet loyal for 11/12 years in all i would say from 2004-2012 and before that also way back in 2000-2003.

    Mugrat 2/9/12 7:32AM
  • I would rather address the overall problem rather then the every-other-month difficulties Cricket provides.
    Cricket has insulated their overseas staff to the point where they cannot be reached UNLESS the customer uses deceptive methods. This means you follow the prompts to pretend you are trying to establish new service. Since establishing new customers is Cricket's (seemingly) top rated goal, you will get a live agent. Any other way will have you chasing the automated system and being disconnected.
    Cricket has the worst customer service due to their phone staff being unfamiliar with their North American clientele because the customer service is located somewhere in India. They have no ability to listen because every response is dictated from a company script. The cultural/social difference is also a tremendous problem and serves to make the customer experience a nightmare.

    DocGriffon 2/7/12 2:11PM
  • My mother had an internet account with Cricket and was satisfied with the service, but in Sept of last year she passed away.

    I called in to cancel the account a month after she passed, but since we had already paid for that month and it was the beginning of the month, the rep told me he would change the account information and told me to call back before the service end date next month to cancel. I decided to keep the service a few months longer since I have a 12 yr old son, and we were going back & forth between houses trying to get her affairs settled.

    Now it's Feb. and I really need to get this canceled. After being juggled though 2 reps & a supervisor (who I will admit I wasn't very nice to in the end), I find out that the account information NEVER was changed, and I am told I need to travel over 10 miles away to my nearest Cricket store and sign "some paperwork" to get this account canceled, even though I had all the info to verify the account. Because they normally don't cancel accounts unless the account holder contacts them in person, but in this case they'll make an "exception". I had less trouble dealing with the all the medical bills and the utility companies.

    This is really not appreciated right now, get with the program Cricket.

    jodan3399 2/7/12 1:01PM
  • Cricket has the worst customer service imaginable. It's impossible to even talk to anyone. How do they get away with this? Stay Away!

    Anonymous 2/5/12 10:34PM
  • What customer service? I cannot even cancel a phone line. I call customer service, all I get is a loop recorded message that tells me to enter my AID number - my account is pre- AID number.

    peeeved user 2/5/12 4:59PM
  • I bought one of your phones on line
    at HSN and every time we need assistance it's a total nightmare! My granddaughter needs to activate her second month of free service per the purchace agreement by 2-17-12 per a phone call to me but the phone has been disconnected all she gets is-I a number will be texted to her. Now my question is: How can she activate her number when she can't get anyone to tell her how to activate her next month of free service. All she gets is go here go there and nobody seems to know what they are doing or care. This type of service is not acceptable when The product is paid for and the customer is used in this way. I am going to let HSN know about this problem and tell them that I am not pleased with your service in any way and see if they have any way of correcting it.

    Rebecca Beebe 2/4/12 12:14PM
  • What customer service????????? I have lost the ability to SEE any of the pics on my phone. I went to the store to ask for help. The girl disappeared into the backroom for 15 seconds before I could tell the other clerk I to have her bring it back out,(I don't like my phone out of sight). When she returned to the front area there was a Bluetooth assigned & ACTIVATED on my phone. I DO NOT OWN A BLUETOOTH!!!! Never..never...never let a Cricket child clerk take your phone out of your sight!!!!
    I was also told they had no clue why my pics are on the phone but will not SHOW on it. I downloaded the picts to my laptop & they show fine. (I have a Samsung Messenger.) DO NOT EXPECT HELP from these "Children" they have in the stores, or trust them with your phone. Why do the customer service lines want you to press option#'s when they know quite well that it just goes to your Speed Dial number. Where is the Voice Activated menu they should have in place?????

    Anonymous 2/3/12 2:13PM
  • I purchased a phone through cricket Sunday to find out a few days later they offer and $20 discount on the phone I bought. Not only that the representative who took my order informed me that there was lifeline access available in my state for qualified applicants. But, I would have to sign up with Cricket first and then fill out the application for the lifeline credit. The cricket representative lied to me. I called every corporate store, and 1-800-Cricket. There is no lifeline support for Cricket customers in Nevada. I think the Representative should have informed me of this issue before I purchased the phone. Now I have to return the device and go through another service. Highly unprofessional

    JBFrogie 2/2/12 9:48PM
  • i changed my phone number through the automated system and now my phone wont dial out or send or receive texts. it will connect to 611, but the automated system refuses to give me to tech support or a customer service rep or a human of any kind because im on a bridge pay agreement. basically, i still owe them $20 on my bill. it tells me to go to a store or online for tech support or any other needs. the store is closed so i go online. where there is no link for tech support. and no way to contact anyone. i try to log in to my account there, and my password wont work. i hit the forgot password button, and the system sends a temp password to my phone. the phone that doesnt work. the reason that i am trying to contact cricket online in the first place. i want to run this phone over with my car. and i would, except that if i did i would no longer have reason to raise bloody hell at the cricket store tomorrow, which is what i plan to do. dont ever get a cricket phone. this is bull$@!+.

    Anonymous 2/2/12 7:58PM
  • This is the worst cell phone company I have ever had to deal with. To anyone who is reading this comment - "don't purhase a cricket phone"... There are no live customer service persons who you can talk to. When you enroll in the automatic pay system, you might think that you don't have to worry about keeping your phone service - WRONG! I have had to jump through hoops every month to keep my phone service. I'm throwing this phone in the trash and going back to my Sprint service. In other words - you get what you pay for.

    Anonymous 2/2/12 7:55AM
  • Cricket is sorry!!! i tried to call to turn my service back on and I kept getting a recorded answer, and was unable to get my phone back on!!! I will be switching services today!!!

    Anonymous 2/2/12 6:12AM
  • I purchased 2 phones thru HSN (Home Shopping Network) @ Xmas time for my kids. Everyday, and I mean EVERYDAY, their calls are always dropped. We spend an enormous amount of time redialing each other! The phones came with 2 free months. Activating the phones initially for the 1st month was no problem. However, it has been a nightmare trying to get the 2nd month turned on. A recorded phone message was sent to me from HSN apologizing for any problems with the 2nd month's activation and gave a 800# to call. I agree with some of the other people here who mention the "automated system" that Cricket has. Unbelievable!! Today I called a # I noticed at this site for a live person. The 1st customer service rep really frustrated me and kept repeating herself. This went on for 5 mins. and I demanded a tech person. #2 was just as difficult to communicate with. I could barely understand what she was saying. She kept asking me for a pin # to access the account. I told her I tried setting up the phones on line but wasn't successful because the site would not accept my pin #'s and had to do it over the phone. Go figure. She kept telling me she needed a pin # to look at the account. This went on for about a minute. I ended up yelling and demanded to know what country was she in and she said, "THE PHILLIPINES"!!!! What?? I slammed the phone down after asking her how was she going to help me all the way from the Phillipines?? We now to go to a Cricket store!! Why?? When this issue is resolved and the 2nd month has expired, the phones will get thrown in the harbor or down in the trash. It will never be CRICKET ever again!!!!!!!!!!!

    ANGRYBIRDNBALTO 2/1/12 8:35AM
  • Simply the worst customer service I have ever experienced in my life. I know people tend to exaggerate when they are frustrated but I can not honestly think of another company that comes even close to what Cricket provides in regards to poor--no make that pathetic service. When you call or get online to find a cricket dealer near you the automated voice on the other end tells you to call 999-999-9999, which is NOT a real number.
    No kidding! And then when you do find a number, by looking it up online on google you call thinking at last I have a local number I can call for help. But when you call the local number nobody answers the phone. And so you get back on line and you look up three or four more local stores to call and you call them--and nobody answers. How is it possible that the local stores don't answer their phones--none of them! And the product itself stinks. If you want a modem that kicks you off line every ten minutes then this is the product for you. Hard to imagine these folks are still in business!

    Carolonaman 1/30/12 10:13AM
  • HELLO MY NAME IS RHONDA WIDENER. I LIVE IN KNOXVILLE TENNESSEE. I THINK THAT YOUR CUSTOMER SERVICE IS THE WORST IN THE WORLD. HOW DIFFICULT IS IT TO SPEAK TO A CUSTOMER SERVICE REPRESENTITIVE. REALLY! THIS IS CRAZY. ALL I WANT TO DO IS PAY A BILL ON LINE OR EITHER BY TELEPHONE AND FOR SOME REASON I CAN'T GET THROUGH. I DONT HAVE A CRICKET PHONE I USE CRICKET BROADBAND SO IF YOUR SENDING A MESSAGE TO MY PHONE FOR A PW RESET PLEASE EXPLAIN TO ME HOW ARE YOU DOING THIS WITHOUT A NUMBER TO SEND IT TO. JUST TAKE THE TIME TO THINK THAT OVER. I DO KNOW THAT MY BROADBAND HAS A NUMBER LIKE AS A CELL PHONE AND YES I DID CHECK THE MESSAGES ON THEIR AND EVEN HOURS LATER NO MESSAGES. I ATTEMPTED TO CALL COSTOMER SERVICE AND TO NO AVAIL CAN I SPEAK TO A LIVE PERSON. ONCE AGAIN I SAY CRICKET HAS THE WORST CUSTOMER SERVICE THERE IS IN THE WORLD

    RHONDAIMSOPISSEDWIDENER 1/29/12 7:05PM
  • my name is Marcy and i have been a loyal custmer to cricket since 1999. i was scam by cricket since the begining. when they first came out with the picture phone, you couldnt send pictures. i made them admit it was a scam. now since then some of their product approved, BUT, now i have the cricket broadband. it the WORST INTERNET SERVICES IN THE WORLD. i cant play games. cant watch videos. it load severly slow. and they over charge for this crap. custormer service is the worst. i cant even understand them sometimes. and that if you can get through. i notice if you call criket two times, they block you from contacting a repesentive. i asked them why i cant even play gamesor videos. they told me you ran over your giga bits. i said i only play games on the internet, and maybe watch a video or two. they told me it was my fault. so wht i realize, is that you can ONLY search the web, nothing eles. no game, no videos, no nothing. just research....boring. i am looking for a new internet provider QUICKLY!!!

    COMMONGROUND32 1/29/12 5:56PM
  • I recently brought a new phone I can't hear the ringer. I have stop at two stores in my area and either could help me out. I have try to chat and just get sent in circles on line.

    richard 1/29/12 1:14PM
  • Hello,my name is Elisa Patterson.Bought a phone from you guys in December. I have had nothing but problems with the phone. I have had to go into stores 3 times to get it reset. they all state there is nothing they can do for me.....I paid 200 hundred dollors for the phone, and have insurance on phone as well, but they want me to pay 89 to replace phone. why have insurance if it will cost me more money to replace it...I am thinking of going to the press or news station here where I live. to make an offical complaint....NO one seems to care that my phone is not working. I can never get into the internet and it is hell since I have boutht it. I always get the runarounds, always a different story when I go to different locations. Always the customers fault, cause I dropped the phone....Funny, you guys are eager to take our money when we buy a phone. BuT YOUR customer service in helping or resolving my problem sucks....I have had service with you guys several years my 3 phone with you guys, and this one really sucks, problemsssssssssss from hell. If someone does not call me to resolve this problem,,,going to seek legal help......All I want is a replacement without me dishing out more money again, I just want a phone that properly works,,,,,I got it in decemember and what a pain this phone has been. Please call me ELISA 210-514-3665.YOUR mANAGERS at stores, are useless. tks.

    Anonymous 1/27/12 11:25AM
  • Absolutely the worst customer "service" of any company I've ever encountered! Can't reach anyone on the 800 #; it just takes u in circles. If u are able to speak to someone, just know they are in the Filipines and there is a 99% chance they can't/won't help u in ANY way. They get an "F". They get the worst rating imaginable. If u are not a Cricket customer already: DO NOT SIGN UP WITH CRICKET. AVOID CRICKET WIRELESS AT ALL COSTS!!!

    Nicholas 1/25/12 5:55PM
  • I WENT TO THE STORE IN POWAY. HAD 30 MINUTES FOR MY LUNCH BREAK. DIDN'T GET ANYTHING DONE. I CALLED IN ADVANCE AND THE GIRL SAID IT WOULD TAKE 5, 10 MINUTES TOPS FOR THEM TO PORT MY NEW PHONE. WELL. WHEN I GOT THERE, THERE WAS A MGR. AND AN EMPLOYEE. THE MGR. MADE ME WAIT FOR THE EMPLOYEE TO HELP ME, EVEN THOUGH SHE WAS JUST TEXTING ON HER PHONE. WHEN IT FINALLY WAS MY TURN... THE EMPLOYEE HAD TO ASK ME MY PHONE NUMBER 4 SEPARATE TIMES. FOUR. WTF. THEN SHE SAYS HOLD ON. GETS ON THE PHONE. STARTS SPEAKING RAPID SPANISH. THE MGR. DOESN'T EVEN LOOK UP. DOESN'T BAT AN EYE. OKAY SO SHE COMES BACK AND SAYS THE SYSTEM IS DOWN "OR SOMETHING" BECAUSE SHE CAN'T GET IT TO WORK. FINALLY, AS I AM ON MY WAY OUT...THE MGR. SAUNTERS OVER AND SAYS, "OH, WHAT'S WRONG?" TOO LATE YOU LAZY BEOTCH. MY LUNCH IS OVER. GAWD. I FEEL LIKE NOBODY APPRECIATES CUSTOMERS ANYMORE. I WAS LITERALLY DEPRESSED ON THE DRIVE BACK TO WORK. SAD FACE.

    SPONGEBUB 1/25/12 1:34PM
  • Everyone On here is totally correct. Cricket would not be so bad if they correct their customer service reps. Its tireding, exhusting, and overwhelming, just tyrying to get a customer service person online. When you finally get someone that person either can not help you or is asking for an authorization number which you never set up. Hey Everyone haves the same number 1234! It makes no since to be suffering from this customer service treatment.

    meekmeek19139 1/25/12 10:59AM
  • I HAVE BEEN WITH CRICKET FOR OVER 4 YEARS PAYED MY BILL YESTERDAY WOKEUP THIS MORNING AND MY CELL IS OFF MUST I REMIND YOU I HAVE A MEDICAL CONDITION AND KIDS IN SCHOOL I AM VERY UPSET THIS IS POOR CUSTOMER SERVICE.....

    CATRISHA 1/25/12 8:33AM
  • This "company" is nothing more than a well orchestrated scam of a wireless company. I recently had taken advantage of the "pay 3 months, get a month free"....after 6 hours of trying to get ahold of a live person, or a live person that could assist me, i was then informed that i would have to go into a store, and hope that they could inform me as to why my service was suspended, after the 3 months....after i FINALLY go into a store, i was informed that the 4th month would not be applied! I was appalled at this, even after showing my receipt of said payment....i will never suggest this company to no one. Bad service, and will not comply with said promotions. i have never been so happy to drop a company....for ANY reason

    topnow600@yahoo.com 1/23/12 12:54PM
  • I absolutely hate. They're customer srvice it is the worst I searched for 30 minutes and waited on a call line 2 HOURS for no answers so I gave up they have the worst service for live reps that I have ever heard of and I think no good. Customer rep no good phone service and I really wanted to stay on the line to give them a piece of my mind TWO HOURS THIRTY MINUTES + OF MY LIFE WASTED I hate crickets phone service and internet. Service for they're reps I am enraged

    dequantheservicereviewer 1/21/12 9:21AM
  • Sadly I had to search the Internet to find this number since it is NOT on Cricket's website. Don't they know that people are tired of talking to a computer? Maybe I should find a company that still uses people and that they speak English with an accent. It is so frustrating trying to get help. Once I talked to a real person he was very helpful.

    Anonymous 1/18/12 8:15PM
  • I visit a cricket store on Olive street in Pine Bluff, AR the girls that work in there where very rude, maybe they need to be refreshed on customer courtesy. When you see a customer enter the store shut the hell up and help the customer, thats why I have a verizon. I was just helping a friend out, but never again. All the phone companys are rip off but a less they have customer courtesy.

    Anonymous 1/17/12 4:38PM
  • CRICKET..CUSTOMER SERVICE SUCKS OVER THE PHONE THE REPS DON'T SPEAK OR UNDERSTAND ENGLISH!!! THIS COMPANY IS ONLY ABOUT TAKING HARD WORKING PEOPLES MONEY AND NOT GIVING EXCELLENT SERVICE!! MY BILL WAS DUE DECEMBER 11TH..I WENT ONLINE TO MAKE MY PAYMENT OF 131.00, THEY HELPED THEMSELVES TO 263.64. IMMEDIATELY AFTER I RECEIVED A TEXT MESSAGE THAT READ THANK YOU FOR YOUR PAYMENT OF 263.64, AT THAT MOMENT I CALLED CUSTOMER SERVICE AND TOLD THEM THAT MY BILL WAS ONLY 131.00 TO CANCEL THE TRANSACTION SO THAT MY BANK ACCOUNT WOULD NOT BECOME NEGATIVE. THE MANAGER I SPOKE TO SAID HE WOULD TAKE CARE OF IT....WHAT A BIG FAT LIE!!! THEY GAVE ME THE RUN AROUND FOR A WEEK, IN THE MEAN TIME MY ACCOUNT WAS OVER DRAWN, I HAD TO BORROW 130.00 FROM MY SISTER BUT IT WAS TOO LATE I WAS ALREADY CHARGED THE OVERDRAFT FEE. I GOT TIRED OF DEALING WITH THE IDIOTS OVER THE PHONE SO I GO TO THE CRICKET STORE ON SOUTH 27TH WHERE I PURCHASED MY PHONE SERVICE AND SPOKE WITH A REP..LIVE THIS GUY TELLS ME TO GO TO MY BANK AND GET MY STATEMENT TO SHOW THAT THEY DID INDEED TAKE OUT 263.64 AND TO SHOW THAT I HAD THE OVERDRAFT FEE ON MY ACCOUNT. HE TOLD ME THAT HE WOULD FAX THIS TO THERE BILLING DEPARTMENT AND I WOULD HAVE MY MONEY BACK IN MY ACCOUNT IN 30 DAYS....WHAT A BIG ASS LIE!! THATS ALL THIS COMPANY KNOWS...IS HOW TO LIE, LIE AND LIE SOME MORE!!! BY THE LOOKS OF ALLL THE COMMENTS ON HERE YOU WOULD THINK THIS COMPANY WOULD STEP IT UP, BUT YA THATS NOT GONNA HAPPEN!! THIS COMPANY SUCKS IN EVERY WAY...IN EVERY WAY!!!

    CRICKET SUCKS!!! 1/16/12 5:50PM
  • crickit customer service SUCKS DONGS, they don't give a poo doo about after you get their service, they can't resolve even the smallest problems. The online help directs you to a call in number and that directs you to online help back and forth. The store can't help they just say it's an android phone thats normal or we can't duplicate the problem. The service is inexpensive but you get what you pay for, worthless!

    unclet 1/13/12 11:41PM
  • My auto payment is due to come out of my account today but hasn't. I have no minutes and every time I call customer service and ask when will come out they tell me to just top it off. No one can seem to clarify if I will end up making two payments or why if today is the day the payment was supposed to come out, why hasn't it? I just would like to pay my bill and use my phone and I can't.

    She121197 1/13/12 3:04PM
  • by far the biggest liars and worst company!!! I've had them for 1 month they made a huge error on my plan I paid for unlimited everything and I'm getting the lower plan! I called tech support and was told my browser would be up in two weeks and I was promised that I would get two weeks of phone service free because of there mistake and now I'm expected to go to a main office in a different city 34 miles to get there from my home thats 68 miles I have to travel. I don't own a car and would have to pay roomate $30.00 for gas. all they're willing to do is credit $10.00 to account and I'm suppose to go there in the exact month my bill is do!! that's B.S.!!! I should've stood with boost. Cricket really is crooked and full of empty promises and lies!!!!!! if what i was promised is not resolved within the next 24-48 hrs I may have to go back to boost...I'm furious not only at the fact that i've been ripped off and they went back on there promise's, but also at the fact of how tech support insulted and patronized my integrity and then had the audacity to find it humorous that they wont help me and to go the 68 miles to milwaukee and back to waukesha!!! We are in the middle of a Blizzard that started last night and hasn't easied up yet, on top of that i don't have a car and no one in there right mind would even drive me in these conditions!!! there was zero compation or consideration from any of the staff and nothing was accomplished, all promises were deminished and i paid for the $55.00 plan not the $45.00 plan. I'm not paying for a smart phone just for the looks I bought it for its Full potential!!!! and I need resolved immediately without having to go 68 miles!!!

    Anonymous 1/12/12 11:00PM
  • Thanks for the phone number. Good price but that's where it stops. My kid broke her phone for the 3rd time so I decided to drop the Cricket service and let her fend for herself. After many transfers I found out that I will need to go into a store to stop the service. I wonder what kind of run around will take place there.

    Keith 1/12/12 3:19PM
  • This company is ridiculous. I have been paying for my mom's phone for almost a year and have been overcharged consistently 11 months. Their online billpay service never works so this month I sent them a check through my bank's bill pay. I sent it two weeks ago and they have yet to receive it. My mom might have her phone cut off tomorrow and no one cares. I have been talking to people from "overseas" the entire time and no one seems to help or be consistent in their practices. I had to explain to the man I was talking to what online bill pay was. I feel bad for these people because they are always dealing with pissed people but this company is horrible. I sent a fax to a Colorado area code and I cannot call the office to confirm that it has been received. This company is such a crock! I shouldn't be getting this upset but I hate when a company takes advantage of people. I am looking into getting my mom a new cell phone provider if I am going to continue to pay. I can't handle how upset they make me each month when each month, there is a problem with processing payment. I HATE CRICKET!!!

    ANGRYDAUGHTER 1/12/12 1:27PM
  • THEY CASHED MY CHECK DAYS BEFORE THE BILL WAS DUE AND THEN TWO DAYS LATER THEY TURNED THE PHONE OFF. I CALLED TO HVE IT TURNED BACK ON-SINCE THE BILL WAS NOT OVERDUE-EVER! JUST SPENT OVER AN HOUR TALKING TO F-O-U-R DIFFERENT PEOPLE --WHO I AM SURE WERE NOT IN THE US-- I ALSO GOT THE HUGE HUGE RUN AROUND CIRCLE--THEY LIED AND TOLD ME THEY WERE IN US-WHEN I ASKED WHAT STATE THEY SAID TEXAS-WHEN I ASKED WHICH CITY THEY SAID 'DENVER'-WHEN I ASKED THE 'MANAGER' REP HIS NAME HE SAID SOMETHING I DIDN'T UNDERSTAND SO I ASKED HIM TO SPELL IT-HE SAID,'C-H-R-L-E'[I THINK WAS SUPPOSE TO BE CHARLIE] ---THEY WERE RUDE, THEY LIED, THEY TRIED TO INTIMIDATE ME AND THEY ACCUSED ME OF NOT PAYING MY BILL FOR TWO MONTHS [WOW AND I HAD EVEN PAID IT A MONTH EARLY IN DEC.] THEY HAVE NO WAY TO REACH A LIVE PERSON FOR CUSTOMER SRVICE-it really is POOR POOR THE WORST CUSTOMER SERVICE--i do like the local store I go to -they are great-but WHOEVER they have doing the phone service -sucks!!!

    VI 1/12/12 8:08AM
  • I am trying to get through to a customer service representative to help an elderly customer reactivate service. I cannot get through the automated menue system to speak to a real person for assistance. Explained problem to a sales clerk and she provided the same number I just told her was of no help. Big CIRCLE JERK. Absolutely terrible!

    Indiana Customer 1/11/12 9:10PM
  • I purchased a 2nd cricket phone when I found a better price. Upon receiving the 1st phone (return for credit), they canceled my service.
    They do not provide easy access to customer service,it is not published at the Cricket web site. I found a number to a human contact, via a web search.
    It took 4 hours talking to numerous representatives via Skype and a 2nd service payment to get my phone operational. and I still had to change the phone number.

    Cricket operations border on FRAUD.

    Nnoname McGeek 1/11/12 2:07PM
  • Absolutely horrible. I did not know this could be so inefficient, impossible to use and contact. I am getting out of this ASAP. I wish I could get my money back on the phone since the support is worthless.

    kristine 1/11/12 12:45PM
  • My Aunt and I tried to pay my bill last night at 11:30 p.m., but the customer service representative was difficult to deal with and hearing impaired. My Aunt usually pays my bill online, but forgot this month, so we called customer service to help us clear up the concern (two payments due). Maybe she was having a bad night, but she was rude and no help at all. The longer we were on the phone, communication became more difficult. She transferred us to another representative, without giving me her name after I'd asked for it. The representative she transferred me to said he too was unable to give me her name. She certainly didn't represent your company well and needs work on her customer service skills.

    Anonymous 1/11/12 8:28AM
  • i got somebody live. don't know what country their in , but it sure USA, this guy couldn't answer my question without me say what. then he finally says he's ging to transfer me tech service, i don;'t think he knew there was nobody there who pick up the phone. i'v only been tring for a week. this number does work if you dail any other you'll get the same computer./

    gene 1/10/12 5:30PM
  • I live in lexington, ky. with an 859 area code. my phone # shows that i'm calling from california or as unavailable - which most people doesn't except. needless to say my phone is useless to me most of the time. I call the 800 # or the 611 # and am told the service is unavailable at this time. Impossible to talk to a person which all of this is utterly unexceptable. I'm thinking it's time to switch companies.

    Teresa Kestel 1/10/12 10:27AM
  • I think it is horrible im havin problems and need answers about my cricket phone and im supposed to pay a fee for help? Wish I had gone back to verizon!

    Anonymous 1/9/12 6:57PM
  • Horrible customer service. I tried giving them a call and they gave me the run around. I went to the store and tried to talk to the manager, but he was incompetent. This company is scamming people for their hard earn money. Never do business with them.

    CricketSucks 1/9/12 4:55PM
  • Worst wireless company. Trying to resolve a billing dispute in which they charge me for service that they did not provide. It has been going on for a year and it is still not resolved.

    cricketisthedevil 1/9/12 4:51PM
  • cricket customer service is one of the worst in any industry that I've encountered. first of all if you phone customer service you can never get an actual person on the phone. second, the store people are extremely rude about service/technical questions. this was at a actual cricket owned store. second the same country customer service is located (india) is the same country that the person who tried to hacked into my gmail account is from. . (just an odd coinsidence if you ask me.)

    serpentracer 1/8/12 10:27AM
  • My cricket phone was 3 months old and just went dead I took it back thay tell me I need another phone I have ins.on it thay made me pay 20 dollars an give me another one. The only thing that works on this one is texting I cant make or recive calls .thay just took a payment off my card ithink thay should refund my money and stick there phones where the sun dont shine. Take my word dont g with cricket its not worth 10 cents

    Booger 1/7/12 7:16PM
  • I tried to cancel a line on my account on 1 Jan, 2012. A supervisor granted me a 10 day grace period without fees to find someone to take over the line, so I agreed.
    Unable to find a suitable person to pay for the 2nd line, I went online to mycricket to cancel, as I was told I would have the option to do, but the website directed me to call custome service. The automated service refused me access to a human being and instructed me to go to my nearest cricket store. I did. There I was told I would have to go to the corporate store some 20 miles away. The agent could not give me directions to the store, apart from the intersection where it was located. He gave me the wrong street name, costing me another 4 miles driving and more time.
    Once inside the corporate store, the agent there told me he could not help me and directed me to a phone I could call customer service from. The customer service agent I spoke with would not honor the agreement I had previously made with the supervisor, nor would she transfer me to a supervisor. She told me I would have to pay the entire January bill for both phones. Now I can't find any way to contact cricket with my complaint, but I will keep trying. This is beyond inexcusable. Grr!

    Disenchanted 1/7/12 2:40PM
  • nobody answers the phones. nobody actually takes the time to look. Just a bunch of idiots walking around with crappy attitudes. I am trying to replace my broke phone. I was told they are out of stock. I tried to activate my old android but I was told no because I need my wife with me to do that even though I am clearly on the account. So Cricket sucks when it comes to customer service. I remember even last year i went to buy a new phone and needed my wife with me. SMH I don't get it you would think they would figure it out by now.

    frustratedinABQ 1/6/12 6:07PM
  • I am extremely upset with the customer service. I purchased two new phones online and was wanting to switch my existing cell numbers. Little did I know it would take 2 weeks with no success. Returned said phones within the 30 days and recorded acceptance, however it is now 42 days past their required 30 day policy and have not yet recieved my refund. The return policy is a written contract and will actively seek legal restitution. I will NEVER recommend this company for anything!

    Anonymous 1/6/12 12:39PM
  • I would just like to start off by saying that there customer service is horrible. I do understand that they offer great deals but the stress that you have to go through is not worth the deal. However I finally got help today from a young lady name Abby at the 1-866-384-4425 number and she was of great help. Everybody else act as though they couldn't pull up my account and they continued sending me to other customer service reps that made the situation worse.

    Anonymous 1/6/12 8:56AM
  • thanks for the number...after 2 days i finally tlkd to a real person. it didnt help tho! think id rather been hung up on by the automated service rather than tlkn to sumone live n they not bein able to do sh*t. service aint bad for the price, but their customer service sucks!!!

    king 1/5/12 11:09AM
  • Cricket is horrible! I have never had such bad service from a company, and as a result I will be taking my business else where. I paid my bill online as always and was shut off the next day. When I called it was a hassle just to speak to some one! And when I finaly reached some one 'All that he could do' to get me turned back on was to take another payment while they refunded the money. They are a sad joke when it comes to customer service.

    Anonymous 1/5/12 8:00AM
  • So frustrated and angry that a company like this could operate in this country. The only time you can speak to a customer service agent is when you want to give them money. When you ask this agent to transfer you to a real customer service agent, they respond that they can't do that. Of course they can't. Oh and by the way, you get sent to India and the last customer service person I spoke to was in Guatemala. WTH!! They speak like they're reading a script. I have been with cricket since 2001, here I am 11 years later dealing with this. They used to be a very good company and you could speak to an operator immediately, I guess they got too big for their own good. I'm also saddened by the fact that they could open up customer service operations all over this country and put so many Americans to work and they choose not to. I'm dropping them, I don't care how cheap they are!!!

    Salvarez 1/4/12 10:08AM
  • worlds most terrible customer service because 1. they are not very knowledgeable abot their company and the products they sell. 2. they almost never resolve any of the issues i have or have had. 3. they never keep their word and followup on what they say they are going to do-such as, call you back or return you call after you have lefted your phone # and message and issue after calling a local cricket store.

    now, i, truely believe, they have placed a block on my account and for no valid reason, whatsoever, because i xannot contact customer service or tech support after i enter my phone # and a.i.d. #. all i get is an automated voice saying "no agents are available". this has been happening since 12/29/11, thursday about 5pm. i called tech support about 1/2 hour before that and talked with an agent about notification issues with voicemail-issue was suppose to have been resolved after we hung up but it wasn't so 30 mins. later i called back and all i get is, " no agents available" and have since 12/29/11. it does not matter what phone i call from-my cellphone, someone elses cellphone, a landline. as soon as i enter my phone # and a.i.d. #, i'm blocked by getting, " no agents available". this goes on all day and night-no matter what time i call.

    i went to a cricket store on 12/31/11 and, after 1.5 hrs there, still lefted with issue unresolved. i was told, by the rep, "i will, personally, call you by monday". it is now 1/4/12 and i, still, have not heard from jerry, and when i call the store and leave my name, # and message cuz you can never reach a live person, they "never" return my call by the end of business day as recording says they will-NEVER!

    what kind of company makes it "impossible" for a current customer, of 8+ years, to reach them by phone by putting some kind of restriction on their account so they cannot get through to them, after entering their acct. info.?

    Anonymous 1/4/12 9:14AM
  • Trying to remove a line from account and in order to remove the line I have to pay for the month first for a line I don't want or need anymore. Than when I want to talk to customer service their system is down all day. I had a friend cancel her service and they offered her two months of free service if she stay with cricket. She turned them down because she was tired of $15 here and there for things that should be included with upgrades. She was also tired of having to go to the corporate office anytime she needed something done.

    Anonymous 1/3/12 8:13PM
  • I called on the first and actually spoke to a person (that could barely speak english). I have 3 lines on my account and I had 1 line cancelled. I then paid for the service for the 2 remaining lines and they cut all 3 lines off and I have yet to reach a live person- I can only get their email, and texts, telling me to pay the full amount (which includes a line that I asked to be cancelled)! I am reporting them to the federal trade commission and the BBB. I want a refund and they have the rest of the month for the 2 remaining lnes that I did pay for. I am DONE!

    shorty245 1/3/12 7:16PM
  • Cricket broadband is the worse. It takes 30 minutes or longer to watch a music video when I pull up a website the pictures on the website dissapear and my laptop has been check out it has no problems it works just fine. I hate Cricket wireless broadband.

    none 1/1/12 12:13AM
  • Until people start filing complaints with the FTC and FCC along with the BBB things will not improve

    Lrock 12/31/11 1:19PM
  • The customer services sucks!! I payed to get my phone on, a day later it was still off. They have no problem to take my money. my daughter was excited to get her phone on, so I called to get my refund back..... They need to do better or they will lose customers.

    Anonymous 12/31/11 12:57PM
  • i got my phone on christmas day and paid my 35.00 the next day my daughter ended up being admitted into the hospital tried i tried to call her father and i had no phone service i called customer service to find out why and nobody can give me a reason now they are telling me for the 10th time the are working on the problem my phone is working so once again i check it and nothing what the hell dont anybody know what they are doing?

    Anonymous 12/31/11 10:36AM
  • I have tried over and over to get help from customer service but has been useless
    so now I have a phone that
    I cant use. I cant get a refund either because I only had 30days and it has been 45 days - I will never buy a Cricket phone again

    myon 12/30/11 7:52PM
  • For over a year, I happily paid my mother's cell phone bill online by credit card, with no service fees. For the past two months, I have not been able to access this feature. The "My Account" page up an endless loop asking for my email address. I have tried several different internet browsers to see if that would fix the problem. It didn't.

    I was forced to pay via their automated phone payment system ($2 service charge) because the bill was due.

    My other options are to mail a check about two weeks prior to the bill's due date ($0.44 cost to me, plus my time and the hassle), or I can pay $3 to go to one of their stores and feed cash into an automated payment machine. It looks like I might also be able to pay by electronic check with no charge.

    However, I feel angry that there now seems to be an associated fee when paying by cash or credit. Mailing or phoning in a check seems to be the only way to pay without getting slapped with a fee. What a hassle! I haven't tried the e-check payment method yet. I wouldn't be surprised if that automated system didn't work, thus forcing me to pay $2 or $3 in payment fees again.

    Nicole M. 12/30/11 10:14AM
  • Cricket store in League City, Texas - Manager "JULIO" is a JERK! He was completely rude, unwilling, and uncooperative in helping me to transfer my disabled son's wireless internet service to his new phone - that they should have done when we were in there, stating "we had to come into the store" - did not explain why, just became RUDE and ARROGANT, telling me I was being RUDE - well it was on then! Guess what CRICKET - you just lost yet another customer and I'm posting this everywhere - including a letter to the CEO. Noone should get away with treating a customer that way. No one - especially this JULIO jerk...

    anonymous 12/28/11 10:29AM
  • Customer Service Chat feature at www.mycricket.com/ CHAT with 'Chanel'

    I purchased a Cricket Samsung Messenger Touch back in February 2011...I walked out of the Cricket store in Tomball, Texas... $220 lighter in my wallet.

    I was so unimpressed with Cricket service that I didn't even consider investing one thin dime into a second month of service, opting to sign yet another costly T-Mobile contract.

    Hey, between these two providers, I have learned that you really do get what you pay for!

    Anyway, I have an interest in reactivating my previous Cricket investment for a family member.

    I contacted the 'Chat' service at the Cricket homepage, explaining to the wireless 'professional', who's name was 'Chanel', of my wish to reactivate my Samsung.

    I was promptly given a sales pitch, amounting to a high reactivation charge for my previous investment, and how I would be better off and happier buying a NEW phone from the online store.

    ***I had to restate my intent, after which she disconnected from the chat.***

    I logged back on to the CHAT service and got the same employee for a second time (how often does THAT happen???)

    I thanked her for hanging up on me, and asked her to point me in the direction of where reactivation fees were documented on the webpage. Well, they're NOT on the page. She continued telling me reactivation we done in store only, and www.mycricket.com had nothing to do with individual Cricket outlets.

    Funny, there are links to www.mycricket.com on EVERY SINGLE CRICKET MERCHANT PAGE THAT I COULD FIND, but not one single email address for any of the storefronts!

    This was my experience with Cricket today, the first of which since leaving them after only one month of service almost a year ago... and it appears we are already off to a bad start!

    I hope this helps you to weigh in on a Cricket investment before making a bad choice!

    Last Entertainment 12/28/11 7:39AM
  • I called today to cancel by service on two phones that will no longer be used. Could not understand the representative. Was told that my service was paid through January 21, but would be unable to get a refund. Asked them to cancel the service on the 21st, but was told I would need to call back. Now isn't that GREAT customer service!
    Cricket will probably not be in business much longer. There are too many other cell phone companies that truly have good customer service.

    Anonymous 12/28/11 7:04AM
  • impossible to get a hold of. Web site sucks, and they do not provide technical support on my new phone that I want to upgrade.

    Bought at BEST BUY. the would not activate and told me to go home and do it. I can't.

    Terry 12/26/11 5:21PM
  • Cricket suxz!! i have all morning long trying talk to someone on the phone and the operator just keeps hanging up!It was a waste of time to move from tmobile to cricket!! BOOOO CRICKETT!!

    Kpisttoff 12/26/11 11:16AM
  • I asked a cricket customer service to help me access my gmail and they couldn't handle this problem. Bad customer service. They didn't even try to solve this problem but want your money every month wow. What should I do since I get all my work from gmail?

    drlongstick 12/24/11 5:54PM
  • This is the worst company ever. Their response to any customer problem is basically : deal with it, we already have your money and bank information. We'll do as we please.

    Avoid these dishonorable thieves at any cost.

    bensabin1 12/23/11 11:51AM
  • I phoned customer service to make arrangements on m bill & I got a new password I phoned the next day because my debit card wasnt accepted, spent 15 minutes, spoke with 3 people and my service was interrupted I had to go into a store and pay the $3 processing fee which I believe was what they wanted all along That's why I'm shopping for another phone carrier The WORST customer service I've dealt with EVER!!

    aintmybaby 12/18/11 9:22AM
  • cricket in jeffersonville, Indiana is the worst ive ever experienced. They either dont know what theyre doing or just rude as hell. Never helpful in anyway and I purchased a new phone from there, it was severely defective from the first day. They wouldnt give me a refund or exchange because they said I dont have a warranty on it because of the plan im on? So im stuck with no phone. wow

    jlyn 12/18/11 7:43AM
  • Yes i payed my 37.00 bridge pay on the 21st of december at 4:30 pm. My service was restored. Now on December 22 my service was cut again. Im trying to figure why. I have 3 lines with you. And i have been a cricket customer for 3 years. This is christmas
    Whats the deal ? ? ?

    dixieguy06937 12/16/11 1:49AM
  • I have experienced 3 very bad, unacceptable phone calls with this company. The customer service representatives where rude, bossy, had no concept of "listening" to the customer, forceful and had very little empathy/listening skills.Representatives also kept interrupting and cutting me off. SO unacceptable. You do not give your customers advice for them to have customer service. That is YOUR job. "The customer is ALWAYS right, even when they are wrong." I am very disappointed. I hope that the CEO of the company will take action and please please get these customer service representative some classes on what it means to give good customer service because when customers have such bad experiences repeatedly it just makes them go elsewhere for their business. Why will a customer want to stay for such abuse?

    Anonymous 12/15/11 5:35PM
  • I have been a cricket communications client for over two years.
    months ago all three cell phone lines started having issues with the text messaging as well as the data. After 8 months of calls, tickets, emails, taking the phones to stores the texting was resolved.
    For the last month I have attempted to no avail to resolve the data portion and was told by the technician who finally fixed the texting it was probably an equipment issue. I spoke with Mr. Ojeda National Sales Operations Manager at Cricket Regional Customer Operations Manager at Cricket Communications on Friday 12/9/11 and with the usual condescending attitude of the San Diego office and similar accusatory voice I had received previously he stated our phones were in actuality NOT having any issues. I ended the conversation with him offering to meet him to show him the error messages two of the phones continue to receive and in hopes we could resolve this problem once and for all. He called me back and set up an appointment the next morning.

    I met with the Pete Ojeda that Saturday at one of the stores and provided him a detail list of site we attempted to go on both phones the day before, times and error messages. As we stood there, I also showed him on the spot the problems we were encountering just hear him say “it seems you expect a 3g service when you have a 1g” , I explained that no, we simply wanted a service that did not have multiple daily messages when attempting to log on yahoo, hotmail ect. and he proceeded to amongst other things to inform my husband and I that and I quote:”you are receiving the service that you pay for and for the kind of phone that you have, this kind of issues are expected, you will not be able to get on many sites'

    According to him even his wife had the same model phone [msgm8] with similar issues and all though there are pre-set settings one should not expect to actually access it. In his normal accusatory tone he scolded me for "my behavior by contacting his higher ups" after he stipulated your company would not do any further attempts to resolve this situation and he had received the Okay from all his superiors to cancel our service and send us a letter of termination.

    Today 12 days before Christmas my daughter, husband and I awake to find that this kind of bulling strong arm tactics and intimidation are not rare with cricket communications a subsidiary of Leap, as easily planted on every sight you go on when you goggle the company information. My phones all have been disconnected, this morning i made a $135 payment just to find out that the month they credited has been reversed and now I am being charged more than that and a full cancelation notice appears on the screen when you speak with customer service .

    I have been sending emails to the corporate offices as well as executive team to no avail. 2 of the phones that still have issues were provided by the company when we continued to have issues with the texting and data in July 2011 and I purchased my android for $99.99 that same month which removed the data problem only. Up until November 2011 the texting had not been working properly on ANY of the three lines.

    Sadly as with many clients who have worked hard for their phone service we are being bullied because yet again this corporation seems to believe that they can do as they please without any accountability virtually saying that you and your family do not deserve a reliable service with customer care. Help me and others say “NO MORE” to such practices and telling BIG corporations to remember that we are the reason they are so big, customer service is a right not a privilege!
    Free to contact: Pete Ojeda Regional Customer Operations Manager at Cricket at 760-755-4930 his cell [you will hear a sublime song but it is his cell] or Stephanie at 858-882-9082 office number both work for the corporate office

    barbie 12/14/11 6:29PM
  • I purchased a android phone about a week ago and paid for more than two months worth of service. I discovered my current plan was not for me, so I tried to switch to a unlimited plan. They stated that my plan would not support that. I asked them if I could still use my android and have them cancel the free Muve Music on my droid, they said no. Fine, I asked if I could purchase another phone and have them transfer the remaining money AFTER my first month of service, and they said NO.

    I went back to Best Buy and they said that Cricket CAN do that. Their customer service SUCKS and they are the most rude people I have ever dealt with. They kept me on the phone for over one hour while trying to transfer my phone number from the old phone to that one. So, I was told I could go ahead and buy a new phone, but the remaining balance on my old plan would not be transferred. They literally are stealing $156.00 from me.

    I changed to Virgin Mobile, and I have had no problem with them at all! I do NOT recommend anyone buy a cricket phone at all!

    Ken Dufresne
    Worcester,MA.

    Kendogg 12/13/11 7:26PM
  • I have been a cricket communications client for over two years.
    months ago all three cell phone lines started having issues with the text messaging as well as the data. After 8 months of calls, tickets, emails, taking the phones to stores the texting was resolved.
    For the last month I have attempted to no avail to resolve the data portion and was told by the technician who finally fixed the texting it was probably an equipment issue. I spoke with Mr. Ojeda National Sales Operations Manager at Cricket Regional Customer Operations Manager at Cricket Communications on Friday 12/9/11 and with the usual condescending attitude of the San Diego office and similar accusatory voice I had received previously he stated our phones were in actuality NOT having any issues. I ended the conversation with him offering to meet him to show him the error messages two of the phones continue to receive and in hopes we could resolve this problem once and for all. He called me back and set up an appointment the next morning.

    I met with the Pete Ojeda that Saturday at one of the stores and provided him a detail list of site we attempted to go on both phones the day before, times and error messages. As we stood there, I also showed him on the spot the problems we were encountering just hear him say “it seems you expect a 3g service when you have a 1g” , I explained that no, we simply wanted a service that did not have multiple daily messages when attempting to log on yahoo, hotmail ect. and he proceeded to amongst other things to inform my husband and I that and I quote:”you are receiving the service that you pay for and for the kind of phone that you have, this kind of issues are expected, you will not be able to get on many sites'

    According to him even his wife had the same model phone [msgm8] with similar issues and all though there are pre-set settings one should not expect to actually access it. In his normal accusatory tone he scolded me for "my behavior by contacting his higher ups" after he stipulated your company would not do any further attempts to resolve this situation and he had received the Okay from all his superiors to cancel our service and send us a letter of termination.

    Today 12 days before Christmas my daughter, husband and I awake to find that this kind of bulling strong arm tactics and intimidation are not rare with cricket communications a subsidiary of Leap, as easily planted on every sight you go on when you goggle the company information. My phones all have been disconnected, this morning i made a $135 payment just to find out that the month they credited has been reversed and now I am being charged more than that and a full cancelation notice appears on the screen when you speak with customer service .
    I have been sending emails to the corporate offices as well as executive team to no avail. 2 of the phones that still have issues were provided by the company when we continued to have issues with the texting and data in July 2011 and I purchased my android for $99.99 that same month which removed the data problem only. Up until November 2011 the texting had not been working properly on ANY of the three lines.

    Sadly as with many clients who have worked hard for their phone service we are being bullied because yet again this corporation seems to believe that they can do as they please without any accountability virtually saying that you and your family do not deserve a reliable service with customer care. Help me and others say “NO MORE” to such practices and telling BIG corporations to remember that we are the reason they are so big, customer service is a right not a privilege!

    Here is the ass that disconnecte us and his Pete Ojeda Regional Customer Operations Manager at Cricket or Stephanie at 858-882-9082 both work for the corporate office

    Barbara 12/13/11 4:47PM
  • This does not surprise me one bit... It is UNBELIEVABLE that they are STILL in business!!... I cannot really comment though without sounding hypocritical to myself, because after ALL THE PISS POOR CUSTOMER SERVICE I HAVE RECEIVED (and believe me, I have had more than my fair share from the "Wicket(et al) Cricket" as me and me likewise "leeched" friends call it, LOL!!!) You would think that I would take my cash and flee to greener pastures...? But nope...I am just what their corporate clowns depend upon to continue the fiduciary "leeching" of customers and their pocket books...LAZY!!! I just don't want to spend the time dealing with all the things and headache/hassle that comes with changing your phone and number... Hell, I just got over the trauma of burning the ATT/Direct TV monetary leech off!!!

    ragdickie 12/13/11 7:28AM
  • about 5 months ago bought a cricket android phone.just a few days ago started having trouble with my phone with it not staying charged and getting an error message saying the android had to be sht down and it was not responding well come to find out theses phone have been recalled i took it in to have it replaced they gave me a new phone but it was the same phone but one that i thought was fixed a few days later a went to shut my phone down and it would not shut down i call cricket and told them the problem that i was haging they told me that i had to take it in but i would get charged another 20 dollors i had to fight with them about this i told them that i did not want another phone like this and that i new that it had been recalled i took the phone in to get a diffrent one and the store told me they had to see that it was having trouble and that if they replaced it it would be the same phone i was not happy at this point they seen the notes that cricket had made and they did not go by that. then i tried to get a hold of cricket again to let them know whaT WAS going on and can not get through to them at all i'm going to be calling the corp and let them know what is going on i had boost mobile and sis not have the trouble really thinking about going back to them

    blueyz360 12/10/11 6:42AM
  • We have been with cricket for over 5 years and have had horrible customer service the whole time. employees are so unorganized and say one thing but do another, apparently they are all not trained the same way and don't know their job. the only reason we still have cricket is because its very affordable. other than that it is horrible!!!! everybody i have spoken with that has cricket says the same thing. sounds like things need to be improved because now competition is getting better to compete with cricket. get on your game people!

    kadencesmama 12/9/11 5:35PM
  • I too am having problems with Cricket, I always pay my bill early, and for the last two months they havent posted it. The last was not posted until the 21st of November, and this month they havent posted it yet. And now my computor is running slow due to them not posting my check yet. I am tired of this crap with them. I think we should all get attorneys and sue them maybe this would stop.

    whitesshewolf50 12/9/11 5:04AM
  • This is the absolute customer service. I have worked in a call center before and if I spoke to my customers the way cricket speaks to theirs I would have been fired. When people call me they get a message saying the number is disconnected. I hardly get texts and can hardly send them. Went through all the troubleshooting and when they found nothing wrong they had no solutions. I told them that I shouldn't have to pay for service I'm not getting and they said they can't do anything about. I have been applying for jobs recently and an employer tried calling me to offer me a job. I got an email saying that they had to give the position to someone else because my number was disconnected....I lost an amazing opportunity because of this terrible company. I cannot convey how upset I am. I am switching providers ASAP and I hope that Cricket fails miserably.

    Anonymous 12/8/11 3:23PM
  • I hate that they make paying ur bill so difficult. Website is always screwed up to pay online, no one wants to pay $5 to pay with customer service and why can't I find a bill payment address .....when mailing a payment is supposed to be free. It is all a set up to get u to the stores and pay ridiculous fees. You suck cricket!!!

    Anonymous 12/7/11 9:19AM
  • I did a bridge payment 3 days ago of 40 dollars and yesterday they shut my phone off and i can not get a hold of a single person to talk to. Im seriously going to switch providers.. This is crazy..

    Anonymous 12/7/11 5:47AM
  • Thank you so much for posting this phone number!

    chichian 12/6/11 2:54PM
  • I'm actually on the phone with their customer service now. I stopped receiving phone calls the last 2 days while I was traveling away from my family to perform honor gaurd at a funeral service. I called home to find out that my family has been trying to call me for 10 hours! I sent out text messages to my friends and they all said they cannot reach me! I called cricket the first time and we explored all the trouble shooting steps and nothing worked. I got disconnected and called from another phone and completed all the same steps again after that I asked the rep where can I go to get another handset seeing as though I only had this 1 for a month! He told me he can't do that so I asked to speak to a supervisor and he said he can send up a trouble ticket and it should be about 14 hours when they can try and fix it and that is not garunteed! I'm 6 hours away and he said well at least you can make calls! That's fine but what if my family is in trouble or something important happens I'm just screwed. Any other phone company would have at least discounted me or let me trade in another handset! That isn't even it, I been sitting on hold for 20 minutes while he is trying to find another supervisor. He probably isn't even looking!

    Anonymous 12/6/11 2:19PM
  • I freakin hate cricket customer service!!!!!! They suck and are by far the worst company to deal with, very poor service. I have always called to pay my bill by dialing *611 from the phone, so I do that and there is no way or option to let you speak to a rep. It keeps hanging up on me and tells me to call back at a later time. I finally am able to get some one and when I do they ask me why I'm calling. I explained the situation, she said well I can't help you with that you need to speak to customer service. I then asked why did you pick up the phone call if you can't help me, she said she is not customer service, I said ok transfer me. She then said she was not able to do so. I told her your customer service sucks and complained to her telling her I'm thinking about changing my service cause you guys have your heads up your ass and can't help anybody out. Cricket is so pathetic... still not able to reach anyone. This is just one of the bad things I have to say. I've encountered more problems with these people ugh. Defenetly switching to another service carrier, I would advise you to do so also. Good luck if you stay with this sorry company .

    junior 12/5/11 10:10AM
  • OMG!!! I just spent an hour on the phone with cricket. Thank you for the number but man they say there are different fees then what is on their contract, web site and my bill. So most of the hour I was fighting about their fee program they were telling me it was outdated and I was like uhhhhh nope I just got the bill ARGH!!! Watch the fee stuff or they r gonna stick it to ya there too.

    Over all though I have enjoyed cricket it has been less of a hassle then sprint and over all for the price I am paying and the services I receive I am eally happ0y thus far.

    Jennavie 12/4/11 12:55PM
  • Theoz

    Ive been with cricket since they came to Baltimore 3 years ago.I understood then that the service wasn't going to be grate.But over time the service started to get better until about 2 months ago.Now my phone takes forever to get on the internet,phone wont ring when people call,getting text from days before.My work account email wont even open.My wife parents tried calling her all day with the phone not ring.Her sister was dying an when didnt get to go see her before she died. Funny part is when i went to a Cricket dealer store my phone work perfectly.They have a antenna right there and probably a booster so that you get grate service.It was amazing how, soon as the rep called my phone it rang,so as he text it 2 sec later the text came in and that work email account that never opens WORK! The problem is that Cricket is now the Old Boost Mobile.They added so many costumers now onto a network without enough antennas.But the real issue is that they've got us by they balls cause what can you do.Its sad because phone companies like this prove that you could have cheaper service,show us how other companies rip us off price wise.So i believe we the costumers should show them that we are not taking it anymore...... IF EVERYONE CANCEL THERE CRICKET SERVICE JUST FOR A WEEK THIS WOULD FORCE THEM TO DO SOMETHING ABOUT THERE SERVICE.COME ON PEOPLE I DONT THINK THAT WE WOULD DYE WITHOUT PHONES FOR A WEEK.JUST THINK ABOUT IT.SOMETIMES WE NEED TO HAVE A LITTLE DISCOMFORT IN ORDER TO GET THE POWER BACK.

    Theoz 12/4/11 6:38AM
  • Why when you send a check in for your phone service at lest 10 days before it is due you still can't get it post before you turn my phone off, also you really should give out another compines number because you will not give out your own number so people can call you and try to find out what the problem is very bad customer service.

    Anonymous 12/2/11 10:20AM
  • I am having the same issue about automatic payment, They said there are no sufficient fund on my bank account and so they charge extra, I almost did something bad to the front lady and ask her to take back what she just said because it's so insulting. I told her that our account is never ever go below the minimum and we are used to have always treated pretty well and pampered with big companies but to be told like that i was furios. The only reason I took their lousy business is to have Internet access for my daughter on the go. I cancelled our account after just 6 months and until now, almost a year later i still haven't got my refund for the USB internet. i've been in their office 5 times and eveythime, I was told, they are going to take care of it, but still nothing. Yeah, we should form a mass action law suit against these company, I am for sure know that even their employees are aware of these practice.

    Bisdak 12/1/11 3:36PM
  • To whom every was able to post this number for a live person thanks. CRICKET WIRELESS IS THE WORST WIRELESS COMPANY EVER.THIS IS SAD VERY SAD, THE CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERINCE. I AM TIRED OF SUPPORTING ANY AMERICAN COMPANY THAT HAS A CUSTOMER SERVICE CENTER IN ANOTHER COUNTRY. I AM GOING TO DO EVERYTHING IN MY POWER TO EXPOSE CRICKET'S POOR CUSTOMER SERVICE AND PHONE SERVICE TO EVERYBODY. I HAVE BEEN ON HOLD FOR 15 MINUTES AND STILL CAN'T GET ANYTHING RESOLVED.

    NEVERCRICKET 12/1/11 2:24PM
  • I agree this is ridiculous! We have been with them for 10 yrs or better, and they just don't get it. We send our pymt 10 days before the due date and the still claim its never there on time, wonder if we could sue the for ALL the $25 fees to restore the service esp. since we have ever check with the dates on them and bank records for when they were processed through our bank, clearly before the due date! WTH? Does anyone know if we can sue? I think so, and if I decide to cal my atty friend he'll tack on several thousand for punitive damages! Like our daughter being life fighted and I could reach daddy. wt..?

    Anonymous 11/30/11 7:28AM
  • Customer service? What a joke! All I want to
    do is speak to a live person that I can understand to change the charge card number on my account. I give up, go ahead and cancel my account for non-payment as I have invested way to much of my time trying to see that you are paid anymore. Press 13 to end this email.

    Doesn't Apply 11/30/11 6:39AM
  • No problems until recently, when they changed the broadband packages. I had the $40.00 Package (hell this doesn't even work giving your comments). They said they warn you when you reach your limit. The day my auto pay was paid, Cricket stated I went over my limit, shutting me down-suspending my account and cancelling me. Not only did they cancel me, they kept my $40.00 dollars. Stating they had NO RECORD OF MY ACCOUNT. I've been with them for 2 plus years. I told them my bank account showed I paid, they still stated they had NO RECORD OF MY ACCOUNT. Since I was in a pinch, I rectivated my account with them,upgrading. NO $40.00 REFUND. NO MORE AUTO PAY. Then to top it off, the next month I received a notice of payment due, I paid. Then the 2nd month, no reminder, they suspended me for no payment, without warning. The modem will at times, remove it's self, needing to be reinstalled. WOW. I suspect after this, I'll get suspended again. I'm looking for another service.

    Anonymous 11/29/11 11:57AM
  • Cricket has been giving my roommate the run around for the last hour and a half. He is still on the phone with them trying to get his issue resolved. He is trying to replace his phone that broke. Having lost his account password he has been on the phone with several different representatives, who have been absolutely no help. To retrieve a lost password from the cricket site, you enter your phone number so they can text you a new one. If he no longer has a working phone, how is he supposed to receive a text message?!? They refuse to send a password to his email or give him a new password over the phone. It's going on two hours now and he is still on the phone with them. All he wants to do is buy a new cricket phone and cricket won't help him at all!!!! I don't use this company and Thank God. I never will!!! BTW for any one else having trouble reaching a person through 1800CRICKET try this number: 1-866-384-4425. You will get through to a person much easier. Still not sure you'll be able to accomplish much though. Good luck and my best recommendation is to get a new service provider asap!

    Will NEVER choose to be a cricke 11/27/11 3:39PM
  • Ive been with cricket for a couple years now because its the ONLY ISP available in my area. I went over my gb limit this month and they throttled my signal down to where i could barely even sight on to internet explorer. So a couple days ago I upgraded to the max amount of gb per month. I am currently being throttles again and still have over 1 gb left on my play before I reach the point to where I can be legally throttled. If the problem persist I will take legal action because I pay my bill early every month and its rediculous that a company would treat their loyal customers this way! To anyone thinking of using Cricket Wireless for ANY of their services, I strongly urge you to look elsewhere because Cricket is not worth the headaches you will get from their poor service including their terrible customer service!

    Anonymous 11/25/11 10:56PM
  • I'm starting to think that it's impossible to talk to an actual customer representative over the phone with Cricket Wireless service. And more or less thinking it's a myth that anyone has ever done so. Lol. But in all seriousness their customer service in that department SUUUUUUUUUUUUUUUUUUUCK! Good luck to anyone that tries. Haha.

    Saria86 11/24/11 6:18PM
  • I have used Cricket since 07 and have had good service till this year...having trouble recently with my phone saying user id not recognized..went into the las vegas corporate store and was told it might be the phone or the system???...Oscar the manager that day told me he was going to upgrade the plan to see if that was the problem..so now i pay 10$ more and told i can't go back to my original plan since he changed it...and the problem is still there...new problem comes when someone texts me...i receive sometimes over 100 of the same text message within the next 12 hrs...having called numerous times to so called customer service i was told to go back to corporate store in vegas...???...since there is nothing that they can do...apparently there is since this past week i have been blocked from customer service i call 611 but a voice prompt tells me nobody is available and to go to the nearest store...i pay for a service and yet they can block me hmmm...monday nov 28th...i will be looking into creating a class action lawsuit...after reading other problems on here everyone should jump on board!!!i will keep posting the info here...Matt

    Matt 11/23/11 11:24PM
  • Ive spent over 2 hours trying to simply add data to my existing cricket account. I have had reps who were rude, not educated in their services, and most have such thick accents you cant understand them anyway. Ive called 6 stores, all o whom have a straight busy signal. Youd think since I want to spend money this would not be difficult Their website is not much easier to use unless you are shopping for phones.

    SonoranPrincess 11/23/11 4:57PM
  • Ive had a cell phone from the very begining! Back when the phone was about the size of a regular landline phone, in a black bag with a coiled cord connected to the receiver. It could only be "unplugged" from the cigaret lighter for about 45 minutes! And you had to carry around this huge bag with you! Well, I had better service then, than I've had with Cricket Wireless! The customer service with Cricket, is absolutely, by far, without a doubt, the worst customer service in the history of the WORLD! It is unbeleivable! How can a company stay in business with a customer service dept. so horrible!

    "Cowboy" 11/23/11 8:49AM
  • On Monday, November 21, 2011, at aroung 10 or 11:00 a.m. I went to a Cricket Wireless store on Zapata Hwy, next to Laredo Teachers Credit Union, in Laredo, Tx. My pmt was $105 with some change. I paid the guy with $120.00, who in return gave me loose change and $14.00, without even counting the money on my hand. I walked out of the store, tossing the change in my purse and placing the receipt with the bills in between the sits and returned home.
    After missing my phone which I had left in my car, I went back to look for it and noticed I had several calls,texts & messages stating that If I did not return the extra money I had been given they were going to suspend my service and threatened to call the police. I called back to the store and they told me the same thing, even a manager called me later on to tell me she was going to make a police report. I went back to the store to show them the receipt, which didn't even showed the amount I gave him or what he had given back as change and told him he should've counted the money on my hand which he didn't do. Again, I tried telling them that the correct amount of change was given to me, but they said, they were going to wait to see the cameras at 5:00 pm, so they could see he had given me extra change. I waited, waited and I'm still waiting for them to contact me.
    By the way, my services have been disconnected, services which I had already paid for.
    Sorry guys, your loss of a loyal customer.
    I will never, never, ever recommend Cricket Communications to anyone!!! You Suck!!!!!

    Letty 11/22/11 9:51AM
  • On Thursday morning 17 November, 2011 my roommate went to the Wireless 101 Cricket store located at 7124 Federal Blvd #300 Westminster, CO 800S30. She is disabled and has no car so she walked to the bus stop with her cane which is quite a walk for her and took two buses to go to that store. She also had her two year old daughter with her. When she got there the store said they had a special going on and the phone would be free for signing up for the plan. She got the phone and the plan, although she would not have if the phone had not been free. That evening I got home from work at about 6:30 pm and she was telling me all about the phone as I was cooking some food. She had already given the new number out to Social Services and all of her family/other people. Then the phone rang and it was the Cricket store. They said they had messed up and actually her phone was not free and if she did not come back to the store before they closed at 8pm to pay for the phone that they would turn off her phone. She explained to them that she is disabled and had to walk a long way and then catch 2 buses to the store and would not be able to make it in time. She also told them she needed the phone because she was had to deal with social services the next day concerning her daughter. She offered to pay with a credit card over the phone and the store said they would not accept a credit card over the phone. After this phone call went on for 15 min with her practically begging them not to turn her phone off I interrupted her and told her I would take her to the store but they had better have a manager waiting when I got there. I obviously was not happy because now my dinner would not cook and I had to get up to go to work at 03:00 the next morning. I took her to the store and when I walked in and asked for the manager some woman who looked to be about 20 told me she was the manager but she had no name tag and definitely did not act like a manager. I told her I was very upset because I thought what they were doing to Mercy was wrong, what if I had not been home (some nights I work till 10pm). Mercy paid the $46.00 for the phone and the “manager” agreed to have her first month’s payment be free ($40). As you can see this did not even credit her with the entire amount. I told the “manager” that I believed this was false advertising that she had told Mercy the phone would be free and that it was wrong that she would demand a disabled woman with a very young child walk a long ways and take buses when it was already late and dark outside. The manager said that it was the fault of a new employee. I told her that this sort of thing is reportable to the Better Business Bureau but since it was a new employee I was giving her some leeway since I was really pissed. When we left the store Mercy, who had trying to hold back tears the whole time, told me that actually it was the “manager” that had instructed the other girl how to ring it up earlier.
    First, I am not sure that this woman was even really a manager. Second, the store messed up and it is very wrong that they decided to take it out on a disabled woman with a young child, especially by waiting several hours to call her and notify her of the mistake. I did not curse or raise my voice the entire time because I’m a Christian and believe in treating people with respect but this “manager” would have deserved it if I had. I am thoroughly disgusted. You can be sure that I will never be a Cricket customer.

    not even a customer and disguste 11/20/11 5:32PM
  • I have be unable to get customer service to help me, i put credit on flex bucket but wrong phone on our plan. The lady i spoke to told me they could not change it to my number. She said I had to go to local store..wtf..I asked to speak to manager and she told me manager was busy, I told her I would wait..when she came back on the line I was told by her that the manager could not help me. I went to a local store and as I thought they could not do anything. So I gave cricket 10.00 for flex bucket on my husbands phone by mistake cant transfer to my phone...WHY NOT!!! cricket sucks and who in the hell owns it anyway. Can I talk to someone in the US please..shysters!!

    Anonymous 11/20/11 12:05AM
  • I had only problems calling 1-800 cricket. The automated machine was good for nothing at all and only left me with a headache. After calling the 866 number provided int he description above, I finally received helpful service only to find out that the phone I had recently flashed to Cricket from Sprint, would not be able to surf the internet because flashing a phone doesnt mean gaurentee internet access. I wish somebody would have told me that before I paid the first moths bill of service and the bill to flash the phone. If I wanted a phone I with the basic 35$ plan that I have now had to settle for I would have went to Walmart etc. for a phone not HTC. Overall Cricket's service is okay but the features on the 35$ plan do suck!

    Anonymous 11/18/11 4:21PM
  • Terrible customer service....very difficult to reach a live person and when you do it is a robot

    Not going to switch my other 2 lines over
    Tired of the useless info on the phone line while waiting. Obviously the phone is the last resort and everyone knows that how to reboot
    UGH

    Anonymous 11/18/11 11:01AM
  • This is a complete JOKE, just trying to get hold of a live person, 1 of the numbers is no longer in service, the "customer service number" is just an automated system absolutely no help at all. The other number is for internet orders and can not even transfer you or has no number for you to call

    Silverback 11/15/11 1:10PM
  • I bought a new Muve Music Score Android 3 days ago.Started having problems almost immediately. Screen display went black.Took back to store and they reset battery and said this has been happening with these phones. Yesterday I realized I cannot send or recieve picture or music. Tried to return phone, but I was told that because I had over 30 minutes of talk time I cant return. Cricket is useless. No tech support. Once your out the door your'e out your money.

    DenverPayne 11/13/11 9:18AM
  • sooo umm this is the worst plan ever!! smh! so upset that i broke my phone because i could only call wtf ik and than i am sopposed to b texting and calling not just calling im a a trade to sprint.:P

    liz 11/11/11 1:57PM
  • I thought I was the only one who has had a bad experience with Cricket. I was given as a gift a used huawei android phone and had for a very short time and it broke on me from the switch and went to various stores in Albuquerque hoping someone would help and i was treated very unfair and was sent to many places for i could fix it or get one at a reasonable price but everyone offered me phones that were worse than mine. and at unfair prices. Cricket stores here in albuquerque are the worst. Even with the insurance when you do purchase a new phone so many good things is said about the services and the moment when you call for any problem your treated like S**T. this company should be called Croooket instead of Cricket. It totally Sucks.

    Anonymous 11/9/11 11:50AM
  • I'm so MAD at Cricket I want to sue them. You dont know how many times I've lost out on a job(my job requires a phone)because Cricket keeps taking $1.99 off for "downloading ringtones" and so when I'm suppose to have service the next day (on $1 paygo) I have no service. Missed out on a job again! This has happened MANY times. Twice they deducted $1.99 before I even got out the Cricket store after putting money on my account. I DONOT recommend Cricket to anyone. THEY ARE THE WORST!!!!!!

    ralphschmuckk 11/7/11 1:41PM

  • I've never had a problem with cricket until they changed to Vesta cricket. Back in March of 2010 I checked my bank statements noticing the double charge one for $67.23 and another for 65.23 I called Vesta Cricket notify them of their error, they tried to cover it by telling me that I missed last month bill for 65.23 I knew that was not correct, after paying my bill the balance was always $0.00. So I checked my statements and noticed that this was not the first time but the second time they've double dipped. I sent Cricket a fax of my bank statement high lighting the transactions notifying that if not corrected I will have to file a dispute. I also had my bank check behind me and to go with the dispute if error was found. Cricket lost the dispute and in retaliation they blocked my online and calling ability to pay, forcing me to pay at branches. I assumed that with a trick like that, they were hoping that I would do away with my receipts. Well on 10-04-10 they tried again stating they did not receive a June payment so I faxed and Emailed a copy of my pay made on 06-07-11. My mother always told us to “keep your receipts” lucky me I scan mine for all purchases. I guess in some sick way I’m getting off on this kind of like when I use to terrorize my older brothers. I think they want me to switch companies, but I can’t do that the gov. will not make these companies act right it is on the consumer. Business ethics is just another word to these companies using fast talk and nice/nasty tactics to get over. Please don't let them win!

    Don't Doit 11/7/11 9:56AM
  • bad company they just want ya money...no good company support not ever...so full of bologne...never on time .no one can understand there langish....there no good rep. they get mad when u cant understand s---- they said. but what about us.. the 1 paying our damn $$$$$$$$$$$...nut quick 2 cut ya s--- offf n a f----g heart beat!!!!!

    lavette 11/5/11 12:02AM
  • Went into the Cricket store today, tried to get a little customer satisfaction, dealing with Cricket that didn't happen. The store I went into was located at 13417 I10 East, Houston, TX 77015. Spoke with Jonathan Franco, whom I found out was the Manager on duty, but he could not help me out and my problem was a simple one. The problem is that I'm not recieving my email's as purchased on my plan. Mr. Franco stated to me emails are not a part of my plan, so I went back home to get the proof and when I returned to the store, another clerk advised me and other clerks that emails for my Muve Suede phone was discontinued, one of the reasons I purchased this phone is for this feature and the line of work I'm in, all of what I explained to Mr. Franco.

    Now all could've been resolved, if they would have just given me another phone with the features I wanted, instead of the deception to get me to buy a phone I didn't want.

    The name of the company shouldn't state Cricket, it should state Croocket.

    There has to be a way to communicate with Cricket without the hassle of retailers or uncourteous employee's having customers sitting for over an hour, being rude and giving no resolutions to problems that arise. If there is someone please let me know.

    Emmeal 11/3/11 5:28PM
  • i am be charged for down loads ,that are not part of my plan, i have sent this complaint to the u.s attorneys office for over billing ,as i'm sure cricket is over billing a lot and their for becomes a federal wire matter .

    cardeecarp2 11/3/11 6:48AM
  • So I got on the Cricket website to look into the $45 plan details. The page went into this loop with basically a white blank page. When I attempted to 'chat' with a representative it said 'great' in rsponse to my inquiry to why their website wasn't any help. 'Great' what a robot if there was one. If ot sounds like a robot it is one!! Wow what a reflection of the service I was considering.

    Paul13jg 11/2/11 9:46PM
  • On October 27th 2011 I went to Cricket Communications Store located in 5190 Aldine Mail Route, Houston TX 77039 to inquire information about how to request a call detail record. The sales representative available was Shawn Murphy. He said obtaining the records was doable. He asked me to fill out a form titled “Subscriber Request for Call Detail Records”, he told me I needed to get it notarized and then bring it back with money to be able to process my request. The next day I came back with the form notarized, I paid him $125 for each month I was requesting the records. I emphasized my urgency to obtain those records due to an investigation at my company for sexual harassment. He didn’t show a sense of urgency, he charged the transaction out of my credit card fill out the rest of the form and said “we’ll call you”…I asked him when should I expect the records by? He said “in 2 to 3 days…we’ll call you” days passed by and my Human Resources representative asked for the records causing me to stress even more. My boyfriend and I called several times to their customer service number (1-800-274-2538) to see if they would give us an update of the records. The representatives told us to call the store we had requested them from. We called several times to the store and they never answered. We left several voicemails asking for an update. The Human Resources investigation was placed on hold for those days we waited for Cricket to give us an update. Today (Wednesday, November 02, 2011) my HR representative asked about the records again. My boyfriend drove one hour to speak to a Cricket representative because they wouldn’t answer our calls. When my boyfriend arrived at the store they made him wait about an hour. When they finally talked to him, the Manager in shift (Dennis Jimenez) said “We received an e-mail on Monday, October 31st, 2011 that they would not send us the records because we don’t keep records for more than 6 months” something the other sales representative never mentioned. They never gave me a call to say that I would never have those records yet they charged my credit card $125. This cause a lot of stress in my family and I. It also delayed an investigation and now I would not be able to prove. They gave me the run around and never bother to call as I asked them to do and the sales representative said. I cried of frustration when I found this out. They are extremely unprofessional. I am an employee trainer in one of the best companies in Texas, and I know for a fact this is unacceptable, this is not the way to treat a customer. I was very polite, I was understanding of their rules and their fees, I have been a very loyal customer for years and to receive such a treatment is offensive. The least they could do is to give me the money back since they did not offered me the services I was hoping for. Instead the Manager started blaming the Sales Representative and I have not received an apology yet.

    Veronica 11/2/11 6:41PM
  • have had cricket broadband for 2 years. have to drive 50 miles for modem service. local offices are useless except for selling to you and taking your money. i cannot access my account online anymore and called this number to try to get my password fixed cause my modem won't work with texting. defective. after five minute conversation she said just a minute and hung up on me. those people in india, forget it, can't understand a word they are saying. i just want to access my account to pay my bill. if someone wants to hack it to pay it for me, great. otherwise i just need a password. ready to leave cricket over this. unhappy user

    unhappu user 11/2/11 12:51PM
  • cricket took money off my debit card twice, when suppose to be only once, told me they would refund it back to my debit card, then after the run around for months being told that it will eventually show up on my card, and was even told that they can see it in progress to be refunded, then after calling numerous times, was finally told they changed their mind, and decided to leave the mistake as is, even tho it was their fault, and just leave in on the phone account to pay for the next months bill....this is so stupid to me....ill never be a cricket customer again.

    Anonymous 11/2/11 10:29AM
  • Cricket customer service is the PITS! Not only is it nearly impossible to reach them, when you do they are rude and lack knowledge. Then, six months after I cancelled my month-to-month service and went to Verizon, Cricket began billing my credit card for use-as-you-go minutes. I'VE NEVER HAD A USE-AS-YOU-GO PHONE! Cricket refused to provide a refund for 3 months of fraudulent charges, so I had to file a fraud report with my credit card company to get the charges reversed!

    Hoosier Daddy 10/31/11 3:43PM
  • Greetings,
    I made a bridge payment on October 10,2011 for 17.00 plus the 3.00 service fee.Then paid the remainding balance of 50.00 on the 13th of October. Why did my 17.00 just post on 10/25/2011. I did the infamous payment research and faxed my 50.00 receipt to them and they raggedy tails denied it. Really where they do that at.

    leelee 10/28/11 4:42PM
  • Tell me about it. I purchased a phone from them online I got it on Monday called customer service so the could activate the phone an here we are 4days later and I'm out 145 bucks and still have no service. This us vet unprofessional on there part.

    Lillisa68 10/27/11 1:10PM
  • I just got off the phone with a Cricket representative and I am seriously considering changing my cell phone company. These people are just too HORRIBLE!!!! They don't give you any kind of help AT ALL!

    Anonymous 10/26/11 5:39PM
  • I canceled my service due to problems with broadband. And expected a refund of my service fee. They told me I could continue to use the sevice as it was not immediatly tuned off even though how could I use it there were connection problems. I had paid early for the month as well and they wouldnt refund me. They forwarded my request for refund after about a month no reply called and they told me it had been sent to the proper person. Called a month later and got hassle that I would not get a refund. I will never recommned cricket and have turned some away from it.

    Charr 10/26/11 10:43AM
  • Cricket really sucks. I decided to use cricket broadband service. I ordered the modem in early september, but i had an issue w fedex that i had to call them to return it to the shipper. Fedex returned my broadband modem (which i dont even know how it looks like because i never received it in my hands) to cricket right away with tracking# and confirmation/signiture (cricket received in on 9/13). When i called cricket, they just told me to wait, saying that refund for the return takes up to 30 business days. After 30days, i still didnt get my refund, so i called in several time to check in with them. the rep insisted that my modem was not received even though i had tracking number and even the name of the person who signed for the package. When i gave the info, they just told me to wait. I found out that my refund request was canceled - they didnt explain why or how. They said they will escalate this case to their manager and i should be getting a phone call very soon but no one called me and still no refund.

    In addition to this, i found that cricket charged me for the monthly service fee and took $53 from my bank account. I called in again, and now the rep says my account is still activated and thats why it was charged. It was totally unexpected bc i made abt 20 phone calls to cricket since september and none of the rep has said anything about my account. I never received the modem bc i had an issue w fedex, so i never had a chance to use their service bc i didnt have the modem with me. I asked for the refund for the service that i didnt use, and they say they dont issue refund for the monthly service fee. And the rep blames me for not calling in earlier to cancel the account. Well, i didnt know it was activated because i never had an account number and i was never told that it will be automatically activated!!!!!!!!!

    Conclusion: The device costed me about $200, still no refund (its been 6weeks now). The monthly fee for the service that i never used was about 55 and they wont issue the refund whatsoever.

    Such a rip off.........

    Cjjandbfkenfb 10/23/11 12:54AM
  • YOUR CUSTOMER SERVICE IS GREATLY LACKING!!! I CANNOT GET TO A HUMAN BEING USING 800-CRICKET!!! IF I DON'T CHOOSE AN OPTION, YOUR SYSTEM HANGS UP ON ME!!!! YOUR AUTOMATED CUSTOMER SERVICE SUCKS!!!!!!!

    Anonymous 10/22/11 12:19PM
  • Cricket does not do good business.. I added a plan to a phone on the 15 of October. They took my money off my card right away and did not turn the phone on. They gave me a number that was already activated. Now they are giving me the run arounds.I called customer service they told me I had to go in the store with a bank statement. I did that and they told me its nothing they can do because the purchase was made on line. I called 800 CRICKET and talked with David the store manager he told me the information did not match and hung up the phone in my face without further assisting me.. I don't understand why it does not match and they took the money off my card.

    Michelle 10/21/11 7:56AM
  • cricket is always stealing from customers so they was suppose to be flashing my phone and they said it take 2 or more hours come to find out they sold my phone....

    Desiree 10/20/11 4:14PM
  • cricket is fraud with overseas customer service-less

    last week i tried to switch from T-mobile to cricket,
    during the process I was told that they porting number will take from 3 hours to 24
    I said . ok I an deal with that.
    a week and two days later I haven't get my number transferred yet and I had to pay my montly payment on t-mobile which is still active. i called porting dept and verified all the information. I went to the cricket store and they are useless , rude and none-sense of customer service skills
    to return the cellphone and get my money back
    they didnt want to return the first month 58 $ payment back even if I didn't used the phone and even if wasn't activated .
    it was they fault and I paid for it.
    so I don't want to ever have to deal with them anymore

    warning( their signal is bad, customer service is bad. I will spent 20 dollars more and get a better phone and better service )
    think about it before dealing with them

    mrruizlxix 10/18/11 2:32PM
  • I have received and paid50$ to get that phone with monthly plan. I cannot resolve my problem since yesterday. They do not even try to help me. I am very regred that purchased it. They should had to sent me activated phone already but they didn't what's problem I don't know!

    Elvin 10/18/11 2:28PM
  • There service, UNBELIEVABLE! Purchased plan in July and by August 1, no service, it was reconnected and again immediately. However, Oct. 1, no service again. They have no explanation for services continually being disconnected. All payments were made, some payments they were unable to find. I would call customer service, they are IGNORANT to Everything! Stayed on phone line over an hour trying to resolve. Had to drive over 7 miles to get issue resolved. Still got nowhere, showed bank statements for all of my payments being made to their office on time. They refused to issue any refunds! They are currently researching my payments and would not refund my money, but would turn my service back on and they would not compensate for any of the down time. It is Unbelievably HORRIBLE!

    arlene 10/18/11 10:28AM
  • October 12, 2011

    Cricket wireless is the MOST DISGUSTING service (both network and customer support) i have ever experienced from a carrier.

    i paid cricket 320 dollars in the last 35 days but STILL

    ITS BEEN 6 DAYS I AM WITHOUT INCOMING CALLS AND TEXT MESSAGES, NOBODY AT CRICKET SEEMS TO RESOLVE IT. I have been continously running around to them i drove around 100 miles so far to their different local and even a corporate office.

    I tried everything, from calling to their different client service departments to drving to their different local offices. i even drove 40 MILES to their CORPORATE OFFICE IN FALLS CHURCH, VIRGINIA two days ago BUT NO USE.

    THEIR MANAGERS DO NOT REVERT, DO NOT TAKE YOUR CALL, THEIR CALL CENTER PEOPLE ARE EQUALLY DUMB AND DO NOT UNDERSTAND.

    THEIR MANAGER AT CORPORATE OFFICE, FALLS CHURCH, VIRGINIA, WHILE LISTENING TO MY ISSUE WAS CHATTING ON COMPUTER WITH SOMEONE. I CALLED HIM, SEVERAL TIMES THE NEXT DAY, LEFT MESSAGES HE TURNED DOWN MY ALL CALLS, NEVER REPLIED TO MY TEXTS

    THEIR CLIENT SERVICE PEOPLE AT ALL franchices NEED training badly. All they can do is to load balance if a prepaid customer walks in.

    FOR 3 DAYS, THEY DID NOT RAISE A TICKET FOR MY PROBLEM. I AM STIL WITHOUT INCOMING SERVICE.

    THEY SIMPLY DO NOT CARE WHAT YOU GOING THROUGH.

    worst cell phone communcation experience

    worst customer service

    worst follow-up by the customer service

    worst attention to your problem by customer service

    worst attitude

    employees are RUDE, IGNORANT, DUMB AND most of all they do not have a customer service ATTITUDE.

    again they will NEVER REVERT to you. it will be you who will be running around after them.

    Again in the last 15 years since i have been using a cell phone, CRICKET WIRELESS is "WORST" carrier BOTH in terms of network and client support.

    Zam 10/12/11 11:15AM
  • They claim to have nationwide service, and that shareholders can expect a "fair" return for their investment. Their service itself is INCOMPLETE and SPOTTY. Their customer care is worse than that of any other company I have ever witnessed. Their management style is absolutely heavy-handed and secretive. The financials don't represent the underlying problems with Asset Management and Billing/Supply Chain false reporting. The SEC should investigate them and essentially take them out of business before Cricket/Leap Wireless does any more harm.

    rj2 10/11/11 10:08AM
  • Worst customer service ever! I tried to upgrade my phone by calling the number listed online, and got a message saying that they are a 'new sales group' and aren't set up yet to assist CURRENT customers with this. What?! So I called customer service and got transferred 4 times. Each time, they didn't seem to understand that I WAS TRYING TO SPEND MORE MONEY ON A MORE EXPENSIVE PHONE AND PLAN with their company. NO, instead, they kept asking me if I was adding a line, or paying my bill, or whatever else their script told them to ask, even though I kept telling them I wanted to upgrade. So I yelled NO, I WANT A NEW PHONE. THAT'S ALL I WANT. At one point, i just started laughing uncontrollably and so did the foreign customer service rep on the other end. It was SO ridiculous. By the end of the call, the 4th rep told me it was best to just go to the store. When I agreed, he said "cool". OMG!!!!!! I hate this company and am looking elsewhere. AT&T has a competitive prepaid plan for $50/month, unlimited talk, text, web and decent phones. Verizon has something similar now too. I'm just mad that I can't find an email address to complain to about the poor customer service. But I guess they've had so many complaints they just stopped accepting emails from their own clients. They don't care!

    Anonymous 10/8/11 11:45PM
  • After receiving no satisfaction from the customer service representative, I asked for a supervisor and was informed that all employees say the same thing so there was no reason to speak to anyone else. I've been a Cricket customer since approximately 2003 and have been generally pleased with the actual phone service, but if something goes wrong, their customer service is horrible. I use Cricket to save money, but I would never recommend it to anyone else.

    chuckgrimm 10/5/11 8:41PM
  • On 10/1/11, I went into to the Cricket store located at 3743 Branch Avenue
    Temple Hills, MD 20748(301) 423-4814. I explained to the customer service rep that I wanted to change from a monthly pay go account to a monthl cricket wireless plan. She informed me that I would have to wait until there is no service on the account. On 10/2/11, cricket discounted my service for non payment. I again went to the cricet store located at 3743 Branch Avenue
    Temple Hills, MD 20748(301) 423-4814. The same customer service representative waited on me. (Crystal). She did not change the plan to the plan that I requested. Upon contacting cricket at 1800cricket, I was informed that I still have a 35.00 a month pay go plan. On today, I went back to the store located at 3743 Branch Avenue
    Temple Hills, MD 20748(301) 423-4814 to try and resolve the matter. I spoke with the supervisor of that store who acknowledge that Crystal made the mistake and applied my money back to a pay go account.

    zdaywright403 10/5/11 4:20PM
  • Worst Customer service ever...two and a half months and still waiting for the refund, no way to contact them

    Noussa 10/5/11 8:58AM
  • i believe the cricket is just scam you can only down load 5 minutes a day i have smart phone powered by android 1 Ghz processor and 3g real web browsing just to get notification cannot upload.that whats you get for 55 dollar a month cricket is just scam.

    Anonymous 10/4/11 9:46PM
  • I purchased a 280.00 $ phone from cricket with insurance so I thought it was covered, still within my 30 days of purchase the phone started glitching and freezing up on me. so here I am in the store right away explaining the problem and the sales Rep that sold me the phone is now telling me I have to pay more money to replace it?? I thought why I just spend all this money for a broken smart phone? I can't do anything with it, can't use the web, can't download music all features. I'm paying for month after month! its no wonder they are a flourishing company,try calling customer service! great help if you can understand a thick Indian accent that gets you no where!! fast! pulling my hair out and I stupiedly been going through these types of problems for many years! Its time to end it once in for all I feel sadly taken advantage of. And they just don't care!

    penncat1 10/4/11 11:35AM
  • Worst customer service experience I've had in years. No service, no phone calls made, cancelled service within 1 hour of activating, still can't get refund on telephone. This cost me $79.00, not counting my time, 6 trips to their store and 20+ phone calls, no resolution yet. Just to find out that they had NO service at my home address.

    jfm7454 10/2/11 7:46PM
  • You cannot talk to a human being. After 3.5 hours on hold with different locations, I finally cancelled.

    I just had a wireless connect plan, but when I tried to set up an online account, they wanted to "text" my password to my Cricket phone. I don't have a Cricket phone.

    When canceling, they transfered me to someone and I held for 20 minutes. Then she told me I was at the PHONE canceling department. When I finally got to the right person, he wanted to talk me out of canceling.

    Realtorlori 10/1/11 1:58PM
  • I had Cricket Broad Band and at times the internet wouldnt work all night. When I would call customer service I would never get through they would just hang up on me. Cricket is awful no good phone company. When you want to get new phone service the want to charger you an arm and a leg like a regular phone company.

    Crystal1423 9/29/11 4:37PM
  • I HATE CRICKET AND THEIR BAND OF THEIVES. CRICKET IS CYBERSTALKING AND CYBER BULLING ALL OF MY COMPUTERS AND TRASHING THEM WHEN I LEAVE THE INTERNET. CRICKET HAS THREE VIRTUAL REMOTE ACCESS TROJAN HORSES ON MY COMPUTERS EACH TIME I CONNECT TO THE INTERNET. CUSTOMER SERVICE IS THE PITS, THEY ARE THE THEIVES AND YOU CAN NOT BE ROUTED TO A TECHNICAN OR THE NETWORK ADMINISTRATOR. THEY ALL HAVE THE SAME SCRIPT, MY COMPUTER IS FIREWALL, YET IN THE INSTALLATION DISK ON THE DEVICE HAS DISABLED ALL FIREWALLS IN THE BOC.DLL FILE. I AM TIRED OF THE LIES AND PLAN TO SUE CRICKET FOR WHITE COLLAR CRIMES. CRICKET CLAIMS THIS IS A HACK FREE SERVICE. THAT IS THE BIGGEST LIE IN THE WORLD. I DO NOT TRUST CRICKET AND WOULD NOT RECOMMEND USING THIS SERVICE. I WOULD AVOID THIS SERVICE UNLESS YOU WANT TO BE HACKED AND LIED TO. CRICKET CONNECTS TO AN IMPOSTOR THAT IS STEALING ALL OF OUR INFORMATION, CHANGING PASSWORDS THE EMAIL ACCOUNT, AND OTHER ACCOUNTS EACH TIME I COMPLAIN. I HATE THIS SERVICE AND WOULD LIKE TO WARN EVERYONE THAT THIS SERVICE IS A HACK SERVICE OF CYBERCRIMINALS.

    Anonymous 9/27/11 11:21PM
  • After almost a year of Cricket's absurd added charges and throttling of their top-tier Wireless Broadband package, Cricket cancelled my service after the first PAID day of the September billing cycle. I had already paid nearly 2 weeks earlier as usual. I have NEVER been late. I paid $68.00 for one day of service, in effect.
    After a couple hours and Cricket hanging up on me THREE TIMES (while I was being polite, by the way) I finally reached a person who first claimed to be the floor manager for the phone center. When asked for HIS supervisor, he then told me he did not have a boss, and that he ran the whole building. With NO boss...
    Cricket told me it was stated in their terms that they could terminate anyone at any time without notice without refund for "a threat to the network."
    Cricket cited a 40 gb use for the previous month. This was their top-tier "Unlimited Internet Service." Cricket has refused to refund my month's payment, but said I could buy a NEW modem and service without a problem. If I had also made extra payments to their "Flex Bucket" I would have lost that also.
    There was also an incident at the store when I went to pay in person I will not describe in detail but will state that the employee was NOT customer-oriented.

    I do NOT recommend Cricket.

    Arkoon 9/27/11 4:46PM
  • TERRIBLE TERRIBLE TERRIBLE. IF YOU TRY TO GET YOUR MONEY BACK WITHIN 14 DAYS THEY WILL JUST TELL YOU, TOO BAD.

    WORST COMPANY I HAVE EVER DEALT WITH!

    Anonymous 9/26/11 3:30PM
  • heres whats got me very dissappointed with cricket , ok i just got a new job and am haveng problems with them paying me , the pay process has been slow i exsplane to cricket what wronge and i need my phone service and my bill is due the 26th i get my pay the 30th , they give me this bpay then text 4444 , bull i try it and it say they dont understand my message , i just need a hand up nott hand out , cricket well get paid , just work with me , they dont you'll thank cricket care more about there customers , but they dont thats the truth and i thank more people should know about them , that the custmore help them grow and now they just cut you hard cold

    cant depen on cricket 9/26/11 2:59PM
  • Less than 4 days after purchasing the new Samsung Indulge, I began experiencing technical difficulty using the phone. I called Cricket immediately and told their rep that I'd purchased insurance with the phone and expected a replacement immediately. I was advised that I had to go to a corporate branch to be taken care of, I could NOT return to the store where I'd purchased the phone four days prior. I asked if it could be shipped as I could not make it to the (further) corporate branch due to my work schedule. I was denied. Additionally, I repeatedly called the branch where I purchased the phone... to get no answer. On my lunch break - after calling over TWENTY times - I went to that branch. There were no customers, yet the employees were not answering the phone and were not interested in waiting on customers in person. When I asked about a replacement phone, they advised there was nothing they could do, I would have to go to a corporate branch.
    It has now been 3 months since I called and advised Cricket that I want a replacement phone (AND told them I wanted my call and the timing notated in the system). While I still have a broken phone and can't get in touch with anyone who will help me, I continue to get calls from foreign language speakers who want me to do a survey about my Cricket satisfaction... Let me just say, I don't think they really want to know how I feel about Cricket's products and services.

    CHughes 9/26/11 6:03AM
  • WHAT A MESS.Battry juice gets low in a hour. Can't make any call to my local radio station. And afterot paying for three months straight cricet pid my debt off and only had to pay for the next month service. That is the only god thing. But I would rate this ompany as a 1.

    Anonymous 9/25/11 11:34AM
  • (being routed to phillipines. and i assure you. they cant speak english properly)I think this message in not accurate i am a cricket customer for almost a yr already everytime i call customer service i observe that most calls are being routed globaly most rep came from india and philippines i believe and honestly i'd rather talk reps from philippines rather than from pakistan or india they are realy hard to understand the accents are crap and agents form india dont even know what they are talking about please try to observe and believe me you will know what i am saying

    Killborn 9/24/11 2:12PM
  • too many times this has happened, can't receive calls or make any. recording says Thank you for using cricket service, the telephone number you've called is not in service" this is very bad for my business and personal calls!!!!!! please please help!!!!!!!!!

    teresa 9/23/11 12:26PM
  • If cricket wireless were to be investigated by the FBI there would be no problem charging them AND CONVICTING them with racketeering, bait and switch, making terrorist threats, charging for services NOT PROVIDED, and of course theft. The LAST time that I dealt with a cricket employee face to face I watched one employee shuffle around 12-15 customers waiting for help. AND I watched the other female cricket employee paint her nails right in front of me and ALL the other customers on the cricket showroom. I was there for over an hour and she never left her chair, painted her nails and CHATTED AWAY on PERSONAL PHONE CALLS.

    Motown 9/23/11 11:22AM
  • CRICKET SUCKS ! CRICKET SUCKS !
    I went into the store paid my bill walked away from counter to make call the phone said no service i asked the girl why no service she said it was on and fine got in the car tried to make call again the phone does not work NO SERVICE I go back in she says she did not know what she did sorry go to corporate store to fix he says he can fix the phone for $25.00 I said why should i pay phone was working fine he said she deflashed the phone ok $20.00 to fix we go to bank come back store closed 25 minutes early go to another cricket she agrees phone was deflashed but she needs $35.00 to flash and turn phone back on I get the location for the corporate cricket store we go there wait an hour and they tell me for 65.00they will fix it CRICKET SUCKS

    Anonymous 9/22/11 2:59PM
  • sucks sucks sucks they steal from customers deflashed phone and told me to pay $65.00 to fix it

    Anonymous 9/22/11 2:13PM
  • We had Pocket and were very happy with them. So we spent $175 on a nicer phone about a year ago. Then Cricket bought Pocket and told us we'd have to go in to have our phone flashed. Then when we got there (corporate store) they couldn't flash it (surprise) and tried to sell us another phone. So we basically lose the remaining value of our phone because Cricket can't/won't flash our Pocket phone, in spite of the fact that they bought the entire company. I submitted a complaint to the Texas Attorney General's office (you can do this on line) and moved to Simple Mobile.

    Alton Moore 9/21/11 6:58PM
  • A cricket communication empolyee called me and informed cricket employees were giving out customer info for fraudulent purposes. i found that my bank account had been fraudelently accessesd. I contacted cricket and they are investigating. the investigator informed me that there is definetly a problem with my account. I believe many customers have been and are currently being violated and cricket communications is covering it up. I must not believe or accept whislte blowers. If you have the same problem contact me at devo241@yahoo.com.

    devo241 9/21/11 2:28PM
  • Unfortunately I invested in the cricket broadband. The customer service at first appeared to be great. It was not until I needed to pay my bill that I had trouble. I called the 1-800 # only to get hung up on numerous times. At the time of the sale I was told I could come into the retail store to pay which I tried to only to be told that they only take cash. upon my asking why do they have a visa and m/c sign in the window. Only to be told very abruptly that they only take cash. This is the same store that when I signed up took my credit card?? I give up and am just not going to continue. It seems very bad that a company does not want to maintain customers instead they want you to quit? What has happened to customer service?

    Anonymous 9/19/11 9:46PM
  • Fantastic advice. The call was the first one I've made to Cricket that got me to a human. Previously, if I had an issue outside of the prompts, it would eventually disconnect me from the call and it was soooooooooooooooooooo frustrating.
    That was one of the reasons that I chose another phone provider. I had been with Cricket for 3 years prior to this.

    thank you for this website and how serendipitous that i found it trying to google.

    thanks again

    Anonymous 9/16/11 7:11AM
  • The worts wireless and phone service I ever had. Unfortunately I made a mistake and contacted the company to get their services. It never was able to use the broad band internet service and had to cancel the services, but they refused to refund my money. It took me near four months calling customer services in a regular basis and finally they told me that they were not going to fund the money. What a scam!!

    dv9537 9/15/11 5:49PM
  • Shame on Pocket to leave all its costumers in hands of tricky Cricket and its worst services ever. bad reception, more bills, bad text-ting.

    A 9/14/11 7:20PM
  • The it like something out of dark ages. When you take your phone in and you tell its nothing wrong with.They are rude arrograts. Swifting over english to spanish when you walk away from the custonmer desk. Thats rude! My phone is still not working.I cannot wait until I canafford a better company.

    Anonymous 9/14/11 6:10PM
  • 1. They don't respond to support emails
    2. Hard to find a phone number to call for support (and sales won't help) the number is 800-CRICKET
    3. Tech support are idiots just reading from a script -- Problem: My voicemail works if the phone is off, however if I'm on the phone when someone else calls, their call does not go to voicemail. Response: You need help setting up your voicemail. ... And it got worse from there.
    4. When they finally walk through baby steps from their script (which had nothing to do with the actual issue) they finally referred it to 2nd tier support.

    Which _might_ call me back within 14 days!

    14 DAYS!!!! MAYBE?!!

    sitesure 9/14/11 3:08PM
  • my own problem is that cricket phones are very inferior and very very expensive imagine that i have used three phones now and each one start messing up from the battery. they tell me that the battery went inside water and who told them that that the whole three phone, the battery went inside water that's why it was spoiled another one is cricket 1g Samsung phone is more and very expensive that Htc phone from Verizon or t-mobile nor at&t

    olu 9/13/11 9:58PM
  • I have been without service for over a month now and was even receiving text messages from cricket to come back to them and that they would give me $40 off my bill and only $15 activation fee. It sounded good until I got to the store and was told that I had to pay for a full month of service that I never received. They stated that in order to keep my number they keep the account open and charge me for it. I was like oh wow are you kidding me!?! Well in that case, I don't care about my number remove my fees and start me on a new number different plan. Well they wouldn't do it...even after I was referred to their corporate location (had gone to 2 locations and spoke to someone on phone as well) to talk to Rick across from Rivergate Mall in Madison, TN. Highly discourage people from this company because although they claim not to have hidden fees and no contracts they were deceptive in not mentioning that you can't get out of being a customer for 2 months according to them. Hmmmm not cool.

    Cricketsux 9/13/11 6:29PM
  • This company has no ethics, customer service is less than helpful and by all the negative comments on line I see I was a fool the do business with them. Or should I say give them my money in faith of "service." A web page is in development to share the terrible relationship and service. I look forward to the facebook and twitter responses and seeing them grow.

    m caldwell 9/12/11 12:16PM
  • This is the WORST ever US company. I wanted to discontinue using its services, and even sent a letter advising my intent. However, the company KEEPS CHARGING ME FOR OVER SIX months!!!!!!!!!!!!!!!!!!

    Anonymous 9/12/11 8:18AM
  • Have gone to a customer service store to pay on my brother's account. Wanted to pay & pro-rate his bill to set up a new monthly due date --- Was told can't be done without -- stopping present service & to do so would also lose present existing phone number. In the meantime would have no phone service for difference in time to have a new billing due date. How ridiculous is that & how can someone help perhaps a family member or someone in need for whatever reason. Was able to pay the due bill - but unable to set new due date, even though willing to pay what would be needed for pro-rate & new date. Called your 800 # -- another waste of time. Option to speak with an agent is a joke. Even after going thur your grid & answering all particulars to said account such as - zip - ph/no. - address - even last 4 digits of S.S. #- date of birth, only to be hung up on or told to call back & disconnected. Frustrating is not the word for how inadequate such service is & not to be able to change your billing date - keep your existing ph/no. WHY NOT???????????? What kind of good business sense it that - People's circumstances change - perhaps due to health - fixed income. Even new job & different pay cycle. --- Your 800 grid is not capable of dealing with all issues. UNBELIEVABLE - SUCH SERVICE.

    Yvonne 9/10/11 5:25PM
  • I would like to file a complaint about service. I first would like to start out with the fact that I called to make a payment and set up a breech payment on 8-16-2011. I gave my check card number and asked the customer service representative to take $160 from my account and that I would pay the remaining $43 on 8-23-2011. On 8-22-2011 my phones were suspended. I though that they were suspended due to the breech payment. I sent my sister to the cricket store to pay the $43 although the payment was due the following day. My sister called me at work to explain that she was told that I had a balance of $203. I spoke with the representative and explained that a $160 payment was deducted from my account on August 16. The representative stated that the payment was not posted and that I needed to bring in a print out from the bank showing the payment deduction but that he would restore the service. I immediately called my bank to confirm and I was told that a payment for $150 was deducted by Cricket so $10 would still be owed. I went in to the store on 8-20-11 and I provided proof of the deduction. the representative waved the $10. On 9-9-11,my service was interrupted again and I attempted to speak with someone using 611. I spoke with several different individuals who clearly could not find the problem they just continued to tell me that I owed a balance now of $150. I finally spoke with a very rude individual in Support who asked for the card # and she discovered that the payment had been made but she stated that my phone was on with a $50 credit until Oct 1. I explained that my phone was not on and that in fact all of my phones were off. She then asked what the last 4 numbers of my phone number were. I told her 0421. She stated that the phone was not off. I then asked her what the first 3 numbers were and she proceeded to say while interrupting me "you confirmed that this is your number" very rudely I might add. I then stated my entire number and she then stated "oh the money went to the wrong account." She then stated that I need to speak to customer service to tell them what happended and they can restore the service. I was transferred back to customer service for the 5th time and they stated that I needed to speak to support. I was placed on hold again. There was a 15min hold time between each time I was transferred. I was then connected to a young man and by that time I was very very frustrated and I yelled and cursed at him in which I do offer my apology. He then directed me to go in to a Cricket store. I was late for work. I then went to the cricket store and the phones were restored. I had to leave work after being late to take care of this. I have been more then patient with this company because not only did this happen but I have a smart phone that I cant hear on without a head seat, another smart phone that went completely dead and never restored that I was told that I need to pay a $50 deductable for, so I changed that phone to a regular phone in which I had to call to change the billing price on my own which means I woud have been charge the smart phone rate anyway without the use of the smart phone, another phone that the calling party can not hear me if I don't use a head set and etc. I have not complained, I continued to pay my bill and use cricket service; however, I am now fed up and want to go to another company. I would like for someone to contact me regarding this matter.

    Anonymous 9/9/11 10:35AM
  • Are there any compotent people working for Cricket? Does anything work in this company? And why are you on hold so long and you still don't get the help you need!!Cricket the no contract is good, but I don't think it is worth the hassle of NO CUSTOMER SERVICE...

    aReYoUsErIoS 9/9/11 6:19AM
  • I called 8 times and emailed 6 times about problem. I was repeatedly promised it would be fixed. One Representative said he was filling out a form to send to main office. They took my home phone number and promised to call me. They never did. Today I tried calling again. When I finally got a representative, and gave my name, she hung up! I tried again, and got "All representatives are busy, try again later."

    jselke 9/8/11 9:57AM
  • I called 8 times and emailed 6 times about problem. I was repeatedly promised it would be fixed. One Representative said he was filling out a form to send to main office. They took my home phone number and promised to call me. They never did. Today I tried calling again. When I finally got a representative, and gave my name, she hung up! I tried again, and got "All representatives are busy, try again later."

    jselke 9/8/11 9:56AM
  • Cricket customer service is the worst customer service I have ever had to deal with they dont know anything,they need to go back to school and learn to do their job.

    susie 9/4/11 3:35PM
  • Well lets see I get alot of dropped calls I have problems getting to my music the phone freezes an the past 2 days everytime I get on my web a message pops up saying accept cookie I have tryed everything to stop that called customer service went to a cricket location nothin none of that stuff they tell you works then ever since I have had the phone I push one thing an it clicks the thing next to it then it goes crazy I want a new phone im tired I pay for service I want what im supose to get in return not crap.

    Anonymous 9/2/11 8:12PM
  • This number works. Unfortunately, the "customer service" reps that answer do not. I was transfered 4 times before they couldn't transfer me anymore. Then they disconnected me w/ out answering my questions.

    Josh 9/2/11 2:47PM
  • your cricket service is the worst in the country. i have always paid my service on time and they shut me off for thier mistakes. I have a reciept proveing that my bill has been paid for all other months i have had cricket service. I do believe its about time i hhad my attorney take care of thier or crickets mistakes

    pattybgarden72@yahoo.com 9/2/11 7:34AM
  • I was simply calling to find out if i'd be getting data charges for downloading Pandora. So this man finally picks up and his name is Richard something and he had asked for my number but i didn't hear him clearly so i said,"What?" and he yelled at me,"WHAT IS YOUR NUMBER!!!!" I don't think anyone should be treated this way just because your having a bad day doesn't mean you can get mad at the people who have questions and concerns. If you hate your job than quit because we don't want to deal with someone whos having an off day.Hope this gets resolved.

    Anonymous 9/1/11 4:13PM
  • REFUND POLICY STINKS,AND THEN THEY DON'T EVEN FOLLOW THEIR OWN REFUND POLICY,i ORDERED AN EC1705 MODEM ONLINE FOR WIRELESS INTERNET,THEIR REFUND POLICY SAYS UP TO 30 DAYS ONE OF THEIR CUSTOMER AGENTS TOLD ME I WOULD HAVE IT IN 3 TO 4 DAYS,NO REFUND SO I WAITED THE 30 DAYS LIKE THEY SAID,STILL NO REFUND NOW THEY ARE SAY 10 TO 14 DAYS,WORST COMPANY I HAVE EVER DEALT WITH,BUT I WILL NEVER AGAIN,NO CRICKET FOR ME EVER,IT IS JUST WHAT THE NAME SAYS CRICKET,CROCKET,CRUCKET OR WHATEVER!!!!!!

    ctr27800 8/31/11 4:22PM
  • hi! cricket is the best among the rest...if you dont have enough badget or and its a must for you to have minutes in your phone.. they will provide credit and the customer rep are very friendly..mostly cust service from the philippines

    miggie 8/30/11 12:42PM
  • I contacted Cricket home office to advise them that one of their subscribers was abusing their user policy by spamming me with text and telephone messages. They will not do anything about it. They told me to go to my local law enforcement or phone service; i.e., I should do their work for them. It is their customer. So I am going to FTC.

    Ann 8/25/11 1:34PM
  • Absolute worst customer service. I had a service issue where I could not recieve incoming calls for just a little over 3 weeks, and Cricket customer service could not fix my phone. I had visited serveral stores to no avail. I finally came into luck, and found a corprate store who had to change my phone number, to basically reset my account. I had to order new buisness cards though, but at least I could get phone calls in. When I called in today to see if they could credit my account for the trouble, and not having full service for the month, they only offered me a $15 credit towards my bill. After I told them I wasn't satisfied with the credit, and didn't think it was fair - she told me that I can extend my service for 7 days if I couldn't 'afford' my service. What an insult! I asked to speak to a manager, and supposedly one got on. She was rude from the get go, and had a terrible attitude. I couldn't understand her accent, and was having a very hard time understanding what she was saying. I asked her to repeat something, and it sounded like she thought I was on hold, while I could hear her talking bad about me to her co-worker laughing telling her about the phone call. When she came back to the phone she sounded all cool and collected.

    Her name she gave me was Ann, and her rep ID she gave me was 2411.. she said she was a manager. I hope that I am able to find somebody to listen to this phone call and put Cricket on blast, because this was uncalled for. I am finding a new service provider asap.

    kylecolorado1 8/24/11 2:38PM
  • I had my account interrupted today after paying for a months service. I called customer service and finally after speaking with some guy that i couldn't understand and trying to explain my situation to him I got to speak to a supervisor. Supervisor looks at my account and tells me that my service was interrupted because i didn't pay for service in the month of June. I told him that I shouldn't have to pay for a month when i didn't use the phone for that month and he tells me that even though I didn't use it I am on a month to month plan so it must be paid. He then tells me all he can do is credit me 10 dollars. He also told me that it states that i would have to pay for the month in the terms and conditions which it was but when i bought the phone and had it activated why is that information not told to me?

    Largene 8/22/11 8:34PM
  • my fone is AWEFULL; it doesnt want to call text or recieve calls and im paying for this NO GOOD service?

    Cricketbuzkill 8/20/11 11:20PM
  • Problem: My wife’s phone does not receive some calls nor can she pick up the voice mails that are left for her. She is in Iowa on a road trip and we live in Colorado.
    First tech support contact.
    Cricket tech support (Nicaragua): you drove out of your home town? Hit *228 whenever you drive out of town and this will reset your phone.
    Me: You have to be kidding, how do I know when I have driven too far from my home town?
    Cricket tech support (Nicaragua): it does not matter how far you drive, you have to hit *228.
    I text my wife hit *228, still few calls and no voice mail.
    Second tech support contact same problem.
    Cricket tech support (Nicaragua): the accent is too heavy to understand the technician, I hang up.
    Third tech support contact same problem.
    Cricket tech support (Nicaragua): can you take the battery out, restart the phone and hit *228 and then tell me what you see.
    Me: no, the phone is in Iowa.
    Cricket tech support (Nicaragua): silence.
    Me: do you know where Iowa is?
    Cricket tech support (Nicaragua): no.
    I text my wife take the battery out, restart the phone and hit *228, still few calls and no voice mail.
    Forth tech support call same problem.
    Cricket tech support (Nicaragua): you can’t make calls in Iowa; it is not in our coverage area. You have to pre-pay for roaming.
    Me: I text my wife call Cricket and pre-pay for some roaming.
    Wife texts me: Cricket does will not allow her to pre-pay for roaming. I have to do it for her.
    Fifth tech support call same problem.
    Cricket tech support (Nicaragua): your wife is not an administrator on this account. She is not allowed to pre-pay for roaming.
    Me: can I pre-pay for roaming for my wife’s phone?
    Cricket tech support (Nicaragua): yes, do you have your wife’s phone?
    Me: no, it is in Iowa with her.
    Cricket tech support (Nicaragua): silence.
    Me: do I have to have her FedEx me her phone so you can credit my account so she can user her phone?
    Cricket tech support (Nicaragua): confused mumbling.
    Me: do you know what FedEx is?
    Cricket tech support (Nicaragua): no.
    Me: please credit my wife’s phone so she can use roaming.
    Cricket tech support (Nicaragua): I do not know if this will work if you do not have her phone. I have charged you account, take the battery out, restart the phone and hit *228.
    Me: I text my wife that I have pre-paid for roaming, take the battery out, restart the phone and hit *228. That evening she calls me and says she still is not getting voice mail.
    Sixth tech support call same problem, but not as many missed calls.
    Cricket tech support (Nicaragua): we need to reset your voice mail but you are not in your home town, this may not work.
    Me: what difference does it make where the phone is when you reset her voice mail?
    Cricket tech support (Nicaragua): this is the procedure.
    Me: reset the voice mail please. She was right it did not work.
    My wife arrives home from Iowa.
    Seventh tech support call same problem, but not as many missed calls.
    Cricket tech support (Nicaragua): we need to reset your voice mail. This may erase any voice mail in your account. I will reset your voice mail. Give the account two hours and hit *228.
    Eighth tech support call same problem, but not as many missed calls.
    Cricket tech support (Nicaragua): we can’t help you. You have to go to a store.
    My wife goes to Cricket store, same problem, but not as many missed calls.
    Cricket counter support: You should not hit *228, that screws up the system. We will reset your account. This wipes out her out going message and still no voice mail.

    a 8/18/11 2:49PM
  • Cricket Communicaitons became the first phonw service i went thorugh and after being screwed over with paying my bill online, they wouldnt give me the extra money that was paid. I think its pathetic and sad that they dont reimburse money that isnt due until the next month and I will make sure to warn anyone who signs up with these scammers. Thats probably why there the only phone company that allows a fourteen year old to get a phone its because they know just how easy it is to cheat young minors out of there money.

    College Girl 8/18/11 10:11AM
  • poor email connectivity, dead zones in the Houston area where the phone plainly does not work and now regular users are not allowed to load photos on facebook! that did it, I changed companies after adding $45.00 to my pay-as-you go phone only to find out that after switching to another company they would not reimburse me the unused money. That is just a confirmation of a cheap company culture and a cheap product. I should have expected it, but I hoped they ran their business like most people, with integrity. Goodbye Cricket! thumbs down!

    BlueGardenia48 8/17/11 6:34PM
  • I used to be the spokes person for Cricket for a couple years. Then I lost all data on my phone in a power surge. Cricket had no way to recover my info. I paid my bill a few days earlier than my cycle and ended up going to sprint because they back my info up. Because I switched to another carrier they will not refund the money that i used to pay my bill, that I didnt even use 1 day of. They are to me the most unbusiness like, unethical company that I know of.

    alykin 8/17/11 10:11AM
  • HORRIBLE COMPANY!!!!! You can't get to a customer service agent for nothing! The automated system will hange up on you and will not forward you on to someone!!!!!

    lashell0 8/17/11 9:17AM
  • we have insurance on a $200 phone, daughter went in somewhere in el paso tx. told the salesperson she had insurance he went and sold her a downgraded phone and changed the name on the account. I have made several calls bottom line is now they are requesting the serial number which they have when we activated the phones. did this salesperson which by the way they are the WORST sales people on the planet. did he set a friend up under my account. but we are getting the runaround bigtime!!!! CRICKET SUCKS AND I WILL TWITTER TO ANYONE WHO WILL LISTEN. poor business management on there part. they want a serial number the dumb ass salesperson tookher phone SO how are we to produce that number??????? screw el paso tx cricket phones!!!!!

    gina 8/16/11 5:35PM
  • my mother-in-law was cheated out of 15.00 yesterday and 1 month free service she was on her daughters account and my mother-in-law didnt know her daughters service was being shut off now my mother-in-law is out of 15.00 and 1 month free service. i think this is wrong i called customer service and they did not help me in anyway they said for us to take it up with the man at the store we did to no consilation i think this is so unfare who has 15.00 to give away to anybody???

    swetdi 8/16/11 3:03PM
  • HALLELUJUAH!!! Thank goodness I found this number! CRICKET is a joke!! You will end up in automated pergatory if you call 1-800-Cricket. Thank you to the OP!!

    WishIHadAnotherProvider 8/16/11 11:25AM
  • I received my phone on 8/12/11 and tried to get my old number ported. Was told to call back in four hours because they were having system updates. Called back in about 2, told to call back in 1. Called back in 1, told system was still updating. Called again, 5-1/2 hours after the first call, was told their system was still updating. I asked for a supervisor, because at this point, I'm extremely frustrated. He told me that the updates wouldn't be finished until the next morning. When I challenged him that this was the third or fourth explanation in as many hours, was told "oh we just got the message a few minutes ago". Riiiight. Waited until the afternoon to call again today, 8/13/11, was told that they could START the porting process, but that it would take an additional SEVENTY TWO HOURS to finalize rather than the "up to four" that the voice message tells you before you actually get to a live person after pressing 1 umpteen times. Um - that's 8 days including the day I've been trying to get the phone # ported. So I tried going into a bricks and mortar store, and the manager said "oh yeah, we can get that done in 30 minutes". It won't take 72 hours? "No - we can finish it in 30 minutes". I'm even willing to pay for this, and he then refuses to help me, saying he "doesn't want to get involved". What?? Sound like this guy has an issue with people buying phones online BECAUSE THEY'RE CHEAPER THAN YOUR STORE, and then punishes anyone who comes into his store for help. Way to encourage repeat and referral business, Cricket.

    It's ABSURD that you can buy a phone and then can't port your old number because their system is updating?? Oh yeah, I was told that the system had been updating since MONDAY. So if it's going to take an additional week to port my number, their porting system will have been out of pocket for 2 weeks. Sounds like Cricket needs a new IT department among other things. I'm appalled that a store manager said he could accomplish what the porting department couldn't, then refused. So either he's a lying sack of dirt, or just a turd.

    I waited 9 months for my old carrier's contract to expire so I could switch. Well, in 24 hours, I think 5 or 6 chances to get it right is 4 or 5 too many.

    I'm returning the phone for a refund. I'm crossing my fingers returning the phone isn't as big of a headache as trying to port my old number. When I switched from T-Mobile to then Cingular 7 years ago, the switch of the old number was instantaneous, so why does it take a week for Cricket to do the same thing?

    One other thing - interesting than when you call and order the phone, you get a normal American English speaking person with no accent who is very helpful, very pleasant. Then when you need assistance, you end up with an overseas call center with heavily accented people who can't help you, and don't appear to know what they're doing.

    NOTaCricketCustomerEverAgain 8/13/11 2:32PM
  • I received my phone in the mail on Tuesday at 5:00 PM. I called to get my old number ported to my new cricket phone, and of course their system was down. I was told to call back in 1 hour, which I did at 6:00; 7:00; and 9:00 PM, same story. I called Wednesday Morning, and got the same story each time I called. It is now Thursday morning, and they still can't do it. I am really frustrated. I never had customer service this poor.

    Kat 8/11/11 6:23AM
  • Cricket will not let you cancel your service. You have to talk to a recording. Either pay or call back later. They will bill you for two month at a time with reconnection fees. They will steal your money and make your life miserable.

    Ronnie Hossain 8/8/11 6:59PM
  • Set up a bridge pay, where I pay $51 now and then 99 on the 10th of the following month(3 lines) Put $75 dollars on my pre paid visa to pay this exact bill. Gave my credit card number to my wife(because i'm at work) and she is the main person on the account. So they ran my card for $51 then they told my wife they needed my consent. Put me on three way speaker with my wife and the customer service rep. The rep told me to give him my credit card info again. My wife told him she already gave the info and you ran it. The rep said he did not run it(but he did) He tried to run it 2 more times and I only put $75 dollars on there so of course it wouldn't clear for another $51. So on my online credit statement it shows it cleared for $51 and declined for $51 twice. They had me fax over the credit card statement which I did. Now it has been a week and nothing. HORRIBLE, HORRIBLE SERVICE. Can't even talk to a customer representative.

    jbeagle 8/8/11 3:43PM
  • They are the worst! I have been on the phone with 13 people in the last 24 hours trying to get a problem resolved. My text messaging is not working and nobody has been able to correct the problem. I have been told several different ways to try and correct and several had 8 or more steps to try, which never work. Also trying to understand the accents is even more frustrating! Another issue is you are unable to reach a representative in the USA. If you ask for a rep in the USA they just keep telling you to keep calling back until you reach one, which NEVER happens! Believe me I tried NUMEROUS times. The problem with the text messaging is not the first, but will be the last! I will be pulling all three of my phones and will be looking to either Verizon or AT&T!

    Anonymous 8/6/11 1:12PM
  • CRICKET DOES ABSOLUTELY SUCK WHEN IT COMES TO CUSTOMER SERVICE.. ONE WAY TO EASE THE PAIN IS TO ALWAYS DEAL WITH SOMEONE IN PERSON. GO TO THE SAME STORE ALL THE TIME.. GET THAT PERSONS NAME. GET TO KNOW THEM PERSONALLY.. ALSO.. IF YOU HAVE MORE THAN ONE PHONE THREATEN TO TURN THEM OFF... IT WORKED FOR ME.. SOMETIMES IT MAY BACK FIRE SO JUST BE READY.. I HAVE 3 PHONES.. I CALLED AND TOLD THEM TO TURN OFF TWO OF THEM THEY OFFERED TO SUSPEND THEM FOR 30 DAYS.. I SAID DO I STILL HAVE TO PAY. SHE SAID YES.. I SAID. WHAT THE GOOD IS THAT GONNA DO ME. SHE SAID HUH. I SAID NEVERMIND....

    JUST TURN THEM OFF.. SHE CAME BACK TO THE PHONE AND SAID I WILL GIVE YOU ONE MONTH FREE ON BOTH PHONES... NOW THATS WHAT IM TALKIN BOUT......

    FREE PUYSSY(MY CATS IN JAIL) 8/2/11 9:38PM
  • I was with them originaly for a month on the dollar a day plan and was happy with the simple plan but i was nickled and dimed for every single little thing and wasnt informed about the non existent fine print. so i upgraded to the 35.00 /mo plan, same thing. i payed 70.00 for two months and 2 weeks later i was informed that i was at a 0 balance. a called customer service about the issue and was hung up on. this happened 7 times and finally was patched through a rep who barely spoke fluent english and the problem wasnt resolved after 3 painstaking hours. so finally i called cricket to terminate my account and was hung up on again upon telling the rep what i wanted. The service is unacceptable and one will be paying the same amount as verizon except without exceptional service. Cricket maintains low bussiness ethics and has no respect for its customers. CHOOSE ANYTHING BUT CRICKET!!!

    60530984 8/2/11 10:56AM
  • worst wireless provider evarrrrrr! they run you around in circles.

    Anonymous 8/1/11 2:12PM
  • just an FYI about calling Cricket, you will not be able to talk to a live person if your bill is past due, or if you are are on a Bridgepayment (a partial payment that allows you to have another 7 days to pay the balance. If you hear a recording about high call volume and it asks you to call back later or visit the website, DO NOT HANG UP, the system will not disconnect you. Know your last 4 of SS#, zip cope and birthdate. it has to match what has been entered into the system. If it was entered wrong, go to a Cricket store, show your ID and have them corret it. If the system asks you to tell it how it can help you--say "disconnect service" and if you are to punch numbers go for the technical support options. By the way, our cs reps speak perfect English, better that you or I, its the dialects that can be hard to understand. In dealig with Cricket it is best to do so in person, find an authorized dealer and calmly and clearly explain the problem. Use that location exclusively, visitng several different locations and making many calls compounds the problem.

    Wichita Cricket Dealer 7/29/11 8:36PM
  • Cricket is without a doubt the ABSOLUTE WORST SEVICE IMAGINABLE. I have spent over 2 hours on the phone and I can't get hold of a customer service representitive that I can speak with. All I get is the automated system that hangs up on me without allowing me to speak to a person. I paid my bill yesterday using this system, and now my service is shut off. I hate having to deal with these idiots. I have worked in customer service most of my resent life, and have never experienced any business the doesn't give a flip about their clients. I am done with these clowns don't sign up with Cricket unless you want nothing but problems. They truly suck. Richard

    Richo 7/28/11 4:55PM
  • Cricket has got to be the worst phone company in my opinion... Can't ever get a customer service on the phone to pay my bill nor did the website work for me the last two months!!! Still trying to pay my bill at this moment but not getting a option to talk to a live operator! To the hell with cricket! "DON'T USE THIS SERVICE EVEN THOUGH IT SEEMS CHEAPER!!!!"

    cricketmad 7/28/11 1:10PM
  • The takeover from Pocket was horrible. Misleading, to a point of fraudulent statements and offers. Corporate stores (San Antonio, TX)have terrible customer service. Call center is all scripted. Had to explain numerous times a problem and since wasnt in the script it was not being addressed. To top it off, the new phone (MUVE) I had to get has preloaded, permanent pictures as the 'lock' screensaver that are appealing to maybe street thugs. Will be switching to another company by the end of the first month.

    FlyFishLady 7/26/11 5:30PM
  • I HAVE A CRICKET PHONE AND THE SIRVICE IS OK BUT THE CUSTOMER SIERIVE IS TERRIBLE. IT IS A SCAM TO BUT THE PRE PAY CARD IF YOU HAVE THE ANDROID CRICKET SERVICE. THE CARDS YOU BUY WILL NOT REFILL THE ANDROID SERVICE NOR WILL THEY REFUND YOU... SO YOU GET STUCK PUTTING THE TIME IN YOUR FLEX ACCOUNT AND SPENDING IT WITH CRICKET OR CHANGING YOUR PHONE NUMBER AND PLAN PLUS A FEE...

    AVOIND CRICKET PHONES AT ALL COST..... UNTIL THEIR CUSTOMER SERVICE GETS WAY WAY WAY WAY WAY WAY BETTER.

    METOOFORYOU 7/25/11 1:28PM
  • i recently cancelled my cricket phone but kept the wireless broadband,,,the phone issue was that cricket kept adding mobile internet to my phone although i did not request it..at least onct a week this would happen...i would call and they would remove it from my phone acct..one rep said maybe i pushed the internet button on my phone, but i never did,,nor did i ever get a confirmation on my phone screen..one time they added callback tones,,nor did i order that...the wirless brodband is ok but the phone seervice sucks....please put english speaking personal on your service line...there needs to be a way to stop add ons...if not requested

    chuck 7/25/11 7:38AM
  • I ORDERED A PHONE FROM CRICKET ON JUNE 02,2011. I RETURNED THE PHONE, CRICKET RECIEVED THE PHONE BACK ON JUNE 14 2011 AND I HAVE NOT RECIEVED MY 171.00 BACK YET. I HAVE TALKED TO MANY MANY MANY OPERATORS AT CRICKET AND NOTHING HAS HAPPENED YET I NEED MY MONEY AM GUESS I WILL CALL THE COOPERATE OFFICE AND SEE IF THAT WILL HELP ME GET MY MONEY BACK.858 882 6000 THIS IS THE NUMBER THAT CRICKET EMPLOYER GAVE ME, WELL I'LL SEE. CRICKET SERVICE IS JUST ON THE BOTTOM OF THE POLE. MAYBE I SHOULD CONTACT MY ATTORNEY

    I NEED MY MONEY BACK 7/24/11 5:11PM
  • My experience with cricket was very unprofessionable because i paid my phone bill in full and they would not help me get my phone to where i can make phone calls. I would not recommend going through cricket to any one.

    myles repperoll 7/21/11 1:43PM
  • they dont help you, the manager is not there i been 4 timas to the store,and the only thing was to get me out of lifeline, $10.00 of, i dirent care about at, i wanted my phono they wanted to keep it for 4, to 5 days, they didrent explain at i could get my phono back only geting out of lifeline i think ats the name, so i had to take a two lines afther i did at they told me to get of the lifeline, and got my phono and had to pay for a nother phono,i dont think what she did and the manager it wasent right,and i had to pay $72.00 dollars, and thean $ 23.00 to turn on mins,, plus the time at i have been there going back and fordt, the place is in , retailsales representative
    cricket comunications.in
    2650 n, naragansetl Ave chicago ill 60639
    (1847- 315- 9768 i went today and brittany help me alot,and today i had to go to the store because the number they gave me yesterday ,today was not valid, went to the store again they put a nother number, way so many things, i told her give me my money back is been 4 days having the same problem, and gas, is very hight, by thank you

    cricket 7/21/11 11:49AM
  • I have been with cricket for way too long. I agree with everyone else in that they lure you in with a cheap plan but you make up for it in equipment. You may save $20 or more a month but you have to buy two or three phones a year. Don't bother with insurance its a waste. I took a phone in that stopped working after three months and was told that there was water damage. I removed the cover and showed the girl that the water strips in by the battery were still white and not red at all. Then she looked at the bottom of the phone and said it was dropped. I told here it wasn't and she said that there was white scuff mark on the bottom of the phone. I replied that it was my light for my bluetooth. She ran out of premanufactured responses. I feel sorry for some of the people in the stores because they have to be polite and friendly while not giving you anything especially not good customer service.

    bahs13 7/20/11 9:45PM
  • When I call cricket wireless, and try to make a payment or have a problem with the phone, and it gives me two or three different numbers to press for example 1= make a payment 2= cricket broadband internet 3= costomer help. It kicks me off when we say our zipcode or type the 6 ditgets of birthday or the last 4 didgets of SSN and still problems please fix it God bless

    J100 7/20/11 7:21PM
  • cricket is a bad imitation of a company the tecnitions are soch my order eas purchase on the 16 is the 20 of july and the order of pert has not bin dane cos they enter ron acaunt # to beging
    my tenporari number is 240-5502542 if the"tech"wanto seeit bullchet.of bussines

    norberto villegas 7/20/11 12:11PM
  • So disappointed in the service. False promises are made. Phones are not answered at stores. The Aurora store wished me Happy Holidays in their message on July 20th! Employees don't return calls as promised from the Elgin store. I was put on hold for 27 minutes. Yet, all my phone bills are paid on time despite the fact that I cannot even receive texts on my phone unless you are a Cricket customer! If anyone files a class action suit, count me in! Maybe the media should do some investigative reporting on Cricket!

    Deb 7/20/11 9:37AM
  • I received my phone on Monday the 18th. I was told you could activate it by pressing *228. I did this and the message came back sorry we are not able to activate. I call the 866 number on my packing slip and they tell me my account is locked to please visit a store. No problem a store is just down the street from me. I go there and they do a bunch of checks and inform me that my account is locked and there is nothing they could do, and that I would need to visit their coporate store. Not happy but OK I go to their coporate store wait about 1/2 hour to be seen tell them my account is locked. And they do whatever it is they do and inform me that my account is locked and their is nothing they can do, but come back tomorrow if it does not unlock itself (really don't know why I would come back seeing as they said there is nothing they could do)Anyway it is now today and I call the 866 number again tell them the account is locked, plus I never received a telephone number via email. They do some checking and let me know my account is locked wait 4 days and see if it unlocks. Call the again in 24 to 48 hours...Why? Mind you now they have debited my account for all their money. So...BEST CUSTOMER SERVIC EVER! (Sarcasm intended)

    cckins 7/19/11 9:01AM
  • You buy the equipment, they lie to you about their service. You are free to move on to another company, but you just got suckered into pay $300 for a phone and modem. For example you will not ever get to download all the stuff they say you can from the internet. If you download even one video they treat you like you’ve done something wrong. You pay now $65 for the equivalent to dial up speed 15 years ago. However their system calculates your usage is way off and the modem does not turn itself off, unless you are actually want to use it chooses to go dormant. otherwise it keeps adding up using time. It is horrible.The phone and the service does not work, dials wrong numbers, sends people multiple texts over and over and over, your voice mails sound garbled if they are there at all. I wrote to BBB and Cricket just repeats what you complain about and then says it’s too bad, no refunds and BBB closes the case because Cricket “understands” your complaints. The customer service is horrendous. The people are very nice and polite, but they don’t know what to do for you and have canned responses. Everything boils down to you having to find a corporate store, which are few and far between, and driving there. I’ve made about 6 trips now, spend at least 15 hours on the phone with these people. I’ve only had service for 3 months. They know they’ve screwed you once you buy the equipment because unless you want to just eat what you spent, you keep the service hoping it gets better, but it doesn’t. All the problems that were there 3 months ago are still there.I have so many complaints about this company I cannot begin to get it all down here. Also, unless you speak Arabic, you will not understand a word they are saying and if you call from the phone you got from them, using their service, you can’t hear them anyway.

    If anyone gets a class action suit going, please start a web page or facebook page so I can find you. I will take part.

    trp 7/18/11 10:59PM
  • OKAY...so since when is the Carribean a clearly speaking English country. I want Cricket to have a call center in the USA main body of our country. They lure you in with American sales people. Why don't they have their sales team in India..where they say their names are Sue or Bob when you know they are probably names we can't even pronounce. I am calling the State Attorney for Missouri today and there are 2 other commissions that I am calling. This company needs to be taken down. When I first started with Cricket the customer service was much better. They had their call center in the USA. I guess...cheap is as cheap does.

    Woodslark 7/18/11 6:34AM
  • I am sick of talking to people that are not in the USA. I have a hearing deficit and I find it VERY difficult to understand their speech. I have found them very rude. I am going to be reporting this to the Missouri Attorney General. Cricket is determined that they will not give their customers access to an American. The only American's that you can talk with are salesmen. After they have sold you the phone and plan you are on your own talking with the foreign Customer Service Reps. They have no idea what they are talking about. I am angry and feel used by this company. I would urge EVERYONE that is unhappy with this company to contact the Attorney General of your state. When they receive enough complaints they do investigate. I was told I should have known there was a mistake made by their company on my account. I told the person at a Cricket store that I had talked to 3 of their agents on the phone and they didn't know what the mistake was..how was I supposed to catch the mistake. I am angry and feel that this company is just a hungry, money grabbing abusive corporation. They don't CARE about American's!!!!!!!!!!!! I asked one of the foreign people to talk with an American and they hung up on me. SHAME ON YOU CRICKET! Bleed America Dry!!!!

    Woodslark 7/16/11 3:11PM
  • Dear Cricket,

    1) Stop Outsourcing to India. Just stop. I don't understand them. They don't understand me. It may be cheaper for you.. but cost wouldn't be a factor if you took better care of your customer base. Starting with support that speaks their language!

    2) I have been waiting for 2 days for my phone number via email. I've got the order confirmation that says, "MAY TAKE UP TO 24 HOURS." Which I can dig... but 2 days? I can't even check my order or account because both require... you guessed it.. a phone number.

    So I call your support line, thinking it would be simple and quick... Oh, no. No, I get a few nice Indian people who ask me to spell INDIANA and tell me they can't find my location. How lovely.

    Sera 7/15/11 7:14PM
  • do not order online !!! i ordered a phone 3 days ago and they took the money off my card and i still have no phone i have called them several times and they are tellin me it is goin to take 24 to 48 hours to figure out where my phone is although fedex said it was never sent!!!

    stlwife 7/15/11 8:07AM
  • Hello. Today was a bad day. I called cricket from my number 336-965-7653 and cursed them loud and clear in more than their way of doing this to my life. They shorted me minutes like some kind of smart ass devils. I accused them of doing business with devil worshippers or other tamperers. The reason is a very sarcastic recording which was blaring in my ear with no respect the past 4 months on top of this no features even for the one dollar per day made me happy. I added minutes throughout the week, immediately the sarcastic recording which I was going to alter today met head on with my feelings as if Iwas being followed and robbed. which is what happened in this city as I reported to the law I am missing 6,000 dollar of savings near Summit ave cricket phone, meadowview and lee or randleman of whom I have not known personally. I did not want to involve cricket phone but to minimally use the phone with my own payments applied for limited use. I did not gain in life there was no pain but the constant smart ass on the other end of the line, cussing me so I felt with the stolen minutes even a few dollars a few times interfered with my job, finances and other. I blessed them out on a few occassions minimally and asked to have my account credited they did not do it. I kept all of my reciepts and stayed out of their store on purpose. Today I called this number 5550012 thinking it was a temp job line sure I knew I was wrong when the number said cricket directory assistance but to my knowledge after not using the phone yesterday as if it was premediation where I lost a dollar on my own the 4.00 account balance then said 2.00 then I wen toff cussing them and screaming in public. Two blocks from my current place of residence I felt it was a bad bashing of my plans for the day to excel in life. NOt to be killed on the street from theft which Cricket is partially responsible for in Greensboro in my view. So, if you would allow me to get out of the way with my 5.oo to 10.00 per week or so for Cricket not to beinvolved in my job phone calls or life in general I would see to it but where they stole any dollars per week they forced me to be there for a day like today to happen. It is evil to do this towards me including I told them it was attempted murder. There is not way a smart mouthed kiss on the behind is a darn recording that I cannot get along with to hear my balance or add and move on. I do not have psychsocial, homophobic problems related to abuse or killing but the people that tapped my phone, stole and other do . I have reported to the local police what has occurred with this phone. I was wrong for yelling, cussing and mistreating someone provided it was a call to 611 and not a dark room with a killer in listening. I will not use this cricket phone as legal or pleasant as it may be past the summer offcially. I think on the bright side but the dark side abuse was there on behalf of the cricket phone in Greensboro or other. I was respectable to the employees 95percent of the time. I am not protecting the devil out to get me nor am I running from anyones crimes also because of some of this problems which I have reported I had my car repossessed where employers had not called me back as if I di not have a phone or any connections so I was right in saying and cursing them as self defense based upon the US law. Also provided they did not tap my line or trespass on my home in danger now. Alexandra JEffries

    Cricket 7/14/11 9:18AM
  • oh my God, Cricket is the worst ever. I cannot not get my voicemail messages. they keep telling me to try this and that and nothing. I hate them soooooooooooo much.

    Anonymous 7/13/11 5:21PM
  • Sex and Violence
    semmed to be what Cricket is marketing in its stores.While in the store in Little Rock
    I oberved a wide screen tv promoting a Cricket feature, I believe it was called Mauve tv. While there I saw men and women half dressed kissing and rubbing on each other. Then the man starts beating another in the face and blood spurting everywhere. The problem is that the Cricket office generally has a lot of children there while waitning for their parents, viewing this.This does not seemed to be approiate for young children. Besides it sends a message that Cricket condone's sex and violence to the youth of Little Rock.

    Anonymous 7/13/11 10:56AM
  • CRICKET SUCKS !!! I had broadband disconnected May 25, 2011 after paying my bill on line May 24, 2011. I thought by calling May 25 they could help me resolve the issue I was having, which was....after 10-11 months of NO problems I suddenly COULD not get reception. They had me do a few things in my computer...it didn't work so we decided it best to disconnect service. I requested a refund that day of the $40 I paid not 24 hours before and was told I would receive a check within 2 weeks. June 17 I called again and was told she had to RE-enter my info and request the refund again because the first request was closed. She said because I paid with a credit card it would be a refund via a credit to that credit card. Well here I am July 11, 2011 and still no refund and now am being told I may not get a refund even though I paid for service a month in advance!! They told me today it is all handled in the Payment Refund Dept and they do not accept customers calls and the Cancellations Dept cannot even contact them. I am ready to explode !!! Can you please assist me in this matter?

    Chadana99 7/11/11 4:28PM
  • Hey everyone! I am a superviser for Cricket and I thought I might mention a couple things so your view of our company wasn't so bad. :) I hope this helps!

    Yes, Cricket has the worst customer service. I work for the company and I even know that. But there is a glimmer of hope! Later this year we are told that Cricket is going to shut down some of our over seas calling centers in India! They are opening new ones in the carribean and are being trained at the moment. Hopefully, this will fix most of our issues.

    Second point. Anybody who had issues with there bills at the begining of the month is not the only one. It was a nationwide issue. I don't know exactly what happened because that is above me. But I do know that people can get a credit of $5 or $10 to their account if they call customer service and explain to them that they were affected by the billing error. Either you were charged twice for your bill, your payment showed it went through online but it didnt, or it just never happened at all. All of these things will qualify you for a credit. You may need to be pushy and threaten disconnection and they will most likely transfer you to the disconnection department. I don't want you leave Cricket and neither do they.

    YOU CAN ONLY GET THIS CREDIT BY CALLING IN!
    It will do you no good going in to a store to get this credit. We simply can not do it.

    Now I am also sorry that you are not getting the customer support that you deserve in the stores either. If you need support and you are absolutely at your wits end, I am willing to help. I only accept emails and I need a detailed description in order to help you. I have been helping people online for awhile now, but only after they have contacted their store or 1 800 Cricket. (or this phone number here. I didnt even know this number!)

    I will try my best to answer any questions you throw at me!

    My email is: sydthesloth2004@gmail.com (my cricket android phone!)

    Another tip: If you call 1 800 Cricket and want to get through the automated system fast say the word "disconnect" when prompted "How can I help you today?". This will get you into a rep the fastest. :)

    I hope things get better for you all!

    sydthesloth2004 7/7/11 5:28PM
  • Asked them to turn off 1 of 3 numbers....turned off my business number instead, asked them to turn it back on, they said they cant give me the same number! Had that number for 10 yrs. Its how people know me. This one is going to hurt.

    Anonymous 7/6/11 9:23AM
  • Today, I made a payment on my account after is was suspended for nonpayment. My payment was due on July 4th and I made the payment via computer on July 5th and once the payment was made, my phone service was not restored. I called customer service three times regarding the services and they had me turn my phone off and dail *288 for the phone to reactivate. Still, no response. If they did not take my money, I would be leaving right now back over to Boost. This company is is rediculous and they are looking more like a rip off. Don't purchase service from Cricket or you will be screwed!!!

    DewAvia 7/5/11 7:51AM
  • I received a text on my phone that I have a multimedia message and to go online to a certain website to view it. I entered the info it asked for and it said there was an error, but there was absolutely no error. I had been trying to view my multimedia messages through this possess for a month already. Well at this point I called Cricket for help. They said before I can do the process that I am trying to do, I need to go to a different website and register first in order to view my multimedia messages. So I asked how was I supposed to know that from the message that yall sent me that said to go to a website and view it but I really had to go to a different website first and the only way to know that was to call cricket customer service. I pointed that out to the person that answers phones all day for cricket so that maybe they could tell management and get the correct info out there in the form of a text which was there original goal only with inadequate information, so that they could potentially reduce there incoming phone calls for stuff that they already sent text out for with the incorrect info trying to avoid the phone call in the first place. and the cricket phone person kept making excuses instead of resolving the issue with a solution and action to better solve me and other customers, BUT NO!! WHY NOT Cricket are you dense?

    AL Lewton 7/2/11 9:20PM
  • This company must possess the worst customer service on the planet. The store locations I have visited are horrendous as well. They are so messed up they have an armed guard posted.

    First, I don't get bars at my residence. I paid for a phone, I paid for the wireless computer modem and both suck for reception in my area. They put in work orders for a check that they claim is fine. They tell me that I can buy another phone and try it.

    Second, I have spent far too much time at the factory store with programming nonsense (problems with equipment and service) and have had to pay for replacement failed wireless devices. Not only that I had to drive across the city because they didn't have one in stock. I have spent 60 dollars on gas chasing down their problems and have waited in long lines all day for several days on six different trips.

    The worst part was the NEW wireless devices crashed my registry and lost my entire computer having to reload everything thanks to customer service in the Philippines and India that you can not understand a word they say, nor do they have a clue what they are up against most times.

    Right now I am a captive audience but they make Sprint )those I left for sorry customer service) look like gods. I asked for them to make good my losses by at least offering me the buy 3 get one free and they feel I am not worthy of such request after all I have been through. A nightmare!

    Anonymous 7/2/11 2:15PM
  • Voice Mail gives me a 6 digit # so I can not call back 1/2 my messages. When it does give me all 7 digits the variable speed cadence makes me play it back an average of 3-4 times to retrieve 1 #. Have had Voice Mail reset 4 times. I am directed to go to their Store. Their Stores will seldom answer a telephone. I have to call to another city. Customer Service is out of Mexico or some other Spanish Speaking country and I can not understand over 1/2.

    Anonymous 7/1/11 9:40PM
  • Getting real tired of the constant network error on my android= its ridiculous!! Never had this problem with other companies- thinking of switching!

    Christy 7/1/11 7:33AM
  • My husband wanted me to get an updated phone so I would have GPS, watch current TV shows and so on.
    When I got the new phone Android almost a month ago, the phone started going crazy--did not do what I wanted--is very sensitive.
    The workers at Cricket LIED saying I can watch tv, but could not!!!!
    Very mad and upset about that!!
    Wanted to change to another phone and pay the difference, but Cricket said no.
    I tried to complain to the company, but could not to no prevail.
    I talked to 2 different Cricket employees, but they seemed "very clueless" and did not get it at all!!!
    They need to change their return policy.
    Their return policy is VERY STUPID!!!!
    Please let everyone see this. I will possibly have to go up the HIGHER LADDER to get Cricket to make customers, like myself, happy!!! I do not normally complain about anything, but this time I AM!!!

    Anonymous918 6/30/11 11:45AM
  • I can't access my bill online to see what I am being charged for each month. I accidentally made a double payment to the account and cannot view my bill to actually see that I have a credit. The technical department promised to fix this but as of today it is not. I was also told that there will be no more paper bills,which I requested since they wouldn't fix my online bill. So basically I have this service but can't see my bill. Also some of the customer service reps are very rude.

    Anonymous 6/28/11 7:27AM
  • I used the FlexBucket for the first time to make an international long distance call, and had some money in the FlexBucket leftover. Then I get a text from Cricket saying that my FlexBucket funds are about to "expire" and I need to use them immediately. I called Customer Service and asked if the funds could be applied to my monthly bill. Oh, noooooo!! I either have to buy ringtones, games, music or make int'l calls or texts with those funds. This is, in effect, how Cricket steals customer funds. Why I can't go into My Account online and designate those funds to my monthly bill is a mystery to me. FLEXBUCKET BUYER BEWARE!!!

    Frustrated with FlexBucket Funds 6/26/11 4:07PM
  • Cricket customer service sucks. I was hung up on by a rep who did not speak good english before even getting a chance to speak. Then I call back reached a prompt to speak with a rep who I gave my serial# to to activate my newer phone. He told me he was activating the new phone and hung up without another word. Now neither of my phones are working and the customer service # no longer has the prompt to speak with a rep directly. Thanks for no help rep Carlos who serviced 7734418706 on 06/26/11.

    MikeJohnson 6/26/11 12:22PM
  • Ok, I have a real problem here. I bought a cricket crosswave wireless modem thing at the start of the month. I set installed all the stuff it needed and never really got it to work wirelessly. It works just fine if i have the usb cord connecting it to my laptop. The internet worked good enough, not really the 5mb im paying for but understandable due to the distance from the nearest tower around. Anyway the leaves started growing on the trees around my house and it left me with only about 135kbps. Its not worth the 50 dollars a month I have to pay or the 150 dollars I already payed. I want to cancel the cricket plan but then id still stay with 150 dollars wasted and i cant return it because they only accept returns within 3 days from its purchase. Does anyone know if there's anyway i can at least some of my money back? Or am i just screwed?

    wtf do i do? 6/23/11 12:50AM
  • well... as long as the question of knowledgeability applies, not every problem has an appropriate solution, and keep in mind that you have low fees and no contract.
    and for us reps, we tend to do everything we can to resolve problems, but keep in mind that we do not always have the answer to your problems. we're humans too...

    CLOTHESLINE 6/22/11 9:00PM
  • I had the same problem others did. They took 35.00 for my bill 2 days ago and then my phone suddenly stopped being active. Today i got ahold of a representative and all i had to do was call *228 and let it reactivate itself. Still annoyed the hell out of me but atleast now i dont have to switch carriers immediately.
    Hope this works for others.

    Anonymous 6/22/11 3:41PM
  • I hate CRICKET WIRELESS, you can never talk to a live person...EVER! Will somebody pick up the freaking phone!!!!

    SO SAD 6/22/11 8:06AM
  • This company really sucks when it comes to taking care of the customer. We bought a new Hawei Ascend and they can not seem to fix the rate plan so the phone we just spent a lot of money on does not work. They really need to work on taking care of the customers they want their money when the bill is due but don't take care of problems as quick as they do as when they cut off service due to non payment. THEY REALLY SUCK.... SURE GLAD I SPENT SO MUCH MONEY ON A PIECE OF CRAP!!!!!!!!!!!!!!!!!!

    VERY UNHAPPY CUSTOMER 6/21/11 12:55PM
  • Excuses..Excuses..Excuses - That's all you get from this company with absolutley no resolution to any technical problems. I find it ironic that out of almost 500 comments at the time of this posting that there are only 6 comments from employees and they're are all still excuses. We're under stress, changes are being made...yada yada yada. Still more excuses. All of there customer support is out of the US. They all argue with you and give you, again, the same excuses. The give away of what this company is all about id "John", an employee of Cricket who posted on 10/30/10 "Get Over It". That submises every issue I've ever had with this company. I totally agree with the post below from Jayvit. I have had these same issues with my service and only get the "reset" option to try and fix it, which does not do a thing. This company is all about taking money, not making money. If you notice the first question on every menu of 611 when you call is "Would You Like To Make A Payment"....even under the technical support menu. Then if you do talk to someone it sounds like your talking to a digital voice and they have no clue of what you're asking. They interupt and cut you off the entire time. And forget calling Leap Wireless, the owners of Cricket for any resolution, they are TOTALLY worthless and will take ZERO responsibility for their own company or any customer issues. The phones are refurbished God knows how many times and they charge you full price anyway. And finally be forwarned...If you do any ordering online, the Cricket stores are totally worthless. They will tell you to contact web sales. Don't head out to the store for any reason...Plus they're all rude at each store I've been to. Very Disappointing.

    Euro12 6/20/11 5:17PM
  • As I can see from this board I am not the only one who is completely disappointed with the lack of customer accountability from Cricket Wireless. I have been a customer for quite a long time (about 5 years or more) and their customer service has completely gone down hill. I continuously have missed calls, I get voicemails about 8 hours after they were left, I have missed calls where the phone didn't even ring, there are always "Network Problems" when sending or receiving text msgs, and I have missed appointments because of what I have listed, and I get "All Circuits Are Busy" a lot. When I call 611 (customer service), all I get is "We're sorry for that..Let us reset your service by having you turn off your phone, take out the battery, wait few minutes and then turn your phone back on and dial *228". SOUND FAMILIAR??? This is there answer to every single technical problem I have ever had, and YET, it never works or resolves the problem. For my limited needs Cricket has always been a good service, but now they just sell below average "refurbished" phones, get their $45 to $65 every month and don't give a "you know what" about their customers...(BTW- Do they ever sell new phones? They all seem to be refurbished) They are simple opportunists who are going to drain their customers for as much as they can then dissapear like so many other companies do these days. ~~~Raspberries~~

    Jayvit 6/20/11 12:34PM
  • PLEASE READ THIS, IT WILL HELP YOU !!!

    Hi there,
    I have a Cricket Cellphone since a Year now, had a 5 dollar (monthly) insurance for the hole time, after 10 month my usb connector stopped working and the insurance will not pay for it (!) After I get the rid of the Insurance, I tought I will have to pay 5 dollars less but now my bill rised to 5,18dollars more !!!
    My Internetflatrate has also issues, after my monthly payment I have a traffic about 90kb/s for 1-2 days, after that they cut me down to 7-12 kb/s.(Remember the Time with Modems,...56Kb/s...)However the next bad is my international flatrate, my calls were also disconnected after 20-30 minutes.
    Only reason that I still have Cricket is only because of the other providers prices but I will leave Cricket ASAP,..

    Fart_from_heaven 6/15/11 5:35PM
  • I had Criket for only 1 month!!! and that was long enough!!! The service in my area 78247 is the worst every call I made was dropped!!!

    I called Customer Service for assistance & they asked me to take my phone back to where I purchased to make changes...still it made NO difference!! called customer service again....and they said that they "don't" know what's going on in my area. I did not get a refund....and I took my $$$ somewhere else...You get what you pay for!!! This service is horrible...and that's what I GET for trying to save money!

    Angela 6/15/11 1:44PM
  • I HATE Cricket! I'm trying to talk to a customer service agent and I can't! They have this system with this annoying white computer talking man, who don't help you at all. There charging money out of my account even though my phone is cut off. I'm going right back to T mobile or at&t..I wouldn't wish there horrible customer service or horrible phone service on my worst enemy!!!! No wonder why there look at as a joke. I totally agree.

    CricketISTheWorst 6/13/11 3:58PM
  • i bought a phone in december nd never really used it i finally wanted to get idt back on nd they said they then gave my number away to someone else ! im likw whatttt how is that possible so then they said i had to buy another phone to get a plan.

    bbycakes! 6/12/11 3:26PM
  • abut 2 hours i called+611 about 10 times, and one of the employees told me they are not in the U S A , i asked if they know how to correct me problem , with out the use of a computer, no , they need a computer give them knowledge, this time it did not help .i still have problems. do your best to communitate with . you also need a computer???? i hung up on some of your employees. because i did not under stand their english. .i sake for sopervisors, michell was the only person who called levie ( supervisor ) after i asked for her name. thank you raul why do we have to check agreement. also you all dont have useing my credit card, when payment is due

    Anonymous 6/12/11 1:38PM
  • My problem with Cricket is this lost my phone receive a refurbish phone can someone contact me & tell me why it has been refurbish 4xs why is that when i had to pay $.85.00 fot my deductable have been with ur company for almost. 2yrs

    upset in philly 6/11/11 7:32AM
  • I just became a Cricket customer,I do not like the service. When someone calls me my phone rings at least six times before i even get the first ring.My family,friends and even my doctor can not reach me. How can I CHANGE THE NUMBER OF RINGS. My phone is the Huawei M750

    mayde9696 6/10/11 12:24PM
  • I went to the cricket in westjordan ut the jordan landing store the store manager was very rude Jammi was her name she treats customers like crap she thinks she is better then anyone

    jankrebs1978 6/8/11 6:48PM
  • cricket screwed me too. I bought a phone on-line at a special price. i paid for phone a activation service. after i recieved the (over night) phone 3 days later..haha, i was told that i had a lock on my phone 24-48 hours..not told to me up-front..just dial +228 and phone will be activated, I was trying for 3 hours to speak to a rep. and thay were all from another country.. saying "I'm so sorry..but i can't help you!! call back in 2 days.. HELP!!!

    Don4 6/7/11 4:43PM
  • why pay insurance when you have to have 5 complain in front service people for them to let you exchange it. The insurance sucks.

    Anonymous 6/5/11 11:45AM
  • well my parents bought me this android phone last night and the guy told them that its was going to be done in 4 to 6 hours and it has passed like 17 hours and nothing what the hell its going on i want my phone right now

    miss.kc 6/5/11 10:50AM
  • Have been Cricket customer since January 08. Bought a new LG Optimus that had a $50 dollar rebate. When I looked up my rebate status, it stated that I didn't qualify because my service had been suspended for non-payment. Not true. Went to local Cricket office and the CSR called the rebate center and even she wasn't able to convince them. Have now written a letter to the President of Leap Wireless who owns Cricket. Obviously the President won't read it, but.....someone will. Here is that address: S. Douglas (Doug) Hutcheson President, Chief Executive Officer and Director
    Leap Wireless International, Inc.
    Cricket Communications, LLC
    5887 Copley Drive
    San Diego, California 92111

    Will keep you posted.

    ROKWUD 6/5/11 8:26AM
  • Cricket is beyond ridiculous with the customer service! I think its based overseas cause every damn person i speak with has an african, arabic, or indian accent... I havent been this frustrated since i went home without gettn any after prom.. They make it impossible to speak to someone no wonder their seen as a damn joke!! Cricket should hang it up!!!!

    Anonymous 6/2/11 4:52PM
  • well the customer service is anything but pleasant, i have had nothing but problems, i got the android plan yet i cant access my apps, internet, pictures etc. so basically i am paying 55.00 a month just for talk and text, and the text? when i send a text the recipient gets 4-5 of the same texts from me which is more than annoying! my phone became "corrupted" whatever that means? i paid $250.00 for a smartphone and now its corrupted? i switched phones they activated my touch phone and yet my slider phone still recieves texts and calls, so somedays i get no calls/texts becuz it goes to a phone that was suppose to be "DEACTIVATED" so please folks opt for a name brand company, i understand crickets cheap etc but you'll have MORE problems in the long run! T-MOBILE I MISS YOU AND IM COMING BACK TO YOU BABEEEEEEEEEEE

    PLEASE READ 6/2/11 9:15AM
  • my muve music wont work i call i went in any it still not fix and i had my phone for 9days now

    nenadoll 5/26/11 1:56AM
  • Having just moved to a nearby location within the same service area, I was stunned to learn that Cricket wireless does not work in Aurora, CO. For this non-service, I am paying almost $70 per month. Cricket "service" is just as bad as AT&T wireless internet, for which I am also paying almost $70 per month for NO service at all... And of course, neither company will answer questions, reply to emails, an hand up on me when I do reach a real person. Please help me Qwest or Comcast!

    cealemelag 5/25/11 7:54AM
  • Ordered a phone for my father who is living in another state. Sat on hold with customer service for over an hour, after speaking to multiple people including a service specialist he assured me the phone would be able to be activated. I hung up, called my father and told him what the specialist said. Even after following the instructions, phone would not activate. Called back asking for a refund, and was told no refunds could be issued, even though it says right on the box the phone came in, a full refund would be issued if returned within 30 days. Terrible customer service, and company. I Gladly take the 70 dollar hit just to ensure that I can tell everyone I know never to use this company

    LasVegasAnnoyance 5/24/11 12:40PM
  • To port a number over, you have to go through several manual steps (basically they flip it & the rest you have to fiddle with things on your phone to do yourself). Not a problem since that stuff is easy for me to figure out. Getting them to take a bridge payment WITHOUT talking to a real person is another matter. 100% false advertising on their site. You can NOT call the 800# to pay, it says to go to a local store - not happening. I like computers, hate people. I wouldn't sign up things online if I wanted to talk to a freaking person. Morons can't code their IVR for crap - they NEVER should've brought their call center & IVR in-house... Indian accents - can't understand them, STOP OFF-SHORING!

    Anonymous 5/24/11 11:16AM
  • CRICKET WIRELESS IS A VERY BIG DISSAPOINTMENT, I SWITCHED OVER TO CRICKET FROM T-MOBILE ON A SUNDAY, NEEDED MY PHONE PORTED THE NEXT DAY(MONDAY) BY FRIDAY MY PHONE NUMBER STILL WAS NOT PORTED, EVERYONE I TALKED TO(WHICH I CALLED AT LEAST 60 TIMES AND NEVER TALKED TO AN AMERICAN) LIED TO ME, "IT WILL BE DONE IN 2 HOURS" IT WILL BE DONE IN 4 HOURS" LIE AFTER LIE AFTER LIE, WENT BACK TO T-MOBILE WITH THE QUICKNESS!!!! WILL NOT RECOMMEND CRICKET TO ABSOLUTELY NO ONE!!!

    ONE DISSAPPOINTED CUSTOMER 5/23/11 9:51AM
  • Every since I have had this service I am not pleased & can't depend on your service. This is my second phone I went thru hell the first time trying to get another phone. I hestitate going back to any of your stores to talk with another one of your representatives because they have the tendency to put me on the defense as if its my fault that your equipment & service is defective. Now, my 2nd Cricket phone goes dormant. As soon as I sign on it's dormant. This is not acceptable! I have to travel with my phone as my point of contact. I only wish for another phone that you guarantee will work no matter where I am. You have the nerve to charge me for another phone. You should be more accomodating to your customers. But, its evident that your company don't value it customers on our money. If this substandard service continues, I am forced to have my payments go DORMANT! That means to you Cricket, no service = no more money from me. I will file a complaint with BBB on 5/23/11. I hope to hear from you ASAP I work the 2nd shift and travel at night alone. I also am travelling out of town this Thursday. I pray your professional ethics will kick in & you will expedite this matter.

    C. Mosley

    C. Mosley 5/22/11 8:05PM
  • I too have not had a good experience with Cricket.I would never recommend them to anyone. Their Customer Service is the worst. I was told by one CS person that
    they couldn't find out why I was getting
    eroneous text messages from them. So I said
    and your Customer Service? They said yes,
    but they couldn't find out why! To that I said a few choice words & hung up.

    I have problems even using my Blackberry in my own home. Yeah I guess the old addage "You get what you pay for" applies
    here. Oh to have Sprint again! Never a problem. My boss wanted to save money!
    I have a Blackberry Plan so I need to get e-mails etc. Yeah Good Luck with that! I am seriously considering trying mayble T-Mobile, we just want a no Contract Plan.
    DON'T GO TO CRICKET!! I've got to take a trip to Alabama & Georgia in September, I'm told it is really bad over there. I may try to change to another carrier before I go. Sorry Cricket!!!

    Ambrosia 5/22/11 5:43PM
  • From the very beginning I set my payments up as auto pay on my credit card. No problems for several months. Now, over the last two months my Cricket wireless broadband goes dormant. As soon as I sign on it's dormant. This is not acceptable! I've already spoken with customer service and their suggestion was to unplug the A600 Cricket USB broadband modem from the port, reboot my computer, and reinstall Cricket broadband. Every time??? If that's the solution, then you must be crazy! I have to travel with my laptop and need access to the Internet at all time. If this substandard service continues, I am forced to have my payments go DORMANT! That means to you Cricket, no service = no more money from me. Gotta end this comment before my wireless broadband service flat lines!

    HollyHill 5/22/11 11:58AM
  • Like so many others I bought a phone from mycricket.com and this resulted in my account being locked in ERROR and it's been 13 days and no resolution. YET they keep taking money out of my account! The reps in India cannot help and have no idea how to do anything but apologize profusely (yeah that quit working for my ex as well Cricket..word to the wise an apology ONLY works if you change your behavior!) and tell me they will escalate my issue...for the 500th time.

    I'm changing carriers, stopping payment, and telling every person I know how awful service is with Cricket. NO amount of discount is worth putting up with NO SERVICE due to a Cricket error that they do not know how to fix!

    Josephine 5/20/11 3:53PM
  • I have very bad experience with Mycricket, first I order family plan over the phone and lady told me that I will get the mail-in-rebate , after receiving the phones and tried to apply for rebate they said that your area doesn’t have any deal like that. Then I have auto payment every month but last month they charged me twice. I called my credit card company and dispute the one of the charges. Now my phones are not working and there is no way to contact with customer service. I think government should take action on it. They are just thieves.

    Kami 5/20/11 1:06PM
  • Another update: After another 1 1/2 hours on the phone - TADA - My account is still locked!

    That is 12 days! I filed with BBB and am off to file with other bodies. I had the 17th person (a Floor Supervisor this time) swear to me this would be fixed within: 24-48 hours....woohoo!!! That's what I've been hearing for the last 12 days!

    So I told him "wow me" "suprise me" "show me that Cricket Wireless is not the scum of the earth cheating low down lying bunch of thieves". For ONCE the phone was silent.

    Seriously Cricket? 12 days? In the meantime I'm going to get another phone and service from a reputable company...I'm not sure there are any of those in the cell phone business but I'm sure there are plenty happy to take my money and give me a phone that works. In all reality that's all I'm asking for - it's a simple transaction. I give you money = you give me the service. Cricket took my money and did not give me service.

    AlexJJ 5/19/11 7:22PM
  • According to the Texas Secretary of State Mr. Doug Hutcheson is the president and Chief Executive Officer. You can call him at 1-858-882-6000. You may also call Mr. McGowan at the same number. Mr. McGowan's fax number is 720 374 9125. You can call the Secretary of State of your state and ask for the complaint Department. Also you can call the Consumer Fraud Division of your State and file a complaint. Best of Luck with Cricket as it is a TERRIBLE COMPANY.
    Dr. Chisholm

    Dr. Chisholm 5/19/11 6:07PM
  • I purchased a phone for a 2nd line on May 11th - they sent it overnight but did not show they had through their website tracking but I did receive it on the 12th. That part was fine. The torturous horror, which this isn't the first time for me, started when I tried to activate the phone. They claimed my account was locked. I had paid for the phone and TWO MONTHS OF SERVICE (why 2 months for an existing customer of over 5 years). The first representative told me they would expedite my account and the phone would be turned on. I called back 24 hours later as I was told...they told me another 24 hours. I called back, now I was told by the end of the day, nothing. I called and was told by Wednesday (3 days later) - nothing. I've been calling every day and as of the 19th, still nothing. My account is still locked, I've not been able to downgrade my 1st phone because of pending order (I was downgrading out of frustration of what they've done so far). Many of the customer reps were nice, they always start off with "Sorry for the inconvenience and a few times I told them they were a sorry company for sure". They now say they are best priced service at the start of any conversation, however, if you buy a phone and pay two months and are still waiting over a week, with the promise of 2 more days before they can turn it on, expediting your account (said every time). I plan on going with another service later on - use up what I've already paid for whenever they finally turn it on - if they ever turn it on.

    My advice - avoid Cricket, go with Boost or another similar service. Also, Cricket said they pay the taxes a few months ago, my bill went up nearly $3 for some new taxes last month. Which I was able to pay my normal bill during this time but they did attempt to bill me 2 months for my service. They are having a lot of problems but the one thing that disturbs me the most is their lies, their cookie-cutter responses and their extremely poor customer service. They did show me by not adding my 2nd phone that I'm able to live without a cell phone (my son took my 1st line). Maybe I'll do away with them altogether or get a really cheap service like Virgin mobile. I don't make many phone calls and they have a text/web and 300 minutes for only $25 a month. I'm sure there's some other services available that rival Cricket and some other lousy Mobile Services (I have Verizon home phone and internet services and once when they thought my move wasn't in their area, they were trying to charge me penalty fees, were very rude and mean and then found out they identified the wrong area and I was still within their customer area, so then they pretended to be all caring...I'll avoid anything to do with them other than my current services - but I know I'd not do their mobile service).

    CRICKET IS HORRIBLE - AVOID!!!

    Earthgem 5/19/11 8:40AM
  • Day 8 and still no service. I have lodged a complaint with the Better Business Bureau (www.bbb.org) and now plan to contact the Federal Communications Commission (www.fcc.gov) and do the same. Would encourage all to do the same and maybe these crooks will go out of business.

    Momma 5/18/11 6:14PM
  • The people at cricket provide THE WORST customer service! In order to get service for my internet, I had to dodge around and call them about my PHONE first, in order to speak to a human being! Nobody should have to run through mazes in order to talk with these scamming cheap bastards. I'm looking into switching my phone service over to Boost Mobile, and my internet back over to Qwest. While I've never expericenced Boost Mobile's customer service, I've never had to go through such torment in order to speak with a human when dealing with Qwest. Cricket makes customers talk to machines because they know their customers are EXTREMELY UNHAPPY, and the people who work for Cricket are a bunch of COWARDS!

    Squidward The Mouth 5/18/11 5:09PM
  • Customer Service...WHAT CUSTOMER SERVICE. These words and Cricket should not be used in the same sentence.

    Don't make the mistake of buying something at one store and thinking you can take it back or exchange at another store. And how about I purchased the wrong charger, by mistake (needed a home charger not an auto charger), walked out of the store, turned around, went back in and was told that I could not get a refund, only exchange, BUT they didn't have the home charger in stock, and I had to exchange within 7 days. Guess what, they still didn't have what I needed in stock before the 7-day period was up, so I was SOL. It was when I tried to exchange at another store (explaning that the store I purchased from was out of stock) that I found out there was no customer service.

    rwash 5/18/11 4:29PM
  • I agree with some of these other people that have complained about the customer service. I went with cricket because I don't like contract phones, I thought their plans are good but their customer service sucks, they are very rude and have no clue about customer service. I am talkin about a store in particular located in Nogales, AZ. They seem to have a preffered male customer attitude that you see immediately. I guess Cricket doesnt train them about customer service or they don't seem to care. I will most definetely switch to a phone competitor with customer service relations experience...

    vet 5/18/11 1:35PM
  • Another update. It's been over 10 days. No phone activation. No service. My account remains locked. They cannot unlock it BUT they've been more than happy to CHARGE me for the service! I've filed a complaint with the BBB. I think I'm going to be out money. I cannot even cancel because they cannot get into my account - it's still locked?

    NEVER heard of a company in this situation. NO NEW BUSINESS? HELLO Cricket - this is a capitalist economy - word to the wise - you need to get NEW customers to grow. When you cut off all availability to get new customers you will fold. And if there is any justice in this world this company will collapse.

    NEVER had such an experience in my life. NEVER. Incompetent company completely.

    AlexJJ 5/18/11 7:11AM
  • I have never had angst against any company in my life like i despise CRICKET. They are a bunch of money stealing thieves. They clear as day stole 200.00 from me. I purchased service in OCT . 2010 was promised an android device and was ASSURED i had coverage in my area. Well i get the phone as promised. Then it all began. Not able to activate due to NO COVERAGE IN MY AREA. So i was lied to, happens all the time. no problem. I immediately went to one of their stores about 20 miles from my residence. Was told they cannot return it because i did a WEB Order over the phone. OK. So i follow their so called return policy making sure i dot every i and cross every t. So i send it back with TRACKING CONFIRMATION> Well they got their phone back within the 10day period. I have called in excess of 20x since November and have gotten the same bullsh!t from every customer service rep. supervisor, clown they have working on the phones . ITS BEEN
    7 MONTHS AND HAVE NOT GOTTEN REIMBURSED FOR PHONE AND SERVICE .

    SCREW CRICKET!!! 5/17/11 3:37PM
  • To Whom It May Concern,

    I am very frustrated with the Cricket company's services. It has been horrible. I have three lines with them. I requested a new phone for one of my accounts, because the previous phone had been lost. The Cricket company delivered the phone to me on Tuesday, May 10th. I tried to call and activate the phone, but Customer Service said the account was locked and to call back in 24hrs. I called again on Wednesday, May 11th(24 hrs), and the account was still locked, and for me to call back in 24hrs. I called again on Thursday, May 12th(24h rs). Once again, Customer Services said the account was still locked. Not only did I try to activate the phone, but I tried to make a payment on Thursday because my bill was due May 12th(this pastThursday). I requested to speak with manager. I talked with manager, and because of the inconvenience he would credit all three(3) accounts. The manager told me to call in 24 hrs., and they would unlock the account, so I could activate the phone and make a payment. I called again on Friday, May 13th(24 hrs). Once again, I got the runaround. No one was aware of the credit to my accounts. No one could tell me how much I needed to pay. I went to a Cricket store. They told me that the whole system was down in Texas, because Cricket was upgrading. They told me to come back to the store on Saturday. Came back to the store on Saturday, May 14th(again 24 hrs). They could not unlock my account. The store clerk advised me to go to one of the Corporate stores in Houston. I went to the Corporate store on Uvalde and Interstate 10 in Houston, Texas. They called the Cricket Corporation and requested to unlock the account so I could make a payment and activate the phone. The Corporate office told them that nothing could be done and the account could not be unlocked until Monday, May 16th. On Monday, May 16th at 8:00 a.m., Cricket cuts off my services. I tried to call and make a payment, but once again Customer Service was unable to help me. Went to another store on Old Spanish Trail in Houston, Texas. This idiot tells me the whole Cricket system in Texas is down. I proceed to go to another store on the Elgin St. and Scott St. in Houston, and their system is up. I tried again to get my account unlocked and make a payment, but this store was unsuccessfully. The store clierk tells me again to wait another day(24 hrs.). I'm not mathematician, but I thought 24 hrs. means one (1) day. Not seven days!!!!!! I have been getting the runaround for long seven (7) days. I tried to send an email to the Cricket's Corporate office, but it doesn't provide a customer to send email to their corporate office. I have been a Cricket customer for 4 to 5 years, and I shouldn't have to go through all of this chaos. It does take seven long days to unlock an account, and no not Customer Service representative can answer a simple question.

    bnggn61 5/17/11 7:16AM
  • Wow, I wish I would have looked here before I signed up with Cricket. I just got off the phone and am now going to cancel my service with them because of their abrasive customer service rep "Amber," who relished in the fact that there is no real way to identify her in a complaint process, as she either does not have an operator number or would not provide it.
    My voicemail has not worked for quite a while. I have made two previous calls for service, where the reps (who were courteous) performed a "reset" on my account, necessitating a complete reprogramming of my phone by me each time. The voicemail worked after those attempts, but not sure for how long, as it was discovered not working again shortly afterwards. I was talking with service rep "Rory" who was professional and courteous when we got "cut off" and I had to call back. I asked for "Rory" but "Amber" wouldn't connect me and accessed my account. She said I had to provide Cricket with another phone number in order for them to fix their broken voicemail system. I am not able to call them on another phone right now. She told me they "could not submit my ticket for repair" over and over again, about 8 times, with me repeating "So are you telling me you cannot fix the broken voicemail. There is no way to fix it?" It was the absolute most frustrating call center experience in my life, and I have had some really bad ones already. I was trying to get another option instead of providing Cricket with another number to contact me. I do not trust Cricket and I will not give Cricket more numbers for Cricket to have on me. I asked to speak with a manager, and was denied, or even another rep, and was denied. I then wanted some way to identify her in my complaint process I intended to escalate in writing, and she said that there isn't really any way, "We have many call centers." It became obvious that this person was really deriving a lot of enjoyment out of frustrating me. I was beginning to lose my composure, which I have maintained up to this point. I understand that her job may very well be the worst job in existence, in terms of both duties and wages. I empathize. But as I began to lose composure and she sensed that she had gone as far as she could with her verbal abuse, then, and only then, she finally told me that I could go to a Cricket Authorized Retail Center and they could help me there. Why did it take about 10 minutes of her repeating the same exact thing from her script before she gave me another option, which I was asking for all along? The most abrasive customer service representative I have ever had to deal with in my entire life. Not to mention a voicemail service they can't seem to get working. Congratulations Cricket. I am now going to get another service provider and never, ever use your service again. I've had service for almost 2 years all together now. Bye!!

    Rob in Charlotte 5/16/11 7:09AM
  • I thought I would add to my comment below. Like the others I have one of the locked accounts so they will not refund me anything. I have also filed a BBB complaint. Fraud plain and simple. I have never heard of a situation where they cannot even SEE your account! When I want to cancel they can't do it? Then they tell me I HAVE to pay for shipping a phone back to them that cannot be activated. Nope. I'll drive over to the corporate office here and drop it off with them. They can pay to ship it!

    Alexandra 5/16/11 6:45AM
  • I hate cricket wireless. Customer service is so not helpful at all and they seem to not know anything. They can't even understand what the hell you are talking about. They hire these people who can hardly speak english for minimum wage because they are a cheap worthless wireless company. Yall suck I hope you go out of business.

    Anonymous 5/15/11 8:15PM
  • I am having the same problem as the person before me. My phone broke last Sunday so I ordered a new phone online from cricket.com on May 10th on May 11th the phone arrived but when I called customer service to try and activate I was told that my accounted had been locked and they had no figured out how to unlock it. That a lock normally online lasted 24 hours. So I waited till the next day and tried again...I was told they found the problem and that it would be fixed in 30 minutes...well it wasnt. Now 5 days later I still have no cell phone. And I was told it could take up to 7 days for them to fix the problem. I was told they would only credit me a couple days and that EVERY time I speak to someone they tell me they will expedite my account and have it fixed ASAP. Most companies expediting means it will be fixed quick well 4 days is not quick to me. Each time I call I get told something different. And they wont refund my money for the $200 I spent on the phone upgrade because my account is "locked" and they cant get into it to give the refund. So today I reported them to the BBB

    jeckert 5/15/11 4:46PM
  • I never had a problem with Cricket or their customer service until I upgraded my grandson's phone. It was ordered online and delivered on 11 May, but had no service since the upgrade. Repeated calls to customer support (ha!) I was told that my "acount was locked," but no one could tell me what that meant. I was told to call back in 2 hours...call back in 3 hours...and did so and was then told to call back in 2 DAYS and did so, but got no further explanation as to what the problem was. On the 12th, after going through the same drill with the cust svc rep, I asked to speak to a supervisor. I asked for an explanation what a locked account was and was told Cricket was transitioning to a new billing system and that the locked accounts affected EVERYONE who had upgraded their phones. Their IT techs are "working on it" and they were launching a "fix" that night that should resolve the problem. It didn't. Another phone call today (15 May) to 866-384-4425 was met with the same explanation and an offer of a free month of service. To take money and not deliver a promised service, isn't that theft??

    Momma 5/15/11 1:56PM
  • My Cricket phone started randomly dialing 454545454545454, last Thursday. Knowing that the warranty program is a joke, I ordered a new phone online. The phone arrived on Tuesday, I attempted to activate it. I was told that my account was locked due to a billing system upgrade, but would be activated within 24 hours. the next day Iwas told that the account was still locked due to a maintainence issue, but it would be unlocked in 24 hours. Thursday I was told that the account is unlocked, and I was to call *228 to activate, FAIL. Again I was told 24 hours. Friday they tell me, we are working on the problem, and I was GUARANTEED my phone will be activated in 2-3 hours. After 4 hours I am told that it would take up to 48 hours more, becuase the account was locked due to an error that occured due the activation process on Tuesday. I visited the local Cricket store three times this week, Twice I was told that it would be unlocked in 24 hours. the third time I was told "Your phone will be working TODAY." This is now my EIGHTH day without a working phone. A dear friend passed away on Mother's Day, I was not able to attened her funeral because no-one could contact me. On thursday I was told "We will call you when your account is unlocked" I replied "How can you call me my phone isn't working?" I told them that I want to return the phone and cancel my service, and be refunded for the cost of the phone, and the $50.40 bill that I paid on Monday. I was informed that iI cannot return the phone there is more than 30 minutes of talk time on the phone. I have 1 hour and 43 minutes of talk time from calling Cricket customer service. BUT they are going to adjust my account for the days of missed service. I have missed 3 days of work because I can not be contacted by my employer.

    Bill4080 5/14/11 4:50AM
  • I had to jump online and see if anyone else has had problems. So glad I'm not alone but how sucky is it that we all have issues?

    I bought a Cricket phone (Ascend) couple of months ago. Problems from the beginning (phone itself and then billing). They just do not seem to be able to get anything billing related correct.

    Finally think it's straightened out - I figure it's just the start up blues or whatever. So I go online to order a phone for my daughter. NOW the nightmare begins!

    Get the phone and it doesn't activate. No one can tell me why. I ordered online but there is no record in my account. The original bill was $70 for the phone and first month. They charge me $95. Why? They don't know. I call. I call. I speak to Sue, Danny, and Nate (yeah right....*snort*). They say my account is locked. Why I say? They don't know they say. Day after day. That's what they say. I do not like this Sam I am I do not like this thing's looking like a scam!

    Over one week later. I've got the phone. The phone they cannot find. Though they charged me for it and took the money. Phone's serial number doesn't come up but they can see they shipped it. My account is locked. My issue is being escalated. Some Pete guy says he promises service by 2pm today. No service.

    I called back and SCREAMED at them. SCREAMED. I talked to a useless supervisor. All they can tell me is my account is locked and that their tech support says EVERY CUSTOMER WHO ORDERED A PHONE ONLINE THIS WEEK HAS HAD THIS PROBLEM. WE ARE ALL MAD. Damn straight! You took my money and I have no product. That is FRAUD. I'm cancelling BOTH phones and getting the hell out of dodge. For good measure I'm sending my cancellation notice to the corporate offices and any and all officers of the parent corporation. And I'm mailing the main one certified mail with return signature so these **holes cannot say I didn't cancel!

    NOT worth the headache! DO NOT DO IT! Oh and my monthly fee for service just posted - and includes the fees for the phone they say I don't have!

    AlexJJ 5/13/11 10:42PM
  • Cricket wireless broadband is not the best it should be, even if you are paying the maximum for the most accessibility to internet service. I have paid 60.00 for the month of May and have been knocked off so many times that I am thinking about going to a lesser plan or switching to another company altogether. This is pathetic to have poorer service when paying more and somewhat better service when you pay less for the service. I am a heavy surfer and thought that it would have been better by paying more for it. I guess that is not the case.

    Noneyabeeswax 5/13/11 9:56PM
  • A rep named Loranna or Roranna was absolutely horrible. She sounded like she does not like working for Cricket. I asked a question, but she just said what she said over and over again. So I was like,, um.. you're not really answering my question, so,,, Whatever she was really not nice. Her Emploee ID # is 711484. I was like can i get your name? because she was so not nice i was going to put her name on the cricket website. But i could not find it. If you fine where to rate them, please let me know. You know how you can say what emploee did really nice job and who needs to improve in what area and stuff. But other ones were okay. She was not. I want to give her 0 out of 10. I am serious.

    Holly 5/10/11 9:24PM
  • Cricket connection is so horrible. Last month I cancelled my coonection with Cricket and moved to T-mobile. Still Cricket has deducted money from my credit card. I called and faxed Cricket Customer service several times, but no response. I lost my money.

    Please do not opt for Cricket

    Manitha 5/9/11 7:47AM
  • i opened a new account over the phone they, asked me to hold on and we got disconnected they charged my card and when i called back they said they couldn't find my account and said go to a store the store said they couldn't help me either even when i showed them my card statement so i had no service and had been charged for service i had to have my bank take the money back, cricket pretty much held me at gun point and stole my money!

    matthew.spierce 5/8/11 9:36AM
  • I absolutely hate cricket I made a payment online thru their website and 3 times it told me that I needed to try again happened to look at the transactions on my debit card and they had taken 2 full payments off my card and only reason they didnt take a third one was because there wasnt enough money on it and had the nerve to charge 3 1.00 fees each time they took a payment CRICKET SUCKS ASS!!!!

    CURLYGIRL 5/7/11 6:37AM
  • I totally agree with the comment made by 'IMDONEWITHCRICKET' If you don't believe us, just contact Customer Service when you need their help!

    Cricket bites the big one! 5/5/11 11:17AM
  • Cricket does NOT care about Customer Service! It's allll about the money! They could care less should a customer have a problem.

    I paid my cricket bill online. However, I have noticed they try to hide the box where you are to enter the amount you want to pay. I 'accidentally' paid $150 when It was suppose to be $55. I thought the processing of payment would stop once I press 'cancel'...it didn't. Not knowing this, I then paid the $55 that was currently due.

    I emailed many times consecutively with no response from Customer Service. I immediately went to the nearest Cricket store. I was very distraught because when they took both payments,leaving me with very little money in my bank and have other bills due. I tried talking to the Manager at the store. He had a very negative,I don't care about your situation! All he kept saying is there is nothing you can do. you will be sent a check within 14 to 30 days! (that does NOT take 14 to 30 days. We had our 20 minute conversation right there in front of a packed store. They heard everything! That was unprofessional! I told them they were gonna refund my overpayment today! I told him of my financial situation and if they didn't I was gonna put it on Facebook, Twitter AND write on my car windows "Cricket Phones are a rip off" "Cricket phones do NOT care about customer service!". I told him I was gonna write that on my car and park in the parking lot so potential customers will know how they are. I won't be picketing. I'm protected by the Constitution for Freedom of Speech! I told him I was gonna drive all over the place.

    What he said he couldn't fix, he now says he is gonna try to get it fixed. I am waiting for his phone call right now. If he doesn't call soon, I will call him back. I will fight them to the finish!!! I can be very persistent!

    Anyone who is considering service with Cricket Cell Phones....forget about it or you will be sorry when it comes time for you to need their help...good luck!

    whatever happened to the Custome 5/5/11 11:00AM
  • Customer Service is terrible. I paid twice for the broadband. They to this day have not credited my account for the right amount. Pay a little extra and deal with a decent company.
    Companies need to realize Customer Service can make them or break them. Cricket will be selling to another company soon because of their customer service.

    blknsassy 5/4/11 4:32PM
  • the phone number for cricket above you gave on this comment i called and they were awful also!!! so i really say we all have to change cell phone co.???!!!! i mean really i have the same problems with cricket and love the prices for what you get with them but they screw up your account and the phones are junk!! its a big huge mess that im pretty much done with, people have enough stress to deal with in their lives!

    kellyjeannea 5/4/11 1:10PM
  • cricket has poor customer service,I will never recommend this company to anyone.

    smarty 5/2/11 6:04PM
  • CRICKET IS THE WORSE COMPANY EVER!!!! CUSTOMER SERVICE IS THE WORST!!! HOW CAN THEY HELP YOU WHEN THEY DONT SPEAK ENGLISH!!!!! CRICKET IS A JOKE THEY ARE A SCAM VERY SHADY SERVICE!

    Anonymous 5/2/11 4:15PM
  • I think your service is good. But your phones are a piece of _____. Make us some phones worth keeping your service.

    Anonymous 5/2/11 11:03AM
  • MUVE music doesnt work!!! we bought it and its going on 3 freaking weeks and the music still doesnt work! we have been LOYAL customers to cricket and paid bills on time all the time for last 2 years that they have been in milwaukee, when called tech support they said the phone was corrupt and go to the store to get a new phone, when went to corp. store, they were rude, we spent over an hour in there and then i started getting mad cause they said they could give me a new phone but it would have the same problem, so i got loud...they were about to kick me out cause one of THEIR employees started talking about how the 1-800-CRICKET is in the phillipines so they dont know what they are talking about, and i told her to leave me alone and let me deal with the manager, she says " i know you arent talking to me like that"...girl i woulda beat yo ass! and how can the managers let their employees talk like that?!?!??! ive been a cashier for 15 years and dealt with PLENTY of rude customers and i wouldve been FIRED on the spot for getting an attitude like that with a customer! ive contacted Contact 6 News and i am praying they will take this case!!!! canceled all my other (3) accounts with them and went to boost, still waiting on this MUVE phone for the hubby but in about a week, im going to file a small claims lawsuit to get my money back for the phone!! i have always bought the top of the line phones from them and never the cheap lil 25 dollar phones and how the hell they will treat us customers like that?! thats messed up!!!

    baermine2004 4/30/11 10:11PM
  • Dear Cricket Communications,
    The CEO of Cricket should reorganize the customer service options available by reorganizing the entire department and hiring competant managers to run the business that can communicate in ENGLISH competantly. The service available to the consumer is below standard and over-priced. The phone system setup when a consumer MUST call in and speak to a REPRESENTATIVE of the company is abusive and frustrating. There is no reason CRICKET will remain in business long with the current problems going unsolved. People, like ME, are not going to shop with CRICKET or PURCHASE a service where there is no service worthy of usage. It is a scam for CRICKET to call itself a wireless provider when provision of no customer service is what this company does. I will NEVER recommend this company to ANYONE and feel good about doing so. STAY AWAY FROM CRICKET FOR YOUR OWN SAKE!!!!!

    IMDONEWITHCRICKET 4/30/11 1:24PM
  • CRICKET company has the worst customer service I have ever experienced in my life!

    Anonymous 4/30/11 1:05PM
  • This is by far the absolute worst company I have ever had the displeasure of doing business with. Expect the launch of a class action suit that all mal-treated consumers may join in. In essence, Cricket Broadband is a scam designed to take your money and not provide the service!

    Anonymous 4/26/11 2:58PM
  • Cricket sucks sucks sucks, everyone is in another countryand can only help by reading a script, if its not on the script, they simple hang up. there are no managers or supervisors, there are no live people employee all are automatic its a shame the United States has come to this type of service. Cricket is a rip off company!! They need to go out of business and let real cell phone companies like Sprint have the address file.

    Anonymous 4/26/11 1:17PM
  • omg!! i don't even know where to begin. i'll make this short. ordered the MUVE MUSIC phone and it was supposed come over night. i placed my order monday afternoon and it came thurday evening. THEY fforgot to put the apt. number on the box so i had to pick it up. yeah, okay that's not that big of a deal. but when i got the phone set up the MUVE MUSIC wouldn't work! it kept telling me that my service was expired and that i needed to call 800cricket to renew! i did and the lady told me to take the battery out, put it backi in and hit star 228. i did this and it did not work. so, i went down to the local cricket store and told them my problem and they said it would come on in a few hours, and that they were " back logged". after several hours went by i called 800cricket and spoke with jack from india. he said once you get your phone it takes 24 hours for the service to come on. the next day it was still not on and icalled and wanted to talk with a manger and they lady ( i could hardly understand her)refused and told me she would have someone from their tech dept call me as soon a possible. and hung up!! i called back 3 hours later and spoke to jack who said he saw that i called and that I hung up! and she never put in the request for a tech to call me!! he said he filled ou the paper work for someone to call me. no call. next day i went back to the cricket store and they told me they would have to write a ticket and it would be 72 hours before my phone came back on. that was 4 days ago!!!!!!!!!! this guys suck!!! i want to return this effing thing.

    ? 4/25/11 10:17PM
  • i have had multiple problems with cricket.
    first with the billing and yes they took money from me too. i cant stand this company.
    never get to talk to a live person, they dont help you or care.

    Anonymous 4/23/11 10:42PM
  • Horrible customer service.

    Anonymous 4/23/11 10:14AM
  • I have been with this company for a week now and they already added stuff on my bill and wont tell what they added. The first couple of days I had the phone I wasnt aloud to send or recieve pictures. I called and they told me I didnt have it on my plan. BS I did. My phone got stole and they told me I need the person who name is was under to talk to them. I understand that, but this is flippen stupid. I hate this company. IM sorry but Im better off with the Straight talk.

    RedneckAngel726 4/23/11 5:57AM
  • I wanted to manage my cricket account online to prevent those extra charges per phone & at the store, but they only put my first & middle name on my account & left off my last name, so I think that's why my scheduled credit card payments didn't work (my last name was missing on the cricket acct). When I started the acct I told them my last name wasn't on the paper & they said it was too long & got cut off. Then I tried to make payments monthly on the internet using my charge card, but each month I couldn't sign in on the internet & cricket said my password was wrong (& I had it written down correctly), so I would have to let Cricket send a new password monthly to the phone (that my daughter had at school) to sign onto the account online, that was also stupid.

    hate cricket 4/22/11 7:54PM
  • I had Cricket for several months, but then just ported my # over to AT&T, but had pd for the next month of my Cricket service 8 days early.
    Now Cricket won't refund my money on a service period that wasn't even started due to "my account is closed", I said just send me a check. It has been an awful run around from the customer service line & the corporate store, never a supervisor that can see that they owe the money back to me. I'm going to dispute the charge on my credit card, they are very stupid at Cricket.

    hate cricket 4/22/11 7:44PM
  • they are a scam I topped up and 48 hours ago and 10 phone calls later I could not even understand my phone is still off

    thejon 4/22/11 2:07PM
  • Cricket is horrible dis organized and yet STILL in business!! I have had a payment taken out of my account at the bank REPEATEDLY now. And of course have gotten nothing but the run around mentioned in all the other reviews. My phone will no longer connect to the internet and the people in INDIA can't seem to figure out why. So I am at thsi point paying for a service I don't even have. Way to go cricket!!!!! Gives the word THIEF a new name. Jerks

    Anonymous 4/22/11 11:48AM
  • there are so many good deals now from sprint, verizon, T-Mobile I went with verizon and I am not looking back. I was with cricket for a long time I just got tired of the bs it's all about the money with Cricket.

    Anonymous 4/21/11 7:05PM
  • Cricket is HORRIBLE! My husband has had cricket for a year, and right from day one, it has been one problem or the other. His is always shut off before his due date, we always have to end up going into the store for someone to help us, cos you can never get a live thinking person on the line. Since January of this year, his account has been past due $138 despite payment had been paid in January. This month, the freaking $138 is still showing up online on his bill plus an additional $69. The representative told me it's an extra charge for the next 2 months. I asked her why would they set the bill in a misleading and deceitful way to customers. Apparently, the account was not past due, but they were trying to get 2 months extra payment. I was on the phone with cricket for a good 2 hours, no one could help me. I was hung up on 4 times. Cricket charged a total of $207 to my account and that's it. The money is gone. I would advice everyone to stay away from cricket, they are crooks. They steal from customers, and when i asked for the number or email to the top person that runs the show, no one had a number or email to give me.

    sadie 4/21/11 9:09AM
  • I had this service for one month. It's Frickin Pathetic. They absolutly suck. Nothing but issues since day one. It took three days to get my phone to work. I am constantly repeating my self to people. I was offered a $30 mail in rebate and they rejected it they said I wasn'r eligiable in IL. Yet every store had that rebate... Thier name should be "crooked" ******do not buy********

    Cricketsucks 4/20/11 3:46PM
  • They STOLE $385.58 off of my card 2 weeks ago and still will Not refund my money. This is pure THEFT , and noone can help me. STAY AWAY FROM CRICKET WIRELESS!!!!!!!

    Anonymous 4/19/11 12:39PM
  • I called to add roaming for an out of state trip and got right thru to a real person who told me what i need to do. We'll see if it works in the morning

    tamandmic 4/18/11 7:18PM
  • Since last month (march) I could not be able to call to Mexico because the operator says that my balance is insufficient to make the call. This is horrible because I constantly need to call to Mexico. This month I paid my bill and this is happening again. It has been a week and I still cannot call to Mexico. I went to a Cricket local store and ask about it, the only thing the cashier could do was reprogrammed it and send a "report" to the main office and some "technicians" would contact me about the problem. And guess what, minutes before entering the store, I was texting my sister. As I was going out the store without help, I was going to text my sister about this huge dilemma and now I cannot text and I cannot call to Mexico. Angry I go back to the store and the cashier could only say "I only reprogrammed the cell phone". That same day I called customer service and said that a technician would help with the problem. As I have been telling you, it has been a week and there is no answer. I have not used my cell phone these days so I want my money back. It is not fair that this company cannot be responsible. Fortunately, I have many classmates and friends who use this service I will tell them to change to other company because this one is loosing many customers. I hope that the company recognizes that they are having many problems with their customers and realize that they get better or hit the road, there is no sense still managing a company who has more negative comments than positives. I just have pity and shame for this pouper company.

    Rocio G 4/17/11 4:27PM
  • This number is for the web service. for technical support call 866 cricket

    crazycowgirlofmine@yahoo.com 4/16/11 11:20AM
  • If you want to get the run around and speak to people that you can't understand, then go ahead. I just did it for almost 2 hours and don't even have my phones activated!
    Their online service is simply the worst that I have ever encountered in my life.....I am 38 years young.

    jasonhhh 4/15/11 2:46PM
  • Whenever I'm not dealing with their billing issues, my phone service is great! But when it comes to billing and customer service, Cricket sucks HORRIBLY. My first issue with them was when I was first trying to start up my service and I attempted to purchase a phone online. I tried to pay for it at the check out and I got a message saying the servers were down so my payment wasn't processed. Well, me being myself I decided to check my bank account to make sure the payment really didn't go thru; lo and behold, my bank account was missing almost $200. It took me forever to get to a customer service rep and when I did, they gave me some crazy excuse and assured me that my money will be back on my account in 24 hours. WRONG! 5 days later after talking to my bank and cursing out the reps twice afterwards, I finally got my money back.

    I also had an incident where I attempted to pay my bill over the phone where they also claimed it didn't go through. Once again I checked my bank account, almost $70 was missing. Once again, I called customer service and they claimed my payment would be posted in 24 hours. Wrong again! My phone was cut off the very next day and I had to go to the cricket store where I went through some process to get my phone so the payment could process....


    I'm definatley over this phone service...T-mobile here I come.

    Leeahbeah 4/14/11 7:14AM
  • I got a Cricket wireless card for my home computer less than a month ago. I spent $120.00 for the service and card. What a waste of money. Want to know what my download speed is.. it's 0.03 kbps, what the heck is that! I will take my losses and will not renew my service.

    megabob 4/13/11 9:16PM
  • On 3/31/11 I paid my Cricket bill with my Debit card the bill was due on 4/1/11, it came out of my bank account on 3/31/11. Today 4/13/11 my 3 cell phone lines were suspended. Called the Cricket Line and an Android answered and would not transfer me to a human. I called the local cricket store and was put on hold 3 times for more than 10 minutes (shame on me for holding). I got in my car and drove to the cricket Store and when my turn in line came not one Agent could tell me why my service was suspended. And, even worse it was locked so they could not turn it back on. I was at the store for two hours and left after they said they were issued a work order number that meant they would soon be able to help me. They said to go home that they would text me or call me as soon as my 3 phones went back on line.
    The 3 phones are the ones I got for my Grand Kids. I have never been late not one time in more than 3 years. I pay $170.00 a month which comes out to $6,120 for the three year period. My three phones have been off more than 12 hours now. So, I think my business is not very important to Cricket, they obviously have more customers than they need. Customer service is non-existent in the Cricket world. If I continue to be held hostage by their non-caring attitude then I have only myself to blame. As for me, I will take my business somewhere else.

    Grandma 4/13/11 8:01PM
  • The two corporate stores I went to due to my new Android phone continuing to drop calls, internet on and off, text messages not sending . The managers were SO rude .
    Have had to call 611 over fifteen times now and I have insurance on the phone.
    Worst experience! They are getting worse as they expand.
    It has been 9 hours now . Spoke to five customer service people and still can can not use internet.

    get it together 4/13/11 1:47PM
  • Crisket is a Rip-off I paid my bill by card on 4/4/11 it posted and was taken out of my account on 4/5/11 they sent an text saying my account was past due on 4/6/11 I talked to the sells rep. at the story and she asured me that I did not have anything to worry about. The next day my phone was off call and was told by a cpu that my account was suppended. checked my bank account and the money was gone check my cricket account online and they have my account not only one month but two months behind, but by bank statements prove different. there is no way to get in contact with a competent human being. My cricket service is still out and has been out for three days. what can I do, but dispute. I use to speak high of Cricket but now I have to say they are just worthless crooks.

    Anonymous 4/13/11 8:02AM
  • I have had the same problem, I ordered 4 phones for the family plan they took my money, I did not get the phones and CRICKET refuses to refund my money. They stoled my money and now hang up on me when I call to try to get my money back. So I have no phones and no money, isn't there a law against stealing?

    Lianne 4/12/11 5:05PM
  • Is there anyone out there who has ever placed an order online thru cricket? and NEVER receive the phone you ordered & then go on a neverending merry go round with the customer service idiots who don't have a clue as to what they are doing! They had no problem charging my credit card & getting their money. Now it seems I can't get it back! This nightmare has has been going on for a month...and still no money, no phone, and they keep sending messages to my phone saying that my AUTO PAY FAILED (which I CANCELLED more than once!)

    And all I was trying to do was add a line for my daughter...

    eLIZABETH 4/12/11 4:49PM
  • Love their internet service. Only good thing I can say as their customer service SUCKS. If you manage to get a person, which is rare, they all mumble and have accents - a deadly combo. My first dealing with them was over the extra $2 they tried to charge me when I signed up because, "I didn't pay enough." I pointed out I paid what their system charged me and asked what kind of a scam they were pulling. Funny, after that the charge vanished. Then my modem was mysteriously back ordered until I was ineligble for the $50 rebate on it. I would have cancelled then, but the internet service is great and I didn't have to have a stranger tracking mud through my house and mucking around with my laptop. I also didn't have to sign up for home internet at one fee to get a broadband modem at an additional cost. However, I can't seem to get anyone at cricket to let me update my credit card info. I can't do it on their useless website and every number I call either cuts me off or tells me they can't help, call here so I can be cut off or given the run around. I'm going to try this new number I found here and if that fails I'll cancel my service, not that I'll have to since the card they have on file is no longer valid, the charge will just be declined. Tip to Cricket and any other business: People hate getting accented mumblers almost as much as they hate automated systems. Give some Americans (or at least people who bothered to learn to speak English clearly and loudly) some jobs and your client base will be much happier.

    aerinha 4/11/11 12:47PM
  • Cricket just got forget about the Customer. They are big now. I was with cricket 10 years and they have gone down hill. I went to verizon last month I am so happy i will never go back to cricket.

    Anonymous 4/9/11 7:14AM
  • when cricket was new on the market it was ok because of the price not the service it was bad. Now cricket price is high and service is bad

    asdfi 4/8/11 3:41PM
  • The worst customer service that I have ever received. Something should be done about them. I have reported them many times for various problems and service-related issues but never get anywhere and then they turn off your phone even though you paid.

    anonymous 4/7/11 8:47PM
  • To be very honest I have had Cricket for 7 years and actually liked them. I had no problems until March 15, 2011. That was the day they stole money from my checking account. I authorized a payment of $105 and they took $315. I figured computer glitch and went to the store that day to get my money back. I spent the next week getting the run around from the store, online, and by phone. I had to fax, email, mail,and hand deliver bank proof of the botched transaction because they basically called me a liar. I even filed a complaint with the BBB. I was told by the BBB that Cricket would refund my $210 and the $34 fee I incurred because they bounced my account by taking all of my money. I got $105 back and then a letter telling me they still don't beloeve me and are not paying me my money. It is now April 5th and I have yet to get anywhere. To top all of it off by stealing my money they left me unalbe to by much needed insulin I have to have so they have also put my life in jeapordy. I have always defended Cricket- no more.

    KareBear 4/5/11 7:30PM
  • My first cell phone e was a large nokia with a purse size battery, had it installed in car, all done by us west, absolutely the best phone and customer service, 5 cents a minute in 1989, beautiful experience. Then a flip phone by Motorola and again us west, made a call 25 miles in the waters off the pacific coast worked, in the middle of the Colorado wilderness great service. Now I am retired on a fixed income thanks to a drunk driver, I have cricket, I pay more than qwest service, but no contract, and I have no service or only one bar if I stand next to a window in my city center home, Denver, Co. I am now a little hard of hearing due to gunfire, sirens, and traffic noise, I can’t understand the customer service reps from cricket in Panama, Puerto Rico, or India/Pakistan, and they can’t hear me because the service sucks. I had good service when cricket first started, soon after though it went to the seabed faster than the Titanic. Had a problem with the phones security code, went to corporate store, the manager told me phone was bad. Went to a franchise store, in 2 mins they had it working no charge. Bottom line, your poor, fixed income, out of work etc... need a phone, get on board with cricket, have your doctor prescribe valium, Ativan , heroin etc. so you won’t stroke out and care that you are getting rapped by cricket at every turn. WE ARE ALL TO BLAME BECAUSE WE LET THEM GET AWAY WITH IT, MAYBE A NATION WIDE CLASS ACTION LAWSUIT FOR BREACH OF CONTRACT MIGHT HELP. But if I need 911 I need a phone and I am stuck with cricket, my son is fighting in Navy so I like I can get in touch but only for those two reasons due I haven a phone at all. Cricket you are the worst company, worse than ERON or the money scammers, yuck!!!!!!!!!!!!!!!!!!!!!!!!1

    NONE 4/5/11 11:42AM
  • I disliked the Ascend & tried to return it w/in the 30 days allowed. When I went back to the store, I was told that I'd exceeded the 30 minutes talk time. They claimed I'd racked up 120 minutes, which is bullcrap. I've never used that much in a single month. Plus it was completely obvious that the clerk was looking for whatever reason he could find to refuse my request.

    So I called them to cancel the account (and reached actual people using 866-384-4425). The first time, oops, the computer couldn't access my account. The second time I called, I refused to specify what I wanted till they did. Then I was told I should've been transferred to the Cancellations Dept in the first place.

    Amazingly, that transfer didn't cut me off, and I reached another human. At first she started some routine where I was supposed to justify closing the account. I put a stop to this real quick. Eventually, after several warnings about cancelling the warranty etc, I was told that the account had been closed & could now be transferred. The operator, "Jane", refused to give a last name & claimed they had no ID numbers. So only time will tell whether it was really closed.

    IAmEvilHomer 4/5/11 11:23AM
  • Cricket is the suckest company I have ever dealt with. they lie to get you off the phone. they straight up steal money from you. I had several top up cards just not work. Already redeemed and no funds sent to account. I called everday for 5 days and not one of the 6 people i talked to made it right. they gave me a dollar each day and said sorry call back tomorrow. I paid i want to talk. What happened to my money? They lied about computer problems and marked me as a scammer trying to get free money. As if putting up with their rude broken english is worth the time.

    Anonymous 4/5/11 8:36AM
  • This is the worst cell phone company on earth. They ported my number to a complete stranger, then ported to me but left my number attached to that person's account. I've been trying to get this resolved for a month. Even visited a corporate store 25 miles from my home. NO ONE will help me. NO ONE cares. They told me to take my business elsewhere.

    msgorline 4/4/11 5:47PM
  • This is without question the worst internet and mobile phone carrier I have ever had. I signed up for their broadband not even a month ago, at first it was ok, then after three weeks it takes 45 minutes to download a 7 minute you-tube video!!!!!!! It takes FOREVER to load one page!!! The slowest internet ever!!!!! I am terminating my service immediately and my cell as well. And, the customer service in the memphis area is the worst!!! The employees will tell you anything to sell you something. They have no product knowledge and their cust. service line is a joke, along with their my account page online!!!!!!! BEWARE OF LIONS IN SHEEPS CLOTHES!!!!

    Perfection 4/3/11 11:44PM
  • The worst out there very unprofessional staff it's the same as buying a stolen phone staff Rude the phone and on person

    Anonymous 4/3/11 11:33AM
  • cricket just took over a hundred dollars from me. I was told they could port my number no problem!! well they cant and it my business number so its more than just a "little inconvenient" to change. they are supposed to check your number to see if it can be ported.
    well it took customer service over 30 min to tell me this. so they wont take my phone back at full price. i spent 202.00 and less than 24 hours later leave with no phone and 95.00!!!!

    Anonymous 4/2/11 5:17PM
  • Cricket is the worse. I don't have any complaints about my phone but when I call customer service I can't get through for a long time. I'm on hold for at least 20 min. When I finally speak with a rep I can't understand that person and the worst of all, if I have a problem with my bill and receiving credits they make you go to a cricket store. Huh??? What kind of sh@t is that. That is what customer service support is for. Horrible customer service.

    ladyrutkus 4/2/11 6:43AM
  • Cricket customer service sucks. They can't speak correct English. Can't understand a word they say. Don't try get a refund from these people. I'm calling the local CHannel 13 and sometimes CNN picks up the report.

    Anonymous 3/31/11 1:26PM
  • Cricket is the worst..They turned my phone off after i payed my bill.. I gave them the conformation number and it meant nothing to them..they would not turn my phone back on.. I changed providers because the phone line is a business number and it can not be off..They will not refund my money because they said I chose to leave..I chose to leave because my phone was turned off!! I have a conformation number and a bank statement showing that i paid..You would think that would be enough. I do NOT recomend them. It will happen to you and then you will see

    Byrd 3/30/11 7:54PM
  • I bought 2 phones and had to bring them back because of dropped calls and terrible reception,not getting every word. I took the phones back to the store i bought them at and almost immediately the lady looked at the clock like we were keeping her from leaving. The service was poor, we got there about 20 minutes before closing. She was rushing us out the door,counting her money drawer while we were trying to talk to her and then she walked away from us to the back room.Now I need to take the phones and make another trip to the corporate store which is another inconvenience.

    Anonymous 3/29/11 6:02PM
  • To whom this my concern:
    I switch to cricket, because they had a lower monthly rate, and they also offered the andriod service as well. I purchased the Huawei Ascend which is suppose to be the best Andriod phone cricket offers. I have had a HORRiBLE experience with this phones internet connectivity.Where the symbol is for the supposedly "3G" it constantly shows a "1x"(whatever that means.) I stay less than 1 mile from my city's downtown. i have been to th same store where i purchased my phone, and they supposedly "RESET" my handset(whatever that means.) I have called the technical number 4 times now. They told me " Power my phone off and take the BaTTery off for 30 seconds." it supposedly resets the network signal. Once again what does that mean? Especially, to me a customer! I am extremely DiSAppOiNTED in Cricket's internet. I guess thats why the major carriers charge more. PAY THEM OR SUFFER**

    Why me 3/27/11 10:47PM
  • This company is the worst company I have ever dealt with. You change your plans, you pay for the old plan for another month including all taxes and surcharges, even though your not getting the service, and they credit you for only the reduction in the plan. TOTAL RIPOFF AND SHOULD BE ILLEGAL!
    Their customer service sucks, their internet service is horrible, and reception is horrible!
    DO NOT GET THIS SERVICE! No wonder Consumer Reports did not even rate or mention this company at all!

    Bill 3/23/11 6:04PM
  • Can't wait to terminate my phone service at the end of this month. This is the WORST phone service carrier I have ever used. I made a payment and 20hrs later, my phone service is still suspended. Other phone service carriers will turn on your service after 30mins Max. Everything about this company is too damn slow. I thought a "no contract phone service" is supposed to be hassle free..Goshhhh.. I'm beyond frustrated!!!!!!!!!!!!!!

    FRUSTRATED 3/23/11 6:39AM
  • THE SAMETHING HAPPEN TO ME I LOST SERVICE @ 11PM AND AT MIDNIGHT CUST SERV AFTER HOLDING 30MIN TELL ME THAT SERVICE IS DOWN FOR FEW HRS AND NOW ITS 6HRS LATER AND NO SERV AT ALL MY BILL IS PAID AND WHEN U CALL IT SAYS DISCONNECTED TOTAL BS

    Anonymous 3/22/11 3:11AM
  • I am having problems with my serves on my phone I can not call out and my family said it says my serves is turned off and I just put time on the phone I have called coustomer serves twice and they both told me wait an hour and it will be working that was three hours ago

    avalonia1967 3/21/11 11:31PM
  • I could not get Cricket to connect today so I called customer service and when I finally got a real person after hanging on for one and a half hours and then being disconnected and calling again to wait another 45 minutes, I was told I did not pay my bill. I said you have my credit card number and you always charge it and e-mail me that I have paid. You e-mailed me and said it was paid. You said you had no record of that happening this month and that I should contact card co. and get a copy and fax it within 24 hours for I will be cut off again. You hung up before I could get your fax number. I called card co. and they said you charged my account with 40.00 on March 17, 2011. It is costing me 5.00 to have a copy sent to me and they said it will be several days before I get it. So I cannot fax it within 24 hours. I tryed to call Cricket again several times to tell them this but cannot get through. This is really bad service. I paid and yet I will be without internet service untill this gets settled. Bad Bad Bad

    Kathryn 3/21/11 4:01PM
  • Ive been trying to pay my bill online for like the past week or two. What's up with the website? Called and FINALLY got hold to a rep who charged me an extra 5 bucks just to pay my bill! Ugh hope the fix this soon!!

    Anonymous 3/21/11 2:29PM
  • THE WORST!! CHEAP CHEAP CHEAP!!!

    Anonymous 3/21/11 12:13PM
  • CRICKET COSTUMER SERVICE IS DISGUSTING. THEY MAKE YOU WAIT FOR SEVERAL MINUTES JUST TO HANG UP. I HATE IT

    Anonymous 3/21/11 10:11AM
  • Had my Cricket Broadband account suspended without notifying me. Recieved an e-mail notifiying me that my Visa card was soon expiring and i needed to update it with new card. I calle Cricket Tech. support and the agent told me he could not update my expiration date due to the fact that i had to have automatic payment withdrawal setup. I told him i DID..! That the amount was taken every 15th of every month. He still argued with me about not being able to update my credit card information.!!!! I then tried to make a payment of $41.00 on the My Cricket website but it would not process my payment due to a white screen appearing on the website after i put my payment amount in..! Then tried to call Tech Support and could never get hold of a "live" agent to fix my problem. The Tech Support website is the WORSE..! If you don't tell the automated voice response exactly what you need, the recorded message will say try again later and then "Disconnect" You...!!!!!!!!!!!!!!!!

    geoaboy 3/21/11 7:11AM
  • A tower must be down in Summerville, SC. I have no signal unless I drive 2 miles either way from my home. Cannot call for support. Need someone from technical to call my phone 937-301-7863. I have a 29485 zip code. The signal drops between Bacons Bridge Road, down Dorchester Road and picks back up on Trolley. This needs fixed as this is my only communication while job hunting. Been like this since Friday 3/18 in the afternoon.

    Laura Chickey

    Anonymous 3/20/11 10:49AM
  • After trying off and on for two days to pay for another month of broadband pay as you go, I FINALLY got to talk to a human in customer service. What a frustrating experience. The website is not functioning properly (again) and therefore I had no choice but to call in to make a payment. Once again, I was transferred from person to person after being assured each time my call was being sent to the RIGHT person who could help, I waited on hold 10-15 minutes EACH time, and sometimes was suddenly cut off. I also struggled to understand the heavy accents of the epresentatives.This is the poorest excuse for "customer service" I have ever come across. I could not recommend them to anyone and I need to start looking for a better option for myself. This company should be ashamed.

    Paula 3/20/11 10:17AM
  • I've had Cricket service for over a year in Baltimore MD. I had included free roaming and international txt. I had a few dropped calls, but no more than anyone else... UNTIL this year. I added broadband to my account. But used it rarely. Could only get three emails sent out over a hour. It took forever. BTW - There's no place on the website to delete a service, so I HAD to go to HQ to stop the broadband. Then my cell, a Samsung Shot started giving me problems... no battery life, couldn't get it to charge or keep a charge. I went to the HQ and they GAVE me a battery. But no luck, the phone performance didn't improve.
    I paid the monthly cell as usual, but didn't pay the broadband. Next day the cell doesn't work. The guy from "INDIA" tells me I have to pay the broadband so that they can reset the cell phone, and then he said I get a credit from CRICKET (DON'T BELIEVE THEM ABOUT THEIR PAYMENTS).
    Remember, you pay upfront for your service, not after you've used the service. But anyway, to get the cell service turned back on, I paid for the additional broadband service that I actually wanted canceled immediately. In 10min I had cell phone working again (poorly). I went back to HQ to get the Sanyo Zio,as a replacement but it was off the shelf (unavail.)for upgrades. So I got the Samsung Capture ($50) for the time being. 6 dropped calls later and friends telling me the call quality was horrible, I returned to HQ for a refund 2 days later. I was told that I had used 2hrs of the phone, and the returns are good only for "30 mins or 3 days... which ever comes first". So now I'm stuck with a crappy cricket cell phone. Not a big lose, it was only $50, but they are offering the LG Optimus for sale online, and the Reps can't sell me one in the store. Their EMPOWERED EMPLOYEES make no effort to keep a customer...one who hasn't had issues with them in the past.
    So, they stuck me for a broadband payment of a service that was canceled, and now the cost of a cell phone that SHOULDN'T even be ON the market for purchase --it's a horrible product.
    I checked my account summary statement online today, and it doesn't even show the payment of the broadband service.. and states that I will OWE that AGAIN at the start of next month. Funny... my bank statement shows otherwise.

    BTW, Have you noticed all the franchised Cricket storefronts that have gone out of business? That should be your first clue.

    I WAS a relatively content Cricket Customer until Cricket got into selling products of poor quality, and no customer service... worst of all, is their payment/billing department. Don't take your chances with them. You get what you pay for, but in this case I paid for a lot of NOTHING. Although Verizon has good coverage, they too, have a HORRIBLE billing department, and poor customer service. I would advise against both cellular companies.
    Hopefully, this will help you decide that Cricket is just cheap, not good, and not worth the headache, not worth your time or energy in frustration. Unemployment has more benefits than working as a rep for Cricket !
    A Former QA Manager

    Crappy Cricket 3/19/11 1:50PM
  • cricket is the biggest thief of wireless cumunication in the state of PA. They have cost me more than just money. My time is of no importance to them, which in turn produces a land slide of bad things in my life. I ABSOLUTELY DESPISE CRICKET AND ALL THEY STAND FOR!!!!! they take my money and give me nothing, thats called robbery.

    poe man 3/18/11 5:29PM
  • Customer service is a "JOKE"! We we paid our broadband serviceof $40.50 "early" every month. This month they turned us off and told use there is credir card fraud on our account and we owe $124.24. We cannot get anyone to tell us WHY!(our BofA says there was no fraud)

    MAD 3/18/11 10:28AM
  • Every time I call for help or info I get INDIA! WTH? I've been a customer for 8 years and I'm so flippin frustrated. Now i bought a new phone today and got double charged. Glad i check my bank account right away. But wait! if you call the help line for THAT problem they ask you to leave a message! Again WTH? Wonder IF I'll ever get a call back...SO regret buying a new phone and keeping this service. It's not a service, nothing but one big headache!! Time to change to a different company.

    jobartlett 3/18/11 8:09AM
  • ok mother f*** I take yesterdays rating of number above back and I quit cricket. I called today to get my muve music reactivated as they said I would have to and I was told they cant bcause I am on a bridge payment of 17.00 to get my service back on when the lady told me they saw my entire payment and she would initiated getting it within 24 hours... guess she didnt do her job!! So now my peaceful nice day turned to having to fight with them again. GGRRRRRRR

    Crissy 3/17/11 3:12PM
  • i read your complaints, but mine is of lost/theft of 35$ cellular and have had problems with deactivating the line. i told them with 7 different phone calls. i thought the solution would simply be to assign a new phone number so i can upgrade and take advantage of insurance and data protection with thier 45$ package but when i went to order the a new phone it still refers back to the old ph # that was supposedly changed by one of their only english speaking reps and am afraid that whoever took the phone will still get all updates to the old number. im new to cellular phone use but is that possible since the old phone number is still considered my account of record? i am sick of their stupid customer service which is nothing but foreigners and rerouting calls with the same demands of requested verifications. is it easy to cancel without incurring problems since my billing is done automatically with a credit card? thought i'd ask someone first? thanks. ps another thing is i dont have a secondary line so they continue to ask for the phone number that was stolen as a point of contact. completely illogical.

    CCCP5 3/17/11 10:51AM
  • Cricket broadband. Unable to pay w/credit card on line. Have tried for 7 days. Response"Error please try again"
    Called 1800cricket 4 times. First responders very broken english-two I could not understand. Transferred me and call was dropped three times. Fourth attempt I listeded to brassy jazz for 22 minutes before I gave up.
    UNBELIVABLE! TERRIBLE CUSTOMER SERVICE! UNABLE TO RESOLVE ISSUE WITH CUSTOMER WANTING TO PAY MONTHLY BILL.
    Unable to pay locally through any Crickett location unless I pay for a prepaid card, for which I must pay sales tax or find a location that will take cash only and pay a 3.00 transaction fee.
    WHAT A WAY TO RUN A BUSINESS. HELLO- IS ANYONE AT HOME?

    BISON 3/17/11 9:13AM
  • I CANNOT KEEP A CHARGE FOR MORE THAN 8 MINUTES. EVEN IF I DON'T USE IT ALL DAY
    THEN GET THREE TEXTS, THE POWER IS ALREADY HALF WAY GONE.
    IT'S ONLY A FEW MONTHS OLD, AND I HAVE BROUGHT IT BACK 8X TO TALK ABOUT THE BATTERY AND THE SALES PERSON BLEW ME OFF.

    I FEEL MY ONLY OTHER RECOURSE IS SENDING THE COMPLAINT TO THE BETTER BUSINESS BUREAU, AND THE STATE'S ATTORNEY OFFICE. WASTE OF MONEY.

    NOTHAPPY 3/16/11 9:04PM
  • phone service from cricket is like military intelligence doesnt exist. have you tried getting to talk to a human, one who under stands english. i paid my bill 3/2 and still dont have service. ive been with them for six years. they used to be good. what happened?

    richard@yahoo.com 3/16/11 7:24AM
  • phone service from cricket is like military intelligence doesnt exist. have you tried getting to talk to a human, one who under stands english. i paid my bill 3/2 and still dont have service. ive been with them for six years. they used to be good. what happened?

    richard@yahoo.com 3/16/11 7:24AM
  • Haven't been able to pay my bill. For the past two days I have tried the online system (cant log in), tried the *611 (please try your call later) and attempted to reach a customer service person on the phone at the 800 number but I get placed on hold then the line disconnects. I am disabled and unable to get to a Cricket store to pay my bill and today is the due date. This means that they will shut my service off in a few hours then charge me a fee. I finally called the sales dept and spoke with a very nice rep named Kirby. He verified that they are getting a lot of calls about the issues be his dept cant do anything. I knew this before I called. I just was seeking verification that it isn't just me! So based on my issues, the call with Kirby and the other postings here, I an going to theorize that this is a Cricket issue.

    M Garrett 3/16/11 12:54AM
  • Sucks, first they tried to take payment early claiming they can take it up to 10 days before, then their site and phone pay were down. I called later in am it was up they took payment. I called to verify it was received and was told no but to dial 611 and they would do payment research and then cut my phone off.. 611 and 1800cricket went to automated not allowing me to speak to live person unless I entered credit card!! Then store told me to go to local store they could help me call, but got there and they said phone pay service takes up to 5 days to get payment processed and to run to the headquarters store down like 40 minutes from me with proof i paid. how can I trust them?? Im not traveling that far to hear another "sorry we cant help you" so now i sit 6 days after making my payment with my phone cut off !!!!! This is worse then Sprint Virgin Mobile which sucks because cricket has stronger service, just crappy customer servie. A sales guy told me i may have to reactivate my phone and since the local tower is ot in my town ill have to waste gas to drive 20 minutes away to do it!!!

    Peod 3/16/11 12:09AM
  • all i can say is i am the stupid one- they have over charged and treated me bad for so long...i took it because i needed my phone so badly. WELL, NO MORE!!!!!!!surely theres a class action suit somewhere that i could get in on. BOYCOTT BOYCOTT BOYCOTT.

    CRKT SUX 3/14/11 6:32PM
  • I hate Cricket. They over charge, horrible customer service, half of the reps do not know what they are doing. how can they try to make someone pay for a month of NO SERVICE if there is no contract. Cricket set up my droid phone and for 3 weeks it didnt work because they didnt start a few of the processes to run my droid. i fought with the individual stores, the main store, the call center(you will go crazy tring to talk to a real person), and corporate office(had hell trying to find that number) and they ALL FAILED MISERABLY! No one could credit me for services UNRENDERED. they took no responsibility and were all unknowledgeable about their plans, service, and phones. down right snotty or rude. i paid over$250 for a phone that they coulnt set up and a month and 2 days worth of service and 2 months of hell, waisted gas and waisted time. i had horrible problems with cricket before but this is this last straw- DOES ANY ONE WANT TO BUY A CRICKET PHONE CHEAP>>>HARDLY USED AT ALL!!!!

    cricket h8tr 3/14/11 6:15PM
  • Im in the military and need my phone to keep in contact with base when i am at home with my family, i have always paid my bill on time and have been a customer for over a year. On the 1st of March our pay was shorted so it was either pay the rent of my phone. Called cricket talked to a representive that actually spoke AND understood english said that if i paid half of my bill my service would be extended till the 15th. On the 7th my phone was turned off. I called numerous times to try and pay my bill but each time either got someone who didnt understand what i was saying or hung up on me. this past few days there payment processing has been down so i have been without a phone for 6 days. In lite of recent geographical events it was very imporant that i have a phone as i was suppose to deploy help out japan. As a result of not having a means of communication-i missed that phone call. Thank you cricket for your horrible customer service,I will ensure to pass the word around to my base because cricket does not deserve the patronage from my fellow military members

    Anonymous 3/14/11 4:03PM
  • To the store on Spencer Hwy in Pasadena Texas I wonder whatever happened to the professionalism in retail went. When manager goes in drunk yelling Mexican screams in front of my 9 year old daughter. When i went in for broadband service which never got installed in my computer, which Im getting billed for as of today.

    Anonymous 3/14/11 9:29AM
  • I have yet to get through to a cust svc rep. that speaks ENGLISH and this is a shameful practice as I am a US service memeber and can't seem to get service in ENGLISH in my own country. That is the least of the issues with cust svc , no one seems to know who can help you with any issues even when you're transfered for assistance whoever you were transfered to doesn't seem to know either???? Frustrating to say the least.

    Me123 3/14/11 9:18AM
  • I wish i had seen this first. 2 problems on is with their shipper fe dex who instaeado holding the package for pick up- RETURNED IT. This was a birthday present for my daughter. NOW trying to either get the package turned around, have a new one sent or get a refund is an IMPOSIBLE task. I get directed to the local store who wont answer the phone, online help says its not their area and to call the 800 number,, the 800 number doesnt recognise our number because the phone is not active yet.. I tell ya what.. it could of been made right very easily.

    mad mom 3/12/11 11:12AM
  • Very second rate, unprofessional service. My problems pertain to bill payment (phone service is fine.) I must pay my bill on line via credit card as there is no mechanism in place to set up a electronic checking payments, which would eliminate all of my issues with Cricket. If I visit a store, I must pay a $2 charge; if i use customer service, I must pay $5. Now, I have paid 2 months worth of payments to eliminate some of my headache and my phone was still cutoff. Cricket offers low prices but the trade off is customer service. The company either needs to bring their customer service up to an exceptable industry standards or stop providing the service.

    Terrible customer service!

    Mark-e 3/12/11 8:36AM
  • This is the worse phone company ever i dont know who came up with this but it needs to be shut down. the customer service is awful as well as they're voice prompt. i had my phone for a week and its been nothing but problems my service is so bad i can even call out to the customer service and my bill is paid this is a complete scam just to get people money and this is going to my loyer. they're not gonna last long, Im sure.

    shermener 3/11/11 8:56AM
  • my phones as well were disconnected today, Ive been on the phone all day with customer support technical support you name it Ive spoke with them, but none of them were able to process my payment now my phones are OFF , pissed and I hope they dont come with the late charges and reconnect fees cause its not my fault the system is having troubles.

    Anonymous 3/10/11 10:21PM
  • My bill is on the 3 of the month but when I called to ad a service they double billed me even though it's now the 10th. What gives?!? Why can't they just charge the $5 fee starting next billing. I wouild be happy with that but NOT a double billing!!! Thats extortion!!!!

    janelle1010 3/10/11 11:20AM
  • I have Cricket Broadband for my laptop computer. I live just west of Skiatook,OK and lose service too often. There is no way to call and report the outage, if you call 1800Cricket you are transferred to INDIA, you can't understand them and they speak little English, wanted to know what I do as my job in the US. Very unprofessional and of no help to me what so ever. This was Saturday and after hours no one answers phone calls locally after hours. The service was back up and running the next day but have no numbers published for reporting downed towers or after hours numbers for reporting problems with outages. They are terrible and you get no credit for being without service. My mother has cricket cell phone and when my computer goes out here in Skiatook west of town her phone also goes out and she has the same problem, no service. How do we report these issues when no one answers the phone except in INDIA, it's either busy, or after ringing twenty times your hung up on and disconnected. They have some serious issued that need working out immediately.

    Pam 3/9/11 10:12AM
  • Made a payment yesterday aroung 4am. Now my phone is off. I call Cricket and get busy signals all day.Finally when I get someone they tell me they are having technical issues and phones should be on within 6 hours. It is now well over 6 hours and no phone service. Can't even log into my account website not recognizing phone number. This sucks and Cricket should be ashamed of themselves.

    SMH 3/9/11 3:14AM
  • Iam very disappointed of customer serv rep at cricket
    i have been trying to activate my phone since this morning, now it is 10;30 pm
    dont you think this is a terrible service, i order the phone on line and i went to a cricket store and they charge 15.oo dlls to activate my phone???? what is wrong with you people???

    enri786@aol.com 3/8/11 9:38PM
  • Cricket wireless - I have no service! I call over and over again and no luck - paid bill 3 x today and promised in "30" "the update will be complete, but 8 hours later - I still havenoservice? WTF?

    I expect some serious a** kissing to convinceme why I would stay with Cricket!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    ANGRY CONSUMER 3/8/11 7:07PM
  • I called cricket to ask somehting abotu my damaged phone and insurance and the convo went like this

    Me:*explains question*
    REp:so you want a new handset
    ME:no im not buying a new handset.
    Rep:you dont have insurance
    Me: how do you know.You dont even know my name and arent looking at my account
    Rep:yes i am looking at it
    Me:how?im not even calling from my cricket phone and didnt give you the number
    REp:*hangs up*

    Seriously!! how unprofessional!!

    Anonymous 3/8/11 6:12PM
  • Whether you use their website or your phone you'll play hell getting through to these people. I have extreme problems every month. for all their added on fees you should get better service.

    It's odd that they charge extra fee for paying (a)with plastic, (b)by check, (c)with money order, (d)with cash, (e)on line, (f)by phone, (g)in person etc.

    Is there any way to pay your bill without having an extra fee tacked on?

    Anonymous 3/8/11 3:27PM
  • I was looking for a new telephone and thought I would try something new. Because we don't use our telephones that often, we thought that Cricket was the best deal for us. They asked what service area I live in--and I told them 21030. They sent 2 telephones the very next day. (That is the best service you will get from them). Guess what--they didn't work. We spent 5 hours on the telephone--and soon discovered they do not service our area. We went back to the Cricket store the following day--and guess what--they couldn't return them. We had to mail them back (at our cost--even though they don't service our area). it cost me $70 in start-up fees to sign-back up with Verizon. I lost the contract to receive 2-new telephones...hoping i would like Cricket better. DON"T EVEN THINK ABOUT IT!!!!

    cattom 3/8/11 11:52AM
  • I had the same problem all day yesterday, first you hold on the line for 10-15 minutes then they cut u off! Or if a live person answers they give you their employee number and then CUT U OFF!!! i am so pissed off! i am going back to T-Mobile!!! i would RATHER pay more than have a company that don't care about their customers, because they will disconnect u in a minute and u have to call and call and call and hold and hold for days just to pay your freaking bill to get it connected back!!!!!! i will NEVER do business with CRICKET again and i will definitely let all my family know! they can go to BOOST im sure no other company has a more horrible customer care as cricket!! u can't go wrong with any OTHER phone service provider!!!

    toofrustrated 3/8/11 7:45AM
  • I am having the same problem. Their customer service system and pay center are not working but they cut off my phone. Their is no one that you can call to help fix this problem i tried for 4 hours yesterday and all i got was the dang answer system that does nothing at all except hang up on you and say call back later. I paid my bill twice which amounted to 118 dollars when i only owed 59.26. Their is something seriously wrong with this company.

    Anonymous 3/8/11 5:41AM
  • I have spent all day trying to pay my Cricket bill. The phone system is messed up and will not let me pay. Now I've tried ot go online and I can''t get through to even send an SOS for help because I can't contact them with out a password!!!!
    Cricket had a great plan, but customer service/support is horrible. I've had Cricket since they came to Nashville, about 12 years, but I'm seriously considering switching to a more professional company.

    kimvintage 3/7/11 8:42PM
  • Thanks For charging me 127.70 when I only owed 63.85 you took my money and still shut my phone off!!! WERE IS MY MONEY?????? Then your so called customer service hangs up on me after 50 tries!!! I am very Livid with your company & will be reporting you to better business bureau for being a rip off company!!!!! Wish I would have Wasted My money on Metro PCS for the same crappy wannabe android phone!!! At least they are straight shooters!!!

    ChazX36 3/7/11 1:54PM
  • I amextremely dissappointed with customer service. I have been on the phone for the last 6 hours trying to get thru to pay my broadband service. I keep getting the same thing all reps are busy try again later. i have been trying and i know all reps are not that busy. you suck!!!!!!!!!!!!!!!!!!!!!!!i will be switching to any other broadband service out there but yours. you need to get rid of all your automated recordings and get some live help. I will definitely blog and tell everyone just how bad cricket is!!!!!!!!!

    sjs 3/6/11 9:27AM
  • Cricket offered a $50 rebate on a broadband modem but told me I would not be eligible to redeem it until after 45 consecutive days of service. After 45 days I printed the rebate online and it says it must be submitted 30 days from purchase. So now I am not eligible to get the $50 rebate. I knew they would screw me out it somehow. In addition, Their customer service is the worst that I've ever experienced. It's nearly impossible to get an actual person on the phone and if you do they hardly speak english. Do yourself a favor and go with another vendor.

    penny 3/1/11 10:32AM
  • The worst service by far. My calls are dropped at least once or twice a day and I live in the Denver Metro area and not in some outpost somewhere in no-man's land. I gave-up on calling Cricket for reasons why there service sucks or why my bill magically is increased for no reason. The call center is located somewhere outside of the US and if I can reach someone I can remotely understand, they are normally absolutely no help. What a terrible company. Cricket is one step above using soup cans connected by a string.

    sam19 2/27/11 2:59PM
  • I have to say that at this point, I distrust anything I'm told by Cricket customer service. Twice now I've experienced an agent, once it became clear that they didn't know how to help me, put me on hold for an inexcusably long time, finally pick back up and pretend to be someone else. I never would have imagined such a thing happening before. I have been given false information, pointed out that I knew it was false, and railroaded off the phone. Today I called and the person who answered gave me some very reassuring information in a very confident way. I thanked him, went to use that information and was told that they had no idea why customer service would tell me that because it was completely false. However, at a corporate store (and at some resellers), you can usually get your issue answered and possibly resolved. As it is, I think they're wasting money on keeping a live support team as they'd probably lose fewer customers if they made a completely automated system that advised a trip to a Cricket store when it can't figure out the customer's problem.

    Silas 2/26/11 3:55PM
  • I have a family member whos new cricket phone has gone bad. They cannot call out or text. I haasicly Ive tried for several hours to located or talk with some one with no luck. there are no stores or locations for over one hundred miles I cant get suppport to answer or respond My feelings are YOUR PHONE PLANS ARE CHEAP YOU CUSTOMER SUPPORT SUCKS

    upset 2/23/11 8:07PM
  • So, I stay on this call with a dumb cpu..... not to bad..... im put on hold... okay this isnt going to be long 10 minutes go by.... The music? good choice cricket...really?

    Jack, of cricket customer service, was quite helpful in telling me why I could not get my web mail to transmitt; however, he could not help me get my webmail to transmit. My son was listening to the call, laughing hysterically because our american boy Jack (really?)was explaining what I already told him.
    My son said even Jack knew that Cricket's service can not deliver: lost in translation, Jack was saying, but not really, "thank you USA suckers for paying my bill with this cheap service--I Love America!(He says as he is throwing a rock)
    By the way, my cell lost battery power while holding for a live person! Thank you Cricket

    Hey Cricket YOU SUCK! 2/23/11 7:50PM
  • Ordered Cricket Broadband the customer service representative assured me that the order would be delivered overnight via FedEx she also informed me that I can track my order by logging into mycricket.com. Well I've been checking "mycricket.com" daily the only thing that has been done is the order was placed, no FedEx tracking number NOTHING!!!!!!!! I call Cricket daily asking when will my order be shipped & where is the tracking number; these idiots are the most incompentent people I have ever encountered. Cricket customer service could not provide me with any information regarding my order it's been 5 days and counting. My next step is to file a complaint with Consumer Affairs along with the Federal Trade Commission and a follow-up letter to their corporate office.

    Ladybri 2/23/11 10:26AM
  • customer service???????????????????? Idont think there is such a service with this carrier

    hm7040 2/23/11 7:07AM
  • To be very honest, the quality of phone service was wonderful. I could receive, make phone calls, text messages and Internet in areas where all of the other carriers could not. But their quality of customer service is deplorable. their 611 & 1(800)Cricket numbers are non-human lines, if you follow the Internet leads, you will get hold of their Broadband line for a real live human being, but they can't help you with phone problems and often become non-helpful once they find out that you called them instead of calling the "robot" lines.

    As long as I did not have to deal with customer service, the phone service was awesome, but dealing with their customer service was an outright nightmare!

    Chattafuup 2/22/11 11:11AM
  • Every time that I've had a Cricket Rep "touch" our account it takes about a dozen phone calls to get the phone un-disconnected. I've been with Cricket for 3yrs. 3 times the phone has been disconnected due to their mistakes, it takes almost a full day just to get hold of a human.

    Once your phone is running & they don't touch anything, the quality of the phone service is great, but their customer service is horrible, rude and ineffective.

    Jerzee 2/22/11 10:55AM
  • Cricket's customer service is horrible. You can never reach them via telephone, which I think the customer service reps place you on hold so that they don't have to do any work. You don't have this problem with all the other wireless carriers. So what is Crickets problem?

    Dancer 2/22/11 7:20AM
  • I was having problems accessing picture messages online. Now, although I do not have picture messaging capabilities on my phone the cricket website directly states "You can receive picture messages on your Cricket phone even if you do not have picture messaging as a feature. If your phone does not support picture messages, you will get a text message with a link to a website (http://www.mycricket.com/mms) where you can view your message. However, in order to send picture messages or reply to messages you receive you must have a phone capable of picture messaging and be a picture messaging subscriber."
    I literally read this to the customer service representative several times, and he continued to tell me that I needed the mms capability on my plan to receive messages. To which I continued to respond that I should be able to access my messages online without adding the feature. I felt like I was talking to a wall that could not read. He kept responding (even after reading the line above with me out loud) that I needed to get picture messaging on my phone to receive the messages online. I seriously never write bad reviews but this was the most extreme case of ignorance, avoidance, and poor customer service that I've ever dealt with, and don't be fooled it was not just this representative. The staff must have no training what so ever about the policies and processes of cricket phone plans. I don't blame them at all. I blame the company, and if I wasn't leaving the country for a job I would sign a contract with someone else. WOW

    katcal 2/21/11 11:29PM
  • After loosing my cricket cell phone I notified cricket and TOLD them to stop service/billing since I had no phone. Cricket TOOK MORE money out of my checking account (WITHOUT AUTHORIZATION) for "payment for services" and I called them AGAIN and TOLD them to STOP BILLING me because I did not have a phone, so I did not need or want cricket service ANY LONGER, they told me that they had stopped billing, yet they continued to take MORE money out of my checking account without authorization. This has gone on for 5 months. I WENT INTO a "full service" cricket location and asked about being OVER BILLED, and was told that "we are providing service so we are billing for that service". I told them about having CANCELED my cricket service TWICE. They responded by saying "there is no record of you canceling your cricket account". I said CANCEL IT NOW!! I then left the store to CALL cricket (which I didn't want to to because I didn't have HOURS to waste sitting on hold which IS the norm for cricket in ANY situation) After 45 minutes on hold I made the complaint about having to call TWICE AND go into a store before my account was canceled. The "supervisor" said that "there is NO RECORD or DOCUMENTATION that you've ever requested your service being canceled, and it is still active right now". I'm telling you that if you choose to take a gamble with cricket wireless service (lack there of) then this too will happen to you. You WILL spend AT LEAST one hour on hold when you call cricket for ANY REASON, and after speaking to a supervisor for a short while you will be...."disconnected" meaning HUNG UP ON. I've been hung up on DOZENS of times, and who's to say that it's not just a "dropped call". NOTHING that you tell ANYONE on the phone OR in a cricket store will EVER be documented, so don't bother asking for the persons name, i.d. #, location, because it will do no good. You have NO RECOURSE with cricket accept for webites like this and MAYBE the better business bureau, which is where I'm going next to try and recover at least $300.00 of charges that I was billed for when my Moms dog destroyed my phone, and that day was the 1st time I called to cancel my service. I've had poor service through 5-6 other cell phone providers, and I've NEVER commented as I'm doing about cricket right now. ANY of those 6 companies would get an A+ rating from me compared to cricket wireless. If you decide to "give cricket a try", then you have an UNLITITED ammount of money, and an even BIGGER ammount of time. Get used to not being able to understand who you're speaking with, having money taken out of your account/credit card WITHOUT, and spending many, MANY hours on hold and then after all that time on hold, your call will be "accidentally" (I'm sure) dropped.

    gobluecsmith 2/21/11 3:33PM
  • There customer care is like a mirror.. if you will not gonna be good when you call they will not gonna assist u better.

    cobra 2/19/11 8:52AM
  • I experienced really bad customer service today. I bought a replacement charger for my phone less than 30 days ago here in Texas form an H.E. B based store. The prong on the charger fell off...so I figured I could just take it back and get an exchange as per the warranty. I found out they only offer a 3 Day return or exchange !!! I asked for a manager but he would not budge, I called customer service ....same story... I was asked to send the charger via mail to the manaufacturer and wait... meanwhile how do I charge my phone ??? they actually said that was my problem if I did not buy a new one.. I asked if at least a 30 day warranty would apply if I purchased a new one...ANSWER : NO! only 72 hrs :( WHY???
    I will no longer be doing business with this company who does not even try to help its current customers.

    Dont make this mistake!! 2/17/11 1:25AM
  • you have really bad customer service.. i ve been on the phone for over a hour, i still did not get what i wantd.....

    Anonymous 2/16/11 5:20PM
  • Cricket Wireless is a company under Leap Wireless International, Inc. You have to contact Leap at 1-858-882-6000. A live person answers the phone there and hopefully you can get some results. Just remember he is just the operator so don't waste your breath telling him the story. If your case is like mine and money has been taken from your account without authorization then simply ask for the Fraud department.

    The address to this company is:

    5887 Copley Dr.
    San Diego, CA 92111

    JumbaGirl 2/16/11 1:47PM
  • :::::::: SNAKES ::::::::
    Ordered Phone on line, never agreed to monthly payments being taken from CC # I used to purchase phone. Went to pay first bill at local location & they said bill was paid 3 days prior via auto pay ( good thing funds were in account ), I explained I never "ok'd" this & to take CC# off account. Next month it happen again & I called and they reassured me it wouldnt happen again. Within having there service approx 6 months they kept doing it after I was promised my CC# not on file so I cancelled & went to sprint. Confirmed cancel... Made a few big purchases with card then when I checked my CC balance I was Overdrawn $150+they even took out a for a month after I cancelled - long story short.... After having a ridiculous time trying to reach someone bc my Cricket # was no longer in service... I had to fight with ppl on the phone who barely speak english or understand so I had to repeat not only my infomation 7 times but my story/why I was calling... I had to ask to speak to supervisor (to explain everything again) , FAX my bank statement (my idea not theirs btw) to prove the are responcible for ALL charges. They told me I had 24hrs to get them proof & promised to notate the account that with bank statement proof they would be refunding all charges (including 3 overdrafts). This was amonth ago.... Cant get through to anyone bc my cricket # is off ( phone call only goes so far b4 they ask for # then cancel call) & (if u can believe this sh!t) NOBODY ANSWERS THE PHONES AT DELAWARE AVE (corp. Store) no matter what time of day! Ive left msg after msg & I do not live close enough to the store to make it there in time after work. Mind you I have a bank accnt with neg. funds that I also use for netflix & would like to deposit my money in!!! So now I am speaking to a LAWYER & will be going to the local news with the store. Bunch of SNAKES with idiot employees !!!!!!!

    Angry in The 716 2/14/11 2:37PM
  • i ordered a phone online friday n still havent recieved my phn 4 days later . my account has been charged an everytime i call customer support i get 5 diffrent reps telling me 5 diffrent things in broken english...so far i've been told itll arrive the next day(it didnt) as well as the order was canceled(which they said they couldnt do and the money is still not in my account) oh and the best 1 was...we'll call you and let u know whats goin on(and they havent)...i cant speak 2 a supervisor or ANYONE in upper management and as of today have NO clue where my money or phone are or whats going on with the situation. i basically payed 300 dollars for a confirmation code that serves no purpose. I AM PISSED. but other than that cricket has reasonable rates and considerably good service in my area IF i ever recieve my phone.

    iwantmyd*mphoneNOW 2/14/11 12:32PM
  • My daughter has had her cricket phone for less than 3 months and it gets locked up, and freezes every time she tries to open her sounds. The back plate of the phone slides off easily, and is now lost. The customer service is exactly what everyone else on this site says it is..... sh**!!! I too have been on chronic hold multiple times only to get the person in India who tells me I am confused. The best part is that I made a payment and they told me I didn't. They also put me on chronic hold to give me to another person who is supposed to be a "manager" and that person seemingly treated me like I was some freakin' nut case and told me he could not help me. I think someone should invent an award for consumer's worst companies: and Cricket should be the poster company.

    cricketsucks(_l_) 2/13/11 12:11AM
  • I thank all of you for posting here and warning others about your experience with Cricket Wireless. I was searching for a company to get a new cell phone with unlimited service and Boadband and these ae by far the worst reviews for a wireless company I have EVER read. I will be sure to steer clear of Cricket and tell everyone else I know to do the same. I wonder if they understand how important customer sevice really is, or if they just really do not care. Either way, they need to step it up befoe they lose all of their customers as well as any potential one's they could have gotten. P.S-My friend told me the "insuance" you pay for when to cover your phone is a complete rip-off. They make you pay like an $85 deductible to even look at your phone. Her phone only cost $60 brand new.

    notgoingwithcicket 2/12/11 3:59PM
  • i hate the fact that when you have a problem you have to go to the full sevice store what? are you kidding my i live 45min away from the only store in the dang state that everyone gets referred to so the line is forever and a day the when you get to the rep they are stupid...i could have told you my phone was broke i want them to tell me how to fix it and to get that done you must go around the corner and wait AGAIN!!!it just insane...

    mindy74265@yahoo.com 2/11/11 6:04PM
  • zero customer support

    Anonymous 2/11/11 2:31PM
  • I never take the time to write reviews like this, but since i just spent 45 minutes on hold with cricket and accomplished nothing, i might as well take an additional 5 minutes to maybe help someone else.
    This is the absolute worst customer service i have ever seen. I hear things all the time about bad companies, but usually ignore it, thinking they are just difficult people. Their online system has a chat to add stuff to your plan, or purchase things, the website also has automated features that accomplish this. The website, nor the chat has anything regarding removing stuff. The online sales support button dissapears when you log in to your account, proving this is not for tech support.
    When you call, you are sent to an automated system. It says "why are you calling?" and gives choices to say "you can say something like make a payment, or add a line", again, proving they want to sell you stuff and not provide support. If you do get past the automated system, you are on hold for an insane amount of time, then transferred to someone in india. They dont help you either, nor could you even find out if they did since you cant understand them!
    If you want cheap phone service, this is the place to be, but if you ever have any issues and need help, you are screwed. I am going in to the cricket store soon to get this resolved, as i know those people can, and will help me.
    So unless you live really close to a store, or know you wont have issues, then forget about any chance of getting good customer support.
    sorry the grammer and such is not great, i dont want to waste more time involved with this company, so im not editing it for errors.

    mulder25 2/10/11 2:21PM
  • Not a company I will ever use again. No coverage, Terrible customer service and awful definition of unlimited.They will slow your data service down to slower than dial-up, and the only way to get it up to dial-up speed is to use less than you pay for for 4 months.The computer continually locks your account out so you spend hours a month on the phone with them.If it happens past 10 pm then you have to wait til the next day to speak with someone. That is if you can get out of the recorded customer service loop they put you in.I went 6 days without service even though everyday I was told it was fixed. This was happening with my bill paid and not behind.When you pre-pay , your bill will all of a sudden show you owe double the amount for the 1 month. I will never recommend them or use them again unless I want a continual headache and nightmare!

    Anonymous 2/9/11 10:56AM
  • They always delay in posting payments. I always get notices that my bill is due after having made my payment ahead of time and you can never get through the automaton thay is in capable of understanding more than simple closed-end responses to "its" limited inquiries.

    MQRV 2/9/11 7:07AM
  • Their phone system is terrible. It hangs up on you if you say you want to voice a complaint. It hangs up on you if you press wrong buttons. It's payment over phone doesn't work correctly and you can't get help. Workers are clueless and not able to understand. The company has done so many wrong things I can't begin to describe them all. But mostly it is because their phone system is so infuriating that by the time you actually get a live person you are angry.

    Minister F. 2/8/11 8:27PM
  • This place is the hardest to get ahold of unless you like talking to a computer... There is employee comments on here? I dont see how cause they dont answer any phones... CRICKET SUCKS

    CRICKET SUCKS 2/7/11 12:35PM
  • Don't try Cricket's broadband, it doesn't work. I paid almost $100 for service and modem. Couldn't get a signal. I kept the device less than 24 hrs. Yet they refunded my $50 for the modem but wouldn't refund my payment for service. Cricket's robbing people, this is against the law. Next week I'm going to the US Attorney's Office and file a complaint. If you're filing a class action suit, please let us know.

    JD SMITH 2/5/11 4:29PM
  • DISGRACEFUL!!! I AM AS WE SPEAK HOLDING ON MY WORK PHONE FOR THE LAST 40 MINUTES.WILL SOMEONE PLEASE PICK UP THE PHONE???? THIS IS THE THIRD TIME I HAVE CALLED IN THE LAST WEEK AND HAVE NOT GOTTEN THROUGH TO A LIVE PERSON. THIS IS ABSOLUTELY DISGRACEFUL.

    phillymax 2/3/11 9:04AM
  • CRICKET IS A PIECE OF CRAP, THEY HAVE NOT RIPPED ENOUGH PEOPLE OFF YET TO ACTUALLY GET A HUMAN TO ANSWER THE PHONES. THEY ARE THE WORST. I WOULD NOT WANT CRICKET IF THEY GAVE ME SERVICE FOR FREE. THEY HAVE POOR SERVICE, POOR CUSTOMER SERVICE AND THEY STEAL

    Anonymous 2/2/11 4:09PM
  • this is my first month of service with cricket wireless.
    they took 60.23 out of my acct. 3 days before the bill was due 2/2/11.it was due on 2/5/11. i am on a disability check and have no money at the end of the month .i told them this .they emailed me 1 week to 10 days ago telling me my pmt. was due on 2/5/11. i checked my bank acct. today and i am in the - for 60.00 and change. i called cricket at 18002742538 and spoke to nelson and then to his floor mgr. and got no help they would not make it right, so now i do without something important likje medicine,gas,or insurance. they just don't care.

    susie 2/2/11 3:14PM
  • Cricket's customer service is a joke. It takes at least half an hour to get transferred to a rep. Once transferred, it takes about another 15 to 20 min to reach somebody. They are rude and disrespectful. I have had nothing but problems with my bill, and the service. I highly recommend people to pay double the price for have the stuff. It will save you a lot of problems

    jonnyb22 2/1/11 2:50PM
  • omg!!!! cricket is the wrost ever I purchased a phone and took it back the next day because I was having problems with it. I was in the store nearly 2hrs before they were supposdely giving me a new phone out the box per the"MANAGER" NOT TO MY SURPRISE I WAS HAPPY UNTIL I LEFT THE STORE AND 1HR LATER COULD NOT USE MY PHONE. THEN TO FIND "MY NAME CARD HAD SOMEONE ELSES#" I CALLED THE NUMBER AND THE LADY TOLD ME SHE HAD JUST RETURNED THIS PHONE TODAY!!! WOW! REALLY.NOT TO MENTION WHEN I LOGGED INTO MY ACCOUNT IT HAD ALL THE PREVIOUS PERSONS INFO. WHAT A PRIVACY ISSUE.I HOPE THE PERSON WHO GETS MY PHONE WONT HAVE ACCESS TO MY ACCOUNT.

    MALIA 1/31/11 7:17PM
  • Cricket makes it near ti impossible to call and pay with a pre-paid card for the braodband services....Plus what a load of crap that if I activate my new pre-paid card on the 10th of the month that it expires the same day each month which is the modem activation date (mine happens to be the 24th)....It should be 30 days from when I activate my pre-paid card!!!

    DartFrog 1/31/11 7:02PM
  • had a payment taken out of my checking account for my cricket account , i did not authorize this transaction and cricket withdrew it 5 days before the bill was due . i think this is very poor and deceptive business practices. as soon as i can i am dropping cricket there are many more reputable companies ou there , cricket is not .

    Anonymous 1/31/11 11:31AM
  • I have NEVER experienced "customer service" like I've had with Cricket. I hear about people who give companies bad reviews and I've always passed it off as, *maybe they were just complainers*, I have literally been in Outsourced to India/automated system HELL for the last 2weeks, trying to contact cricket about my account. I've called the company about 15x's and have yet to speak with anyone in the U.S. I have been hung up on, told the systems were down (after they didn't know what else to tell me), and spoken to so many of their agents who have NO idea how to comprehend what I'm saying. Then I receive a bill in the mail under a different phone number where they took it upon themselves to open a new account for me instead of processing a refund. When I called on it, the agent told me if I didn't want the account I need to go to the store and have it disconnected?? WTH? Each time I call back, their automated system takes about 5-7 minutes before it connects you to a human. That's not even counting the fact that when my sister tried to install her broadband modem from cricket it put a virus on her computer and shut it down. I would NEVER recommend this company to anyone!

    destiny009 1/27/11 6:51AM
  • I highly recommend anyone who has had problems with Cricket Customer Service to go through the Better Business Bureau to resolve the problem. Cricket had deducted money from my account for services never used, and after trying unsuccessfully to get resolution and talking to over 27 different representatives over a two-month period, I finally filed a complaint with the Better Business Bureau and my finances were refunded within a month of filing the complaint.

    jj 1/26/11 4:50PM
  • I really haven't had any problems with the service, but the customer service is the WORST EVER!!!!!!!!!!!!!!!!!!! An absolute F----------------

    First, it takes an hour for me to go through the automated system just to talk to a human, then, second, NONE OF THEM SPEAK ENGLISH!!!!!!!!!!!!!!!!!!

    booboo 1/22/11 10:55PM
  • The people who answer the phone are essentially idiots who have minimal command of the English language with names like Bill and Joan. C'mon, now.

    "John", who sounded much more like "Aballach", and couldn't nail "very" without issue, said he needed to transfer me to the "bwoad-band" dept., to handle my issue regarding the wireless broadband card. Acknowledging that that was why I was calling - after explaining it twice - he said he was going to send me there, but again asked if I needed any assistance with cell phones. Did he not comprehend what I just explained to him?

    Anyway, off to the further depths of India or where-ever I went, only to sit on hold for 10 minutes (no exaggeration) without anyone picking up the line.

    I call back and get some other guy, "Bill" I think - sure, Bill - and go through the same stuff with him. He says that he will place me on hold, correct the system, and then transfer me directly to the department I need. Like an idiot myself I tell him fine.

    One minute later he pops back on, says the "system" is fixed, and off I go back to the hinterland. Only, mind you, after being asked if I needed help with cell phone issues. I finally told him "Rocky, I don't have a cell phone with you." To which he replies, "My name is Bill, not Rocky."

    I'm sent off, and spend another 5 minutes on hold before hanging up.

    Bottom line. Just go to a store where ever you may live and deal with the clowns there instead of the idiots on the other end of the phone here.

    sleepgod 1/22/11 7:43PM
  • This is absolutely ridiculous. The #1 on my defective cellphone isnt working. So I go to Corporate office during my lunch hour and they tell me I have to pay the $50 deductible to receive another cellphone.Fine, I call to get a claim #, but since I dont remember the EXACT address of when I opened my account(3 or 4 yrs ago)I'm trasferred to customer care to update my address. Well, I leave because I've wasted 1 1/2 hrs. at the corporate store. When I call from work, the rep. from customer care says I have to go in the store to update my address w/ my id. What??? Why wasnt I told this when I was at the store???? These reps need to be trained better in knowing the proper procedures. I am irate and will discontinue service.

    Brianna 1/22/11 2:29PM
  • Cricket is the WORST wireless company ever! I didn't even get my $47.00 returned to my credit card, after I canceled my account in good standing. There you go cricket Free money! Your just like the banks taking form the poor. I should have stayed with US cellular they might charge a little more but their service is good. and there customer service is super!! never again!!!

    Wismulla2 1/21/11 2:50PM
  • The plan is great (unlimited web browsing, etc.), and reception is great. As long as you NEVER have a problem or contact the absolute idiots (I think they train them to be that way, Cricket is NOT into customer service), then you could be fine.

    My main problem is the phone selections. Very poor selections. I bought a great Samsung (Messager Touch II), yet, I cannot add anything useful. Unless I go with Blackberry (extra charge per month also), I have no hope of getting a phone I can add a couple of apps i need.

    Been with Cricket 2 years. Well, like I said in para 1, great, IF. And you don't get fancy with your phone apps (cos you can't).

    Imagraphicx 1/21/11 7:23AM
  • I have been trying ALL day to contact a human being at Cricket and it literally impossible...they're phone system hangs up on you if you do not answer the prompts exactly! They obviously do not want to speak to their customers...I am in shock! I challenge each of us to formally write a letter to our State Attorney Generals office and file a complaint..perhaps a CLASS ACTION LAWSUIT IS IN ORDER. Let do it! I have a simple question regarding my mobile broadband..they are certainly quick to automatically get their money from my account every month!! I will not rest...this is UNACCEPTABLE; IN TODAYS era of customer lets show this company the door!!! Remember AOL lawsuits in the 90's...look what happened to them. Another idea is to report this to local media...there is a story here... we must not let those crooks get away with this!!! Lets fight!!

    ShockedINSanDiego 1/20/11 8:59PM
  • this company doesn't care about keeping you as a customer...spoke to thier customer service agent in who knows where on 1/20/11....paid for a rebate and cannot get it.

    Anonymous 1/20/11 2:24PM
  • I am so disappointed with the cricket return system I could scream. I purchased a phone for my daughter for Christmas at one price and two days later I saw the same phone for 30-40 dollars cheaper so I contacted the company and asked if I could get it for the lesser price and they said that I would have to return the first phone I purchased and have to wait up to 30 days for the money to be returned to my account, I would have to have the first phone returned within 14 day which I did and ordered the second phone for the lesser price. That was done and I confirmed the date the phone returned to the company and they keep saying the return is in process. Why does it take 30 days to return the money that was spent and then I did purchase a phone from the company where I have been a customer for a year. I need for my money to be returned now. The people that answer the phone are very rude and do not have much customer service skills. And they are hard to understand. I am very displeased with the cricket phone return system it needs to be changed.

    Crbhelem 1/20/11 9:19AM
  • Seriously the worst Customer Service in the wireless industry. Lets bypass the outsourcing and having to repeat everything because there system is crap. Entering it in the beginning of your call makes no difference.

    We bought a Cricket phone off a gentleman who had upgraded and transfered his line to the new phone last November. So we called Cricket to simply transfer our line to the phone we bought. They said it was still in the other peoples name...?? Okay so I called them, and they proceeded to call Cricket and have them remove the phone from there account. said give it 24 hrs them try again.

    We did this twice in a row as they kept saying it was still in there name. So last night we went ahead and did a 3 way with all 3 parties on the line so they can access both account at the same time. After us and the other party explaining this to customer service NUMEROUS times, THEY STILL COULD NOT COMPREHEND WHAT WE WANTED THEM TO DO! After an hour on 3way...They just hang up on us...

    Okay fine we will try again tomorrow we say. That was this evening...We call in, NO they still have not taken care of it. Of course they didn't. Can hardly understand him so we ask for someone that speaks better English...he hangs up on us. This happens a few more times. One of the time we said hang on while we set up the 3way...They hang up on us while doing so.

    Now were getting pretty upset. Now were just trying to speak to a Supervisor or Manager, hung up on...Try again, hung up on again. Finally after numerous times of getting hung up on, we get to talk to a so called manager. Were pretty upset by now yes but what kind of customer service does that? They are pretty rude.

    This manager was no different. Did not help anymore than the others and even said this time that they could not do a 3way with the other party. WHAT!!!!

    Make excuses for the reps all you want, but that whole call center we've been dealing with is incompetent, rude, ignorant, crooks. They just want to apologize over and over saying we will take care of it, and never do.

    They kept trying to disconnect the other guys line. I mean come on. THATS NOT WHAT WE ASK THEM TO DO! How is this company still in business or at least not taken over by competent individuals. I am done, never again.

    I will be posting this EVERYWHERE I CAN, FLOODING IT ACROSS THE WEB. The only thing these people are good at is hanging up on you. by next month we will no longer be dealing with them.

    Oh and there broadband...Crap, Its more like second generation. DL speeds at 1.8kb, and it kicks me off an average of 4/5 times a day...
    I'd rather have a direct dial up...Peace I'm out...

    5cr3wCr1cK3T 1/20/11 12:27AM
  • Pain in the arse!! Took 2 months and an extra month of being charged to cancel. Had to call the number listed here and be transferred 3 times. FINALLY talked to a nice lady who said she removed the auto billpay from the account, however the extra months charge..."non-refundable" So they swiped an extra $40 from my account. Let's see how they like a charge back from my bank.

    Overkill67 1/19/11 1:53PM
  • Cricket was a huge disappointment all the way around! and good luck getting help. everyone I spoke to told me something different - from the store to the service center (if you could understand them). I gave up and cancelled the "service", losing $ in the process.

    Anonymous 1/17/11 4:17PM
  • I have one of there modems & keep having the speed drop down to 2kbs, i have rung the cricket line & have been hung up on now quite a few times..

    I keep being told, that i have to unplug the modem, restart the computer & then plug back in the modem, then re-activate it..

    The problem is, when i'm at work, my wife isnt going to do all of that.. & the question is what is our $60 per month paying for then...

    BB01 1/15/11 7:22PM
  • I am one of those folks with a credit score of 780 who rarely pays anything late. I missed 1 payment with Criket that was due on the 12th and my phone service was cutoff on the 14th. I went to pay the bill and have service reinstated only to find they were charging me 2 months in advance. I paid the $128.00 only then to find that they were somehow not crediting me for the two months I paid in advance and stating I will still owe $64.00 in February. My time is valuable and I do not have time to play games like this! Shame on Cricket!! I will also be reporting this to the Better Business Bureau and FCC! Shame! Shame!

    BurnedbyCricket 1/15/11 4:40AM
  • So it just took me 2 1/2 to try to make a bridge payment and get my phone reconnected and come to find out all there system is
    down WTF..there system is always down this company sucks ..seriously sucks. I'm switching company

    teaser 1/11/11 12:48PM
  • I purchased a cricket phone and plan as a gift for my granddaughter about 14 months ago. I asked the agent at the store to set it up as a monthly debit on my credit card, since I was going to also pay her monthly service fees. The agent said OK but after a month the service was interrupted and I was told the store couldn't create an automatic debit. Of course the person I bought the phone from was no longer there. It also took them 4 days to get the service started, due to a problem with their computers (?? they said). The phone also displayed the previous owner of the telephone number on caller ID. I called CS several times without a resolution (to my knowledge). I did get the automatic debit to my credit card because I was able to go online and do it myself. Lord knows, none of the illiterates I spoke with in CS would be able to accomplish it. It seems that Cricket customer service (?) would rather find reasons why they can't do something, rather than actually solving problems.

    This morning was the last straw. My granddaughter is going on a family plan with her parents with another carrier. I tried to cancel the service online but there is no option to do that. I called CS and waited the usual long time on hold before getting someone who spoke with a thick accent so fast it was difficult to understand. As usual I was told the system was down - I would have to call back and go through the Kabuki dance again. After it became clear the person had no intention of listening to me I asked for a supervisor. Again I go on hold, and then the same guy comes back on and said he was the supervisor. I asked him to cancel the acct and send me an e-mail confirmation when the system comes back up. I was told that would be impossible because I had to be on the phone with them when the service was disconnected. How stupid is that? Now I will have to either cancel the credit card or continue to play the games with the morons that act as customer service reps.
    I would caution anyone who is considering the auto pay option, to consider, it is much easier to start it than to stop it. You can make changes that spend more money, online, but you cannot stop those debits unless you go through CS and they evidently have orders not to cancel accounts. When you are paying month by month you can just stop paying. Once they get your billing information they seem to come up with every reason to continue to make the monthly charge. If Cricket would make as much effort in providing good service as they do trying to squeeze the last dime out of everyone, they wouldn’t have the lost business.

    John Newell 1/11/11 12:30PM
  • I paid my bill on 12/9/10 and on the 10th my phone was shut off for nonpayment. I go to the store. I was number 15 and sat there for 2 hours. They turned my phone back on after I provided proof I paid my bill. THEY didn't credit my account. My phone has been shut off 3 more times since. Instead of crediting my account with my payment they have to do a payment research to find out what THEY did with my payment. I was just in there on the 7th and I asked about my Jan. pmt which was going to be due on the 9th. Greg specifically told me my phone wasn't in any danger of being shut off and to wait until my Dec. pmt is resolved. Well guess what?! Today the 11th my phone gets shut off. I can't reach customer service. They keep hanging up on me. The only thing keeping me at this company is I spent $170 in Nov. for a smartphone. I've already looked into other services. I have had it. I am reporting this situation to BBB or I am getting me a lawyer to try and get a refund for this smartphone and a refund of my $72.01 so that I can take my business elsewhere. I have never been so dissatisfied with a company!! This is definately no way to treat paying customers. I wouldn't recommend them to my worse enemy!

    unhappy1 1/11/11 11:53AM
  • Cricket Wireless continues to send multiple copies of text msgs costing me on my end. Add that one cannot reach anyone at Cricket unless they are a Cricket subscriber.

    Bad bad bad

    Anonymous 1/10/11 6:28PM
  • THIS IS PROBABY THE WORST COMPANY IN THE WORLD IT IS JUST A BIG SCAM TO GET YOUR MONEY. SERVICE SUCKSSSSSSSSSSSS

    DO NOT, I REPEAT, DO NOT GET CRICKET WIRELESS

    IT WILL BE THE WORST DECISION OF YOUR LIFE!

    SWITCCHING MA SERVICE 1/10/11 12:15PM
  • so i have cricket wireless broadband. i pay $40 a month. when i payed for service last month 12/2010 i was billed twice (2x $40) so i called them as soon as i found out i was double charged. i get a automated message saying they were closed and to call during normal business hours (which they don't even give) so i call the next day to find out they are closed on the weekend. when i do call them again on Monday i talked to a customer service rep i was told "im sorry this has happened and to insure your money was returned correctly you must send a fax to our corporate office with a brief statement of what happened" then i asked the rep if im calling billing support why cant you refund my money? he said "im sorry but we are not allowed to refund money to our customers and that must be handled by our corporate office". so i did just that and sent a fax (that i had to pay 1.50 to send) and i was refunded my money a week later and was assured that this matter will no longer happen. well ill be damned i payed my bill yesterday and checked my bank this morning and there it was another double bill. so i guess i have to repeat this long process all over again. ( Has anyone had this problem in the past or currently, and if so how did you get it to stop)

    Warning1 1/10/11 11:10AM
  • Cricket Customer Service Response:
    _________________________________
    Thank you for contacting Cricket email support.

    I apologize for the inconvenience you have experienced. We would like to set your expectation that by upgrading your handset, there are no discounts available to upgrade to a new phone and you will not be eligible for the $5 service credit. There is a $15 charge to make this change.

    Also, current Cricket customers are not eligible to receive promotional prices, device rebates, or a free month of service with the purchase of an upgrade device. Promotional prices are only available for first time Cricket customers.

    In the future, you may visit your nearest Full Service Cricket Store in order to inquire for any local promotions that may be available to you and in your area. For a list of the nearest Full Service Cricket Stores, please visit our website at www.mycricket.com and click on "find a store"


    Sincerely,
    Customer Relations Team
    5775 DTC Blvd.
    Greenwood Village, CO 80111
    _____________________________________________

    My reply:

    Well thank you for telling me this now. When things have changed? Then why Cricket sends me e-mail telling to upgrade my phone set for a newer kind with expensive plans for a discounted price? I have all those e-mails. You like me to bring them to you or other people? My idea was I will get a newer phone with a plan and give my older phone to my kid with a plan. I was thinking about adding one more line for my other kid. Also my understanding is I will get $5 rebate for having two lines and free activation. Well lots of companies lost business not talking care of old customers. They took them for granted. You guys are thinking of increasing customer base by offering new customers better price while ignoring older customers. I understand you guys already made money selling them phones so who cares they stays or not. FYI I will not waste my gas visiting Cricket place. I am returning back the handset I ordered before X-Mas and shortly will disconnect my Cricket phone service. Please don't send fraudulent e-mails. No more Cricket.

    candymaann 1/7/11 3:42PM
  • Cricket sends e-mail telling you to upgrade your phone for a better price. When you order one you will see a bill higher than the advertised price. When you talk to them they will tell you sorry stories. Like price changes all the time, those are for new customers and other craps. Not to mention their weird sounding customer reps.

    candymaann 1/6/11 7:44PM
  • This is the worst service I have ever had in my life,I want the CEO number anybody???? corporate team at the 858-882-6000 number is freaking robots no help what's so ever who hire these people? they don't even try to help. when i first got cricket phones i brought 10 people with me and we all got phone and we all leaving together to! I will spread the word real quick especially out here in WOODBRIDGE VA 22193

    Anonymous 1/6/11 5:38PM
  • I totally agree. Cricket does suck. However, they have cheap plans despite their service. I had many times where I needed service and someone I couldn't understand was on the other line, or have to talk to 5 representatives to fix a problem with the billing amount. Or the bill is twice the amount it should be.
    If you don't mind dealing with the crappy service to save money...then go for it. But as far as buying a phone, buy a cricket phone or ebay or online somewhere. Way better than buying one from the store...and cheaper!

    Lolz 1/6/11 2:36PM
  • Do Not, I Repeat, Do Not Sign Up for Service With Cricket!!! If you want what we call in America Customer Service go elswhere!!! I have nothing good to say about this company, I will never recomend them to anyone!! I believe they should be reported to the BBB, how they are still in operation beats me??

    Anonymous 1/5/11 10:57AM
  • with no job; we didn't want a contract; needed low cost; got poor reception; paid for coverage in different states & didn't get it; got credited with that; after one year we cancelled service, needed to port the number to a different provider; asked for advise from the first person, instead he terminated our service, called the other provider & they stated we needed active phone to port #; I went through disconnect dept., activation dept.; 800=crikett, 866-351-7678, 800-274-2538, SAVES; after 15 representatives and loopy loops, pass the buck from dept to dept. and 18 hours we finally got porting & service. we will NOT ever come back to this nightmare.

    cancel & they won't help 1/5/11 7:31AM
  • Just say no to outsourcing. When I asked her to repeat herself, the woman(presumably from India) hung up on me.

    Anonymous 1/4/11 6:41PM
  • It is impossible to speak with customer service thru 611, but the phone number listed here at least yielded a real person! Thank you! Cricket is not reliable and customer service stinks! If you really want a phone, go somewhere else.

    onealteredego 1/4/11 3:05PM
  • Dude, so I got cricket a few years back. I just didnt want the hassle of a contract, hell, I'm a guy, it happens. So I go in there, buy a peice of crap for 150 bucks, and say "All I want is picture messaging, internet, and texting, thats it." Simple enough right? WRONG!!! So picture messages send me to some website that doesnt work and my internet fails to go to another page unless I attempt if 5 times. So I walk into the 'service' center, where I am greeted by a manager to busy flirting with the other girl that works there to even realize that I walked into his place of work, after about 4 minutes he notices me, and I tell him "Hey bro, I need to pay my bill, not to mention you guys cut me off 2 days short of my due date, but the internet sucks, cant get picture messaging, the whole 9 yards. He says, oh well lets get your bill paid (You can see where his priorities lie) and tells me "Yeah you owe 69 bucks" I say "69 BUCKS! what are you like a retard or something? Im on a 40 a month plan" he tells me "Late fees" I respond with "You guys shut me off if im late, and in this case EARLY" so whatever, i dont care, i want my stuff fixed. I pay him 74 bucks (taxes too) and he goes, ok lets see your phone, try to call a number "umm dude...you guys shut my phone off" he says "Oh yaeh huh? Well call tech support later" and goes back to flirting with some girl. I went straight to verizon, set up service, never been screwed by them in about a year so far, got a droid 2.1 for 9 DOLLARS!!! I SAID 9.00!!!! walked back into the store, chucked my phone against the brick wall at the manager, flipped the bird, left. never came back.

    Anonymous 1/3/11 8:10PM
  • I went into a cricket store gave the repersentative my broadband, to pay my bill he took my credit card and paid someone else bill. I can't get no one on the phone, to fix the problem. Cricket is the worst customer service I have ever seen. there is no respect.

    vsinglet4421 12/30/10 4:34PM
  • I have had Cricket for almost 2 years. Until recently I really haven't had any problems with them. But their customer services sucks! If they are going to outsource they need to have them speak understandable english and they need to be able to understand. One phone on my account is not working and when I read the esn # on the back of the phone the rep tells me that number is incorrect and that they will have to charge me $15.00 to fix!?! Have they lost their rabbit azz minds!?! First of all, I went to one of the locations and added this phone to my account. So this isn't my error it is Crickets representative. And if they think that I will be paying again for something I just paid for about a week and a half ago they will lose a customer just on principal alone. You get them on the phone for them to keep you on hold for a long long time, then they tell you to call back, then they say they will call you back, then you get hung up on! What the hell is going on? My credit isn't that bad that I can't get with another company. I got with them initially because my cousin said they were a good new company. Its already bad enough that we Americans are losing jobs to them outsourcing then they make it hard to communicate with the customer service reps. Unfortunately I will have to wait until tomorrow and take out of my work day to go sit in the Cricket headquarters for them to fix a phone that shouldn't have any problems. That really pissed me off telling me they will have to charge me to correct the esn on a phone on my account they got wrong. They need to get it together or lose customers. They also need to quit taking jobs away from Americans if they want Americans to keep going to their businesses buying products and services. I have no problems switching service providers. I hope they start to pay more attention to the complaints they are getting and do something about them before its too late. GET IT TOGETHER CRICKET MANAGEMENT!!! EXECUTIVES NEED TO PAY ATTENTION AND MAKE SURE THE COMPANY REPRESENTATIVES WHO REPRESENT YOUR BREAD AND BUTTER ARE DOING THEIR JOBS CORRECTLY!!!

    Disturbed Angel 12/29/10 10:53PM
  • I recently signed up with cricket wireless because they had a sale on their phones, biggest mistake I have made in a long time. I wanted to retain my old phone number and they said they could transfer it to the cricket phone. They told me that it would be up within four hours, which did not happened. I called the following day to find out what had happened and they had no record of my request, and said they would take care of it. Four hours later the number still had not been changed, and I spoke with a third representative who said they had no record of it and they would take care of it but then I got disconnected. I called for the forth time and talked with another representive who said they had no record of my request, by now I was extremely perturbed and I told her so. She opologized and said she could take care of it. She later came back on the phone and advised me that they could not change my boost mobile number to cricket and that was that. I asked her why three other representatives had supposidely made the change and now she was telling me that it could not be done. If I could get my monies back I would give them back the phone. Poorest service I have ever experienced. Wish I would have read the reviews before making my purchase. Cricket service "stinks"

    Anonymous 12/29/10 3:23PM
  • Well try this one one for size. I broke my cricket phone and went on line to order a new one. I forgot my password, so I entered my email address as asked for a new one to be sent to me. After 5 days and repeated email requests - I did the "unthinkable" and called Customer Service. OMG - first I could'nt understand the idiot on the other end of the line; Secondly they told me that they could only send my password to my cell phone (WHICH IS BROKEN THAT'S WHY I'M TRYING TO BUY A NEW ONE). Thirdly, one the 1-800 number you can buy phones if you are a new customer but they are unable to help you if you are an existing customer. No one seems to know how I can buy a new phone unless I physcially walk into a Cricket Store and then I won't get the discount I would if I could order online. THESE PEOPLE ARE MORONS.
    I WANTED TO STRANGLE THAT AS***LE WHO CAN'T SPEAK ENGLISH.
    Anyone happen to know how I can get a new phone without having to go into the store and if I can still get the discounts I can online??!!

    Gilligan 12/29/10 3:20PM
  • This is THE WORST experiance I have ever had by phone. I ordered on Mon. and was promised next day delivery. I had to speak with people (from India???) that I could not understand, on Thurs. I was told there was a clitch and needed to reorder...My address is not in their system for delivery, I called Fedex and they said I was in their system, it was ONLY Crickets system. Tomarrow is Christmas Eve, and I have to drive 90 miles (one way), and pay $20 more for the phone, to a cricket store to get this phone and service for my grandaughter for Christmas....I AM VERY UPSET. The worst customer service I have ever seen. HEY CRICKET!!! GET PEOPLE THAT SPEAK ENGLISH!!!!

    donna 12/23/10 2:44PM
  • I cancelled service before it started and returned the phones. The have since charged my account and told me my account was never cancelled. I have talked to over 25 representatives, been put on hold for hours, have never received the promised return phone calls. I've been told I will receive my refund in 7-14 business days but it never arrives. I have never posted a complaint about any company before, but it's bad enough that I'm taking time now to warn you-- if you want good customer service, don't go to Cricket.

    NeverUseCricket 12/22/10 10:34PM
  • They are an ABSOLUTE HELL to deal with! Their workers are in India so you can imagine how difficult communication is. They read strictly from scripts and will apologize to you to death but NEVER resolve your problem. Absolute rip-off! Don't do it!!!!!!!!!

    Nursen_02 12/22/10 3:12PM
  • I sure wish I found this website before I tried cricket! I would have NEVER signed up with them! They are the ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH! I signed up for their services (broadband and wireless phone) back in October. The service was HORRENDOUS to say the least so I canceled within the 1st week. I was told my refund would be processed within 30 days. Here we are 2 mos later and NADA. Not a dimne. Every week i call and I am told that my issue has been 'escalated' and a refund will be issued. It is a frustrating merry-go-round when you call. i will continue to call until I get my $ bacik as I worked hard for it and will not let them get away with it. PLEASE DO NOT UTILIZE THEM. THEY ARE HORRIBLE!!!!!!!!!!!

    Nursen_99 12/22/10 3:07PM
  • My experience with Cricket over the past two weeks has been frustrating, to say the least. I had one request--to port my old Verizon # to my new Cricket account. First off, their idiot sales rep activated my account with a "Market Code" for South WI instead of Salt Lake City, where I live. So I got an IL number as my temp number instead of a UT number. It went downhill from there--their "customer service" in INDIA is utterly useless, had zero comprehension of what I was telling them and just repeated their scripts after everything I said. Their local store reps were no more helpful and could not resolve the issue (although they were wearing the latest in lovely gangsta fashion and bling). Across the board I have never dealt with such stupidity, laziness and ineptitude as with Cricket. I was passed from department to department, had inordinately long hold times and nobody could do anything but they were all very sorry. Long story short--they're fired and I will NEVER use Cricket again.

    UpsetInUtah 12/21/10 11:44PM
  • I called customer service 5 or more times and the auto idiot kept hanging up on me. I just wanted to find out if I had call conference on my phone. When I finally got through I was put on hold for over 10 minutes. Your customer service should be called cuss more service.

    Anonymous 12/20/10 11:24AM
  • I have never been so disgusted with a company in my life. I spent over 2 hours waiting for a customer service rep the first time I needed help. They did not ever resolve my issue. Once you have bought a phone, you are stuck with it. If you have used 30 MINUTES, you cannot return for a full refund even though the contract states 30 DAYS!!! Each time I had an issue I had to deal with a rep that could not speak English well enough to communicate. They would READ their manuals for whatever problem you stated. They could not answer on their own if their life depended on it. They constantly referred you to someone else who referred you to someone else who told you to go to the Corporate store, which I had already done. NO HELP AT ALL!!!! If you are considering buying a Cricket phone or service with them DO NOT!!! You will regret it for the rest of your life.

    Anonymous 12/18/10 6:52PM
  • This is the worse customer service I have ever seen. Get someone that can speak english. How you stay in business is amazing. I have been trying to order a phone online to two days and no one can tell me how this is done.

    Anonymous 12/17/10 12:57PM
  • this company is RIP OFF ... they accepted a internet payment... i rec confirmation and a tracking number for the company, THEY SAY THEY NEVER GOT IT and they have ripped me off for 105.00 . The send me to the cricket fraud department that has an answering machine and a statement that they are not responsible for reimbursing a customer when FRAUD ACCURS IN THEIR COMPANY... I WILL BE TAKING MY BUSINESS TO ANOTHER COMPANY AFTER BEING WITH THEM, PAYING ON TIME FOR OVER 3 YEARS

    BEEN RIPPED OFF IN SOUTH CAR 12/17/10 10:41AM
  • I HATE CRICKET!!We had their broadband service and were not able to pay the bill on time but they still want their full payment that is so stupid!! They say "oh we cant do anything about it" blahblahblah and "every other company still charges you even if you don't use their service" Yea sure the light company is gonna charge you for light you don't use stupid sob's. And that is only half of it they lost one of our payments and their stupid employees are stupid they cant help you with sh*t!!And then you call their customer service oh and what a surprise they don't speak English!!

    HatingCrooked 12/13/10 12:31AM
  • This company is a complete ripoff. They hide behind automated phone systems that do not allow you to contact a real person.

    They have double billed me and blamed system errors.

    They give you 3 days to top up your account, and then do not allow you to get through to their automated top up through your phone.

    John Wyatt 12/12/10 8:01PM
  • I ordered 3 cricket wireless phones and plans, the first sales rep did not get my apartment number so it couldnt be delivered by fedex, the numbers were mailed to me so i put them on , invitation cards, i have been calling for a week,they charged my card twice and still did not care to solve the problem, they keep turning me round and round from one ignorant representative to the next automated machine, the worst was their very very rude rep in their office in 9115 south west freeway houston,texas. Vera Rodriguez, she was horrible, am still here hanging on from one machine to another terrible person and my problem is still not solved. they are horrible, they dont care, all they want to do is make sales, you can get a number to call to order a phone but no number to get a problem solved

    Francis 12/12/10 2:26PM
  • I ordered 3 cricket wireless phones and plans, the first sales rep did not get my apartment number so it couldnt be delivered by fedex, the numbers were mailed to me so i put them on , invitation cards, i have been calling for a week,they charged my card twice and still did not care to solve the problem, they keep turning me round and round from one ignorant representative to the next automated machine, the worst was their very very rude rep in their office in 9115 south west freeway houston,texas. Vera Rodriguez, she was horrible, am still here hanging on from one machine to another terrible person and my problem is still not solved. they are horrible, they dont care, all they want to do is make sales, you can get a number to call to order a phone but no number to get a problem solved

    Francis 12/12/10 2:23PM
  • when paying your phone with a credit card cricket states your phone will be on within 30 minutes,,,THEY LIE!!!! Cricket is the worse cell phone service I have ever experience. You are better off going to Walmart and getting a pay to go phone thru verizon, att, etc. DON'T SIGN UP WITH CRICKET

    Anonymous 12/11/10 9:09AM
  • This is the worst company to deal with - should be called cricket clueless!! Their techs (in India) are clueless and their product doesn't work. I supposedly have their broadband wireless service yet I spend every other day on the phone TRYING to get it to work, after hours of time, and numerous techs we finally get it to work, UNTIL the next time I try to use it then its the same thing all over again. I've had the product for 3 weeks and have spent almost 65 hours on the phone trying to get it to work. Needless to say I won't go for another month. oh, and try to return faulty equipment - they want to charge you 45$ for a 50$ product. Won't do any business of any sort with them again. Cheap, yes and you get what you pay for.

    B 12/10/10 6:06PM
  • I have been trying to cancel my service and it is impossible. The call center in INDIA is just gives you run around.

    Anonymous 12/8/10 2:44PM
  • This site is AWESOME! Wish I had found it years ago, the grief it would have saved. Kudos! Got right through in les than 2 mins!!

    Cricket - HOLY COW! "Customer service" is an oxymoron for Cricket! When I canceled to go back to my previous carrier Vzn, they neglected to tell me that if I disconnected BEFORE xfering back, I would lose my number!! Then they wanted $50 to reconnect JUST so I could get my old no. back! Paid the stuff to Vzn and ate the old number. 3 mos later they have the gall to call me and offer me a free month - even though the phone was returned 3 mos prior!! ERRghhh!

    Anonymous 12/7/10 3:26PM
  • I had Cricket for two years before the problems began. For that length of time I did not have a Cricket phone, but rather had a Verizon phone that had been 'flashed' to use Cricket. This month I ordered one of the new smart phones. Then the nightmare began. First, I was lied to by the sales representative who insisted I had to buy a new plan and phone online, instead of allowing me to upgrade my existing plan and purchase a new phone. I was told when I discovered this by a supervisor that this was where I had made a mistake. I'm not the one who made the mistake. I was falsely misled by the sales rep who was interested in commissions from setting up a new account. The supervisor told me it could be fixed before my phone left Cricket that day. She referred me to a person who assured me the problem would be taken care of and all I had to to do call their number as soon as I received my phone the next day. Just as you would suspect..the next day they knew nothing of it. All the notes the lady assured me she was taking were nowhere to be found. Finally I gave in and let them cheat me out of at least 30 bucks. But then the phone didn't work. I have had the phone for 5 days now and have spent at least 5 hours or more each day on the phone with Cricket Customer Service, which is undoubtedly the worst in the world.

    All I can say at this point is that I don't know how they can get hundreds of people to work for them who are so heartless they are willing to cheat and lie to the customers on a daily basis.

    This has been the worst purchase of my life!

    I am going to report Cricket to the Attorney General's office in Arizona for deceptive trade practices.

    I suggest that everyone who feels like they have been lied to and cheated by Cricket report them to their Attorney General!

    Ripped off in Arizona 12/6/10 10:01PM
  • Yes, I, too have become a victim of this piece of crap company and all their liars for employees. Didn't think about it til later, but, really, what can you expect out of a company that mans their stores with an ARMED GUARD!?! That should have been our first clue that this bunch of scumbags has some severe integrety problems. We are just little people at the mercy of this greedy dishonest capitalistic pig. I can only hope that their bad karma catches up with them. I, too, have spoken with numerous people and have been told lie after lie after lie and I just wish I could think of some way to harm them and put them through the same anguish that they have put me through.

    Anonymous 12/4/10 8:46PM
  • Cricket is THE WORST I've ever come across. Their so called broadband is slower then dial-up back in the 80's BBS. I was told if I did not like it to return it and they would refund the monthly fee but not the cost of the adapter, but that the refund on it will cover the cost for it. I went back and told them its so slow that even email gets cut off and trying to download anything is out of the question. The rep at the store at 21 @ woodlawn in Wichita, KS said they would cancel the service and credit my cell phone he following month I was getting billed for the broadband service and there is not going to be refund because you have to keep service for 45 days for the refund , but I went back and found other people complaining about not getting their refund. I also found out that the Cricket store can not dis-connect the service. So I had to call several service numbers to finally get a live rep. Then 3 more transfers later and 45 mins later I finally got someone who could disconnect it but still insisted i keep it for one more month and they would give me a free month. (YEA RIGHT)

    TICO 12/4/10 10:52AM
  • Cricket has the worst customer service. I purchase my bb modem and was told that I will receive a $50 rebate and the Rep. name Brady in Logan, UT printed out an expired rebate form. I brought it to his attention that it was expired and he said "don't worry its from a 3rd party company and all you need to do is attach the receipt to this form...we do it all the time you'll get your $50 rebate card in approx 3 wks." yeah right! The rebate center said its no good. Went back to the kiosk at Cache Valley Mall and he assured that he took care of the problem. Serv was activated and we were told that we needed to make a payment by the 9th of the following month...guess what he shut the serv off on the 4th. Paid for the $60 plan..was promised that it was reliable it was like dial up. Then it gets worse ...we were told to bring in our modem, and so we did and we got "oops its your computer" its a brand new computer you jerk! The reps at the Logan Kiosks are rude, ignorant, and will ignore you. They will make you wait for over 30 mins and if you've got a complaint or a problem about your service they will brush it off and help the next in line. I was told by tech support that I wouldnt get my rebate due to interuption in service because this rep decided to shut my service off early to save his behind because he lied just to get a sale and his co-workers are bigger jerks because they never seem to want to help either. IT'S A PREPAID SERVICE AND I'VE PAID FOR THE SERVICE. I KEEP GETTING "SORRY THERE'S NOTHING WE CAN DO ABOUT IT." Our service is temp. down and we can't help you its due to a Verizon tower and its a Verizon issue. Bull crap! I have Verizon for my wireless service and showed it to the 3 idiots that its a Cricket issue because my serivce with Verizon is just fine, and that is when 3 customers walked off. Cricket is a big joke and the worst wireless, and bb company on the planet. They advertise same speed for half the price...totally false....its more like dial up service for the price of fiber optic or dsl. I've filed numerous complaints to Cricket about the service and people over at the Kiosk in Logan...but Cricket doesn't give a hoot they just want your money. CRICKET IS CRAP!!!! UNRELIABLE, AND NOT WHAT THEY ADVERTISE.

    i hate Cricket 12/3/10 8:13PM
  • I tried to get a broadband service. It never worked so I asked a refund. I was told that I would be receiving a check twice. 2 months later, I am still waiting. Now they say I may not get a refund. Company policy! I never used the service because it never worked!! RIP OFF!!!

    summer_s06 11/28/10 8:22PM
  • I purchased a phone from Lex Cell at 2120 S Broadway St. #C in Denver. When I realized I couldn’t receive or send pictures with Cricket service returned to the store. Their sales staff told me it was a temporary problem and it would resolve itself in a few weeks. I’m still waiting. They didn’t tell me they sold me a flashed phone that will not send or receive pictures with the Cricket network. I suggest you find an honest vendor and perhaps a different network. I filed a complaint with Cricket and nothing has been done to make it right.

    peachykeene1@yahoo.com 11/23/10 9:52PM
  • 3 cricket wrongs. 1st, misrepresentation in zero liability from changing over from sprint to cricket. sprint charged me $60.00 early termination fee. cricket mgr saying they are not responsible for 3rd party,cricket employee Dennis false claims. 2nd, assurances of service in area of dropped cricket calls, dropping 10 out of 10. 3rd, when returning my phone because of no cricket service, I am out $35.00 restocking. I am also out of returned shipping charges, $20.00, which is not my fault.

    pako 11/23/10 12:03PM
  • I have Cricket wireless and have for about 6 months,I received a text from Cricket to add a stunt phone to my existing plan for 15.00 and 1st free month.Because my daughter has children and no phone,I took advantage of this offfer.We went to our corporate store in Louisville Ky.None of the stores had the phone so finally they found 1 to use in its place.All was well until bill time,I was charged for that month that was suppose to be free.Enrika(manager)fixed the problem over the phone,this was after several attempts to even reach customer service,and everyone I spoke to couldnt understand English,except to say,"how would you like to pay this bill".But it was fixed.I sent 2 E-mails to Cricket telling them how please I was with Enrika and that they need more like him.Again,all was good till the following month,Enrika,NEVER fixed the problem.He covered it up knowing it would hit me in November.Now not 1 person there can locate Enrika,hes M.I.A.I have called Cricket and all you can do is leave messages.3 days of messages and still no response.Today I have called the corporate store on Outer Loop a million times,during store hours and no answer.straight to voicemail.Does anyone work at the store?And why would you hire people that dont completely understand english?I have been in customer service all my life,on to a supervisor,and never would I allow a customer to be treated this way.On the first day of my suspended phone,the gentleman I spoke to treated me with such dis respect,and whats funny is the conversations are recorded.So my advice to all customers,your extrememly lucky if you havent had any problems yet,but if you make any changes to your phone,thats when you will get it and these people have no problem at all treating you poorly,they were trained to do this.The prices are great at the beggining ONLY,from there you are NOTHING !!!!

    Debb 11/22/10 4:55PM
  • Your service really sucks. Trying to make a payment to a suspended line but you have gotta go to the store and pay a fee or over the phone with a fee. That makes no sense. You will never have to worry about me using your company!

    Anonymous 11/15/10 8:53PM
  • I have a business number and have been waiting for clients to call. I found out that Cricket just "lost" my Number.
    It is listed on flyers, cards and billboards for the last 4 years.
    They are "Sorry" and are trying to "figure" it out but have never seen this happen.
    This was 5 days ago. And so far i estimate a loss of $4,000.00 at least.
    Their Android phone is the biggest peice of crap and i will be going to a new carrier as soon as i can figure out how to get my number back.

    Lumberdoktor 11/15/10 2:15PM
  • Count me in among the haters!

    I pay for the premium broadband package for their broad band. It work great for a week, but now my download speed is 0.07 mbes and my upload time is 0.15 mbes... now mind you, this is connect to a booster and antenna and I only use 1/6th of my allotted band-width.

    I work remote and often have to stream videos. I am buffering every 1.3 min. A 45 min training video will take me over four hours to view!

    And for this I pay the big bucks.

    Each time I call I ask to have the call elevated to a savvier tech, all attempts are fruitless.

    At this point I would rather eat glass then call them for anything more complicated than correcting billing issues. And I am searching for a better vendor who can service my rural areal with an all you can eat package.

    Airstream 1 11/14/10 12:08PM
  • After having cricket for about 8 years I became totally flustrated trying to get a human that not only spoke english but understood it.....I had my phone disconnected before next months payment was due and low and behold they charged my credit card again...trying to reach them was a nightmare....finally got through using another cell number asked why they charged me...they said oh ok, we'll credit your card...one week later, NO credit...called again and got another story and week after week was lied to that the credit was issued, a check was sent and so forth....
    IF YOU GET A CRICKET CELL PHONE...."NEVER USE CREDIT OR DEBIT CARD" GET A PAPER BILL AND AVOID GOING THROUGH THIS COMPANY THAT HAS NO CONCEPT OF HOW TO HANDLE COSTOMER SERVICE......I HAVE OTHER CRICKET PHONES WHICH I ALSO DISCONNECTED BECAUSE WHEN I COMMUNICATE WITH SOMEONE VIA PHONE I WANT THEM TO BE ABLE TO UNDERSTAND ENGLISH NOT ONLY SPEAK IT.......
    BYE BYE CRICKET UNLESS YOU COME TO 2010 AND HAVE A BETTER TRAINING PROGRAM

    ihaditwithcricket 11/11/10 3:26AM
  • I have cricket broadband service for $30 a month, I somehow went over my data usage and they totally cut down my speed ( SLOWER THAN DIAL-UP!!!) I cant even go check my email without waiting 5 min for the page to load! as if that wasn't enough I paid $30 more thinking it would let me surf at my normal speed and it didn't and no REFUND!!! so now I gotta wait an entire month to get my speed back even though I already paid, they totally scammed me! I wouldn't recommended the broadband however I do have their pay-go service,, which I'm actually satisfied with paying $1 a day, why cant there broadband be like this,I hope your reading this cricket, look at all the bad reviews what does that say about your company? IMPROVE!!!!!!!

    tk77 11/8/10 6:44AM
  • Cricket. I WANT them to be better, to succeed, but they do everything under the sun BUT what it takes to succeed. Cricket takes "ghetto" phone service to a new low. Hands down, for US-based customers, Cricket has the world's worst on-line and cell phone customer support, period. They do have cheap phone and broadband service, phone call quality OK, but online and phone customer service is a WORTHLESS endeavor. Offshore customer service has a HUGE difficulty communicating in anything but pidgeon english -- it will wear you out to get anything done. Absolutely AWFUL at billing. Can't even do automatic bill pay correctly. A simple request like get broadband service and cell phone billed to same charge card to be run once a month is apparently impossible for them to coordinate.
    Word to the wise: If you use Cricket, go into a Cricket retail outlet and get them to set everything up for you, payment-wise. Then stay up on your payments. NEVER call or go online with Cricket and expect to actually DO anything about your account.

    Frustrated Cricket User in USA 11/5/10 7:28PM
  • I have never had a satisfactory interaction with Cricket Customer Support. They never answer any of my questions, just tell me to find a Cricket store and ask them

    Anonymous 11/5/10 7:13PM
  • This company is awful. Nothing but trouble for my girlfriend and I since she switched over to them. Honestly its ridiculous how the employees have ABSOLUTELY no idea what they are talking about.We live in Bluffton, SC, but stay in Aiken, SC for school. We realized we were on roaming in Aiken, SC, the idiots at the Bluffton store told my girlfriend if she buys a new phone, it will get rid of the roaming because the towers were newer than the phone or some other stupid reasoning. She bought an $80 phone, she was still on roaming. They would no refund her money. Then they told us to do *228 once and we will be able to get roaming service anywhere. We did that, the next time we went home and came back up, no service again of course. We called and they kept saying do *228 and it never worked because there was no service to call from. They told us the nearest service area is Greensboro, we drove over an hour and a half there to find out there is no service in Greensboro, in fact there isn't even a Cricket store. We called from my phone, they instantly fixed the problem. So we drove 100 miles, wasted 90 minutes of my DAY OFF trying to get this phone fixed because another idiot at customer service told us to drive this long way. So 3+ hours of my day off wasted, 200 miles of gas wasted. I called to complain, and maybe get reimbursed, I spoke to Ron (employee number 39427), this guy literally gave me an attitude the whole time, saying I shouldn't have listened to the customer service representatives and that I always need to do *228 when I leave the home area because its "on the website". If that is true, why don't the stupid employees know this? ANY OF THEM?! This company is awful, we are switching to another company because literally they pull people off the streets to work at this company who know nothing about phones or the company. DO NOT USE CRICKET!

    Lazer77 11/3/10 7:19AM
  • Cricket customer service leaves a lot to be desired. Today I spent 1 hour trying to get through to customer service on the phone and when I did they were not able to resolve my problem. They didn't seem to understand the problem. I have had the same billing issue for the last four months. Every month I am assured the the problem I taken care of, then the next months bill comes and I find the problem has not been taken care of. I had to drive to a corp office across town to solve a billing issue. We are cancelling our service with Cricket.

    Anonymous 10/26/10 4:19PM
  • Can't seem to reach customer service, for the past houe and a half..automated system keeps disconnecting me....WHY????? Then again, I am wondering why I EVEN bother with cricket. I am paying for certain services (internet)that the phone prompts me with an additional $5 charge....TRYING to change this service and I am UNABLE to reach customer service......

    Bree 10/25/10 9:30AM
  • This phone co should be put out of business!!! It is very difficult to talk to anyone unless you have disconnected your service then they will call you every week to come back!!!!! I was promised a rebate from someone with broken english and have been waiting for 3 months!!!! do NOT USE THIS COMPANY FOR YOUR CELL PHONE

    karen 10/22/10 3:30PM
  • Very dissappointed to say the least how in the ##@@ do I speak to someone.

    Good Bye

    allen 10/21/10 11:51AM
  • Cricket Service sucks like hell. They are charging me for a feature that I am suppose to be getting for free. Cricket is horrible as hell. I have had nothing but problems with this company.

    Laila 10/21/10 10:24AM
  • Anybody out there know a lawyer looking for a good class action law suit?

    Looks like Cricket has a persistant pattern of fraud and deceit. On my previous post I forgot to say that I had actually requested 3 accessories and was told one was on back order, so if the rep knew one was on back order why didn't she know the other two were as well. And what kind of cell phone company runs out of ALL their accessories.That just sounds so suspicious, don't ya think. Sounds like they use that excuse to keep from actually keeping their word to send phone overnight. Since they failed to keep their part of the bargain seems like deal was already broken by them. Seriously, they can't really be out of EVERY SINGLE ACCESSORY, and if they are then why wasn't I told about the other two when the rep told me the third item was out. Evidently when they say they will ship overnight it doesn't mean THAT night just SOME night. And what kind of customer service tells you to "wait and see"? I already sat around waiting one day because they told me my package was being overnighted and I had to sign for it. Also, since I ordered on the live chat do they keep records of those...how else could they prove I ordered at all and if they do then right there on that transcript proves I was told items would be overnighted and I was NOT told about the other 2 items being backordered and that the backorders would negate the overnighting. Also, I'd say everybody with a consumer complaint reporter on their tv station or newspaper needs to contact them. Individuals obviously mean nothing to this company so maybe a concentrated effort of public relations shame will.

    TEA 10/20/10 3:09AM
  • I hate Cricket broadband and cell phone.. Customer service is in India ..you can't understand them and they don't resolve the problem.. They over charged my account several times.. wouldn't refund.. didn't stop service when I cancelled my phones and charged me two months extra. They are the worst. They lie and once they have your credit card number look out. they will charge and not refund.

    helpmelord 10/19/10 6:01PM
  • OMG I wish I knew how horrible Cricket was yesterday. I went to their website and ordered a phone and 2 accessories on the live chat. The rep said they would be overnighted and I had to be home to sign. I rescheduled an appointment I had the next day so I could be here. I was told I would get an email with a tracking number and my new phone number when the package left. Well I never got the email so next morning I called and got someone who obviously had remedial English skills at best. She couldn't find a tracking number and didn't even seem able to say if it had gone or not. I called later and got the male counterpart, also English impaired who kept saying the same stuff over and over without actually answering my questions. He said the stuff wasn't sent because the acessories were back ordered. Well neither the online rep or the one this morning said anything about that. So I sat here al day for nothing. He wanted to ssend the problem to the "escalation team" but they might send the phone without the acessories or maybe not and I could refuse the phone if it came but the acessories, which was what was supposedly holding up the order, had to be paid for because the sales are final on them. So I can't get the phone until the acessories come or what? He had me so confused I asked for his supervisor. He was just another version of the first guy. Same junk over and over till they just wear you out. I will try to stop payment with my bank but who knows. Man, I never thought I'd say I miss Verizon but at least you can get a live person on the phone who speaks English and understands what you are mad about. So how many days am I supposed to sit around waiting to see if I get a phone or not with acessories or not and how much comes out of my account. That's actually what the supervisor said-wait and see. I asked the first guy and the supervisor if someone from the "escalation team" could call me and tell me exactly what was going on but eveidently Cricket's version of customer service doesn't allow that. This company sucks !!!

    TEA 10/19/10 3:46PM
  • can all the customer service representatives please be sent on training, they don't even know how to talk to customers.I can never recommend cricket to anybody, I am more so disappointed and will leave them as soon as I get the chance to. The customer service representatives even lie to customers when they don't know what to say or answers to your questions, some even drop the phone on you. This company cannot last with this attitude, they cannot go far.

    candid 10/18/10 7:57AM
  • Someone from one of their stores decided it was a good idea to ignore signs posted at the entrance to my neighborhood that say "no soliciting" and "private property". They not only trespassed on private property but they then proceeded to go from house to house placing black friday flyers under the windshield wiper of every car on the street. When my car is in my own driveway I expect it to be safe, not touched by some random stranger who doesn't belong on MY PROPERTY. To further the matter, when I tried to go on the Cricket website and find customer service contact information all I kept getting was a form to fill out that A. requires a Cricket account number and phone number (YEA RIGHT! LIKE THAT WILL EVER HAPPEN!) and B. only gave me very few character spaces which only allow about 1 sentence before your cut off. This company is ridiculous, I would never even consider this company, they blatantly disregard signs and trespass on private property and then they leave no form of contact. This is quite possibly the worst company i've ever encountered.

    Anonymous 10/16/10 2:23PM
  • We've been trying to port a phone number, one we've had for 10 years, from Cricket to another company for SEVEN days now and Cricket keeps saying they have an error and the number is still active in their system. Hello? Cricket? It's AGAINST THE LAW to hold onto phone #'s. I've turned you in to the FCC, the State Attorney General's office and my State Rep.

    WORST COMPANY EVER.

    POed In PA 10/13/10 11:56AM
  • wayne this is the worst customer severice i can think of
    so independent
    cant reach no one
    if u do they say they fixed it but didnt i paid for extra flash buchet to call over seas
    when i dial the number it says no longer accepting aero codes in this aero total rip off

    tboney68 10/11/10 12:37PM
  • So I had Cricket when I first got a cell phone about 8 years ago or so and never had a problem. At this time I was about 16 and used pay as you go. Then I had my number switched over to a major carrier because at that time Cricket was only in my town (couldn't take it out of city limits without it not having service, literally).

    So my husband and I got him a phone through Cricket just for him. I still have my phone with another service because I'm on a family plan with my brothers that is already maxed out on number of accounts. And here's where it gets fun:

    So we needed to pay his monthly bill (about $54). I was sick (I'm pregnant and I just didn't want to get out of bed) so I said, "Hey instead of going to the kiosk in the mall (there are no close Cricket stores) I can just pay it online with my credit card!"
    So I tried that. The website came up with an error and said it didn't go through so I had to put on my pajamas and drive my husband to the mall to pay his bill. So he paid it "in store" with cash.

    Come to find out the next day they charged me THREE TIMES!!! And that's not including the time we paid in store in cash. So my credit card got charged almost $200. This was obviously THEIR error yet I have to jump through hoops to get MY money back. I had to go in late to work because I had to go print out my bank statement and fax it to the company. That cost me money (I don't have a printer or fax at home) yet they won't reimburse me that money. That's frustrating but I can see why not. The thing I do not get is they don't accept e-mails. I could email them proof of the charge but they won't accept that. And on top of all that my "account dispute has to be approved first" before I get my money back.

    Here's the thing. If it were 10 or so bucks I wouldn't be so mad. But it's almost $200. I'm a poor grad student who works over 72 hours a week (16 school, 40 teaching, 16 part time job) and only get paid for 16 of those hours. It's not exactly like I can just kiss $200 away. Plus the fact that I have to PROVE I was charged twice when there is a credit towards his Cricket account for the EXACT balance I was over charged on my credit card for.

    Now since the website said the payment did not go through and I was still charged MULTIPLE times for one transaction, is that not fraud?

    We are only paying his bill with cash from now on until we can switch him to another plan. I will never recommend (when I have before) this atrocious company with terrible customer service. The fact that the calls are outsourced does not bother me, and the fact that the callers barely speak English wasn't it either. They don't really understand it is what got to me. I had to repeat myself about 10 times because they did not understand what I was saying (I spoke slowly, and clearly each time, I teach English so I know my diction is near perfect) and it was obviously something lost in translation. It's not even really any of that that got me so upset, it was the fact that they made the mistake and I have to run around town trying to fix it just to get my money back.

    ladyteachergirl 10/7/10 10:46AM
  • This is a horrible company. I bought a phone and paid for data, voice, and text because I was going to be spending half my time in Boston and the store personnel showed me their coverage map, which was solid throughout the Boston area. In fact, there is no data coverage anywhere in that area and very spotty voice coverage. I returned the phone, but wasted an hour just trying to cancel service so the next month would not be charged. I first spent 20 minutes on hold after punching in the phone number, birth date, and zip code, only to be disconnected. The next time I called I got through, explained the problem, and was put on hold and then disconnected. This company lies about the coverage it has in order to make a sale and then makes it next to impossible to cancel service, let alone get credit for service not received. I will be disputing the charges I paid through my credit card company.

    Anonymous 10/6/10 10:34AM
  • UGHHH IM POSTING THIS HERE SO EVERYONE WILL BE ABLE TO SEE THIS POST!!

    cricket sucks!! i read all the complaints before i wrote this post because im having a hard time getting service from cricket AND GETTING MY PHONE DELIVERED!!

    i called their STUPID PHONE NUMBERS, WHICH THEY HAVE LIKE THREE OF , and after waiting 15-20 MINUTES ON THE PHONE LISTENING TO THEIR GAY-ASS ELEVATOR MUSIC, i finally get a real live person to talk to! "YES!" im thinking. "FINALLY A REAL PERSON TO CHAT WITH!"

    come to find, she dont speak no damn english, says she doesnt understand what im asking about (SEROUSLY, HOW DO YOU NOT UNDERSTAND WHEN IM ASKING ABOUT YOUR SHIPPING SERVICE?!), and then she says shes going to direct me to some other service, only COME TO FIND, she JUST TOTALLY, MADE A RE-DIAL TO WHAT I DID 20 MINUTES AGO, AND MAKING ME START ALL OVER AGAIN?!


    argggg i just hung up. THAT WAS SO FRIGGIN RUDE, AND I HATE CRICKET CUSTMOMER SERVICE!! STOP HIRING PEOPLE WHO CANT TALK THE DAMN LANGUAGE, AND HIRE PEOPLE WHO ARE ACTUALLY HELPFUL DAMMIT!!

    jilly 10/5/10 10:38AM
  • Horrible customer service, I have the Samsung phone that just went dead!! I took it to the company store and they first looked for water damage so that way they would not have to go any further with my problem, but there was none!! She said well your warranty expired a week ago so you will have to call Samsung and talk to them and you don't have insurance so I really can't do anything!!! I said REALLY, what the hell kind of customer service do you guys operate here? What a joke this place is, it is not worth the aggravation for any problems you might have with them, all they want you to do is buy new stuff from them, they never ever try to resolve your current situation. Someday it will catch up with them and people will realize and not use this company anymore and besides don't we all need jobs here in this country and they outsource to fricken INDIA!!! boycott them and find another carrier.

    Anonymous 10/4/10 12:51PM
  • Cricket wireless customer service is a JOKE! They are the most unprofessional, inexperienced people, i have ever dealt with in my life! If i would have known it would be like this, i would have stayed where i was at. They charged me for things they couldn't even explain! wtf!

    Mad Woman 10/4/10 11:56AM
  • WORST COMPANY EVER!!! It is impossible to get a live person on the telephone. Their automated customer service line will tell you to call back later if it can not understand what you are asking. Everytime you are lucky enough to get a live person, they are from India and I can barely understand what they are saying. This was supposed to be under my business name and TID# but I find out later it is under my personal SS#. I was supposed to have a set monthly rate for unlimted calling and texting but the bill would always be different every month with no explanation. FYI T MOBILE HAS A BUSINESS PLAN THAT IS UNLIMTED TEXTING AND CALLING FOR THE EXACT SAME PRICE CRICKET CHARGES. PLUS THEIR SERVICE IS MUCH BETTER!!!

    Anonymous 9/29/10 10:14AM
  • This is the WORST phone service I have ever dealt with! I also have two friends that had it and they were appalled by a number of things. These degenerates have the Worst Cell service ever, calls are constantly dropped, voicemails and text messages arrive days if not weeks late. Their coverage area is awful, and their customer service is non-existant, they are scumbag liars and should be dealt with accordingly! IO had roaming as part of my package and they took it off 3 months after service started, not to mention they double billed me and took money out of my account withoout my permission. My bank is investigating them right now, and I am happy to say I will never deal with these scumbag jokers again. The government should put them oout of businees immediately.
    They also outsource to all of ASIA, so good luck gettinig an english speaking person on the phone! CRICKET ^&$%^*$#%^ SUCKS!!!!!!!!

    Cricket Sucks 9/27/10 3:51PM
  • cricket has poor custmer service and poor technice supoort the customer center you can:t understand and thier fild customer service is very poor.

    Anonymous 9/27/10 6:53AM
  • The absolute WORST. I had problems with them from the beginning when no one could explain an extra $15.45 on my initial bill. They said go to the corporate store. They couldn't figure it out either. RESOLVED BY THE BETTER BUSINESS BUREAU.

    I usually pay my bill the first week of every month. It is not due until the 26th of every month.

    My bank sent the check out on Aug. 31 so cricket could get it by the 3rd of Sept. Cricket did not post the check until Sept. 13. There were insuffiecent funds by that time (my fault).

    I called Cricket and said I will pay at the store on due date 9/26. Cricket assured me they would not post check again. They posted the check twice more, causing me over $100 in overdraft fees.

    After trying to collect the 3rd time, they shut off my service.

    I can't understand why they pay people to answer phones if they can't help.

    They are liars. They will say anything just to get you off the phone.

    The phone service in not that bad but the customer service is from hell or should be working at hell's gate.

    I read all these comments and suggest everyone go to BBB website and complain. You are paying less money but is it worth the headaches?

    rippygirl 9/26/10 4:52PM
  • Cricket shipped the phone to my billing address instead of the shipping address, refused to correct the address, refused to contact Federal Express to redirect the shipping address and is now seemingly unable to reverse the charge for the phone on my credit card. The single worst example of *no* customer service I have ever encountered. Thanks to the phone number on this site, I finally spoke to a human and got a return confirmation number. She was polite and at least seemed to understand the question I asked. If you haven't gotten a phone number yet, it is impossible to reach Cricket through either the web, email, or their phone menu system.

    quitcricket 9/26/10 6:33AM
  • This has to be the worst customer support company. I have had so much trouble with them!I just got my mom a phone & it's messed up. Called customer support; they said phone is still under warranty & I bought insurance on it. They said there would be no charge. I already was at store before & they said there was a $50 deductible. So I go store today; I have # they gave me & said i could get another phone no charge! o.k the guy still wants me to pay the $50. I argued w/him but didn't do no good. I says I paid you $50 for this phone that isn't working right, now you want another $50 so I would be paying $100 for phone plus they charged me $50 activation fee. He says oh, it must been on sale that phone is normaly $139. I told him that's bull cause I saw same phone online for $39 & activation is free. I only wanted something basic & simple for my mother so got easiest phone for her. I said give me that phone back; I"m not giving you another $50. I told him they all need go seminar to learn how to treat customers! If you go into store to pay your bill they charge you $3. I said you mean I have wasting my time & my gas to get here & wait 30 min for you to speak to me & I have pay for this?! This a stupid policy; I guess we are paying their wages

    cathiann 9/25/10 7:36PM
  • Cricket is a horrible phone company. As a low income household," no credit cards," We need a month to month service basis. No yearly contracts. We have used Cricket for several family members for several years. We have had problems with every aspect of the service. Nobody speaks English. No matter what the problem they ALWAYS charge extra money. If your payment is late and the phone disconnected. When you go to pay the bill, they charge installation fees, plus a late charge. How can there be a late charge on a month to month contract that is paid in advance." The insurance is so worthless we canceled it. We pay a set fee for unlimited local and long distance. We have the contracts. But still they constantly over charge on the monthly bill, no matter what you say, the bottom line is either pay it or we will disconnect the service. Even if they speak English they are the rudest, stupidest people in the world.

    paggie 9/22/10 11:58AM
  • My service was terrible when I was with Cricket. I was constently calling to get it fixed.

    Anonymous 9/22/10 11:10AM
  • ABSOLUTELY THE WORST "COMPANY" I HAVE EVER DEALT WITH IN MY 47 YRS OF LIFE, PERIOD!!!!! The "customer service", if you call it that, is HORRIBLE!!! You can't understand them nor can they understand you. It took me repeating a number 6 times and then he still didn't have right. I asked to speak with a supervisor and he ARGUED with me for 10 min as to why I wanted to speak with one!! Are you kidding me?! When I finally got connected with a supervisor, after being put on hold again, the supervisor could'nt speak english any better that the first person I spoke to!! Unbelievable!! They are rude, ignorant, and verbally abusive to their customers which is why I'm going to AT&T today!!!!

    chris 9/22/10 9:21AM
  • I am from the Chicago area and my phones were down. I called Cricket from my son's phone (which was on another carriers network.) I was instructed by the customer service rep to dial *228 and wait 3 minutes while she reset my phones. Needless to say, after 5 minutes, the phones did not work. I called back (using my son's phone) and was told by another customer service rep called Steve, that there was a problem with the system and that it would be up again in an hour. No go again. If my house were on fire, I ould have had to urinate on the flames because I could not call the fire department. To say Cricket stinks, would be an understatement

    Terry 9/22/10 8:44AM
  • I ordered a new phone and it didn't work. I had to pay $15 to switch to my new phone to find it didn't work. Cricket then wanted to charge me $15 to switch to my old phone, take time off of work and go down to the cricket office to see if they can fix the phone. 5 agents and 1 manager refused to help. About 2 hrs later, I finally was able to get a hold of Kyle who was amazing and fixed the issue. Credited the original $15 and waived the other $15 to switch back my service. I still have to go to the cricket store to see if they can fix the handset but I am not holding my breath.

    creation319 9/21/10 9:57PM
  • I notice that most of the problems people are having with Cricket is because they paid by checking account or credit card.

    DON'T EVER GIVE THEM YOUR CHECKING ACCOUNT NUMBER OR YOUR CREDIT CARD NUMBER.

    PAY THEM ONLY WITH CASH AT A CRICKET STORE.

    Then they will pay more attention to your request because they want that cash.

    If they don't do what you want, they don't get paid.

    And by paying with cash, there is no way you are going to run up much of a large bill. Your service might get shut off, but at least you won't have a huge bill to pay or a huge amount of money taken out of your checking account.

    Jeff 9/21/10 1:27PM
  • I have Cricket unlimited broadband internet service and it works fine. But then after months of using it, suddenly I got signed up for an extended service plan for $5 per month extra. I never ordered that! I tried contacting them online through email, and they wrote me back a short email telling me to call 1-800-Cricket for customer service. After calling that number 5 times and getting nothing but automated messages and never getting to speak to a live person, I gave up. I had to end up going to real Cricket store (not the authorized dealers) and asking them to cancel the extended service plan. They didn't want to do it for me, but I told them I wouldn't pay for it anymore if they didn't remove that $5 charge from my bill. I pay only with cash, so they can't just charge my credit card or checking account for it. If they didn't remove the charge, I just wouldn't pay them at all, and they could just shut off my internet service. I was going to play chicken with them.

    Jeff 9/21/10 1:17PM
  • Wow, unbelievable incompetence. If you are able to understand them at all you are doing better than my first two attempts. Took two more attempts of forty minutes each to activate my phone. Then they told me that there seemed to be a problem and I needed to take my phone to a Cricket store. But, before I left I saw that they had charged my card twice already. Still dealing with that.

    Anonymous 9/17/10 9:01AM
  • the worse stupid company , customer service is the worse, people you cant understand. very rude and stupid. they charge my credit card for new plan ,the phone is not activated and they cant locate my accout, i had to dispute this charge from the bank,,
    i hate this stupid company

    martin 9/16/10 10:42AM
  • Hi, all,
     
    Having had one-and-a-half mind-numbing hours on the phone with a series of gentlemen almost certainly located in Bangalore, I feel it a civic duty to warn all of you (and please pass it on) not to have anything to do with CricKet, Inc.  Their commercials make them seem like a cheaper alternative to other broadband carriers, but please believe me, it ain't worth it. 
     
    To put it as briefly as possibly, back at the beginning of my contact with them, the first thing they did was to lie to me in telling me I was in their covered area, someting they definitely knew was not true. After accruing two weeks of empirical evidence to that effect, I decided to take action.  After several hours on the phone with a series of nice men with moderate to strong South Asian accents, I finally got someone to agree that since I was out of Cricket's service area, I could, at my own expense, return all materials to them for a refund, and my account would be closed (although one would think this was automatic, I can't emphasize this fact enough, i.e., that by mutual spoken agreement, my account was closed).  I was refunded the price of the hardware only -- all postage was out of my pocket, which I could live with.  It took several weeks, but the refund showed up in my account.
     
    Several weeks after *that*, 3 days ago to be exact, I got a "regular monthly charge" of $43.18 from Cricket deducted from my checking account.  I talked with 7 people at their customer service over 90 minutes.  They denied they had charged me, they denied I had an account, they denied I had ever closed an account, they said that they would not remove the charge unles I gave them the serial number on the device I'd returneed two months before, and when I exclaimed that of course I didn't have this number since I'd closed the account and returned said object, I would be unable to comply, and that *surely* they had some other way of accessing my closed account, they denied anyone with my name, address or phone number had ever had an account with them.  I congratulated them on having the worst, most incompetent customer service in the history of the universe, and slammed down the phone.
     
    After taking some migraine medicine, I got on the phone with my bank, and they said that given my documentation of my exchanges wth the Evil CricKet, they would have no trouble getting the money back, and they would credit my account immediately.
     
    If you've been tempted to sign up with Cricket, DON'T.  As far as they are concerned, once you're in, you're in for good, even though they will insist you don't exist (quite a logical trick, no?);  and actual crickets could do a better job of customer service.   Be afraid -- be very afraid.
    Best to all -- and I can't wait to read the accounts of Pazfest!

    Walt Breen
     

    waltbreen 9/14/10 9:50PM
  • Cricket is vague and downright evasive and capable of lying about it's service area and it's rebate policies. And they make it very difficult to get to customer service.

    tomindy 9/14/10 2:56PM
  • WORST CUSTOMER SERVICE THAN ANY OTHER COMPANY!
    I constantly have problems with this company whether it's a payment or just a simple question.
    I ordered a phone online last week called 3 days later since it was suppose to be shipped over night, a rep told me that i would get a phone call within the next 24 hrs and NOT a single call did i receive.I called today and had to speak w/ lots of reps since I couldn't understand any of them, only for one to finally tell me that I would get another phone call within the next 24 hrs...

    A.M. 9/12/10 7:00PM
  • I tried calling 1800 cricket to set up my phone and to port my old number to my new phone. To no suprise someone that doesn't speak english answers the phone so I asked them where they were located and she said the Phillipines. I then asked them to transfer me to a call center in the United States and they proceeded to tranfer me back to the Phillipines which is not the United States last i checked. The person from the Phillipines kept trying to give me a 970 area code which is long distance where i live. I tried to explain that I live in Denver and the service rep insisted I live in Greeley. Now I am not a horribly smart person but i do know were i live and its surrounding areas. I asked for a phone number in the United States and she said that there is no such number. I then asked to speak to her supervisor and she said there is no such person. So to be perfectly clear i asked her if she had a boss and she said no. So then I said if I want to file a complaint against you who would i talk to? She understood that and transfered me to a supervisor. When the supervisor got on the phone he was absolutly no help. I asked him if he could transfer me to the United States and he said that if you want an american call center you just have to keep calling until by chance you get a U.S. call center which we all know doesn't exsist. I have called at least 15 times in the last two days and i was referred to by a different name every time I called. One rep kept calling me Mrs. Glendale which is the street I live on not my name. Another rep kept calling me Mrs. Rodriguez. I could go on all day long about the utter incompitence I was subjected to but the bottom line is we need to bring our jobs home. If cricket can't employ any one in the United States with a minimal knowledge of the states can you please give these Phillipinos a freakin map and a phone book. We all need to ban together and make cricket bring our jobs back and to get decent customer service.

    adrinamarie1 9/12/10 9:40AM
  • The worse company ever. First let me be clear we do not have cricket cell phone or internet, and we have no account with cricket. They have continued to call my home looking for Mr. Jackson no kidding 16 times in week. Have asked them to please do not call here and spoke with 2 different customer service reps. So they hung up when I finally got to the phone for the 17th time. Called the 800 number then Mark who obviously was working on his English would not help me, kept asking me for my name, would not even try to help resolve this issue. I still have no idea if someone has been utilizing my phone number for a contact with Cricket. Again, this is the worst experience with customer service I have ever had. BEWARE OF THIS COMPANY!

    crazy cricket non member 9/10/10 10:03AM
  • After I placed an online order, I got 7 conflicting reports from "customer Service" about when a phone would ship, over a two week time period. I was not ever told what the problem was, how I could cancel the order (you can't cancel) and now I can't find out how to get a refund of the over $300 taken by Cricket. A phone was finally shipped 20 days after the order was placed, and I refused to accept the Fed Ex package. Local Cricket store can't help, doesn't have home office phone numbers, and whoever takes messages for local customer service never returned my calls simply asking for more phone numbers to someone who might care or be able to help.

    nowIhateCricket8954899332 9/10/10 7:00AM
  • I re-established service on my broadband modem after letting it lapse for a few months. They were incredibly nice and took my credit card quickly enough. It took all of 10 minutes to get reactivated. Then they said please hold while we get you a new modem number since the old one was no longer valid. After 15 minutes I knew something was not right as all there was on the line was silence. I was yelling after a few minutes to see if they would answer. Finally someone got on the line and said I would need to wait 24 hours before I could get the new number but I should be up and running within a few hours. All of this by the way with an American citizen on the line. Luckily I made sure I received a confirmation number for the charge.
    The next day I still had no service. Now here’s the tricky part – without a number you can’t get through. I finally broke through acting like a new customer, After 90 minutes of arguing I still had no service. I needed to take 2 blood pressure pills after this call. Needless to say I’ve been dealing with people in India who had not a clue as to what I was saying.
    The next day, miraculously I had service and I immediately went into the settings and got my number.
    Two weeks later I received a bill for the upcoming period which was understandable, but it also showed I owed them for the service from when the service was reactivated. I immediately got on the phone and for over 2 hours they were trying to get my credit card number again. Finally I said, “I gave you the confirmation number, you figure it out”. And I hung up…
    To this day, I have received yet another bill showing three months due.
    I also had problems with them when I first took the service with them. Once again, I will simply let the service lapse and continue to ignore them.
    Do yourself a favor, stay away from this comedy act of errors and choose a real company for your wireless needs.

    totechnical 9/9/10 11:43PM
  • I went to the Cricket store in Brown Deer, WI on 8/24/10. Katrina a sales rep. helped me and told me that I could get Unlimited Roaming added to the plan for $5.00 more and with where I live (West Bend, WI), I would need Unlimited Roaming because when I’m at home it’s roaming. I paid for the phone ($139.99) and my first month’s service payment of $37.47 (As shown on receipt). On 9/8/10 my phone would not allow me to make or receive calls, saying I ran out of roaming minutes! I called the 1-800 number for Cricket and they told me there’s no such thing as unlimited roaming, your give only 30 minutes of roaming for $5.00 which is not what I was told when I bought the phone by Katrina the sales rep.This is just a bunch of false Advertisement! I tried calling the Brown Deer store on 9/8/10 and left a detailed message. I called again 10:30 am on 9/9/10 and got voicemail. Again I left another detailed message and never heard anything back. So I drove 35 minutes to the Brown Deer store to return my phone. There return policy said you have 30 days to return merchandise and I have had my phone for less than 30 days. I got to the store and they told me they could not refund me any money because I had talked on my phone for more than 30 minutes! They told me it was crickets policy and there was no way they could give me a full or even a part of a refund! I don’t even know why I got this phone, oh wait because I thought I was going to be getting unlimited roaming but am not and now I’m stuck with a $139.99 phone I can’t even use and Cricket won't take back!!!!

    Shane2010 9/9/10 9:58PM
  • My granddaughter lost her cricket phone so I called to cancel services. A few months passed before we returned to Cricket to buy another phone and reestablish services. I learned Cricket did not stop services on the lost phone and continued to deduct funds from my bank account. After a lengthy conversation by phone and later in person a manager researched the matter and advised me that I would be refunded the funds as there was some evidence that I wanted the service stopped. I was advised that an upper level manager was working on the matter, it had been "escalated" and would take some time but that I would receive a refund. With this in mind we payed for new services for my granddaughter. It has been over 5 months and I have called twice and visited the store once, the message is always the same; they are working on it and someone will call me, but know one does. My granddaughter will be very disappointed but today we have decided that Cricket does not deserve our loyalty, they have stolen from us and lied to us continueously. It stops today. Crickets profits have not been hurt by their poor services but please keep putting the word out so folks know that other providers offer a month to month no contract service, stop supporting and helping this thief fatten its pockets.

    Banian 9/9/10 1:48PM
  • I ordered the Cricket phone online and the person that took the order (Ashley) sent the phone to the wrong address. I notified her as soon as I received the email. This person tells me that it is nothing that they can do. I called and refused the package with FedEx and the package went back to Cricket. I have been waiting for my refund every since 8/18/10. Every day I call the 1-866-384-4425 and NO ONE there speaks ENGLISH and claim to process my refund within 24 to 48 hours. All I want to know is WHERE CAN I GET MY MONEY FROM. Is there another number to call.

    Tracy B. Wright 9/8/10 11:45AM
  • Cricket is a JOKE of a company!! I 'upgraded' my phone online on 9/8/2010, and it was supposed to be overnight delivery, two days later my phone hasn't even shipped yet, I've been calling nonstop, and still no resolution

    Anonymous 9/8/10 9:50AM
  • Sorry everyone has a problem with Cricket. Maybe you just need a change. cricket apparently doesn't care about their customer base. I used to have Cricket before they went worldwide and had to switch to boost mobile when I moved. I love boost mobile. They have high tech phones and U.S customer service. Their plans are between 50 and 60 a month depending on what phone you get, but the service is worth the money. check out boostmobile.com. I almost left them to go back to Cricket for a cheaper plan and they gave me a month of free service to think it over. I will never switch back now.

    BoostLover 9/6/10 4:23PM
  • I bought the new sanyo zio touch a couple of weeks ago and have had to ctc tech support several times. They are not familiar with the phone and read from a manual on how to fix it. the last time I contacted them the issue was resolved in a few hours, but I did have to call 3 or 4 times until I got someone that could help me. Now I'm not able to receive incoming calls, but I am able to make calls out. apparently this is not a huge issue to them, since yesterday I had to speak to 4 different people before a senior tech support ticket was issued and was advised that it would take 24 hours before a senior tech would ctc me. I waited the 24 hours and called back and spoke to a new tech that advised me of the new ticket # and that it would take another 24 hours to get a call back. I have been advised that no credit will be issued and that I cannot return my phone. Since that is exactly what I want to do right now. I love the phone, but there is no technical support for it. Why can't our American companies hire Americans? Or at least technicians that have this type of background. Preferably someone that has held my phone or know what my phone is before they speak to me. I am really hating Cricket right now. I guess you really do get what you pay for.

    Signed,

    Extremely frustrated in America

    crickethater 9/6/10 4:14PM
  • Man right now I wish I can strangle someone there. I purchased the Motorola evoke qa4 touch screen phone a year ago. I have insurance. The phone cost me 300 dollars with tax. The screen fell out the phone. Since I bought the phone 2 days past a year Warranty is expired. No problem I have insurance right? Wrong they told me because they no longer supply my touch phone. I have to take what's comparable. And for that you would think that means either the messenger touch or the Zio most likely the zio because there in the same price range. NO they said the comparable phone would be the samsung messenger phone. It has no touch no html browsing. But hey like they said it has ring tones and it makes calls so there the same. That phone sells online right now for 79.99. Indecently since I had the top of the line phone my deductible is 85.00 dollars. So what there telling me is for the phone I paid 300 for 60 for a year of insurance and an 85 deductible I get a 79.99 phone hmmm. Am I not just buying another phone and paying the shipping. But they all acted like I was crazy and all lied about putting notes amazing. And why are they all overseas. Wow that was amazing trying to hear these guys.

    timekey 9/5/10 4:41PM
  • Absolutely the worst ever at problem resolution. Go to radio shack and buy a broadband to go plan. I had ordered broadband and was lied to by the salesperson that it would arrive next day. It didn't and I was leaving the state I was in, so I had the package refused. I was assurred that this was what I needed to do when I contacted Cricket. I received only a partial refund, they billed me for a month's service even though I never received the item. Calling is a joke. Almost impossible to get through to a real person, then when you do, nearly impossible to understand a word they say. Funny their salespeople speak perfect english. I have been around the block trying to get my refund and now find out they have billed me two additional months for broadband. Impossible to believe the incompetence of these people. I urge anyone who reads this..go elsewhere..this company is horrible...farms out all positions except sales to overseas and cannot resolve a simple issue. I wish I had had the foresight to read these reviews before calling them.

    Anonymous 9/4/10 12:04PM
  • Yea, I order a phone with a plan almost two weeks ago that was supposed to be overnighted. I called 5 business days later and someone (probably over-seas) told me that they would "escalate" my call to a manager who would call me back in 24 to 48 hours. Two days later (this was yesterday) I called again, spoke to someone else over-seas, who told me my phone would be shipped today. I called today to make sure that it was, in fact, shipped, and of course my problem had to be "escalated" to a manager who would return my call. This guy even told me to escalate the call, he would have to MAIL something to his manager!!! I'm normally not rude to agents over the phone. I tend to remind myself that it's not their fault, but I couldn't resist this time. I demanded my money back...I only wonder how long that will take.

    Anonymous 9/3/10 9:59AM
  • liars and their customer service reps you cant understand a word they say fair usage bull i have tried all 3 plans for broadband they have i cant watch ytube

    dondee 9/3/10 6:55AM
  • Horrible customer service, called to disconnect and supposedly succeeded after being placed on hold for 20+ minutes. Cricket continued to bill me and when I called was told my line was still active and that I never called. Spoke to John ID#666917 who told me I called to transfer service to another phone. He would not entertain possibility that the rep miscoded my transaction. This was a phone I bought for my au pair who was here for a year and I had no need of it after she left. He finally agreed to listen to my call with the rep and get back to me within 24 hours. 72 hours later I called again and spoke to Louis ID#661962 who was apologetic and promised to resolve by the next business day at noon. Naturally no call back from Louis. Service is cheap but the customer service is beyond abominable. "John" was condescending and unhelpful. As an business professional with 20+ years experience, I can say this non-customer service takes the cake.

    PDX_Michelle 8/31/10 11:30AM
  • Crickets customer service does suck , when i added broadband to my account, their worker cancelled my insurance on one of my phones, i was still charged for it, but then my phone goes up (that i bought new from them) and they tell me i cancelled it, and i can not reinstate it.. whatever i didnt cancel it i show them all my receipts and its a mess , NO one helps you , they swap you from service agent to service agent.. each one tells you a different story... what a joke of a company. I am switching today! if you can afford to go to another company then do so...

    not happy with cricket 8/30/10 3:58PM
  • My phone was stolen and I am trying to get a new phone. I went to the store and they didn't have a "COMPARABLE" phone. Then they tell me after I have been paying insurance for the last 3 years without ever filing a claim, that I'm going to get a refurbished phone!!!! WHAT? Okay, so the saleslady is trying to send me to another Cricket store. Both stores dind't have a phone to give me. One store told her they didn't have a BACK TO THE PHONE? WTH? Today, I've spoken with at least four reps, one from thesignal.com and she was very unpleasant and told me that the phone I needed was on back order and wait a WEEK TO CALL BACK AND SEE IF I CAN ORDER ONE? Then I call Cricket again and this time some man that can't speak English transfers me to another dept ONLY for THAT man to tell me I have the wrong DEPARMTMET! That's it. I have a headache and I am going to Sprint. My son has been begging me to go the ANYWAY.

    Disgusted and so upset. 8/26/10 1:27PM
  • We have reached the breaking point with this asinine company! They certainly have built up walls that make it DIFFICULT to speak to a real person rep'. Thanks for this 'contact help' info'! I was strong armed into paying them $13.45 that we DON'T OWE just to have my wife's service turned back on TODAY. The $13.45 was an extra charge for international calling that we COULDN'T USE and had had CANCELED.(we had been misled about that service)
    Cricket verified that we dont owe the money BUT "unfortunately we cannot turn the service on until you pay the debt- we will credit you in the next billing cycle" I paid under protest. I KNOW a comapny like Verizon would NOT have marginalized us or treat us this way.
    Adios Cricket ..After being a regular paying customer for almost 1-1/2 years Ive HAD ENOUGH

    BEETLE 8/26/10 8:38AM
  • Customer service??? They don't have customer service at Cricket. If you do finally get to speak with someone, they are very hard to understand. I ordered my daughter a phone on the internet - then found out that we are actually in an area considered "ROAMING" though that is not what they advertise. I did cancel our order that same day about 15 minutes later and - you've got it - they shipped the phone anyway - charged my account $104.99 - then two weeks later after several phone calls - my refund was $59.99 - called again to find out where my $45.00 is - now someone will supposedly call me back and they have "esclated" my call. I would suggest to EVERYONE who is thinking about getting a Cricket phone to choose a different company because if you have any problem - CRICKET will not give you "CUSTOMER SERVICE"!!!!!!

    gypsy 8/26/10 6:50AM
  • Absolutely the worst customer service in the world!! Paid 45$ for a couple of hours of roaming mins for my son who went away to college. The roaming never worked rendering the phone useless. Tried to get a refund, I was first told that they couldn't refund me my money, when I pressed the rep told me that it had been done already and I should call my bank and ask them why they won't give me the money they refunded. I didn't believe that for a second so I asked to speak to a supervisor. After several minutes the "supervisor" came on and told me a completely different story. Basically he told me to call the Cricket store where I paid the money and they would refund it, called them and they said they didn't know what I was talking about.
    You will never get your money back from Cricket, they will tell you anything to get you off the phone. There is no accountability with this company whatsoever.

    Cricket Stinks 8/23/10 2:03PM
  • I wonder if Criket is going to get a clue? The CEO's are sitting on our money and ignoring their ratings. Why not? Hey, their getting rich while we're going broke for screwed up service. Criket phone service is so bad that when I'm sitting in the upstairs bedroom talking and I begin to go down the steps to the kitchen...I loose service. Criket phone service is so bad even the computer generated system talks back. I asked for "a representative" and it told me "LATER!" Criket service is so bad the managers and agents are forced to lie. I asked the manager for the name and contact number of the CEO and she said, "I can't give you that information!" so she gives me two “corporate” numbers- one which is disconnected and the other gives you 3 choices none of which connects me to a human!!! That's funny, somebody put it on the internet so somebody is allowed to give it to me not only the number to the CEO’s office but the address too!!! LOL. I got the number and it rang exactly 15 times then an answering service picked up. She cut me off when I told her I had a complaint. I should have told the manager I was sending the CEO a gift for their "amber" alert texts LOL. Listen folks...watch out for large companies that appear as if they are doing some good i.e. amber alerts, clean-ups, donations...it's really a mask to keep people off their backs while they steal our money. I overpaid on my account and they told me that, "You have to send us copies of your credit card bill if you want a overpayment refund." I LMBO cause, if I overpay on something I expect an automatic refund if you don't IT"S FRAUD!! HELLO PEOPLE!! I teach young folks and I always tell my non-English speakers and English speakers why it is so very important to know at least two languages really well in today's world. The U.S. is a beautiful melting pot and we all need to be able to communicate which is a very important process towards understanding one another to get along. You cannot help people if you do not understand them. The agents that helped me (no offense to anyone really!) were from it sounded like the Middle East or so, well they did not understand me at all. The communication gap was clearly unproductive. A business needs to be able to communicate! I don't know how many successful businesses try to make the customer do the accounting and… I'm not doing it. If you have the ability to see if I paid and if you have the ability to cut my phone off then YOU certainly have the ability to refund or credit a customer’s money if they have it coming to them...I am not going to do YOUR accounting--hear me now! You don't help me write lesson plans or grade papers all night do you? No! You would think a young company would respond to its problems and the unhappy customers. Folks, they won't! They have made their millions, bought their private planes, been to Paris and back and look at us- only enough money to travel to the next city in a broken down car that will only fly when we drive it off a bridge. Wake up Criket- do your jobs responsibly and care about the people who put you were you are today!!! May I suggest "investing" you know so maybe you can stay rich when your company goes under! I'm going to be a nice citizen and start warning anyone I see with a criket or going into a criket store “DON’T DO IT! You get what you pay for!!!”
    Tell ya what CEO's, make me a good offer I can’t refuse and maybe I can be your best advocate through my writing...and...I LOVE to write critiques! Sorry customers but I could take on the if you can't beat them join them attitude....either way, I'm not going to be the loser so...CRIKET GIVE ME BACK MY MONEY FOR OVERPAYMENT AND while you’re at it hook me up for all the PAIN, LOST CALLS DURING EMERGENCIES, LOST DATA, AND MENTAL DAMAGE FOR THE PAST YEAR I’VE BEEN WITH YOU!!!
    Does anyone know how do you spell that last word for Better Business B---(sp.?) Hee Hee just kiddin :0)
    Learn from Google! They ARE the best! Free Gmail and documents you can type and save right on line! Free! I'm so happy with them I'd marry their CEO in a heartbeat! They hear the people and they care!!!!!
    You are a phone company- people rely on you. I can't afford to buy anyone one of those "help me I've fallen and I can't get up" things so we have to use cell phones--that connect to people wherever they are!
    Finally, this is what Criket, I believe, put on this site as their Terms and Conditions of CustomerServiceScoreboard.com to post your thoughts, "Please use the form below to post your comments regarding your experience with Cricket Wireless customer service and support. Please try to make your comments specific to the customer service (or lack thereof) that you received. Please avoid using profanity. The comments throughout CustomerServiceScoreboard.com are moderated only by other users. As always, your information is kept completely confidential." Who knew since these were the Terms and Conditions since there is not a title--Terms and Conditions should always have a title or people won't know what they are when they visit this site. I had to guess that was it since there is NO link taking you to the Terms and Conditions! Now if this is not part of Criket's doing then I apologize however, I hope someone there is passing this info on to Criket or this was a waste of time like signing up with criket. Oh, I do websites really well too ! :0)

    Criket should use the slogan, "I've signed up with Criket and I can't get out!" LOL I'm serious I was on the phone a long long time trying to close my account and see if I had overpaid. That's all I wanted to know-that's it and what a rollercoaster ride that was!
    Peace :0)

    HarleyMom 8/19/10 12:45PM
  • I cannot get through to a customer service agent. My credit card doesn't work on their website and they kept charging me $1 every time I tried to use it. My husband went to the store and they cannot help him. I have the money to pay on a credit card. They keep declining my card and shut off my phone. I call customer service, get a recording and I have pushed every number on the phone and cannot get a live person. I am going crazy. HOW DO YOU GET A LIVE PERSON???? This company sucks.

    horseraceboo 8/17/10 5:45PM
  • called customer service on monday, they told us (the accent was so thick, we asked 3 times) we had until tues @ 6pm to pay our bill. Woke up tues, no service. We are pissed. with the internet and 2 phones, we dump $135 each month into Cricket. Been a customer for over 5 years!!! None of this matters.

    jgmarchese 8/17/10 6:46AM
  • Please If you read this DO NOT EVER SIGN FOR CRICKET for anything since June we are trying to fix a problem with our plan we bought one plan and they decided to put us on another plan ..they never fixed it back ever and the 800 number that reaches India ..they are INCOMPETENT ...You will loose hours of your time .......Customer Service is zero and this Company should be banned ...If anybody knows a number so you can talk to someone in USA please LET US KNOW .....

    CRh 8/16/10 7:09AM
  • Now you tell me. I have been trying 3 days to port a number with no success. You would think by now they would have learned how to do this. In the meantime it has cost me $40 with the previous company so I can still receive calls. So far totally incompetent. Any suggestions?

    alan stinson 8/12/10 3:56PM
  • Please do not order Cricket wireless phone via web or using a Csr. I order the phones on 8/6/10 and received them on 8/9/10 only to find out that one of the phone belongs to someone elses account, I was not charged the price that was being advertised and last that the amountI paid using my debit cart was $86.38 but they only posted $5.00 to my account. Now none of the half speaking english representatives can tell me where my funds are. I worked hard for the little income I have and no one is going to steal from me, I am in the process of contacting CNN and any other News broadcasting shows that I can to alert people about their bad service. You may become a VICTIM OF IDENTITY THEFT. All the Csr know how to say is can I put you on hold for a minute or I am sorry and we will escalade your complaint to a higher level. Oh did I mention within 2 days I have talked to 9 different inexperience CSr. They will tell you to go to their Corporate office and it will be taken care of, that will be a wasted trip because they are going to tell you they can't help you since it was done on-line. Oh I forgot to tell you that one of the dumb F----ers gave me a Dollar general number for their Corporate office number. Please everyone who has been taking advantage of contact Cnn, BBB, your local radio station we have to get the word out about the poor service that they are advertising.

    You want steal my money and get 8/11/10 4:36PM
  • Cricket... i have 3 gd lines all 45Unlimited planns, guess what my dang bill for each one is over 64 a month and they wont tell me why, its a legit free this and charge that but cant tell me what it is after talking to the dolly lama dude's for 5 days NOTHING! i hope all this GREAT CUSTOMER SERVICE provides them with a long lasting company.. i hope verizon takes a dump on the cricket CEO's car

    Anonymous 8/10/10 12:19AM
  • I've had several Cricket plans for my kids in the past and have been satisfied with the customer service, but my recent transaction is nothing less than a nightmare. I ordered a phone last night on their webpage using a representative assist me via texting. This slowed the ordering process and it consumed almost 40 minutes of my time as I waited for the rep to respond. Once the order was placed and I recieved a confimation, I noticed that they made an error on the shipping address. While still on-line with the representative, I tried to have him correct his mistake, but he couldn't. So he tells me that I have to call customer support at 5:30am so that they can correct shipping address before it leaves. The next morning, I call up at 5:30am, but the number he gave me was incorrect. So I try the main number and after several conversations and call backs, I finally talk to a customer support person who assures me that the package will go out with the correct address. However, at noon I get an email from Cricket saying that the package is going to the incorrect addresss. So I call up customer support again, and I am on the phone for 35 minutes (waiting). It turns out I'm sh1t out of luck, no refund and no course of action. I am SO PISSED OFF!!!! WHAT CAN I DO?

    rhorwitz 8/5/10 4:32PM
  • cricKet wireless is a joke. Not one serv. rep. spoke recognizable English; my phone is dying after a few months; I cannot change account info on-line as promised: in short, they advertise at bus stops for a reason: they are the ghetto cellular carrier of choice. I despise and loathe them which is why I'm getting rid of them.

    fortunadelta 8/5/10 4:07PM
  • customer service is the worst of the worst
    stay away from bad service and bad business

    moonmynx 8/5/10 12:43PM
  • The customer service is HORRIBLE is it really Crickets that work there???????? I really need help with my service - and all I've been able to accomplish is draining my battery!! Regardless of the price - I'm going to look for another wireless carrier, but right now, I'm headed to the yard for a cricket to help me!!!!

    Anonymous 8/5/10 6:57AM
  • First, I would like to say AUGH!!!! My husband finally convinced me to connect to his plan, so I agreed. The advertisement to add someone for just $15.00 can be kindof deceiving because you think that's the additional charge you would pay ea month. Second, you talk my husband into changing his plan with the pretext of saving money a month then you add all the TAXES to it and up, up and away. The up front approach works better for me. My son wanted to bridge a payment which he told me was $20.00, when I call to assist him they charge me $34.00 dollars.??? Finally, as I vacation in AZ, the reception has been horribly frustrating, cut off day after day. Find the right corner to get in. I could hardly communicate with customer service. My Net10 has better reception in this valley. I hope things will get clearer!!! D. Thomas

    Anonymous 8/4/10 5:43PM
  • unlimited,they,cricket are the very essance of limited,ispent the first 22 days of my broadband use trying to figure out why video would stop start etc, after many phone calls to cricket i found a competant person,turns out the modum did not install correctly,eventhough it said "succsesfull instalation" tryed to get cricket to give me back some of my "unlimited broadband" because for 22 days it did not work properly. i am looking for a new provider' vote with your cash, its the only thing that matters to crikcket,certainly the customer doesnt matter. hit em in the pocket book.

    mds 8/4/10 4:42PM
  • Check out the spelling on these employee comments and you will understand why speaking to them is only the FIRST hurdle.

    Anonymous 8/4/10 2:19PM
  • WELL i would just like to add that I CANT F******** UNDERSTAND ANY REPRESENATIVE!!!!

    thank you & have a nice day :)

    Anonymous 8/4/10 2:07PM
  • I honestly can't find enough hateful words to say how angry I am with this company. Funny thing though....NO ONE can beat their price! You just pay the difference in pain, suffering, and stress *if* you ever have problems. It only took one time when I broke down in the Rocky Mountains to find out what lengths they'll go to screw over their customers.By the way, I cancelled their service and they STILL OWE ME MONEY those *@S+ards

    Cricket Hater in Colorado 8/3/10 4:38PM
  • Cricket is owned by Leap Wireless. You can search contact information the internet and take your complaints up the ladder. I only get resolution of any kind by going to a "company" store where they kind of know what they are doing.

    Senior Management Team
    S. Douglas (“Doug”) Hutcheson
    President, Chief Executive Officer and Director

    Walter Z. Berger
    Executive Vice President, Chief Financial Officer

    Albin "Al" Moschner
    Executive Vice President and Chief Operating Officer

    David B. Davis
    Senior Vice President and General Manager, Chief Sales Officer

    Michael Hahn
    Senior Vice President, Supply Chain Management, Procurement, and Real Estate

    Colin E. Holland
    Senior Vice President, Engineering and Technical Operations

    William D. Ingram
    Senior Vice President, Strategy

    Robert J. Irving, Jr.
    Senior Vice President, General Counsel and Secretary

    Aaron P. Maddox
    Senior Vice President, Finance - Operations

    Jeffery E. Nachbor
    Senior Vice President, Financial Operations and Chief Accounting Officer

    Greg A. Post
    Senior Vice President and General Manager, Channel Operations

    Leonard C. Stephens
    Senior Vice President, Human Resources

    Dave P. Truzinski
    Senior Vice President and Chief Information Officer

    Linda K. Wokoun
    Senior Vice President, Operations Strategy

    Leap Wireless International, Inc.
    Cricket Communications, LLC
    5887 Copley Drive
    San Diego, California 92111

    Tel: 1-858-882-6000

    rwtwest 8/3/10 12:26PM
  • I am currently collecting information about Cricket upper management to name them specifically in a lawsuit and submittal to the Attorney General for federal prosecution for fraud. Please send any contact information on cricket management you may have.

    Please don't list the specifics of your complaint. Only list information on management or corporate personnel such as addresses, phone numbers, and names.

    Thank You
    cricketripoff@gmail.com

    cricketripoff@gmail.com 7/31/10 12:23PM
  • This is, without question, the worst company that I have ever dealt with! They have built electronic walls so that they never need to respond to their customers. On the rare occasion when you reach customer service you will discover thyat it is an Indian call center that can help you with nothin! Cancel them if you're smart. I'm going to.

    unhappy in Nashville 7/29/10 6:14AM
  • July 21, 2010 I had conntected Cricket about it's DSL. I was on fringe of there coverege area and was told by the sales rep, I had 24 hours to to "receive" a full refund if I was not happy with the connection. So I thought if it was not going to work I would not loose anything. I paid 86.05 at 6:03pm to get the um185 broadband moduem. The store closed at 6:00pm so I was very thankful he stayed to get me going. I went home and a few hours later I installed it. It was slower the my old dial-up. So I returned the nexted day (July 22, 2010) after work at 5:29pm. Another sales rep. told me I was not going to get my refund for the activation and insurance because I did not bring it back the same day.(Did on modeum) I told him I was told I had 24 hours to bring it back, he kept saying no, same day only. Again we argued for a while and I said "look" at the receipt, I bought at 6:03pm yesterday and your store closes at 6:00 pm so how could I bring it back when your store sold it to me after the store closed anyway!!! Then he proceed to tell me Cricket has to refund me!!!! So I call customer service and they said I could receive a refund after they cancell my service. I told them I had already returned it , he said it was not cancelled yet till I call Cricket. The store never told me this!!! They would have billed me for the month if I had not called them!!! Once transfored to a different department they gave me the run around and said again I would have to bring it back the same day!! Again how do you bring it back the same day if they sold it to you after hours!!!!! (They said Sorry no refund) Again I said they sold it to me after regular store hours don't you understand I could noy return it . He said "YES" I understand but "SORRY" no refund. I will not stop till I get my moneys worth. I did what I was told to but they have rules in place to ripe you off!!! Dishonest at the least and misrepresented as well. I will spread the word and I hope inform people of there crooked business practices!! I would strongly recomend people not get any service through Cricket because how they do business!!!!!

    hawksfan77 7/23/10 12:12PM
  • This is the WORST customer service I've gotten from a phone company. I've been a customer over a year and every month my bill is due on the 20th. I get paid on the 22nd of every month and have been trying to change the due date to the 22nd. I even went to the corporate office which is 30 minutes out of my way in traffic, to be told that I was a day late and needed to come back next month. WTF? Its a damn date change in the computer. I have tried to talk to numerous reps about this and still the date is not changed. Cricket does not care about the customer at all. I am so fed up with this company from a customer service standpoint. THEY SUCK!

    ragingbull 7/23/10 10:47AM
  • they are just horrible and they have such a thick english accent which drives me nuts. I hate this service to death but i am forced to remain with them becuase of how cheap they are!!They just seriously suck, not becuase we pay little money, thats the type of service we get from them. I have been with them for a while now, and always encounter a problem.

    Anonymous 7/21/10 4:17PM
  • NEVER use cricket! My husband has been using them for a year now just to save money. They wrote down the wrong address for us so we weren't getting bills. We called FOUR times and told them the correct address, and they never changed it. My husband tried to pay over the phone and it wouldn't let him six times, but each of those time it did somehow know to charge a dollar to our bank account for trying to pay over the phone. So he finally went into their store to pay there, and there was a $10 late fee, plus a $3 charge for using a debit card! I will never use cricket again and will recommend that to everyone I know.

    Raraqt 7/21/10 9:22AM
  • I have been trying to terminate my service sence 5pm az time. I first went to the only corprate store in my area,which is 10 miles from my home,and spoke to the store manager who informed me that because I paid my bill 5 days prior to the due date I was stuck with the service until 8/21/10.
    Next I called your customer service and spoke to 5 people before I got to a person who told me no problem the service whould be terminated and I could get a refund but he needed to tranfer me. He did that person said call back in an hour thier service was down.
    Over the next 5 hours I have called back to be told the same thing system down call back in an hour. Well last call @ 10pm the line says there are no customer service persons available call back during regular business hours!!!

    Are you kidding me!! I have been with cricket for 5 years! I fully expect that a superviser or manager would see this and do the right thing. If I were not forced to get a pay cut & unpaid days off I would not be turning off my service. But I need to get my medications!!

    I sincerly hope someone in your company has a conscience and respond to me @ my email ggazunicorn@yahoo.com.



    ggazunicorn 7/20/10 10:33PM
  • Their customer service department is in India they will not be able to help you with a problem in the US. This is so stupid customer service should be in the US not in a foreign country.

    Anonymous 7/20/10 11:29AM
  • I down loaded the update that they said was now available for my Cricket modem, IT QUIT WORKING! I took it 70 miles to the nearest store they "Flashed" it (under protest) They couldn't get it to work in the middle of their service area. Then blamed it on where I lived. Don't bother complaining to the Missouri Attorney General's Office for consumer affairs, They won't do anything. This is the worst customer service that I have ever encountered!!!

    Rev.JimRS 7/20/10 8:42AM
  • I've never been able to get the automated pay service to work...after the first three days of using it with no problems, now it just repeats different messages about why I cant, and after calling customer service they can't give me an answer why. I can hardly get someone that speaks English. Stupid crap. Not to mention they now say their "system is down" for the next 4 to 6 hours (the first time I called it was 1 hour). Ugh. I had no idea giving a company money would so insanely difficult. What a joke!

    arandomphoneuser 7/20/10 7:46AM
  • waited at the store for over an hour. There was a one person helping people, one other walked up and said she could only take payments, not answer questions or set up service. I was in the store to ask a question and watched several people walk up to the woman who was supposed to only be taking payments and ask her questions, also she set up new service for someone. I have a handi-cap daughter and feel discriminated against. STAY AWAY FROM CRICKET

    hopalongis@gmail.com 7/19/10 4:33PM
  • To be quite honest the whole experience has been unbelievable... I sent in for the rebate for the broadband that I got for my grandaughter... I have been on the phone for the last three hours trying to staighten this out and end up with a (kid) that does nothing but want to be smart with me... the only thing that I could say about the experience is at least this time the kid spoke english...............

    star 7/19/10 11:09AM
  • been with cricket for 5 years now because of the price. and NO PROBLEMS EVER GET FIXED. awful company plain and simple.

    travis2x 7/17/10 9:45PM
  • I startedd using cricket in August of 2000. I now have two phone lines and two internet modems. Everything seems to work ok here in town, but EVERY-TIME I travel outside my calling area it's trouble! I don't know how they can legally advertise "nationwide coverage" thats a joke...I recently drove to St. George, UT (approx 100 miles east of Las Vegas, NV I'm traveling from Tucson, AZ I lost service 30 miles out of Phoenix and was without phone service for a week! I phoned customer service soo many times and was advisede by several reps. to try various functions ie. take battery out for 1 Hr.reinstall and it would be perfect-didn't work. next I was told to turn the phone off for 10 minutes re start and hit *228 nope that didn't work, the next rep. had me do the two prior steps and add ##626 send- naw that did nothing it was getting comical I called another seven times just to see what lie they would tell next. after 4 days I spoke with a senior tech who informed me that if I drove to the Airport that there was a strong signal there and that I would certain ly have phone service from then on yeah right I finally became HOT and phoned in and demanded to speak with the president, owner or someone with a live brain and I ended up with an area manager who informed me that the rep. in Tucson had given me bad intel and that there was no way that my phone would work unless I took it to a full service cricket store for programing. That's 200 miles of driving I declined and informed him that I would not be paying for the dead week ON ANY OF MY 4 SERVICES! The service loss wqas bad, but I was more furious with the continuous lies and run-around.
    CRICKET SU KS
    MAD ABOUT IT

    Movin On John 7/17/10 8:02PM
  • Cricket is the worse phone provider I have ever had! The customer service reps are rude and not helpful at all. Not to mention that all the majority of the calls I made from my cricket phone were dropped after a few minutes of talking and I was charged extra hidden fees at the beginning of my contract. I tried to dispute it and never got anywhere. The service is terrible all around. I will never use cricket again.

    annon 7/17/10 6:51PM
  • Well where do I begin? Cricket Communications absolutely sucks. I am on vacation in the state of Alabama and before I left my hometown of San Diego, CA, I was told by a local cricket store representative that I surely would have service when I reached Alabama and to reprogram my phone by entering *228. It was successful and off I went. Upon reaching Alabama, I had nationwide coverage but my internet wasn't working and I wasn't able to receive or send picture messages. Being a conscientious and paying customer, I decided to call Cricket and ask why wasn't I able to use the services that I had already paid for. I was informed that because I was out of my home calling area that I only has access to talk and regular text messaging. But then my troubles really began. The so-called representative told me to enter *228 again and then ##626*. This was supposed to give me access to the internet and picture messaging. But in truth, my Samsung phone instantly became a 5.0 ounce paperweight. I could no longer make or receive calls, and no other features were working on my phone. I had lost the signal. I was then instructed that I would have to send my phone back to San Diego to get it reprogrammed. Me sending the phone cost me $42.00 and still they weren't able to reprogram my phone. With this said, I insist on anyone that has to deal with Cricket to switch to another carrier or deal with idiotic and unprofessional people that are in a call center probably in Burma.

    MadAsHell@Cricket 7/16/10 5:31PM
  • Absolute con artists! I was going to cancel the service as I was told I could not suspend for more than 2 weeks, then I'd have to pay 1/2 the month.
    I called again to cancell service on both my phones and was told I didn't have to do that = they could suspend them for as long as I want and I could re-instate later without a cost/charge.
    Low and behold I get a bill 3 weeks later for both phones plus $53. I call that 1800 cricket number and I can't reach a live person. I finally came here and found a good number to use. Even then, got 2 people that spoke english but didn't understand my dilema. Finally the 3rd person did understand and fixed the billing issue. Am ok with the result finally, but my blood pressure went through the roof after all the stuff I had to go through to get this fixed. Horrible, horrible customer service.

    Anonymous 7/13/10 7:56PM
  • If you read the comment from Harry under the employee comments,sounds a hell of a lot like an excuse,you want to know about angry customers calling you,I have worked for Emachines and Gateway Technical support,that is support for desktops and laptops that cost far more than any piece of garbage cricket phone which means that when people call you when its busted or not working right they are twice as pissed and you can ensure that Emachines had the same amount or more of disgruntled customers with their products I know bad products=stressful tech reps,I also worked as a representative for Humana with Medicare Part D,you try having the same call volume but instead of people who are coherant and somewhat knowledgable of their issues you have seniors that have been denied their medications and are fighting the government to stay alive so do not tell me about stressful environment,FURTHERMORE CRICKET REPRESENTATIVES SUCK! THE MOST OF WHICH ARE USELESS,I HAD A STUPID GIRL TELL ME CRICKET DOESNT HAVE BLUETOOTH! I have been trying for the last 3 days to do what would seamingly be a simple task in setting up my email on my MOTOROLA EVOKE QA4 LUCKY I BOUGHT THIS PIECE OF GARBAGE USED OTHERWISE ID BE REALLY PISSED not one,I repeat not one of your representatives "troubleshooting" steps worked oh and its really awesome how you have to hang up after each step then callback with your still unresolved issue,coming to find out when playing with this new phone which I might add is crickets "TOP OF THE LINE" phone this thing doesnt compare to any of THE LOWEST QUALITY touchscreen phones with the other networks (Verizon,Sprint,AT&T,or dare I even say the T word godforsaken T-Mobile) you actually cant even use the PIC Messaging feature,no with this crappy network you have to use the email to send multimedia (Pictures,and Videos) you would think a $300 phone would be able to do these things no wonder why this phone was made for CRACKET! CAN I GET AN ENGLISH SPEAKING REPRESENTATIVE FOR GOD'S SAKE! I GOT ONE AND SHE WAS NEW! THIS COMMENT IS NOT RACIST EITHER KNOW THAT IF YOU ARE OF INDIAN DESCENT READING THIS AND YOU WORK FOR A CALL CENTER THAT SERVICES THIS COUNTRY THAN EXPECT IT! I GOT hung up on by the supervisor because his lazziness cant do his job stupid jerk no-training flea you belong flippin fries stupid its true. Come to think about it Cricket reps probably couldnt flip fries right either and thats a sad statement any Cricket reps that read this do you know that your own Cricket Corporate Stores despise you and know that your service is such as it is,they despise you because you screw up the flow of the company instead of being able to call customer service about your issues you have to now go into a corporate store and talk to a live person which makes their stores packed every day not with people buying new phones but asking techinical questions you make the corporate store employees go outside of their job details which thankfully there are some good employees in the store,because the "SUPERVISOR" hung up on me I will call and call again until that piece of garbage is fired you dont deserve to be management.

    anonbutnotalone 7/12/10 7:52PM
  • Customer service is horrible. No two agents will give you the same information, Supervisors are as bad or even worse than the agents. I will NEVER EVER go with Cricket again, I am willing to pay more than get Cricket service

    Harry 7/9/10 11:50AM
  • CRICKET CUSTOMER SERVICE IS HORRIBLE,I AM NOW LEAVING CRIKET,IM VERY UPSET WITH THE FACT I UPGRADED MY 5G NETWORK FOR CRICKET TO 10G FOR AN EXTRA 20 DOLLARS AND IT STILL GOES JUST AS SLOW IF NOT SLOWER.I ALSO TRIED CALLING CUSTOMER SERVICE OVER 30 TIMES,AND THE AUTOMATED VOICE ASKS ME FOR MY PHONE NUMBER THEN TELLS ME I NEED TO GO TO THE INTERNET SECTION AND PUT MY NUMBER WICH I ALREADY DO EVERY SINGLE TIME,I HAVE CALLED CORPORATE 2 TIMES ALREADY AND THEY HAVE DONE NOTHING AT ALL.IM COMPLETELY DISSAPOINTED.IM GOING TO BOYCOTT AGAINST CRICKET IF THIS PROBLEM PERSISTS.

    FED UP WITH CRICKET 7/6/10 3:01PM
  • Well I tell you what, cricket is the biggest orginized crime group to me that is. I let my phone shut off because I couldnt pay my bill. It is to my estimation that pre-paid is when you turn the service back on it is due 30 days from that date so I thought I turned the phone back on June 18th 2010 and it is to my amazment that its off again and they are wanting over $400 dollars that sounds like a hidden contract to me. I am not even going to fight with them but I am going to kick there %sses to the curve. You are better off buying an unlocked phone and go to a company more reputable then this crap they call cricket which is the biggest rippoff of all time when it comes to cell phones.

    rws400 7/6/10 10:05AM
  • The store in Washington, DC on Alabama Avenue Southeast, The manager who is in thie store was very unprofessional, by request me to leave the store out loud, because I told him I was having a problem with my wireless broadband, he told me there was nothing wrong with it, after so call checking it. The another customer came in the store with the same problem. I said to him I thought there was nothing wrong with the broadband. That's when he told me to leave his store, because I was causing trouble. I did not use any bad words when I said what I did. It was his attitude. I am a african american woman and this is a large community of black people and he is a white man. I feel he only did this to me becaue I am black and woman. I have not been in the store since I had this problem and I live in the area. I go to another area to get service It's better. If this man is still in this store he shoould be moved. He is the store manager, His name is Mr. Jim Kenney, I reported this problem when it happened a few months ago. It was this year 2010. This is the address of the store 2849 Alabama Avenue Southeast, Washington, DC 20020-3000

    Charlie Chan 7/5/10 12:38PM
  • This company SUCKS!! I was told my bill had to be t was due the 20th but they took it out the 15th! With NO NOTICE. Then my bill goes from $25 to $50 a month again with NO NOTICE! I didn't know until I saw my bank statement. I called to find out why and just got the run around then requested to cancel my service and was told I had to go into a store to do it. When I asked to speak to a supervisor the HORRIBLE customer ervice rep hung up on me. I called back and demanded they discontinue their crappy service immediately and was instructed to fax my info showing the debit and my money would be refunded in 7 days. It is now 3 and a half weeks later and NO REFUND. I try calling but since my phone has been shut off i can't get past the automated prompts. I want my money back. They're thieves and liars and should be ashamed of themselves. I'd rather pay a little more than have to deal with their shady business practices. THEY SUCK!!

    Cricket SUCKS BALLS 7/3/10 9:05AM
  • I ordered it april 16th, @ 30 amonth, a free 50 dollar credit card. To date never received a bill to mail my ck to, 31 days later they disconnected me and charged me 53 dollars, I asked for a statement , he said would be out in 7 days from El Paso, today is july 1st, Ive still not gotten a statement and still dont know where to mail a ck to, Im dropping them this week, what a scam!!!

    mastin1999@yahoo.com 7/1/10 12:19PM
  • I think Cricket Wireless has awful service, when I am in my apartment it always cuts out. I think alltel, tmobile, and verizon are much better qualitys. When yout hink of Cricket you automaticaly think "the cheapest one" well all of the other cell phone companys are a lot cheaper with better quality also.

    hatescricket101 6/29/10 3:00PM
  • horrible customer servive, no 24hour support

    Bargirl 6/28/10 2:30AM
  • First off when you call the system requests that you give your date of birth three times, then after that it says we are having trouble what is your zip code. After that 9 out of 10 times you will get disconnected.
    I left AT&T because it was cheaper but much rather pay the higher bill. The service is garbage. It takes me forever to make a payment if I'm able to.

    Anonymous 6/25/10 2:59PM
  • I hate to be negative, however, I have been a Cricket customer for three years. I have never once had a positive result when something happens. I am hard of hearing, but I wear a hearing aid. The biggest problem is no one speaks perfect English. Why must I speak to a foreigner? I have asked to speak to someone that speaks without an accent, and they disconnect me. I am infuriated with you call customer service. Why don't Americans have the customer service jobs????

    Chase 6/23/10 6:23PM
  • Arrrrgghghghg this is the worst cell phone company I have ever tried to deal with. I am from Canada, and there I have a plan that is basic calling and unlimited texting for 25$CAD a month with a nice phone included. That is all I wanted or needed. Coming to the USA I could not find any mainline plans with just the basics. But then I stumbled across Cricket, which offered a decent plan (35$USD/month) that actually included unlimited calls back home to Canada and unlimited texting. However they had no decent phones in stock for a good price, so I just got the basic phone.

    Well, now my bill is 42.50$USD/month with all of their fees, and half my calls are dropped within 10 minutes, no matter who I call. Their phone is possibly worse than the one I had 6 years ago, and their customer service is horrendous.

    I know people may say that "You get what you pay for", but this plan is actually expensive compared to what I am used to, so I expected far better service. Why don't any of your big companies offer cheap and easy plans? All of our big three here in Canada do, and that is perfect for the young student just wanting the basics.

    jared 6/19/10 8:30AM
  • If you want to contact their corporate office call 858-882-6000

    specialcrimesinvestigations 6/18/10 11:40AM
  • you know cricket serviece is trash but the slogan is always gonna be true you get what you pay for. i called 5 times cause they kept giving me someone with no english skills what so ever finally when i got a lady none who were americAN i was told all i have to do is enter cricket for password to go on internet. but because language problems took an hour to get that information.

    Anonymous 6/17/10 7:43PM
  • This is the worst prepaid cellular company ever, i mean they are so unprofessional in Customer Service and Customer Satisfaction. This company is so fake, their slogan is (RESPECT FOR YOUR WALLETS) Are you serious? They are thieves!!! They disgust me, Cricket Wireless you need to go out of business and let a real prepaid company take over. You guys are full of S***!!! Please people do not choose Cricket Wireless as your Cell Phone provider!!!!!!!!!!!! GO TO METRO, LOL.
    But seriously they are the worst.

    Anonymous 6/16/10 10:32AM
  • I have to agree with everyone. Cricket is the most worthless company I have ever dealt with. I got the phone and the broadband and was told it would absolutely-positively work in the area where we go to our trailer every week-end. If I asked once, I asked ten times,if we would be charged for roaming and again was told absolutely not, there is no roaming charges. Te phone and pc stopped working about 1:00 on our way and luckily I didn't cancel my other phone yet and I called the store where I purchased it and was told to come in and return them and when I got there was told there's no refund.The broadband had a $50 rebate and I just received a letter saying I was denied because I didn't have service for 45 days or more. I am filing a claim with the BBB and FCC.

    Itoohatecricket 6/15/10 4:28PM
  • I too have had a very difficult time with their Customer Service. Their 800-Cricket number is the worst customer service ever.
    This number works.

    Mad 6/11/10 2:16PM
  • Very hard to cancel

    Jack 6/2/10 3:48PM
  • What a rip off. We have been on with the support for 5 days now trying to get our cricket phone to work. When my boyfriend was in New York he bought a phone from Cricket. He was told there was stores in Utah and that he bought the best phone they had. When he got here we gave the phone to my daughter and started a new account. The phone never worked. We tried to find a store in SLC and they have all closed down. The phone cost 200.00 and they keep telling him he has to go back to New York. He was even told to not call back by one of the employees. They also told us we would have to buy a new phone, the phone is only 3 months old. Over a year ago I bought a cheap phone from AT&T the phone only cost me 30.00 I have had no problems with it. I am so disgusted with Cricket. What a scam and what a joke. If you choose Cricket I wish you the best of luck because in no other words they suck.

    carol luchin 5/31/10 7:19AM
  • Okay gang...all you unhappy present and former Cricket customers...

    Go here: http://esupport.fcc.gov/complaints.htm

    File a complaint with the FCC. Companies do NOT like complaints from us filed thru the FCC but they WILL act. Make their lives as miserable as ours are. I am waiting over 2 weeks for a refund. They have no problem taking my money in 16 hours but to have 16 days to get it back is unconscionable!

    Greygramma 5/28/10 11:24AM
  • Cricket online service is impossible! I have never been able to pay a bill online. Also, I just tried to set up an account for a new Paygo phone... it didn't recognize the serial number. It had to be activated by calling customer service. Once I had an actual phone number, the number wasn't recognized on their site. It's like you can't do anything with this company unless you actually call them... and you always get someone from a foreign country on the other end of the line.

    SongMom 5/24/10 9:33AM
  • Guy was polite, but wasn't really listening to me. No help at all...

    Anonymous 5/24/10 7:19AM
  • Ignore the coverage map because it is SO inaccurate. I bought my cricket phone for the sole purpose of being able to enjoy the low price along with having it WORK at my so-called "covered" area. Now I can only use my phone if I leave my area....how messed up is that? This is my first and LAST month with cricket. Liars!

    shrew 5/20/10 7:23AM
  • 1) Out of every 5 calls that i make in the US,, 4 drop within the first minute. I've monitored calls for the months of Feb., March and April.
    2) impossible to make any Intl' phone calls although i'm paying 10 USD/month. It looks like my phone is ringing calling the intl' number but it is not ringing at their side. I've done the test by calling 3 different numbers, through different days in a week, watching the other side through skype and the phone was not ringing on their side, while my phone was ringing normally.
    3) i've called their customer service almost 10 times about the issues and every time they tell me to reset my phone. Still no change even after i reset. Most of the times, due to the high drop rate, the call drops while i'm on hold waiting for one of their representatives to come back to me with an answer. Of course next time i call the new one wants to know the story from the start. They cannot see any previous history of the calls i've made and the problems i've reported.
    4) the sound and reception from the samsung phone i got is of extremely low quality.
    5) every month near payment date, their service drops significantly both in terms of drop calls as well as reception quality.

    sm 5/12/10 1:11PM
  • Cricket avertise that there is no contract, no hidden fees, no hassle. But when you buy a phone from them, you have pay extra to pay your bill, they automatically ad service to your account without informing me, and when you cancell they want to charge for it and you are stuck with a phone that cannot do anything with it. Just like a contract phone.
    When you call them to ask them to explain, they either are rude or hang up on you.

    jose 5/9/10 4:55PM
  • worst service ever i called at least 50 time evert time. When i called i would start with the automated menu i would pick options till i get to the part when it ask if u would like to speak to a repasentive i press 1 for yes and it says their all busy and goes back to the main menu. i went through this loop at least 5 times with each call. I STILL HAVENT GOT TO TALK TO ANY ONE ITS BEEN 3 DAYS!!!!!

    geforce2088 5/8/10 3:47PM
  • Have had no problems with Cricket until my paycheck came two days after my bill was due. I wanted to be proactive so I call to ask them for a two day extension. There response was I need to give them $17 by tomarrow at 6 and I'll get a week to pay. I pointed out that at time I have no money to do that and I don't need a week, just two days and the bill would be paid in full. THey would not bugde. Not wanting to but the next day I put $17 on a credit card, for the week extension, by 9 pm my phone was turn off. the only Nnumber I could dial was *611. After a day in a half I tried to, Pay the entire bill with credit card on line , on the phone and two days after I'm still waiting.
    The most frustrating thing about this is how this company makes it impossible to talk to billing, customer service, or any human that works for the company. This is the joke of companies going automated in the 70's and losing customers left and right. Know your history Cricket this type of treatment will only go so far.

    Gwiz 5/7/10 10:24AM
  • Cricket has awful service and continually tries to charge me more than the set rate. Customer service hangs up on me and store employees, while nice, never resolve my problem and don't believe my phone even has one. I have trouble sending and receiving texts, making calls, and calls are dropped all the time. Service intermittently drops in and out, and the service map has random dead zones (such as my office and living room, but the rest of my house is fine?). I don't expect other phone companies to be much better than this, but at least they actually provide the advertised service. They'll still try to suck you dry.

    Anonymous 5/4/10 9:48PM
  • The customer service with this company is abysmal. They have an automated system that isnt always what you need, and their live customer service reps are from another country, not Americans, very hard to talk to and be understood. You will probably spend a great deal of time at their corporate offices trying to get your phone bill sorted out and paid. I know I have. If I knew what I know now when I started cell phone service, I would not go with them. The aggrevation is not worth the $10 month savings over better cell phone companies, and they make it up anyway when they overcharge you and then refuse to give it back, they will just say, "we cannot do anything about that" ... and you're left asking who can? the answer is no one. there is a mysterious hole in the universe where any and all monies paid to Cricket Cellular goes, and they will never be able to rescue your overcharged money from that hole.

    and then they also charge you extra for the privilege of paying your bill. (Seriously, they charge you to pay your bill.. wtf?!?!) Horrible company, avoid at all costs.

    Ihatecricket 5/3/10 1:09PM
  • This must be the worst ever "customer services" experience in my life.

    I noticed a charge on the monthly bill that I need to resolve. So I called the customer service line, got kicked out three times for whatever reasons and on the fourth attempt and probably 25 minutes on hold I had a customer representative on the end how just repeats his name over and over PRETENDING that he does not hear me. If he would have stopped a moment in-between repeating his name he may have heard me or if he at least pretended to be listening it may have been classified in my mind as a technical issue. But this guy was not responsive at all and just hang up.

    Anonymous 5/3/10 7:07AM
  • Thank you so much for the number, but their service here is horrible!! Thats what I get for going with a cheaper f***** company!!!

    vc 4/28/10 2:40PM
  • the worst in everything. im using cricket pay go and ive been trying to call a number outside the us and i cant connect, but when i checked my balance, it was deducted. the cricket broadband internet is so slow that you wont be satisfied with what you are paying.

    angry monkey 4/27/10 5:35AM
  • Worst Customer Service for a phone company. Talked to West for signup. Talking to a sales rep. always seems to go easy where ever you go to. When I got the email confrimation for the fedex tracking # for the A600 Modem, my mom's aptartment number was not there. I asked the account to be under my name, because 1. i did not have all of my mom's information 2. I want to deal with all the hassle if there was any. Called Fedex and they said call Cricket. Cricket told they cant do anything for me. I talked a sales person, a Customer Service person named Allen and a manager so he claims to be. Allen could not help me find the order number. I told her that I had two emails that i was looking at. She wanted to hang up on me, and said to call back when i had it. Thats when i lost it. I read her the who email and found it on my own. She should be able to tell me exactly where to find the order number. She cant do this on her own. I called back after allen said she will escalate my call to her manager. I gave her the wrong digit for call back number. Spoke with a guy and he did not say he was not the manager, until much later after the conversation, wich really made even more mad. The manager said that the account was under my mom. There was a reason why i called in for my mom. They do not take notes on calls and i believe there are no individual ques for each of the customer servicve there. My mom never called in there once but she is on the account. Managers solution is if she does not get the modem it will be ship back to them and she can have a refund in 30 days. They refuse to reship the item if my mom does not recieve it. If she does not get it, then i have to put up my mom to call them to get a refund. She yelled at Clear Services before she called me for help. Unfortunatly Cricket does not have the right type of people that will have the patience to put up with my mom and her accent, from what I exerpience. She said that Clear Service did not understand her. I hope she she will get her modem with out the apt. number. It would save her some anguish and anger.

    NancyPanya 4/26/10 5:24PM
  • I called several other people before finally finding this number. This number "...special services number, 866-384-4425 ..." worked like a charm. I had someone within a minute and I kept my cool, was friendly with him (when he said "how can I help you?" I didn't blow up on him, I kindly said, "Can you help me find someone knowledgable who is interested in helping me take care of my concern? I've just talked with three people that weren't and didn't)--that helped him be willing to help me.

    comp9 4/22/10 4:11PM
  • What an absolute joke. Good luck finding someone in the US to help with concerns. Make sure you have a translator with you to deal with representatives in India and The Phillipines. Be cautious of scams to get you to pay reinstatement fees for erroneous billing and "flex bucket" accounts. Don't expect any better results from asking to be connected with a supervisor; right when you might think you are making progress to get your issues resolved, you will conveniently be disconnected, then find yourself starting from ground "0" , only to see all of this play out exactly the same way. In the end, you will get better results by talking directly to a wall than you will speaking with a Cricket customer service representative.

    s 4/20/10 5:45PM
  • customer is awful. do not buy a cricket phone. you will be transferred and transferred and NOTHING will be resolved.

    yogi bear 4/20/10 11:55AM
  • When is this company going to be SHUTDOWN... I SAY LETS DO A CLASS ACTION SUIT AGAINST THEM!!! I have never and I mean NEVER been so dissatisfied with any service or product in my 53 years of living on this planet. I will not be renewing my service NEXT week as the system is suggesting after re-instating my service today...and then charging me an additional 43.00 in the process! Cant get to a real person...and NOT going cross town to the only "main" store b/c the authorized MONEY TAKERS everywhere else cant seen to explain to you what is going on??? I am going to post in the BBB and I suggest u all do the same till we SHUT THEM DOWN!!!

    MAD AS HELL! 4/20/10 11:38AM
  • Cricket is the most ridiculous company I've ever had to do business with. The employees are all uneducated, borderline criminal people I've ever met! They they do not even have customer service anymore. The stupid number hangs up on you and tells you to go into one of their ghetto stores where 10 dirty, ignorant people are standing in line while their bebe kids run a muck. DO NOT DO BUSINESS WITH THEM TRUST ME. IT'S NOT WORTH THE EXTRA 20.00 YOU SAVE!

    Ihatecricket 4/18/10 8:12PM
  • Easily the most incompetent company out there. I'm shocked that they are in business

    Anonymous 4/18/10 4:55PM
  • iam not always happpy with everything thats occurring on my account because it seems like customer service takes a back seat to everything.automated service thats in place only puts a bandage on what the real problem is and thats personal service to the customer.we as customers need to hear a human voice rather then have an automated system that fails to meet or needs and concerns.the system thats currently in place only defers the customers issues and wastes the customers valuale time.we need a personal service department with a real person to field are questions&concerns.the current system your department has failed the paying customer.iam entering this as a mirror suggestion that should be taken in consideration in improving customer relations with there clients.

    ibmale 4/18/10 12:42PM
  • cricket is never there when you need them so if you don't pay your bill they do not want to talk to you first then we talk

    theysuck 4/17/10 8:50PM
  • This is the worse wireless internet service that I have ever received. 1st call rep kept telling me to pay my bill on line - did not want to pay on line - she would not let me - went to cricket store and put on my debit card - 2nd call - they told me that my card had expired - answered back with information - they ignored me - went to store again to give another card with information - cricket disconnected me for none payment - called them - said I was suppose to call them and tell them that i did that - Must not have computer access to see that I paid - Again gave them the information - guess what - they billed my credit card for two months - well again this month they said that my card was expired - it does not expire until 3/12 - tried calling - that was my stupid mistake - you can not get a live person on the line.
    I will tell every body that I talk to DO NOT EVER GET CRICKET IF YOU WANT TO BE SANE AGAIN

    Anonymous 4/14/10 1:11PM
  • Stress levels through the roof dealing with Cricket. I have 2 children attending college in the states with these phones. I moved overseas (military) 4 months ago & have tried to change my address with no luck. They have no idea what an APO address is despite all of my credit cards, mail being tied to that address. It's something I need to speak to someone who lives in the States to understand but there are no numbers I can find for this...is there a US number to call?

    Chief 4/12/10 8:11PM
  • Cricket has the worse customer service ever we have paid our services online and they cut us off claiming that they did not receive payment when our bank statement clearly shows the deductions. And then you can't even get someone on the line that speaks proper English!!If you are thinking of getting service with them DON'T!!!!!!!!!Go with pocket lol

    hope1103 4/12/10 4:48AM
  • The worst customer service experience ever. Phone in customer service help is useless as they are always heavily accented and impossible to understand.
    wish we could sue them or get some people fired for being rude and incompetent.
    Local corporate store located on bell road in phoenix, manager has the worst attitude i have ever gotten from a business, EVER!. He has worked here forever so it's obvious his life has gone nowhere and he takes it out on the customers by going on a rude power trip on a daily basis.
    If cricket cared about their customer base they would fire this man immideately. Screwed up my phone once when i went to have a feature checked which suddenly quit working, changed my plan by mistake which made me lose a special priced rate feature which he couldn't reinstate as he no longer had a special "code".
    made my bill increace by 10 dollars a month, I have beeen a customer with them scince 2001 and this is how they treat me.
    Then when i confronted the manager who initially screwed up my plan first he denies culpability (of course) then he purposely screwed up my rate which accounted for three months of overcharging. he, as i said before, is the manager of the store located on 57th and bell rd in phoenix arizona, his name is jose and if you care anything about your customers then please investigate this person as he has left me with no desire to ever enter your cricket store again. Hows that for repeat business. That one person has made me hate going to my phone store... how sad. Thanks for taking the time to read my letter.

    cricket_rhymes_with_stickit 4/6/10 6:59AM
  • I filed a BBB complaint, and an FCC complaint. We should ALL do this and cancel your service. It is not worth it.

    Anonymous 4/5/10 8:07PM
  • They are lying theives and I hope they go out of business soon. NEVER get anything from this company, and make sure your friends/family don't either! They don't have a rating low enough for this company.

    Anonymous 4/5/10 8:03PM
  • Not Happy at all... I pay on line and this is the second time that Crocket has cut off my phone service. On the phone with them now. Not a happy customer at all!

    NOT HAPPY 4/5/10 7:52AM
  • Horrible!!! I tried using the 1800Cricket thing before.. hours later its still unable to locate my acct. I use my "house phone" instead and call, and it finally locates my account. The recording telling me my balance due is 0.00. I know its not.. I keep getting the automated calls on my phone too, and my bill is due the same time every month. After doing all that, I find this number here. (tytytyty!) Yes, someone in India. They charge me an additional 5.00 on my bill for "processing". I was out of my marbles by then, take the damn 5.00 bucks! Just SO angry. Even after I explained that I had been jumping hoops in their automated line for over an hour, she just said "sorry" and charged me the extra money anyway. I hate Cricket. AT&T is not any better either.

    cricketh8ter 4/2/10 11:34AM
  • I bought my 13 year old niece a cricket phone which she loves. I signed up for auto billing directly to my credit card but it appears every other month they somehow forget about that and cut off her phone. Then I have to pay all of these reconnecting fees. Anyone else running into that same problem?

    Im ready to go to the Better Business Bureau!

    Jacqui 4/2/10 7:44AM
  • I have Cricket Broadband, and after I upgraded their connection software, my brower comes up with mycricket.com web page.
    My Browser Home page is still google.com.

    After over an hour of figuring out how to reach a real person (you can't use the menu options anymore, appearently)

    Cricket Tech Support can't fix it, and suggests I call my computer manufacturer.

    Cricket is the worst company I have ever worked with. Their Internet is the cheapest, so I hope I can upgrade providers soon. I just wonder if I will have to go to a store to actually speak to someone.

    displeased_cricket_customer 3/19/10 10:46AM
  • Completely worthless company. Everything is out sourced to some other country (India is my best guess). Locked my online account, automated system would not accept the same card I bought the phone with and they charged me more with the number provided in this link.
    Economy hit me hard. Once was a concrete foreman but now work as a gas station attendant. Can't stand the fact they outsource with so many out of work and use "R-E-S-P-E-C-T" as their slogan. We have none of that. Worst customer service ever besides Comcast cable....

    87wildside 3/18/10 4:15PM
  • Cricket has got to be one of my worst business experience in my life. I started service with Cricket and when I tried to activate the phone it says i am out of the service area and the phone also would not hold a charge for more than a few hours on standby. Long story short, after 10 calls to customer service and 2 visits to the store my phone still had no service and the defective phone was not replaced. When I finally asked them to cancel the service and refund my money since I've had no service since day one, they had the nerve to imply I didn't try hard enough to contact them to get the problem resolved. I had to pay for shipping to send the defective phone back to them for a refund. Every time you call or go to the store to report a problem all they do is put in a ticket or request an escalation. Then when nothing happens and you call to check on the status they put in another escalation. Nothing is ever resolved only more tickets and escalation requests. If you ask for a superviser they put someone on the phone that tells you the same thing as the first rep and offers to put in another escalation. I can't even understand how this company stays in business. This is one of the worst service experience I have ever run into in my life. I will never do business with them if they are the last cel service on earth and encourage everyone to stay far way from Cricket.

    Anonymous 3/16/10 8:56PM
  • Don't purchase Cricket service. This company sucks. The service sucks. The customer service reps do not speak English and they transfer you from one to another. You have to demand a "live person" to help you. I paid my bill on Friday before 8 and the recording indicated that my service would be on in 30 minutes. 30 minutes was Sunday afternoon two days later.

    johnsoncarolinev@aol.com 3/16/10 11:51AM
  • I've been with Cricket for almost 3 years now. Last month their system did not show that I had made a payment and cut off my service. I called customer service to find out what was going on and told them I had a confirmation # for my payment. I was told that I had to get proof from my bank that they had actually released the funds to Cricket. I told them I couldn't call my bank because THEY HAD CUT OFF MY SERVICE and this was my only phone. I'm stuck out in the country, I'm handicapped, can't even call a cab to take me to the bank. I finally decided to try looking on my bank's web site and discovered I could email them, which I did. The next morning, with the information from the email, I called Cricket again and was told that my service would be restored in around 30 min. That was 8:30am. It still wasn't on by 2:00pm. I could no longer get through to a person. When I called the Cricket "store" they said they were sales only and would not handle my problem. I was forced to pay my bill again plus a $10 fee to reinstate service. My bank counseled me to ask for a manager and get them to make a 3-way call during which my bank could tell them they had paid the bill. Customer Service would not do this.

    This is the 2nd problem I've had with cessation of service that had noting to do with non-payment of my bill. Last summer my car broke down. When I tried to call AAA, my phone service had been cut off. I spoke with Tech Support 3 times and they couldn't fix the problem. I had to walk several blocks to my drug store where they know me well enough to take pity on me and let me use their business phone to call for a ride. When I took the phone to the "store" the next day, the young woman on Tech Support fixed the problem within 2 min. and told me any one of the guys on the phone should have been able fix it. It stemmed from a computer data entry error at the server.

    I will probably put up with the bad customer service because I cannot afford long-distance with another carrier and my credit was squashed by my ex-husband, so I'm stuck. I wish I weren't. I would get service with another carrier at the drop of a hat. I will, however, call each and every month to make sure they have credited my payment.

    lizzz55 3/15/10 6:29PM
  • This is horrible. I have been trying to reach a live customer service representative since this morning and I've yet to connect with one. This ridiculous and fraustrating.

    Anonymous 3/15/10 1:29PM
  • I have all the same complaints as everyone except I have the computer wireless. They either do not answer after placing you on hold (call volume is high, call back), or they put you on hold and then hang up. I paid for 2 months last month but they are shutting me off after 1 month. This company is a joke and I advise you do not do business with them. Had I seen these reviews first, I would not be in this position now!!!! CRICKET SUCKS!!!!!!!!!!

    Anonymous 3/11/10 5:40PM
  • I will never do business with Cricket again. I purchased the A600 modem and after rebate the modem is free. My rebate was denied because my service was suspended for non payment. I have automatic bill pay which my order confirmation stated as such. I needed a phone number to submit my rebate and tried calling and emailing with no luck. I was given the runaround, told to call this number, then referred to another number and repeatedly told that they apologize for the screw up but could do nothing about refunding the rebate. I was on the phone over 3 hours getting the runaround. Today I have filed a complaint with the attorney general's office and will contact FCC for internet fraud. The customer service number is automated but it starts with the message that the call might be monitored for training purposes, that's a joke. You never think to research complaints until it happens to you. Now, I research it before I commit to anything. Saves a lot of headaches. From what I've already read, I will probably not get my refund but I will continue to pursue this, this is definite internet fraud.

    nw 3/4/10 11:41PM
  • I have read ALL of these and I can't agree more!!!! You really do get what you pay for with these peeps!! I just called to pay my bill and "some" lady answered and then transfered me over to billin....(waited 15mins) and then it was the same damn lady. She tells me, "NO Ma'am this is the first time we have spoke"....WTF-Ever....This is crazy! And to to comment below me, I hope that you do, do something about it. Good Luck!! ~PeeWee~

    Anonymous 3/4/10 9:30AM
  • i have cricket wireless it is the most horriable company ever.i told them about over charging me. now they are not excepting my payment stating my bank card is being declined. they simply be trying to hide their deception.the customer service people have no more knowledge about the company than I do.

    Odessa Terrell 3/4/10 6:48AM
  • I purchased my phone on 4/2007, never submitted a claim. The Handset Protection Program, is provided as an insurance program; which clearly states,"once the claim is approved, a non-refundable (a. #35, $50. or $85.deductible will apply depending on the device purchased. I addressed this with a Cricket agent (in person) and Diane #3044 (Assurant Solutions)but was told there is not $35., $50 they can only authr. a $85.replacement. Okay I've paid my $5.each month for false advertisment? I am not done with this claim yet... Will pursue and keep you posted.

    I'm not done with you yet! 3/3/10 7:26PM
  • I called to cancel my sons phone service and the rep talked me into reserving the # for $15 a month. Little did I know that the service automatically kicked back in. Cricket has been deducting a monthly phone charge (almost $60) since July. They now owe me over $400.00. I cannot get a hold of Corportate or even get thru the automated system to talk to a rep. The whole thing has been a nightmare. They have been promising me a reimbursement since January 7th but give me the run-a-round when I call. I am very disappointed in the customer service with this company to say the least! Especially in this economy, they should be ashamed!!!!!!!

    Simplybon5 3/2/10 2:18PM
  • this company sucks. Nobody speaks good english. they debited my account twice for a payment and they are doing nothing to refund it. This company needs to be out of business. Absolutly horrible!!!!!!!!!!!

    swilson101 2/26/10 3:25PM
  • I have been a Cricket customer for about 2 years. I have spent untold hours on hold and trying to deal with agents who can barely communicate. The service stinks, but the price is great. You get what you pay for with Cricket. I used to have Sprint, and spent 2 years disputing inaccurate bills, nasty tempered English speaking agents and fighting to get an accurate bill. Customer service is bad, no matter what the company. My $50 monthly bill is still better than $100 with Sprint. Just be prepared to stay on hold, say things at least twice and remember that you get what you pay for.

    Frugal is my middle name 2/23/10 11:33AM
  • cricket has the worst service i have ever seen

    Anonymous 2/22/10 8:31PM
  • I have had cricket phone service for about 3 years and until I wanted to change my plan had no problems and great customer service. On Feb 3, 2010 I called to add two lines to my existing service for a family plan that advertised for $99. I was told first month free on the two new lines. I was told to go into a cricket store and make sure they were added to my existing line as a Family Plan. I go into the store today 2/22/20 well before the free time ended and find out I wasn't signed up for a family plan at all and had to pay $178. Instead of being signed up for family plan they opened a second account! I had to pay $15 to downgrade my existing plan, plus a month of service and $112 for the family plan. I was literally charged twice for the same line!!!!! The girl in the store claimed she was the manager, which I seriously doubt. I called cricket got hung up on by one agent and bamboozled by a second. I asked to speak to a supervisor he put me on hold came back gave a different name and that he was the supervisor. First thing out of his mouth was I had overpaid and should have a credit. Before the conversation was over I owed them. I had no problem letting him know that unhappy customers tell everyone and happy customers refer. Before I go to bed tonight I intend to post on every available site that cricket is a bait and switcher!

    janine67219 2/22/10 6:39PM
  • Stop with the layers of options and no customer service! cheap and affordable but beware the customer service is not there. Made a payment on my account and it never showed it posted to my bank and all of the call centers are in india!WTF

    FreakofNature 2/18/10 8:01AM
  • Worst company i have ever delt with. Had phone only 60 days. The charger wont hook up to phone. Even with insurance they want $50.00 to replace phone. Was told by Greensburg, Pa. Cricket store" they only sell phones and plans". This company is a total joke that as far as coustomer service is concerned. Good bye Cricket and hello Verizon.

    hllh7@aol.com 2/17/10 4:52PM
  • This company sucks!!!! I called to make sure they had a phone that work in my area. Rep advised me that the phone would work no problem. Well once the phones get here guess what, they don't work no single. Spent hours on the phone trying to get answers only to be told that I needed to mail the phones back and that i had to pay shipping to send it. I had to get insurance and confirmation to cover my self, so that they couldn't say they never recieved it. I will never buy a cricket phone again and I advise anyone NOT TO BUY A PHONE FROM COMPANY IF YOU DO NOT WANT A HEADACHE!!!!!

    NIKKIFOSTER 2/17/10 4:50PM
  • Been a Cricket customer for years, but always have problems paying on-line, over the phone and even through a bank account. Their customer service is non existence and it would seem that a growing company would want to improve this service. All it would take is for one of the other communications companies to offer pay-as you-go service to those of us who have poor credit and out they will go. Perhaps it may be to our advantage to convince another companies to do so, since you receive no satisfaction from Cricket, an subsidiary of Leap Communications.

    lynn 2/15/10 5:25AM
  • I bought a refurbished Samsung U430, from Cricket's Online Site. had the service about a month it was ok, had no problems. I upgraded my plan so i could send/receive mms, and mobile web.Well i waited about a day to see if the services would start working, they did not. I called their customer service, about 10 times before someone gave me a logical answer of what was going on. I called once more and this time I was helped by a US call center rep. I explained to him what was going on, so he asked me to take the battery off and give him the numbers in the back of the phone, and guess what! He said that the device i had was not a cricket handset, that it was a phone flashed to cricket, I told him i had bought it from crickets online site. He said he could not help me any further. but he nicely told me what i need it to do to fix this. NOW, why would cricket sell me a flashed phone??? I am amazed a company can be so stupid to do something like this, was told i could not use what i paid for, when it was them that send me a flashed phone!!!I will go to the cricket store and let hell loose on this people!

    David H 2/14/10 4:24PM
  • first, im given to a guy who i can not understand, then what i originally though the 3-5 days to get my phone that ended yesterday in reality i dont get my phone till the 10-15 wtf. im not going to even have a phone even longer. i think ive already been screwed without even knowing it. =( great way to start business with someone.

    angel 2/6/10 1:08PM
  • Worst customer service in Midwest City, OK Store (yakety yak) Paid by debit 2x previously and this ignorant waste of flesh (diana) tried to tell me we've never paid by debit in that store due to policy. First I've ever seen her, so how would she know. Tried to call corporate customer service and got the usual button pushing session only to reach someone who speaks broken English. Avoid Cricket in the OKC area. HORRIBLE reception. This was an authorized dealer store, so I hope the actual Cricket Corp. dumps this location or at a minimum fires Diana.

    Anonymous 2/5/10 7:34PM
  • IT'S SAD I VISIT THE STORE AT 4642 S. DAMEN CHICAGO, IL 60609 TO PURCHASE A NEW PHONE WHICH CRICKET HAVE ON SELL. WHERE ARE GOOD MANAGERS. WHAT DOES CRICKET STAND FOR.HE INFORMED ME WHATEVER PROBLEM OR QUESTIONS YOU HAVE CALLED CRICKET. I ASK IS THIS CRICKET HE SAID KNOW WERE'RE INDENPENT OWNED. MY QUESTION WHY DOES THE NAME OUTSIDE SAY CRICKET AND THEY ONLY SELL CRICKET PHONE ETC. I TOLD HIM I'M REPORTING YOU HE SAID WHATEVER HAVE A NICE DAY. THE SELL PEOPLE IN THE STORE WERE MORE HELPING THAN HIM ESP. ERICA NICE JOB OF HIRING HER BUT AS THE MANAGER NO CUSTOMER SERVICE SKILLS. CUSTOMERS ARE PEOPLE AS WELL. THANK YOU ROSE

    Anonymous 2/5/10 2:46PM
  • The worst customer service I have ever experienced. The store at 67th ave and thomas closes at 7:00. We are in line at 6:30. They make us stand outside the door, and at 7:00 "Edna" the "Manager" locks the door and tells everyone standing outside, sorry, go to another store.

    Personally I will take my business somewhere else and it WILL NOT be Cricket.

    Maria 2/3/10 9:16PM
  • I am being overbilled and have called customer service 7 times, spending 45 minutes on the phone in an infinate voice mail loop. Sent two emails. Went to the store.

    Ok, its cheap and now I know why. How depressing. Not sure why they are advertising for more customers when they do such a bad job keeping the ones who want to stay.

    Staff at store tried to be helpful; I felt sorry for her. She called the phone line with me and we sat there and did the looping voice mail for ten minutes. It was pitiful and sad.

    feeling tricked in dc 2/2/10 6:20PM
  • Cricket is the worst wireless company i ever deal with i brought their phone and they have the nerve to sell me a flash phone which any of the features didnt work on it and i still have to pay a monthly fee than gave me a loaner which is another flash phone and it does the same i call customer rep and they told me to go the store and pick up a new phone and the manager at the store tring to skeam me telling me i have to pay my bill first before he can give me the new phone and my bill isnt do till a week later the stores service was wack they had me waiting over an hour even when i had a supervisor on the phone the manager was reported and 3 days later they telling me the samething is to go back to the store and get a phone the customer service and the rep sucks to me cause they dont know what the heck their doing and the manager that was at the cricket store him and his employees needs to be fired im fed up with this sh-t i feel that these people tring to skeam me and the problem was referred to the coporate office and its been 2 days and they havent contact me yet So forget the new phone im cancelling my account and go through some other phone company Cricket is the worst company i ever went too i advise anyone not to buy their phone cause there not really cricket phones their flash phones Flash phones are used phones other people bring back to their store and i would not referred any of my friends to Cricket!!!

    Anoymous 2/1/10 2:36PM
  • Cricket is the WORST wireless service out there by far! Only reason why they have clientel is because most of us that are with them have challenging credit&most likely can't get service with one of the major companies! I havwe been w/them since 08/06 and it has been pure hell but I have had job losses,layoffs so I'mm yet to build my credit back up!But as soon as I do, it's out of here for Cricket! The phones are too high &then when you go buy that same phone for cheaper,get it flashed they act like they get mad when you call in to have it activated bec it's not their EIN code! What a joke! Oh &talk about the bridge pay! One you set it up, don't have a problem or question before your 7 dys are up& call in,their automated system routes you all around town! They will not take to you until you have paid your balance!lo1 Some bull! It tells you to go into a store. Oh and paying online does nogt post immediately to your acct sweetie,noooooo!! You call that auto line & pay them $5, then you they post ur pymt! It's a joke and laughing about is what has allowed me to maintain as long as I've had to deal w/them Indians,Portugees & whatever else they got working those call centers!lol Oh & location folks should be behind bullet proof glass with the standards they have to uphold because I literally saw a black girl flat foot get her a-- whipped like she stole that customer's $ all because her customer service skills were horrible & she had the nerve to get smart w/a Cricket customer that most likely was already upset having to come into 1 of those stores in the 1st place! I guess once Cricket have to pay to bury one or 2 of their employees because of the practices they hide behind, then they will either shutt down or get better, I do wonder! I guess that's the price we have to pay for bad credit! I challenge Cricket customers to get your credit straight as best &quickly as you can&let's shut them down before someone seriously get hurt over a cell phone or a bill! I'm telling you it's crucial in Memphis,TN!!!! We hate here but it's them or pay as go &that's too much money! You feel me!

    Getting my Credit Straight! 1/27/10 9:48PM
  • Im not to happy whit you company because I had 2 hrs to try to pay my bill by phone no body cant help me they put me on ansers machines I need to talk with the operator

    Anonymous 1/27/10 9:17PM
  • dont ever order a phone online with them as it will never come but they get your money and tell you over and over it will be shipped on a date then when the date comes they tell you another date. I have been waiting for 22 days and I paid for over night

    dutchlv 1/26/10 1:37PM
  • ok, so today i went to the cricket store. my samsung messager (the first one) is totally broke. so i took it in.the girl there gave me a card and said to call it and they would send me a new upgraded version(the samsung messager two) for free. ok, so then i asked if i could like downgrade, cause i definiatly didnt want the same phone, and i thought this cheaper phone was cool, and looked better, and you would totally think you could downgrade for free since an upgrade is free, right!?! WRONG! she said i would have to pay for the wholeee phone! which is $120. what the heck!?! that didnt even make sense to me!! so i went home and instead of calling the number on the card she gave me, i used the website, because on the card it said i could do either one. so i did that, and entered all my stuff for a claim, and at the very end it says it costs $85 for the same exact phone, not even an upgraded version!!! what the heck!! so i just closed out of that. i want to pay like the least possible,so i decided to just buy a phone from ebay, so i went on ebay, and am now currently watching a cell phone on there. funnn.. anyways..i called the actual cricket number on their website, asking if i could use the ebay bought phone once i get it and replace it with my phone, but have the same plan and phone number and account and everything, the guy and phone was kinda quiet for a second and said, i...don't...know...
    OMG!!! seriously!?!! do you guys know anything?!? you can't go ask your manager or something!!? it seriously ticks me off!! god cricket!! so, once i get the ebay phone, which will hopefully be by next week, i'm gonna march in there, show them that i got a phone, and make them add it to my account, and take the other one off, and all that stuff, cause if they tell me they dont know how, UGHH!!! i will switch or something!!! its just really stupid. so yeah, thought i'd share that fun thing that happened today.

    my day sucked with cricket!!! 1/24/10 11:29PM
  • I agree that Cricket has the worst customer service. EVER! I have been with them for years only because of price.
    How dare they call themselves customer service agents. They don't know what they are doing, they do not listen and most of them do not understand the needs of the customers due to the language barriers. First of all, the people handling the phones should speak and understand English. I can't understand them, and they can't understand me.

    I was on the phone with them for hours today being routed and re routed to all the wrong departments only because the corporate stores will NOT answer their phones no matter what! This company has the most inept, unqualified people running it's company. It is just a matter of time when the first class action law suit hits them for lying to their customers among other things. God forbid your phone should break when it is under factory warranty. See how many different stories you can get about what the 45 dollars is for, and how you will get it back.

    I absolutely hate calling cricket and I try to avoid it at all costs.

    tippy 1/21/10 11:59PM
  • I have had cricket for many years(5plus) and paid online and phone was still disconnected. If you pay online the payment is not posted until the next day! That should be posted prominently on their online payment site-it is not posted. If you pay on the phone they post it immediately and charge you an extra $5. CRICKET IS THE ABSOULTE WORST. I AM SWITCHING SERVICES IMMEDIATLY AND POSTING ON EVERY REVIEW SITE I CAN FIND FOR PEOPLE TO NOT CHOOSE CRICKET> Cricket is the worst.

    And to make matters worst, I am being charged a $15 disconnect fee.

    Cricket SUCKS 1/21/10 9:15PM
  • i have been with cricket since day 1 but recently i got my number changed and have been getting calls asking for someone else now they want me to change again and pay for faithful customers it should be free when it is a problem like that

    Anonymous 1/20/10 9:55AM
  • Cricket does have the worse Customer Service in the world!!!! The Customer Service REPS SPEAK ALL FOREIGN LANGUAGES---- Not one person speaks straight ENGLISH----- AND--- that makes it very difficult for lines of communication--- either they just simply do not listen or they just simoly do not understand ENGLISH--- It's one thing to have a second language, but to not even know how to speak CLEARLY in that language makes it so much worse!!!!!!

    CRICKET COMPLAINT CENTER 1/18/10 5:10PM
  • I know don't of any worse experience than trying to resolve an issue with Criket. It doesn't matter what the issue is you still have to go through minutes of promps that take you know where. When you do get a live person, you guessed it, they can't help you. But you know what they love to say, "Is there anything else I can help you with sir." Total BS!

    Criket is no longer the cheapest out there. You can do better and get better!! I just switched to Tmobel and have virtually the same plan for virtualy the same cost. PLEASE DON'T SUPPORT THIS COMPANY!!!

    chris 1/18/10 1:04PM
  • Cricket's internet offer of first month free service is false. I had my service shut down for nonpayment as a result. Why don't the customer service reps respond to questions rather than just hang up on you ? It's about time someone began an investigation into Cricket's practaces as they are goverened by the PUC regulations.

    Anonymous 1/16/10 12:47PM
  • Very disappointing customer service. They do not answer the question about billing and other services they just keep talking about the amount do. I add roaming service to my account early December but called and cancel it in December 23, 2009 they did not remove it from my account called about it again on 12 January 2010 they told me there is nothing document of that call. The person I talk to today was so hard to understand must have been a person from India with and American name very disappointing!!! I gave up looking to change service.

    Anonymous 1/12/10 12:53PM
  • Crickett puts their store representatives in the line of danger from their refusal to deal with you appropriately over the phone. I disconnected the phone and 2 months of services was taken out of my account afterward. I went to the store and was told they could not do anything and I would have to deal with customer services on the phone. After backing my way in to customer services and getting a rep I am told I didn't cancel, they take money out of your bank account in advance of the new cycle. PULL UP, I did not AUTHORIZE that! Bottom line, they are giving me the run a round to get my money back! After going back and fourth, they acknowledge they owe me, have taken the money out of my account , however, I must fax them my bank statement showing the money has been taken out! WTHeck, my bank transactions is none of their business. There record shows they taken the money out! I remove all of the other bank information except for theirs and fax it. Still no money. I call today to be keep on hold, then get through a operator to be placed on hole, then hung up on. After several times of this, 1 rep tell me they credited me 40+ dollars. WWTHFREAK? How are you going to credit to a phone that has been cut off. So they are going to keep money for a phone that is disconnected and they have received money for service in new cycles? Do IZ sound angry enough to go to one of the stores with a pick it. Who wants to join a class action.

    Frustrated! 1/4/10 1:42PM
  • We recently purchased a phone and a "no contract" plan with Cricket and we were very mad, furious even by the way they handled our return. Granted, it is cheap phone service but even just the first day we used it, the phone kept dropping calls, kept losing service, breaking up and when people called us, it didn't even ring or go to voicemail, it just dropped the call. In addition to awful cell phone service, they have the WORST customer service and the WORST return policy. We've had our phone for less than 24 hours and accumulated less than 30 mins on one phone but the other phone had 43 mins on it ONLY because we were trying to contact Cricket customer service in order to port our old numbers. And that call took 14 minutes. If it weren't for that service call, we would be able to return the other phone. We were hoping that since the call was TO CRICKET they would still take back the phone since the overage on the minutes was caused by our efforts to be more satisfied with our Cricket service. But the sales associate we spoke to was very rude and disrespectful. She did not attempt to help us or even pretend like she was concerned. My mother and I are in the Hospitality business, and our employers try to uphold the best customer service through us, the employees. Their lack of concern and overall terrible customer service just shows what kind of company Cricket is. Their commercial is so ironic, since they advertise how they "respect your wallet" and "respect you." By what we have experienced, they do the complete opposite. Just because Cricket is cheaper, doesn't mean the customers deserve horrible customer service. I guess they feel like they don't need to have good customer service since they are always going to have a clientele base (certain people with no social security numbers that are from below the border…ahem…[c‘mon!!! the upgrade comes with unlimited Mexico text!!!]), but with that kind of service, I really hope the company would fail miserably. I don't think they got the memo on how to run a client-based business. We are the consumers! They should do everything they can to make us happy. We don’t deserve to be treated that way! We are the customers and we are ALWAYS RIGHT!

    Anonymous 12/22/09 9:14PM
  • I've purchased one the first cricket broadband ports and I've asked several cricket store if my port was compatiable with the new windows 7 microsoft. I used the windows 7 upgrade advisor and it say that the cricket port I purchased is not compatiable with the software for windows 7. I'm very disappointed with cricket. I purchased something that I can't use.

    onyx 12/22/09 10:22AM
  • the absolute WORST customer service i have ever ever ever experienced! nobody ever answers the phone!!!!! i have been trying for 2 days to get a rep! however, i figured something out, go through broadband! i got a live agent, and i was surprised i didnt think she was overseas, she was VERY respectful, nice and willing to help me! when she told me she was overseas i was amazed! im on hold now, hoping she can fix my issue. the stupid store i bought my modem from didnt explain to me, the whole process of merging my modem to my account, and now i have to get it merged, with a possibility of deactivating it an having to pay the $15 to ractivate it. which i wont. this company is so nickle diming it isnt even funny. its a shame the nickel and diming, and the awful customer service ruins a good plan. the modem does work awesome, i plugged mine in on my vista, downloaded whatever it asked me to and it was all set. it does not play videos on youtube well though or other sites. i now have the samsung messager 11 phone, which i bought off ebay. but the man i spoke with when i changed over from the evoke plan didnt credit my account back, for the data package of $15, and the insurance of $5. so that was still on my bill. so luckily the lady i spoke with is crediting me back all but like .45 for prorated insurance. i was actually on the call while i was typing this and gina was who i spoke with. THE BEST REP EVER!!!! i wish all reps could be like this! she needs to be paid to give training classes! she took care of everything for me, and my modem didnt get deactivated either. this company really needs to get it together and get more reps like gina. so ok im not upset anymore, and honestly love the actual service packages and the quality that i get from my package. im on the $50 package which i get for $45 plus tax, and its perfect. i use 411 ALOT! honestly though, i shouldnt have got the evoke phone with that data package fee, that phone sucked and was over priced, and have the time the internet wouldnt work right. i wish i never woulda sold my hint phone, i loved that one too. but this messager kicks! its the easiest fastest way to text, and it sounds great on the phone, i can hold the phone with my shoulder and talk and people hear me fine, where as with the evoke they couldnt. i wanted to find out about flashing a blackberry, but i forgot to ask gina, and when i called the locations for cricket nobody does it! ugh!

    macawgirl 12/16/09 12:51PM

    • We only display the 750 most recent negative comments.

  • Submit your comment >>
  • I think it's really funny to see all these complaints. People just expect too much from customer service. No, the agents can't be there every step of the way to hold your hand.

    If your mature enough to open your own account, then your mature enough to manage it on your own. I've had Cricket for several years now and have NEVER had any issues to were I needed to call in. Be independent:)!

    Olivia3242 4/25/12 4:14PM
  • I order a phone online, today on: April. 17, 2012..after I ordered they say estimated date on April. 19, 2012. Is this really, when FedEx will delivered the phone I don't answer, will they take my phone to the post office?, or leave it on my porch?

    Anonymous 4/17/12 6:30PM
  • There are only two locations in San Antonio where I've personally experienced enjoyable or awesome service. In Universal City (not the corporate office but the other one on Pat Booker), a gentleman named Chris exceeded my expectations (I was even driving farther just for the better customer service experience). But recently I visited a new location in Kirby, Texas and a woman by the name of Brenda did a great job as well. Those two locations alone changed my view of Cricket and is probably the only reason why I will continue to stay with Cricket.

    Anonymous 4/16/12 6:57PM
  • I called the customer support #800-274-2538 as my phone would not work properly.when I dialed a # it would switch to a recording saying my phone was not authorized at this time-bill had been pd for some time.The rep that I spokewit waspolite and helpful and fixed the problem.

    Anonymous 3/19/12 7:40PM
  • just an FYI about calling Cricket, you will not be able to talk to a live person if your bill is past due, or if you are are on a Bridgepayment (a partial payment that allows you to have another 7 days to pay the balance). If you hear a recording about high call volume and it asks you to call back later or visit the website, DO NOT HANG UP, the system will not disconnect you. Know your PIN #, last 4 of SS#, zip cope and birthdate. it has to match what has been entered into the system. If it was entered wrong, go to a Cricket store, show your ID and have them corret it. If the system asks you to tell it how it can help you--say "disconnect service" and if you are to punch numbers go for the technical support options. By the way, our cs reps speak perfect English, better that you or I, its the dialects that can be hard to understand. In dealing with Cricket it is best to do so in person, find an authorized dealer and calmly and clearly explain the problem. Use that location exclusively, visitng several different locations and making many calls compounds the problem.

    Wichita Cricket Dealer 3/16/12 10:23PM
  • i think this is stupid how can you not reach customer service im able to do it in less than 2 minutes i just think people dont know how to follow istructions thats commom sence

    Anonymous 2/14/12 2:03PM
  • I got a phone 2 weeks ago from Cricket Wireless. Unlike most here... I had a very good experience. Yes... the sales rep was obviously overseas. He was courteous, knowledgeable. The only issue i have had with my phone is the battery life... but come to find out that is centric to the phone itself... and i did not read the specs correctly.. so that is my bad... All in all... everything was setup correctly... and have had no issues at all. I would try online chat before calling though... sounds like the phone # is not all that great to call into... but great experience so far!

    dc88310 1/28/12 8:41PM
  • Yeah I got through to a person pretty darn quick. Pretty sure she was in India, but no matter. I got my answers quick. A good experience.

    Anonymous 1/25/12 5:36PM
  • I had to deal with customer service twice while I was with cricket. Both times they were very helpful.

    anonymous 1/19/12 1:08PM
  • Just had a positive encounter with a real person at 866-384-4425. Don't bother with *611 or 1-800-cricket if you need a live person - doesn't happen. She changed my plan (no cahrge to downgrade) and went over specifics with me. She was capable, personable, helpful, and fast. Cricket's a far cry from perfect, but I've had much worse experiences with AT&T. Good service seems to be the exception rather than the rule and negative comments likewise, so I just wanted to share this. Peace.

    gh 1/17/12 8:57PM
  • I dont see what all the big fuss ia about...
    They have great service in california. Perhaphs it depends where you have your service. Not every cricket associate is terrible.
    Ohh, For all of the poeple out there complaining about cricket probably make cricket feel good to loose YOU.
    Cricket is amazing and that is that.

    Jcd777 1/4/12 11:05AM
  • I got great service. Held for a couple of minuets. Young man didn't know the answer, but he transferred me to a tech and I got my question answered. Took 2 or 3 minuets. Good job Cricket! Thanks

    happydude 12/17/11 4:41PM
  • Good day! i'm a cricket customer for almost 10 years and i dont find any reason to leave cricket all rep that i have talk to are nice and friendly specially Emgee i dont know if thats the correct spelling of her name or M.G ,as far as i remember shes located in philippines where many pacman is ;) shes very helpful she answers all of the question that i have, fix all the issue on my billing. i want to give her commendation but im in a hurry for work.. again thank you for your help i do appreciate it your awesome!

    Andrew 11/23/11 8:32PM
  • Pleasant people to deal with. Always help me fast and efficiently. Hence why I have remained their customer for 7 years. Thank you Cricket. You're awesome!

    maegan 11/23/11 6:33PM
  • As I read through these comments I have to ask whether these are true stories or simply people paid to destroy Cricket Wireless. I have been a Cricket customer since 2010 and have used their customer service several times and whether in the store or my electronic communication, they have been very helpful. However, you need to contact either a actual Cricket store or their CS by email/phone, not a convenience store that sells Cricket.

    As far as billing, some of the comments just don't ring true. The Cricket billing system prevents suprise charges, overages, etc.

    I could not be happier with Cricket except for poor reception in concrete buildings. Other than that, the service works great whether I am in California, Florida, Pennsylvania, Illinois, Kentucky, or the other places I travel.

    If you want the best celluar service, go with Verizon. If you want very good celluar service without paying an arm and a leg, go with Cricket.

    jackstrat 11/11/11 6:52AM
  • Thank you very much.
    I have called this # and received courteous and prompt attention. The 611 # and the # listed on the Cricket websites are USELESS when attempting to contact a LIVE customer service representative.
    I don't know why Cricket makes it ALMOST IMPOSSIBLE for customers to speak with a live person... so many thanks to you my friend for sharing this #

    Anonymous 10/30/11 2:31PM
  • Cricket is not that bad. Ive had it for a couple of months nd the only complain i have is i get the messages late & talking on the phone , i can bearly hear the other person . I like that when i cant pay my bill ,it still lets me text . Even though my bill is now up to $175 , i dont know how that happened , i still think cricket is pretty good . Low prices , you get what u pay for . ^__^

    BEA$T 10/29/11 11:19AM
  • ONLY A PERCENTAGE OF THE CUSTOMERS THAT CRICKET HAVE ARE HAPPY

    THE REASON i BELIEVE IS BECAUSE IT'S CHEAP SERVICE.. YEAH.. THEY'RE CHEAP PRICE BUT ALSO CHEAP SERVICE.
    ONLY PEOPLE WITH LOW SERVICE EXPECTATION ARE USING CRICKET
    THAT'S WHY I QUIT THEIR BI%&N SERVICE.
    RUDE CUSTOMER SERVICE, OVERSEAS REP THAT DONT HAVE ANY IDEA THINGS ARE HANDLE OVER HERE
    AND RETURN POLICY ARE JUST NON-SENSE

    T-MOBILELOVER 10/18/11 2:43PM
  • hi! cricket is the best among the rest...if you dont have enough badget or and its a must for you to have minutes in your phone.. they will provide credit and the customer rep are very friendly..mostly cust service from the philippines

    miggie 8/30/11 12:44PM
  • I BEEN WORKING WITH COMPANY ABOUT 4YEARS 7MONTH.I LOVE THE CHANGE THAT BEEN MADE NEW ACCOUNT MANAGER NEW DISTRICT MANAGER IT VERY POSTIVE PEOPLE ON SQUAD SO THAT WHAT ILOVE ABOUT THIS COMPANY THEY DO CARE ON THE CORPORATE IN ABOUT CUSTOMER SERVICE AND PEOPLE THAT WORK FOR THEM.I JUST REMEMBER WHEN I STARTED WITH COMPANY IT WAS ALL BASCI PHONE NOW WE HAVE SMART PHONE YOU ALL THINGS ARE POSSBILE WITH CRICKET TURN THERE A GAMES AROUND TO THE BEST COMPANY IN TOWN RIGHT NOW CRICKET DOING MOST I BEEN WORKING AND SEEING BLESSSING HAPPEN CRICKET GIVING AWAY SMART PHONE THAT WHAT IM TALKING ABOUT KEEP DOING CRICKET SKY LIMIT. I HERE TO END TO SUPPORT MY COMPANY.BECAUSE YOU BELIEVE IN BEST and I ASK EMPLOYEE YOU DO BEST.

    FAITH HOPE 8/24/11 5:03PM
  • I was speaking with a cricket customer service rep, Derick, from the philippines, and i would have to say he was by far the nifty-est most helpful customer service representative iv'e ever spoken with. After being disconnected from the first rep i was speaking with, he was more than willing to help me with my issues regarding my bill. He helped me take care of my unwanted extra phone line as well as my over the phone payment. I would have to say though cricket does have the occasional customer service "gate-keepers" who seem all too unwilling to help, there are the nifty bunch of reps such as Derick who make the Cricket customer service an easier less-stressful experience :)

    Happy_UnBirthday!! 8/19/11 2:12PM
  • I read some people complaining about practically everything accept themselves? Here are the facts....
    You can always talk to a live person unless that 1 person was talking about how he didnt pay his bill and could not get ahold of a live person. OK first of all PAY YOUR BILL STUPID. The fact that you cant pay your bill on the most affordable cell phone plan out there is your fault. Secondly Cricket even goes as far as if you are having trouble that week and u just had some bad luck, you can set up a bridge pay with them. Meaning, you can pay $17 that day or within 48 hrs and then pay the remainder of ur bill a week later. I dont see why everybody has a problem with paying $55 a month for web,text,long distance, everything. So quit your crying, If anything i were to complain about cricket is the customer service reps could brush up on there english thanks. Chirp Chirp......

    Heirp Dog 8/15/11 5:56PM
  • I so love my samsung muve music phone. it works like an iphone at a lower cost. i can get all the music that i want, whenever and wherever i want it. plus i have unlimited ringback tones, ringtones, calls, texts, mobile web.. i so love cricket! sorry guys, cant say anything bad about the service and the customer service people did help me out A LOT in figuring out my new phone.

    ilovecricket muve 7/30/11 11:35AM
  • GREAT CUSTOMER SERVICE. ESPECIALLY THE ONLINE HELP AND PAYGO. VERY COURTEOUS. DIAL 1800-CRICKET FOR COMPLAINTS AND NOT THE NUMBER LISTED HERE. SOME HAVE ACCENT ISSUES BUT NOT ALL OF 'EM. MANAGERS ARE VERY HELPFUL. PHONES ARE ABOVE AVERAGE. AND VERY CHEAP. THIS COMPANY IS GOOD FOR US WHO HAVE POOR CREDIT SCORES AND HAVE LIMITED BUDGET DUE TO THE RECESSION SINCE THERE'S NO CONTRACT, YOU PAY FOR UNLIMITED SERVICE AND AFFORDABLE PLANS COMPARED TO OTHER SERVICE PROVIDERS HERE. I'M STAYING WITH CRICKET FOREVER. =)

    John Michael Kane 5/6/11 12:01PM
  • i have a cricket phone and it keeps turning off and on when i charge it does it for like a hour jus cuming on nd off

    j.hampton 3/30/11 1:52PM
  • wow, so many ppl complaining here, ok i have cricket, have had it since last year when i lost my job and needed a phone becuse verizon was raping me, i have NEVER HAD EVEN ONE PROBLEM WITH CRICKET, its amazing how many people have had problems, i guess i am lucky, i call customer service, and its odd i know, they help me to the best they can, yes, its in india, BUT YOU GET WHAT YOU PAY FOR!

    charleseherring 3/23/11 9:48PM
  • I have AT&T iphone 4 for my self and using a cricket phone for my real estate business
    Here is comparision

    AT&T
    Phone:Iphone 4
    anytime minutes:1400
    Data :25 for 2 Gb
    Contract :2 Years
    Monthlybill: $109 with tax

    Here is cricket
    Phone:Huwai Accend(Android)
    Anytime minutes:Unlimited
    Data :unlimited
    Contrac:No
    Monthlybill:$61 with tax

    Now if this guy is giving this service for this much I like this ,if you dont pay your bill on time they are turning off service ,think other way if I don't pay at&t they will rip off my credit and everything.To cancel cotract they charge.

    So basically I know they dont have good customer service but I dont care ,the prize I am paying is much better for cricket than at&t
    Also they are improving I am waiting for my contract to finish with at&t.

    kathy 3/23/11 2:53PM
  • I just spoke to a rep at the number above named Victor who was very helpful. He answered all of my questions and handled my issue appropriately and quickly.

    anonymous 3/10/11 6:35PM
  • they where really helfull and friendly i used to have a problem with my phone when texting i could send messages but they refresh my phone and now its working perfectly...Than You Cricket
    Anonymus Chicago , IL

    Anonymous 12/11/10 1:28PM
  • I've had my Cricket phone since 2005 and I have no complaints. I got the plain Jane Kyocera Energi handset and the basic unlimited local service calling plan. I've never had a problem with the phone, the phone service (my area has great coverage) or the billing process. Well there was one tiny glitch the first month.

    I had signed up online for automatic paperless billing. Thirty days later my phone was turned off. I called customer service (which at the time was in the US) and got a wonderful young woman who immediately solved the problem. The auto bill had not yet gone into effect. She took my credit card info and had my phone back on in minutes. No problems since.

    I had one humorous moment with the handset. Last year the battery would no longer hold a charge. I stopped in a Cricket store and asked, "do you sell batteries here?" The clerk said, "yes." When I showed her my aging Kyocera she said, "but not for that." I got a new battery online. Problem solved.

    I only came to this website because I thought I was being double billed. The Bangalorean service rep assured me it was a bank error. He was right. I had looked at my online bank statement during the midnight to one a.m. period when the balances are being recalulated. An hour later it had corrected itself.

    I am suprised by the kind of trouble other people are having especially with the add-on features. My phone doesn't do pictures, text, caller ID, voicemail or long distance. I only have one phone on my account. I suppose I have less to go wrong, but still it's been flawless service for 5 years.

    Happy w/ Cricket 11/25/10 10:21AM
  • The lady who I talked to helped me very much.
    I switched to the 35/month cell plan along with the 3G broadband service.
    Cricket has been very good service although I only use the broadband as back up to my wireless service.
    Thanks for your help, Cricket Rep.
    Jim

    ? 11/3/10 4:22PM
  • This phone # is extremely helpful. Whoever answers has always been able to help me with whatever problem I have had. All cell phone companies have terrible customer service. Not sure where all the Cricket haters are located, but the service in Arizona is great. Phone and internet coverage is outstanding. Very seldom do I drop a call. As far as the bill, you can check for yourself what each individual charge is for online at www.mycricket.com For the money, Cricket is hard to beat. Their Blackberry plan is only $65.00 a month including taxes and fees. T-mobile is $30 more than that.

    Gene N 11/2/10 11:36AM
  • After reading all the horror stories about Cricket customer service I wasn't sure what I was going to get when I called. Customer rep was nice and transfered me to tech quickly. Tech helped directing me with my problem. Both were fluent in English even though you know they were from India or some where else. English was pretty clear yet a bit difficult at times. He guided me through some troubleshooting pretty easily.

    Problem stems from going over the 5G mark and my internet running slow. I upgraded to the 10g plan ($60) yesterday. I upload and download music and videos for my business. Well they reset and it worked for an hour. Had good connection, fast download/upload speed. Then it stopped. Wasn't getting anything over 10kbps and at times the internet wouldn't work at all for a few minutes, then it would work for a min. or two then go back to not working. Back and forth through the whole night with nothing going over 10kbps.

    This is after reformatting my computer, installing and reinstalling Cricket software, etc. Plus I use the connection on two computers and it was the same on both so I know it wasn't the computers issue.

    This morning went to Cricket store and they reset again and come home and internet was doing the same off and on again routine with nothing going over 10kbs. Called the number above, got through and connected fine. Tech ran me through some things.

    At the moment which has been close to an hour of running different pages, checking speed as well as using a torrent server this is what has happened -

    There was only one time the internet seemed to have froze and start up again, I still might have that issue to call them back on. I have had the same issue on IE, Firefox and Chrome. I did have to disconnect and reconnect to the server once and it seems to work fine from there. I have been testing speeds at speedtest.net, a few times the internet didnt hook up but that was before I disconnected and reconnected. Tests are avg and above average. I also have been using a torrent program to test upload and download speeds, so far things are running good.

    But as far as customer service, in-store help has been good but only limited in their knowledge. Customer support on the phone, using the number above mind you, was pretty good as well. Problem seems to be resolved but wont truly know until a full day of being online.

    crm-mag 6/23/10 12:02PM
  • I too have had a very difficult time with their Customer Service. Their 800-Cricket number is the worst customer service ever.
    This number works. I Called. I was transferred to a live person at Cricket Broadband. Spoke to Glen. He did everything right. Listened. Ask me to pay my bill to reactivate. Removed the additional fees for reactivation. I pressed a bit harder since I've been trying to get them to do this for over 3 months. He put me on hold and talked to his super, who authorized a free month of service for my troubles and continued business.
    I had them automatically debit my account monthly, but it seems like they can't get it right, but I am still overall very satisfied with them.
    I love my Cricket Broadband and especially the price.

    Glad 6/11/10 2:17PM
  • an average phone service and a good customer service for a less expensive budget.thats all i can say. I like cricket.

    Meyers 5/27/10 9:54AM
  • All apart form all these negative things the best part is i have never got a chance to contact a customer rep coz my phone after a i bought it two years back its still working fine and there is no issue with that. Enjoy with cricket.

    angelino 5/27/10 9:42AM
  • I have read all the nagative comments written about cricket I agree with those however i would like to inform that cricket has the best rate plans with cheaper rate plans which comman man can access so I would say cricket is doing its best job here in US hope they would increase there services and offer us more services..............I'm happy to use cricket services.

    Amy Gonsalves 5/27/10 9:21AM
  • cricket has the best customer service I have ever seen. Representatives are very friendly and they are very knowledgeable.cricket offers unlimited plans with the cheap rates which is the best part of cricket and representatives from India are the best, they are so helpful. However the ivr SUCKS!!!!!!!!!please do something about that................otherwise cricket is BEST.

    Casey 5/27/10 9:11AM
  • a great job from the customer rep as he fixed the problem where in my phone was ablsolutey dead. But the rep fixed this problem in no time and my phone was workin fine an awesome job from the customer reps and he was speaking very although he was an INDIAN. He was very friendly and he helped me out,but as usual the IVR automated thing frustrates me..

    jackie 5/27/10 9:00AM
  • Hi,

    I would like to let you know a few things about my cricket broadband.It wasnt working for a few days and after a week or so it was escalated then i again called the customer rep again then a rep did a miracle and the cricket modem was working superb and going forward there was no issues with that. thanks to the customer rep but the IVR machine really sucks!!!!!!!!!!!!!!!

    marc butler 5/27/10 8:46AM
  • WOW thank you for this number 1800cricket is the most annoying number I have ever called it would kick out, thank you for this number awesome. They were really nice and solved my problem immediately.

    none 5/24/10 6:11PM
  • Every cellular company has horrible customer service. Always have and probably always will. Thanks to whoever posted this number. Sure made it hassle free. I think the phone call lasted 3 to 4 minutes, including the troubleshooting portion.

    3Kicker Plays 5/11/10 10:17AM
  • Thank you so much. I spent a month calling different numbers and going to the store and could not find anyone to help me. My problem was solved in less than 20 min.

    Thank You So Much
    Sheri

    sheri_017 4/28/10 7:25AM
  • A GREAT HELP!! I had a nice, knowledgeable customer service PERSON in 5 seconds!!

    coxy 4/13/10 12:29PM
  • I had just called them, and I got to someone in less than 10 seconds. Support is great. I had them once before, and had an issue with a phone, and they solved it immediately.

    OakLawnSkywarn 4/5/10 2:57PM
  • I was being charged "roaming" for calls that were NOT roaming calls. I went to the store where I established service in Canyon Lake, Tx. The manager pulled up my acct and agreed with me, but that I would have to drive 15 miles into New Braunfels for credit to be put back on my phone. When I got to the New Braunfel store, Mike Alegria greeted me. He pulled up my acct. and told me that I shouldn't have been charged. His manager was out of the building, so he wrote a note to my acct. and dialed *611 from my phone and I spoke to the rep. She told me she was sorry, but she couldn't credit the money. I asked to speak to her supervisor and I got the same story. "Sorry, but we can't do that." I asked her why I was charged, and she told me that she didn't know, but I would not have a credit put back on my phone. I told her that this was the worst "customer service" I had ever had and that there were plenty of other places to go and that she had just lost a customer. When I hung up, I thanked Mike for his help and was heading out the door. He stopped me and told me that he would see what he could do. I was almost home when he called me and told me that a credit was put back on my account. I was so surprised. Mike really cared and took the extra time to make things right. I very much appreciate all he did. He can't be that old, but he has the right idea about what's the right thing to do. Going in, that's all I was asking Cricket for. Just do the right thing. Thanks so much Mike Alegria, New Braunfels, TX store #7035, for all of your help! Laura Blevins

    Laura 4/2/10 3:01PM
  • I do not get all the neg reviews, I have had Cricket for 3 mo now, great service, coverage everywhere I go, no dropped calls or text (in KC area). No billing issues, I pay my bill online easy as 123. I have the Samsung Messager II phone great features, work great.

    I know of people who have had Cricket for 3 years or more and sing nothing but praise about it, that why I chose them along with price and no contract.

    Info for those neg reviews, first off Cricket does not make the phones, it's not their fault if your phone is of low quality blame the maker not the seller of it.

    And there is a big difference between the dealers who sell Cricket service and actual Cricket owned stores. I use a company store by me, looks like a AT&T or T-Mobile store inside, nice knowledgeable people, great service.

    Too many people want a Lexus at a Kia price, you get what you pay for, at $45 a mo for everything I do not expect the same level of service I would expect at $100 a month with a 2 year contract.

    If you do not like Crickets service then go sign a 2 year contract you can not get out of with someone else and see if their c/s is any better (I been with 2 others, its not). Pay $80, $90, a $100 a month for the other guys and stop complaining (and find out how many bill errors, dropped call and dead zones you get with them. I have friends with T-Mobile, Verizon and AT&T and they complain all the time about those very things).

    Dennis 12/9/09 1:20PM
  • I got the Internet modem free day before yesterday.
    It worked immediately on a computer running XP but not on one running Vista.
    (Vista requires that you choose a network and I didn't know how to do that).
    I called customer support and within fifteen minutes or less the problem was corrected.
    The Internet may be just a bit slower than DSL but if so it's hardly noticable.
    It was refreshing to call customer support and get the treatment I got.

    RD 11/27/09 10:52AM
  • I have had Cricket Service in the Pittsburgh area for a year. I have great phone service. Customer service in the cellular market is bad no matter where you go, cricket seems to be no worse than any other.

    cobra0289 11/23/09 10:28AM
  • I just read through the majority of the comments about Cricket and I'm amazed! My husband and I have been using Cricket since they first came to Houston. My bill has never fluctuated. We paid the same amount every month for two years. We added the broadband internet Dec. of last year and have had no problems with it either. I've always gotten the help I needed from customer service as well. Sorry to hear all the issues other people have had and hope I haven't opened a can of worms for myself.

    dvaughn0306 11/8/09 6:59PM
  • I have had Cricket wireless for about 2 years and I love it! The service is great and don't have any dropped calls like I had from AT&T. The customer service has always been helpful. Even at the stores I don't have any problems. I bought a Palm Treo 700 from somewhere else and they flashed the phone for me! No ploblems at all! (My previous phone was a Motorola Q.) I would recommend Cricket to anyone here in the Pasadena Texas area.

    Pink_Angel_N_Tx 10/14/09 6:46PM
  • Submit your comment >>
  • I worked there for 2 days October 1st and October 2nd. I was never paid for my two days. I gave them three and a half months to allow them to send me my check by mail as promised by Raj. It never showed. I went up to Cricket Wireless today and asked for it Raj was called to inform him that I was present at the store for my check. Raj proceeded to tell Amy the manager that I was not to receive one because "my paperwork was never turned in." That Is Morally Wrong, I deserve to be paid for my two days of hard work. Please answer back to me ASAP. Thanks!

    Anonymous 1/19/12 5:21PM

  • HELLO EVERYBODY. IM JUDY I WORK IN A CRICKET STORE IN LAS VEGAS. WE REALLY DO OUR BEST IN RESOLVING OUR CUSTOMER'S PROBLEMS. REALLY PEOPLE WHO SAY THAT ALL CRICKET IS BAD ARE TRUELY IGNORANT. WE TAKE THE TIME TO TRY TO HELP EVERYONE THE BEST WE CAN, IF YOU ARE NOT SATISFIED THAT IS ALL YOU NOT US. LOVE THE POSITIVE COMMENTS THOUGH, A LITTLE SARCASTIC, BUT ITS FINE.

    Anonymous 11/4/11 4:47PM

  • HI guys m Andy a cricket rep from India just read all the bad as well as good comments...just wanted to let u kw guys v r here to help u n trust me we do our best....v r awake over night just to help u...n let me inform u that v r trained in such a way that v can give a support over the call from anywer so dnt imagine that only if v r in ur country v can help...

    Andy 9/23/11 1:39PM

  • Cricket Customer Service hours of operations are:

    Care: Monday-Sunday 6 AM to 11PM MST

    NDCC: Monday-Sunday 7 AM to 11 PM MST

    Porting: Monday-Sunday 6 AM to 11 PM MST

    cricket.customer.care.from.india 9/19/11 5:51PM

  • Greetings,

    My name is Ryan and I work on behalf of Cricket Wireless. We appreciate the feedback and respect our current and past customers comments regarding their experience with our customer service phone operators and various services. We are always happy to assist our customers the best to our ability. As we are not able to reply directly to each individuals' comment on CustomerServiceBoard.com, we invite everyone who may have comments, questions and/or concerns regarding their accounts, experiences and more with us on our Facebook page, where we are always able to communicate directly with our customers to better assist you and investigate claims.

    Please visit www.facebook.com/cricketwireless

    Best,
    Ryan on behalf of Cricket Wireless

    Ryan from Cricket 1/21/11 9:15AM

  • I am a customer service rep of Cricket, i read some of your comments. I know that some of you called in cause you are having problems with the service, but you know what guys, we really do our best to help you with your issues. And just to share, most of our callers are nice.American's are nice! :)

    The Best Value in Wireless 12/29/10 10:41AM

  • WOW!! This is crazy lol i work for cricket in arizona since 2 years ago and honestly you guys are right cricket sometimes get over board with S***!! OOOh and i just want to let people know that NOT ALL REPS FROM CRICKET ARE RUDE THEY ARE SOME REPS THAT ACTUALLY LIKE TO HELP CUSTOMERS AND BE HONEST AND TELL THEM WHATS BETTER FOR THEM!!!! and if you live here in phoenix az 85035 come to my locationsand i promise you something that im going to try all my best to help you out if you having problems with your phone etc!!!!!

    Crciket Rep 12/27/10 12:41PM

  • this is david cricket broadband costumer service rep i know how people fell about cricket but please be patient our company
    its growing and sometimes we can assist people like they deserve becouse were to busy we ara under strees all day and we have to deal sometimes with angry costumers but sorry for any damages to our costumers feelings in behalf of cricket and next time u
    call please nicaragua its the best costumer service ever this is where im at

    Anonymous 4/27/10 8:21PM

  • Just got laid off from a US Call Center. All US call centers are being transfer off shore. Root problem is the computer systems. Customers call in, but there is no way we solve most of their problems because either the system won't let us, it is too impossible to make a change, or the system is down. The main system is a non-multitasking system known as CID. This coldfusion app is extremely slow. Customers have to wait minutes while we try frantically to make simple changes to their accounts.

    Fees abound. Add something, that's a 10 install fee (unannounced). Downgrade? That's 15. Swap out phones, that's 15. Seriously a change in a database is worth $15? Phone doesn't work after you do a change? Want to change back? No way, batching computer system can't do it. Made a payment with cash at one of our payment locations? Could take up to 48 hrs to show up on the account. System down? Internet off line for phones? No official indication.

    The system is set up for failure. Don't blame the agents, they are under enormous stress with their jobs on the line.

    Cricket worked so hard to provide service, phones, towers, the computers that support all that at such a good price. It is just said to see the lack of investment in the basic customer service.

    Anonymous 8/31/09 10:21AM



  Share With Others  
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  Comparisons  
Check out these popular comparisons of Cricket Wireless customer service versus other companies:
Cricket Wireless vs. Boost Mobile
Cricket Wireless vs. Clear
Cricket Wireless vs. Metro PCS
Cricket Wireless vs. Simple Mobile
Cricket Wireless vs. Sprint - Nextel
Cricket Wireless vs. Straight Talk
Cricket Wireless vs. T-Mobile
Cricket Wireless vs. Virgin Mobile
  Company Replies  
Authorized representatives of Cricket Wireless can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

  Contact Information  
Customer Service
866-384-4425
Cricket Wireless customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Cricket Wireless customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Cricket Wireless questions from HelpOwl.com.

Receive immediate support for Cricket Wireless at HelpOwl.com
  Reviews & Ratings  
View thousands of Cricket Wireless user reviews and customer ratings available at ReviewOwl.com.

Cricket Wireless reviews and ratings at ReviewOwl.com
  Boycott Company  
View all boycotts of Cricket Wireless and join a boycott today!. You can also organize your own Cricket Wireless boycott with many tools for promoting and managing the boycott.

Boycott Cricket Wireless today at BoycottOwl.com
  Company News  
Sitel to Provide Bilingual Contact Center Support for Cricket's ...
(Close-Up Media via COMTEX) -- Sitel, a global business process outsourcing (BPO) provider, announced that Cricket Wireless has selected Sitel to provide bilingual customer care and technical support. Sitel's associates will take in-bound ...
Dialing into less costly wireless: MetroPCS and Cricket Wireless ...
Without contracts and termination fees, they say, they have learned the necessity of good value and customer service. "We essentially have to earn our customers' business every month," said Cricket spokesman Gregory Lund. "They can walk away anytime ...
B2B Soft Showcasing Wireless Standard at the Upcoming Cricket Wireless ...
An area for dealer focus has been increasing customer retention and customer loyalty through an improved and enhanced customer service experience. Wireless Standard has been helping dealers get a leg up by streamlining store operations for more ...