Cricket Wireless Customer Service

User Reviews, Ratings and Comments

Cricket Wireless customer service is ranked #686 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.06 out of a possible 200 based upon 1521 ratings. This score rates Cricket Wireless customer service and customer support as Terrible.

NEGATIVE Comments

1,438 Negative Comments out of 1,521 Total Comments is 94.54%.

POSITIVE Comments

83 Positive Comments out of 1,521 Total Comments is 5.46%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Cricket Wireless

    Customer Service Scoreboard

    • 27.06 Overall Rating
      (out of 200 possible)
    • 1,438 negative comments (94.54%)
    • 83 positive comments (5.46%)
    • 14 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 2.0 Reachability
    • 1.7 Cancellation
    • 3.1 Friendliness
    • 2.3 Product Knowledge

Add your review!

Posted by David


I thought that I had lost my charger went into a cricket store paid 45$ for a new 1(way to expensive) then I found my old charger tried to return the new charger and they refused never again will I buy anything extra from cricket

Posted by Anonymous


I just want to express my disappointment in how you treat loyal customers. I've been with Cricket for years. I would like to get an Iohone 12. Your price for me is $299. And $99. for new customers. I understand this is a promotion to get new customers BUT I think charging a loyal user $200 more is insulting. Where are deals for existing customers?

Reconsidering my carrier. Thanks for reading this.

Posted by The people


Cricket owed me a refund of 60 dollar plan. I tried calling for three days, and I was on hold for hours. I had an ear piece at work doing this. During my 3 days with cricket and my 8 to ten hours work I was passed around and disconnected so many times I lost countI gave up.This is not only a reflection on Cricket wireless,but the parent company of At&T. They clearly are about many and don't care about customers. Instead of bonus and TV ads , should invest money in customer service.

Posted by Dora


I'm on the government assistance plan. I'm only supposed to pay $36.00. I tried to pay my bill yesterday and it said I owed $71.00+$5.00, making it $76.00. I've never paid $76.00, even before I got on the plan. Cricket Wireless has definitely dropped the ball.

Posted by Naiomi


Very unprofessional work place in Aiken, Augusta and North Augusta starting with the district manager, no respect towards her employees only the preferred once, always causing drama between her employees, taking advantage of her position to humiliate and mistreat some employees and more.

Posted by Cricketclownspotter


I am saddened by the fact that the only customer service rep I am able to talk to is someone who does not speak English very well therefore causing a huge language barrier between what um saying and what is being heard. With that said I'm disgusted that at this very moment I don't have phone service because Cricket chooses to withhold 40 of my hard earned dollars over a sim kit and service I never received. However when I confront the issue yet again to yet another English challenged individual I am talked at as if I'm the one who doesn't know where my money is cause they paid it and I might talk to my bank because clearly it was returned.. No it wasnt and it not slow. The rep tried to tell me that I was paid my 40 bucks already that's why I only paid 10 bucks the month past...The math wasnt mathing and when i asked to speak to a supervisor im put on hokd then hung up on. I still have no phone because until cricket gets their people together I'm not giving another dime

Posted by Kirsten


Cricket wireless sucks they allowed someone to access my account, change my security pin and remove a phone line with out my permission. The guy in the store was absolutely no help tried to say that couldn't do that but yet it was obvious they did I received texts saying they they did.... and the guy described the person to a t that he helped access my account and remove her phone line...

Posted by Anonymous


Brainerd cricket is a complete joke, my friend went into the store a hour and a half ago. Wtf kind of a business is this? Really? Time is money and I don't appreciate my time wasted! This place should just shut down if this is how they run their business

Posted by Mskully


Someone fraudulently stole my cell number. They hacked my account and had it ported out. Cricket Wireless was worthless in helping. I was initially told I'd have it back the next day...then, within two days. Then I was told it was a 3-4 day process. After 4 days, I was told it could take up to 2 WEEKS! Meanwhile the only information they could provide was that they were "working on it." Every time I called in (over 10 times in those 4 days) I waited on hold for up to 30 minutes only to be told nothing. They wouldn't let me speak to the other department. Meanwhile the hackers were using my # to commit all kinds of financial fraud.

Posted by 0


I took a friend to one of the stores here in Federal Way Washington about 6:59 so about right when they were going to close she had paid her bill of the $18 a night before and she went to the guy at the counter and told the guy hey my phone still not on he goes well you're lying is suspended so I go and take my receipt that I paid for her phone to be turned back on and try to show it to him and he goes I'm not even looking at that I'm going by this she goes you're not going to help me and he says no well she kind of got an attitude we both walk out we get in my car and I pick up my phone to call somebody and I'm on the phone with my mom and she's in the passenger side he comes after closes up the shop he comes out to his car to put something in his car and he goes I think they're going to break into the store so he called the cops on us he gave him my license plate number all because she got a little bit of an attitude with him because he wouldn't help her and because I was sitting on my phone in my car he called the cops and said we were going to break into the store I I don't know the employee's name but I do know that he works Tuesday night around closing and he is the black guy with a little bit of gray in his beard that is who it is

Posted by Ronda


They basically don't have customer support. The app is useless. The chat feature is a robot with pre-recorded responses that are not helpful at all. The first agent I called at the 800 number hung up on me. And the next one told me I was basically out of luck. I could not change my phone number, so I tried to terminate my service. Guess what? They would not terminate my service. I have to wait until my service is due for payment and not pay.

Posted by Shawn


I recently left at&t july 18. I still can not receive phone calls in. I can call out, text, receive texts, but can not receive calls on. Ive called customer service 6 times. Hung up on twice, been told by Arnel and Omar they would call right back, never received any phone calls. I'm wure they are paid on volume of calls and aren't interested in solving my problem. All I wanted to do was get away from at&t, now not having a phone is costing my b7siness $1000s a day. Thanks for nothing cricket.

Posted by Trin A


The costumer service representatives are extremely rude and unprofessional. I took me calling three times to find a decent person to actually help me with my problem because the first two had absolutely disgusting attitudes. Please hire better people because that is ridiculous how they are treating paying costumers. SMH

Posted by sher


Came to purchase a new phone. Staff explained options and I chose an upgrade. When this phone was brought out to set up on my account, the staff found that the phone was not working properly. He tried several different things but was unable to get it to work properly. He suggested I choose another phone and contacted Cricket on the phone to help. The phone I chose was $103 less than the phone I had originally chosen but did NOT receive due to no fault of my own or this staff person. When I contacted the district manager Jessica,, I received no answer for 4 days. When I finally called in and spoke to another staff person at this office, I was told I could not get my upgrade fee of $25 (plus tax) refunded to me. They asked me to call the worker and ask him to paay me the money out of his pocket!!! What???? This is beyond unethical...because their phone was defective and UNAVAILABLE for me to purchase....I still have to pay for an upgrade fee for a phone that I didnt get? Or else the poor guy who was working alone with a dozen customers waiting for service is penalized....all because he was honest and wouldnt sell me a defective phone!!! I am a loyal 10 year plus Cricket customer and this is how Im treated over $25. It is no wonder they cant get anyone to work in their stores...what a way to treat an employee who was only doing his best to give good customer service. This review will be going on as many sites as possible, as I think its important for people to know how Cricket treats their loyal customers and employees! I am beyond angry!

Posted by Rob


I lost my phone I had my number suspended so no one would use my phone I went to get a new phone and cricket said I could not activate my new unless my wife was there because it's under her name at the end of the day I don't have time for this so I went to Metro PSC got a new phone new service NOW Cricket will not release my old number until I pay to have it reactivated so they want me to pay to reactivate my service with them to transfer my number to my new service provider now I have to change EVERYTHING because cricket is holding my old number hostage

Posted by Anonymous


I have been a customer with cricket for more than 10 years! I've called to complain on their service where I live and the problem has yet to be resolved. Very quick to take payment, and or disconnect or charge fees. But they can't make their cell towers work better. I'm paying for service to stare at a phone that don't work, not even half the time!! And when u finally reach a customer service rep, it's all the same troubleshooting.

Posted by Anonymous


I Want To Know Why On The Website It Says "we Will Debit Your Account On This Date" And It Really Means We Will Be Debiting It 2days Before That? In All The Companies I Have Auto Pay Set Up For They Debit Your Card/account On That Date You Show!!! Never In My 52 Yearshave I Had A Company Lie On A Website&justify Their Actions By Saying Its How We Do It!if The Auto Pay Date Is Actually The Date If The Billing Cycle Then That Whag It Should Say! Not "we Will Be Debiting Your Account On This Date" That Is A Disgrace &cricket Should Be Held Accountable&i Will Be Bringing This To A Lawyer As Well As The Better Business Bureaus As A False Statement To Cause Customers To Get Their Phones Shut Off So You Can Charge A Bunch Of Late Fees!!i Am Going To Become Your Worst Nightmare If I Dont Receive My Money Back For You Guys Shutting My Phone Off!! Trust Me I Will Blast This All Over Fir Your Dishonest Wording That In Turn Takes Money From Hard Working People! I Would Advise You To Change The Wording On
The App Because You Are Going To Be Paying A Huge Lawsuit For This! Cricket App Is Continuously Not Working&i Spent 2days Trying To Pay My Bill But App Was Not Working Only To Get A Message Saying I Was Removed From Autorefill&then To Have My Phone Shut Off Then Have To Pay All The Fees To Turn It On!! After The Store Clerk Said Use The App To Save The $4!!you Are A Crooked Company&times Up!!!

Posted by Twina77


Very unfortunate experience with cricket wireless wr have been loyal customers for almost 5 years never upgraded our phone when mine quit working yesterday I went to a cricket wireless store to upgrade and was told it would cost well over $100 and that was for the cheapest phone they offer yet a new customer can get a iPhone 14 for $0 what a slap in the face the girl working there had zero interest in helping me I left Cricket wireless yesterday and went to a new carrier don't waste your hard earned money

Posted by Anonymous


Cricket needs to be investigated.. I missed my payment by a few hours they'd already taken 30 for Bridgepay then cuts my phone off and made me pay the full amount again they are robbing us of our money!!!!!!

Posted by Anonymous


Texas Deceptive Trade Practice Act.
I have been paying for a service of 60.00 monthly but I cant recve emails browse, log in to websites.
I want 4 years of service refunded back to me.
Lets shut cricket down here in Texas

Posted by Anonymous


Cricket your customer service is very poor and this new phone does not pickup as well as consumer cellular.I paid for this phone on a Wednesday and had to drive one hour back to cricket 5 days later and it took over 3 hrs to get it working. It is the only way I have call for help Ilive alone CAN YOU HELP or do I need to cancel my service???

Posted by Anonymous


Disaster costumer service

Posted by Anonymous


They just suck and don't care

Posted by Pity ful


I have been with Cricket wireless over 3 Years, and was having trouble with my Phone...I reported the trouble and ask cricket can I get a credit for the time I wasn't able to Use my phone....THEY HUNG UP IN MY FACE...
CRICKET CUSTOMER SERVICE WAS VERY FRIENDLY UNTIL I ASKED FOR A CREDIT ON MY SERVICE BC I WASN'T ABLE TO USE MY SERVICE....DROP THIS COMPANY...I WILL... IMMEDIATELY ??

Posted by Cricket West Mason frontage road


We went to a cricket store in green bay wi. on the frontage road and the person who was helping behind the counter was rude. We said hi to her when we walked in. She says im with a customer right now. The customer came out of the bathroom as we had stood there for 5 min.another customer comes in ..i moved closer to the counter and stood there 10 more min. As we stood there waiting the worker looks at the customer behind us " what could she help her with" WOW.. LIKE I AND MY MAN WERENT NEEDING HELP!!

Add your review!

Posted by Alex Diaz


I went into the airline Tidwell store right at closing and the store manager Alex Diaz took very good care of me and in a professional manner you need more associates like him with great customer service because not everyone has that he truly deserves to be recognized

Posted by Jesus is Lord


I called CRICKET today and Amgad was absolutely amazing. He help me so greatly with everything I needed and my bill got cut and I was able to get 2 months free . I love Cricket. I hope that give Amgad a raise.

Posted by Chardan


Amazing thanks

Posted by Jd


Have been a cricket customer for over7 yrs have never had an issue
Happy with the service

Posted by Higgin33


I called cricket customer service and I spoke with JA, she was extremely helpful and went above and beyond anything I asked for to make my experience better. She looked at my account, listened to my concerns, and gave genuine thought into her advice for me. She made sure I was satisfied with my decisions. Also, she was very knowledgeable about the company!! She is a true asset to your company!
I also forgot to ask her name,and had to go online to figure it out, i chatted with LM, and again I had a great experience. She was very helpful, and a pleasure to work with! She tracked down my phone call and provided the information I needed immediately!!!
These two ladies are the reason I will continue to support and subscribe with Cricket!

Posted by Anonymous


The best employee y'all have in Tuscaloosa ,AL is Aric.

Posted by Anonymous


yesterfay I visited a Cricket store on Alex-Bell Rd in Centerville Ohio & Teresa helped with setting up new service on my husbands phone... Not only was she very knowledgeable but she also made the whole experience very pleasant:).. I will definitely return to that location again to do business.

Posted by Minmin


Greetings from the Philippines!

Hi, my name is Min. I work as a customer service representative for Cricket Wireless. Starting june 3rd we've been receiving massive calls about network outage and its been a nightmare. 99.9% of the calla are mad and irate customers yelling and cursing us which is understandable but please do understand that we're only humans in customer service and there is nothing we can do to fix the network. Were also surprised because we were not warned about this outage. I dont understand why most comments are bad about customer service, most of the agents i work with are very nice and friendly. Anyway, the network outage has been fixed today! And FYI we dont give free month of service because of this. Please understand that we also have limited access on the system :)

Posted by Anonymous


Holy crap they changed their payment methods the automated system is so so so easy to use now thank you Cricket

Posted by Happy Cricket customer


I have used Cricket in Wisconsin for about 18 months now and referred 15 other satisfied Cricket customers from 4 other states. After paying tens of thousands to US CELLULAR during about 20 years prior, I am sorry I didn't change to Cricket many years earlier! Could have saved thousands of dollars! My Cricket SMART PHONE service works great at home and while traveling in USA and I couldn't be happier with the cost savings each month besides! I didn't have any trouble on very few times I have called customer service and almost no wait time either. Very happy. Can't beat it if you ask me. No dropped calls, internet works great and text and pictures very efficient!!

Posted by Anonymous


We just contacted support to get an email problem fixed. Answered immediately and fixed the problem in minutes. Polite, knowledgeable, perfect. Sorry for all the bad experiences posted here, but there are some excellent ones, also

Posted by Jared


I wanted to move from Straight Talk to Cricket. I was frustrated that there was not a Cricket store in my area. I connected with Billy M. at Cricket Zendesk through email/Facebook. He took me under his wing and helped me through getting a SIM for my unlocked phone and getting my account set up on his end. He was with me through the whole process. I get all bars of service in my area whereas Straight Talk only has 50% service bars. Thank you Cricket and Billy M. for your help and patience!

Posted by QUICKO


why does my ZTE phone display message: Sorry ,could not send all your messages ... 1 message sent failed ...

Posted by keshia.burley


I have been a cricket customer quite some years now their service was okay until they merge over with AT&T now I'm having difficulties with the area coverage and Internet services.

Posted by Anonymous


I have had nothing but great service.
I also love no contract

Posted by Anonymous


I have been a cricket customer for more than 10yrs. I wasn't aware of all the hidden fees, until I made a bridge payment. Cricket is using the towers of AT&T and there is no pamphlets in service centers regarding this fees or charges.

Posted by Jason a human


You know I read a lot of these bad reviews. Just like when I went to virgin mobile then to boost and now cricket. I found that I've been in two cricket stores. My first was getting my new phone and porting from boost. In about 3 hours the port was complete. Service is way better. The CSR people in dealt with on both occasion s were very friendly and helpful. Heck even the customers were great answering questions. The consensus I got was pay your bill on time and you'll not have any issues. Any issues just go to the store and they will take care of you. Im happy with the service.
I found the entire process quite simple to switch and add money to my account.

Posted by Brandi


I love cricket, awesome service, great prices,friendly people my experience was at the grove street store in Fayetteville

Posted by Kim K


I just switched from Virgin Mobile to Cricket for (hopefully) better coverage in IL and northern CA. Set-up and porting my number over couldn't have been easier. I then quickly signed up for auto pay to save $5/mo. I didn't see the discount in 'my account' so I started an online chat. Got a representative immediately who helped me. I know it's early in the game but so far I'm impressed with Cricket!

Posted by tommi_crikcet


Hi my name is Tommi I am an advocate from cricket in Montclair California. I was so sad to read all the negative reviews about customer service and inconveniences quite a few of you have experienced and I feel prompted to help you the best I can. I would like to make it easier to get the best help possible to all of you so here is my email it is please feel free to ask me any questions as soon as I am at work ill try and help you to the best of my ability. I do believe in this company after all it was first created by a series of surveys that asked customers what they wanted in a cell phone service. I hope I can be a help to you and if you live near by Montclair California please feel free to stop In. we're located on central and palo verde right off the 10 freeway. -tommi cricket wireless Montclair California.

Posted by Anonymous


We are a new customer with cricket @ Middlesex shopping center in Essex Maryland 21221. Everyone is so quick to call or write a letter when their unhappy. We wanted to take a minute to say that your store manager Debra Schwartz was very helpful, polite, knowledgeable & crasmatic that she deserves an ATTA GIRL. Very happy & satisfied new customers. Robert & Maria.

Posted by Cricket Rocks


I think Cricket Wireless is excellent. Not only do they have the best rates around their customer service cannot be beat. I used to be an AT&T Wireless customer and there is no comparison, even though I know Cricket is owned by AT&T. I am not very smart phone literate, so I have visited my local Cricket store on several occasions to seek help and ask questions. They consistently provide expert service at no cost, which has helped me immensely. I highly recommend Cricket Wireless!

Posted by Alex


Just got off call with another customer service rep, his name is Dan, good guy, helped me to resolve the situation and reactivated the service. I guess, if you call Cricket, you ask for him. And I hope never to have such problem again.

Posted by larry


I recently joined Cricket and wanted to let you know that the manager at your store in Schererville,in. by the name of Vicky did an outstanding job with explaining and helping me choose the right plan and cell phone for my needs.

Posted by ex cust serv rep


thanks for people on the job who know what they are doing . I just spoke with JOVIE from corporate who resolved my problem!!!!

Submit your comment

Posted by Anonymous


There is an outage of service in Tacoma ,WA. I drive for UBER so because I have your service it is a Friday night...busiest night of the week and I can't work? How am I supposed to make up for that?

Posted by ItsJustMe


WOW! Read these employee comments. A couple of the American ones way down below are the only ones who fess up "Yeah, some of us are rude" and try to smooth things over.

But what's up with the rep below calling customers IGNORANT for being frustrated? The way you win people over to your side is to make them understand you WANT to help them and you're TRYING to help them, LISTENING to them and acknowledging you are having difficulty because it's the company doing it, not you.

You win people over by being part of the US of USvsTHEM and not automatically being on opposite teams.

Customer: "Yell! Rant! Frustrated!"
CSR: "This isnt' the first time you've encountered this, is it? It seems like you've been through this before..."
Customer: "RIGHT! I am SICK of having to explain again and again..."
CSR: "I don't blame you. That happened to me last week when I tried calling the [whatever place]. It took me forever. But I will do my best to stop this from happening to you."
Customer: "OK, I'm just so mad!" (customer feeling a little promising, but still pressurized...)
CSR: "Understandable.... " (let's the customer come down from steaming while helping)

See how that works? I mean you guys are blaming the customers. THEY PAY YOUR SALARY and you are calling them ignorant, demanding they understand your work day (the COMPANY is doing that to you, not the customer) and advising them they not call if it's not important... to YOU.

This Employee section has done far more against the company than it helped. Though I appreciate the Americans from a couple years ago down way below who actually tried.

Posted by Cricket agent


.If you have a little piece of mercy in your heart, you won't make your call endure more than 6 minutes and you won't call for unworthy things. I just saw one of my CO-AGENTS crying because some imbecile customer was yelling to her like the nasty dog She is. Don't be that terrible way. Most of us are just 17, 18, 19 years old only. It could be your son, your daughter... don't do it, please. Don't be racist either, you don't know how much efforth and willpower it is needed to do this job. It seems easy, but it's the hardest many teenagers could ever have.
We deal with real problems... all of the day; problems that have to be solved before the call ends. And I'm sure we will. We're only asking for a lil bit of patience, comprehension and a tiny smile - I can asure you we can feel it even when we can not see it by the phone.

Thank you.

Cricket Agent from the Philippines

Posted by Cricket Agent


If you have a little piece of mercy in your heart, you won't make your call endure more than 6 minutes and you won't call for unworthy things. I just saw one of my CO-AGENTS crying because some imbecile customer was yelling to her like the nasty dog She is. Don't be that terrible way. Most of us are just 17, 18, 19 years old only. It could be your son, your daughter... don't do it, please. Don't be racist either, you don't know how much efforth and willpower it is needed to do this job. It seems easy, but it's the hardest many teenagers could ever have.
We deal with real problems... all of the day; problems that have to be solved before the call ends. And I'm sure we will. We're only asking for a lil bit of patience, comprehension and a tiny smile - I can asure you we can feel it even when we can not see it by the phone.

Thank you.

Cricket Agent from the Philippines

Posted by kate


Hi this is Kate a CSR (Billing Dept.) from Philippines, just read the negative/positive comments and I really do appreciate the feedback. I’ve been with Cricket for like 3 months and it’s a hell; I’m really stressed every single day. I’m receiving 70 calls and more every day, 99%of them are irate.


I would just like you to know that We, CSR’s are TRYING TO HELP YOU. WE ALWAYS DO, (AS MUCH AS WE CAN), it’s just so happen that not all problems can be resolve right away over the phone. Our hands are tied because we are using a system, if ever the system will not let us to that and this w/out making any payment then it’s a NO. If ever we can’t fix your problem don’t blame us; you still have another option we have stores, Cricket Corporate Store (main store) and Cricket Dealer Store, most of the stores are open 7 days a week, you can go and visit the nearest one in your location and ask for help.


Upon checking the comments below Customers are complaining about the language? We’re not born in America so it’s already given that there might be some language barrier because the way YOU say it is different from the way WE pronounce it. And with regards to Refund/Replacement /Text promo’s and any other issues Cricket has TERMS AND CONDITIONS, before you guys signed-up to cricket the TERMS AND CONDITIONS are already there, you can check it on our website http://www.mycricket.com/support/important-legal-links.

Posted by Anonymous


I worked there for 2 days October 1st and October 2nd. I was never paid for my two days. I gave them three and a half months to allow them to send me my check by mail as promised by Raj. It never showed. I went up to Cricket Wireless today and asked for it Raj was called to inform him that I was present at the store for my check. Raj proceeded to tell Amy the manager that I was not to receive one because "my paperwork was never turned in." That Is Morally Wrong, I deserve to be paid for my two days of hard work. Please answer back to me ASAP. Thanks!

Posted by Anonymous


HELLO EVERYBODY. IM JUDY I WORK IN A CRICKET STORE IN LAS VEGAS. WE REALLY DO OUR BEST IN RESOLVING OUR CUSTOMER'S PROBLEMS. REALLY PEOPLE WHO SAY THAT ALL CRICKET IS BAD ARE TRUELY IGNORANT. WE TAKE THE TIME TO TRY TO HELP EVERYONE THE BEST WE CAN, IF YOU ARE NOT SATISFIED THAT IS ALL YOU NOT US. LOVE THE POSITIVE COMMENTS THOUGH, A LITTLE SARCASTIC, BUT ITS FINE.

Posted by Andy


HI guys m Andy a cricket rep from India just read all the bad as well as good comments...just wanted to let u kw guys v r here to help u n trust me we do our best....v r awake over night just to help u...n let me inform u that v r trained in such a way that v can give a support over the call from anywer so dnt imagine that only if v r in ur country v can help...

Posted by cricket.customer.care.from.india


Cricket Customer Service hours of operations are:

Care: Monday-Sunday 6 AM to 11PM MST

NDCC: Monday-Sunday 7 AM to 11 PM MST

Porting: Monday-Sunday 6 AM to 11 PM MST

Posted by Ryan from Cricket


Greetings,

My name is Ryan and I work on behalf of Cricket Wireless. We appreciate the feedback and respect our current and past customers comments regarding their experience with our customer service phone operators and various services. We are always happy to assist our customers the best to our ability. As we are not able to reply directly to each individuals' comment on CustomerServiceBoard.com, we invite everyone who may have comments, questions and/or concerns regarding their accounts, experiences and more with us on our Facebook page, where we are always able to communicate directly with our customers to better assist you and investigate claims.

Please visit www.facebook.com/cricketwireless

Best,
Ryan on behalf of Cricket Wireless

Posted by The Best Value in Wireless


I am a customer service rep of Cricket, i read some of your comments. I know that some of you called in cause you are having problems with the service, but you know what guys, we really do our best to help you with your issues. And just to share, most of our callers are nice.American's are nice! :)

Posted by Crciket Rep


WOW!! This is crazy lol i work for cricket in arizona since 2 years ago and honestly you guys are right cricket sometimes get over board with S***!! OOOh and i just want to let people know that NOT ALL REPS FROM CRICKET ARE RUDE THEY ARE SOME REPS THAT ACTUALLY LIKE TO HELP CUSTOMERS AND BE HONEST AND TELL THEM WHATS BETTER FOR THEM!!!! and if you live here in phoenix az 85035 come to my locationsand i promise you something that im going to try all my best to help you out if you having problems with your phone etc!!!!!

Posted by Anonymous


this is david cricket broadband costumer service rep i know how people fell about cricket but please be patient our company
its growing and sometimes we can assist people like they deserve becouse were to busy we ara under strees all day and we have to deal sometimes with angry costumers but sorry for any damages to our costumers feelings in behalf of cricket and next time u
call please nicaragua its the best costumer service ever this is where im at

Posted by Anonymous


Just got laid off from a US Call Center. All US call centers are being transfer off shore. Root problem is the computer systems. Customers call in, but there is no way we solve most of their problems because either the system won't let us, it is too impossible to make a change, or the system is down. The main system is a non-multitasking system known as CID. This coldfusion app is extremely slow. Customers have to wait minutes while we try frantically to make simple changes to their accounts.

Fees abound. Add something, that's a 10 install fee (unannounced). Downgrade? That's 15. Swap out phones, that's 15. Seriously a change in a database is worth $15? Phone doesn't work after you do a change? Want to change back? No way, batching computer system can't do it. Made a payment with cash at one of our payment locations? Could take up to 48 hrs to show up on the account. System down? Internet off line for phones? No official indication.

The system is set up for failure. Don't blame the agents, they are under enormous stress with their jobs on the line.

Cricket worked so hard to provide service, phones, towers, the computers that support all that at such a good price. It is just said to see the lack of investment in the basic customer service.

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Cricket Wireless is now selling the LG Fortune, a recently announced entry-level smartphone. The US-based wireless carrier has priced the device at $89.99 for people looking to acquire the phone with a plan. High-speed data plans by Cricket Wireless ...
Cricket Wireless Turns the Tables on John Cena in the Week's Weepiest Ad
Tough guys do cry, and their water works can bring us all to tears. And isn't a good collective sob what we really need right now? Cricket Wireless continues its relationship with WWE superstar and actor John Cena, this time pulling a prank of sorts on ...
GameStop To End Sales Of Cricket Wireless Prepaid Services
GameStop is reportedly going to end sales of Cricket Wireless prepaid services, based on statements from representatives that are said to have mentioned the stores actually stopped selling the phones and services at the end of January. According to the ...