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Cricket Wireless

Customer Service Ratings and Comments

Cricket Wireless is ranked #170 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.05 out of a possible 200. This score rates Cricket Wireless customer service and customer support as Terrible.

NEGATIVE Comments

68 Negative Comments out of 73 Total Comments is 93.15%.

POSITIVE Comments

5 Positive Comments out of 73 Total Comments is 6.85%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
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  • I have all the same complaints as everyone except I have the computer wireless. They either do not answer after placing you on hold (call volume is high, call back), or they put you on hold and then hang up. I paid for 2 months last month but they are shutting me off after 1 month. This company is a joke and I advise you do not do business with them. Had I seen these reviews first, I would not be in this position now!!!! CRICKET SUCKS!!!!!!!!!!

    Anonymous 3/11/10 5:40PM

  • I will never do business with Cricket again. I purchased the A600 modem and after rebate the modem is free. My rebate was denied because my service was suspended for non payment. I have automatic bill pay which my order confirmation stated as such. I needed a phone number to submit my rebate and tried calling and emailing with no luck. I was given the runaround, told to call this number, then referred to another number and repeatedly told that they apologize for the screw up but could do nothing about refunding the rebate. I was on the phone over 3 hours getting the runaround. Today I have filed a complaint with the attorney general's office and will contact FCC for internet fraud. The customer service number is automated but it starts with the message that the call might be monitored for training purposes, that's a joke. You never think to research complaints until it happens to you. Now, I research it before I commit to anything. Saves a lot of headaches. From what I've already read, I will probably not get my refund but I will continue to pursue this, this is definite internet fraud.

    nw 3/4/10 11:41PM

  • I have read ALL of these and I can't agree more!!!! You really do get what you pay for with these peeps!! I just called to pay my bill and "some" lady answered and then transfered me over to billin....(waited 15mins) and then it was the same damn lady. She tells me, "NO Ma'am this is the first time we have spoke"....WTF-Ever....This is crazy! And to to comment below me, I hope that you do, do something about it. Good Luck!! ~PeeWee~

    Anonymous 3/4/10 9:30AM

  • i have cricket wireless it is the most horriable company ever.i told them about over charging me. now they are not excepting my payment stating my bank card is being declined. they simply be trying to hide their deception.the customer service people have no more knowledge about the company than I do.

    Odessa Terrell 3/4/10 6:48AM

  • I purchased my phone on 4/2007, never submitted a claim. The Handset Protection Program, is provided as an insurance program; which clearly states,"once the claim is approved, a non-refundable (a. #35, $50. or $85.deductible will apply depending on the device purchased. I addressed this with a Cricket agent (in person) and Diane #3044 (Assurant Solutions)but was told there is not $35., $50 they can only authr. a $85.replacement. Okay I've paid my $5.each month for false advertisment? I am not done with this claim yet... Will pursue and keep you posted.

    I'm not done with you yet! 3/3/10 7:26PM

  • I called to cancel my sons phone service and the rep talked me into reserving the # for $15 a month. Little did I know that the service automatically kicked back in. Cricket has been deducting a monthly phone charge (almost $60) since July. They now owe me over $400.00. I cannot get a hold of Corportate or even get thru the automated system to talk to a rep. The whole thing has been a nightmare. They have been promising me a reimbursement since January 7th but give me the run-a-round when I call. I am very disappointed in the customer service with this company to say the least! Especially in this economy, they should be ashamed!!!!!!!

    Simplybon5 3/2/10 2:18PM

  • this company sucks. Nobody speaks good english. they debited my account twice for a payment and they are doing nothing to refund it. This company needs to be out of business. Absolutly horrible!!!!!!!!!!!

    swilson101 2/26/10 3:25PM

  • I have been a Cricket customer for about 2 years. I have spent untold hours on hold and trying to deal with agents who can barely communicate. The service stinks, but the price is great. You get what you pay for with Cricket. I used to have Sprint, and spent 2 years disputing inaccurate bills, nasty tempered English speaking agents and fighting to get an accurate bill. Customer service is bad, no matter what the company. My $50 monthly bill is still better than $100 with Sprint. Just be prepared to stay on hold, say things at least twice and remember that you get what you pay for.

    Frugal is my middle name 2/23/10 11:33AM

  • cricket has the worst service i have ever seen

    Anonymous 2/22/10 8:31PM

  • I have had cricket phone service for about 3 years and until I wanted to change my plan had no problems and great customer service. On Feb 3, 2010 I called to add two lines to my existing service for a family plan that advertised for $99. I was told first month free on the two new lines. I was told to go into a cricket store and make sure they were added to my existing line as a Family Plan. I go into the store today 2/22/20 well before the free time ended and find out I wasn't signed up for a family plan at all and had to pay $178. Instead of being signed up for family plan they opened a second account! I had to pay $15 to downgrade my existing plan, plus a month of service and $112 for the family plan. I was literally charged twice for the same line!!!!! The girl in the store claimed she was the manager, which I seriously doubt. I called cricket got hung up on by one agent and bamboozled by a second. I asked to speak to a supervisor he put me on hold came back gave a different name and that he was the supervisor. First thing out of his mouth was I had overpaid and should have a credit. Before the conversation was over I owed them. I had no problem letting him know that unhappy customers tell everyone and happy customers refer. Before I go to bed tonight I intend to post on every available site that cricket is a bait and switcher!

    janine67219 2/22/10 6:39PM

  • Stop with the layers of options and no customer service! cheap and affordable but beware the customer service is not there. Made a payment on my account and it never showed it posted to my bank and all of the call centers are in india!WTF

    FreakofNature 2/18/10 8:01AM

  • Worst company i have ever delt with. Had phone only 60 days. The charger wont hook up to phone. Even with insurance they want $50.00 to replace phone. Was told by Greensburg, Pa. Cricket store" they only sell phones and plans". This company is a total joke that as far as coustomer service is concerned. Good bye Cricket and hello Verizon.

    hllh7@aol.com 2/17/10 4:52PM

  • This company sucks!!!! I called to make sure they had a phone that work in my area. Rep advised me that the phone would work no problem. Well once the phones get here guess what, they don't work no single. Spent hours on the phone trying to get answers only to be told that I needed to mail the phones back and that i had to pay shipping to send it. I had to get insurance and confirmation to cover my self, so that they couldn't say they never recieved it. I will never buy a cricket phone again and I advise anyone NOT TO BUY A PHONE FROM COMPANY IF YOU DO NOT WANT A HEADACHE!!!!!

    NIKKIFOSTER 2/17/10 4:50PM

  • Been a Cricket customer for years, but always have problems paying on-line, over the phone and even through a bank account. Their customer service is non existence and it would seem that a growing company would want to improve this service. All it would take is for one of the other communications companies to offer pay-as you-go service to those of us who have poor credit and out they will go. Perhaps it may be to our advantage to convince another companies to do so, since you receive no satisfaction from Cricket, an subsidiary of Leap Communications.

    lynn 2/15/10 5:25AM

  • I bought a refurbished Samsung U430, from Cricket's Online Site. had the service about a month it was ok, had no problems. I upgraded my plan so i could send/receive mms, and mobile web.Well i waited about a day to see if the services would start working, they did not. I called their customer service, about 10 times before someone gave me a logical answer of what was going on. I called once more and this time I was helped by a US call center rep. I explained to him what was going on, so he asked me to take the battery off and give him the numbers in the back of the phone, and guess what! He said that the device i had was not a cricket handset, that it was a phone flashed to cricket, I told him i had bought it from crickets online site. He said he could not help me any further. but he nicely told me what i need it to do to fix this. NOW, why would cricket sell me a flashed phone??? I am amazed a company can be so stupid to do something like this, was told i could not use what i paid for, when it was them that send me a flashed phone!!!I will go to the cricket store and let hell loose on this people!

    David H 2/14/10 4:24PM

  • first, im given to a guy who i can not understand, then what i originally though the 3-5 days to get my phone that ended yesterday in reality i dont get my phone till the 10-15 wtf. im not going to even have a phone even longer. i think ive already been screwed without even knowing it. =( great way to start business with someone.

    angel 2/6/10 1:08PM

  • Worst customer service in Midwest City, OK Store (yakety yak) Paid by debit 2x previously and this ignorant waste of flesh (diana) tried to tell me we've never paid by debit in that store due to policy. First I've ever seen her, so how would she know. Tried to call corporate customer service and got the usual button pushing session only to reach someone who speaks broken English. Avoid Cricket in the OKC area. HORRIBLE reception. This was an authorized dealer store, so I hope the actual Cricket Corp. dumps this location or at a minimum fires Diana.

    Anonymous 2/5/10 7:34PM

  • IT'S SAD I VISIT THE STORE AT 4642 S. DAMEN CHICAGO, IL 60609 TO PURCHASE A NEW PHONE WHICH CRICKET HAVE ON SELL. WHERE ARE GOOD MANAGERS. WHAT DOES CRICKET STAND FOR.HE INFORMED ME WHATEVER PROBLEM OR QUESTIONS YOU HAVE CALLED CRICKET. I ASK IS THIS CRICKET HE SAID KNOW WERE'RE INDENPENT OWNED. MY QUESTION WHY DOES THE NAME OUTSIDE SAY CRICKET AND THEY ONLY SELL CRICKET PHONE ETC. I TOLD HIM I'M REPORTING YOU HE SAID WHATEVER HAVE A NICE DAY. THE SELL PEOPLE IN THE STORE WERE MORE HELPING THAN HIM ESP. ERICA NICE JOB OF HIRING HER BUT AS THE MANAGER NO CUSTOMER SERVICE SKILLS. CUSTOMERS ARE PEOPLE AS WELL. THANK YOU ROSE

    Anonymous 2/5/10 2:46PM

  • The worst customer service I have ever experienced. The store at 67th ave and thomas closes at 7:00. We are in line at 6:30. They make us stand outside the door, and at 7:00 "Edna" the "Manager" locks the door and tells everyone standing outside, sorry, go to another store.

    Personally I will take my business somewhere else and it WILL NOT be Cricket.

    Maria 2/3/10 9:16PM

  • I am being overbilled and have called customer service 7 times, spending 45 minutes on the phone in an infinate voice mail loop. Sent two emails. Went to the store.

    Ok, its cheap and now I know why. How depressing. Not sure why they are advertising for more customers when they do such a bad job keeping the ones who want to stay.

    Staff at store tried to be helpful; I felt sorry for her. She called the phone line with me and we sat there and did the looping voice mail for ten minutes. It was pitiful and sad.

    feeling tricked in dc 2/2/10 6:20PM

  • Cricket is the worst wireless company i ever deal with i brought their phone and they have the nerve to sell me a flash phone which any of the features didnt work on it and i still have to pay a monthly fee than gave me a loaner which is another flash phone and it does the same i call customer rep and they told me to go the store and pick up a new phone and the manager at the store tring to skeam me telling me i have to pay my bill first before he can give me the new phone and my bill isnt do till a week later the stores service was wack they had me waiting over an hour even when i had a supervisor on the phone the manager was reported and 3 days later they telling me the samething is to go back to the store and get a phone the customer service and the rep sucks to me cause they dont know what the heck their doing and the manager that was at the cricket store him and his employees needs to be fired im fed up with this sh-t i feel that these people tring to skeam me and the problem was referred to the coporate office and its been 2 days and they havent contact me yet So forget the new phone im cancelling my account and go through some other phone company Cricket is the worst company i ever went too i advise anyone not to buy their phone cause there not really cricket phones their flash phones Flash phones are used phones other people bring back to their store and i would not referred any of my friends to Cricket!!!

    Anoymous 2/1/10 2:36PM

  • Cricket is the WORST wireless service out there by far! Only reason why they have clientel is because most of us that are with them have challenging credit&most likely can't get service with one of the major companies! I havwe been w/them since 08/06 and it has been pure hell but I have had job losses,layoffs so I'mm yet to build my credit back up!But as soon as I do, it's out of here for Cricket! The phones are too high &then when you go buy that same phone for cheaper,get it flashed they act like they get mad when you call in to have it activated bec it's not their EIN code! What a joke! Oh &talk about the bridge pay! One you set it up, don't have a problem or question before your 7 dys are up& call in,their automated system routes you all around town! They will not take to you until you have paid your balance!lo1 Some bull! It tells you to go into a store. Oh and paying online does nogt post immediately to your acct sweetie,noooooo!! You call that auto line & pay them $5, then you they post ur pymt! It's a joke and laughing about is what has allowed me to maintain as long as I've had to deal w/them Indians,Portugees & whatever else they got working those call centers!lol Oh & location folks should be behind bullet proof glass with the standards they have to uphold because I literally saw a black girl flat foot get her a-- whipped like she stole that customer's $ all because her customer service skills were horrible & she had the nerve to get smart w/a Cricket customer that most likely was already upset having to come into 1 of those stores in the 1st place! I guess once Cricket have to pay to bury one or 2 of their employees because of the practices they hide behind, then they will either shutt down or get better, I do wonder! I guess that's the price we have to pay for bad credit! I challenge Cricket customers to get your credit straight as best &quickly as you can&let's shut them down before someone seriously get hurt over a cell phone or a bill! I'm telling you it's crucial in Memphis,TN!!!! We hate here but it's them or pay as go &that's too much money! You feel me!

    Getting my Credit Straight! 1/27/10 9:48PM

  • Im not to happy whit you company because I had 2 hrs to try to pay my bill by phone no body cant help me they put me on ansers machines I need to talk with the operator

    Anonymous 1/27/10 9:17PM

  • dont ever order a phone online with them as it will never come but they get your money and tell you over and over it will be shipped on a date then when the date comes they tell you another date. I have been waiting for 22 days and I paid for over night

    dutchlv 1/26/10 1:37PM

  • ok, so today i went to the cricket store. my samsung messager (the first one) is totally broke. so i took it in.the girl there gave me a card and said to call it and they would send me a new upgraded version(the samsung messager two) for free. ok, so then i asked if i could like downgrade, cause i definiatly didnt want the same phone, and i thought this cheaper phone was cool, and looked better, and you would totally think you could downgrade for free since an upgrade is free, right!?! WRONG! she said i would have to pay for the wholeee phone! which is $120. what the heck!?! that didnt even make sense to me!! so i went home and instead of calling the number on the card she gave me, i used the website, because on the card it said i could do either one. so i did that, and entered all my stuff for a claim, and at the very end it says it costs $85 for the same exact phone, not even an upgraded version!!! what the heck!! so i just closed out of that. i want to pay like the least possible,so i decided to just buy a phone from ebay, so i went on ebay, and am now currently watching a cell phone on there. funnn.. anyways..i called the actual cricket number on their website, asking if i could use the ebay bought phone once i get it and replace it with my phone, but have the same plan and phone number and account and everything, the guy and phone was kinda quiet for a second and said, i...don't...know...
    OMG!!! seriously!?!! do you guys know anything?!? you can't go ask your manager or something!!? it seriously ticks me off!! god cricket!! so, once i get the ebay phone, which will hopefully be by next week, i'm gonna march in there, show them that i got a phone, and make them add it to my account, and take the other one off, and all that stuff, cause if they tell me they dont know how, UGHH!!! i will switch or something!!! its just really stupid. so yeah, thought i'd share that fun thing that happened today.

    my day sucked with cricket!!! 1/24/10 11:29PM

  • I agree that Cricket has the worst customer service. EVER! I have been with them for years only because of price.
    How dare they call themselves customer service agents. They don't know what they are doing, they do not listen and most of them do not understand the needs of the customers due to the language barriers. First of all, the people handling the phones should speak and understand English. I can't understand them, and they can't understand me.

    I was on the phone with them for hours today being routed and re routed to all the wrong departments only because the corporate stores will NOT answer their phones no matter what! This company has the most inept, unqualified people running it's company. It is just a matter of time when the first class action law suit hits them for lying to their customers among other things. God forbid your phone should break when it is under factory warranty. See how many different stories you can get about what the 45 dollars is for, and how you will get it back.

    I absolutely hate calling cricket and I try to avoid it at all costs.

    tippy 1/21/10 11:59PM

  • I have had cricket for many years(5plus) and paid online and phone was still disconnected. If you pay online the payment is not posted until the next day! That should be posted prominently on their online payment site-it is not posted. If you pay on the phone they post it immediately and charge you an extra $5. CRICKET IS THE ABSOULTE WORST. I AM SWITCHING SERVICES IMMEDIATLY AND POSTING ON EVERY REVIEW SITE I CAN FIND FOR PEOPLE TO NOT CHOOSE CRICKET> Cricket is the worst.

    And to make matters worst, I am being charged a $15 disconnect fee.

    Cricket SUCKS 1/21/10 9:15PM

  • i have been with cricket since day 1 but recently i got my number changed and have been getting calls asking for someone else now they want me to change again and pay for faithful customers it should be free when it is a problem like that

    Anonymous 1/20/10 9:55AM

  • Cricket does have the worse Customer Service in the world!!!! The Customer Service REPS SPEAK ALL FOREIGN LANGUAGES---- Not one person speaks straight ENGLISH----- AND--- that makes it very difficult for lines of communication--- either they just simply do not listen or they just simoly do not understand ENGLISH--- It's one thing to have a second language, but to not even know how to speak CLEARLY in that language makes it so much worse!!!!!!

    CRICKET COMPLAINT CENTER 1/18/10 5:10PM

  • I know don't of any worse experience than trying to resolve an issue with Criket. It doesn't matter what the issue is you still have to go through minutes of promps that take you know where. When you do get a live person, you guessed it, they can't help you. But you know what they love to say, "Is there anything else I can help you with sir." Total BS!

    Criket is no longer the cheapest out there. You can do better and get better!! I just switched to Tmobel and have virtually the same plan for virtualy the same cost. PLEASE DON'T SUPPORT THIS COMPANY!!!

    chris 1/18/10 1:04PM

  • Cricket's internet offer of first month free service is false. I had my service shut down for nonpayment as a result. Why don't the customer service reps respond to questions rather than just hang up on you ? It's about time someone began an investigation into Cricket's practaces as they are goverened by the PUC regulations.

    Anonymous 1/16/10 12:47PM

  • Very disappointing customer service. They do not answer the question about billing and other services they just keep talking about the amount do. I add roaming service to my account early December but called and cancel it in December 23, 2009 they did not remove it from my account called about it again on 12 January 2010 they told me there is nothing document of that call. The person I talk to today was so hard to understand must have been a person from India with and American name very disappointing!!! I gave up looking to change service.

    Anonymous 1/12/10 12:53PM

  • Crickett puts their store representatives in the line of danger from their refusal to deal with you appropriately over the phone. I disconnected the phone and 2 months of services was taken out of my account afterward. I went to the store and was told they could not do anything and I would have to deal with customer services on the phone. After backing my way in to customer services and getting a rep I am told I didn't cancel, they take money out of your bank account in advance of the new cycle. PULL UP, I did not AUTHORIZE that! Bottom line, they are giving me the run a round to get my money back! After going back and fourth, they acknowledge they owe me, have taken the money out of my account , however, I must fax them my bank statement showing the money has been taken out! WTHeck, my bank transactions is none of their business. There record shows they taken the money out! I remove all of the other bank information except for theirs and fax it. Still no money. I call today to be keep on hold, then get through a operator to be placed on hole, then hung up on. After several times of this, 1 rep tell me they credited me 40+ dollars. WWTHFREAK? How are you going to credit to a phone that has been cut off. So they are going to keep money for a phone that is disconnected and they have received money for service in new cycles? Do IZ sound angry enough to go to one of the stores with a pick it. Who wants to join a class action.

    Frustrated! 1/4/10 1:42PM

  • We recently purchased a phone and a "no contract" plan with Cricket and we were very mad, furious even by the way they handled our return. Granted, it is cheap phone service but even just the first day we used it, the phone kept dropping calls, kept losing service, breaking up and when people called us, it didn't even ring or go to voicemail, it just dropped the call. In addition to awful cell phone service, they have the WORST customer service and the WORST return policy. We've had our phone for less than 24 hours and accumulated less than 30 mins on one phone but the other phone had 43 mins on it ONLY because we were trying to contact Cricket customer service in order to port our old numbers. And that call took 14 minutes. If it weren't for that service call, we would be able to return the other phone. We were hoping that since the call was TO CRICKET they would still take back the phone since the overage on the minutes was caused by our efforts to be more satisfied with our Cricket service. But the sales associate we spoke to was very rude and disrespectful. She did not attempt to help us or even pretend like she was concerned. My mother and I are in the Hospitality business, and our employers try to uphold the best customer service through us, the employees. Their lack of concern and overall terrible customer service just shows what kind of company Cricket is. Their commercial is so ironic, since they advertise how they "respect your wallet" and "respect you." By what we have experienced, they do the complete opposite. Just because Cricket is cheaper, doesn't mean the customers deserve horrible customer service. I guess they feel like they don't need to have good customer service since they are always going to have a clientele base (certain people with no social security numbers that are from below the border…ahem…[c‘mon!!! the upgrade comes with unlimited Mexico text!!!]), but with that kind of service, I really hope the company would fail miserably. I don't think they got the memo on how to run a client-based business. We are the consumers! They should do everything they can to make us happy. We don’t deserve to be treated that way! We are the customers and we are ALWAYS RIGHT!

    Anonymous 12/22/09 9:14PM

  • I've purchased one the first cricket broadband ports and I've asked several cricket store if my port was compatiable with the new windows 7 microsoft. I used the windows 7 upgrade advisor and it say that the cricket port I purchased is not compatiable with the software for windows 7. I'm very disappointed with cricket. I purchased something that I can't use.

    onyx 12/22/09 10:22AM

  • the absolute WORST customer service i have ever ever ever experienced! nobody ever answers the phone!!!!! i have been trying for 2 days to get a rep! however, i figured something out, go through broadband! i got a live agent, and i was surprised i didnt think she was overseas, she was VERY respectful, nice and willing to help me! when she told me she was overseas i was amazed! im on hold now, hoping she can fix my issue. the stupid store i bought my modem from didnt explain to me, the whole process of merging my modem to my account, and now i have to get it merged, with a possibility of deactivating it an having to pay the $15 to ractivate it. which i wont. this company is so nickle diming it isnt even funny. its a shame the nickel and diming, and the awful customer service ruins a good plan. the modem does work awesome, i plugged mine in on my vista, downloaded whatever it asked me to and it was all set. it does not play videos on youtube well though or other sites. i now have the samsung messager 11 phone, which i bought off ebay. but the man i spoke with when i changed over from the evoke plan didnt credit my account back, for the data package of $15, and the insurance of $5. so that was still on my bill. so luckily the lady i spoke with is crediting me back all but like .45 for prorated insurance. i was actually on the call while i was typing this and gina was who i spoke with. THE BEST REP EVER!!!! i wish all reps could be like this! she needs to be paid to give training classes! she took care of everything for me, and my modem didnt get deactivated either. this company really needs to get it together and get more reps like gina. so ok im not upset anymore, and honestly love the actual service packages and the quality that i get from my package. im on the $50 package which i get for $45 plus tax, and its perfect. i use 411 ALOT! honestly though, i shouldnt have got the evoke phone with that data package fee, that phone sucked and was over priced, and have the time the internet wouldnt work right. i wish i never woulda sold my hint phone, i loved that one too. but this messager kicks! its the easiest fastest way to text, and it sounds great on the phone, i can hold the phone with my shoulder and talk and people hear me fine, where as with the evoke they couldnt. i wanted to find out about flashing a blackberry, but i forgot to ask gina, and when i called the locations for cricket nobody does it! ugh!

    macawgirl 12/16/09 12:51PM

  • Ahhhh.... I have been trying for 2 days - yes that is 2 days to get my service turned back on!!! I paid on my credit card 2 days ago "and my service was to be back on within 30 min" Well, 30 min my ass! Cricket was doing well until they started to get bigger, getting comercials, ect. and now it is just crazy! If this is how they will be conducting business then after this month I will be going with a different cellular co. for sure!

    Anonymous 12/4/09 9:19AM

  • If you're having problems, CALL THIS NUMBER. This is a direct line to LIVE customer support where the people are VERY helpful. Other than that you're stuck dealing with the horrible automated system or the people at the CricKet locations that are, in my experience, extremely rude and unhelpful.

    I'm Done with CricKet 11/27/09 12:35PM

  • CRICKET IS A JOKE !!! they will treat you like you are nothing. Don't choose this MICKEY MOUSE COMPANY!!!

    Anonymous 11/25/09 1:32AM

  • Its true, any phone service you pick you most likely will find things to complain about, But CRICKET TRULY TRIES TO STEAL FROM THIER CUSTOMERS> I have been a customer for a few years now. The first years service was ok(no terrible issues) , However as soon as I started to work in different parts of the country , I needed to switch to thier Roaming plan(which I did). Problem there was they claim the roaming works , It does not. Yet they charge you for it. After trying to get it resolved with thier company for six solid monthes, I finally gave up. With the song and dance they provide they should be on Broadway. They charged me six monthes for services they could not provide. My forty something bill was always over seventy. When they could not resolve the issue they offered me a 10 dollar credit for each of the six monthes (never reflected on my bill).
    Went to a cricket dealer and the clerk showed me right on the screen that someone in thier company had noted right at the top
    CUSTOMER IS FISHING FOR CREDITS. No wonder I could never get any help. Anyway, I cancelled my phone service with them and moved on to t-mobile, however I retained their high speed internet modem and services (which by the way , are just as useless). Went to pay my internet fees and was astonished to see they were trying to charge me 162+ dollars including two monthes of services for themselves on a phone that had previously been disconnected. Since cricket is a pay in advance service, they are obviously ADD, crooks, or have serious accounting issues. I would not write this but have spoken with several of thier reps, been lied to about resolutions to this issue, and finally had to report them to the FCC. This will be one of those letters you see posted all over the net soon. I have wasted so much time and money with this company, I cannot waste any more.I know there are folks out there that have not yet had any trouble with them yet, however , if your one of them, trouble is most likely coming in my opinion. Please be wise and research crickets history, or even just try and reach them (to see how truly shady they are ) before purchasing any services with them. GOOD LUCK !!

    Irritated Paul 11/19/09 12:32PM

  • Broadband problems happen outside of service hours go unresolved.

    Anonymous 11/16/09 9:05PM

  • Cricket does not stand behind their products! The sound on my cell phone when bad after only 3 months and because I had no insurance for it, they charged me $45 dollars to fix it! Cricket sells inferior products and then charges you to fix up the mess that they caused!

    Anonymous 11/16/09 2:20PM

  • No doubt Cricket HAS POOR service:
    1) Dropped Calls - Continously -
    2) Lost Text
    3) 1 second delay response in verbal communication... (as if your interrupting the person you're talking with) check yours you'll see what I mean!

    Dave 11/11/09 10:24AM

  • cricket is TERRIBLE! I've only had their broadband for 3 days and I regret ever buying it already. And the ppl they hire at the store couldn't be any dumber. They should be embarrassed. One guy actually tried to charge me $25 for something that was free- and when he realized I wasn't an idiot- then he tried to hit on me! This company is disgusting.

    pamela 11/10/09 9:07AM

  • Cricket is a complete rip off. Do not waste your time with a carrier that is bound to go bankrupt. Customer Service is crap, phones are crap and phone service is crap. You are better off going with a established company like Verizon or At&t. One more info, they cannot port any number, but if you ask them that they would differ until you actually purchase the phone and service and find out the hard way. Very misleading. If you wish to check if your number is portable speaking to someone in the porting department before making the purchase.

    alphonso 10/19/09 2:20PM

  • Everything negative that you are hearing about Cricket and their junk phones is true. I really screwed myself trying to save money. I am just sick that I paid $300.00 for a Motorola Evoke. The phone is a worthless piece of junk. There is no custoner service. It took me a month to set up an e-mail account, it seems that yahoo mail can not be set up on a Cricket phone. I had to open a G-Mail account to get the email to work. Face Book does not work on this phone. The only thing Cricket is good at is selling you their services and their bad phones. I am staying until I get my rebates and then I am going with a company that has nationwide roaming. Cricket does not tell you that they have very limited coverage on their plan. If you buy a phone for 300.00 and try and return it un-used they will only refund you 180.00.

    Pinkpoodle 10/12/09 3:55PM

  • Cricket Customer Service SUCKS!!!! They allow you to call customer service from your phone by dialing *611 and they take you through a series of phone prompts where you cannot get to a live voice. The CEO and marketing managers of CRICKET need to be fired if this is the best they can do. Anybody wanting to run a company amongst the type of competition that exists today such Boost Mobile, Verizon, AT&T, or even Sprint better have the details in order and CRICKET does NOT on the customer service side.

    The representation in their local stores is subpar. THey are NOT professional.

    Cricket does NOT have a blackberry. Shame on them...its 2009.

    And to top it off, I bought the Samsung Messenger phone and its a piece of crap. Some of the text messages that I send don't save in my phone. Their graphic interface on the phone sucks. It's just ridiculous.

    I've only been with them for a coupla months and the phone service is simply AVERAGE (not good enough against their competition) and thank GOd I've not had any problems with broadband so far.

    Cricket deserves every negative rating they're receiving b/c their CEO/corporate office REFUSES to do anything about it! I blame upper level management and their marketing departments on the executive levels!!! Poorly disorganized and mismanaged.

    aj 9/30/09 8:25AM

  • the worst service they have i bought the internet service end the modem in houston they told me i was going to work in dallas and it did not work when i call to cancell the service they told me i can return the modem to have my money back they want me to go back to te store in houston to return it and i live in dallas i call to the store in houston and they told me to call customer service so i been like this for almost 2 months and my money $168 LOST untill they respond me someting diferent.

    JUAN 9/22/09 5:57PM

  • I ordered a phone and broadband modem from them online 2 weeks ago. The phone service has been good - not great, and the broadband NEVER worked at all. I called many times for tech support to get it operational to no avail. SO when my bill was due I called to cancel the broadband service and they still tried to charge me again for the internet service. I called all day long trying to get to a human and could not. I found this number and it worked, but they still could not help me get the bill straight. So I will just drop cricket and go back to sprint. I wouldn't suggest cricket to my worst enemy.

    PissedinTX 9/21/09 4:49PM

  • ok to start ive had my phone for 2 months and regret swiching. i dont get my text messages for hours, and my calls thats a joke my friends tell me wwhen they call they get a message saying my phone is disconnected.if your thinking about switching to cricket run the other way the money you think you will save isnt worth the phone calls you will miss.if your childs school or doctors needs to contact you in an emergency so could miss them.... shauna woods

    Anonymous 9/14/09 8:59AM

  • Finally! This number worked perfectly for me.

    It seems that Cricket lowered their $45/mo plan to $40/mo. I was already paying $40 so I 'upgraded' my account to have the additional features. Well my next bill reflected the $45/mo plan.

    The two closest 'official' cricket centers have phones that don't work. The closest one rings once then silence. The second one is busy 100% of the time, even at 2am.

    Their 1-800-CRICKET number is a joke. Each option refers you to their website. Their corporate number is a joke. If you say you want to advertise with them or become an official dealer, they refer you to their website.

    Another thing, I wanted to switch from a monthly bill to a PayGo plan. In the local 'payment only' store, I was told I couldn't use the current Cricket phone that I own. I told him that isn't what the website says.

    I went to the closer 'official' store. The first girl said the same thing. I told her to fix her website. Finally I was in conversation with someone with a modicum of intelligence, the manager. He started off saying the same thing, but I showed him the copy on their site where it says "Already have a Cricket phone? Use it with PAYGo!"

    So now he tells me how it works. I cannot switch a current Cricket phone to a PayGo plan. An active phone can't be switched to PayGo. It must be an inactive phone. So how do I make my current phone inactive? Cricket doesn't allow you to actually cancel your plan. The manager explicitly told me to let my account lapse. He said it would take at least 60 days. Then my phone would be deactivated from their system after 30 days of being past due.

    So the easiest way to "Already have a Cricket phone? Use it with PAYGo!" is to not pay, go past due, go without a phone for 30 days, and ONLY THEN would I be able to use my Cricket phone with PayGo.

    This sounds like a business plan a pre-schooler would come up with while trying to build something with a mixture of Lego and Duplo blocks.

    I'd have to say, even the manager of the 'official' store wasn't that bright. It seems like they're given a script, 1st response always leaning to the negative. Then they try to resolve the issue with a bandaid, because they don't want any negative discussion with other customers listening in.

    I was pretty much shoved out the door and had to fix the problems myself. And mind you, I had already driven 20 miles to the nearest 'official' store, because their phone didn't work, and still doesn't.

    So to anyone considering using Cricket, just don't. The only reason I'm still with them is because I avoided any customer service issues for about 8 months and had established this number as my professional contact. I am currently developing a plan to migrate to an actual cell phone company.

    By the way, even my bank told me they had never experienced any company that had such terrible (read 'nonexistant') customer service. The rep at my bank tried in vain for 30 minutes to contact a human at Cricket.

    Well, I could go on and on about the terrible customer service I've experienced in the past 6 months. But I think you get the picture.

    Anonymous 9/11/09 11:23AM

  • I guess this number doesnt work anymore and they caught on or something... All I wanna do is pay my bill! How do I get a real person on the phone, their trying to double charge me!

    erix99 8/28/09 8:58AM

  • This company is a rip off. they steel money from you .My bill is due on every 9th day of the month then i paid on the 22nd of the same month and they said they didnt get it so now they want me to pay again its a rip off to get money out of you be smart dont use this service you will do better getting a prepaid phone they are corrupt and when you ask to peak to a manger they are goingto tell you that they are on the phone they have told me that every time i have called them so i told they they wont get another dime out of me trust me cricket is crap i promise you that

    byronc 8/21/09 10:47AM

  • once again i cant seem to send, receieve, well my phone is like a paper weight that cost 60 sumthin a month, give me a break...

    are they that lame that u cant reach them at anyhour??? maybe they should be available to talk to at anytime their crappy service doesnt work..

    Anonymous 8/18/09 12:54AM

  • oH mY gOODNESS! ALL I CAN SAY IS...I THINK CRICKET SUCKS! All I tried to do was to order a new phone and have it delivered to my work address, and not my billing address!! It was a cluster F**k! And little Miss Kim(badge #3099)did not assist me to my satisfaction. Needless to say, I've CANCELED my Cricket phone order.... Jerks!!!!!

    Anonymous 8/5/09 12:56PM

  • I have had so many problems with Cricket Wireless but the most recent is the message I receive saying "I'm sorry, but your phone is not authorized for use." Originally, I called Customer Service to set up a bridge pay which means that my service will continue unless the bridge pay is not met. Trying to get through to customer service after setting up a bridge pay is useless!!! You can't get past the automated message! Since the bridge pay deadline has not yet expired, I wanted to know why I keep receiving the above message, and since I can't get through to customer service, I decided to contact "Pay Go" with Cricket. They couldn't help me because I pay monthly! That is the most ridiculous thing I have ever heard of! They stink!

    frustrated 7/17/09 11:33AM

  • CRICKEt has to be the worst wireless company ever. I have automatic payment and evey month my bill is late so I have to go into the store to pay my bill so that they can charge me a $5.00 fee. There customer service is almost doesnt exist. This company sucks, sucks, sucks!

    KeiskaK 7/1/09 8:59AM

  • i agree but thanks for the number i just moved who my phone plan is with because i hate cricket

    dont usecricket 6/17/09 7:30PM

  • I have rarely if ever been motivated to write a comment about a company's customer service and quality (good or bad) but Cricket Wireless has pushed me to the absolute end of my rope! They are without a doubt, the most insensitive and unresponsive company, both in person and over the phone. It is obvious that there is no sense of "service", and they consider their customers, a "trivial un-important" almost nuisance. They are routinely rude, do not follow-up on promises. Deliver relitively poor cellular service (as a carrier in general) (STAY FAR AWAY FROM THEIR ATTEMPT AT BROADBAND WIRELESS). It's almost as if we as customers don't exist. I've waited an hout to see a "human being", in a certified Cricket Wireless store, only to find out that their system was down and they were unable to make the required change to my service. When I subsequently inquired about an erroneous charge, they played it off as MY error, only to later admit they had made a mistake, didn't appologize (what happend to basic manners), and reudely agreed to fix the error. When I complain about a series of dropped calls they offer no assistance or credit. When I ask them to respond to a headset issue, they refer me to technical support where I encounter individuals who know less about about my device then I do. Look, if you need to be with them because you either don't want a contract, or don't have the credit and would require a deposit with a regular/normal carrier, I guess you put up with their crappy service. After I invested $300 in a top of the line tri-band handset with them I thouht the nightmare was over....sadly, no! The horror continues. Their technicians have yet to be trained on the nuances of the new equipment. they are pure HELL! If you can, STAY FAR AWAY FROM THIS COMPANY! If you like CDMA service, I recommend Sprint or Verizon as the carriers of choice as they both have excellent high speed network. Most of your cricket equip. can be flashed to standard setting that these carriers use, or if you have one of their phone, you can begin service with a "pay as you go"/monthly plan. At least they won't treat you like dirt.

    Dr_Rich_MD_in_AZ 5/31/09 11:28AM

  • DAMN THIS COMPANY!!!!

    I never swear, but they could make the pope gain a sailor mouth! All these people do is sit in the office saying they cant do this and they cant do that when clearly they did somthing AGAINST YOR ACCOUNT!!! I had them stop automatic bill pay cause i lost my job. Well The nest month i had 10 dollars in my account which i needed for food that day, and they took the payment out making it go -50 somthing. Then my bank charged the 38 dollar minus fee and i tried calling cricket... but lo and behold, nada... their dumb answering machine wouldnt let me through to a sales rep!!!! I has been almost 2 weeks and my account is being charged 8 dollars a day and i still cannot get through to a service rep, i owe almost 200 dollars to my bank and im going to make them payy all of it back... CRICKET SUCKS, DO NOT GET THEIR SERVICES!!!!! I HATE QWEST BUT WOULD MUCH RATHER DEAL WITH THEM THAN THESE IDIOTS!!!

    RIPPED OFF >:{ 5/5/09 7:11AM

  • cricket has the worst customer service record than any other company i ever experienced in my life

    pissed off 5/4/09 4:07PM

  • And the World's Worst Service Award goes to..... you guessed it. Cricket proves the old adage that you get what you pay for.

    I absolutely HATE this company and will be switching my whole family away if I have to sell my house.

    Crickethater 5/2/09 11:36AM

  • Cricket won't let you talk to a rep unless you input your date of birth, zip code and phone number.

    This means if you have Cricket Broadband, there's no way to cancel your service unless you have the device installed on a computer so you can check the software for your number or you have the original email they sent you when you signed up.

    foxmajik 4/15/09 6:08PM

  • This is the most customer unfriendly, non listening people that have ever been called customer service reps. DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

    Anonymous 3/25/09 8:40PM

  • OMG!!!!!!!!!! Their customer service is the worst. First of all, does anyone there speak fluent English? And I have been trying for the past 5 days to get in contact with someone regarding reporting my phone as being stolen, so they can disconnect it. I have not gotten thru for 5 days now. It is ridiculous.I don't understand what the problem is.

    no1star32 2/5/09 3:50PM

  • Their service is a joke. I would never recommend it, as soon as I can save a little more money I'm getting out.

    In the mean time, you can use this number to get a real person. Just be ready to wait for a few days on hold.

    The number is: 8663844425

    calebogden 1/24/09 2:13PM

  • Cheap service, which is nice.
    But WHAT A JOKE when it comes to customer service. The times you need a live person, you're simply outta luck. Reaching a human is a series of mazes. When you get someone at the end, if they can't answer your question, they hang up - HA! Yes, it's happened multiple times to me and others.

    Not fun. :-)

    TJ 1/23/09 7:17PM

  • I have never had a phone company that has been more difficult. It is true that you wait for ever to speack to someone on the phone and yet the automated system is not much helpful to the questions that need to be answered. If someone is paying their bill there should be no reason why this service should screw up their service with them. When you are trying to get in touch with Cricket online it takes so much of your time just to get a response. If you are not answering the phones and their is poor online services what exactly are you doing. I think you should warn people of the service instead of not caring and trying to take their money. That is not right. I have been very patient with this company for over a year. Whay is the problem?

    Anonymous 1/8/09 10:14AM

  • Submit your comment >>
  • I do not get all the neg reviews, I have had Cricket for 3 mo now, great service, coverage everywhere I go, no dropped calls or text (in KC area). No billing issues, I pay my bill online easy as 123. I have the Samsung Messager II phone great features, work great.

    I know of people who have had Cricket for 3 years or more and sing nothing but praise about it, that why I chose them along with price and no contract.

    Info for those neg reviews, first off Cricket does not make the phones, it's not their fault if your phone is of low quality blame the maker not the seller of it.

    And there is a big difference between the dealers who sell Cricket service and actual Cricket owned stores. I use a company store by me, looks like a AT&T or T-Mobile store inside, nice knowledgeable people, great service.

    Too many people want a Lexus at a Kia price, you get what you pay for, at $45 a mo for everything I do not expect the same level of service I would expect at $100 a month with a 2 year contract.

    If you do not like Crickets service then go sign a 2 year contract you can not get out of with someone else and see if their c/s is any better (I been with 2 others, its not). Pay $80, $90, a $100 a month for the other guys and stop complaining (and find out how many bill errors, dropped call and dead zones you get with them. I have friends with T-Mobile, Verizon and AT&T and they complain all the time about those very things).

    Dennis 12/9/09 1:20PM

  • I got the Internet modem free day before yesterday.
    It worked immediately on a computer running XP but not on one running Vista.
    (Vista requires that you choose a network and I didn't know how to do that).
    I called customer support and within fifteen minutes or less the problem was corrected.
    The Internet may be just a bit slower than DSL but if so it's hardly noticable.
    It was refreshing to call customer support and get the treatment I got.

    RD 11/27/09 10:52AM

  • I have had Cricket Service in the Pittsburgh area for a year. I have great phone service. Customer service in the cellular market is bad no matter where you go, cricket seems to be no worse than any other.

    cobra0289 11/23/09 10:28AM

  • I just read through the majority of the comments about Cricket and I'm amazed! My husband and I have been using Cricket since they first came to Houston. My bill has never fluctuated. We paid the same amount every month for two years. We added the broadband internet Dec. of last year and have had no problems with it either. I've always gotten the help I needed from customer service as well. Sorry to hear all the issues other people have had and hope I haven't opened a can of worms for myself.

    dvaughn0306 11/8/09 6:59PM

  • I have had Cricket wireless for about 2 years and I love it! The service is great and don't have any dropped calls like I had from AT&T. The customer service has always been helpful. Even at the stores I don't have any problems. I bought a Palm Treo 700 from somewhere else and they flashed the phone for me! No ploblems at all! (My previous phone was a Motorola Q.) I would recommend Cricket to anyone here in the Pasadena Texas area.

    Pink_Angel_N_Tx 10/14/09 6:46PM

  • Submit your comment >>
  • Just got laid off from a US Call Center. All US call centers are being transfer off shore. Root problem is the computer systems. Customers call in, but there is no way we solve most of their problems because either the system won't let us, it is too impossible to make a change, or the system is down. The main system is a non-multitasking system known as CID. This coldfusion app is extremely slow. Customers have to wait minutes while we try frantically to make simple changes to their accounts.

    Fees abound. Add something, that's a 10 install fee (unannounced). Downgrade? That's 15. Swap out phones, that's 15. Seriously a change in a database is worth $15? Phone doesn't work after you do a change? Want to change back? No way, batching computer system can't do it. Made a payment with cash at one of our payment locations? Could take up to 48 hrs to show up on the account. System down? Internet off line for phones? No official indication.

    The system is set up for failure. Don't blame the agents, they are under enormous stress with their jobs on the line.

    Cricket worked so hard to provide service, phones, towers, the computers that support all that at such a good price. It is just said to see the lack of investment in the basic customer service.

    Anonymous 8/31/09 10:21AM



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