Cuisinart Customer Service Complaints - page 3

I have 2 frying pans and the interior has peeled. I wrote to Cuisinart for months. I sent pictures each time and nothing was done. These are supposed to be guaranteed. Please don't trust this company. CUSTOMER SERVICE SUCKS.

Bought a 4 in 1 slow cooker in February used it 1 time it started peeling, so called on March 2nd to get replacement pan and it's now June 8 th and still no replacement pan. Company don't know when they will replace it. $200 + on a product I only used once and company says they don't have a replacement for it. Your company just lost my business.

Ordered replacement part for coffee maker over a month ago, lost in shipping, cuisinart customer service will do nothing to replace...they chose the shipping method. customer service rep was terrible and could care less.

do not buy a cuisinart digital toaster. I now have been sent a replacement toaster. First they sent it to the wrong address when I finally received it and plugged it in
toaster would not work at all. The first toaster was burning the toast. My last call to customer service was terrible. I could not reason with the customer service rep who was very argumentive. I now am holding two toasters that do not work. Still waiting for a manager to call me.

I purchased your Toaster Oven Broiler (TOB-1010) a little over a year ago. And, although i have no complaints re its overall functioning, I have not--and probably never will--be able to tolerate the obnoxious, invasive alert it emits when it has completed its toasting cycle. In the event that I need to purchase another toaster oven in the future, I will make it a point to NOT purchase a Cuisinart unless you do something about this alert.

I purchased the Cuisinart espresso machine from Bed, Bath & Beyond. After 3 months it began malfunctioning (spraying hot milk everywhere and on my skin). This continued to happen. I called customer service since it was under warranty and they told me to cut the cord, they would send a label for me to return. I never received a shipping label and called back and they said that that was the wrong thing do not cut the cord. Then they said that I would ship it back to them they would fix it and then send it back to me. I shipped the product back to them and they said that they are they say they couldn't repair the unit. They did not have any I still k to send me so I would have to wait. Why won't you refund my money so I can purchase the product that is on shelf in stores? You said you could give me a credit, however we can't buy it anywhere in a store we will have to wait until you get them back in stock. I'm not understanding why you would leave a customer without their item purchased and not send a replacement product. I'm out over $200, you took my espresso machine and I have nothing. I've been waiting about 2 months and when I call customer service no one is concerned. If I do not hear back with a resolution, I will be reporting you to the BBB. I have been a loyal customer over 30 years and this is not acceptable.


Please help me resolve my problem and replace my defective machine.

I purchased the Cuisinart espresso machine from Bed, Bath & Beyond. After 3 months it began malfunctioning (spraying hot milk everywhere and on my skin). This continued to happen. I called customer service since it was under warranty and they told me to cut the cord, they would send a label for me to return. I never received a shipping label and called back and they said that that was the wrong thing do not cut the cord. Then they said that I would ship it back to them they would fix it and then send it back to me. I shipped the product back to them and they said that they are they say they couldn't repair the unit. They did not have any I still k to send me so I would have to wait. Why won't you refund my money so I can purchase the product that is on shelf in stores? You said you could give me a credit, however we can't buy it anywhere in a store we will have to wait until you get them back in stock. I'm not understanding why you would leave a customer without their item purchased and not send a replacement product. I'm out over $200, you took my espresso machine and I have nothing. I've been waiting about 2 months and when I call customer service no one is concerned. If I do not hear back with a resolution, I will be reporting you to the BBB. I have been a loyal customer over 30 years and this is not acceptable.

I contacted Cuisinart on 12/4/2020 to explain I had a 2019 Stainless Wine Opener that had never worked properly. I also explained everything I had done to correct or fix it. She agreed nothing more could be done and that they would send me a new one. She explained how I was to email and where to send a picture of the old one with the cord cut when I was in receipt of the new one. It's almost 4 months, NOTHING!
After reading the other reviews I'm simply going to buy a different brand instead of wasting my time calling again and again. I intend never buy Cuisinart again. So sad, I have loved this company and their products.

I called in for help with a blender that broke. Customer service wanted me to use my own money to mail the heavy thing to them and then pay for the cost of repaires, but they wouldn't even give me a cost estimate! I am willing to pay if it is outside of is warranty, but if they are going to charge me a ton for shipping and repairs its better that I just buy a new one. They are less then helpful and very unreasonable.

I Had A Cuisinart Air Fryer Toaster Oven That Worked For 2 Months And Stopped Working. You Would Not Issue Me A Refund But Told Me To Cut The Power Cord, Take A Photo And Email You The Photo For A Replacement But Why Would I Want A Product That Broke After Two Months. So I Did Not Cut The Power Cord Or Email You A Photo.

But Your Stellar Customer Service Sent Me A Replacement Of A Product I Do Not Want.

Now After 5 Of Your Stellar Customer Service Reps Told Me I Could Return The Unwanted Replacement--one Week Later Customer Service Says You Don't Issue Call Tags For Returns From Hawai'i-a State In The United States And You Have The Nerve To Tell Me That I Have To Pay For The Return Of An Item I Did Not Order And Do Not Want.

One Of Your Stellar Customer Service Supervisor Suggested Donating The Unwanted Product.
Well Why Would I Donate A Product That Is Faulty????????

What Kind Of Business Do You Run That You Discriminate Residents Of Hawai'i?
What Kind Of Business Do You Run That Your Products And Customer Service Are So Untrained, Uninformed, Under Performing And Discriminating?

Why Do You Not Care About Customers In Hawai'i?

People Here Would Like To Know Why You Discriminate Customers In Hawai'i.


I Want Cuisinart To Take Back This Product On Their Own Dime.

If Not I Will Contact The Attorney General Of Hawai'i About Discrimination Charges.

I have a toaster oven that started turning on by itself. I used less than 2 yrs, so it's out of warranty I understand. I called the Cuisinart customer service # anyways.
They took some information and said they would send a packing label for me to ship back then they would send a gift card for another Cuisinart product. I was fine with that. They where supposed to email me label. I never received but I did receive a survey so I know they have my email.
I've called atleast 2x after that and they said they would mail label. Never received.
The last they would email and mail label and never received anything.
This box has been sitting on the floor ready to go for almost 6month!!
What Cuisinarts problem?

After purchasing 2 of your expensive coffee pots, we experienced leaking from both of them, and have determined your product to be inferior in quality, and more expensive than , competing products. We will not be purchasing anymore Cuisinart products. Obviously China made products do not meet with US expectations, for quality.

My Cuisinart CHW-12 coffee pot almost caught fire on January 19, 2021. Luckily, I was home at the time and quickly unplugged it. I called Cuisinart and since my coffee pot was under warranty, I was told they would ship me a new one in about 3 weeks (since it was backordered). I called again on 2/11/21 and was told by Quran that it was shipped UPS but he had no other information. I called again today and spoke to Quran and he told me he had no idea when I would get the coffee pot that UPS picked it up and he had no other information. I asked to talk to a Supervisor and he said no one was available. I am frustrated at this point. No answers, no coffee pot and it's been 6 weeks. The reference no. for my case is 302596899. Can someone please let me know when, if at all, I can expect a new coffee pot?

I was so excited to cook a beef stew for my family. I prepared my 8 qt pot(17.6l) for cooking the ingredients. I started by adding cooking oil then let the pot warm. I then added stewmeat,carrots,celery and cubed potatoes letting all cook together adding liquid,
The stew looked good and taste delicious .
As. I began to stir the stew I noticed what I had experienced times before.

The ingredients had stuck to the pot and burned

On no not again - all the wasted ingredients- what a disappointment. I can't even fry an egg in the skillet,make pan toast without the items sticking and burning. I actually can boil water with no problem. I so wish someone would tell me how I can cook with this expensive set of cookware. I don't need a refund or another set just please help with this set. I bet I will not hear from anyone in management-get the feeling no one cares. Cuisinart model #766-24. - V#17882

It's interesting to see all the comments below when Cuisinart says,: Cuisinart Cares".
Really? what do they care about or who do they care about. I suggest, It's mostly themselves.
I am a customer service/sales consultant. I can safely say that they win the award for the poorest customer serve company of any that I have done business with.
Shame on them! Also, I'm pretty sure I have purchased my last Cuisinart product.
I prefer to buy from vendors that say they care and mean it!

I have a toaster/oven/broiler that is five years old (; Possible Serial No. 31211 & Model TOB-100). The bottom front heating element has warped. In the middle, the element is two inches from the floor of the toaster oven while at each end it is 3/4 inches off the floor. The back bottom rod is fine. As a result, when making toast on the top rack position, the underside of the toast chars. In addition, it is impossible to use the lowest rack setting due to the warping of the heating rod. I wrote to Customer Service about this in 2019 but never received a reply. Based on online reviews, this has happened to others who have bought one of Cuisinart's toaster ovens. Obviously, this seems to be a defect in the manufacturing of the product as I have no control over the length/warping of the heating element. I am totally disappointed and would not recommend this product to anyone nor would I buy any Cuisinart product that has similar features. In fact, I will be sure all my friends and relatives know about the shoddiness of the product.

WHY is CUISINART unable to say when i will get my replacement kettle 'due to factors beyond our control ' when multiple retailers are advertising this product for sale .
Initially, customer service was excellent , product was under warranty

I like all the comments I am reading, have experienced a futile experience with
Cuisinart consumer relations.Total disgust!!!

Beware: If you purchase a Cuisinart product be warned that this company will not support you if their products break. Their terrible customer service approach fails to provide faith in Cuisinart's willingness to resolve product failures and customer service complaints in a transparent and consumer focused manner. Their customer service reps are inadequately trained and will give you a runaround for months, lying about what they say they will do, requiring hours of phone calls and emails without resolution of your problem.

The Better Business Bureau and online reviews of Cuisinart's customer services practices reveal a reputation for failing its customers repeatedly. Cuisinart's website does not even include a customer support email address or phone number to allow consumers to communicate directly with someone who might be able to resolve problems. This used to be a fine company but something is wrong in their failure to provide adequate customer service.

I am totally disappointed in the product that I purchased in December. I heard so many good reviews but the quay of the product I am not satisfied. All the pans constantly sticks All are changing color at the bottom. I thought I would not have this problem... thought I was getting a quality product. Can someone get back with me... I would like a replacement for something better or a refund. Please contact me through email PLEASE

I have contacted the Company many times, I got a What is the serial number, I got describe your problem again, I explained it was a design flaw. I explained no VENT so the steam was coming from the display, over and over again. No response, no resolve just more canned emails! What I have gotten I am ashamed of because I tried to do a nice jester for my son and get him an all in one station, coffee for the morning and tea for the night, i am sad that they cannot get better support for their customers. My son always stated they were the best, no problems, NOW my gift is crap and i cant get help!

I have the air fryer oven, not the digital. Suddenly stopped working. Have been allying CS for 3 weeks now.They promised to send a replacement, Have not received it yet. Excuse is COVID and delayed shipping. Hasn't left the warehouse so it's NOT delayed shipping, it's that they have NOT shipped it. I'm very disappointed with this company and it's customer service. This is a definite red flag. Consumer beware.

I have been trying to get replacement coffee maker since October21, 2020
I get message after message ten days you will receive. So that is 6 10 day periods..not sure the problem.

I have been waiting for two month for a part.it is for a bread machine I did not get the paddle with it and now I can not use it.The machine was brand new when this happen.They keep telling me it's out of stock.Is this the way you all run a bissinice.I paid $119.00 for something I can't use.never again will I get a cuisinart.

Cuisinart Customer Service has not been available to even answer incoming calls for 3 days. Recorded messages left requesting a return call have not been returned.